twilio-ruby 5.19.0 → 5.74.2

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb

@@ -3,7 +3,7 @@
 # \ / _    _  _|   _  _
 #  | (_)\/(_)(_|\/| |(/_  v1.0.0
 #       /       /
-# 
+#
 # frozen_string_literal: true
 
 module Twilio
@@ -15,7 +15,7 @@ module Twilio
             ##
             # Initialize the WorkspaceCumulativeStatisticsList
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace.
             # @return [WorkspaceCumulativeStatisticsList] WorkspaceCumulativeStatisticsList
             def initialize(version, workspace_sid: nil)
               super(version)
@@ -68,7 +68,7 @@ module Twilio
             ##
             # Initialize the WorkspaceCumulativeStatisticsContext
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace to fetch.
             # @return [WorkspaceCumulativeStatisticsContext] WorkspaceCumulativeStatisticsContext
             def initialize(version, workspace_sid)
               super(version)
@@ -79,24 +79,26 @@ module Twilio
             end
 
             ##
-            # Fetch a WorkspaceCumulativeStatisticsInstance
-            # @param [Time] end_date Filter cumulative statistics by an end date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-            #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-            #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-            # @param [Time] start_date Filter cumulative statistics by a start date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [String] task_channel Filter real-time and cumulative statistics by
-            #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-            #   TaskChannelSid.
-            # @param [String] split_by_wait_time A comma separated values for viewing splits
-            #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-            #   would show splits of tasks that were canceled or accepted before or after 5
-            #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-            #   tasks or tasks that failed to meet your SLA.
+            # Fetch the WorkspaceCumulativeStatisticsInstance
+            # @param [Time] end_date Only include usage that occurred on or before this date,
+            #   specified in GMT as an {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601]
+            #   date-time.
+            # @param [String] minutes Only calculate statistics since this many minutes in the
+            #   past. The default 15 minutes. This is helpful for displaying statistics for the
+            #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+            # @param [Time] start_date Only calculate statistics from this date and time and
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+            # @param [String] task_channel Only calculate cumulative statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
+            # @param [String] split_by_wait_time A comma separated list of values that
+            #   describes the thresholds, in seconds, to calculate statistics on. For each
+            #   threshold specified, the number of Tasks canceled and reservations accepted
+            #   above and below the specified thresholds in seconds are computed. For example,
+            #   `5,30` would show splits of Tasks that were canceled or accepted before and
+            #   after 5 seconds and before and after 30 seconds. This can be used to show short
+            #   abandoned Tasks or Tasks that failed to meet an SLA. TaskRouter will calculate
+            #   statistics on up to 10,000 Tasks for any given threshold.
             # @return [WorkspaceCumulativeStatisticsInstance] Fetched WorkspaceCumulativeStatisticsInstance
             def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
               params = Twilio::Values.of({
@@ -107,11 +109,7 @@ module Twilio
                   'SplitByWaitTime' => split_by_wait_time,
               })
 
-              payload = @version.fetch(
-                  'GET',
-                  @uri,
-                  params,
-              )
+              payload = @version.fetch('GET', @uri, params: params)
 
               WorkspaceCumulativeStatisticsInstance.new(
                   @version,
@@ -126,6 +124,13 @@ module Twilio
               context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
               "#<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsContext #{context}>"
             end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsContext #{context}>"
+            end
           end
 
