zendesk-tools 0.0.4
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +7 -0
- data/.gitattributes +22 -0
- data/.gitignore +17 -0
- data/Gemfile +4 -0
- data/LICENSE.txt +22 -0
- data/README.md +35 -0
- data/Rakefile +19 -0
- data/bin/zendesk-tools +21 -0
- data/lib/zendesk-tools.rb +60 -0
- data/lib/zendesk-tools/clean_suspended.rb +40 -0
- data/lib/zendesk-tools/command.rb +15 -0
- data/lib/zendesk-tools/loggable.rb +33 -0
- data/lib/zendesk-tools/recover_suspended.rb +102 -0
- data/lib/zendesk-tools/upload_files_to_ticket.rb +27 -0
- data/lib/zendesk-tools/version.rb +3 -0
- data/zendesk-tools.gemspec +26 -0
- metadata +145 -0
checksums.yaml
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---
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SHA1:
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metadata.gz: f5dbb43b53a5d36b8267fa908f235123036edb28
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data.tar.gz: 49cc7c1bda607fcf622a777363ce58c907a835f4
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SHA512:
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metadata.gz: 62bbbe159db16acd407f30808ebb066215a04404a2c206f31ba681706304b71f0f3c5f8a1c8a07559840801e250ad1d6790cef131136821e9ce8fc4815f401ae
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data.tar.gz: cc76ed280eead3c76219de63451da42b8300512f1fb1b6b3a7c016f3cfa9fc8b696fdca7ff287cfced5bd42eed526aaa84d06aa3ffd854448da5484c8c4cda92
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data/.gitattributes
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# Auto detect text files and perform LF normalization
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* text=auto
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# Custom for Visual Studio
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*.cs diff=csharp
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*.sln merge=union
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*.csproj merge=union
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*.vbproj merge=union
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*.fsproj merge=union
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*.dbproj merge=union
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# Standard to msysgit
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*.doc diff=astextplain
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*.DOC diff=astextplain
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*.docx diff=astextplain
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*.DOCX diff=astextplain
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*.dot diff=astextplain
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*.DOT diff=astextplain
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*.pdf diff=astextplain
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*.PDF diff=astextplain
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*.rtf diff=astextplain
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*.RTF diff=astextplain
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data/.gitignore
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data/Gemfile
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data/LICENSE.txt
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Copyright (c) 2014 FINN.no AS
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MIT License
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Permission is hereby granted, free of charge, to any person obtaining
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a copy of this software and associated documentation files (the
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"Software"), to deal in the Software without restriction, including
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without limitation the rights to use, copy, modify, merge, publish,
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distribute, sublicense, and/or sell copies of the Software, and to
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permit persons to whom the Software is furnished to do so, subject to
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the following conditions:
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The above copyright notice and this permission notice shall be
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included in all copies or substantial portions of the Software.
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THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
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EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
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NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
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LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
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OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
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WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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data/README.md
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# ZendeskTools
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Tools to automate common tasks in ZenDesk.
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## Installation
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Install the gem:
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$ gem install zendesk-tools --source "http://gems.finn.no"
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## Usage
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Add a JSON config to ~/.zendesk-tools.json (TODO: make command line ovveride):
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{
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// mandatory
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"username": "user@example.com",
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"token": "your_token_here",
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// optional
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"log_level": "debug",
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"log_file": "/some/path"
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}
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Clean suspended tickets:
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$ zendesk-tools clean-suspended
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Upload files to ticket:
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$ zendesk-tools upload-files-to-ticket <ticket_id> <files>
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data/Rakefile
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require 'bundler/setup'
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require 'rake/clean'
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Bundler::GemHelper.install_tasks
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CLEAN << "pkg"
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CLEAN << "*.gem"
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GEM_NAME = "zendesk-tools-#{ZendeskTools::VERSION}.gem"
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zdt_gem = file "pkg/#{GEM_NAME}" do |t|
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mkdir_p "pkg"
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sh "gem build zendesk-tools.gemspec"
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mv GEM_NAME, t.name
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end
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desc "Build #{zdt_gem.name}"
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task :build => [:clean, zdt_gem.name]
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data/bin/zendesk-tools
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#!/usr/bin/env ruby
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require 'zendesk-tools'
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cmd = ARGV.shift
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if cmd.nil?
