tencentcloud-sdk-ccc 1.0.200

data/lib/v20200210/models.rb

@@ -0,0 +1,1901 @@
+# frozen_string_literal: true
+
+# Copyright (c) 2017-2018 THL A29 Limited, a Tencent company. All Rights Reserved.
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#    http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+
+module TencentCloud
+  module Ccc
+    module V20200210
+      # BindStaffSkillGroupList请求参数结构体
+      class BindStaffSkillGroupListRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 实例ID
+        # @type SdkAppId: Integer
+        # @param StaffEmail: 坐席邮箱
+        # @type StaffEmail: String
+        # @param SkillGroupList: 绑定技能组列表
+        # @type SkillGroupList: Array
+
+        attr_accessor :SdkAppId, :StaffEmail, :SkillGroupList
+        
+        def initialize(sdkappid=nil, staffemail=nil, skillgrouplist=nil)
+          @SdkAppId = sdkappid
+          @StaffEmail = staffemail
+          @SkillGroupList = skillgrouplist
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @StaffEmail = params['StaffEmail']
+          @SkillGroupList = params['SkillGroupList']
+        end
+      end
+
+      # BindStaffSkillGroupList返回参数结构体
+      class BindStaffSkillGroupListResponse < TencentCloud::Common::AbstractModel
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :RequestId
+        
+        def initialize(requestid=nil)
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # 呼入实时指标
+      class CallInMetrics < TencentCloud::Common::AbstractModel
+        # @param IvrCount: IVR驻留数量
+        # @type IvrCount: Integer
+        # @param QueueCount: 排队中数量
+        # @type QueueCount: Integer
+        # @param RingCount: 振铃中数量
+        # @type RingCount: Integer
+        # @param AcceptCount: 接通中数量
+        # @type AcceptCount: Integer
+        # @param TransferOuterCount: 客服转接外线中数量
+        # @type TransferOuterCount: Integer
+        # @param MaxQueueDuration: 最大排队时长
+        # @type MaxQueueDuration: Integer
+        # @param AvgQueueDuration: 平均排队时长
+        # @type AvgQueueDuration: Integer
+        # @param MaxRingDuration: 最大振铃时长
+        # @type MaxRingDuration: Integer
+        # @param AvgRingDuration: 平均振铃时长
+        # @type AvgRingDuration: Integer
+        # @param MaxAcceptDuration: 最大接通时长
+        # @type MaxAcceptDuration: Integer
+        # @param AvgAcceptDuration: 平均接通时长
+        # @type AvgAcceptDuration: Integer
+
+        attr_accessor :IvrCount, :QueueCount, :RingCount, :AcceptCount, :TransferOuterCount, :MaxQueueDuration, :AvgQueueDuration, :MaxRingDuration, :AvgRingDuration, :MaxAcceptDuration, :AvgAcceptDuration
+        
+        def initialize(ivrcount=nil, queuecount=nil, ringcount=nil, acceptcount=nil, transferoutercount=nil, maxqueueduration=nil, avgqueueduration=nil, maxringduration=nil, avgringduration=nil, maxacceptduration=nil, avgacceptduration=nil)
+          @IvrCount = ivrcount
+          @QueueCount = queuecount
+          @RingCount = ringcount
+          @AcceptCount = acceptcount
+          @TransferOuterCount = transferoutercount
+          @MaxQueueDuration = maxqueueduration
+          @AvgQueueDuration = avgqueueduration
+          @MaxRingDuration = maxringduration
+          @AvgRingDuration = avgringduration
+          @MaxAcceptDuration = maxacceptduration
+          @AvgAcceptDuration = avgacceptduration
+        end
+
+        def deserialize(params)
+          @IvrCount = params['IvrCount']
+          @QueueCount = params['QueueCount']
+          @RingCount = params['RingCount']
+          @AcceptCount = params['AcceptCount']
+          @TransferOuterCount = params['TransferOuterCount']
+          @MaxQueueDuration = params['MaxQueueDuration']
+          @AvgQueueDuration = params['AvgQueueDuration']
+          @MaxRingDuration = params['MaxRingDuration']
+          @AvgRingDuration = params['AvgRingDuration']
+          @MaxAcceptDuration = params['MaxAcceptDuration']
+          @AvgAcceptDuration = params['AvgAcceptDuration']
+        end
+      end
+
+      # 呼入线路维度相关指标
+      class CallInNumberMetrics < TencentCloud::Common::AbstractModel
+        # @param Number: 线路号码
+        # @type Number: String
+        # @param Metrics: 线路相关指标
+        # @type Metrics: :class:`Tencentcloud::Ccc.v20200210.models.CallInMetrics`
+        # @param SkillGroupMetrics: 所属技能组相关指标
+        # @type SkillGroupMetrics: Array
+
+        attr_accessor :Number, :Metrics, :SkillGroupMetrics
+        
+        def initialize(number=nil, metrics=nil, skillgroupmetrics=nil)
+          @Number = number
+          @Metrics = metrics
+          @SkillGroupMetrics = skillgroupmetrics
+        end
+
+        def deserialize(params)
+          @Number = params['Number']
+          unless params['Metrics'].nil?
+            @Metrics = CallInMetrics.new
+            @Metrics.deserialize(params['Metrics'])
+          end
+          unless params['SkillGroupMetrics'].nil?
+            @SkillGroupMetrics = []
+            params['SkillGroupMetrics'].each do |i|
+              callinskillgroupmetrics_tmp = CallInSkillGroupMetrics.new
+              callinskillgroupmetrics_tmp.deserialize(i)
+              @SkillGroupMetrics << callinskillgroupmetrics_tmp
+            end
+          end
+        end
+      end
+
+      # 呼入技能组相关指标
+      class CallInSkillGroupMetrics < TencentCloud::Common::AbstractModel
+        # @param SkillGroupId: 技能组ID
+        # @type SkillGroupId: Integer
+        # @param Metrics: 数据指标
+        # @type Metrics: :class:`Tencentcloud::Ccc.v20200210.models.CallInMetrics`
+        # @param Name: 技能组名称
+        # @type Name: String
+
+        attr_accessor :SkillGroupId, :Metrics, :Name
+        
+        def initialize(skillgroupid=nil, metrics=nil, name=nil)
+          @SkillGroupId = skillgroupid
+          @Metrics = metrics
+          @Name = name
+        end
+
+        def deserialize(params)
+          @SkillGroupId = params['SkillGroupId']
+          unless params['Metrics'].nil?
+            @Metrics = CallInMetrics.new
+            @Metrics.deserialize(params['Metrics'])
+          end
+          @Name = params['Name']
+        end
+      end
+
+      # CreateSDKLoginToken请求参数结构体
+      class CreateSDKLoginTokenRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 应用ID。
+        # @type SdkAppId: Integer
+        # @param SeatUserId: 坐席账号。
+        # @type SeatUserId: String
+
+        attr_accessor :SdkAppId, :SeatUserId
+        
+        def initialize(sdkappid=nil, seatuserid=nil)
+          @SdkAppId = sdkappid
+          @SeatUserId = seatuserid
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @SeatUserId = params['SeatUserId']
+        end
+      end
+
+      # CreateSDKLoginToken返回参数结构体
+      class CreateSDKLoginTokenResponse < TencentCloud::Common::AbstractModel
+        # @param Token: SDK 登录 Token。
+        # @type Token: String
+        # @param ExpiredTime: 过期时间戳，Unix 时间戳。
+        # @type ExpiredTime: Integer
+        # @param SdkURL: SDK 加载路径会随着 SDK 的发布而变动。
+        # @type SdkURL: String
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :Token, :ExpiredTime, :SdkURL, :RequestId
+        
+        def initialize(token=nil, expiredtime=nil, sdkurl=nil, requestid=nil)
+          @Token = token
+          @ExpiredTime = expiredtime
+          @SdkURL = sdkurl
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @Token = params['Token']
+          @ExpiredTime = params['ExpiredTime']
+          @SdkURL = params['SdkURL']
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # CreateStaff请求参数结构体
+      class CreateStaffRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 应用ID
+        # @type SdkAppId: Integer
+        # @param Staffs: 客服信息，个数不超过 10
+        # @type Staffs: Array
+
+        attr_accessor :SdkAppId, :Staffs
+        
+        def initialize(sdkappid=nil, staffs=nil)
+          @SdkAppId = sdkappid
+          @Staffs = staffs
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          unless params['Staffs'].nil?
