ultracart_api 3.10.184 → 3.10.186

data/docs/ConversationApi.md

@@ -7,6 +7,14 @@ Method | HTTP request | Description
 [**delete_conversation_canned_message**](ConversationApi.md#delete_conversation_canned_message) | **DELETE** /conversation/canned_messages/{conversation_canned_message_oid} | Delete a conversation canned message
 [**delete_department**](ConversationApi.md#delete_department) | **DELETE** /conversation/departments/{conversation_department_oid} | Delete a conversation department
 [**delete_engagement**](ConversationApi.md#delete_engagement) | **DELETE** /conversation/engagements/{conversation_engagement_oid} | Delete a conversation engagement
+[**delete_pbx_agent**](ConversationApi.md#delete_pbx_agent) | **DELETE** /conversation/pbx/agent/{conversationPbxAgentUuid} | Delete pbx agent
+[**delete_pbx_audio**](ConversationApi.md#delete_pbx_audio) | **DELETE** /conversation/pbx/audio/{conversationPbxAudioUuid} | Delete pbx audio
+[**delete_pbx_menu**](ConversationApi.md#delete_pbx_menu) | **DELETE** /conversation/pbx/menu/{conversationPbxMenuUuid} | Delete pbx menu
+[**delete_pbx_phone_number**](ConversationApi.md#delete_pbx_phone_number) | **DELETE** /conversation/pbx/phone_number/{conversationPbxPhoneNumberUuid} | Delete pbx phoneNumber
+[**delete_pbx_queue**](ConversationApi.md#delete_pbx_queue) | **DELETE** /conversation/pbx/queue/{conversationPbxQueueUuid} | Delete pbx queue
+[**delete_pbx_time_based**](ConversationApi.md#delete_pbx_time_based) | **DELETE** /conversation/pbx/time_based/{conversationPbxTimeBasedUuid} | Delete pbx timeBased
+[**delete_pbx_time_range**](ConversationApi.md#delete_pbx_time_range) | **DELETE** /conversation/pbx/time_range/{conversationPbxTimeRangeUuid} | Delete pbx timeRange
+[**delete_pbx_voicemail_mailbox**](ConversationApi.md#delete_pbx_voicemail_mailbox) | **DELETE** /conversation/pbx/voicemail_mailbox/{conversationPbxVoicemailMailboxUuid} | Delete pbx voicemailMailbox
 [**get_agent_keep_alive**](ConversationApi.md#get_agent_keep_alive) | **GET** /conversation/agent/keepalive | Agent keep alive
 [**get_agent_profile**](ConversationApi.md#get_agent_profile) | **GET** /conversation/agent/profile | Get agent profile
 [**get_agent_websocket_authorization**](ConversationApi.md#get_agent_websocket_authorization) | **PUT** /conversation/agent/auth | Get agent websocket authorization
@@ -19,15 +27,41 @@ Method | HTTP request | Description
 [**get_conversation_engagements**](ConversationApi.md#get_conversation_engagements) | **GET** /conversation/engagements | Retrieve a list of engagements ordered by name
 [**get_conversation_messages**](ConversationApi.md#get_conversation_messages) | **GET** /conversation/conversations/{conversation_uuid}/messages/{since} | Retrieve conversation messages
 [**get_conversation_multimedia_upload_url**](ConversationApi.md#get_conversation_multimedia_upload_url) | **GET** /conversation/upload_url/{extension} | Get a presigned conversation multimedia upload URL
+[**get_conversation_pbx_audio_upload_url**](ConversationApi.md#get_conversation_pbx_audio_upload_url) | **GET** /conversation/pbx/audio/upload_url/{extension} | Get a pre-signed conversation multimedia upload URL
+[**get_conversation_pbx_customer_snapshot**](ConversationApi.md#get_conversation_pbx_customer_snapshot) | **POST** /conversation/pbx/customer_snapshot | Get orders and customer information for a phone number
 [**get_conversation_permissions**](ConversationApi.md#get_conversation_permissions) | **GET** /conversation/permissions | Retrieve conversation permissions
 [**get_conversation_webchat_queue_statuses**](ConversationApi.md#get_conversation_webchat_queue_statuses) | **GET** /conversation/conversations/queues/statuses | Retrieve a conversation webchat queue statuses
 [**get_conversations**](ConversationApi.md#get_conversations) | **GET** /conversation/conversations | Retrieve a list of conversation summaries newest to oldest
 [**get_conversations_autocomplete**](ConversationApi.md#get_conversations_autocomplete) | **POST** /conversation/conversations/autocomplete | Retrieve a list of matching terms for a search field
 [**get_conversations_search**](ConversationApi.md#get_conversations_search) | **POST** /conversation/conversations/search | Search conversations
 [**get_locations_for_engagement**](ConversationApi.md#get_locations_for_engagement) | **POST** /conversation/locations | Get location data for engagement configuration
+[**get_pbx_agent**](ConversationApi.md#get_pbx_agent) | **GET** /conversation/pbx/agent/{conversationPbxAgentUuid} | Get pbx agent
+[**get_pbx_agents**](ConversationApi.md#get_pbx_agents) | **GET** /conversation/pbx/agent | Get pbx agents
+[**get_pbx_audio**](ConversationApi.md#get_pbx_audio) | **GET** /conversation/pbx/audio/{conversationPbxAudioUuid} | Get pbx audio
+[**get_pbx_audios**](ConversationApi.md#get_pbx_audios) | **GET** /conversation/pbx/audio | Get pbx audios
+[**get_pbx_menu**](ConversationApi.md#get_pbx_menu) | **GET** /conversation/pbx/menu/{conversationPbxMenuUuid} | Get pbx menu
+[**get_pbx_menus**](ConversationApi.md#get_pbx_menus) | **GET** /conversation/pbx/menu | Get pbx menus
+[**get_pbx_phone_number**](ConversationApi.md#get_pbx_phone_number) | **GET** /conversation/pbx/phone_number/{conversationPbxPhoneNumberUuid} | Get pbx phoneNumber
+[**get_pbx_phone_numbers**](ConversationApi.md#get_pbx_phone_numbers) | **GET** /conversation/pbx/phone_number | Get pbx phoneNumbers
+[**get_pbx_queue**](ConversationApi.md#get_pbx_queue) | **GET** /conversation/pbx/queue/{conversationPbxQueueUuid} | Get pbx queue
+[**get_pbx_queues**](ConversationApi.md#get_pbx_queues) | **GET** /conversation/pbx/queue | Get pbx queues
+[**get_pbx_time_based**](ConversationApi.md#get_pbx_time_based) | **GET** /conversation/pbx/time_based/{conversationPbxTimeBasedUuid} | Get pbx timeBased
+[**get_pbx_time_baseds**](ConversationApi.md#get_pbx_time_baseds) | **GET** /conversation/pbx/time_based | Get pbx timeBaseds
+[**get_pbx_time_range**](ConversationApi.md#get_pbx_time_range) | **GET** /conversation/pbx/time_range/{conversationPbxTimeRangeUuid} | Get pbx timeRange
+[**get_pbx_time_ranges**](ConversationApi.md#get_pbx_time_ranges) | **GET** /conversation/pbx/time_range | Get pbx timeRanges
+[**get_pbx_voicemail_mailbox**](ConversationApi.md#get_pbx_voicemail_mailbox) | **GET** /conversation/pbx/voicemail_mailbox/{conversationPbxVoicemailMailboxUuid} | Get pbx voicemailMailbox
+[**get_pbx_voicemail_mailboxes**](ConversationApi.md#get_pbx_voicemail_mailboxes) | **GET** /conversation/pbx/voicemail_mailbox | Get pbx voicemailMailboxes
 [**insert_conversation_canned_message**](ConversationApi.md#insert_conversation_canned_message) | **POST** /conversation/canned_messages | Insert a canned message
 [**insert_conversation_department**](ConversationApi.md#insert_conversation_department) | **POST** /conversation/departments | Insert a department
 [**insert_conversation_engagement**](ConversationApi.md#insert_conversation_engagement) | **POST** /conversation/engagements | Insert a engagement
+[**insert_pbx_agent**](ConversationApi.md#insert_pbx_agent) | **POST** /conversation/pbx/agent | Insert pbx agent
+[**insert_pbx_audio**](ConversationApi.md#insert_pbx_audio) | **POST** /conversation/pbx/audio | Insert pbx audio
+[**insert_pbx_menu**](ConversationApi.md#insert_pbx_menu) | **POST** /conversation/pbx/menu | Insert pbx menu
+[**insert_pbx_phone_number**](ConversationApi.md#insert_pbx_phone_number) | **POST** /conversation/pbx/phone_number | Insert pbx phoneNumber
+[**insert_pbx_queue**](ConversationApi.md#insert_pbx_queue) | **POST** /conversation/pbx/queue | Insert pbx queue
+[**insert_pbx_time_based**](ConversationApi.md#insert_pbx_time_based) | **POST** /conversation/pbx/time_based | Insert pbx timeBased
+[**insert_pbx_time_range**](ConversationApi.md#insert_pbx_time_range) | **POST** /conversation/pbx/time_range | Insert pbx timeRange
+[**insert_pbx_voicemail_mailbox**](ConversationApi.md#insert_pbx_voicemail_mailbox) | **POST** /conversation/pbx/voicemail_mailbox | Insert pbx voicemailMailbox
 [**join_conversation**](ConversationApi.md#join_conversation) | **PUT** /conversation/conversations/{conversation_uuid}/join | Join a conversation
 [**leave_conversation**](ConversationApi.md#leave_conversation) | **DELETE** /conversation/conversations/{conversation_uuid}/leave | Leave a conversation
 [**mark_read_conversation**](ConversationApi.md#mark_read_conversation) | **PUT** /conversation/conversations/{conversation_uuid}/markread | Mark a conversation as read
@@ -39,6 +73,14 @@ Method | HTTP request | Description
 [**update_conversation_department**](ConversationApi.md#update_conversation_department) | **PUT** /conversation/departments/{conversation_department_oid} | Update a department
 [**update_conversation_engagement**](ConversationApi.md#update_conversation_engagement) | **PUT** /conversation/engagements/{conversation_engagement_oid} | Update a engagement
 [**update_conversation_webchat_queue_status**](ConversationApi.md#update_conversation_webchat_queue_status) | **PUT** /conversation/conversations/queues/{queue_name}/status | Update status within the queue
+[**update_pbx_agent**](ConversationApi.md#update_pbx_agent) | **PUT** /conversation/pbx/agent/{conversationPbxAgentUuid} | Update pbx agent
+[**update_pbx_audio**](ConversationApi.md#update_pbx_audio) | **PUT** /conversation/pbx/audio/{conversationPbxAudioUuid} | Update pbx audio
+[**update_pbx_menu**](ConversationApi.md#update_pbx_menu) | **PUT** /conversation/pbx/menu/{conversationPbxMenuUuid} | Update pbx menu
+[**update_pbx_phone_number**](ConversationApi.md#update_pbx_phone_number) | **PUT** /conversation/pbx/phone_number/{conversationPbxPhoneNumberUuid} | Update pbx phoneNumber
+[**update_pbx_queue**](ConversationApi.md#update_pbx_queue) | **PUT** /conversation/pbx/queue/{conversationPbxQueueUuid} | Update pbx queue
+[**update_pbx_time_based**](ConversationApi.md#update_pbx_time_based) | **PUT** /conversation/pbx/time_based/{conversationPbxTimeBasedUuid} | Update pbx timeBased
+[**update_pbx_time_range**](ConversationApi.md#update_pbx_time_range) | **PUT** /conversation/pbx/time_range/{conversationPbxTimeRangeUuid} | Update pbx timeRange
+[**update_pbx_voicemail_mailbox**](ConversationApi.md#update_pbx_voicemail_mailbox) | **PUT** /conversation/pbx/voicemail_mailbox/{conversationPbxVoicemailMailboxUuid} | Update pbx voicemailMailbox
 