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ZendeskTools.show_config
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exit 1
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end
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case cmd
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when 'clean-suspended'
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ZendeskTools::CleanSuspended.run(ARGV)
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when 'upload-files-to-ticket'
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ZendeskTools::UploadFilesToTicket.run(ARGV)
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when 'recover-suspended'
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ZendeskTools::RecoverSuspended.run(ARGV)
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else
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abort "Sorry, I don't know how to #{cmd.inspect}"
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end
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require "zendesk-tools/version"
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require "zendesk_api"
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require 'json'
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require 'pathname'
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require 'pp'
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require 'logger'
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require 'log4r'
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require 'log4r/config'
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require 'zendesk-tools/loggable'
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require 'zendesk-tools/command'
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require 'zendesk-tools/clean_suspended'
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require 'zendesk-tools/upload_files_to_ticket'
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require 'zendesk-tools/recover_suspended'
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module ZendeskTools
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CONFIG_FILE = Pathname.new(File.expand_path("~/.zendesk-tools.json"))
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def self.config
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@config ||= (
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if CONFIG_FILE.exist?
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JSON.parse(CONFIG_FILE.read)
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else
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raise "Sorry, could not find JSON config in #{CONFIG_FILE}"
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end
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)
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end
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def self.show_config
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pp config
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end
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def self.client
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@client ||= (ZendeskAPI::Client.new do |c|
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# Mandatory:
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c.url = config['url'] || "https://finn.zendesk.com/api/v2"
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c.username = config.fetch('username')
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c.token = config.fetch('token')
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# Optional:
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if %w[debug trace].include? config['log_level']
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c.logger = Loggable.logger_for("ZendeskAPI")
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end
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# Retry uses middleware to notify the user
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# when hitting the rate limit, sleep automatically,
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# then retry the request.
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c.retry = true
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# Changes Faraday adapter
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# config.adapter = :patron
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# Merged with the default client options hash
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# config.client_options = { :ssl => false }
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end
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)
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end
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end
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module ZendeskTools
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class CleanSuspended < Command
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include Loggable
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DELETE_CAUSES = [
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"Detected email as being from a system user",
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"Detected as mail loop",
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"Automated response mail"
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]
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DELETE_SUBJECTS = [
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"Returned mail: see transcript",
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"Delivery Status Notification (Failure)",
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"Undeliverable:",
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"Kan ikke leveres:",
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"Automatisk svar"
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]
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def run
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@client.suspended_tickets.each do |suspended_ticket|
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if should_delete?(suspended_ticket)
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log.info "Deleting: #{suspended_ticket.subject}"
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suspended_ticket.destroy
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else
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log.info "Keeping: #{suspended_ticket.subject}"
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end
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end
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end
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private
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def should_delete?(suspended_ticket)
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cause = suspended_ticket.cause
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subject = suspended_ticket.subject
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DELETE_CAUSES.any? { |delete_cause| cause.include?(delete_cause) } ||
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DELETE_SUBJECTS.any? { |delete_subject| subject.include?(delete_subject) }
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end
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end
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end
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Log4r.define_levels(*Log4r::Log4rConfig::LogLevels)
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module ZendeskTools
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module Loggable
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def self.logger_for(name)
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name = self.class.name
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log = Log4r::Logger.new(name)
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formatter = Log4r::PatternFormatter.new(:pattern => "[%l @ %d] %c: %M")
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log_file = ZendeskTools.config['log_file']
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if log_file
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FileUtils.mkdir_p File.dirname(log_file)
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log.add Log4r::FileOutputter.new(name, :filename => log_file, :formatter => formatter)
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else