           class WorkspaceCumulativeStatisticsInstance < InstanceResource
@@ -133,7 +138,7 @@ module Twilio
             # Initialize the WorkspaceCumulativeStatisticsInstance
             # @param [Version] version Version that contains the resource
             # @param [Hash] payload payload that contains response from Twilio
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace.
             # @return [WorkspaceCumulativeStatisticsInstance] WorkspaceCumulativeStatisticsInstance
             def initialize(version, payload, workspace_sid: nil)
               super(version)
@@ -141,24 +146,24 @@ module Twilio
               # Marshaled Properties
               @properties = {
                   'account_sid' => payload['account_sid'],
-                  'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
+                  'avg_task_acceptance_time' => payload['avg_task_acceptance_time'] == nil ? payload['avg_task_acceptance_time'] : payload['avg_task_acceptance_time'].to_i,
                   'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
                   'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
-                  'reservations_created' => payload['reservations_created'].to_i,
-                  'reservations_accepted' => payload['reservations_accepted'].to_i,
-                  'reservations_rejected' => payload['reservations_rejected'].to_i,
-                  'reservations_timed_out' => payload['reservations_timed_out'].to_i,
-                  'reservations_canceled' => payload['reservations_canceled'].to_i,
-                  'reservations_rescinded' => payload['reservations_rescinded'].to_i,
+                  'reservations_created' => payload['reservations_created'] == nil ? payload['reservations_created'] : payload['reservations_created'].to_i,
+                  'reservations_accepted' => payload['reservations_accepted'] == nil ? payload['reservations_accepted'] : payload['reservations_accepted'].to_i,
+                  'reservations_rejected' => payload['reservations_rejected'] == nil ? payload['reservations_rejected'] : payload['reservations_rejected'].to_i,
+                  'reservations_timed_out' => payload['reservations_timed_out'] == nil ? payload['reservations_timed_out'] : payload['reservations_timed_out'].to_i,
+                  'reservations_canceled' => payload['reservations_canceled'] == nil ? payload['reservations_canceled'] : payload['reservations_canceled'].to_i,
+                  'reservations_rescinded' => payload['reservations_rescinded'] == nil ? payload['reservations_rescinded'] : payload['reservations_rescinded'].to_i,
                   'split_by_wait_time' => payload['split_by_wait_time'],
                   'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
                   'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
-                  'tasks_canceled' => payload['tasks_canceled'].to_i,
-                  'tasks_completed' => payload['tasks_completed'].to_i,
-                  'tasks_created' => payload['tasks_created'].to_i,
-                  'tasks_deleted' => payload['tasks_deleted'].to_i,
-                  'tasks_moved' => payload['tasks_moved'].to_i,
-                  'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
+                  'tasks_canceled' => payload['tasks_canceled'] == nil ? payload['tasks_canceled'] : payload['tasks_canceled'].to_i,
+                  'tasks_completed' => payload['tasks_completed'] == nil ? payload['tasks_completed'] : payload['tasks_completed'].to_i,
+                  'tasks_created' => payload['tasks_created'] == nil ? payload['tasks_created'] : payload['tasks_created'].to_i,
+                  'tasks_deleted' => payload['tasks_deleted'] == nil ? payload['tasks_deleted'] : payload['tasks_deleted'].to_i,
+                  'tasks_moved' => payload['tasks_moved'] == nil ? payload['tasks_moved'] : payload['tasks_moved'].to_i,
+                  'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'] == nil ? payload['tasks_timed_out_in_workflow'] : payload['tasks_timed_out_in_workflow'].to_i,
                   'workspace_sid' => payload['workspace_sid'],
                   'url' => payload['url'],
               }
@@ -180,25 +185,25 @@ module Twilio
             end
 
             ##
-            # @return [String] The account_sid
+            # @return [String] The SID of the Account that created the resource
             def account_sid
               @properties['account_sid']
             end
 
             ##
-            # @return [String] The average time from Task creation to acceptance
+            # @return [String] The average time in seconds between Task creation and acceptance
             def avg_task_acceptance_time
               @properties['avg_task_acceptance_time']
             end
 
             ##
-            # @return [Time] The start_time
+            # @return [Time] The beginning of the interval during which these statistics were calculated
             def start_time
               @properties['start_time']
             end
 
             ##
-            # @return [Time] The end_time
+            # @return [Time] The end of the interval during which these statistics were calculated
             def end_time
               @properties['end_time']
             end
@@ -240,19 +245,19 @@ module Twilio
             end
 
             ##
-            # @return [Hash] The splits of the tasks canceled and accepted based on the provided SplitByWaitTime parameter.
+            # @return [Hash] A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds
             def split_by_wait_time
               @properties['split_by_wait_time']
             end
 
             ##
-            # @return [Hash] The wait duration stats for tasks that were accepted.
+            # @return [Hash] The wait duration statistics for Tasks that were accepted
             def wait_duration_until_accepted
               @properties['wait_duration_until_accepted']
             end
 
             ##
-            # @return [Hash] The wait duration stats for tasks that were canceled.
+            # @return [Hash] The wait duration statistics for Tasks that were canceled
             def wait_duration_until_canceled
               @properties['wait_duration_until_canceled']
             end
@@ -294,36 +299,38 @@ module Twilio
             end
 
             ##
-            # @return [String] The workspace_sid
+            # @return [String] The SID of the Workspace
             def workspace_sid
               @properties['workspace_sid']
             end
 
             ##
-            # @return [String] The url
+            # @return [String] The absolute URL of the Workspace statistics resource
             def url
               @properties['url']
             end
 
