twilio-ruby 5.74.3 → 5.75.0

data/lib/twilio-ruby/rest/flex_api/v1/assessments.rb

@@ -10,6 +10,8 @@ module Twilio
   module REST
     class FlexApi < Domain
       class V1 < Version
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
         class AssessmentsList < ListResource
           ##
           # Initialize the AssessmentsList
@@ -20,6 +22,133 @@ module Twilio
 
             # Path Solution
             @solution = {}
+            @uri = "/Insights/QM/Assessments"
+          end
+
+          ##
+          # Create the AssessmentsInstance
+          # @param [String] category_id The id of the category
+          # @param [String] category_name The name of the category
+          # @param [String] segment_id Segment Id of the conversation
+          # @param [String] user_name Name of the user assessing conversation
+          # @param [String] user_email Email of the user assessing conversation
+          # @param [String] agent_id The id of the Agent
+          # @param [String] offset The offset of the conversation.
+          # @param [String] metric_id The question Id selected for assessment
+          # @param [String] metric_name The question name of the assessment
+          # @param [String] answer_text The answer text selected by user
+          # @param [String] answer_id The id of the answer selected by user
+          # @param [String] questionnaire_id Questionnaire Id of the associated question
+          # @param [String] token The Token HTTP request header
+          # @return [AssessmentsInstance] Created AssessmentsInstance
+          def create(category_id: nil, category_name: nil, segment_id: nil, user_name: nil, user_email: nil, agent_id: nil, offset: nil, metric_id: nil, metric_name: nil, answer_text: nil, answer_id: nil, questionnaire_id: nil, token: :unset)
+            data = Twilio::Values.of({
+                'CategoryId' => category_id,
+                'CategoryName' => category_name,
+                'SegmentId' => segment_id,
+                'UserName' => user_name,
+                'UserEmail' => user_email,
+                'AgentId' => agent_id,
+                'Offset' => offset,
+                'MetricId' => metric_id,
+                'MetricName' => metric_name,
+                'AnswerText' => answer_text,
+                'AnswerId' => answer_id,
+                'QuestionnaireId' => questionnaire_id,
+            })
+            headers = Twilio::Values.of({'Token' => token, })
+
+            payload = @version.create('POST', @uri, data: data, headers: headers)
+
+            AssessmentsInstance.new(@version, payload, )
+          end
+
+          ##
+          # Lists AssessmentsInstance records from the API as a list.
+          # Unlike stream(), this operation is eager and will load `limit` records into
+          # memory before returning.
+          # @param [String] segment_id The id of the segment.
+          # @param [String] token The Token HTTP request header
+          # @param [Integer] limit Upper limit for the number of records to return. stream()
+          #    guarantees to never return more than limit.  Default is no limit
+          # @param [Integer] page_size Number of records to fetch per request, when
+          #    not set will use the default value of 50 records.  If no page_size is defined
+          #    but a limit is defined, stream() will attempt to read the limit with the most
+          #    efficient page size, i.e. min(limit, 1000)
+          # @return [Array] Array of up to limit results
+          def list(segment_id: :unset, token: :unset, limit: nil, page_size: nil)
+            self.stream(segment_id: segment_id, token: token, limit: limit, page_size: page_size).entries
+          end
+
+          ##
+          # Streams AssessmentsInstance records from the API as an Enumerable.
+          # This operation lazily loads records as efficiently as possible until the limit
+          # is reached.
+          # @param [String] segment_id The id of the segment.
+          # @param [String] token The Token HTTP request header
+          # @param [Integer] limit Upper limit for the number of records to return. stream()
+          #    guarantees to never return more than limit. Default is no limit.
+          # @param [Integer] page_size Number of records to fetch per request, when
+          #    not set will use the default value of 50 records. If no page_size is defined
+          #    but a limit is defined, stream() will attempt to read the limit with the most
+          #    efficient page size, i.e. min(limit, 1000)
+          # @return [Enumerable] Enumerable that will yield up to limit results
+          def stream(segment_id: :unset, token: :unset, limit: nil, page_size: nil)
+            limits = @version.read_limits(limit, page_size)
+
+            page = self.page(segment_id: segment_id, token: token, page_size: limits[:page_size], )
+
+            @version.stream(page, limit: limits[:limit], page_limit: limits[:page_limit])
+          end
+
+          ##
+          # When passed a block, yields AssessmentsInstance records from the API.
+          # This operation lazily loads records as efficiently as possible until the limit
+          # is reached.
+          def each
+            limits = @version.read_limits
+
+            page = self.page(page_size: limits[:page_size], )
+
+            @version.stream(page,
+                            limit: limits[:limit],
+                            page_limit: limits[:page_limit]).each {|x| yield x}
+          end
+
+          ##
+          # Retrieve a single page of AssessmentsInstance records from the API.
+          # Request is executed immediately.
+          # @param [String] segment_id The id of the segment.
+          # @param [String] token The Token HTTP request header
+          # @param [String] page_token PageToken provided by the API
+          # @param [Integer] page_number Page Number, this value is simply for client state
+          # @param [Integer] page_size Number of records to return, defaults to 50
+          # @return [Page] Page of AssessmentsInstance
+          def page(segment_id: :unset, token: :unset, page_token: :unset, page_number: :unset, page_size: :unset)
+            params = Twilio::Values.of({
+                'SegmentId' => segment_id,
+                'PageToken' => page_token,
+                'Page' => page_number,
+                'PageSize' => page_size,
+            })
+            headers = Twilio::Values.of({'Token' => token, })
+
+            response = @version.page('GET', @uri, params: params, headers: headers)
+
+            AssessmentsPage.new(@version, response, @solution)
+          end
+
+          ##
+          # Retrieve a single page of AssessmentsInstance records from the API.
+          # Request is executed immediately.
+          # @param [String] target_url API-generated URL for the requested results page
+          # @return [Page] Page of AssessmentsInstance
+          def get_page(target_url)
+            response = @version.domain.request(
+                'GET',
+                target_url
+            )
+            AssessmentsPage.new(@version, response, @solution)
           end
 