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outputter = Log4r::Outputter.stdout
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outputter.formatter = formatter
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log.add outputter
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end
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level = ZendeskTools.config['log_level']
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if level
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log.level = Log4r.const_get(level.to_s.upcase)
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end
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log
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end
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def log
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@log ||= Loggable.logger_for(self.class.name)
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end
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end
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end
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require 'net/http'
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require 'tmpdir'
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require 'fileutils'
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module ZendeskTools
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class RecoverSuspended < Command
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include Loggable
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RECOVER_CAUSES = [
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"End-user only allowed to update their own tickets"
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]
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def initialize(*args)
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super
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@tmpdir = Dir.mktmpdir
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end
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def run
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@client.suspended_tickets.each do |suspended_ticket|
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if should_recover?(suspended_ticket)
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log.info "Recovering: #{suspended_ticket.subject}"
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# Logic for recovering the tickets
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# Need to add logic for:
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# * Grab ticket_id
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ticket_id = suspended_ticket.ticket_id
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# * Grab author_id
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author_id = suspended_ticket.author.id
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# * Grab content
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content = suspended_ticket.content
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# * Create new comment with correct author and content
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ticket = @client.tickets.find(:id => ticket_id)
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ticket.comment = ZendeskAPI::Ticket::Comment.new(@client, :value => content, :author_id => author_id)
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# * Check for attachments and logic around that
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suspended_ticket.attachments.each do |attachment|
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url = attachment.fetch('content_url')
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name = attachment.fetch('file_name')
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path = File.join(@tmpdir, name)
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log.info "downloading #{url}"
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File.open(path, 'wb') { |file| download(url, file) }
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ticket.comment.uploads << path
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end
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# * Save comment and upload it to zendesk
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log.info "uploading"
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ticket.save
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# * delete/destroy the recovered ticket
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suspended_ticket.destroy
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log.info "cleaning up"
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FileUtils.rm_rf @tmpdir
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else
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log.info "Not recovering: #{suspended_ticket.subject}"
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end
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end
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end
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private
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def download(url, destination)
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uri = URI.parse(url)
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resp = Net::HTTP.get_response(uri) do |response|
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total = response.content_length
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progress = 0
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segment_count = 0
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response.read_body do |segment|
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progress += segment.length
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segment_count += 1
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if segment_count % 15 == 0
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percent = (progress.to_f / total.to_f) * 100
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print "\rDownloading #{url}: #{percent.to_i}% (#{progress} / #{total})"
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$stdout.flush
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segment_count = 0
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end
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destination.write(segment)
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end
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end
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unless resp.kind_of?(Net::HTTPSuccess)
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raise "ERROR:#{resp.code} for #{url}"
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end
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end
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def should_recover?(suspended_ticket)
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cause = suspended_ticket.cause
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subject = suspended_ticket.subject
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RECOVER_CAUSES.any? { |recover_cause| cause.include?(recover_cause) }
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end
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end
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end
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# encoding: UTF-8
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module ZendeskTools
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class UploadFilesToTicket < Command
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def run
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ticket_id = @args.shift or raise ArgumentError, "sorry, jeg trenger en ticket id"
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files = @args
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raise ArgumentError, "trenger noen filer å laste opp" if files.empty?
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|
12
|
+
ticket = @client.tickets.find(:id => ticket_id)
|
13
|
+
ticket or raise "fant ingen ticket med id #{ticket_id.inspect}"
|
14
|
+
|
15
|
+
ticket.comment = ZendeskAPI::Ticket::Comment.new(@client, :value => "Vedlegg fra #{ZendeskTools.config['username']}")
|
16
|
+
|
17
|
+
files.each do |e|
|
18
|
+
ticket.comment.uploads << e
|
19
|
+
end
|
20
|
+
|
21
|
+
print "Laster opp #{files.join ', '}..."
|
22
|
+
ticket.save
|
23
|
+
puts "ferdig."
