twilio-ruby 5.46.1 → 5.77.0

data/lib/twilio-ruby/rest/flex_api/v1/assessments.rb

@@ -0,0 +1,397 @@
+##
+# This code was generated by
+# \ / _    _  _|   _  _
+#  | (_)\/(_)(_|\/| |(/_  v1.0.0
+#       /       /
+#
+# frozen_string_literal: true
+
+module Twilio
+  module REST
+    class FlexApi < Domain
+      class V1 < Version
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
+        class AssessmentsList < ListResource
+          ##
+          # Initialize the AssessmentsList
+          # @param [Version] version Version that contains the resource
+          # @return [AssessmentsList] AssessmentsList
+          def initialize(version)
+            super(version)
+
+            # Path Solution
+            @solution = {}
+            @uri = "/Insights/QM/Assessments"
+          end
+
+          ##
+          # Create the AssessmentsInstance
+          # @param [String] category_id The id of the category
+          # @param [String] category_name The name of the category
+          # @param [String] segment_id Segment Id of the conversation
+          # @param [String] user_name Name of the user assessing conversation
+          # @param [String] user_email Email of the user assessing conversation
+          # @param [String] agent_id The id of the Agent
+          # @param [String] offset The offset of the conversation.
+          # @param [String] metric_id The question Id selected for assessment
+          # @param [String] metric_name The question name of the assessment
+          # @param [String] answer_text The answer text selected by user
+          # @param [String] answer_id The id of the answer selected by user
+          # @param [String] questionnaire_id Questionnaire Id of the associated question
+          # @param [String] token The Token HTTP request header
+          # @return [AssessmentsInstance] Created AssessmentsInstance
+          def create(category_id: nil, category_name: nil, segment_id: nil, user_name: nil, user_email: nil, agent_id: nil, offset: nil, metric_id: nil, metric_name: nil, answer_text: nil, answer_id: nil, questionnaire_id: nil, token: :unset)
+            data = Twilio::Values.of({
+                'CategoryId' => category_id,
+                'CategoryName' => category_name,
+                'SegmentId' => segment_id,
+                'UserName' => user_name,
+                'UserEmail' => user_email,
+                'AgentId' => agent_id,
+                'Offset' => offset,
+                'MetricId' => metric_id,
+                'MetricName' => metric_name,
+                'AnswerText' => answer_text,
+                'AnswerId' => answer_id,
+                'QuestionnaireId' => questionnaire_id,
+            })
+            headers = Twilio::Values.of({'Token' => token, })
+
+            payload = @version.create('POST', @uri, data: data, headers: headers)
+
+            AssessmentsInstance.new(@version, payload, )
+          end
+
+          ##
+          # Lists AssessmentsInstance records from the API as a list.
+          # Unlike stream(), this operation is eager and will load `limit` records into
+          # memory before returning.
+          # @param [String] segment_id The id of the segment.
+          # @param [String] token The Token HTTP request header
+          # @param [Integer] limit Upper limit for the number of records to return. stream()
+          #    guarantees to never return more than limit.  Default is no limit
+          # @param [Integer] page_size Number of records to fetch per request, when
+          #    not set will use the default value of 50 records.  If no page_size is defined
+          #    but a limit is defined, stream() will attempt to read the limit with the most
+          #    efficient page size, i.e. min(limit, 1000)
+          # @return [Array] Array of up to limit results
+          def list(segment_id: :unset, token: :unset, limit: nil, page_size: nil)
+            self.stream(segment_id: segment_id, token: token, limit: limit, page_size: page_size).entries
+          end
+
+          ##
+          # Streams AssessmentsInstance records from the API as an Enumerable.
+          # This operation lazily loads records as efficiently as possible until the limit
+          # is reached.
+          # @param [String] segment_id The id of the segment.
+          # @param [String] token The Token HTTP request header
+          # @param [Integer] limit Upper limit for the number of records to return. stream()
+          #    guarantees to never return more than limit. Default is no limit.