 
 # **delete_conversation_canned_message**
@@ -188,12 +230,1809 @@ nil (empty response body)
 
 
 
+# **delete_pbx_agent**
+> ConversationPbxAgentResponse delete_pbx_agent(conversation_pbx_agent_uuid)
+
+Delete pbx agent
+
+Delete a pbx agent 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_agent_uuid = 'conversation_pbx_agent_uuid_example' # String | 
+
+
+begin
+  #Delete pbx agent
+  result = api_instance.delete_pbx_agent(conversation_pbx_agent_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_agent: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_agent_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxAgentResponse**](ConversationPbxAgentResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **delete_pbx_audio**
+> ConversationPbxAudioResponse delete_pbx_audio(conversation_pbx_audio_uuid)
+
+Delete pbx audio
+
+Delete a pbx audio 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_audio_uuid = 'conversation_pbx_audio_uuid_example' # String | 
+
+
+begin
+  #Delete pbx audio
+  result = api_instance.delete_pbx_audio(conversation_pbx_audio_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_audio: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_audio_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxAudioResponse**](ConversationPbxAudioResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **delete_pbx_menu**
+> ConversationPbxMenuResponse delete_pbx_menu(conversation_pbx_menu_uuid)
+
+Delete pbx menu
+
+Delete a pbx menu 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_menu_uuid = 'conversation_pbx_menu_uuid_example' # String | 
+
+
+begin
+  #Delete pbx menu
+  result = api_instance.delete_pbx_menu(conversation_pbx_menu_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_menu: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_menu_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxMenuResponse**](ConversationPbxMenuResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **delete_pbx_phone_number**
+> ConversationPbxPhoneNumberResponse delete_pbx_phone_number(conversation_pbx_phone_number_uuid)
+
+Delete pbx phoneNumber
+
+Delete a pbx phoneNumber 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_phone_number_uuid = 'conversation_pbx_phone_number_uuid_example' # String | 
+
+
+begin
+  #Delete pbx phoneNumber
+  result = api_instance.delete_pbx_phone_number(conversation_pbx_phone_number_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_phone_number: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_phone_number_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxPhoneNumberResponse**](ConversationPbxPhoneNumberResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **delete_pbx_queue**
+> ConversationPbxQueueResponse delete_pbx_queue(conversation_pbx_queue_uuid)
+
+Delete pbx queue
+
+Delete a pbx queue 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_queue_uuid = 'conversation_pbx_queue_uuid_example' # String | 
+
+
+begin
+  #Delete pbx queue
+  result = api_instance.delete_pbx_queue(conversation_pbx_queue_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_queue: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_queue_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxQueueResponse**](ConversationPbxQueueResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **delete_pbx_time_based**
+> ConversationPbxTimeBasedResponse delete_pbx_time_based(conversation_pbx_time_based_uuid)
+
+Delete pbx timeBased
+
+Delete a pbx timeBased 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_time_based_uuid = 'conversation_pbx_time_based_uuid_example' # String | 
+
+
+begin
+  #Delete pbx timeBased
+  result = api_instance.delete_pbx_time_based(conversation_pbx_time_based_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_time_based: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_time_based_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxTimeBasedResponse**](ConversationPbxTimeBasedResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **delete_pbx_time_range**
+> ConversationPbxTimeRangeResponse delete_pbx_time_range(conversation_pbx_time_range_uuid)
+
+Delete pbx timeRange
+
+Delete a pbx timeRange 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_time_range_uuid = 'conversation_pbx_time_range_uuid_example' # String | 
+
+
+begin
+  #Delete pbx timeRange
+  result = api_instance.delete_pbx_time_range(conversation_pbx_time_range_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_time_range: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_time_range_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxTimeRangeResponse**](ConversationPbxTimeRangeResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **delete_pbx_voicemail_mailbox**
+> ConversationPbxVoicemailMailboxResponse delete_pbx_voicemail_mailbox(conversation_pbx_voicemail_mailbox_uuid)
+
+Delete pbx voicemailMailbox
+
+Delete a pbx voicemailMailbox 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_voicemail_mailbox_uuid = 'conversation_pbx_voicemail_mailbox_uuid_example' # String | 
+
+
+begin
+  #Delete pbx voicemailMailbox
+  result = api_instance.delete_pbx_voicemail_mailbox(conversation_pbx_voicemail_mailbox_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->delete_pbx_voicemail_mailbox: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_voicemail_mailbox_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxVoicemailMailboxResponse**](ConversationPbxVoicemailMailboxResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
 # **get_agent_keep_alive**
 > get_agent_keep_alive
 