+            @Staffs = []
+            params['Staffs'].each do |i|
+              seatuserinfo_tmp = SeatUserInfo.new
+              seatuserinfo_tmp.deserialize(i)
+              @Staffs << seatuserinfo_tmp
+            end
+          end
+        end
+      end
+
+      # CreateStaff返回参数结构体
+      class CreateStaffResponse < TencentCloud::Common::AbstractModel
+        # @param ErrorStaffList: 错误坐席列表及错误信息
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type ErrorStaffList: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :ErrorStaffList, :RequestId
+        
+        def initialize(errorstafflist=nil, requestid=nil)
+          @ErrorStaffList = errorstafflist
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          unless params['ErrorStaffList'].nil?
+            @ErrorStaffList = []
+            params['ErrorStaffList'].each do |i|
+              errstaffitem_tmp = ErrStaffItem.new
+              errstaffitem_tmp.deserialize(i)
+              @ErrorStaffList << errstaffitem_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # CreateUserSig请求参数结构体
+      class CreateUserSigRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 应用 ID
+        # @type SdkAppId: Integer
+        # @param Uid: 用户 ID
+        # @type Uid: String
+        # @param ExpiredTime: 有效期，单位秒，不超过 1 小时
+        # @type ExpiredTime: Integer
+        # @param ClientData: 用户签名数据
+        # @type ClientData: String
+
+        attr_accessor :SdkAppId, :Uid, :ExpiredTime, :ClientData
+        
+        def initialize(sdkappid=nil, uid=nil, expiredtime=nil, clientdata=nil)
+          @SdkAppId = sdkappid
+          @Uid = uid
+          @ExpiredTime = expiredtime
+          @ClientData = clientdata
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @Uid = params['Uid']
+          @ExpiredTime = params['ExpiredTime']
+          @ClientData = params['ClientData']
+        end
+      end
+
+      # CreateUserSig返回参数结构体
+      class CreateUserSigResponse < TencentCloud::Common::AbstractModel
+        # @param UserSig: 签名结果
+        # @type UserSig: String
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :UserSig, :RequestId
+        
+        def initialize(usersig=nil, requestid=nil)
+          @UserSig = usersig
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @UserSig = params['UserSig']
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DeleteStaff请求参数结构体
+      class DeleteStaffRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 实例ID
+        # @type SdkAppId: Integer
+        # @param StaffList: 待删除客服邮箱列表
+        # @type StaffList: Array
+
+        attr_accessor :SdkAppId, :StaffList
+        
+        def initialize(sdkappid=nil, stafflist=nil)
+          @SdkAppId = sdkappid
+          @StaffList = stafflist
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @StaffList = params['StaffList']
+        end
+      end
+
+      # DeleteStaff返回参数结构体
+      class DeleteStaffResponse < TencentCloud::Common::AbstractModel
+        # @param OnlineStaffList: 无法删除的状态为在线的客服列表
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type OnlineStaffList: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :OnlineStaffList, :RequestId
+        
+        def initialize(onlinestafflist=nil, requestid=nil)
+          @OnlineStaffList = onlinestafflist
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @OnlineStaffList = params['OnlineStaffList']
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeCallInMetrics请求参数结构体
+      class DescribeCallInMetricsRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 实例ID
+        # @type SdkAppId: Integer
+        # @param EnabledSkillGroup: 是否返回技能组维度信息，默认“是”
+        # @type EnabledSkillGroup: Boolean
+        # @param EnabledNumber: 是否返回线路维度信息，默认“否”
+        # @type EnabledNumber: Boolean
+
+        attr_accessor :SdkAppId, :EnabledSkillGroup, :EnabledNumber
+        
+        def initialize(sdkappid=nil, enabledskillgroup=nil, enablednumber=nil)
+          @SdkAppId = sdkappid
+          @EnabledSkillGroup = enabledskillgroup
+          @EnabledNumber = enablednumber
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @EnabledSkillGroup = params['EnabledSkillGroup']
+          @EnabledNumber = params['EnabledNumber']
+        end
+      end
+
+      # DescribeCallInMetrics返回参数结构体
+      class DescribeCallInMetricsResponse < TencentCloud::Common::AbstractModel
+        # @param Timestamp: 时间戳
+        # @type Timestamp: Integer
+        # @param TotalMetrics: 总体指标
+        # @type TotalMetrics: :class:`Tencentcloud::Ccc.v20200210.models.CallInMetrics`
+        # @param NumberMetrics: 线路维度指标
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type NumberMetrics: Array
+        # @param SkillGroupMetrics: 技能组维度指标
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type SkillGroupMetrics: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :Timestamp, :TotalMetrics, :NumberMetrics, :SkillGroupMetrics, :RequestId
+        
+        def initialize(timestamp=nil, totalmetrics=nil, numbermetrics=nil, skillgroupmetrics=nil, requestid=nil)
+          @Timestamp = timestamp
+          @TotalMetrics = totalmetrics
+          @NumberMetrics = numbermetrics
+          @SkillGroupMetrics = skillgroupmetrics
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @Timestamp = params['Timestamp']
+          unless params['TotalMetrics'].nil?
+            @TotalMetrics = CallInMetrics.new
+            @TotalMetrics.deserialize(params['TotalMetrics'])
+          end
+          unless params['NumberMetrics'].nil?
+            @NumberMetrics = []
+            params['NumberMetrics'].each do |i|
+              callinnumbermetrics_tmp = CallInNumberMetrics.new
+              callinnumbermetrics_tmp.deserialize(i)
+              @NumberMetrics << callinnumbermetrics_tmp
+            end
+          end
+          unless params['SkillGroupMetrics'].nil?
+            @SkillGroupMetrics = []
+            params['SkillGroupMetrics'].each do |i|
+              callinskillgroupmetrics_tmp = CallInSkillGroupMetrics.new
+              callinskillgroupmetrics_tmp.deserialize(i)
+              @SkillGroupMetrics << callinskillgroupmetrics_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeChatMessages请求参数结构体
+      class DescribeChatMessagesRequest < TencentCloud::Common::AbstractModel
+        # @param InstanceId: 实例ID
+        # @type InstanceId: Integer
+        # @param SdkAppId: 应用ID
+        # @type SdkAppId: Integer
+        # @param CdrId: 服务记录ID
+        # @type CdrId: String
+        # @param Limit: 返回记录条数 最大为100默认20
+        # @type Limit: Integer
+        # @param Offset: 返回记录偏移 默认为0
+        # @type Offset: Integer
+        # @param Order: 1为从早到晚，2为从晚到早，默认为2
+        # @type Order: Integer
+        # @param SessionId: 服务记录SessionID
+        # @type SessionId: String
+
+        attr_accessor :InstanceId, :SdkAppId, :CdrId, :Limit, :Offset, :Order, :SessionId
+        
+        def initialize(instanceid=nil, sdkappid=nil, cdrid=nil, limit=nil, offset=nil, order=nil, sessionid=nil)
+          @InstanceId = instanceid
+          @SdkAppId = sdkappid
+          @CdrId = cdrid
+          @Limit = limit
+          @Offset = offset
+          @Order = order
+          @SessionId = sessionid
+        end
+
+        def deserialize(params)
+          @InstanceId = params['InstanceId']
+          @SdkAppId = params['SdkAppId']
+          @CdrId = params['CdrId']
+          @Limit = params['Limit']
+          @Offset = params['Offset']
+          @Order = params['Order']
+          @SessionId = params['SessionId']
+        end
+      end
+
+      # DescribeChatMessages返回参数结构体
+      class DescribeChatMessagesResponse < TencentCloud::Common::AbstractModel
+        # @param TotalCount: 总记录数
+        # @type TotalCount: Integer
+        # @param Messages: 消息列表
+        # @type Messages: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :TotalCount, :Messages, :RequestId
+        
+        def initialize(totalcount=nil, messages=nil, requestid=nil)
+          @TotalCount = totalcount
+          @Messages = messages
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @TotalCount = params['TotalCount']
+          unless params['Messages'].nil?
