zendesk-tools 0.0.4 → 0.0.5

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Files changed (7) hide show
  1. checksums.yaml +4 -4
  2. data/README.md +9 -1
  3. data/lib/zendesk-tools/clean_suspended.rb +4 -2
  4. data/lib/zendesk-tools/recover_suspended.rb +4 -11
  5. data/lib/zendesk-tools/version.rb +1 -1
  6. data/zendesk-tools.gemspec +1 -1
  7. metadata +20 -20
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data/README.md CHANGED
@@ -6,7 +6,7 @@ Tools to automate common tasks in ZenDesk.
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  Install the gem:
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- $ gem install zendesk-tools --source "http://gems.finn.no"
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+ $ gem install zendesk-tools
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  ## Usage
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@@ -17,6 +17,12 @@ Add a JSON config to ~/.zendesk-tools.json (TODO: make command line ovveride):
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  // mandatory
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  "username": "user@example.com",
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  "token": "your_token_here",
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+ "url": "https://your_domain.zendesk.com/api/v2"
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+
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+ //include at least one cause
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+ "delete_causes": ["cause1", "cause2"],
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+ "delete_subjects": ["subject1", "subject2"],
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+ "recover_causes": ["cause1", "cause2"],
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  // optional
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  "log_level": "debug",
@@ -32,4 +38,6 @@ Upload files to ticket:
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  $ zendesk-tools upload-files-to-ticket <ticket_id> <files>
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+ Recover suspended tickets:
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+ $ zendesk-tools recover-suspended
data/lib/zendesk-tools/clean_suspended.rb CHANGED
@@ -2,13 +2,15 @@ module ZendeskTools
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  class CleanSuspended < Command
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  include Loggable
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- DELETE_CAUSES = [
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+ # Array with delete causes. Defined in config file
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+ DELETE_CAUSES = ZendeskTools.config['delete_causes'] || [
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  "Detected email as being from a system user",
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  "Detected as mail loop",
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  "Automated response mail"
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  ]
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- DELETE_SUBJECTS = [
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+ # Array with delete subjects. Defined in config file
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+ DELETE_SUBJECTS = ZendeskTools.config['delete_subjects'] || [
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  "Returned mail: see transcript",
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  "Delivery Status Notification (Failure)",
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  "Undeliverable:",
data/lib/zendesk-tools/recover_suspended.rb CHANGED
@@ -6,7 +6,8 @@ module ZendeskTools
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  class RecoverSuspended < Command
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  include Loggable
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- RECOVER_CAUSES = [
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+ # Array with recover causes. Defined in config file
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+ RECOVER_CAUSES = ZendeskTools.config['recover_causes'] || [
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  "End-user only allowed to update their own tickets"
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  ]
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@@ -19,23 +20,16 @@ module ZendeskTools
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  @client.suspended_tickets.each do |suspended_ticket|
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  if should_recover?(suspended_ticket)
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  log.info "Recovering: #{suspended_ticket.subject}"
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- # Logic for recovering the tickets
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- # Need to add logic for:
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- # * Grab ticket_id
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- ticket_id = suspended_ticket.ticket_id
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- # * Grab author_id
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+ ticket_id = suspended_ticket.ticket_id
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  author_id = suspended_ticket.author.id
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-
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- # * Grab content
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  content = suspended_ticket.content
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  # * Create new comment with correct author and content
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  ticket = @client.tickets.find(:id => ticket_id)
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  ticket.comment = ZendeskAPI::Ticket::Comment.new(@client, :value => content, :author_id => author_id)
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- # * Check for attachments and logic around that
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-
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+ # * Check for attachments and upload it to comment if it exists
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  suspended_ticket.attachments.each do |attachment|
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  url = attachment.fetch('content_url')
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  name = attachment.fetch('file_name')
@@ -48,7 +42,6 @@ module ZendeskTools
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  end
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  # * Save comment and upload it to zendesk
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-
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  log.info "uploading"
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  ticket.save
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data/lib/zendesk-tools/version.rb CHANGED
@@ -1,3 +1,3 @@
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  module ZendeskTools
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- VERSION = "0.0.4"
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+ VERSION = "0.0.5"
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  end
data/zendesk-tools.gemspec CHANGED
@@ -10,7 +10,7 @@ Gem::Specification.new do |gem|
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  gem.email = ["jari@finn.no", "eivind.throndsen@finn.no"]
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  gem.description = %q{Tools for FINNs ZenDesk}
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  gem.summary = %q{Tools for FINNs ZenDesk}