           ##
@@ -29,6 +158,8 @@ module Twilio
           end
         end
 
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
         class AssessmentsPage < Page
           ##
           # Initialize the AssessmentsPage
@@ -58,26 +189,36 @@ module Twilio
           end
         end
 
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
         class AssessmentsContext < InstanceContext
           ##
           # Initialize the AssessmentsContext
           # @param [Version] version Version that contains the resource
+          # @param [String] assessment_id The id of the assessment to be modified
           # @return [AssessmentsContext] AssessmentsContext
-          def initialize(version)
+          def initialize(version, assessment_id)
             super(version)
 
             # Path Solution
-            @solution = {}
-            @uri = "/Accounts/Assessments"
+            @solution = {assessment_id: assessment_id, }
+            @uri = "/Insights/QM/Assessments/#{@solution[:assessment_id]}"
           end
 
           ##
-          # Create the AssessmentsInstance
-          # @return [AssessmentsInstance] Created AssessmentsInstance
-          def create
-            payload = @version.create('POST', @uri)
+          # Update the AssessmentsInstance
+          # @param [String] offset The offset of the conversation
+          # @param [String] answer_text The answer text selected by user
+          # @param [String] answer_id The id of the answer selected by user
+          # @param [String] token The Token HTTP request header
+          # @return [AssessmentsInstance] Updated AssessmentsInstance
+          def update(offset: nil, answer_text: nil, answer_id: nil, token: :unset)
+            data = Twilio::Values.of({'Offset' => offset, 'AnswerText' => answer_text, 'AnswerId' => answer_id, })
+            headers = Twilio::Values.of({'Token' => token, })
 
-            AssessmentsInstance.new(@version, payload, )
+            payload = @version.update('POST', @uri, data: data, headers: headers)
+
+            AssessmentsInstance.new(@version, payload, assessment_id: @solution[:assessment_id], )
           end
 
           ##
@@ -95,21 +236,39 @@ module Twilio
           end
         end
 
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
         class AssessmentsInstance < InstanceResource
           ##
           # Initialize the AssessmentsInstance
           # @param [Version] version Version that contains the resource
           # @param [Hash] payload payload that contains response from Twilio
+          # @param [String] assessment_id The id of the assessment to be modified
           # @return [AssessmentsInstance] AssessmentsInstance
-          def initialize(version, payload)
+          def initialize(version, payload, assessment_id: nil)
             super(version)
 
             # Marshaled Properties
-            @properties = {'url' => payload['url'], }
+            @properties = {
+                'account_sid' => payload['account_sid'],
+                'assessment_id' => payload['assessment_id'],
+                'offset' => payload['offset'] == nil ? payload['offset'] : payload['offset'].to_f,
+                'report' => payload['report'],
+                'weight' => payload['weight'] == nil ? payload['weight'] : payload['weight'].to_f,
+                'agent_id' => payload['agent_id'],
+                'segment_id' => payload['segment_id'],
+                'user_name' => payload['user_name'],
+                'user_email' => payload['user_email'],
+                'answer_text' => payload['answer_text'],
+                'answer_id' => payload['answer_id'],
+                'assessment' => payload['assessment'],
+                'timestamp' => payload['timestamp'] == nil ? payload['timestamp'] : payload['timestamp'].to_f,
+                'url' => payload['url'],
+            }
 
             # Context
             @instance_context = nil
-            @params = {}
+            @params = {'assessment_id' => assessment_id || @properties['assessment_id'], }
           end
 
           ##
@@ -118,22 +277,104 @@ module Twilio
           # @return [AssessmentsContext] AssessmentsContext for this AssessmentsInstance
           def context
             unless @instance_context
-              @instance_context = AssessmentsContext.new(@version, )
+              @instance_context = AssessmentsContext.new(@version, @params['assessment_id'], )
             end
             @instance_context
           end
 
           ##
-          # @return [String] The URL of this resource.
+          # @return [String] Account Sid.
+          def account_sid
+            @properties['account_sid']
+          end
+
+          ##
+          # @return [String] Assessment id
+          def assessment_id
+            @properties['assessment_id']
+          end
+
+          ##
+          # @return [String] offset
+          def offset
+            @properties['offset']
+          end
+
+          ##
+          # @return [Boolean] Part of assessment report
+          def report
+            @properties['report']
+          end
+
+          ##
+          # @return [String] The weightage
+          def weight
+            @properties['weight']
+          end
+
+          ##
+          # @return [String] AgentID
+          def agent_id
+            @properties['agent_id']
+          end
+
+          ##
+          # @return [String] Segment Id
+          def segment_id
+            @properties['segment_id']
+          end
+
+          ##
+          # @return [String] The user name.
+          def user_name
+            @properties['user_name']
+          end
+
+          ##
+          # @return [String] The user email id.
+          def user_email
+            @properties['user_email']
+          end
+
+          ##
+          # @return [String] Answer text
+          def answer_text
+            @properties['answer_text']
+          end
+
+          ##
+          # @return [String] Answer Id
+          def answer_id
+            @properties['answer_id']
+          end
+
+          ##
+          # @return [Hash] Assessment Details
+          def assessment
+            @properties['assessment']
+          end
+
+          ##
+          # @return [String] The timestamp
+          def timestamp
+            @properties['timestamp']
+          end
+
+          ##
+          # @return [String] The url
           def url
             @properties['url']
           end
 
           ##
-          # Create the AssessmentsInstance
-          # @return [AssessmentsInstance] Created AssessmentsInstance
-          def create
-            context.create
+          # Update the AssessmentsInstance
+          # @param [String] offset The offset of the conversation
+          # @param [String] answer_text The answer text selected by user
+          # @param [String] answer_id The id of the answer selected by user
+          # @param [String] token The Token HTTP request header
+          # @return [AssessmentsInstance] Updated AssessmentsInstance
+          def update(offset: nil, answer_text: nil, answer_id: nil, token: :unset)
+            context.update(offset: offset, answer_text: answer_text, answer_id: answer_id, token: token, )
           end
 
