whd_ticket 0.1.2 → 0.2.2

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA1:
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-  data.tar.gz: 3764278f2978992d3732a3df41e1a803b11bae25
+  metadata.gz: 8bbe1b81b3e3865b24e1514be544572de4327bdb
+  data.tar.gz: e32794d8034c22a5e4cc90a4c0339d95df16fc04
 SHA512:
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+  data.tar.gz: 124e2e196c4d36efe2c26b933224cf8640e0ff023fe70c77cbd97b3de5b4bf489940cbdd26f69aa2c3114542eb41bdfeb4cf1fc989f90992109d8ef40c440d20

data/bin/whd_ticket

@@ -1,4 +1,5 @@
 #!/usr/bin/env ruby
 
 require 'whd_ticket'
-WHD::Ticket.new
+ticket = WHD::Ticket.new
+ticket.create

data/lib/whd_ticket/version.rb

@@ -1,3 +1,3 @@
 module WhdTicket
-  VERSION = "0.1.2"
+  VERSION = "0.2.2"
 end

data/lib/whd_ticket/whd_rest_method.rb

@@ -0,0 +1,49 @@
+require 'json'
+require 'net/http'
+
+module WHD
+  class SendRestRequest
+
+    def initialize(whd_url, api_key, data)
+      @whd_url      = whd_url
+      @whd_url_path = "/helpdesk/WebObjects/Helpdesk.woa"
+      @api_key      = api_key
+      @data         = data
+    end
+
+    def create
+
+      url = "#{@whd_url}#{@whd_url_path}/ra/Tickets"
+      puts url
+      uri = URI.parse(url)
+      params = { :apiKey => @api_key }
+      uri.query = URI.encode_www_form(params)
+
+      http = Net::HTTP.new(uri.host, uri.port)
+      # http.set_debug_output $stdout
+      http.use_ssl = true
+
+      request = Net::HTTP::Post.new(uri.request_uri)
+      request['Content-Type'] = "application/json"
+
+      request.body = @data.to_json
+
+      response = http.request(request)
+
+      begin
+        json = JSON.parse(response.body)
+      rescue JSON::ParserError => e
+        print "There seems to be an issue with the json reponse. Please have a look!!\n"
+        return
+      end
+
+      if response.code == '201'
+        print "Ticket with id: #{json["id"]} and subject '#{json["subject"]}' has been created.\n"
+      else
+        print "There was an error creating the ticket.\n"
+        print "http code    : #{response.code}"
+        print "http message : #{respnse.message}"
+      end
+    end
+  end
+end

data/lib/whd_ticket.rb

@@ -1,33 +1,46 @@
 require "whd_ticket/version"
-require 'json'
-require 'net/http'
-require 'time'
+require 'time' # to setup the right time format for the api
+require 'whd_ticket/whd_rest_method'
 
 module WHD
 
   class Ticket
 
-    def initialize(whd_url= ENV["WHD_URL"], ticket_tech = ENV["WHD_TECH"], api_key = ENV["WHD_API_KEY"])
+    attr_accessor :whd_url, :api_key, :ticket_client, :ticket_subject, :ticket_details, :send_data
 
+    def initialize
+      unless ENV["WHD_URL"]
+        print "You must set an environment variable for WHD_URL with the url of your WebHelpDesk.\n"
+        print "e.g. echo export WHD_URL=https://servicedesk.com >> ~/.profile\n"
+        return
+      end
+      unless ENV["WHD_API_KEY"]
+        print "You must set an environment variable for WHD_URL with the apiKey for the tech creating the ticket.\n"
+        print "e.g. echo export WHD_API_KEY=OdWPct19cIZbGIbVJkarpbrIvvx561tErxx87l3l >> ~/.profile\n"
+        return
+      end
+      @whd_url = ENV["WHD_URL"]
+      @api_key = ENV["WHD_API_KEY"]
+
+      # get info from user
       print "Enter a client usename for the ticket.\n"
-      ticket_client = gets.chomp
+      @ticket_client = gets.chomp
       print "Enter a subject for the ticket.\n"
-      ticket_subject = gets.chomp
+      @ticket_subject = gets.chomp
       print "Enter the ticket details.\n"
-      ticket_details = gets.chomp
-
-      whd_utc_time = Time.now.strftime("%Y-%m-%d\T%H:%M:%S\Z")
+      @ticket_details = gets.chomp
 
-      send_data = {
-        "reportDateUtc": whd_utc_time,
+      @whd_utc_time = Time.now.strftime("%Y-%m-%d\T%H:%M:%S\Z")
+      @send_data = {
+        "reportDateUtc": @whd_utc_time,
         "emailClient": true,
         "emailTech": true,
         "emailTechGroupLevel": false,
         "emailGroupManager": false,
         "emailCc": false,
         "emailBcc": false,
-        "subject": ticket_subject,
-        "detail": ticket_details,
+        "subject": @ticket_subject,
+        "detail": @ticket_details,
         "assignToCreatingTech": true,
         "problemtype": {
           "type": "ProblemType",
@@ -36,7 +49,7 @@ module WHD
         "sendEmail": false,
         "clientReporter": {
           "type": "Client",
-          "id": ticket_client
+          "id": @ticket_client
         },
         "customFields": [
           {
@@ -49,33 +62,12 @@ module WHD
           }
         ]
       }
+    end
 
-      null = "null"
-
-      uri = URI.parse(whd_url)
-      params = { :apiKey => api_key }
-      uri.query = URI.encode_www_form(params)
-
-      # Full control
-      http = Net::HTTP.new(uri.host, uri.port)
-      # http.set_debug_output $stdout
-      http.use_ssl = true
-
-      request = Net::HTTP::Post.new(uri.request_uri)
-      request['Content-Type'] = "application/json"
-
-      request.body = send_data.to_json
-
-      response = http.request(request)
-
-      json = JSON.parse(response.body)
-      # Status
-      # puts response.code       # => '200'
-      # puts response.message    # => 'OK'
-      # puts response.class.name # => 'HTTPOK'
-      # puts json
-      # Body
-      puts "Ticket with id: #{json["id"]} and subject '#{json["subject"]}' has been created."
+    def create
+      sendrequest = WHD::SendRestRequest.new(@whd_url, @api_key, @send_data)
+      sendrequest.create
     end
+
   end
 end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: whd_ticket
 version: !ruby/object:Gem::Version
-  version: 0.1.2
+  version: 0.2.2
 platform: ruby
 authors:
 - Michael Smith
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2017-01-24 00:00:00.000000000 Z
+date: 2017-01-26 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: bundler
@@ -74,6 +74,7 @@ files:
 - bin/whd_ticket
 - lib/whd_ticket.rb
 - lib/whd_ticket/version.rb
+- lib/whd_ticket/whd_rest_method.rb
 - whd_ticket.gemspec
 homepage: https://bitbucket.org/michaelosmith
 licenses: