twilio-ruby 4.13.0 → 5.0.0.alpha1

data/docs/usage/recordings.rst

@@ -1,98 +0,0 @@
-.. module:: twilio.rest.resources
-
-================
-Recordings
-================
-
-For more information, see the
-`Recordings REST Resource <http://www.twilio.com/docs/api/rest/recording>`_
-documentation.
-
-
-Audio Formats
------------------
-
-Each :class:`Recording` has a few special methods. To get the url
-for the wav format of this recording, use :meth:`Recording.wav`. For the
-mp3 format, use :meth:`Recording.mp3`. To make requests for either of
-these formats use the same method with a '!' appended. These methods
-both take a block to be executed as soon as the response returns.
-
-
-Listing Your Recordings
-----------------------------
-
-The following code will print out the :attr:`duration`
-for each :class:`Recording`.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-
-    @client.recordings.list().each do |recording|
-      puts recording.duration
-    end
-
-You can filter recordings by CallSid by passing the Sid as :attr:`call`.
-Filter recordings using :attr:`DateCreated<` and :attr:`DateCreated>` dates.
-
-The following will only show recordings made before January 1, 2011.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-    @client.recordings.list('DateCreated<' => '2011-01-01').each do |recording|
-      puts recording.duration
-    end
-
-Deleting Recordings
----------------------
-
-The :class:`Recordings` resource allows you to delete unnecessary recordings.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-    @client.recordings.get("RC123").delete()
-
-
-Accessing Related Transcptions
--------------------------------
-
-The :class:`Recordings` allows you to retrieve associated transcriptions.
-The following prints out the text for each of the transcriptions associated
-with this recording.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-    @recording = @client.recordings.get("RC123")
-
-    @recording.transcriptions.list().each do |transcription|
-      puts transcription.transcription_text
-    end
-

data/docs/usage/sip.rst

@@ -1,104 +0,0 @@
-=============
-Sip In
-=============
-
-Getting started with Sip In
-===========================
-
-If you're unfamiliar with SIP, please see the `SIP API Documentation
-<https://www.twilio.com/docs/api/rest/sip>`_ on our website. If you want
-to make a regular phone call, take a look at :doc:`phone-calls`.
-
-Creating a Sip Domain
-=====================
-
-The :class:`Domains` resource allows you to create a new domain. To
-create a new domain, you'll need to choose a unique domain that lives
-under sip.twilio.com.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-
-    @domain = @client.sip.domains.create(
-      friendly_name: "The Office Domain",
-      voice_url: "http://example.com/voice"
-      domain_name: "dunder-mifflin-scranton.sip.twilio.com"
-    )
-    puts @domain.sid
-
-Creating a new IpAccessControlList
-==================================
-
-To control access to your new domain, you'll need to explicitly grant access
-to individual ip addresses. To do this, you'll first need to create an
-:class:`IpAccessControlList` to hold the ip addresses you wish to allow.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-
-    @ip_acl = @client.sip.ip_access_control_lists.create(
-      friendly_name: "The Office IpAccessControlList"
-    )
-    puts @ip_acl.sid
-
-Adding a new IpAddress
-=========================
-
-Now it's time to add an :class:`IpAddress` to your new :class:`IpAccessControlList`.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-
-    @ip_address = @client.sip.ip_access_control_lists.get(
-      "AL456",  # IpAccessControlList sid
-    ).ip_addresses.create(
-      friendly_name: "Dwights's Computer",
-      ip_address: "192.168.1.42"
-    )
-    puts @ip_address.sid
-
-Adding an IpAccessControlList to a Domain
-===========================================
-
-Once you've created a :class:`Domain` and an :class:`IpAccessControlList` you need to
-associate them. To do this, create an :class:`IpAccessControlListMapping`.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    account_sid = "ACXXXXXXXXXXXXXXXXX"
-    auth_token = "YYYYYYYYYYYYYYYYYY"
-
-    @client = Twilio::REST::Client.new account_sid, auth_token
-
-    @ip_acl_mapping = @client.sip.domains.get(
-      "SD456",  # SIP Domain sid
-    ).ip_access_control_list_mappings.create(
-      ip_access_control_list_sid: "AL789"
-    )
-
-    puts @ip_acl_mapping.sid
-

data/docs/usage/taskrouter-tokens.rst

@@ -1,98 +0,0 @@
-.. module:: twilio.task_router
-
-============================
-TaskRouter Capability Tokens
-============================
-
-
-TaskRouter's Worker.js library lets you add `TaskRouter
-<https://www.twilio.com/docs/taskrouter>`_ Worker Activity controls
-and event notifications to your web applications. Worker.js uses a Websocket
-connection to TaskRouter to receive realtime notifications of Worker
-Reservations and Task details, and provides a simple API for modifying a
-Worker's current Activity.
-
-TaskRouter uses Twilio capability tokens to delegate scoped access to
-TaskRouter resources to your JavaScript application. Twilio capability tokens
-conform to the JSON Web Token (commonly referred to as a JWT and pronounced
-"jot") standard, which allow for limited-time use of credentials by a third
-party. Your web server needs to generate a Twilio capability token and provide
-it to your JavaScript application in order to register a TaskRouter worker.
-
-:class:`Capability` is responsible for the creation of these
-capability tokens. You'll need your Twilio AccountSid and AuthToken,
-the Sid of the Workspace you want to authorize access to, and the Sid
-of the Worker you're granting authorization for.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # Get these values from https://twilio.com/user/account
-    account_sid = "AC123"
-    auth_token = "secret"
-
-    # Create a Workspace and Worker in the TaskRouter account portal
-    # or through the TaskRouter API
-    worker_sid = "WK789"
-    worker_sid = "WK789"
-
-    @capability = Twilio::TaskRouter::Capability.new account_sid, auth_token, workspace_sid, worker_sid
-
-
-By default, the Capability object will allow the Worker.js process to
-read from and write to the websockets used to communicate events, and also
-to fetch the list of available activities in the workspace.
-
-There are three additional permissions you can grant using the Capability
-token, and in most cases you'll want to allow all of them for your application:
-
-
-Attribute Fetch
-===============
-
-This authorizes requests to retrieve the registered Worker's attributes from
-the TaskRouter API.
-
-.. code-block:: ruby
-
-    @capability.allow_worker_fetch_attributes
-
-
-Worker Activity Update
-======================
-
-This authorizes updates to the registered Worker's current Activity.
-
-.. code-block:: ruby
-
-    @capability.allow_worker_activity_updates
-
-
-Task Reservation Update
-=======================
-
-This authorizes updates to a Task's reservation status.
-
-.. code-block:: ruby
-
-    @capability.allow_task_reservation_updates
-
-
-Generate a Token
-================
-
-.. code-block:: ruby
-
-    token = @capability.generate_token
-
-By default, this token will expire in one hour. If you'd like to change the
-token expiration, :meth:`generate_token` takes an optional :attr:`ttl`
-argument.
-
-.. code-block:: ruby
-
-    token = @capability.generate_token(600)
-
-This token will now expire in 10 minutes. If you haven't guessed already,
-:attr:`ttl` is expressed in seconds.

data/docs/usage/taskrouter.rst

@@ -1,440 +0,0 @@
-.. module:: twilio.rest.resources.task_router
-
-==========
-TaskRouter
-==========
-
-Twilio TaskRouter is a system for distributing tasks such as phone calls,
-leads, support tickets, and other work items to the people and processes that
-can best handle them.
-
-For more information, see the `TaskRouter documentation
-<https://www.twilio.com/docs/taskrouter>_`.
-
-Note: Passed in Form/Query Parameters are based on their json equivalent attribute.
-
-Workspaces
---------------------
-
-A Workspace is a container for your Tasks, Workers, TaskQueues, Workflows and
-Activities. Each of these items exists within a single Workspace and will not
-be shared across Workspaces.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-    # You can create a workspace through the portal, or put a fake value
-    # here to create your first workspace with the Ruby library
-    WORKSPACE_SID = "WSZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # creating a workspace
-    @workspace = @client.workspaces.create(
-        friendly_name: "Customer Support",
-        template: "FIFO",  # Sets up default activities and a FIFO TaskQueue
-    )
-    puts @workspace.sid
-
-    # fetching a workspace
-    @workspace = @client.workspace
-    puts @workspace.sid
-    puts @workspace.friendly_name
-
-    # fetching a list of workspaces
-    @client.workspaces.list.each do |workspace|
-      puts workspace.friendly_name
-    end
-
-    # updating a workspace
-    @client.workspace.update(friendly_name: 'MyWorkspace2')
-
-    # deleting a workspace
-    @client.workspace.delete
-
-
-Workflows
----------
-
-Workflows control how tasks will be prioritized and routed into TaskQueues, and
-how Tasks should escalate in priority or move across queues over time.
-Workflows are described in a simple JSON format and can be modified through the
-REST API or through the account portal.
-
-Creating a Workflow
---------------------
-
-The following code will create a new :class:`Workflow` resource and print its
-unique ID:
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    # Some JSON to configure the Workflow. See the documentation at
-    # http://www.twilio.com/docs/taskrouter for more details.
-    CONFIG = <<-EOS
-    {
-       "task_routing":{
-          "filters":[
-             {
-                "friendly_name":"Gold Tickets",
-                "expression":"customer_value == 'Gold' AND type == 'ticket'",
-                "targets":[
-                   {
-                      "queue":"YourGoldTicketQueueSid",
-                      "priority":"2"
-                   }
-                ]
-             }
-          ],
-          "default_filter":{
-             "queue":"YourDefaultQueueSid"
-          }
-       }
-    }
-    EOS
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    @workflow = @client.workspace.workflows.create(
-        friendly_name: "Incoming Call Flow",
-        assignment_callback_url: "https://example.com/callback",
-        fallback_assignment_callback_url: "https://example.com/callback2",
-        configuration: CONFIG
-    )
-    puts @workflow.sid
-
-You can also utilize our Workflow Builder to make this process a bit easier utilizing objects:
-
-.. code-block:: ruby
-
-    require twilio-ruby
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    gold_ticket_queue_sid = 'YourGoldTicketQueueSid'
-    default_queue_sid = 'YourDefaultQueueSid'
-
-    gold_ticket_targets = [Twilio::TaskRouter::WorkflowRuleTarget.new(gold_ticket_queue_sid)]
-    gold_ticket_rule = Twilio::TaskRouter::WorkflowRule.new 'customer_value == "Gold" AND type == "ticket"', gold_ticket_targets, 'Gold Tickets'
-
-    @rules = [gold_ticket_rule]
-    @default_target = Twilio::TaskRouter::WorkflowRuleTarget.new default_queue_sid
-
-    @config = Twilio::TaskRouter::WorkflowConfiguration.new @rules, @default_target
-    puts @config.to_json
-
-    @workflow = @client.workspace.workflows.create(configuration: @config.to_json, friendly_name: 'Incoming Call Flow', assignment_callback_url: 'https://example.com/callback', fallback_assignment_callback_url: 'https://example.com/callback2')
-    puts @workflow.sid
-
-Fetching, Updating, Deleting Workflows
---------------------
-
-.. code-block:: ruby
-
-    require twilio-ruby
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-    WORKFLOW_SID = "WFZZZZZZZZZZZZZZZ"
-
-    # fetching a workflow
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-    @workflow = @client.workspace.workflows.get(WORKFLOW_SID)
-    puts @workflow.sid
-    puts @workflow.friendly_name
-
-    # fetching a list of workflows
-    @client.workspace.workflows.list.each do |workflow|
-      puts workflow.friendly_name
-    end
-
-    # updating a workflow
-    @workflow.update(friendly_name: 'NewWorkflowName')
-
-    # deleting a workflow
-    @workflow.delete
-
-Activities
-----------
-
-Activities describe the current status of your Workers, which determines
-whether they are eligible to receive task assignments. Workers are always set
-to a single Activity.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # creating an activity
-    @activity = @client.workspace.activities.create(
-        friendly_name: "Coffee Break",
-        available: false  # Whether workers are available to handle tasks during this activity
-    )
-    puts @activity.sid
-
-    # fetching a list of activities