             ##
-            # Fetch a WorkspaceCumulativeStatisticsInstance
-            # @param [Time] end_date Filter cumulative statistics by an end date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-            #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-            #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-            # @param [Time] start_date Filter cumulative statistics by a start date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [String] task_channel Filter real-time and cumulative statistics by
-            #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-            #   TaskChannelSid.
-            # @param [String] split_by_wait_time A comma separated values for viewing splits
-            #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-            #   would show splits of tasks that were canceled or accepted before or after 5
-            #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-            #   tasks or tasks that failed to meet your SLA.
+            # Fetch the WorkspaceCumulativeStatisticsInstance
+            # @param [Time] end_date Only include usage that occurred on or before this date,
+            #   specified in GMT as an {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601]
+            #   date-time.
+            # @param [String] minutes Only calculate statistics since this many minutes in the
+            #   past. The default 15 minutes. This is helpful for displaying statistics for the
+            #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+            # @param [Time] start_date Only calculate statistics from this date and time and
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+            # @param [String] task_channel Only calculate cumulative statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
+            # @param [String] split_by_wait_time A comma separated list of values that
+            #   describes the thresholds, in seconds, to calculate statistics on. For each
+            #   threshold specified, the number of Tasks canceled and reservations accepted
+            #   above and below the specified thresholds in seconds are computed. For example,
+            #   `5,30` would show splits of Tasks that were canceled or accepted before and
+            #   after 5 seconds and before and after 30 seconds. This can be used to show short
+            #   abandoned Tasks or Tasks that failed to meet an SLA. TaskRouter will calculate
+            #   statistics on up to 10,000 Tasks for any given threshold.
             # @return [WorkspaceCumulativeStatisticsInstance] Fetched WorkspaceCumulativeStatisticsInstance
             def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
               context.fetch(

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_real_time_statistics.rb

@@ -3,7 +3,7 @@
 # \ / _    _  _|   _  _
 #  | (_)\/(_)(_|\/| |(/_  v1.0.0
 #       /       /
-# 
+#
 # frozen_string_literal: true
 
 module Twilio
@@ -15,7 +15,7 @@ module Twilio
             ##
             # Initialize the WorkspaceRealTimeStatisticsList
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace.
             # @return [WorkspaceRealTimeStatisticsList] WorkspaceRealTimeStatisticsList
             def initialize(version, workspace_sid: nil)
               super(version)
@@ -64,7 +64,7 @@ module Twilio
             ##
             # Initialize the WorkspaceRealTimeStatisticsContext
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace to fetch.
             # @return [WorkspaceRealTimeStatisticsContext] WorkspaceRealTimeStatisticsContext
             def initialize(version, workspace_sid)
               super(version)
@@ -75,19 +75,15 @@ module Twilio
             end
 
             ##
-            # Fetch a WorkspaceRealTimeStatisticsInstance
-            # @param [String] task_channel Filter real-time and cumulative statistics by
-            #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-            #   TaskChannelSid.
+            # Fetch the WorkspaceRealTimeStatisticsInstance
+            # @param [String] task_channel Only calculate real-time statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
             # @return [WorkspaceRealTimeStatisticsInstance] Fetched WorkspaceRealTimeStatisticsInstance
             def fetch(task_channel: :unset)
               params = Twilio::Values.of({'TaskChannel' => task_channel, })
 
-              payload = @version.fetch(
-                  'GET',
-                  @uri,
-                  params,
-              )
+              payload = @version.fetch('GET', @uri, params: params)
 
               WorkspaceRealTimeStatisticsInstance.new(@version, payload, workspace_sid: @solution[:workspace_sid], )
             end
@@ -98,6 +94,13 @@ module Twilio
               context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
               "#<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsContext #{context}>"
             end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsContext #{context}>"
+            end
           end
 
           class WorkspaceRealTimeStatisticsInstance < InstanceResource
@@ -105,7 +108,7 @@ module Twilio
             # Initialize the WorkspaceRealTimeStatisticsInstance
             # @param [Version] version Version that contains the resource
             # @param [Hash] payload payload that contains response from Twilio
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace.
             # @return [WorkspaceRealTimeStatisticsInstance] WorkspaceRealTimeStatisticsInstance
             def initialize(version, payload, workspace_sid: nil)
               super(version)
@@ -114,11 +117,12 @@ module Twilio
               @properties = {
                   'account_sid' => payload['account_sid'],
                   'activity_statistics' => payload['activity_statistics'],
-                  'longest_task_waiting_age' => payload['longest_task_waiting_age'].to_i,
+                  'longest_task_waiting_age' => payload['longest_task_waiting_age'] == nil ? payload['longest_task_waiting_age'] : payload['longest_task_waiting_age'].to_i,
+                  'longest_task_waiting_sid' => payload['longest_task_waiting_sid'],
                   'tasks_by_priority' => payload['tasks_by_priority'],
                   'tasks_by_status' => payload['tasks_by_status'],
-                  'total_tasks' => payload['total_tasks'].to_i,
-                  'total_workers' => payload['total_workers'].to_i,
+                  'total_tasks' => payload['total_tasks'] == nil ? payload['total_tasks'] : payload['total_tasks'].to_i,
+                  'total_workers' => payload['total_workers'] == nil ? payload['total_workers'] : payload['total_workers'].to_i,
                   'workspace_sid' => payload['workspace_sid'],
                   'url' => payload['url'],
               }
@@ -140,13 +144,13 @@ module Twilio
             end
 