|
24
|
+
end
|
25
|
+
|
26
|
+
end
|
27
|
+
end
|
@@ -0,0 +1,26 @@
|
|
1
|
+
# -*- encoding: utf-8 -*-
|
2
|
+
lib = File.expand_path('../lib', __FILE__)
|
3
|
+
$LOAD_PATH.unshift(lib) unless $LOAD_PATH.include?(lib)
|
4
|
+
require 'zendesk-tools/version'
|
5
|
+
|
6
|
+
Gem::Specification.new do |gem|
|
7
|
+
gem.name = "zendesk-tools"
|
8
|
+
gem.version = ZendeskTools::VERSION
|
9
|
+
gem.authors = ["Jari Bakken", "Eivind Throndsen"]
|
10
|
+
gem.email = ["jari@finn.no", "eivind.throndsen@finn.no"]
|
11
|
+
gem.description = %q{Tools for FINNs ZenDesk}
|
12
|
+
gem.summary = %q{Tools for FINNs ZenDesk}
|
13
|
+
gem.homepage = ""
|
14
|
+
|
15
|
+
gem.files = `git ls-files`.split($/)
|
16
|
+
gem.executables = gem.files.grep(%r{^bin/}).map{ |f| File.basename(f) }
|
17
|
+
gem.test_files = gem.files.grep(%r{^(test|spec|features)/})
|
18
|
+
gem.require_paths = ["lib"]
|
19
|
+
|
20
|
+
gem.add_dependency "zendesk_api", "~> 1.3.0"
|
21
|
+
gem.add_dependency "json"
|
22
|
+
gem.add_dependency "rake"
|
23
|
+
gem.add_dependency "geminabox"
|
24
|
+
gem.add_dependency "log4r"
|
25
|
+
gem.add_development_dependency "pry"
|
26
|
+
end
|
metadata
ADDED
@@ -0,0 +1,145 @@
|
|
1
|
+
--- !ruby/object:Gem::Specification
|
2
|
+
name: zendesk-tools
|
3
|
+
version: !ruby/object:Gem::Version
|
4
|
+
version: 0.0.4
|
5
|
+
platform: ruby
|
6
|
+
authors:
|
7
|
+
- Jari Bakken
|
8
|
+
- Eivind Throndsen
|
9
|
+
autorequire:
|
10
|
+
bindir: bin
|
11
|
+
cert_chain: []
|
12
|
+
date: 2014-06-10 00:00:00.000000000 Z
|
13
|
+
dependencies:
|
14
|
+
- !ruby/object:Gem::Dependency
|
15
|
+
name: zendesk_api
|
16
|
+
requirement: !ruby/object:Gem::Requirement
|
17
|
+
requirements:
|
18
|
+
- - ~>
|
19
|
+
- !ruby/object:Gem::Version
|
20
|
+
version: 1.3.0
|
21
|
+
type: :runtime
|
22
|
+
prerelease: false
|
23
|
+
version_requirements: !ruby/object:Gem::Requirement
|
24
|
+
requirements:
|
25
|
+
- - ~>
|
26
|
+
- !ruby/object:Gem::Version
|
27
|
+
version: 1.3.0
|
28
|
+
- !ruby/object:Gem::Dependency
|
29
|
+
name: json
|
30
|
+
requirement: !ruby/object:Gem::Requirement
|
31
|
+
requirements:
|
32
|
+
- - '>='
|
33
|
+
- !ruby/object:Gem::Version
|
34
|
+
version: '0'
|
35
|
+
type: :runtime
|
36
|
+
prerelease: false
|
37
|
+
version_requirements: !ruby/object:Gem::Requirement
|
38
|
+
requirements:
|
39
|
+
- - '>='
|
40
|
+
- !ruby/object:Gem::Version
|
41
|
+
version: '0'
|
42
|
+
- !ruby/object:Gem::Dependency
|
43
|
+
name: rake
|
44
|
+
requirement: !ruby/object:Gem::Requirement
|
45
|
+
requirements:
|
46
|
+
- - '>='
|
47
|
+
- !ruby/object:Gem::Version
|
48
|
+
version: '0'
|
49
|
+
type: :runtime
|
50
|
+
prerelease: false
|
51
|
+
version_requirements: !ruby/object:Gem::Requirement
|
52
|
+
requirements:
|
53
|
+
- - '>='
|
54
|
+
- !ruby/object:Gem::Version