-Agent keep alive
+Agent keep alive
+
+Called periodically by the conversation API to keep the session alive. 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Agent keep alive
+  api_instance.get_agent_keep_alive
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_agent_keep_alive: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+nil (empty response body)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_agent_profile**
+> ConversationAgentProfileResponse get_agent_profile
+
+Get agent profile
+
+Retrieve the agents profile 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get agent profile
+  result = api_instance.get_agent_profile
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_agent_profile: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationAgentProfileResponse**](ConversationAgentProfileResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_agent_websocket_authorization**
+> ConversationAgentAuthResponse get_agent_websocket_authorization
+
+Get agent websocket authorization
+
+Retrieve a JWT to authorize an agent to make a websocket connection. 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get agent websocket authorization
+  result = api_instance.get_agent_websocket_authorization
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_agent_websocket_authorization: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationAgentAuthResponse**](ConversationAgentAuthResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation**
+> ConversationResponse get_conversation(conversation_uuid, opts)
+
+Retrieve a conversation
+
+Retrieve a conversation including the participants and messages 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_uuid = 'conversation_uuid_example' # String | 
+
+opts = { 
+  limit: 56 # Integer | 
+}
+
+begin
+  #Retrieve a conversation
+  result = api_instance.get_conversation(conversation_uuid, opts)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_uuid** | **String**|  | 
+ **limit** | **Integer**|  | [optional] 
+
+### Return type
+
+[**ConversationResponse**](ConversationResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_canned_messages**
+> ConversationCannedMessagesResponse get_conversation_canned_messages
+
+Retrieve a list of canned messages ordered by short_code
+
+Retrieve a list of canned messages ordered by short_code 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Retrieve a list of canned messages ordered by short_code
+  result = api_instance.get_conversation_canned_messages
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_canned_messages: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationCannedMessagesResponse**](ConversationCannedMessagesResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_context**
+> ConversationWebchatContext get_conversation_context(conversation_uuid)
+
+Get a webchat conversation context
+
+Get a webchat conversation context 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_uuid = 'conversation_uuid_example' # String | 
+
+
+begin
+  #Get a webchat conversation context
+  result = api_instance.get_conversation_context(conversation_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_context: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationWebchatContext**](ConversationWebchatContext.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_department_member_list**
+> ConversationDepartmentMembersResponse get_conversation_department_member_list
+
+Retrieve a list of possible department members
+
+Retrieve a list of possible department members 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Retrieve a list of possible department members
+  result = api_instance.get_conversation_department_member_list
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_department_member_list: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationDepartmentMembersResponse**](ConversationDepartmentMembersResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_departments**
+> ConversationDepartmentsResponse get_conversation_departments
+
+Retrieve a list of departments ordered by name
+
+Retrieve a list of departments ordered by name 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Retrieve a list of departments ordered by name
+  result = api_instance.get_conversation_departments
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_departments: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationDepartmentsResponse**](ConversationDepartmentsResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_engagement**
+> ConversationEngagementResponse get_conversation_engagement(conversation_engagement_oid)
+
+Retrieve an engagement
+
+Retrieve an engagement 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_engagement_oid = 56 # Integer | 
+
+
+begin
+  #Retrieve an engagement
+  result = api_instance.get_conversation_engagement(conversation_engagement_oid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_engagement: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_engagement_oid** | **Integer**|  | 
+
+### Return type
+
+[**ConversationEngagementResponse**](ConversationEngagementResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_engagements**
+> ConversationEngagementsResponse get_conversation_engagements
+
+Retrieve a list of engagements ordered by name
+
+Retrieve a list of engagements ordered by name 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Retrieve a list of engagements ordered by name
+  result = api_instance.get_conversation_engagements
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_engagements: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationEngagementsResponse**](ConversationEngagementsResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_messages**
+> ConversationMessagesResponse get_conversation_messages(conversation_uuid, since, opts)
+
+Retrieve conversation messages
+
+Retrieve conversation messages since a particular time 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_uuid = 'conversation_uuid_example' # String | 
+
+since = 789 # Integer | 
+
+opts = { 
+  limit: 56 # Integer | 
+}
+
+begin
+  #Retrieve conversation messages
+  result = api_instance.get_conversation_messages(conversation_uuid, since, opts)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_messages: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_uuid** | **String**|  | 
+ **since** | **Integer**|  | 
+ **limit** | **Integer**|  | [optional] 
+
+### Return type
+
+[**ConversationMessagesResponse**](ConversationMessagesResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_multimedia_upload_url**
+> ConversationMultimediaUploadUrlResponse get_conversation_multimedia_upload_url(extension)
+
+Get a presigned conversation multimedia upload URL
+
+Get a presigned conversation multimedia upload URL 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+extension = 'extension_example' # String | 
+
+
+begin
+  #Get a presigned conversation multimedia upload URL
+  result = api_instance.get_conversation_multimedia_upload_url(extension)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_multimedia_upload_url: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **extension** | **String**|  | 
+
+### Return type
+
+[**ConversationMultimediaUploadUrlResponse**](ConversationMultimediaUploadUrlResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_pbx_audio_upload_url**
+> ConversationMultimediaUploadUrlResponse get_conversation_pbx_audio_upload_url(extension)
+
+Get a pre-signed conversation multimedia upload URL
+
+Get a pre-signed conversation multimedia upload URL 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+extension = 'extension_example' # String | 
+
+
+begin
+  #Get a pre-signed conversation multimedia upload URL
+  result = api_instance.get_conversation_pbx_audio_upload_url(extension)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_pbx_audio_upload_url: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **extension** | **String**|  | 
+
+### Return type
+
+[**ConversationMultimediaUploadUrlResponse**](ConversationMultimediaUploadUrlResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_pbx_customer_snapshot**
+> ConversationPbxCustomerSnapshotResponse get_conversation_pbx_customer_snapshot(pbx_customer_snapshot_request)
+
+Get orders and customer information for a phone number
+
+Retrieves all the orders, auto orders, and customer profile for a given phone number 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+pbx_customer_snapshot_request = UltracartClient::ConversationPbxCustomerSnapshotRequest.new # ConversationPbxCustomerSnapshotRequest | Conversation pbx customer snapshot request
+
+
+begin
+  #Get orders and customer information for a phone number
+  result = api_instance.get_conversation_pbx_customer_snapshot(pbx_customer_snapshot_request)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_pbx_customer_snapshot: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **pbx_customer_snapshot_request** | [**ConversationPbxCustomerSnapshotRequest**](ConversationPbxCustomerSnapshotRequest.md)| Conversation pbx customer snapshot request | 
+
+### Return type
+
+[**ConversationPbxCustomerSnapshotResponse**](ConversationPbxCustomerSnapshotResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_permissions**
+> ConversationPermissionsResponse get_conversation_permissions
+
+Retrieve conversation permissions
+
+Retrieve conversation permissions 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Retrieve conversation permissions
+  result = api_instance.get_conversation_permissions
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_permissions: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPermissionsResponse**](ConversationPermissionsResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversation_webchat_queue_statuses**
+> ConversationWebchatQueueStatusesResponse get_conversation_webchat_queue_statuses
+
+Retrieve a conversation webchat queue statuses
+
+Retrieve a conversation webchat queue statuses including agent status and queue entries 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Retrieve a conversation webchat queue statuses
+  result = api_instance.get_conversation_webchat_queue_statuses
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversation_webchat_queue_statuses: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationWebchatQueueStatusesResponse**](ConversationWebchatQueueStatusesResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversations**
+> ConversationsResponse get_conversations(opts)
+
+Retrieve a list of conversation summaries newest to oldest
+
+Retrieve a list of conversation summaries that are ordered newest to oldest, include the most recent message and whether its been read. 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+opts = { 
+  medium: 'medium_example', # String | 
+  before: 'before_example', # String | 
+  _limit: 100, # Integer | The maximum number of records to return on this one API call. (Max 200)
+  _offset: 0 # Integer | Pagination of the record set.  Offset is a zero based index.
+}
+
+begin
+  #Retrieve a list of conversation summaries newest to oldest
+  result = api_instance.get_conversations(opts)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversations: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **medium** | **String**|  | [optional] 
+ **before** | **String**|  | [optional] 
+ **_limit** | **Integer**| The maximum number of records to return on this one API call. (Max 200) | [optional] [default to 100]
+ **_offset** | **Integer**| Pagination of the record set.  Offset is a zero based index. | [optional] [default to 0]
+
+### Return type
+
+[**ConversationsResponse**](ConversationsResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversations_autocomplete**
+> ConversationAutocompleteResponse get_conversations_autocomplete(autocomplete_request)
+
+Retrieve a list of matching terms for a search field
+
+Retrieve a list of matching terms for a search field 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+autocomplete_request = UltracartClient::ConversationAutocompleteRequest.new # ConversationAutocompleteRequest | Autocomplete Request
+
+
+begin
+  #Retrieve a list of matching terms for a search field
+  result = api_instance.get_conversations_autocomplete(autocomplete_request)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversations_autocomplete: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **autocomplete_request** | [**ConversationAutocompleteRequest**](ConversationAutocompleteRequest.md)| Autocomplete Request | 
+
+### Return type
+
+[**ConversationAutocompleteResponse**](ConversationAutocompleteResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_conversations_search**
+> ConversationSearchResponse get_conversations_search(search_request)
+
+Search conversations
+
+Search conversations 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+search_request = UltracartClient::ConversationSearchRequest.new # ConversationSearchRequest | Search Request
+
+
+begin
+  #Search conversations
+  result = api_instance.get_conversations_search(search_request)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_conversations_search: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **search_request** | [**ConversationSearchRequest**](ConversationSearchRequest.md)| Search Request | 
+
+### Return type
+
+[**ConversationSearchResponse**](ConversationSearchResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_locations_for_engagement**
+> ConversationLocationsResponse get_locations_for_engagement
+
+Get location data for engagement configuration
+
+Get location data for engagement configuration 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get location data for engagement configuration
+  result = api_instance.get_locations_for_engagement
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_locations_for_engagement: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationLocationsResponse**](ConversationLocationsResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_agent**
+> ConversationPbxAgentResponse get_pbx_agent(conversation_pbx_agent_uuid)
+
+Get pbx agent
+
+Retrieve a pbx agent 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_agent_uuid = 'conversation_pbx_agent_uuid_example' # String | 
+
+
+begin
+  #Get pbx agent
+  result = api_instance.get_pbx_agent(conversation_pbx_agent_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_agent: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_agent_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxAgentResponse**](ConversationPbxAgentResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_agents**
+> ConversationPbxAgentsResponse get_pbx_agents
+
+Get pbx agents
+
+Retrieve pbx agents 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get pbx agents
+  result = api_instance.get_pbx_agents
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_agents: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPbxAgentsResponse**](ConversationPbxAgentsResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_audio**
+> ConversationPbxAudioResponse get_pbx_audio(conversation_pbx_audio_uuid)
+
+Get pbx audio
+
+Retrieve a pbx audio 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_audio_uuid = 'conversation_pbx_audio_uuid_example' # String | 
+
+
+begin
+  #Get pbx audio
+  result = api_instance.get_pbx_audio(conversation_pbx_audio_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_audio: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_audio_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxAudioResponse**](ConversationPbxAudioResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_audios**
+> ConversationPbxAudiosResponse get_pbx_audios
+
+Get pbx audios
+
+Retrieve pbx audios 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get pbx audios
+  result = api_instance.get_pbx_audios
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_audios: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPbxAudiosResponse**](ConversationPbxAudiosResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_menu**
+> ConversationPbxMenuResponse get_pbx_menu(conversation_pbx_menu_uuid)
+
+Get pbx menu
+
+Retrieve a pbx menu 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_menu_uuid = 'conversation_pbx_menu_uuid_example' # String | 
+
+
+begin
+  #Get pbx menu
+  result = api_instance.get_pbx_menu(conversation_pbx_menu_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_menu: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_menu_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxMenuResponse**](ConversationPbxMenuResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_menus**
+> ConversationPbxMenusResponse get_pbx_menus
+
+Get pbx menus
+
+Retrieve pbx menus 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get pbx menus
+  result = api_instance.get_pbx_menus
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_menus: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPbxMenusResponse**](ConversationPbxMenusResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_phone_number**
+> ConversationPbxPhoneNumberResponse get_pbx_phone_number(conversation_pbx_phone_number_uuid)
+
+Get pbx phoneNumber
+
+Retrieve a pbx phoneNumber 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_phone_number_uuid = 'conversation_pbx_phone_number_uuid_example' # String | 
+
+
+begin
+  #Get pbx phoneNumber
+  result = api_instance.get_pbx_phone_number(conversation_pbx_phone_number_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_phone_number: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_phone_number_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxPhoneNumberResponse**](ConversationPbxPhoneNumberResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_phone_numbers**
+> ConversationPbxPhoneNumbersResponse get_pbx_phone_numbers
+
+Get pbx phoneNumbers
+
+Retrieve pbx phoneNumbers 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get pbx phoneNumbers
+  result = api_instance.get_pbx_phone_numbers
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_phone_numbers: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPbxPhoneNumbersResponse**](ConversationPbxPhoneNumbersResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_queue**
+> ConversationPbxQueueResponse get_pbx_queue(conversation_pbx_queue_uuid)
+
+Get pbx queue
+
+Retrieve a pbx queue 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_queue_uuid = 'conversation_pbx_queue_uuid_example' # String | 
+
+
+begin
+  #Get pbx queue
+  result = api_instance.get_pbx_queue(conversation_pbx_queue_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_queue: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_queue_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxQueueResponse**](ConversationPbxQueueResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
 
-Called periodically by the conversation API to keep the session alive. 
+
+# **get_pbx_queues**
+> ConversationPbxQueuesResponse get_pbx_queues
+
+Get pbx queues
+
+Retrieve pbx queues 
 
 ### Example
 ```ruby
@@ -207,10 +2046,11 @@ api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, fa
 
 
 begin
-  #Agent keep alive
-  api_instance.get_agent_keep_alive
+  #Get pbx queues
+  result = api_instance.get_pbx_queues
+  p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_agent_keep_alive: #{e}"
+  puts "Exception when calling ConversationApi->get_pbx_queues: #{e}"
 end
 ```
 
@@ -219,7 +2059,7 @@ This endpoint does not need any parameter.
 
