zendeath 0.0.2

checksums.yaml

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+SHA1:
+  metadata.gz: 2b4a4219b3e41a6d6909d0d51a3111522430c95f
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data/LICENSE

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+Copyright © 2013 Zachary Alex Stern <zacharyalexstern@gmail.com>
+This work is free. You can redistribute it and/or modify it under the
+terms of the Do What The Fuck You Want To Public License, Version 2,
+as published by Sam Hocevar. See below for more details.
+
+            DO WHAT THE FUCK YOU WANT TO PUBLIC LICENSE
+                    Version 2, December 2004
+
+ Copyright (C) 2004 Sam Hocevar <sam@hocevar.net>
+
+ Everyone is permitted to copy and distribute verbatim or modified
+ copies of this license document, and changing it is allowed as long
+ as the name is changed.
+
+            DO WHAT THE FUCK YOU WANT TO PUBLIC LICENSE
+   TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
+
+  0. You just DO WHAT THE FUCK YOU WANT TO.

data/README.md

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+# Zendeath
+
+An open source command-line client for Zendesk.
+
+Primarly created as a learning experience.
+
+Copy `.zendeath.yaml.example` to `~/.zendeath.yaml` and fill in relevant
+details.
+
+Current commands include:
+
+  * me - Shows what Zendesk knows about the current user.
+  * localinfo - Shows config data.
+  * alltickets - Shows total number of tickets, plus number of unsolved
+tickets.
+  * myworking - Shows your current working tickets + some data.
+  * showticket - Show ticket info + comments.
+
+Currently has no external dependencies for real functionality, but
+requires pry because I'm lazy and it's a work in progress.
+
+No tests because I don't know how to write tests yet.
+
+
+#### todo
+
+- [ ] showticket should give requester name
+- [ ] showticket should left/right justify for requester/agent
+- [ ] Ability to post updates to tickets
+- [ ] Ability to change status of tickets

data/bin/zendeath

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+#!/usr/bin/env ruby
+
+require 'zendeath'

data/lib/commands.rb

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+class Commands
+  def initialize(baseurl, username, password)
+    @uri = URI.parse("https://#{baseurl}/")
+    @username = username
+    @password = password
+    @uri.path = '/api/v2/users/me.json'
+    @current_user_info = JSON.parse(makerequest)
+  end
+
+  def localinfo
+    puts @uri
+    puts @username
+    puts @password
+  end
+
+  def makerequest(type='Get', body='')
+    @http = Net::HTTP.new(@uri.host, @uri.port)
+    @http.use_ssl = true
+    @http.verify_mode = OpenSSL::SSL::VERIFY_NONE
+
+    if type == 'Get'
+      @request = Net::HTTP::Get.new(@uri.request_uri)
+    elsif type == 'Put'
+      @request = Net::HTTP::Put.new(@uri.request_uri)
+      @reqest.body = body
+    else
+      raise ArgumentError.new('Unrecognized HTTP request type.')
+    end
+
+    @request.basic_auth(@username, @password)
+    return @response = @http.request(@request).body
+  end
+
+  def get_this_user(userid)
+    @uri.path = "/api/v2/users/#{userid}.json"
+    @uri.query = ''
+    return JSON.parse(makerequest)['user']
+  end
+
+  def me
+    def userelement(field)
+      @current_user_info['user'][field]
+    end
+
+    user_name = userelement('name')
+    user_email = userelement('email')
+    user_role = userelement('role')
+    user_created = userelement('created_at')
+    user_last_login = userelement('last_login_at')
+    user_time_zone = userelement('time_zone')
+
+    puts "Name:         #{user_name}"
+    puts "Email:        #{user_email}"
+    puts "Role:         #{user_role}"
+    puts "Created:      #{user_created}"
+    puts "Last Login:   #{user_last_login}"
+    puts "Time Zone:    #{user_time_zone}"
+  end
+
+  def alltickets
+    @uri.path = '/api/v2/tickets.json'
+    @response = JSON.parse(makerequest)
+    alltickets = @response['tickets']
+
+    pagecount = 1
+
+    while @response['next_page'] != nil
+      pagecount += 1
+      @uri.query = 'page=' + pagecount.to_s
+      @response = JSON.parse(makerequest)
+      alltickets.concat(@response['tickets'])
+    end
+
+    unsolved_tickets = alltickets.reject { |element| element['status'] == 'closed' }
+
+    puts "Total Tickets: #{alltickets.length.to_s}"
+    puts "Unsolved Tickets: #{unsolved_tickets.length.to_s}"
+  end
+
+  def myworking
+    @uri.path = '/api/v2/search.json'
+    @uri.query = URI.encode("query=status<solved+assignee:#{@username}+type:ticket")
+    @my_working_tickets = JSON.parse(makerequest)['results']
+
+    @my_working_tickets.each do |ticket|
+      requester = get_this_user(ticket['requester_id'])['name']
+      puts ticket['id'].to_s + ': ' + ticket['subject']
+      puts "Requester: #{requester}"
+      puts 'Status: ' + ticket['status']
+      puts ''
+    end
+    puts "Total Working Tickets: #{@my_working_tickets.length}"
+  end
+
+  def ticketinfo(ticketid)
+    @uri.path = "/api/v2/tickets/#{ticketid.to_s}.json"
+    JSON.parse(makerequest)
+  end
+
+  def ticketcomments(ticketid)
+    @uri.path = "/api/v2/tickets/#{ticketid.to_s}/comments.json"
+    JSON.parse(makerequest)
+  end
+
+  def showticket(ticketid)
+    info = ticketinfo(ticketid)
+    comments = ticketcomments(ticketid)
+
+    puts "Ticket ID:      #{info['ticket']['id']}"
+    puts "Status:         #{info['ticket']['status']}"
+    puts "Last Updated:   #{info['ticket']['updated_at']}"
+    puts "Subject:        #{info['ticket']['subject']}"
+    puts ""
+    comments['comments'].reverse.each do |comment|
+      puts "Timestamp: #{comment['created_at']}"
+      puts "Comment: #{comment['body']}"
+      puts "########################"
+    end
+  end
+
+  def updateticket(ticketid, comment, status='open', is_public='true')
+    # https://support.puppetlabs.com/api/v2/tickets/3717.json
+    @uri.path = "/api/v2/tickets/#{ticketid.to_s}.json"
+    unless status == ('pending' || 'open' || 'on-hold' || 'solved')
+      raise ArgumentError.new('Valid ticket status is pending, on-hold, open, or solved.')
+    end
+    updatearray = { 
+      'ticket' => {
+        'comment' => { 'body' => comment, 'public' => is_public },
+        'status'  => status
+      }
+    }
+    updatearray_json = updatearray.to_json
+    response = makerequest('Put', updatearray_json)
+  end
+
+
+end