             ##
-            # @return [String] The account_sid
+            # @return [String] The SID of the Account that created the resource
             def account_sid
               @properties['account_sid']
             end
 
             ##
-            # @return [Hash] A breakdown of Workers by Activity
+            # @return [Array[Hash]] The number of current Workers by Activity
             def activity_statistics
               @properties['activity_statistics']
             end
@@ -158,13 +162,19 @@ module Twilio
             end
 
             ##
-            # @return [Hash] The tasks_by_priority
+            # @return [String] The SID of the longest waiting Task
+            def longest_task_waiting_sid
+              @properties['longest_task_waiting_sid']
+            end
+
+            ##
+            # @return [Hash] The number of Tasks by priority
             def tasks_by_priority
               @properties['tasks_by_priority']
             end
 
             ##
-            # @return [Hash] The Tasks broken down by status
+            # @return [Hash] The number of Tasks by their current status
             def tasks_by_status
               @properties['tasks_by_status']
             end
@@ -176,28 +186,28 @@ module Twilio
             end
 
             ##
-            # @return [String] The total number of Workers in the workspace
+            # @return [String] The total number of Workers in the Workspace
             def total_workers
               @properties['total_workers']
             end
 
             ##
-            # @return [String] The workspace_sid
+            # @return [String] The SID of the Workspace
             def workspace_sid
               @properties['workspace_sid']
             end
 
             ##
-            # @return [String] The url
+            # @return [String] The absolute URL of the Workspace statistics resource
             def url
               @properties['url']
             end
 
             ##
-            # Fetch a WorkspaceRealTimeStatisticsInstance
-            # @param [String] task_channel Filter real-time and cumulative statistics by
-            #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-            #   TaskChannelSid.
+            # Fetch the WorkspaceRealTimeStatisticsInstance
+            # @param [String] task_channel Only calculate real-time statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
             # @return [WorkspaceRealTimeStatisticsInstance] Fetched WorkspaceRealTimeStatisticsInstance
             def fetch(task_channel: :unset)
               context.fetch(task_channel: task_channel, )

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb

@@ -3,7 +3,7 @@
 # \ / _    _  _|   _  _
 #  | (_)\/(_)(_|\/| |(/_  v1.0.0
 #       /       /
-# 
+#
 # frozen_string_literal: true
 
 module Twilio
@@ -15,7 +15,7 @@ module Twilio
             ##
             # Initialize the WorkspaceStatisticsList
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace.
             # @return [WorkspaceStatisticsList] WorkspaceStatisticsList
             def initialize(version, workspace_sid: nil)
               super(version)
@@ -64,7 +64,7 @@ module Twilio
             ##
             # Initialize the WorkspaceStatisticsContext
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace to fetch.
             # @return [WorkspaceStatisticsContext] WorkspaceStatisticsContext
             def initialize(version, workspace_sid)
               super(version)
@@ -75,24 +75,25 @@ module Twilio
             end
 
             ##
-            # Fetch a WorkspaceStatisticsInstance
-            # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-            #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-            #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-            # @param [Time] start_date Filter cumulative statistics by a start date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [Time] end_date Filter cumulative statistics by an end date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [String] task_channel Filter real-time and cumulative statistics by
-            #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-            #   TaskChannelSid.
-            # @param [String] split_by_wait_time A comma separated values for viewing splits
-            #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-            #   would show splits of tasks that were canceled or accepted before or after 5
-            #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-            #   tasks or tasks that failed to meet your SLA.
+            # Fetch the WorkspaceStatisticsInstance
+            # @param [String] minutes Only calculate statistics since this many minutes in the
+            #   past. The default 15 minutes. This is helpful for displaying statistics for the
+            #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+            # @param [Time] start_date Only calculate statistics from this date and time and
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+            # @param [Time] end_date Only calculate statistics from this date and time and
+            #   earlier, specified in GMT as an {ISO
+            #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
+            # @param [String] task_channel Only calculate statistics on this TaskChannel. Can
+            #   be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or
+            #   `default`.
+            # @param [String] split_by_wait_time A comma separated list of values that
+            #   describes the thresholds, in seconds, to calculate statistics on. For each
+            #   threshold specified, the number of Tasks canceled and reservations accepted
+            #   above and below the specified thresholds in seconds are computed. For example,
+            #   `5,30` would show splits of Tasks that were canceled or accepted before and
+            #   after 5 seconds and before and after 30 seconds. This can be used to show short
+            #   abandoned Tasks or Tasks that failed to meet an SLA.
             # @return [WorkspaceStatisticsInstance] Fetched WorkspaceStatisticsInstance
             def fetch(minutes: :unset, start_date: :unset, end_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
               params = Twilio::Values.of({
@@ -103,11 +104,7 @@ module Twilio
                   'SplitByWaitTime' => split_by_wait_time,
               })
 