           ##

data/lib/twilio-ruby/rest/flex_api/v1/insights_conversations.rb

@@ -0,0 +1,216 @@
+##
+# This code was generated by
+# \ / _    _  _|   _  _
+#  | (_)\/(_)(_|\/| |(/_  v1.0.0
+#       /       /
+#
+# frozen_string_literal: true
+
+module Twilio
+  module REST
+    class FlexApi < Domain
+      class V1 < Version
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
+        class InsightsConversationsList < ListResource
+          ##
+          # Initialize the InsightsConversationsList
+          # @param [Version] version Version that contains the resource
+          # @return [InsightsConversationsList] InsightsConversationsList
+          def initialize(version)
+            super(version)
+
+            # Path Solution
+            @solution = {}
+            @uri = "/Insights/Conversations"
+          end
+
+          ##
+          # Lists InsightsConversationsInstance records from the API as a list.
+          # Unlike stream(), this operation is eager and will load `limit` records into
+          # memory before returning.
+          # @param [String] segment_id Unique Id of the segment for which conversation
+          #   details needs to be fetched
+          # @param [String] token The Token HTTP request header
+          # @param [Integer] limit Upper limit for the number of records to return. stream()
+          #    guarantees to never return more than limit.  Default is no limit
+          # @param [Integer] page_size Number of records to fetch per request, when
+          #    not set will use the default value of 50 records.  If no page_size is defined
+          #    but a limit is defined, stream() will attempt to read the limit with the most
+          #    efficient page size, i.e. min(limit, 1000)
+          # @return [Array] Array of up to limit results
+          def list(segment_id: :unset, token: :unset, limit: nil, page_size: nil)
+            self.stream(segment_id: segment_id, token: token, limit: limit, page_size: page_size).entries
+          end
+
+          ##
+          # Streams InsightsConversationsInstance records from the API as an Enumerable.
+          # This operation lazily loads records as efficiently as possible until the limit
+          # is reached.
+          # @param [String] segment_id Unique Id of the segment for which conversation
+          #   details needs to be fetched
+          # @param [String] token The Token HTTP request header
+          # @param [Integer] limit Upper limit for the number of records to return. stream()
+          #    guarantees to never return more than limit. Default is no limit.
+          # @param [Integer] page_size Number of records to fetch per request, when
+          #    not set will use the default value of 50 records. If no page_size is defined
+          #    but a limit is defined, stream() will attempt to read the limit with the most
+          #    efficient page size, i.e. min(limit, 1000)
+          # @return [Enumerable] Enumerable that will yield up to limit results
+          def stream(segment_id: :unset, token: :unset, limit: nil, page_size: nil)
+            limits = @version.read_limits(limit, page_size)
+
+            page = self.page(segment_id: segment_id, token: token, page_size: limits[:page_size], )
+
+            @version.stream(page, limit: limits[:limit], page_limit: limits[:page_limit])
+          end
+
+          ##
+          # When passed a block, yields InsightsConversationsInstance records from the API.
+          # This operation lazily loads records as efficiently as possible until the limit
+          # is reached.
+          def each
+            limits = @version.read_limits
+
+            page = self.page(page_size: limits[:page_size], )
+
+            @version.stream(page,
+                            limit: limits[:limit],
+                            page_limit: limits[:page_limit]).each {|x| yield x}
+          end
+
+          ##
+          # Retrieve a single page of InsightsConversationsInstance records from the API.
+          # Request is executed immediately.
+          # @param [String] segment_id Unique Id of the segment for which conversation
+          #   details needs to be fetched
+          # @param [String] token The Token HTTP request header
+          # @param [String] page_token PageToken provided by the API
+          # @param [Integer] page_number Page Number, this value is simply for client state
+          # @param [Integer] page_size Number of records to return, defaults to 50
+          # @return [Page] Page of InsightsConversationsInstance
+          def page(segment_id: :unset, token: :unset, page_token: :unset, page_number: :unset, page_size: :unset)
+            params = Twilio::Values.of({
+                'SegmentId' => segment_id,
+                'PageToken' => page_token,
+                'Page' => page_number,
+                'PageSize' => page_size,
+            })
+            headers = Twilio::Values.of({'Token' => token, })
+
+            response = @version.page('GET', @uri, params: params, headers: headers)
+
+            InsightsConversationsPage.new(@version, response, @solution)
+          end
+
+          ##
+          # Retrieve a single page of InsightsConversationsInstance records from the API.
+          # Request is executed immediately.
+          # @param [String] target_url API-generated URL for the requested results page
+          # @return [Page] Page of InsightsConversationsInstance
+          def get_page(target_url)
+            response = @version.domain.request(
+                'GET',
+                target_url
+            )
+            InsightsConversationsPage.new(@version, response, @solution)
+          end
+
+          ##
+          # Provide a user friendly representation
+          def to_s
+            '#<Twilio.FlexApi.V1.InsightsConversationsList>'
+          end
+        end
+
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
+        class InsightsConversationsPage < Page
+          ##
+          # Initialize the InsightsConversationsPage
+          # @param [Version] version Version that contains the resource
+          # @param [Response] response Response from the API
+          # @param [Hash] solution Path solution for the resource
+          # @return [InsightsConversationsPage] InsightsConversationsPage
+          def initialize(version, response, solution)
+            super(version, response)
+
+            # Path Solution
+            @solution = solution
+          end
+
+          ##
+          # Build an instance of InsightsConversationsInstance
+          # @param [Hash] payload Payload response from the API
+          # @return [InsightsConversationsInstance] InsightsConversationsInstance
+          def get_instance(payload)
+            InsightsConversationsInstance.new(@version, payload, )
+          end
+
+          ##
+          # Provide a user friendly representation
+          def to_s
+            '<Twilio.FlexApi.V1.InsightsConversationsPage>'
+          end
+        end
+
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
+        class InsightsConversationsInstance < InstanceResource
+          ##
+          # Initialize the InsightsConversationsInstance
+          # @param [Version] version Version that contains the resource
+          # @param [Hash] payload payload that contains response from Twilio
+          # @return [InsightsConversationsInstance] InsightsConversationsInstance
+          def initialize(version, payload)
+            super(version)
+
+            # Marshaled Properties
+            @properties = {
+                'account_id' => payload['account_id'],
+                'conversation_id' => payload['conversation_id'],
+                'segment_count' => payload['segment_count'] == nil ? payload['segment_count'] : payload['segment_count'].to_i,
+                'segments' => payload['segments'],
+            }
+          end
+
+          ##
+          # @return [String] The account id
+          def account_id
+            @properties['account_id']
+          end
+
+          ##
+          # @return [String] Unique conversation Id
+          def conversation_id
+            @properties['conversation_id']
+          end
+
+          ##
+          # @return [String] The segment count
+          def segment_count
+            @properties['segment_count']
+          end
+
+          ##
+          # @return [Array[Hash]] The conversation segments
+          def segments
+            @properties['segments']
+          end
+
+          ##
+          # Provide a user friendly representation
+          def to_s
+            "<Twilio.FlexApi.V1.InsightsConversationsInstance>"
+          end
+
+          ##
+          # Provide a detailed, user friendly representation
+          def inspect
+            "<Twilio.FlexApi.V1.InsightsConversationsInstance>"
+          end
+        end
+      end
+    end
+  end
+end