+            @Messages = []
+            params['Messages'].each do |i|
+              messagebody_tmp = MessageBody.new
+              messagebody_tmp.deserialize(i)
+              @Messages << messagebody_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeIMCdrs请求参数结构体
+      class DescribeIMCdrsRequest < TencentCloud::Common::AbstractModel
+        # @param StartTimestamp: 起始时间
+        # @type StartTimestamp: Integer
+        # @param EndTimestamp: 结束时间
+        # @type EndTimestamp: Integer
+        # @param InstanceId: 实例ID
+        # @type InstanceId: Integer
+        # @param SdkAppId: 应用ID
+        # @type SdkAppId: Integer
+        # @param Limit: 返回记录条数 最大为100默认20
+        # @type Limit: Integer
+        # @param Offset: 返回记录偏移 默认为0
+        # @type Offset: Integer
+        # @param Type: 1为全媒体，2为文本客服，不填则查询全部
+        # @type Type: Integer
+
+        attr_accessor :StartTimestamp, :EndTimestamp, :InstanceId, :SdkAppId, :Limit, :Offset, :Type
+        
+        def initialize(starttimestamp=nil, endtimestamp=nil, instanceid=nil, sdkappid=nil, limit=nil, offset=nil, type=nil)
+          @StartTimestamp = starttimestamp
+          @EndTimestamp = endtimestamp
+          @InstanceId = instanceid
+          @SdkAppId = sdkappid
+          @Limit = limit
+          @Offset = offset
+          @Type = type
+        end
+
+        def deserialize(params)
+          @StartTimestamp = params['StartTimestamp']
+          @EndTimestamp = params['EndTimestamp']
+          @InstanceId = params['InstanceId']
+          @SdkAppId = params['SdkAppId']
+          @Limit = params['Limit']
+          @Offset = params['Offset']
+          @Type = params['Type']
+        end
+      end
+
+      # DescribeIMCdrs返回参数结构体
+      class DescribeIMCdrsResponse < TencentCloud::Common::AbstractModel
+        # @param TotalCount: 总记录数
+        # @type TotalCount: Integer
+        # @param IMCdrs: 服务记录列表
+        # @type IMCdrs: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :TotalCount, :IMCdrs, :RequestId
+        
+        def initialize(totalcount=nil, imcdrs=nil, requestid=nil)
+          @TotalCount = totalcount
+          @IMCdrs = imcdrs
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @TotalCount = params['TotalCount']
+          unless params['IMCdrs'].nil?
+            @IMCdrs = []
+            params['IMCdrs'].each do |i|
+              imcdrinfo_tmp = IMCdrInfo.new
+              imcdrinfo_tmp.deserialize(i)
+              @IMCdrs << imcdrinfo_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribePSTNActiveSessionList请求参数结构体
+      class DescribePSTNActiveSessionListRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 应用 ID
+        # @type SdkAppId: Integer
+        # @param Offset: 数据偏移
+        # @type Offset: Integer
+        # @param Limit: 返回的数据条数，最大 25
+        # @type Limit: Integer
+
+        attr_accessor :SdkAppId, :Offset, :Limit
+        
+        def initialize(sdkappid=nil, offset=nil, limit=nil)
+          @SdkAppId = sdkappid
+          @Offset = offset
+          @Limit = limit
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @Offset = params['Offset']
+          @Limit = params['Limit']
+        end
+      end
+
+      # DescribePSTNActiveSessionList返回参数结构体
+      class DescribePSTNActiveSessionListResponse < TencentCloud::Common::AbstractModel
+        # @param Total: 列表总条数
+        # @type Total: Integer
+        # @param Sessions: 列表内容
+        # @type Sessions: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :Total, :Sessions, :RequestId
+        
+        def initialize(total=nil, sessions=nil, requestid=nil)
+          @Total = total
+          @Sessions = sessions
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @Total = params['Total']
+          unless params['Sessions'].nil?
+            @Sessions = []
+            params['Sessions'].each do |i|
+              pstnsessioninfo_tmp = PSTNSessionInfo.new
+              pstnsessioninfo_tmp.deserialize(i)
+              @Sessions << pstnsessioninfo_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeSeatUserList请求参数结构体
+      class DescribeSeatUserListRequest < TencentCloud::Common::AbstractModel
+        # @param InstanceId: 实例ID
+        # @type InstanceId: Integer
+        # @param Offset: 偏移量
+        # @type Offset: Integer
+        # @param Limit: 返回数量
+        # @type Limit: Integer
+
+        attr_accessor :InstanceId, :Offset, :Limit
+        
+        def initialize(instanceid=nil, offset=nil, limit=nil)
+          @InstanceId = instanceid
+          @Offset = offset
+          @Limit = limit
+        end
+
+        def deserialize(params)
+          @InstanceId = params['InstanceId']
+          @Offset = params['Offset']
+          @Limit = params['Limit']
+        end
+      end
+
+      # DescribeSeatUserList返回参数结构体
+      class DescribeSeatUserListResponse < TencentCloud::Common::AbstractModel
+        # @param TotalCount: 此实例的坐席用户总数
+        # @type TotalCount: Integer
+        # @param SeatUsers: 坐席用户信息列表
+        # @type SeatUsers: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :TotalCount, :SeatUsers, :RequestId
+        
+        def initialize(totalcount=nil, seatusers=nil, requestid=nil)
+          @TotalCount = totalcount
+          @SeatUsers = seatusers
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @TotalCount = params['TotalCount']
+          unless params['SeatUsers'].nil?
+            @SeatUsers = []
+            params['SeatUsers'].each do |i|
+              seatuserinfo_tmp = SeatUserInfo.new
+              seatuserinfo_tmp.deserialize(i)
+              @SeatUsers << seatuserinfo_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeSkillGroupInfoList请求参数结构体
+      class DescribeSkillGroupInfoListRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 应用ID
+        # @type SdkAppId: Integer
+        # @param PageSize: 分页尺寸，上限 100
+        # @type PageSize: Integer
+        # @param PageNumber: 分页页码，从 0 开始
+        # @type PageNumber: Integer
+        # @param SkillGroupId: 技能组ID，查询单个技能组时使用
+        # @type SkillGroupId: Integer
+        # @param ModifiedTime: 查询修改时间大于等于ModifiedTime的技能组时使用
+        # @type ModifiedTime: Integer
+
+        attr_accessor :SdkAppId, :PageSize, :PageNumber, :SkillGroupId, :ModifiedTime
+        
+        def initialize(sdkappid=nil, pagesize=nil, pagenumber=nil, skillgroupid=nil, modifiedtime=nil)
+          @SdkAppId = sdkappid
+          @PageSize = pagesize
+          @PageNumber = pagenumber
+          @SkillGroupId = skillgroupid
+          @ModifiedTime = modifiedtime
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @PageSize = params['PageSize']
+          @PageNumber = params['PageNumber']
+          @SkillGroupId = params['SkillGroupId']
+          @ModifiedTime = params['ModifiedTime']
+        end
+      end
+
+      # DescribeSkillGroupInfoList返回参数结构体
+      class DescribeSkillGroupInfoListResponse < TencentCloud::Common::AbstractModel
+        # @param TotalCount: 技能组总数
+        # @type TotalCount: Integer
+        # @param SkillGroupList: 技能组信息列表
+        # @type SkillGroupList: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :TotalCount, :SkillGroupList, :RequestId
+        
+        def initialize(totalcount=nil, skillgrouplist=nil, requestid=nil)
+          @TotalCount = totalcount
+          @SkillGroupList = skillgrouplist
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @TotalCount = params['TotalCount']
+          unless params['SkillGroupList'].nil?
+            @SkillGroupList = []
+            params['SkillGroupList'].each do |i|
+              skillgroupinfoitem_tmp = SkillGroupInfoItem.new
+              skillgroupinfoitem_tmp.deserialize(i)
+              @SkillGroupList << skillgroupinfoitem_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeStaffInfoList请求参数结构体
+      class DescribeStaffInfoListRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 应用ID
+        # @type SdkAppId: Integer
+        # @param PageSize: 分页尺寸，上限 100
+        # @type PageSize: Integer
+        # @param PageNumber: 分页页码，从 0 开始
+        # @type PageNumber: Integer
+        # @param StaffMail: 坐席账号，查询单个坐席时使用
+        # @type StaffMail: String
+        # @param ModifiedTime: 查询修改时间大于等于ModifiedTime的坐席时使用
+        # @type ModifiedTime: Integer
+
+        attr_accessor :SdkAppId, :PageSize, :PageNumber, :StaffMail, :ModifiedTime
+        
+        def initialize(sdkappid=nil, pagesize=nil, pagenumber=nil, staffmail=nil, modifiedtime=nil)
+          @SdkAppId = sdkappid
+          @PageSize = pagesize
+          @PageNumber = pagenumber
+          @StaffMail = staffmail
+          @ModifiedTime = modifiedtime
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @PageSize = params['PageSize']
+          @PageNumber = params['PageNumber']
+          @StaffMail = params['StaffMail']
+          @ModifiedTime = params['ModifiedTime']
+        end
+      end
+
+      # DescribeStaffInfoList返回参数结构体
+      class DescribeStaffInfoListResponse < TencentCloud::Common::AbstractModel
+        # @param TotalCount: 坐席用户总数
+        # @type TotalCount: Integer
+        # @param StaffList: 坐席用户信息列表
+        # @type StaffList: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :TotalCount, :StaffList, :RequestId
+        
+        def initialize(totalcount=nil, stafflist=nil, requestid=nil)
+          @TotalCount = totalcount
+          @StaffList = stafflist
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @TotalCount = params['TotalCount']
+          unless params['StaffList'].nil?