+          # @param [Integer] page_size Number of records to fetch per request, when
+          #    not set will use the default value of 50 records. If no page_size is defined
+          #    but a limit is defined, stream() will attempt to read the limit with the most
+          #    efficient page size, i.e. min(limit, 1000)
+          # @return [Enumerable] Enumerable that will yield up to limit results
+          def stream(segment_id: :unset, token: :unset, limit: nil, page_size: nil)
+            limits = @version.read_limits(limit, page_size)
+
+            page = self.page(segment_id: segment_id, token: token, page_size: limits[:page_size], )
+
+            @version.stream(page, limit: limits[:limit], page_limit: limits[:page_limit])
+          end
+
+          ##
+          # When passed a block, yields AssessmentsInstance records from the API.
+          # This operation lazily loads records as efficiently as possible until the limit
+          # is reached.
+          def each
+            limits = @version.read_limits
+
+            page = self.page(page_size: limits[:page_size], )
+
+            @version.stream(page,
+                            limit: limits[:limit],
+                            page_limit: limits[:page_limit]).each {|x| yield x}
+          end
+
+          ##
+          # Retrieve a single page of AssessmentsInstance records from the API.
+          # Request is executed immediately.
+          # @param [String] segment_id The id of the segment.
+          # @param [String] token The Token HTTP request header
+          # @param [String] page_token PageToken provided by the API
+          # @param [Integer] page_number Page Number, this value is simply for client state
+          # @param [Integer] page_size Number of records to return, defaults to 50
+          # @return [Page] Page of AssessmentsInstance
+          def page(segment_id: :unset, token: :unset, page_token: :unset, page_number: :unset, page_size: :unset)
+            params = Twilio::Values.of({
+                'SegmentId' => segment_id,
+                'PageToken' => page_token,
+                'Page' => page_number,
+                'PageSize' => page_size,
+            })
+            headers = Twilio::Values.of({'Token' => token, })
+
+            response = @version.page('GET', @uri, params: params, headers: headers)
+
+            AssessmentsPage.new(@version, response, @solution)
+          end
+
+          ##
+          # Retrieve a single page of AssessmentsInstance records from the API.
+          # Request is executed immediately.
+          # @param [String] target_url API-generated URL for the requested results page
+          # @return [Page] Page of AssessmentsInstance
+          def get_page(target_url)
+            response = @version.domain.request(
+                'GET',
+                target_url
+            )
+            AssessmentsPage.new(@version, response, @solution)
+          end
+
+          ##
+          # Provide a user friendly representation
+          def to_s
+            '#<Twilio.FlexApi.V1.AssessmentsList>'
+          end
+        end
+
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
+        class AssessmentsPage < Page
+          ##
+          # Initialize the AssessmentsPage
+          # @param [Version] version Version that contains the resource
+          # @param [Response] response Response from the API
+          # @param [Hash] solution Path solution for the resource
+          # @return [AssessmentsPage] AssessmentsPage
+          def initialize(version, response, solution)
+            super(version, response)
+
+            # Path Solution
+            @solution = solution
+          end
+
+          ##
+          # Build an instance of AssessmentsInstance
+          # @param [Hash] payload Payload response from the API
+          # @return [AssessmentsInstance] AssessmentsInstance
+          def get_instance(payload)
+            AssessmentsInstance.new(@version, payload, )
+          end
+
+          ##
+          # Provide a user friendly representation
+          def to_s
+            '<Twilio.FlexApi.V1.AssessmentsPage>'
+          end
+        end
+
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
+        class AssessmentsContext < InstanceContext
+          ##
+          # Initialize the AssessmentsContext
+          # @param [Version] version Version that contains the resource
+          # @param [String] assessment_id The id of the assessment to be modified
+          # @return [AssessmentsContext] AssessmentsContext
+          def initialize(version, assessment_id)
+            super(version)
+
+            # Path Solution
+            @solution = {assessment_id: assessment_id, }
+            @uri = "/Insights/QM/Assessments/#{@solution[:assessment_id]}"
+          end
+
+          ##
+          # Update the AssessmentsInstance