 ### Return type
 
-nil (empty response body)
+[**ConversationPbxQueuesResponse**](ConversationPbxQueuesResponse.md)
 
 ### Authorization
 
@@ -232,12 +2072,12 @@ nil (empty response body)
 
 
 
-# **get_agent_profile**
-> ConversationAgentProfileResponse get_agent_profile
+# **get_pbx_time_based**
+> ConversationPbxTimeBasedResponse get_pbx_time_based(conversation_pbx_time_based_uuid)
 
-Get agent profile
+Get pbx timeBased
 
-Retrieve the agents profile 
+Retrieve a pbx timeBased 
 
 ### Example
 ```ruby
@@ -249,13 +2089,63 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+conversation_pbx_time_based_uuid = 'conversation_pbx_time_based_uuid_example' # String | 
+
 
 begin
-  #Get agent profile
-  result = api_instance.get_agent_profile
+  #Get pbx timeBased
+  result = api_instance.get_pbx_time_based(conversation_pbx_time_based_uuid)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_agent_profile: #{e}"
+  puts "Exception when calling ConversationApi->get_pbx_time_based: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_time_based_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxTimeBasedResponse**](ConversationPbxTimeBasedResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_time_baseds**
+> ConversationPbxTimeBasedsResponse get_pbx_time_baseds
+
+Get pbx timeBaseds
+
+Retrieve pbx timeBaseds 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get pbx timeBaseds
+  result = api_instance.get_pbx_time_baseds
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_time_baseds: #{e}"
 end
 ```
 
@@ -264,7 +2154,7 @@ This endpoint does not need any parameter.
 
 ### Return type
 
-[**ConversationAgentProfileResponse**](ConversationAgentProfileResponse.md)
+[**ConversationPbxTimeBasedsResponse**](ConversationPbxTimeBasedsResponse.md)
 
 ### Authorization
 
@@ -277,12 +2167,202 @@ This endpoint does not need any parameter.
 
 
 
-# **get_agent_websocket_authorization**
-> ConversationAgentAuthResponse get_agent_websocket_authorization
+# **get_pbx_time_range**
+> ConversationPbxTimeRangeResponse get_pbx_time_range(conversation_pbx_time_range_uuid)
 
-Get agent websocket authorization
+Get pbx timeRange
 
-Retrieve a JWT to authorize an agent to make a websocket connection. 
+Retrieve a pbx timeRange 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_time_range_uuid = 'conversation_pbx_time_range_uuid_example' # String | 
+
+
+begin
+  #Get pbx timeRange
+  result = api_instance.get_pbx_time_range(conversation_pbx_time_range_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_time_range: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_time_range_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxTimeRangeResponse**](ConversationPbxTimeRangeResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_time_ranges**
+> ConversationPbxTimeRangesResponse get_pbx_time_ranges
+
+Get pbx timeRanges
+
+Retrieve pbx timeRanges 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get pbx timeRanges
+  result = api_instance.get_pbx_time_ranges
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_time_ranges: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPbxTimeRangesResponse**](ConversationPbxTimeRangesResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_voicemail_mailbox**
+> ConversationPbxVoicemailMailboxResponse get_pbx_voicemail_mailbox(conversation_pbx_voicemail_mailbox_uuid)
+
+Get pbx voicemailMailbox
+
+Retrieve a pbx voicemailMailbox 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+conversation_pbx_voicemail_mailbox_uuid = 'conversation_pbx_voicemail_mailbox_uuid_example' # String | 
+
+
+begin
+  #Get pbx voicemailMailbox
+  result = api_instance.get_pbx_voicemail_mailbox(conversation_pbx_voicemail_mailbox_uuid)
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_voicemail_mailbox: #{e}"
+end
+```
+
+### Parameters
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_pbx_voicemail_mailbox_uuid** | **String**|  | 
+
+### Return type
+
+[**ConversationPbxVoicemailMailboxResponse**](ConversationPbxVoicemailMailboxResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **get_pbx_voicemail_mailboxes**
+> ConversationPbxVoicemailMailboxesResponse get_pbx_voicemail_mailboxes
+
+Get pbx voicemailMailboxes
+
+Retrieve pbx voicemailMailboxes 
+
+### Example
+```ruby
+# load the gem
+require 'ultracart_api'
+
+# Create a Simple Key: https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/38688545/API+Simple+Key
+simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
+api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
+
+
+
+begin
+  #Get pbx voicemailMailboxes
+  result = api_instance.get_pbx_voicemail_mailboxes
+  p result
+rescue UltracartClient::ApiError => e
+  puts "Exception when calling ConversationApi->get_pbx_voicemail_mailboxes: #{e}"
+end
+```
+
+### Parameters
+This endpoint does not need any parameter.
+
+### Return type
+
+[**ConversationPbxVoicemailMailboxesResponse**](ConversationPbxVoicemailMailboxesResponse.md)
+
+### Authorization
+
+[ultraCartOauth](../README.md#ultraCartOauth), [ultraCartSimpleApiKey](../README.md#ultraCartSimpleApiKey)
+
+### HTTP request headers
+
+ - **Content-Type**: application/json
+ - **Accept**: application/json
+
+
+
+# **insert_conversation_canned_message**
+> ConversationCannedMessageResponse insert_conversation_canned_message(canned_message)
+
+Insert a canned message
+
+Insert a canned message 
 
 ### Example
 ```ruby
@@ -294,22 +2374,27 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+canned_message = UltracartClient::ConversationCannedMessage.new # ConversationCannedMessage | Canned message
+
 
 begin
-  #Get agent websocket authorization
-  result = api_instance.get_agent_websocket_authorization
+  #Insert a canned message
+  result = api_instance.insert_conversation_canned_message(canned_message)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_agent_websocket_authorization: #{e}"
+  puts "Exception when calling ConversationApi->insert_conversation_canned_message: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **canned_message** | [**ConversationCannedMessage**](ConversationCannedMessage.md)| Canned message | 
 
 ### Return type
 
-[**ConversationAgentAuthResponse**](ConversationAgentAuthResponse.md)
+[**ConversationCannedMessageResponse**](ConversationCannedMessageResponse.md)
 
 ### Authorization
 
@@ -322,12 +2407,12 @@ This endpoint does not need any parameter.
 
 
 
-# **get_conversation**
-> ConversationResponse get_conversation(conversation_uuid, opts)
+# **insert_conversation_department**
+> ConversationDepartmentResponse insert_conversation_department(department)
 
-Retrieve a conversation
+Insert a department
 
-Retrieve a conversation including the participants and messages 
+Insert a department 
 
 ### Example
 ```ruby
@@ -339,18 +2424,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_uuid = 'conversation_uuid_example' # String | 
+department = UltracartClient::ConversationDepartment.new # ConversationDepartment | Department
 
-opts = { 
-  limit: 56 # Integer | 
-}
 
 begin
-  #Retrieve a conversation
-  result = api_instance.get_conversation(conversation_uuid, opts)
+  #Insert a department
+  result = api_instance.insert_conversation_department(department)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation: #{e}"
+  puts "Exception when calling ConversationApi->insert_conversation_department: #{e}"
 end
 ```
 
@@ -358,12 +2440,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_uuid** | **String**|  | 
- **limit** | **Integer**|  | [optional] 
+ **department** | [**ConversationDepartment**](ConversationDepartment.md)| Department | 
 
 ### Return type
 
-[**ConversationResponse**](ConversationResponse.md)
+[**ConversationDepartmentResponse**](ConversationDepartmentResponse.md)
 
 ### Authorization
 
@@ -376,12 +2457,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_conversation_canned_messages**
-> ConversationCannedMessagesResponse get_conversation_canned_messages
+# **insert_conversation_engagement**
+> ConversationEngagementResponse insert_conversation_engagement(engagement)
 
-Retrieve a list of canned messages ordered by short_code
+Insert a engagement
 
-Retrieve a list of canned messages ordered by short_code 
+Insert a engagement 
 
 ### Example
 ```ruby
@@ -393,22 +2474,27 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+engagement = UltracartClient::ConversationEngagement.new # ConversationEngagement | Engagement
+
 
 begin
-  #Retrieve a list of canned messages ordered by short_code
-  result = api_instance.get_conversation_canned_messages
+  #Insert a engagement
+  result = api_instance.insert_conversation_engagement(engagement)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_canned_messages: #{e}"
+  puts "Exception when calling ConversationApi->insert_conversation_engagement: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **engagement** | [**ConversationEngagement**](ConversationEngagement.md)| Engagement | 
 
 ### Return type
 
-[**ConversationCannedMessagesResponse**](ConversationCannedMessagesResponse.md)
+[**ConversationEngagementResponse**](ConversationEngagementResponse.md)
 
 ### Authorization
 
@@ -421,12 +2507,12 @@ This endpoint does not need any parameter.
 
 
 
-# **get_conversation_context**
-> ConversationWebchatContext get_conversation_context(conversation_uuid)
+# **insert_pbx_agent**
+> ConversationPbxAgentResponse insert_pbx_agent(pbx_agent)
 
-Get a webchat conversation context
+Insert pbx agent
 
-Get a webchat conversation context 
+Insert a pbx agent 
 
 ### Example
 ```ruby
@@ -438,15 +2524,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_uuid = 'conversation_uuid_example' # String | 
+pbx_agent = UltracartClient::ConversationPbxAgent.new # ConversationPbxAgent | Pbx Agent
 
 
 begin
-  #Get a webchat conversation context
-  result = api_instance.get_conversation_context(conversation_uuid)
+  #Insert pbx agent
+  result = api_instance.insert_pbx_agent(pbx_agent)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_context: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_agent: #{e}"
 end
 ```
 
@@ -454,11 +2540,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_uuid** | **String**|  | 
+ **pbx_agent** | [**ConversationPbxAgent**](ConversationPbxAgent.md)| Pbx Agent | 
 
 ### Return type
 
-[**ConversationWebchatContext**](ConversationWebchatContext.md)
+[**ConversationPbxAgentResponse**](ConversationPbxAgentResponse.md)
 
 ### Authorization
 
@@ -471,12 +2557,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_conversation_department_member_list**
-> ConversationDepartmentMembersResponse get_conversation_department_member_list
+# **insert_pbx_audio**
+> ConversationPbxAudioResponse insert_pbx_audio(pbx_audio)
 