+            @StaffList = []
+            params['StaffList'].each do |i|
+              staffinfo_tmp = StaffInfo.new
+              staffinfo_tmp.deserialize(i)
+              @StaffList << staffinfo_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeStaffStatusMetrics请求参数结构体
+      class DescribeStaffStatusMetricsRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 实例ID
+        # @type SdkAppId: Integer
+        # @param StaffList: 筛选坐席列表，默认不传返回全部坐席信息
+        # @type StaffList: Array
+
+        attr_accessor :SdkAppId, :StaffList
+        
+        def initialize(sdkappid=nil, stafflist=nil)
+          @SdkAppId = sdkappid
+          @StaffList = stafflist
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @StaffList = params['StaffList']
+        end
+      end
+
+      # DescribeStaffStatusMetrics返回参数结构体
+      class DescribeStaffStatusMetricsResponse < TencentCloud::Common::AbstractModel
+        # @param Metrics: 坐席状态实时信息
+        # @type Metrics: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :Metrics, :RequestId
+        
+        def initialize(metrics=nil, requestid=nil)
+          @Metrics = metrics
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          unless params['Metrics'].nil?
+            @Metrics = []
+            params['Metrics'].each do |i|
+              staffstatusmetrics_tmp = StaffStatusMetrics.new
+              staffstatusmetrics_tmp.deserialize(i)
+              @Metrics << staffstatusmetrics_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeTelCallInfo请求参数结构体
+      class DescribeTelCallInfoRequest < TencentCloud::Common::AbstractModel
+        # @param StartTimeStamp: 起始时间戳，Unix 时间戳
+        # @type StartTimeStamp: Integer
+        # @param EndTimeStamp: 结束时间戳，Unix 时间戳，查询时间范围最大为90天
+        # @type EndTimeStamp: Integer
+        # @param SdkAppIdList: 应用ID列表，多个ID时，返回值为多个ID使用总和
+        # @type SdkAppIdList: Array
+
+        attr_accessor :StartTimeStamp, :EndTimeStamp, :SdkAppIdList
+        
+        def initialize(starttimestamp=nil, endtimestamp=nil, sdkappidlist=nil)
+          @StartTimeStamp = starttimestamp
+          @EndTimeStamp = endtimestamp
+          @SdkAppIdList = sdkappidlist
+        end
+
+        def deserialize(params)
+          @StartTimeStamp = params['StartTimeStamp']
+          @EndTimeStamp = params['EndTimeStamp']
+          @SdkAppIdList = params['SdkAppIdList']
+        end
+      end
+
+      # DescribeTelCallInfo返回参数结构体
+      class DescribeTelCallInfoResponse < TencentCloud::Common::AbstractModel
+        # @param TelCallOutCount: 电话呼出统计分钟数
+        # @type TelCallOutCount: Integer
+        # @param TelCallInCount: 电话呼入统计分钟数
+        # @type TelCallInCount: Integer
+        # @param SeatUsedCount: 坐席使用统计个数
+        # @type SeatUsedCount: Integer
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :TelCallOutCount, :TelCallInCount, :SeatUsedCount, :RequestId
+        
+        def initialize(telcalloutcount=nil, telcallincount=nil, seatusedcount=nil, requestid=nil)
+          @TelCallOutCount = telcalloutcount
+          @TelCallInCount = telcallincount
+          @SeatUsedCount = seatusedcount
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @TelCallOutCount = params['TelCallOutCount']
+          @TelCallInCount = params['TelCallInCount']
+          @SeatUsedCount = params['SeatUsedCount']
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeTelCdr请求参数结构体
+      class DescribeTelCdrRequest < TencentCloud::Common::AbstractModel
+        # @param StartTimeStamp: 起始时间戳，Unix 时间戳
+        # @type StartTimeStamp: Integer
+        # @param EndTimeStamp: 结束时间戳，Unix 时间戳
+        # @type EndTimeStamp: Integer
+        # @param Limit: 返回数据条数，上限（deprecated）
+        # @type Limit: Integer
+        # @param Offset: 偏移（deprecated）
+        # @type Offset: Integer
+        # @param InstanceId: 实例 ID（deprecated）
+        # @type InstanceId: Integer
+        # @param SdkAppId: 应用 ID
+        # @type SdkAppId: Integer
+        # @param PageSize: 分页尺寸，上限 100
+        # @type PageSize: Integer
+        # @param PageNumber: 分页页码，从 0 开始
+        # @type PageNumber: Integer
+        # @param Phones: 按手机号筛选
+        # @type Phones: Array
+        # @param SessionIds: 按SessionId筛选
+        # @type SessionIds: Array
+
+        attr_accessor :StartTimeStamp, :EndTimeStamp, :Limit, :Offset, :InstanceId, :SdkAppId, :PageSize, :PageNumber, :Phones, :SessionIds
+        
+        def initialize(starttimestamp=nil, endtimestamp=nil, limit=nil, offset=nil, instanceid=nil, sdkappid=nil, pagesize=nil, pagenumber=nil, phones=nil, sessionids=nil)
+          @StartTimeStamp = starttimestamp
+          @EndTimeStamp = endtimestamp
+          @Limit = limit
+          @Offset = offset
+          @InstanceId = instanceid
+          @SdkAppId = sdkappid
+          @PageSize = pagesize
+          @PageNumber = pagenumber
+          @Phones = phones
+          @SessionIds = sessionids
+        end
+
+        def deserialize(params)
+          @StartTimeStamp = params['StartTimeStamp']
+          @EndTimeStamp = params['EndTimeStamp']
+          @Limit = params['Limit']
+          @Offset = params['Offset']
+          @InstanceId = params['InstanceId']
+          @SdkAppId = params['SdkAppId']
+          @PageSize = params['PageSize']
+          @PageNumber = params['PageNumber']
+          @Phones = params['Phones']
+          @SessionIds = params['SessionIds']
+        end
+      end
+
+      # DescribeTelCdr返回参数结构体
+      class DescribeTelCdrResponse < TencentCloud::Common::AbstractModel
+        # @param TotalCount: 话单记录总数
+        # @type TotalCount: Integer
+        # @param TelCdrs: 话单记录
+        # @type TelCdrs: Array
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :TotalCount, :TelCdrs, :RequestId
+        
+        def initialize(totalcount=nil, telcdrs=nil, requestid=nil)
+          @TotalCount = totalcount
+          @TelCdrs = telcdrs
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @TotalCount = params['TotalCount']
+          unless params['TelCdrs'].nil?
+            @TelCdrs = []
+            params['TelCdrs'].each do |i|
+              telcdrinfo_tmp = TelCdrInfo.new
+              telcdrinfo_tmp.deserialize(i)
+              @TelCdrs << telcdrinfo_tmp
+            end
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # DescribeTelSession请求参数结构体
+      class DescribeTelSessionRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 应用ID
+        # @type SdkAppId: Integer
+        # @param SessionId: 会话ID
+        # @type SessionId: String
+
+        attr_accessor :SdkAppId, :SessionId
+        
+        def initialize(sdkappid=nil, sessionid=nil)
+          @SdkAppId = sdkappid
+          @SessionId = sessionid
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @SessionId = params['SessionId']
+        end
+      end
+
+      # DescribeTelSession返回参数结构体
+      class DescribeTelSessionResponse < TencentCloud::Common::AbstractModel
+        # @param Session: 会话信息
+        # @type Session: :class:`Tencentcloud::Ccc.v20200210.models.PSTNSession`
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :Session, :RequestId
+        
+        def initialize(session=nil, requestid=nil)
+          @Session = session
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          unless params['Session'].nil?