+          # @param [String] offset The offset of the conversation
+          # @param [String] answer_text The answer text selected by user
+          # @param [String] answer_id The id of the answer selected by user
+          # @param [String] token The Token HTTP request header
+          # @return [AssessmentsInstance] Updated AssessmentsInstance
+          def update(offset: nil, answer_text: nil, answer_id: nil, token: :unset)
+            data = Twilio::Values.of({'Offset' => offset, 'AnswerText' => answer_text, 'AnswerId' => answer_id, })
+            headers = Twilio::Values.of({'Token' => token, })
+
+            payload = @version.update('POST', @uri, data: data, headers: headers)
+
+            AssessmentsInstance.new(@version, payload, assessment_id: @solution[:assessment_id], )
+          end
+
+          ##
+          # Provide a user friendly representation
+          def to_s
+            context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+            "#<Twilio.FlexApi.V1.AssessmentsContext #{context}>"
+          end
+
+          ##
+          # Provide a detailed, user friendly representation
+          def inspect
+            context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+            "#<Twilio.FlexApi.V1.AssessmentsContext #{context}>"
+          end
+        end
+
+        ##
+        # PLEASE NOTE that this class contains preview products that are subject to change. Use them with caution. If you currently do not have developer preview access, please contact help@twilio.com.
+        class AssessmentsInstance < InstanceResource
+          ##
+          # Initialize the AssessmentsInstance
+          # @param [Version] version Version that contains the resource
+          # @param [Hash] payload payload that contains response from Twilio
+          # @param [String] assessment_id The id of the assessment to be modified
+          # @return [AssessmentsInstance] AssessmentsInstance
+          def initialize(version, payload, assessment_id: nil)
+            super(version)
+
+            # Marshaled Properties
+            @properties = {
+                'account_sid' => payload['account_sid'],
+                'assessment_id' => payload['assessment_id'],
+                'offset' => payload['offset'] == nil ? payload['offset'] : payload['offset'].to_f,
+                'report' => payload['report'],
+                'weight' => payload['weight'] == nil ? payload['weight'] : payload['weight'].to_f,
+                'agent_id' => payload['agent_id'],
+                'segment_id' => payload['segment_id'],
+                'user_name' => payload['user_name'],
+                'user_email' => payload['user_email'],
+                'answer_text' => payload['answer_text'],
+                'answer_id' => payload['answer_id'],
+                'assessment' => payload['assessment'],
+                'timestamp' => payload['timestamp'] == nil ? payload['timestamp'] : payload['timestamp'].to_f,
+                'url' => payload['url'],
+            }
+
+            # Context
+            @instance_context = nil
+            @params = {'assessment_id' => assessment_id || @properties['assessment_id'], }
+          end
+
+          ##
+          # Generate an instance context for the instance, the context is capable of
+          # performing various actions.  All instance actions are proxied to the context
+          # @return [AssessmentsContext] AssessmentsContext for this AssessmentsInstance
+          def context
+            unless @instance_context
+              @instance_context = AssessmentsContext.new(@version, @params['assessment_id'], )
+            end
+            @instance_context
+          end
+
+          ##
+          # @return [String] Account Sid.
+          def account_sid
+            @properties['account_sid']
+          end
+
+          ##
+          # @return [String] Assessment id
+          def assessment_id
+            @properties['assessment_id']
+          end
+
+          ##
+          # @return [String] offset
+          def offset
+            @properties['offset']
+          end
+
+          ##
+          # @return [Boolean] Part of assessment report
+          def report
+            @properties['report']
+          end
+
+          ##
+          # @return [String] The weightage
+          def weight
+            @properties['weight']
+          end
+
+          ##
+          # @return [String] AgentID
+          def agent_id
+            @properties['agent_id']
+          end
+
+          ##
+          # @return [String] Segment Id
+          def segment_id
+            @properties['segment_id']
+          end
+
+          ##
+          # @return [String] The user name.
+          def user_name
+            @properties['user_name']
+          end
+
+          ##
+          # @return [String] The user email id.