data/lib/zendeath.rb

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+#!/usr/bin/env ruby
+#$LOAD_PATH << File.dirname(__FILE__)
+
+module Zendeath
+  require 'net/http'
+  require 'net/https'
+  require 'yaml'
+  require 'json'
+  require 'commands'
+
+  configdata = YAML.load_file(ENV['HOME'] + '/.zendeath.yaml')
+  baseurl = configdata[:baseurl]
+  username = configdata[:username]
+  password = configdata[:password]
+
+  command = Commands.new(baseurl, username, password)
+
+  case ARGV[0]
+  when 'localinfo'
+    command.localinfo
+  when 'me'
+    command.me
+  when 'alltickets'
+    command.alltickets
+  when 'myworking'
+    command.myworking
+  when 'ticketinfo'
+    command.ticketinfo(ARGV[1])
+  when 'ticketcomments'
+    command.ticketcomments(ARGV[1])
+  when 'update'
+    # def updateticket(ticketid, comment, status='open', is_public='true')
+
+    command.updateticket(ARGV[1])
+  when 'showticket'
+    unless ARGV.length == 2
+      raise ArgumentError.new('showticket requires a ticket number')
+    end
+    command.showticket(ARGV[1])
+  else
+    puts 'Error!
+    Current commands include:
+    - localinfo
+    - me
+    - alltickets
+    - myworking
+    - ticketinfo <ticketid> - Not useful on its own.
+    - ticketcomments <ticketid> - Not useful on its own.
+    - showticket <ticketid>
+    - update <ticketid> <comment> [status] [public]
+
+    <param> - required param
+    [param] - optional param'
+  end
+end

metadata

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+--- !ruby/object:Gem::Specification
+name: zendeath
+version: !ruby/object:Gem::Version
+  version: 0.0.2
+platform: ruby
+authors:
+- Zachary Alex Stern
+autorequire: 
+bindir: bin
+cert_chain: []
+date: 2013-12-10 00:00:00.000000000 Z
+dependencies: []
+description: Zendeath is a command line client for Zendesk, primarily focused on Puppet
+  Labs' use case, but may be made more generic in the future.
+email: zacharyalexstern@gmail.com
+executables:
+- zendeath
+extensions: []
+extra_rdoc_files: []
+files:
+- lib/commands.rb
+- lib/zendeath.rb
+- bin/zendeath
+- LICENSE
+- README.md
+homepage: https://github.com/zacharyalexstern/zendeath
+licenses:
+- WTFPL
+metadata: {}
+post_install_message: 
+rdoc_options: []
+require_paths:
+- lib
+required_ruby_version: !ruby/object:Gem::Requirement
+  requirements:
+  - - '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+required_rubygems_version: !ruby/object:Gem::Requirement
+  requirements:
+  - - '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+requirements: []
+rubyforge_project: 
+rubygems_version: 2.0.3
+signing_key: 
+specification_version: 4
+summary: Command Line Zendeath
+test_files: []