+            @Session = PSTNSession.new
+            @Session.deserialize(params['Session'])
+          end
+          @RequestId = params['RequestId']
+        end
+      end
+
+      # 批量添加客服时，返回出错客服的像个信息
+      class ErrStaffItem < TencentCloud::Common::AbstractModel
+        # @param StaffEmail: 坐席邮箱地址
+        # @type StaffEmail: String
+        # @param Code: 错误码
+        # @type Code: String
+        # @param Message: 错误描述
+        # @type Message: String
+
+        attr_accessor :StaffEmail, :Code, :Message
+        
+        def initialize(staffemail=nil, code=nil, message=nil)
+          @StaffEmail = staffemail
+          @Code = code
+          @Message = message
+        end
+
+        def deserialize(params)
+          @StaffEmail = params['StaffEmail']
+          @Code = params['Code']
+          @Message = params['Message']
+        end
+      end
+
+      # 全媒体服务记录信息
+      class IMCdrInfo < TencentCloud::Common::AbstractModel
+        # @param Id: 服务记录ID
+        # @type Id: String
+        # @param Duration: 服务时长秒数
+        # @type Duration: Integer
+        # @param EndStatus: 结束状态
+        # @type EndStatus: Integer
+        # @param Nickname: 用户昵称
+        # @type Nickname: String
+        # @param Type: 服务类型 1为全媒体，2为文本客服
+        # @type Type: Integer
+        # @param StaffId: 客服ID
+        # @type StaffId: String
+        # @param Timestamp: 服务时间戳
+        # @type Timestamp: Integer
+
+        attr_accessor :Id, :Duration, :EndStatus, :Nickname, :Type, :StaffId, :Timestamp
+        
+        def initialize(id=nil, duration=nil, endstatus=nil, nickname=nil, type=nil, staffid=nil, timestamp=nil)
+          @Id = id
+          @Duration = duration
+          @EndStatus = endstatus
+          @Nickname = nickname
+          @Type = type
+          @StaffId = staffid
+          @Timestamp = timestamp
+        end
+
+        def deserialize(params)
+          @Id = params['Id']
+          @Duration = params['Duration']
+          @EndStatus = params['EndStatus']
+          @Nickname = params['Nickname']
+          @Type = params['Type']
+          @StaffId = params['StaffId']
+          @Timestamp = params['Timestamp']
+        end
+      end
+
+      # ivr 按键信息
+      class IVRKeyPressedElement < TencentCloud::Common::AbstractModel
+        # @param Key: 按键
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Key: String
+        # @param Label: 按键关联的标签
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Label: String
+
+        attr_accessor :Key, :Label
+        
+        def initialize(key=nil, label=nil)
+          @Key = key
+          @Label = label
+        end
+
+        def deserialize(params)
+          @Key = params['Key']
+          @Label = params['Label']
+        end
+      end
+
+      # 单条消息
+      class Message < TencentCloud::Common::AbstractModel
+        # @param Type: 消息类型
+        # @type Type: String
+        # @param Content: 消息内容
+        # @type Content: String
+
+        attr_accessor :Type, :Content
+        
+        def initialize(type=nil, content=nil)
+          @Type = type
+          @Content = content
+        end
+
+        def deserialize(params)
+          @Type = params['Type']
+          @Content = params['Content']
+        end
+      end
+
+      # 聊天消息
+      class MessageBody < TencentCloud::Common::AbstractModel
+        # @param Timestamp: 消息时间戳
+        # @type Timestamp: Integer
+        # @param From: 发消息的用户ID
+        # @type From: String
+        # @param Messages: 消息列表
+        # @type Messages: Array
+
+        attr_accessor :Timestamp, :From, :Messages
+        
+        def initialize(timestamp=nil, from=nil, messages=nil)
+          @Timestamp = timestamp
+          @From = from
+          @Messages = messages
+        end
+
+        def deserialize(params)
+          @Timestamp = params['Timestamp']
+          @From = params['From']
+          unless params['Messages'].nil?
+            @Messages = []
+            params['Messages'].each do |i|
+              message_tmp = Message.new
+              message_tmp.deserialize(i)
+              @Messages << message_tmp
+            end
+          end
+        end
+      end
+
+      # PSTN 会话类型。
+      class PSTNSession < TencentCloud::Common::AbstractModel
+        # @param SessionID: 会话 ID
+        # @type SessionID: String
+        # @param RoomID: 会话临时房间 ID
+        # @type RoomID: String
+        # @param Caller: 主叫
+        # @type Caller: String
+        # @param Callee: 被叫
+        # @type Callee: String
+        # @param StartTimestamp: 开始时间，Unix 时间戳
+        # @type StartTimestamp: Integer
+        # @param RingTimestamp: 振铃时间，Unix 时间戳
+        # @type RingTimestamp: Integer
+        # @param AcceptTimestamp: 接听时间，Unix 时间戳
+        # @type AcceptTimestamp: Integer
+        # @param StaffEmail: 坐席邮箱
+        # @type StaffEmail: String
+        # @param StaffNumber: 坐席工号
+        # @type StaffNumber: String
+        # @param SessionStatus: 会话状态
+        # ringing 振铃中
+        # seatJoining  等待坐席接听
+        # inProgress 进行中
+        # finished 已完成
+        # @type SessionStatus: String
+        # @param Direction: 会话呼叫方向， 0 呼入 | 1 - 呼出
+        # @type Direction: Integer
+        # @param OutBoundCaller: 转外线使用的号码（转外线主叫）
+        # @type OutBoundCaller: String
+        # @param OutBoundCallee: 转外线被叫
+        # @type OutBoundCallee: String
+        # @param ProtectedCaller: 主叫号码保护ID，开启号码保护映射功能时有效，且Caller字段置空
+        # @type ProtectedCaller: String
+        # @param ProtectedCallee: 被叫号码保护ID，开启号码保护映射功能时有效，且Callee字段置空
+        # @type ProtectedCallee: String
+
+        attr_accessor :SessionID, :RoomID, :Caller, :Callee, :StartTimestamp, :RingTimestamp, :AcceptTimestamp, :StaffEmail, :StaffNumber, :SessionStatus, :Direction, :OutBoundCaller, :OutBoundCallee, :ProtectedCaller, :ProtectedCallee
+        
+        def initialize(sessionid=nil, roomid=nil, caller=nil, callee=nil, starttimestamp=nil, ringtimestamp=nil, accepttimestamp=nil, staffemail=nil, staffnumber=nil, sessionstatus=nil, direction=nil, outboundcaller=nil, outboundcallee=nil, protectedcaller=nil, protectedcallee=nil)
+          @SessionID = sessionid
+          @RoomID = roomid
+          @Caller = caller
+          @Callee = callee
+          @StartTimestamp = starttimestamp
+          @RingTimestamp = ringtimestamp
+          @AcceptTimestamp = accepttimestamp
+          @StaffEmail = staffemail
+          @StaffNumber = staffnumber
+          @SessionStatus = sessionstatus
+          @Direction = direction
+          @OutBoundCaller = outboundcaller
+          @OutBoundCallee = outboundcallee
+          @ProtectedCaller = protectedcaller
+          @ProtectedCallee = protectedcallee
+        end
+
+        def deserialize(params)
+          @SessionID = params['SessionID']
+          @RoomID = params['RoomID']
+          @Caller = params['Caller']
+          @Callee = params['Callee']
+          @StartTimestamp = params['StartTimestamp']
+          @RingTimestamp = params['RingTimestamp']
+          @AcceptTimestamp = params['AcceptTimestamp']
+          @StaffEmail = params['StaffEmail']
+          @StaffNumber = params['StaffNumber']
+          @SessionStatus = params['SessionStatus']
+          @Direction = params['Direction']
+          @OutBoundCaller = params['OutBoundCaller']
+          @OutBoundCallee = params['OutBoundCallee']
+          @ProtectedCaller = params['ProtectedCaller']
+          @ProtectedCallee = params['ProtectedCallee']
+        end
+      end
+
+      # PSTN 会话信息
+      class PSTNSessionInfo < TencentCloud::Common::AbstractModel
+        # @param SessionID: 会话 ID
+        # @type SessionID: String
+        # @param RoomID: 会话临时房间 ID
+        # @type RoomID: String