-Retrieve a list of possible department members
+Insert pbx audio
 
-Retrieve a list of possible department members 
+Insert a pbx audio 
 
 ### Example
 ```ruby
@@ -488,22 +2574,27 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+pbx_audio = UltracartClient::ConversationPbxAudio.new # ConversationPbxAudio | Pbx Audio
+
 
 begin
-  #Retrieve a list of possible department members
-  result = api_instance.get_conversation_department_member_list
+  #Insert pbx audio
+  result = api_instance.insert_pbx_audio(pbx_audio)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_department_member_list: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_audio: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **pbx_audio** | [**ConversationPbxAudio**](ConversationPbxAudio.md)| Pbx Audio | 
 
 ### Return type
 
-[**ConversationDepartmentMembersResponse**](ConversationDepartmentMembersResponse.md)
+[**ConversationPbxAudioResponse**](ConversationPbxAudioResponse.md)
 
 ### Authorization
 
@@ -516,12 +2607,12 @@ This endpoint does not need any parameter.
 
 
 
-# **get_conversation_departments**
-> ConversationDepartmentsResponse get_conversation_departments
+# **insert_pbx_menu**
+> ConversationPbxMenuResponse insert_pbx_menu(pbx_menu)
 
-Retrieve a list of departments ordered by name
+Insert pbx menu
 
-Retrieve a list of departments ordered by name 
+Insert a pbx menu 
 
 ### Example
 ```ruby
@@ -533,22 +2624,27 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+pbx_menu = UltracartClient::ConversationPbxMenu.new # ConversationPbxMenu | Pbx Menu
+
 
 begin
-  #Retrieve a list of departments ordered by name
-  result = api_instance.get_conversation_departments
+  #Insert pbx menu
+  result = api_instance.insert_pbx_menu(pbx_menu)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_departments: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_menu: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **pbx_menu** | [**ConversationPbxMenu**](ConversationPbxMenu.md)| Pbx Menu | 
 
 ### Return type
 
-[**ConversationDepartmentsResponse**](ConversationDepartmentsResponse.md)
+[**ConversationPbxMenuResponse**](ConversationPbxMenuResponse.md)
 
 ### Authorization
 
@@ -561,12 +2657,12 @@ This endpoint does not need any parameter.
 
 
 
-# **get_conversation_engagement**
-> ConversationEngagementResponse get_conversation_engagement(conversation_engagement_oid)
+# **insert_pbx_phone_number**
+> ConversationPbxPhoneNumberResponse insert_pbx_phone_number(pbx_phone_number)
 
-Retrieve an engagement
+Insert pbx phoneNumber
 
-Retrieve an engagement 
+Insert a pbx phoneNumber 
 
 ### Example
 ```ruby
@@ -578,15 +2674,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_engagement_oid = 56 # Integer | 
+pbx_phone_number = UltracartClient::ConversationPbxPhoneNumber.new # ConversationPbxPhoneNumber | Pbx PhoneNumber
 
 
 begin
-  #Retrieve an engagement
-  result = api_instance.get_conversation_engagement(conversation_engagement_oid)
+  #Insert pbx phoneNumber
+  result = api_instance.insert_pbx_phone_number(pbx_phone_number)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_engagement: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_phone_number: #{e}"
 end
 ```
 
@@ -594,11 +2690,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_engagement_oid** | **Integer**|  | 
+ **pbx_phone_number** | [**ConversationPbxPhoneNumber**](ConversationPbxPhoneNumber.md)| Pbx PhoneNumber | 
 
 ### Return type
 
-[**ConversationEngagementResponse**](ConversationEngagementResponse.md)
+[**ConversationPbxPhoneNumberResponse**](ConversationPbxPhoneNumberResponse.md)
 
 ### Authorization
 
@@ -611,12 +2707,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_conversation_engagements**
-> ConversationEngagementsResponse get_conversation_engagements
+# **insert_pbx_queue**
+> ConversationPbxQueueResponse insert_pbx_queue(pbx_queue)
 
-Retrieve a list of engagements ordered by name
+Insert pbx queue
 
-Retrieve a list of engagements ordered by name 
+Insert a pbx queue 
 
 ### Example
 ```ruby
@@ -628,22 +2724,27 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+pbx_queue = UltracartClient::ConversationPbxQueue.new # ConversationPbxQueue | Pbx Queue
+
 
 begin
-  #Retrieve a list of engagements ordered by name
-  result = api_instance.get_conversation_engagements
+  #Insert pbx queue
+  result = api_instance.insert_pbx_queue(pbx_queue)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_engagements: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_queue: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **pbx_queue** | [**ConversationPbxQueue**](ConversationPbxQueue.md)| Pbx Queue | 
 
 ### Return type
 
-[**ConversationEngagementsResponse**](ConversationEngagementsResponse.md)
+[**ConversationPbxQueueResponse**](ConversationPbxQueueResponse.md)
 
 ### Authorization
 
@@ -656,12 +2757,12 @@ This endpoint does not need any parameter.
 
 
 
-# **get_conversation_messages**
-> ConversationMessagesResponse get_conversation_messages(conversation_uuid, since, opts)
+# **insert_pbx_time_based**
+> ConversationPbxTimeBasedResponse insert_pbx_time_based(pbx_time_based)
 
-Retrieve conversation messages
+Insert pbx timeBased
 
-Retrieve conversation messages since a particular time 
+Insert a pbx timeBased 
 
 ### Example
 ```ruby
@@ -673,20 +2774,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_uuid = 'conversation_uuid_example' # String | 
-
-since = 789 # Integer | 
+pbx_time_based = UltracartClient::ConversationPbxTimeBased.new # ConversationPbxTimeBased | Pbx TimeBased
 
-opts = { 
-  limit: 56 # Integer | 
-}
 
 begin
-  #Retrieve conversation messages
-  result = api_instance.get_conversation_messages(conversation_uuid, since, opts)
+  #Insert pbx timeBased
+  result = api_instance.insert_pbx_time_based(pbx_time_based)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_messages: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_time_based: #{e}"
 end
 ```
 
@@ -694,13 +2790,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_uuid** | **String**|  | 
- **since** | **Integer**|  | 
- **limit** | **Integer**|  | [optional] 
+ **pbx_time_based** | [**ConversationPbxTimeBased**](ConversationPbxTimeBased.md)| Pbx TimeBased | 
 
 ### Return type
 
-[**ConversationMessagesResponse**](ConversationMessagesResponse.md)
+[**ConversationPbxTimeBasedResponse**](ConversationPbxTimeBasedResponse.md)
 
 ### Authorization
 
@@ -713,12 +2807,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_conversation_multimedia_upload_url**
-> ConversationMultimediaUploadUrlResponse get_conversation_multimedia_upload_url(extension)
+# **insert_pbx_time_range**
+> ConversationPbxTimeRangeResponse insert_pbx_time_range(pbx_time_range)
 
-Get a presigned conversation multimedia upload URL
+Insert pbx timeRange
 
-Get a presigned conversation multimedia upload URL 
+Insert a pbx timeRange 
 
 ### Example
 ```ruby
@@ -730,15 +2824,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-extension = 'extension_example' # String | 
+pbx_time_range = UltracartClient::ConversationPbxTimeRange.new # ConversationPbxTimeRange | Pbx TimeRange
 
 
 begin
-  #Get a presigned conversation multimedia upload URL
-  result = api_instance.get_conversation_multimedia_upload_url(extension)
+  #Insert pbx timeRange
+  result = api_instance.insert_pbx_time_range(pbx_time_range)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_multimedia_upload_url: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_time_range: #{e}"
 end
 ```
 
@@ -746,11 +2840,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **extension** | **String**|  | 
+ **pbx_time_range** | [**ConversationPbxTimeRange**](ConversationPbxTimeRange.md)| Pbx TimeRange | 
 
 ### Return type
 
-[**ConversationMultimediaUploadUrlResponse**](ConversationMultimediaUploadUrlResponse.md)
+[**ConversationPbxTimeRangeResponse**](ConversationPbxTimeRangeResponse.md)
 
 ### Authorization
 
@@ -763,12 +2857,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_conversation_permissions**
-> ConversationPermissionsResponse get_conversation_permissions
+# **insert_pbx_voicemail_mailbox**
+> ConversationPbxVoicemailMailboxResponse insert_pbx_voicemail_mailbox(pbx_voicemail_mailbox)
 
-Retrieve conversation permissions
+Insert pbx voicemailMailbox
 
-Retrieve conversation permissions 
+Insert a pbx voicemailMailbox 
 
 ### Example
 ```ruby
@@ -780,22 +2874,27 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+pbx_voicemail_mailbox = UltracartClient::ConversationPbxVoicemailMailbox.new # ConversationPbxVoicemailMailbox | Pbx VoicemailMailbox
+
 
 begin
-  #Retrieve conversation permissions
-  result = api_instance.get_conversation_permissions
+  #Insert pbx voicemailMailbox
+  result = api_instance.insert_pbx_voicemail_mailbox(pbx_voicemail_mailbox)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_permissions: #{e}"
+  puts "Exception when calling ConversationApi->insert_pbx_voicemail_mailbox: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **pbx_voicemail_mailbox** | [**ConversationPbxVoicemailMailbox**](ConversationPbxVoicemailMailbox.md)| Pbx VoicemailMailbox | 
 
 ### Return type
 
-[**ConversationPermissionsResponse**](ConversationPermissionsResponse.md)
+[**ConversationPbxVoicemailMailboxResponse**](ConversationPbxVoicemailMailboxResponse.md)
 
 ### Authorization
 
@@ -808,12 +2907,12 @@ This endpoint does not need any parameter.
 