-    @client.workspace.activities.list.each do |activity|
-      puts activity.friendly_name
-    end
-
-    # fetching an activity
-    ACTIVITY_SID = "WAZZZZZZZZZZZZZZZZZ"
-    @activity = @client.workspace.activities.get(ACTIVITY_SID)
-
-    # updating an activity
-    @activity.update(friendly_name: 'NewFriendlyName')
-
-    # deleting an activity
-    @activity.delete
-
-Workers
--------
-
-Workers represent an entity that is able to perform tasks, such as an agent
-working in a call center, or a salesperson handling leads.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # creating a worker
-    @worker = @client.workspace.workers.create(
-        friendly_name:"Jamie",
-        attributes:'{"phone": "+14155551234", "languages": ["EN", "ES"]}'
-    )
-    puts @worker.sid
-
-    # fetching a list of workers
-    @client.workspace.workers.list.each do |worker|
-      puts worker.friendly_name
-    end
-
-    # fetching a list of workers based on activity
-    @client.workspace.workers.list(activity_name: 'Offline').each do |worker|
-      puts worker.friendly_name + ' is offline'
-    end
-
-    # fetching an worker
-    WORKER_SID = "WKZZZZZZZZZZZZZZZZZ"
-    @worker = @client.workspace.workers.get(WORKER_SID)
-
-    # updating an worker
-    @worker.update(friendly_name: 'NewFriendlyName')
-
-    # deleting an worker
-    @worker.delete
-
-
-TaskQueues
-----------
-
-TaskQueues are the resource you use to categorize Tasks and describe which
-Workers are eligible to handle those Tasks. As your Workflows process Tasks,
-those Tasks will pass through one or more TaskQueues until the Task is assigned
-and accepted by an eligible Worker.
-
-.. code-block:: ruby
-
-    require 'twilio-ruby'
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # creating a task_queue
-    @taskqueue = @client.workspace.task_queues.create(
-        friendly_name: "Sales",
-        # The Activity to assign workers when a task is reserved for them
-        reservation_activity_sid: "WA11111111111",
-        # The Activity to assign workers when a task is assigned to them
-        assignment_activity_sid: "WA222222222222",
-    )
-    puts @taskqueue.sid
-
-     # fetching a list of task_queues
-    @client.workspace.task_queues.list.each do |task_queue|
-      puts task_queue.friendly_name
-    end
-
-    # fetching an taskqueue
-    TASK_QUEUE_SID = "WQZZZZZZZZZZZZZZZZZ"
-    @taskqueue = @client.workspace.task_queues.get(TASK_QUEUE_SID)
-
-    # updating an taskqueue
-    @taskqueue.update(friendly_name: 'NewFriendlyName')
-
-    # deleting an taskqueue
-    @taskqueue.delete
-
-
-Tasks
------
-
-A Task instance resource represents a single item of work waiting to be
-processed.
-
-.. code-block:: ruby
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # Some JSON containing attributes for this task. User-defined.
-    TASK_ATTRIBUTES = <<-EOS
-    {
-         "type": "call",
-         "contact": "+15558675309",
-         "customer-value": "gold",
-         "task-reason": "support",
-         "callSid": "CA42ed11..."
-    }
-    EOS
-
-    # creating a task
-    @task = @client.workspace.tasks.create(
-        attributes: TASK_ATTRIBUTES,
-        assignment_status: 'pending',
-    )
-    puts @task.sid
-
-    # fetching a list of tasks
-    @client.workspace.tasks.list.each do |task|
-      puts task.sid
-    end
-
-    # fetching a list of tasks that are pending
-    @client.workspace.tasks.list(assignment_status: 'pending').each do |task|
-      puts task.sid
-    end
-
-    # fetching an task
-    TASK_SID = "WTZZZZZZZZZZZZZZZZZ"
-    @task = @client.workspace.tasks.get(TASK_SID)
-
-    # updating an task
-    @task.update(friendly_name: 'NewFriendlyName')
-
-    # deleting an task
-    @task.delete
-
-Reservations
------
-
-A Reservation instance resource represents a single matching item of work from a task to a worker.
-
-.. code-block:: ruby
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # fetching an task
-    TASK_SID = "WTZZZZZZZZZZZZZZZZZ"
-    @task = @client.workspace.tasks.get(TASK_SID)
-
-    # fetching reservations for said task
-    @task.reservations.list.each do |reservation|
-        puts reservation.sid
-    end
-
-Statistics
------
-
-A Statistics resource represents the statistics over a time period for a particular resource
-
-.. code-block:: ruby
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # fetching statistics based on the last 4 hours
-    @workspace_stats = @client.workspace.statistics(minutes: '240')
-    @cumulative = @workspace_stats.cumulative
-    puts 'Avg Task Acceptance Time: ' + @cumulative['avg_task_acceptance_time'].to_s \
-         + ' with ' + @cumulative['tasks_created'].to_s + ' tasks created'
-
-Events
------
-
-A Event represents an internal TaskRouter event that occurred and has been logged.
-You can query based on time the event occurred, a certain resource or combination.
-
-.. code-block:: ruby
-
-    # To find these visit https://www.twilio.com/user/account
-    ACCOUNT_SID = "ACXXXXXXXXXXXXXXXXX"
-    AUTH_TOKEN = "YYYYYYYYYYYYYYYYYY"
-
-    # See previous examples to create a Workspace
-    WORKSPACE_SID = "WSZZZZZZZZZZZZZZ"
-
-    @client = Twilio::REST::TaskRouterClient.new ACCOUNT_SID, AUTH_TOKEN, WORKSPACE_SID
-
-    # fetching events for a workspace for the last 15 minutes
-    @events = @client.workspace.events.list(minutes: '15')
-    @events.each do |event|
-      puts event.event_type + ' at ' + event.event_date
-    end