+          def user_email
+            @properties['user_email']
+          end
+
+          ##
+          # @return [String] Answer text
+          def answer_text
+            @properties['answer_text']
+          end
+
+          ##
+          # @return [String] Answer Id
+          def answer_id
+            @properties['answer_id']
+          end
+
+          ##
+          # @return [Hash] Assessment Details
+          def assessment
+            @properties['assessment']
+          end
+
+          ##
+          # @return [String] The timestamp
+          def timestamp
+            @properties['timestamp']
+          end
+
+          ##
+          # @return [String] The url
+          def url
+            @properties['url']
+          end
+
+          ##
+          # Update the AssessmentsInstance
+          # @param [String] offset The offset of the conversation
+          # @param [String] answer_text The answer text selected by user
+          # @param [String] answer_id The id of the answer selected by user
+          # @param [String] token The Token HTTP request header
+          # @return [AssessmentsInstance] Updated AssessmentsInstance
+          def update(offset: nil, answer_text: nil, answer_id: nil, token: :unset)
+            context.update(offset: offset, answer_text: answer_text, answer_id: answer_id, token: token, )
+          end
+
+          ##
+          # Provide a user friendly representation
+          def to_s
+            values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
+            "<Twilio.FlexApi.V1.AssessmentsInstance #{values}>"
+          end
+
+          ##
+          # Provide a detailed, user friendly representation
+          def inspect
+            values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
+            "<Twilio.FlexApi.V1.AssessmentsInstance #{values}>"
+          end
+        end
+      end
+    end
+  end
+end

data/lib/twilio-ruby/rest/flex_api/v1/configuration.rb

@@ -164,7 +164,15 @@ module Twilio
                 'outbound_call_flows' => payload['outbound_call_flows'],
                 'serverless_service_sids' => payload['serverless_service_sids'],
                 'queue_stats_configuration' => payload['queue_stats_configuration'],
+                'notifications' => payload['notifications'],
+                'markdown' => payload['markdown'],
                 'url' => payload['url'],
+                'flex_insights_hr' => payload['flex_insights_hr'],
+                'flex_insights_drilldown' => payload['flex_insights_drilldown'],
+                'flex_url' => payload['flex_url'],
+                'channel_configs' => payload['channel_configs'],
+                'debugger_integration' => payload['debugger_integration'],
+                'flex_ui_status_report' => payload['flex_ui_status_report'],
             }
 
             # Context
@@ -399,12 +407,60 @@ module Twilio
             @properties['queue_stats_configuration']
           end
 
+          ##
+          # @return [Hash] Configurable parameters for Notifications
+          def notifications
+            @properties['notifications']
+          end
+
+          ##
+          # @return [Hash] Configurable parameters for Markdown
+          def markdown
+            @properties['markdown']
+          end
+
           ##
           # @return [String] The absolute URL of the Configuration resource
           def url
             @properties['url']
           end
 
+          ##
+          # @return [Hash] Object that controls workspace reporting
+          def flex_insights_hr
+            @properties['flex_insights_hr']
+          end
+
+          ##
+          # @return [Boolean] Setting to enable Flex UI redirection
+          def flex_insights_drilldown
+            @properties['flex_insights_drilldown']
+          end
+
+          ##
+          # @return [String] URL to redirect to in case drilldown is enabled.
+          def flex_url
+            @properties['flex_url']
+          end
+
+          ##
+          # @return [Array[Hash]] Flex Conversations channels' attachments configurations
+          def channel_configs
+            @properties['channel_configs']
+          end
+
+          ##
+          # @return [Hash] Configurable parameters for Debugger Integration
+          def debugger_integration
+            @properties['debugger_integration']
+          end
+
+          ##
+          # @return [Hash] Configurable parameters for Flex UI Status report
+          def flex_ui_status_report
+            @properties['flex_ui_status_report']
+          end
+
           ##
           # Fetch the ConfigurationInstance
           # @param [String] ui_version The Pinned UI version of the Configuration resource

data/lib/twilio-ruby/rest/flex_api/v1/flex_flow.rb

@@ -115,12 +115,19 @@ module Twilio
           # @param [String] friendly_name A descriptive string that you create to describe
           #   the Flex Flow resource.
           # @param [String] chat_service_sid The SID of the chat service.
-          # @param [flex_flow.ChannelType] channel_type The channel type. Can be: `web`,
-          #   `facebook`, `sms`, `whatsapp`, `line` or `custom`.