 
 
-# **get_conversation_webchat_queue_statuses**
-> ConversationWebchatQueueStatusesResponse get_conversation_webchat_queue_statuses
+# **join_conversation**
+> join_conversation(conversation_uuid, opts)
 
-Retrieve a conversation webchat queue statuses
+Join a conversation
 
-Retrieve a conversation webchat queue statuses including agent status and queue entries 
+Join a conversation 
 
 ### Example
 ```ruby
@@ -825,22 +2924,30 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+conversation_uuid = 'conversation_uuid_example' # String | 
+
+opts = { 
+  join_request: UltracartClient::ConversationJoinRequest.new # ConversationJoinRequest | Join request
+}
 
 begin
-  #Retrieve a conversation webchat queue statuses
-  result = api_instance.get_conversation_webchat_queue_statuses
-  p result
+  #Join a conversation
+  api_instance.join_conversation(conversation_uuid, opts)
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversation_webchat_queue_statuses: #{e}"
+  puts "Exception when calling ConversationApi->join_conversation: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_uuid** | **String**|  | 
+ **join_request** | [**ConversationJoinRequest**](ConversationJoinRequest.md)| Join request | [optional] 
 
 ### Return type
 
-[**ConversationWebchatQueueStatusesResponse**](ConversationWebchatQueueStatusesResponse.md)
+nil (empty response body)
 
 ### Authorization
 
@@ -853,12 +2960,12 @@ This endpoint does not need any parameter.
 
 
 
-# **get_conversations**
-> ConversationsResponse get_conversations(opts)
+# **leave_conversation**
+> leave_conversation(conversation_uuid)
 
-Retrieve a list of conversation summaries newest to oldest
+Leave a conversation
 
-Retrieve a list of conversation summaries that are ordered newest to oldest, include the most recent message and whether its been read. 
+Leave a conversation 
 
 ### Example
 ```ruby
@@ -870,19 +2977,14 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-opts = { 
-  medium: 'medium_example', # String | 
-  before: 'before_example', # String | 
-  _limit: 100, # Integer | The maximum number of records to return on this one API call. (Max 200)
-  _offset: 0 # Integer | Pagination of the record set.  Offset is a zero based index.
-}
+conversation_uuid = 'conversation_uuid_example' # String | 
+
 
 begin
-  #Retrieve a list of conversation summaries newest to oldest
-  result = api_instance.get_conversations(opts)
-  p result
+  #Leave a conversation
+  api_instance.leave_conversation(conversation_uuid)
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversations: #{e}"
+  puts "Exception when calling ConversationApi->leave_conversation: #{e}"
 end
 ```
 
@@ -890,14 +2992,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **medium** | **String**|  | [optional] 
- **before** | **String**|  | [optional] 
- **_limit** | **Integer**| The maximum number of records to return on this one API call. (Max 200) | [optional] [default to 100]
- **_offset** | **Integer**| Pagination of the record set.  Offset is a zero based index. | [optional] [default to 0]
+ **conversation_uuid** | **String**|  | 
 
 ### Return type
 
-[**ConversationsResponse**](ConversationsResponse.md)
+nil (empty response body)
 
 ### Authorization
 
@@ -910,12 +3009,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_conversations_autocomplete**
-> ConversationAutocompleteResponse get_conversations_autocomplete(autocomplete_request)
+# **mark_read_conversation**
+> mark_read_conversation(conversation_uuid)
 
-Retrieve a list of matching terms for a search field
+Mark a conversation as read
 
-Retrieve a list of matching terms for a search field 
+Mark a conversation as read 
 
 ### Example
 ```ruby
@@ -927,15 +3026,14 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-autocomplete_request = UltracartClient::ConversationAutocompleteRequest.new # ConversationAutocompleteRequest | Autocomplete Request
+conversation_uuid = 'conversation_uuid_example' # String | 
 
 
 begin
-  #Retrieve a list of matching terms for a search field
-  result = api_instance.get_conversations_autocomplete(autocomplete_request)
-  p result
+  #Mark a conversation as read
+  api_instance.mark_read_conversation(conversation_uuid)
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversations_autocomplete: #{e}"
+  puts "Exception when calling ConversationApi->mark_read_conversation: #{e}"
 end
 ```
 
@@ -943,11 +3041,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **autocomplete_request** | [**ConversationAutocompleteRequest**](ConversationAutocompleteRequest.md)| Autocomplete Request | 
+ **conversation_uuid** | **String**|  | 
 
 ### Return type
 
-[**ConversationAutocompleteResponse**](ConversationAutocompleteResponse.md)
+nil (empty response body)
 
 ### Authorization
 
@@ -960,12 +3058,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_conversations_search**
-> ConversationSearchResponse get_conversations_search(search_request)
+# **search_conversation_canned_messages**
+> ConversationCannedMessagesResponse search_conversation_canned_messages(search_request)
 
-Search conversations
+Search for canned messages by short_code
 
-Search conversations 
+Search for canned messages by short_code 
 
 ### Example
 ```ruby
@@ -977,15 +3075,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-search_request = UltracartClient::ConversationSearchRequest.new # ConversationSearchRequest | Search Request
+search_request = UltracartClient::ConversationCannedMessagesSearch.new # ConversationCannedMessagesSearch | Search request
 
 
 begin
-  #Search conversations
-  result = api_instance.get_conversations_search(search_request)
+  #Search for canned messages by short_code
+  result = api_instance.search_conversation_canned_messages(search_request)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_conversations_search: #{e}"
+  puts "Exception when calling ConversationApi->search_conversation_canned_messages: #{e}"
 end
 ```
 
@@ -993,11 +3091,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **search_request** | [**ConversationSearchRequest**](ConversationSearchRequest.md)| Search Request | 
+ **search_request** | [**ConversationCannedMessagesSearch**](ConversationCannedMessagesSearch.md)| Search request | 
 
 ### Return type
 
-[**ConversationSearchResponse**](ConversationSearchResponse.md)
+[**ConversationCannedMessagesResponse**](ConversationCannedMessagesResponse.md)
 
 ### Authorization
 
@@ -1010,12 +3108,12 @@ Name | Type | Description  | Notes
 
 
 
-# **get_locations_for_engagement**
-> ConversationLocationsResponse get_locations_for_engagement
+# **sms_unsubscribe_conversation**
+> sms_unsubscribe_conversation(conversation_uuid)
 
-Get location data for engagement configuration
+Unsubscribe any SMS participants in this conversation
 
-Get location data for engagement configuration 
+Unsubscribe any SMS participants in this conversation 
 
 ### Example
 ```ruby
@@ -1027,22 +3125,26 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
+conversation_uuid = 'conversation_uuid_example' # String | 
+
 
 begin
-  #Get location data for engagement configuration
-  result = api_instance.get_locations_for_engagement
-  p result
+  #Unsubscribe any SMS participants in this conversation
+  api_instance.sms_unsubscribe_conversation(conversation_uuid)
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->get_locations_for_engagement: #{e}"
+  puts "Exception when calling ConversationApi->sms_unsubscribe_conversation: #{e}"
 end
 ```
 
 ### Parameters
-This endpoint does not need any parameter.
+
+Name | Type | Description  | Notes
+------------- | ------------- | ------------- | -------------
+ **conversation_uuid** | **String**|  | 
 
 ### Return type
 
-[**ConversationLocationsResponse**](ConversationLocationsResponse.md)
+nil (empty response body)
 
 ### Authorization
 
@@ -1055,12 +3157,12 @@ This endpoint does not need any parameter.
 
 
 
-# **insert_conversation_canned_message**
-> ConversationCannedMessageResponse insert_conversation_canned_message(canned_message)
+# **start_conversation**
+> ConversationStartResponse start_conversation(start_request)
 
-Insert a canned message
+Start a conversation
 
-Insert a canned message 
+Start a new conversation 
 
 ### Example
 ```ruby
@@ -1072,15 +3174,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-canned_message = UltracartClient::ConversationCannedMessage.new # ConversationCannedMessage | Canned message
+start_request = UltracartClient::ConversationStartRequest.new # ConversationStartRequest | Start request
 
 
 begin
-  #Insert a canned message
-  result = api_instance.insert_conversation_canned_message(canned_message)
+  #Start a conversation
+  result = api_instance.start_conversation(start_request)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->insert_conversation_canned_message: #{e}"
+  puts "Exception when calling ConversationApi->start_conversation: #{e}"
 end
 ```
 
@@ -1088,11 +3190,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **canned_message** | [**ConversationCannedMessage**](ConversationCannedMessage.md)| Canned message | 
+ **start_request** | [**ConversationStartRequest**](ConversationStartRequest.md)| Start request | 
 
 ### Return type
 
-[**ConversationCannedMessageResponse**](ConversationCannedMessageResponse.md)
+[**ConversationStartResponse**](ConversationStartResponse.md)
 
 ### Authorization
 
@@ -1105,12 +3207,12 @@ Name | Type | Description  | Notes
 
 
 
-# **insert_conversation_department**
-> ConversationDepartmentResponse insert_conversation_department(department)
+# **update_agent_profile**
+> ConversationAgentProfileResponse update_agent_profile(profile_request)
 
-Insert a department
+Update agent profile
 
-Insert a department 
+Update agent profile 
 
 ### Example
 ```ruby
@@ -1122,15 +3224,15 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-department = UltracartClient::ConversationDepartment.new # ConversationDepartment | Department
+profile_request = UltracartClient::ConversationAgentProfile.new # ConversationAgentProfile | Profile request
 
 
 begin
-  #Insert a department
-  result = api_instance.insert_conversation_department(department)
+  #Update agent profile
+  result = api_instance.update_agent_profile(profile_request)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->insert_conversation_department: #{e}"
+  puts "Exception when calling ConversationApi->update_agent_profile: #{e}"
 end
 ```
 
@@ -1138,11 +3240,11 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **department** | [**ConversationDepartment**](ConversationDepartment.md)| Department | 
+ **profile_request** | [**ConversationAgentProfile**](ConversationAgentProfile.md)| Profile request | 
 
 ### Return type
 
-[**ConversationDepartmentResponse**](ConversationDepartmentResponse.md)
+[**ConversationAgentProfileResponse**](ConversationAgentProfileResponse.md)
 
 ### Authorization
 
@@ -1155,12 +3257,12 @@ Name | Type | Description  | Notes
 
 
 
-# **insert_conversation_engagement**
-> ConversationEngagementResponse insert_conversation_engagement(engagement)
+# **update_conversation_canned_message**
+> ConversationCannedMessageResponse update_conversation_canned_message(conversation_canned_message_oid, canned_message)
 
-Insert a engagement
+Update a canned message
 
-Insert a engagement 
+Update a canned message 
 
 ### Example
 ```ruby
@@ -1172,15 +3274,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-engagement = UltracartClient::ConversationEngagement.new # ConversationEngagement | Engagement
+conversation_canned_message_oid = 56 # Integer | 
+
+canned_message = UltracartClient::ConversationCannedMessage.new # ConversationCannedMessage | Canned message
 
 
 begin
-  #Insert a engagement
-  result = api_instance.insert_conversation_engagement(engagement)
+  #Update a canned message
+  result = api_instance.update_conversation_canned_message(conversation_canned_message_oid, canned_message)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->insert_conversation_engagement: #{e}"
+  puts "Exception when calling ConversationApi->update_conversation_canned_message: #{e}"
 end
 ```
 
@@ -1188,11 +3292,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **engagement** | [**ConversationEngagement**](ConversationEngagement.md)| Engagement | 
+ **conversation_canned_message_oid** | **Integer**|  | 
+ **canned_message** | [**ConversationCannedMessage**](ConversationCannedMessage.md)| Canned message | 
 
 ### Return type
 
-[**ConversationEngagementResponse**](ConversationEngagementResponse.md)
+[**ConversationCannedMessageResponse**](ConversationCannedMessageResponse.md)
 
 ### Authorization
 
@@ -1205,12 +3310,12 @@ Name | Type | Description  | Notes
 
 
 
-# **join_conversation**
-> join_conversation(conversation_uuid, opts)
+# **update_conversation_department**
+> ConversationDepartmentResponse update_conversation_department(conversation_department_oid, department)
 
-Join a conversation
+Update a department
 
-Join a conversation 
+Update a department 
 
 ### Example
 ```ruby
@@ -1222,17 +3327,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_uuid = 'conversation_uuid_example' # String | 
+conversation_department_oid = 56 # Integer | 
+
+department = UltracartClient::ConversationDepartment.new # ConversationDepartment | Department
 