-              payload = @version.fetch(
-                  'GET',
-                  @uri,
-                  params,
-              )
+              payload = @version.fetch('GET', @uri, params: params)
 
               WorkspaceStatisticsInstance.new(@version, payload, workspace_sid: @solution[:workspace_sid], )
             end
@@ -118,6 +115,13 @@ module Twilio
               context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
               "#<Twilio.Taskrouter.V1.WorkspaceStatisticsContext #{context}>"
             end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkspaceStatisticsContext #{context}>"
+            end
           end
 
           class WorkspaceStatisticsInstance < InstanceResource
@@ -125,7 +129,7 @@ module Twilio
             # Initialize the WorkspaceStatisticsInstance
             # @param [Version] version Version that contains the resource
             # @param [Hash] payload payload that contains response from Twilio
-            # @param [String] workspace_sid The workspace_sid
+            # @param [String] workspace_sid The SID of the Workspace.
             # @return [WorkspaceStatisticsInstance] WorkspaceStatisticsInstance
             def initialize(version, payload, workspace_sid: nil)
               super(version)
@@ -156,54 +160,55 @@ module Twilio
             end
 
             ##
-            # @return [Hash] The realtime
+            # @return [Hash] n object that contains the real-time statistics for the Workspace
             def realtime
               @properties['realtime']
             end
 
             ##
-            # @return [Hash] The cumulative
+            # @return [Hash] An object that contains the cumulative statistics for the Workspace
             def cumulative
               @properties['cumulative']
             end
 
             ##
-            # @return [String] The account_sid
+            # @return [String] The SID of the Account that created the resource
             def account_sid
               @properties['account_sid']
             end
 
             ##
-            # @return [String] The workspace_sid
+            # @return [String] The SID of the Workspace
             def workspace_sid
               @properties['workspace_sid']
             end
 
             ##
-            # @return [String] The url
+            # @return [String] The absolute URL of the Workspace statistics resource
             def url
               @properties['url']
             end
 
             ##
-            # Fetch a WorkspaceStatisticsInstance
-            # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-            #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-            #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-            # @param [Time] start_date Filter cumulative statistics by a start date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [Time] end_date Filter cumulative statistics by an end date. This is
-            #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-            #   Timestamp
-            # @param [String] task_channel Filter real-time and cumulative statistics by
-            #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-            #   TaskChannelSid.
-            # @param [String] split_by_wait_time A comma separated values for viewing splits
-            #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-            #   would show splits of tasks that were canceled or accepted before or after 5
-            #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-            #   tasks or tasks that failed to meet your SLA.
+            # Fetch the WorkspaceStatisticsInstance
+            # @param [String] minutes Only calculate statistics since this many minutes in the
+            #   past. The default 15 minutes. This is helpful for displaying statistics for the
+            #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+            # @param [Time] start_date Only calculate statistics from this date and time and
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+            # @param [Time] end_date Only calculate statistics from this date and time and
+            #   earlier, specified in GMT as an {ISO
+            #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
+            # @param [String] task_channel Only calculate statistics on this TaskChannel. Can
+            #   be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or
+            #   `default`.
+            # @param [String] split_by_wait_time A comma separated list of values that
+            #   describes the thresholds, in seconds, to calculate statistics on. For each
+            #   threshold specified, the number of Tasks canceled and reservations accepted
+            #   above and below the specified thresholds in seconds are computed. For example,
+            #   `5,30` would show splits of Tasks that were canceled or accepted before and
+            #   after 5 seconds and before and after 30 seconds. This can be used to show short
+            #   abandoned Tasks or Tasks that failed to meet an SLA.
             # @return [WorkspaceStatisticsInstance] Fetched WorkspaceStatisticsInstance
             def fetch(minutes: :unset, start_date: :unset, end_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
               context.fetch(