+        # @param Caller: 主叫
+        # @type Caller: String
+        # @param Callee: 被叫
+        # @type Callee: String
+        # @param StartTimestamp: 开始时间，Unix 时间戳
+        # @type StartTimestamp: String
+        # @param AcceptTimestamp: 接听时间，Unix 时间戳
+        # @type AcceptTimestamp: String
+        # @param StaffEmail: 坐席邮箱
+        # @type StaffEmail: String
+        # @param StaffNumber: 坐席工号
+        # @type StaffNumber: String
+        # @param SessionStatus: 坐席状态 inProgress 进行中
+        # @type SessionStatus: String
+        # @param Direction: 会话呼叫方向， 0 呼入 | 1 - 呼出
+        # @type Direction: Integer
+        # @param RingTimestamp: 振铃时间，Unix 时间戳
+        # @type RingTimestamp: Integer
+        # @param ProtectedCaller: 主叫号码保护ID，开启号码保护映射功能时有效，且Caller字段置空
+        # @type ProtectedCaller: String
+        # @param ProtectedCallee: 被叫号码保护ID，开启号码保护映射功能时有效，且Callee字段置空
+        # @type ProtectedCallee: String
+
+        attr_accessor :SessionID, :RoomID, :Caller, :Callee, :StartTimestamp, :AcceptTimestamp, :StaffEmail, :StaffNumber, :SessionStatus, :Direction, :RingTimestamp, :ProtectedCaller, :ProtectedCallee
+        
+        def initialize(sessionid=nil, roomid=nil, caller=nil, callee=nil, starttimestamp=nil, accepttimestamp=nil, staffemail=nil, staffnumber=nil, sessionstatus=nil, direction=nil, ringtimestamp=nil, protectedcaller=nil, protectedcallee=nil)
+          @SessionID = sessionid
+          @RoomID = roomid
+          @Caller = caller
+          @Callee = callee
+          @StartTimestamp = starttimestamp
+          @AcceptTimestamp = accepttimestamp
+          @StaffEmail = staffemail
+          @StaffNumber = staffnumber
+          @SessionStatus = sessionstatus
+          @Direction = direction
+          @RingTimestamp = ringtimestamp
+          @ProtectedCaller = protectedcaller
+          @ProtectedCallee = protectedcallee
+        end
+
+        def deserialize(params)
+          @SessionID = params['SessionID']
+          @RoomID = params['RoomID']
+          @Caller = params['Caller']
+          @Callee = params['Callee']
+          @StartTimestamp = params['StartTimestamp']
+          @AcceptTimestamp = params['AcceptTimestamp']
+          @StaffEmail = params['StaffEmail']
+          @StaffNumber = params['StaffNumber']
+          @SessionStatus = params['SessionStatus']
+          @Direction = params['Direction']
+          @RingTimestamp = params['RingTimestamp']
+          @ProtectedCaller = params['ProtectedCaller']
+          @ProtectedCallee = params['ProtectedCallee']
+        end
+      end
+
+      # 坐席用户信息
+      class SeatUserInfo < TencentCloud::Common::AbstractModel
+        # @param Name: 坐席名称
+        # @type Name: String
+        # @param Mail: 坐席邮箱
+        # @type Mail: String
+        # @param Phone: 坐席电话号码（带0086前缀）
+        # @type Phone: String
+        # @param Nick: 坐席昵称
+        # @type Nick: String
+        # @param UserId: 用户ID
+        # @type UserId: String
+        # @param SkillGroupNameList: 坐席关联的技能组列表
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type SkillGroupNameList: Array
+        # @param StaffNumber: 工号
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type StaffNumber: String
+
+        attr_accessor :Name, :Mail, :Phone, :Nick, :UserId, :SkillGroupNameList, :StaffNumber
+        
+        def initialize(name=nil, mail=nil, phone=nil, nick=nil, userid=nil, skillgroupnamelist=nil, staffnumber=nil)
+          @Name = name
+          @Mail = mail
+          @Phone = phone
+          @Nick = nick
+          @UserId = userid
+          @SkillGroupNameList = skillgroupnamelist
+          @StaffNumber = staffnumber
+        end
+
+        def deserialize(params)
+          @Name = params['Name']
+          @Mail = params['Mail']
+          @Phone = params['Phone']
+          @Nick = params['Nick']
+          @UserId = params['UserId']
+          @SkillGroupNameList = params['SkillGroupNameList']
+          @StaffNumber = params['StaffNumber']
+        end
+      end
+
+      # 参与者信息
+      class ServeParticipant < TencentCloud::Common::AbstractModel
+        # @param Mail: 坐席邮箱
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Mail: String
+        # @param Phone: 坐席电话
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Phone: String
+        # @param RingTimestamp: 振铃时间戳，Unix 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type RingTimestamp: Integer
+        # @param AcceptTimestamp: 接听时间戳，Unix 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type AcceptTimestamp: Integer
+        # @param EndedTimestamp: 结束时间戳，Unix 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type EndedTimestamp: Integer
+        # @param RecordId: 录音 ID，能够索引到坐席侧的录音
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type RecordId: String
+        # @param Type: 参与者类型，"staffSeat", "outboundSeat", "staffPhoneSeat"
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Type: String
+        # @param TransferFrom: 转接来源坐席信息
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type TransferFrom: String
+        # @param TransferTo: 转接去向坐席信息
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type TransferTo: String
+        # @param TransferToType: 转接去向参与者类型，取值与 Type 一致
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type TransferToType: String
+        # @param SkillGroupId: 技能组 ID
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type SkillGroupId: Integer
+        # @param EndStatusString: 结束状态
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type EndStatusString: String
+        # @param RecordURL: 录音 URL
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type RecordURL: String
+        # @param Sequence: 参与者序号，从 0 开始
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Sequence: Integer
+        # @param StartTimestamp: 开始时间戳，Unix 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type StartTimestamp: Integer
+        # @param SkillGroupName: 技能组名称
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type SkillGroupName: String
+
+        attr_accessor :Mail, :Phone, :RingTimestamp, :AcceptTimestamp, :EndedTimestamp, :RecordId, :Type, :TransferFrom, :TransferTo, :TransferToType, :SkillGroupId, :EndStatusString, :RecordURL, :Sequence, :StartTimestamp, :SkillGroupName
+        
+        def initialize(mail=nil, phone=nil, ringtimestamp=nil, accepttimestamp=nil, endedtimestamp=nil, recordid=nil, type=nil, transferfrom=nil, transferto=nil, transfertotype=nil, skillgroupid=nil, endstatusstring=nil, recordurl=nil, sequence=nil, starttimestamp=nil, skillgroupname=nil)
+          @Mail = mail
+          @Phone = phone
+          @RingTimestamp = ringtimestamp
+          @AcceptTimestamp = accepttimestamp
+          @EndedTimestamp = endedtimestamp
+          @RecordId = recordid
+          @Type = type
+          @TransferFrom = transferfrom
+          @TransferTo = transferto
+          @TransferToType = transfertotype
+          @SkillGroupId = skillgroupid
+          @EndStatusString = endstatusstring
+          @RecordURL = recordurl
+          @Sequence = sequence
+          @StartTimestamp = starttimestamp
+          @SkillGroupName = skillgroupname
+        end
+
+        def deserialize(params)
+          @Mail = params['Mail']
+          @Phone = params['Phone']
+          @RingTimestamp = params['RingTimestamp']
+          @AcceptTimestamp = params['AcceptTimestamp']
+          @EndedTimestamp = params['EndedTimestamp']
+          @RecordId = params['RecordId']
+          @Type = params['Type']
+          @TransferFrom = params['TransferFrom']
+          @TransferTo = params['TransferTo']
+          @TransferToType = params['TransferToType']
+          @SkillGroupId = params['SkillGroupId']