data/lib/twilio-ruby/rest/flex_api/v1/insights_questionnaires_question.rb

@@ -29,18 +29,18 @@ module Twilio
           # Create the InsightsQuestionnairesQuestionInstance
           # @param [String] category_id The ID of the category
           # @param [String] question The question.
-          # @param [String] description The description for the question.
           # @param [String] answer_set_id The answer_set for the question.
           # @param [Boolean] allow_na The flag to enable for disable NA for answer.
+          # @param [String] description The description for the question.
           # @param [String] token The Token HTTP request header
           # @return [InsightsQuestionnairesQuestionInstance] Created InsightsQuestionnairesQuestionInstance
-          def create(category_id: nil, question: nil, description: nil, answer_set_id: nil, allow_na: nil, token: :unset)
+          def create(category_id: nil, question: nil, answer_set_id: nil, allow_na: nil, description: :unset, token: :unset)
             data = Twilio::Values.of({
                 'CategoryId' => category_id,
                 'Question' => question,
-                'Description' => description,
                 'AnswerSetId' => answer_set_id,
                 'AllowNa' => allow_na,
+                'Description' => description,
             })
             headers = Twilio::Values.of({'Token' => token, })
 
@@ -262,6 +262,7 @@ module Twilio
                 'answer_set_id' => payload['answer_set_id'],
                 'allow_na' => payload['allow_na'],
                 'usage' => payload['usage'] == nil ? payload['usage'] : payload['usage'].to_i,
+                'answer_set' => payload['answer_set'],
                 'url' => payload['url'],
             }
 
@@ -329,6 +330,12 @@ module Twilio
             @properties['usage']
           end
 
+          ##
+          # @return [Hash] Question's Answer set
+          def answer_set
+            @properties['answer_set']
+          end
+
           ##
           # @return [String] The url
           def url