+          # @param [flex_flow.ChannelType] channel_type The channel type. One of `web`,
+          #   `facebook`, `sms`, `whatsapp`, `line` or `custom`. By default, Studio’s Send to
+          #   Flex widget passes it on to the Task attributes for Tasks created based on this
+          #   Flex Flow. The Task attributes will be used by the Flex UI to render the
+          #   respective Task as appropriate (applying channel-specific design and length
+          #   limits). If `channelType` is `facebook`, `whatsapp` or `line`, the Send to Flex
+          #   widget should set the Task Channel to Programmable Chat.
           # @param [String] contact_identity The channel contact's Identity.
           # @param [Boolean] enabled Whether the new Flex Flow is enabled.
-          # @param [flex_flow.IntegrationType] integration_type The integration type. Can
-          #   be: `studio`, `external`, or `task`.
+          # @param [flex_flow.IntegrationType] integration_type The software that will
+          #   handle inbound messages. {Integration
+          #   Type}[https://www.twilio.com/docs/flex/developer/messaging/manage-flows#integration-types]
+          #   can be: `studio`, `external`, or `task`.
           # @param [String] integration_flow_sid The SID of the Studio Flow. Required when
           #   `integrationType` is `studio`.
           # @param [String] integration_url The URL of the external webhook. Required when
@@ -129,9 +136,9 @@ module Twilio
           #   Required when `integrationType` is `task`.
           # @param [String] integration_workflow_sid The Workflow SID for a new Task.
           #   Required when `integrationType` is `task`.
-          # @param [String] integration_channel The Task Channel for the TaskRouter Task
-          #   that will be created. Applicable and required when integrationType is `task`.
-          #   Set to `sms` for SMS, and to `chat` otherwise. The default value is `default`
+          # @param [String] integration_channel The Task Channel SID (TCXXXX) or unique name
+          #   (e.g., `sms`) to use for the Task that will be created. Applicable and required
+          #   when `integrationType` is `task`. The default value is `default`.
           # @param [String] integration_timeout The Task timeout in seconds for a new Task.
           #   Default is 86,400 seconds (24 hours). Optional when `integrationType` is `task`,
           #   not applicable otherwise.
@@ -149,10 +156,10 @@ module Twilio
           # @param [Boolean] janitor_enabled When enabled, the Messaging Channel Janitor
           #   will remove active Proxy sessions if the associated Task is deleted outside of
           #   the Flex UI. Defaults to `false`.
-          # @param [String] integration_retry_count The number of times to retry the webhook
-          #   if the first attempt fails. Can be an integer between 0 and 3 (included),
-          #   default is 0. Optional when integrationType is `external`, not applicable
-          #   otherwise.
+          # @param [String] integration_retry_count The number of times to retry the Studio
+          #   Flow or webhook in case of failure. Takes integer values from 0 to 3 with the
+          #   default being 3. Optional when `integrationType` is `studio` or `external`, not
+          #   applicable otherwise.
           # @return [FlexFlowInstance] Created FlexFlowInstance
           def create(friendly_name: nil, chat_service_sid: nil, channel_type: nil, contact_identity: :unset, enabled: :unset, integration_type: :unset, integration_flow_sid: :unset, integration_url: :unset, integration_workspace_sid: :unset, integration_workflow_sid: :unset, integration_channel: :unset, integration_timeout: :unset, integration_priority: :unset, integration_creation_on_message: :unset, long_lived: :unset, janitor_enabled: :unset, integration_retry_count: :unset)
             data = Twilio::Values.of({
@@ -244,12 +251,19 @@ module Twilio
           # @param [String] friendly_name A descriptive string that you create to describe
           #   the Flex Flow resource.
           # @param [String] chat_service_sid The SID of the chat service.
-          # @param [flex_flow.ChannelType] channel_type The channel type. Can be: `web`,
-          #   `facebook`, `sms`, `whatsapp`, `line` or `custom`.