+          @EndStatusString = params['EndStatusString']
+          @RecordURL = params['RecordURL']
+          @Sequence = params['Sequence']
+          @StartTimestamp = params['StartTimestamp']
+          @SkillGroupName = params['SkillGroupName']
+        end
+      end
+
+      # 技能组信息
+      class SkillGroupInfoItem < TencentCloud::Common::AbstractModel
+        # @param SkillGroupId: 技能组ID
+        # @type SkillGroupId: Integer
+        # @param SkillGroupName: 技能组名称
+        # @type SkillGroupName: String
+        # @param Type: 类型：IM、TEL、ALL（全媒体）
+        # @type Type: String
+        # @param RoutePolicy: 会话分配策略
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type RoutePolicy: String
+        # @param UsingLastSeat: 会话分配是否优先上次服务坐席
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type UsingLastSeat: Integer
+        # @param MaxConcurrency: 单客服最大并发数（电话类型默认1）
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type MaxConcurrency: Integer
+        # @param LastModifyTimestamp: 最后修改时间
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type LastModifyTimestamp: Integer
+
+        attr_accessor :SkillGroupId, :SkillGroupName, :Type, :RoutePolicy, :UsingLastSeat, :MaxConcurrency, :LastModifyTimestamp
+        
+        def initialize(skillgroupid=nil, skillgroupname=nil, type=nil, routepolicy=nil, usinglastseat=nil, maxconcurrency=nil, lastmodifytimestamp=nil)
+          @SkillGroupId = skillgroupid
+          @SkillGroupName = skillgroupname
+          @Type = type
+          @RoutePolicy = routepolicy
+          @UsingLastSeat = usinglastseat
+          @MaxConcurrency = maxconcurrency
+          @LastModifyTimestamp = lastmodifytimestamp
+        end
+
+        def deserialize(params)
+          @SkillGroupId = params['SkillGroupId']
+          @SkillGroupName = params['SkillGroupName']
+          @Type = params['Type']
+          @RoutePolicy = params['RoutePolicy']
+          @UsingLastSeat = params['UsingLastSeat']
+          @MaxConcurrency = params['MaxConcurrency']
+          @LastModifyTimestamp = params['LastModifyTimestamp']
+        end
+      end
+
+      # 技能组信息
+      class SkillGroupItem < TencentCloud::Common::AbstractModel
+        # @param SkillGroupId: 技能组ID
+        # @type SkillGroupId: Integer
+        # @param SkillGroupName: 技能组名称
+        # @type SkillGroupName: String
+        # @param Priority: 优先级
+        # @type Priority: Integer
+        # @param Type: 类型：IM、TEL、ALL（全媒体）
+        # @type Type: String
+
+        attr_accessor :SkillGroupId, :SkillGroupName, :Priority, :Type
+        
+        def initialize(skillgroupid=nil, skillgroupname=nil, priority=nil, type=nil)
+          @SkillGroupId = skillgroupid
+          @SkillGroupName = skillgroupname
+          @Priority = priority
+          @Type = type
+        end
+
+        def deserialize(params)
+          @SkillGroupId = params['SkillGroupId']
+          @SkillGroupName = params['SkillGroupName']
+          @Priority = params['Priority']
+          @Type = params['Type']
+        end
+      end
+
+      # 带有技能组优先级的坐席信息
+      class StaffInfo < TencentCloud::Common::AbstractModel
+        # @param Name: 坐席名称
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Name: String
+        # @param Mail: 坐席邮箱
+        # @type Mail: String
+        # @param Phone: 坐席电话号码
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Phone: String
+        # @param Nick: 坐席昵称
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type Nick: String
+        # @param StaffNumber: 坐席工号
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type StaffNumber: String
+        # @param SkillGroupList: 所属技能组列表
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type SkillGroupList: Array
+        # @param LastModifyTimestamp: 最后修改时间
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type LastModifyTimestamp: Integer
+
+        attr_accessor :Name, :Mail, :Phone, :Nick, :StaffNumber, :SkillGroupList, :LastModifyTimestamp
+        
+        def initialize(name=nil, mail=nil, phone=nil, nick=nil, staffnumber=nil, skillgrouplist=nil, lastmodifytimestamp=nil)
+          @Name = name
+          @Mail = mail
+          @Phone = phone
+          @Nick = nick
+          @StaffNumber = staffnumber
+          @SkillGroupList = skillgrouplist
+          @LastModifyTimestamp = lastmodifytimestamp
+        end
+
+        def deserialize(params)
+          @Name = params['Name']
+          @Mail = params['Mail']
+          @Phone = params['Phone']
+          @Nick = params['Nick']
+          @StaffNumber = params['StaffNumber']
+          unless params['SkillGroupList'].nil?
+            @SkillGroupList = []
+            params['SkillGroupList'].each do |i|
+              skillgroupitem_tmp = SkillGroupItem.new
+              skillgroupitem_tmp.deserialize(i)
+              @SkillGroupList << skillgroupitem_tmp
+            end
+          end
+          @LastModifyTimestamp = params['LastModifyTimestamp']
+        end
+      end
+
+      # 坐席状态补充信息
+      class StaffStatusExtra < TencentCloud::Common::AbstractModel
+        # @param Type: im - 文本 | tel - 电话 | all - 全媒体
+        # @type Type: String
+        # @param Direct: in - 呼入 | out - 呼出
+        # @type Direct: String
+
+        attr_accessor :Type, :Direct
+        
+        def initialize(type=nil, direct=nil)
+          @Type = type
+          @Direct = direct
+        end
+
+        def deserialize(params)
+          @Type = params['Type']
+          @Direct = params['Direct']
+        end
+      end
+
+      # 坐席状态相关信息
+      class StaffStatusMetrics < TencentCloud::Common::AbstractModel
+        # @param Email: 坐席邮箱
+        # @type Email: String
+        # @param Status: 坐席状态 free 示闲 | busy 忙碌 | rest 小休 | notReady 示忙 | afterCallWork 话后调整 | offline 离线
+        # @type Status: String
+        # @param StatusExtra: 坐席状态补充信息
+        # @type StatusExtra: :class:`Tencentcloud::Ccc.v20200210.models.StaffStatusExtra`
+        # @param OnlineDuration: 当天在线总时长
+        # @type OnlineDuration: Integer
+        # @param FreeDuration: 当天示闲总时长
+        # @type FreeDuration: Integer
+        # @param BusyDuration: 当天忙碌总时长
+        # @type BusyDuration: Integer
+        # @param NotReadyDuration: 当天示忙总时长
+        # @type NotReadyDuration: Integer
+        # @param RestDuration: 当天小休总时长
+        # @type RestDuration: Integer
+        # @param AfterCallWorkDuration: 当天话后调整总时长
+        # @type AfterCallWorkDuration: Integer
+        # @param Reason: 小休原因
+        # @type Reason: String
+        # @param ReserveRest: 是否预约小休
+        # @type ReserveRest: Boolean
+        # @param ReserveNotReady: 是否预约示忙
+        # @type ReserveNotReady: Boolean
+
+        attr_accessor :Email, :Status, :StatusExtra, :OnlineDuration, :FreeDuration, :BusyDuration, :NotReadyDuration, :RestDuration, :AfterCallWorkDuration, :Reason, :ReserveRest, :ReserveNotReady
+        
+        def initialize(email=nil, status=nil, statusextra=nil, onlineduration=nil, freeduration=nil, busyduration=nil, notreadyduration=nil, restduration=nil, aftercallworkduration=nil, reason=nil, reserverest=nil, reservenotready=nil)
+          @Email = email
+          @Status = status
+          @StatusExtra = statusextra
+          @OnlineDuration = onlineduration
+          @FreeDuration = freeduration
+          @BusyDuration = busyduration
+          @NotReadyDuration = notreadyduration
+          @RestDuration = restduration
+          @AfterCallWorkDuration = aftercallworkduration
+          @Reason = reason
+          @ReserveRest = reserverest
+          @ReserveNotReady = reservenotready
+        end
+
+        def deserialize(params)
+          @Email = params['Email']
+          @Status = params['Status']
+          unless params['StatusExtra'].nil?