-opts = { 
-  join_request: UltracartClient::ConversationJoinRequest.new # ConversationJoinRequest | Join request
-}
 
 begin
-  #Join a conversation
-  api_instance.join_conversation(conversation_uuid, opts)
+  #Update a department
+  result = api_instance.update_conversation_department(conversation_department_oid, department)
+  p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->join_conversation: #{e}"
+  puts "Exception when calling ConversationApi->update_conversation_department: #{e}"
 end
 ```
 
@@ -1240,12 +3345,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_uuid** | **String**|  | 
- **join_request** | [**ConversationJoinRequest**](ConversationJoinRequest.md)| Join request | [optional] 
+ **conversation_department_oid** | **Integer**|  | 
+ **department** | [**ConversationDepartment**](ConversationDepartment.md)| Department | 
 
 ### Return type
 
-nil (empty response body)
+[**ConversationDepartmentResponse**](ConversationDepartmentResponse.md)
 
 ### Authorization
 
@@ -1258,12 +3363,12 @@ nil (empty response body)
 
 
 
-# **leave_conversation**
-> leave_conversation(conversation_uuid)
+# **update_conversation_engagement**
+> ConversationEngagementResponse update_conversation_engagement(conversation_engagement_oid, engagement)
 
-Leave a conversation
+Update a engagement
 
-Leave a conversation 
+Update a engagement 
 
 ### Example
 ```ruby
@@ -1275,14 +3380,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_uuid = 'conversation_uuid_example' # String | 
+conversation_engagement_oid = 56 # Integer | 
+
+engagement = UltracartClient::ConversationEngagement.new # ConversationEngagement | Engagement
 
 
 begin
-  #Leave a conversation
-  api_instance.leave_conversation(conversation_uuid)
+  #Update a engagement
+  result = api_instance.update_conversation_engagement(conversation_engagement_oid, engagement)
+  p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->leave_conversation: #{e}"
+  puts "Exception when calling ConversationApi->update_conversation_engagement: #{e}"
 end
 ```
 
@@ -1290,11 +3398,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_uuid** | **String**|  | 
+ **conversation_engagement_oid** | **Integer**|  | 
+ **engagement** | [**ConversationEngagement**](ConversationEngagement.md)| Engagement | 
 
 ### Return type
 
-nil (empty response body)
+[**ConversationEngagementResponse**](ConversationEngagementResponse.md)
 
 ### Authorization
 
@@ -1307,12 +3416,12 @@ nil (empty response body)
 
 
 
-# **mark_read_conversation**
-> mark_read_conversation(conversation_uuid)
+# **update_conversation_webchat_queue_status**
+> update_conversation_webchat_queue_status(queue_name, status_request)
 
-Mark a conversation as read
+Update status within the queue
 
-Mark a conversation as read 
+Update status within the queue 
 
 ### Example
 ```ruby
@@ -1324,14 +3433,16 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_uuid = 'conversation_uuid_example' # String | 
+queue_name = 'queue_name_example' # String | 
+
+status_request = UltracartClient::ConversationWebchatQueueStatusUpdateRequest.new # ConversationWebchatQueueStatusUpdateRequest | Status request
 
 
 begin
-  #Mark a conversation as read
-  api_instance.mark_read_conversation(conversation_uuid)
+  #Update status within the queue
+  api_instance.update_conversation_webchat_queue_status(queue_name, status_request)
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->mark_read_conversation: #{e}"
+  puts "Exception when calling ConversationApi->update_conversation_webchat_queue_status: #{e}"
 end
 ```
 
@@ -1339,7 +3450,8 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_uuid** | **String**|  | 
+ **queue_name** | **String**|  | 
+ **status_request** | [**ConversationWebchatQueueStatusUpdateRequest**](ConversationWebchatQueueStatusUpdateRequest.md)| Status request | 
 
 ### Return type
 
@@ -1356,12 +3468,12 @@ nil (empty response body)
 
 
 
-# **search_conversation_canned_messages**
-> ConversationCannedMessagesResponse search_conversation_canned_messages(search_request)
+# **update_pbx_agent**
+> ConversationPbxAgentResponse update_pbx_agent(conversation_pbx_agent_uuid, pbx_agent)
 
-Search for canned messages by short_code
+Update pbx agent
 
-Search for canned messages by short_code 
+Update a pbx agent 
 
 ### Example
 ```ruby
@@ -1373,15 +3485,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-search_request = UltracartClient::ConversationCannedMessagesSearch.new # ConversationCannedMessagesSearch | Search request
+conversation_pbx_agent_uuid = 'conversation_pbx_agent_uuid_example' # String | 
+
+pbx_agent = UltracartClient::ConversationPbxAgent.new # ConversationPbxAgent | Pbx Agent
 
 
 begin
-  #Search for canned messages by short_code
-  result = api_instance.search_conversation_canned_messages(search_request)
+  #Update pbx agent
+  result = api_instance.update_pbx_agent(conversation_pbx_agent_uuid, pbx_agent)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->search_conversation_canned_messages: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_agent: #{e}"
 end
 ```
 
@@ -1389,11 +3503,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **search_request** | [**ConversationCannedMessagesSearch**](ConversationCannedMessagesSearch.md)| Search request | 
+ **conversation_pbx_agent_uuid** | **String**|  | 
+ **pbx_agent** | [**ConversationPbxAgent**](ConversationPbxAgent.md)| Pbx Agent | 
 
 ### Return type
 
-[**ConversationCannedMessagesResponse**](ConversationCannedMessagesResponse.md)
+[**ConversationPbxAgentResponse**](ConversationPbxAgentResponse.md)
 
 ### Authorization
 
@@ -1406,12 +3521,12 @@ Name | Type | Description  | Notes
 
 
 
-# **sms_unsubscribe_conversation**
-> sms_unsubscribe_conversation(conversation_uuid)
+# **update_pbx_audio**
+> ConversationPbxAudioResponse update_pbx_audio(conversation_pbx_audio_uuid, pbx_audio)
 
-Unsubscribe any SMS participants in this conversation
+Update pbx audio
 
-Unsubscribe any SMS participants in this conversation 
+Update a pbx audio 
 
 ### Example
 ```ruby
@@ -1423,14 +3538,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_uuid = 'conversation_uuid_example' # String | 
+conversation_pbx_audio_uuid = 'conversation_pbx_audio_uuid_example' # String | 
+
+pbx_audio = UltracartClient::ConversationPbxAudio.new # ConversationPbxAudio | Pbx Audio
 
 
 begin
-  #Unsubscribe any SMS participants in this conversation
-  api_instance.sms_unsubscribe_conversation(conversation_uuid)
+  #Update pbx audio
+  result = api_instance.update_pbx_audio(conversation_pbx_audio_uuid, pbx_audio)
+  p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->sms_unsubscribe_conversation: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_audio: #{e}"
 end
 ```
 
@@ -1438,11 +3556,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_uuid** | **String**|  | 
+ **conversation_pbx_audio_uuid** | **String**|  | 
+ **pbx_audio** | [**ConversationPbxAudio**](ConversationPbxAudio.md)| Pbx Audio | 
 
 ### Return type
 
-nil (empty response body)
+[**ConversationPbxAudioResponse**](ConversationPbxAudioResponse.md)
 
 ### Authorization
 
@@ -1455,12 +3574,12 @@ nil (empty response body)
 
 
 
-# **start_conversation**
-> ConversationStartResponse start_conversation(start_request)
+# **update_pbx_menu**
+> ConversationPbxMenuResponse update_pbx_menu(conversation_pbx_menu_uuid, pbx_menu)
 
-Start a conversation
+Update pbx menu
 
-Start a new conversation 
+Update a pbx menu 
 
 ### Example
 ```ruby
@@ -1472,15 +3591,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-start_request = UltracartClient::ConversationStartRequest.new # ConversationStartRequest | Start request
+conversation_pbx_menu_uuid = 'conversation_pbx_menu_uuid_example' # String | 
+
+pbx_menu = UltracartClient::ConversationPbxMenu.new # ConversationPbxMenu | Pbx Menu
 