+          # @param [flex_flow.ChannelType] channel_type The channel type. One of `web`,
+          #   `facebook`, `sms`, `whatsapp`, `line` or `custom`. By default, Studio’s Send to
+          #   Flex widget passes it on to the Task attributes for Tasks created based on this
+          #   Flex Flow. The Task attributes will be used by the Flex UI to render the
+          #   respective Task as appropriate (applying channel-specific design and length
+          #   limits). If `channelType` is `facebook`, `whatsapp` or `line`, the Send to Flex
+          #   widget should set the Task Channel to Programmable Chat.
           # @param [String] contact_identity The channel contact's Identity.
           # @param [Boolean] enabled Whether the new Flex Flow is enabled.
-          # @param [flex_flow.IntegrationType] integration_type The integration type. Can
-          #   be: `studio`, `external`, or `task`.
+          # @param [flex_flow.IntegrationType] integration_type The software that will
+          #   handle inbound messages. {Integration
+          #   Type}[https://www.twilio.com/docs/flex/developer/messaging/manage-flows#integration-types]
+          #   can be: `studio`, `external`, or `task`.
           # @param [String] integration_flow_sid The SID of the Studio Flow. Required when
           #   `integrationType` is `studio`.
           # @param [String] integration_url The URL of the external webhook. Required when
@@ -258,9 +272,9 @@ module Twilio
           #   Required when `integrationType` is `task`.
           # @param [String] integration_workflow_sid The Workflow SID for a new Task.
           #   Required when `integrationType` is `task`.
-          # @param [String] integration_channel The Task Channel for the TaskRouter Task
-          #   that will be created. Applicable and required when integrationType is `task`.
-          #   Set to `sms` for SMS, and to `chat` otherwise. The default value is `default`
+          # @param [String] integration_channel The Task Channel SID (TCXXXX) or unique name
+          #   (e.g., `sms`) to use for the Task that will be created. Applicable and required
+          #   when `integrationType` is `task`. The default value is `default`.
           # @param [String] integration_timeout The Task timeout in seconds for a new Task.
           #   Default is 86,400 seconds (24 hours). Optional when `integrationType` is `task`,
           #   not applicable otherwise.
@@ -278,10 +292,10 @@ module Twilio
           # @param [Boolean] janitor_enabled When enabled, the Messaging Channel Janitor
           #   will remove active Proxy sessions if the associated Task is deleted outside of
           #   the Flex UI. Defaults to `false`.
-          # @param [String] integration_retry_count The number of times to retry the webhook
-          #   if the first attempt fails. Can be an integer between 0 and 3 (included),
-          #   default is 0. Optional when integrationType is `external`, not applicable
-          #   otherwise.
+          # @param [String] integration_retry_count The number of times to retry the Studio
+          #   Flow or webhook in case of failure. Takes integer values from 0 to 3 with the
+          #   default being 3. Optional when `integrationType` is `studio` or `external`, not
+          #   applicable otherwise.
           # @return [FlexFlowInstance] Updated FlexFlowInstance
           def update(friendly_name: :unset, chat_service_sid: :unset, channel_type: :unset, contact_identity: :unset, enabled: :unset, integration_type: :unset, integration_flow_sid: :unset, integration_url: :unset, integration_workspace_sid: :unset, integration_workflow_sid: :unset, integration_channel: :unset, integration_timeout: :unset, integration_priority: :unset, integration_creation_on_message: :unset, long_lived: :unset, janitor_enabled: :unset, integration_retry_count: :unset)
             data = Twilio::Values.of({
@@ -430,7 +444,7 @@ module Twilio
           end
 
           ##
-          # @return [flex_flow.IntegrationType] The integration type
+          # @return [flex_flow.IntegrationType] The software that will handle inbound messages.
           def integration_type
             @properties['integration_type']
           end
@@ -471,12 +485,19 @@ module Twilio
           # @param [String] friendly_name A descriptive string that you create to describe
           #   the Flex Flow resource.
           # @param [String] chat_service_sid The SID of the chat service.
-          # @param [flex_flow.ChannelType] channel_type The channel type. Can be: `web`,
-          #   `facebook`, `sms`, `whatsapp`, `line` or `custom`.