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- gem.homepage = ""
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+ gem.homepage = "https://github.com/finn-no/zendesk-tools"
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  gem.files = `git ls-files`.split($/)
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  gem.executables = gem.files.grep(%r{^bin/}).map{ |f| File.basename(f) }
metadata CHANGED
@@ -1,7 +1,7 @@
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  --- !ruby/object:Gem::Specification
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  name: zendesk-tools
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  version: !ruby/object:Gem::Version
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- version: 0.0.4
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+ version: 0.0.5
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  platform: ruby
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  authors:
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  - Jari Bakken
@@ -9,90 +9,90 @@ authors:
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  autorequire:
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  bindir: bin
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  cert_chain: []
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- date: 2014-06-10 00:00:00.000000000 Z
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+ date: 2014-06-11 00:00:00.000000000 Z
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  dependencies:
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  - !ruby/object:Gem::Dependency
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  name: zendesk_api
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  requirement: !ruby/object:Gem::Requirement
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  requirements:
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- - - ~>
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+ - - "~>"
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  - !ruby/object:Gem::Version
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  version: 1.3.0
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  type: :runtime
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  prerelease: false
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  version_requirements: !ruby/object:Gem::Requirement
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  requirements:
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- - - ~>
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+ - - "~>"
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  - !ruby/object:Gem::Version
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  version: 1.3.0
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  - !ruby/object:Gem::Dependency
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  name: json
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  requirement: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  type: :runtime
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  prerelease: false
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  version_requirements: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  - !ruby/object:Gem::Dependency
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  name: rake
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  requirement: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  type: :runtime
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  prerelease: false
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  version_requirements: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  - !ruby/object:Gem::Dependency
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  name: geminabox
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  requirement: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  type: :runtime
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  prerelease: false
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  version_requirements: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  - !ruby/object:Gem::Dependency
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  name: log4r
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  requirement: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  type: :runtime
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  prerelease: false
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  version_requirements: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  - !ruby/object:Gem::Dependency
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  name: pry
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  requirement: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  type: :development
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  prerelease: false
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  version_requirements: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  description: Tools for FINNs ZenDesk
@@ -104,8 +104,8 @@ executables:
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  extensions: []
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  extra_rdoc_files: []
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  files:
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- - .gitattributes
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- - .gitignore
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+ - ".gitattributes"
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+ - ".gitignore"
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  - Gemfile
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  - LICENSE.txt
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  - README.md
@@ -119,7 +119,7 @@ files:
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  - lib/zendesk-tools/upload_files_to_ticket.rb
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  - lib/zendesk-tools/version.rb
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  - zendesk-tools.gemspec
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- homepage: ''
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+ homepage: https://github.com/finn-no/zendesk-tools
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  licenses: []
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  metadata: {}
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  post_install_message:
@@ -128,17 +128,17 @@ require_paths:
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  - lib
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  required_ruby_version: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  required_rubygems_version: !ruby/object:Gem::Requirement
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  requirements:
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- - - '>='
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+ - - ">="
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  - !ruby/object:Gem::Version
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  version: '0'
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  requirements: []
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  rubyforge_project:
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- rubygems_version: 2.0.14
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+ rubygems_version: 2.2.2
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  signing_key:
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  specification_version: 4
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  summary: Tools for FINNs ZenDesk