|
55
|
+
version: '0'
|
56
|
+
- !ruby/object:Gem::Dependency
|
57
|
+
name: geminabox
|
58
|
+
requirement: !ruby/object:Gem::Requirement
|
59
|
+
requirements:
|
60
|
+
- - '>='
|
61
|
+
- !ruby/object:Gem::Version
|
62
|
+
version: '0'
|
63
|
+
type: :runtime
|
64
|
+
prerelease: false
|
65
|
+
version_requirements: !ruby/object:Gem::Requirement
|
66
|
+
requirements:
|
67
|
+
- - '>='
|
68
|
+
- !ruby/object:Gem::Version
|
69
|
+
version: '0'
|
70
|
+
- !ruby/object:Gem::Dependency
|
71
|
+
name: log4r
|
72
|
+
requirement: !ruby/object:Gem::Requirement
|
73
|
+
requirements:
|
74
|
+
- - '>='
|
75
|
+
- !ruby/object:Gem::Version
|
76
|
+
version: '0'
|
77
|
+
type: :runtime
|
78
|
+
prerelease: false
|
79
|
+
version_requirements: !ruby/object:Gem::Requirement
|
80
|
+
requirements:
|
81
|
+
- - '>='
|
82
|
+
- !ruby/object:Gem::Version
|
83
|
+
version: '0'
|
84
|
+
- !ruby/object:Gem::Dependency
|
85
|
+
name: pry
|
86
|
+
requirement: !ruby/object:Gem::Requirement
|
87
|
+
requirements:
|
88
|
+
- - '>='
|
89
|
+
- !ruby/object:Gem::Version
|
90
|
+
version: '0'
|
91
|
+
type: :development
|
92
|
+
prerelease: false
|
93
|
+
version_requirements: !ruby/object:Gem::Requirement
|
94
|
+
requirements:
|
95
|
+
- - '>='
|
96
|
+
- !ruby/object:Gem::Version
|
97
|
+
version: '0'
|
98
|
+
description: Tools for FINNs ZenDesk
|
99
|
+
email:
|
100
|
+
- jari@finn.no
|
101
|
+
- eivind.throndsen@finn.no
|
102
|
+
executables:
|
103
|
+
- zendesk-tools
|
104
|
+
extensions: []
|
105
|
+
extra_rdoc_files: []
|
106
|
+
files:
|
107
|
+
- .gitattributes
|
108
|
+
- .gitignore
|
109
|
+
- Gemfile
|
110
|
+
- LICENSE.txt
|
111
|
+
- README.md
|
112
|
+
- Rakefile
|
113
|
+
- bin/zendesk-tools
|
114
|
+
- lib/zendesk-tools.rb
|
115
|
+
- lib/zendesk-tools/clean_suspended.rb
|
116
|
+
- lib/zendesk-tools/command.rb
|
117
|
+
- lib/zendesk-tools/loggable.rb
|
118
|
+
- lib/zendesk-tools/recover_suspended.rb
|
119
|
+
- lib/zendesk-tools/upload_files_to_ticket.rb
|
120
|
+
- lib/zendesk-tools/version.rb
|
121
|
+
- zendesk-tools.gemspec
|
122
|
+
homepage: ''
|
123
|
+
licenses: []
|
124
|
+
metadata: {}
|
125
|
+
post_install_message:
|
126
|
+
rdoc_options: []
|
127
|
+
require_paths:
|
128
|
+
- lib
|
129
|
+
required_ruby_version: !ruby/object:Gem::Requirement
|
130
|
+
requirements:
|
131
|
+
- - '>='
|
132
|
+
- !ruby/object:Gem::Version
|
133
|
+
version: '0'
|
134
|
+
required_rubygems_version: !ruby/object:Gem::Requirement
|
135
|
+
requirements:
|
136
|
+
- - '>='
|
137
|
+
- !ruby/object:Gem::Version
|
138
|
+
version: '0'
|
139
|
+
requirements: []
|
140
|
+
rubyforge_project:
|
141
|
+
rubygems_version: 2.0.14
|
142
|
+
signing_key:
|
143
|
+
specification_version: 4
|
144
|
+
summary: Tools for FINNs ZenDesk
|
145
|
+
test_files: []
|