+          # @param [flex_flow.ChannelType] channel_type The channel type. One of `web`,
+          #   `facebook`, `sms`, `whatsapp`, `line` or `custom`. By default, Studio’s Send to
+          #   Flex widget passes it on to the Task attributes for Tasks created based on this
+          #   Flex Flow. The Task attributes will be used by the Flex UI to render the
+          #   respective Task as appropriate (applying channel-specific design and length
+          #   limits). If `channelType` is `facebook`, `whatsapp` or `line`, the Send to Flex
+          #   widget should set the Task Channel to Programmable Chat.
           # @param [String] contact_identity The channel contact's Identity.
           # @param [Boolean] enabled Whether the new Flex Flow is enabled.
-          # @param [flex_flow.IntegrationType] integration_type The integration type. Can
-          #   be: `studio`, `external`, or `task`.
+          # @param [flex_flow.IntegrationType] integration_type The software that will
+          #   handle inbound messages. {Integration
+          #   Type}[https://www.twilio.com/docs/flex/developer/messaging/manage-flows#integration-types]
+          #   can be: `studio`, `external`, or `task`.
           # @param [String] integration_flow_sid The SID of the Studio Flow. Required when
           #   `integrationType` is `studio`.
           # @param [String] integration_url The URL of the external webhook. Required when
@@ -485,9 +506,9 @@ module Twilio
           #   Required when `integrationType` is `task`.
           # @param [String] integration_workflow_sid The Workflow SID for a new Task.
           #   Required when `integrationType` is `task`.
-          # @param [String] integration_channel The Task Channel for the TaskRouter Task
-          #   that will be created. Applicable and required when integrationType is `task`.
-          #   Set to `sms` for SMS, and to `chat` otherwise. The default value is `default`
+          # @param [String] integration_channel The Task Channel SID (TCXXXX) or unique name
+          #   (e.g., `sms`) to use for the Task that will be created. Applicable and required
+          #   when `integrationType` is `task`. The default value is `default`.
           # @param [String] integration_timeout The Task timeout in seconds for a new Task.
           #   Default is 86,400 seconds (24 hours). Optional when `integrationType` is `task`,
           #   not applicable otherwise.
@@ -505,10 +526,10 @@ module Twilio
           # @param [Boolean] janitor_enabled When enabled, the Messaging Channel Janitor
           #   will remove active Proxy sessions if the associated Task is deleted outside of
           #   the Flex UI. Defaults to `false`.
-          # @param [String] integration_retry_count The number of times to retry the webhook
-          #   if the first attempt fails. Can be an integer between 0 and 3 (included),
-          #   default is 0. Optional when integrationType is `external`, not applicable
-          #   otherwise.
+          # @param [String] integration_retry_count The number of times to retry the Studio
+          #   Flow or webhook in case of failure. Takes integer values from 0 to 3 with the
+          #   default being 3. Optional when `integrationType` is `studio` or `external`, not
+          #   applicable otherwise.
           # @return [FlexFlowInstance] Updated FlexFlowInstance
           def update(friendly_name: :unset, chat_service_sid: :unset, channel_type: :unset, contact_identity: :unset, enabled: :unset, integration_type: :unset, integration_flow_sid: :unset, integration_url: :unset, integration_workspace_sid: :unset, integration_workflow_sid: :unset, integration_channel: :unset, integration_timeout: :unset, integration_priority: :unset, integration_creation_on_message: :unset, long_lived: :unset, janitor_enabled: :unset, integration_retry_count: :unset)
             context.update(