 
 begin
-  #Start a conversation
-  result = api_instance.start_conversation(start_request)
+  #Update pbx menu
+  result = api_instance.update_pbx_menu(conversation_pbx_menu_uuid, pbx_menu)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->start_conversation: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_menu: #{e}"
 end
 ```
 
@@ -1488,11 +3609,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **start_request** | [**ConversationStartRequest**](ConversationStartRequest.md)| Start request | 
+ **conversation_pbx_menu_uuid** | **String**|  | 
+ **pbx_menu** | [**ConversationPbxMenu**](ConversationPbxMenu.md)| Pbx Menu | 
 
 ### Return type
 
-[**ConversationStartResponse**](ConversationStartResponse.md)
+[**ConversationPbxMenuResponse**](ConversationPbxMenuResponse.md)
 
 ### Authorization
 
@@ -1505,12 +3627,12 @@ Name | Type | Description  | Notes
 
 
 
-# **update_agent_profile**
-> ConversationAgentProfileResponse update_agent_profile(profile_request)
+# **update_pbx_phone_number**
+> ConversationPbxPhoneNumberResponse update_pbx_phone_number(conversation_pbx_phone_number_uuid, pbx_phone_number)
 
-Update agent profile
+Update pbx phoneNumber
 
-Update agent profile 
+Update a pbx phoneNumber 
 
 ### Example
 ```ruby
@@ -1522,15 +3644,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-profile_request = UltracartClient::ConversationAgentProfile.new # ConversationAgentProfile | Profile request
+conversation_pbx_phone_number_uuid = 'conversation_pbx_phone_number_uuid_example' # String | 
+
+pbx_phone_number = UltracartClient::ConversationPbxPhoneNumber.new # ConversationPbxPhoneNumber | Pbx PhoneNumber
 
 
 begin
-  #Update agent profile
-  result = api_instance.update_agent_profile(profile_request)
+  #Update pbx phoneNumber
+  result = api_instance.update_pbx_phone_number(conversation_pbx_phone_number_uuid, pbx_phone_number)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->update_agent_profile: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_phone_number: #{e}"
 end
 ```
 
@@ -1538,11 +3662,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **profile_request** | [**ConversationAgentProfile**](ConversationAgentProfile.md)| Profile request | 
+ **conversation_pbx_phone_number_uuid** | **String**|  | 
+ **pbx_phone_number** | [**ConversationPbxPhoneNumber**](ConversationPbxPhoneNumber.md)| Pbx PhoneNumber | 
 
 ### Return type
 
-[**ConversationAgentProfileResponse**](ConversationAgentProfileResponse.md)
+[**ConversationPbxPhoneNumberResponse**](ConversationPbxPhoneNumberResponse.md)
 
 ### Authorization
 
@@ -1555,12 +3680,12 @@ Name | Type | Description  | Notes
 
 
 
-# **update_conversation_canned_message**
-> ConversationCannedMessageResponse update_conversation_canned_message(conversation_canned_message_oid, canned_message)
+# **update_pbx_queue**
+> ConversationPbxQueueResponse update_pbx_queue(conversation_pbx_queue_uuid, pbx_queue)
 
-Update a canned message
+Update pbx queue
 
-Update a canned message 
+Update a pbx queue 
 
 ### Example
 ```ruby
@@ -1572,17 +3697,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_canned_message_oid = 56 # Integer | 
+conversation_pbx_queue_uuid = 'conversation_pbx_queue_uuid_example' # String | 
 
-canned_message = UltracartClient::ConversationCannedMessage.new # ConversationCannedMessage | Canned message
+pbx_queue = UltracartClient::ConversationPbxQueue.new # ConversationPbxQueue | Pbx Queue
 
 
 begin
-  #Update a canned message
-  result = api_instance.update_conversation_canned_message(conversation_canned_message_oid, canned_message)
+  #Update pbx queue
+  result = api_instance.update_pbx_queue(conversation_pbx_queue_uuid, pbx_queue)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->update_conversation_canned_message: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_queue: #{e}"
 end
 ```
 
@@ -1590,12 +3715,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_canned_message_oid** | **Integer**|  | 
- **canned_message** | [**ConversationCannedMessage**](ConversationCannedMessage.md)| Canned message | 
+ **conversation_pbx_queue_uuid** | **String**|  | 
+ **pbx_queue** | [**ConversationPbxQueue**](ConversationPbxQueue.md)| Pbx Queue | 
 
 ### Return type
 
-[**ConversationCannedMessageResponse**](ConversationCannedMessageResponse.md)
+[**ConversationPbxQueueResponse**](ConversationPbxQueueResponse.md)
 
 ### Authorization
 
@@ -1608,12 +3733,12 @@ Name | Type | Description  | Notes
 
 
 
-# **update_conversation_department**
-> ConversationDepartmentResponse update_conversation_department(conversation_department_oid, department)
+# **update_pbx_time_based**
+> ConversationPbxTimeBasedResponse update_pbx_time_based(conversation_pbx_time_based_uuid, pbx_time_based)
 
-Update a department
+Update pbx timeBased
 
-Update a department 
+Update a pbx timeBased 
 
 ### Example
 ```ruby
@@ -1625,17 +3750,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_department_oid = 56 # Integer | 
+conversation_pbx_time_based_uuid = 'conversation_pbx_time_based_uuid_example' # String | 
 
-department = UltracartClient::ConversationDepartment.new # ConversationDepartment | Department
+pbx_time_based = UltracartClient::ConversationPbxTimeBased.new # ConversationPbxTimeBased | Pbx TimeBased
 
 
 begin
-  #Update a department
-  result = api_instance.update_conversation_department(conversation_department_oid, department)
+  #Update pbx timeBased
+  result = api_instance.update_pbx_time_based(conversation_pbx_time_based_uuid, pbx_time_based)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->update_conversation_department: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_time_based: #{e}"
 end
 ```
 
@@ -1643,12 +3768,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_department_oid** | **Integer**|  | 
- **department** | [**ConversationDepartment**](ConversationDepartment.md)| Department | 
+ **conversation_pbx_time_based_uuid** | **String**|  | 
+ **pbx_time_based** | [**ConversationPbxTimeBased**](ConversationPbxTimeBased.md)| Pbx TimeBased | 
 
 ### Return type
 
-[**ConversationDepartmentResponse**](ConversationDepartmentResponse.md)
+[**ConversationPbxTimeBasedResponse**](ConversationPbxTimeBasedResponse.md)
 
 ### Authorization
 
@@ -1661,12 +3786,12 @@ Name | Type | Description  | Notes
 
 
 
-# **update_conversation_engagement**
-> ConversationEngagementResponse update_conversation_engagement(conversation_engagement_oid, engagement)
+# **update_pbx_time_range**
+> ConversationPbxTimeRangeResponse update_pbx_time_range(conversation_pbx_time_range_uuid, pbx_time_range)
 
-Update a engagement
+Update pbx timeRange
 
-Update a engagement 
+Update a pbx timeRange 
 
 ### Example
 ```ruby
@@ -1678,17 +3803,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-conversation_engagement_oid = 56 # Integer | 
+conversation_pbx_time_range_uuid = 'conversation_pbx_time_range_uuid_example' # String | 
 
-engagement = UltracartClient::ConversationEngagement.new # ConversationEngagement | Engagement
+pbx_time_range = UltracartClient::ConversationPbxTimeRange.new # ConversationPbxTimeRange | Pbx TimeRange
 
 
 begin
-  #Update a engagement
-  result = api_instance.update_conversation_engagement(conversation_engagement_oid, engagement)
+  #Update pbx timeRange
+  result = api_instance.update_pbx_time_range(conversation_pbx_time_range_uuid, pbx_time_range)
   p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->update_conversation_engagement: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_time_range: #{e}"
 end
 ```
 
@@ -1696,12 +3821,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **conversation_engagement_oid** | **Integer**|  | 
- **engagement** | [**ConversationEngagement**](ConversationEngagement.md)| Engagement | 
+ **conversation_pbx_time_range_uuid** | **String**|  | 
+ **pbx_time_range** | [**ConversationPbxTimeRange**](ConversationPbxTimeRange.md)| Pbx TimeRange | 
 
 ### Return type
 
-[**ConversationEngagementResponse**](ConversationEngagementResponse.md)
+[**ConversationPbxTimeRangeResponse**](ConversationPbxTimeRangeResponse.md)
 
 ### Authorization
 
@@ -1714,12 +3839,12 @@ Name | Type | Description  | Notes
 
 
 
-# **update_conversation_webchat_queue_status**
-> update_conversation_webchat_queue_status(queue_name, status_request)
+# **update_pbx_voicemail_mailbox**
+> ConversationPbxVoicemailMailboxResponse update_pbx_voicemail_mailbox(conversation_pbx_voicemail_mailbox_uuid, pbx_voicemail_mailbox)
 
-Update status within the queue
+Update pbx voicemailMailbox
 
-Update status within the queue 
+Update a pbx voicemailMailbox 
 
 ### Example
 ```ruby
@@ -1731,16 +3856,17 @@ simple_key = '109ee846ee69f50177018ab12f008a00748a25aa28dbdc0177018ab12f008a00'
 api_instance = UltracartClient::ConversationApi.new_using_api_key(simple_key, false, false)
 
 
-queue_name = 'queue_name_example' # String | 
+conversation_pbx_voicemail_mailbox_uuid = 'conversation_pbx_voicemail_mailbox_uuid_example' # String | 
 
-status_request = UltracartClient::ConversationWebchatQueueStatusUpdateRequest.new # ConversationWebchatQueueStatusUpdateRequest | Status request
+pbx_voicemail_mailbox = UltracartClient::ConversationPbxVoicemailMailbox.new # ConversationPbxVoicemailMailbox | Pbx VoicemailMailbox
 
 
 begin
-  #Update status within the queue
-  api_instance.update_conversation_webchat_queue_status(queue_name, status_request)
+  #Update pbx voicemailMailbox
+  result = api_instance.update_pbx_voicemail_mailbox(conversation_pbx_voicemail_mailbox_uuid, pbx_voicemail_mailbox)
+  p result
 rescue UltracartClient::ApiError => e
-  puts "Exception when calling ConversationApi->update_conversation_webchat_queue_status: #{e}"
+  puts "Exception when calling ConversationApi->update_pbx_voicemail_mailbox: #{e}"
 end
 ```
 
@@ -1748,12 +3874,12 @@ end
 
 Name | Type | Description  | Notes
 ------------- | ------------- | ------------- | -------------
- **queue_name** | **String**|  | 
- **status_request** | [**ConversationWebchatQueueStatusUpdateRequest**](ConversationWebchatQueueStatusUpdateRequest.md)| Status request | 
+ **conversation_pbx_voicemail_mailbox_uuid** | **String**|  | 
+ **pbx_voicemail_mailbox** | [**ConversationPbxVoicemailMailbox**](ConversationPbxVoicemailMailbox.md)| Pbx VoicemailMailbox | 
 
 ### Return type
 
-nil (empty response body)
+[**ConversationPbxVoicemailMailboxResponse**](ConversationPbxVoicemailMailboxResponse.md)
 
 ### Authorization