+            @StatusExtra = StaffStatusExtra.new
+            @StatusExtra.deserialize(params['StatusExtra'])
+          end
+          @OnlineDuration = params['OnlineDuration']
+          @FreeDuration = params['FreeDuration']
+          @BusyDuration = params['BusyDuration']
+          @NotReadyDuration = params['NotReadyDuration']
+          @RestDuration = params['RestDuration']
+          @AfterCallWorkDuration = params['AfterCallWorkDuration']
+          @Reason = params['Reason']
+          @ReserveRest = params['ReserveRest']
+          @ReserveNotReady = params['ReserveNotReady']
+        end
+      end
+
+      # 电话话单信息
+      class TelCdrInfo < TencentCloud::Common::AbstractModel
+        # @param Caller: 主叫号码
+        # @type Caller: String
+        # @param Callee: 被叫号码
+        # @type Callee: String
+        # @param Time: 呼叫发起时间戳，Unix 时间戳
+        # @type Time: Integer
+        # @param Direction: 呼入呼出方向 0 呼入 1 呼出
+        # @type Direction: Integer
+        # @param Duration: 通话时长
+        # @type Duration: Integer
+        # @param RecordURL: 录音信息
+        # @type RecordURL: String
+        # @param SeatUser: 坐席信息
+        # @type SeatUser: :class:`Tencentcloud::Ccc.v20200210.models.SeatUserInfo`
+        # @param EndStatus: 结束状态
+        # 0	错误
+        # 1	正常结束
+        # 2	未接通
+        # 17	坐席未接
+        # 100	黑名单
+        # 101	坐席转接
+        # 102	IVR 期间用户放弃
+        # 103	会话排队期间用户放弃
+        # 104	会话振铃期间用户放弃
+        # 105	无坐席在线
+        # 106	非工作时间
+        # 107	IVR后直接结束
+        # 201	未知状态
+        # 202	未接听
+        # 203	拒接挂断
+        # 204	关机
+        # 205	空号
+        # 206	通话中
+        # 207	欠费
+        # 208	运营商线路异常
+        # 209	主叫取消
+        # 210	不在服务区
+        # @type EndStatus: Integer
+        # @param SkillGroup: 技能组名称
+        # @type SkillGroup: String
+        # @param CallerLocation: 主叫归属地
+        # @type CallerLocation: String
+        # @param IVRDuration: IVR 阶段耗时
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type IVRDuration: Integer
+        # @param RingTimestamp: 振铃时间戳，UNIX 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type RingTimestamp: Integer
+        # @param AcceptTimestamp: 接听时间戳，UNIX 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type AcceptTimestamp: Integer
+        # @param EndedTimestamp: 结束时间戳，UNIX 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type EndedTimestamp: Integer
+        # @param IVRKeyPressed: IVR 按键信息 ，e.g. ["1","2","3"]
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type IVRKeyPressed: Array
+        # @param HungUpSide: 挂机方 seat 坐席 user 用户
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type HungUpSide: String
+        # @param ServeParticipants: 服务参与者列表
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type ServeParticipants: Array
+        # @param SkillGroupId: 技能组ID
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type SkillGroupId: Integer
+        # @param EndStatusString: error                   错误
+        # ok                       正常结束
+        # unconnected      未接通
+        # seatGiveUp         坐席未接
+        # blackList             黑名单
+        # seatForward       坐席转接
+        # ivrGiveUp           IVR 期间用户放弃
+        # waitingGiveUp   会话排队期间用户放弃
+        # ringingGiveUp   会话振铃期间用户放弃
+        # noSeatOnline     无坐席在线
+        # notWorkTime     非工作时间
+        # ivrEnd                 IVR后直接结束
+        # unknown            未知状态
+        # notAnswer          未接听
+        # userReject          拒接挂断
+        # powerOff            关机
+        # numberNotExist  空号
+        # busy                    通话中
+        # outOfCredit        欠费
+        # operatorError     运营商线路异常
+        # callerCancel        主叫取消
+        # notInService       不在服务区
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type EndStatusString: String
+        # @param StartTimestamp: 会话开始时间戳，UNIX 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type StartTimestamp: Integer
+        # @param QueuedTimestamp: 进入排队时间，Unix 秒级时间戳
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type QueuedTimestamp: Integer
+        # @param PostIVRKeyPressed: 后置IVR按键信息（e.g. [{"Key":"1","Label":"非常满意"}]）
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type PostIVRKeyPressed: Array
+        # @param QueuedSkillGroupId: 排队技能组Id
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type QueuedSkillGroupId: Integer
+        # @param SessionId: 会话 ID
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type SessionId: String
+        # @param ProtectedCaller: 主叫号码保护ID，开启号码保护映射功能时有效，且Caller字段置空
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type ProtectedCaller: String
+        # @param ProtectedCallee: 被叫号码保护ID，开启号码保护映射功能时有效，且Callee字段置空
+        # 注意：此字段可能返回 null，表示取不到有效值。
+        # @type ProtectedCallee: String
+
+        attr_accessor :Caller, :Callee, :Time, :Direction, :Duration, :RecordURL, :SeatUser, :EndStatus, :SkillGroup, :CallerLocation, :IVRDuration, :RingTimestamp, :AcceptTimestamp, :EndedTimestamp, :IVRKeyPressed, :HungUpSide, :ServeParticipants, :SkillGroupId, :EndStatusString, :StartTimestamp, :QueuedTimestamp, :PostIVRKeyPressed, :QueuedSkillGroupId, :SessionId, :ProtectedCaller, :ProtectedCallee
+        
+        def initialize(caller=nil, callee=nil, time=nil, direction=nil, duration=nil, recordurl=nil, seatuser=nil, endstatus=nil, skillgroup=nil, callerlocation=nil, ivrduration=nil, ringtimestamp=nil, accepttimestamp=nil, endedtimestamp=nil, ivrkeypressed=nil, hungupside=nil, serveparticipants=nil, skillgroupid=nil, endstatusstring=nil, starttimestamp=nil, queuedtimestamp=nil, postivrkeypressed=nil, queuedskillgroupid=nil, sessionid=nil, protectedcaller=nil, protectedcallee=nil)
+          @Caller = caller
+          @Callee = callee
+          @Time = time
+          @Direction = direction
+          @Duration = duration
+          @RecordURL = recordurl
+          @SeatUser = seatuser
+          @EndStatus = endstatus
+          @SkillGroup = skillgroup
+          @CallerLocation = callerlocation
+          @IVRDuration = ivrduration
+          @RingTimestamp = ringtimestamp
+          @AcceptTimestamp = accepttimestamp
+          @EndedTimestamp = endedtimestamp
+          @IVRKeyPressed = ivrkeypressed
+          @HungUpSide = hungupside
+          @ServeParticipants = serveparticipants
+          @SkillGroupId = skillgroupid
+          @EndStatusString = endstatusstring
+          @StartTimestamp = starttimestamp
+          @QueuedTimestamp = queuedtimestamp
+          @PostIVRKeyPressed = postivrkeypressed
+          @QueuedSkillGroupId = queuedskillgroupid
+          @SessionId = sessionid
+          @ProtectedCaller = protectedcaller
+          @ProtectedCallee = protectedcallee
+        end
+
+        def deserialize(params)
+          @Caller = params['Caller']
+          @Callee = params['Callee']
+          @Time = params['Time']
+          @Direction = params['Direction']
+          @Duration = params['Duration']
+          @RecordURL = params['RecordURL']
+          unless params['SeatUser'].nil?
+            @SeatUser = SeatUserInfo.new
+            @SeatUser.deserialize(params['SeatUser'])
+          end
+          @EndStatus = params['EndStatus']
+          @SkillGroup = params['SkillGroup']
+          @CallerLocation = params['CallerLocation']
+          @IVRDuration = params['IVRDuration']
+          @RingTimestamp = params['RingTimestamp']
+          @AcceptTimestamp = params['AcceptTimestamp']
+          @EndedTimestamp = params['EndedTimestamp']
+          @IVRKeyPressed = params['IVRKeyPressed']
+          @HungUpSide = params['HungUpSide']
+          unless params['ServeParticipants'].nil?
+            @ServeParticipants = []
+            params['ServeParticipants'].each do |i|
+              serveparticipant_tmp = ServeParticipant.new
+              serveparticipant_tmp.deserialize(i)
+              @ServeParticipants << serveparticipant_tmp
+            end
+          end
+          @SkillGroupId = params['SkillGroupId']
+          @EndStatusString = params['EndStatusString']
+          @StartTimestamp = params['StartTimestamp']
+          @QueuedTimestamp = params['QueuedTimestamp']
+          unless params['PostIVRKeyPressed'].nil?
+            @PostIVRKeyPressed = []
+            params['PostIVRKeyPressed'].each do |i|
+              ivrkeypressedelement_tmp = IVRKeyPressedElement.new
+              ivrkeypressedelement_tmp.deserialize(i)
+              @PostIVRKeyPressed << ivrkeypressedelement_tmp
+            end
+          end
+          @QueuedSkillGroupId = params['QueuedSkillGroupId']
+          @SessionId = params['SessionId']
+          @ProtectedCaller = params['ProtectedCaller']
+          @ProtectedCallee = params['ProtectedCallee']
+        end
+      end
+
+      # UnbindStaffSkillGroupList请求参数结构体
+      class UnbindStaffSkillGroupListRequest < TencentCloud::Common::AbstractModel
+        # @param SdkAppId: 实例ID
+        # @type SdkAppId: Integer
+        # @param StaffEmail: 客服邮箱
+        # @type StaffEmail: String
+        # @param SkillGroupList: 解绑技能组列表
+        # @type SkillGroupList: Array
+
+        attr_accessor :SdkAppId, :StaffEmail, :SkillGroupList
+        
+        def initialize(sdkappid=nil, staffemail=nil, skillgrouplist=nil)
+          @SdkAppId = sdkappid
+          @StaffEmail = staffemail
+          @SkillGroupList = skillgrouplist
+        end
+
+        def deserialize(params)
+          @SdkAppId = params['SdkAppId']
+          @StaffEmail = params['StaffEmail']
+          @SkillGroupList = params['SkillGroupList']
+        end
+      end
+
+      # UnbindStaffSkillGroupList返回参数结构体
+      class UnbindStaffSkillGroupListResponse < TencentCloud::Common::AbstractModel
+        # @param RequestId: 唯一请求 ID，每次请求都会返回。定位问题时需要提供该次请求的 RequestId。
+        # @type RequestId: String
+
+        attr_accessor :RequestId
+        
+        def initialize(requestid=nil)
+          @RequestId = requestid
+        end
+
+        def deserialize(params)
+          @RequestId = params['RequestId']
+        end
+      end
+
+    end
+  end
+end
+