sysaid 0.2.3 → 0.3.0
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- checksums.yaml +4 -4
- data/lib/sysaid.rb +1 -0
- data/lib/sysaid/activity.rb +148 -0
- data/lib/sysaid/ticket.rb +58 -0
- metadata +3 -2
checksums.yaml
CHANGED
@@ -1,7 +1,7 @@
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1
1
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---
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2
2
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SHA1:
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3
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-
metadata.gz:
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4
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-
data.tar.gz:
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3
|
+
metadata.gz: 0bc7dbae6cf5ac0e3a514cf8316b1c5aebd16a9e
|
4
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+
data.tar.gz: babb7c8076094240eaa4bd1d18eb621ef0e7e46f
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5
5
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SHA512:
|
6
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-
metadata.gz:
|
7
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-
data.tar.gz:
|
6
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+
metadata.gz: 9fc827b98fe2ac91bad360001165d9971c15d157ae723ddc9fb293333634432c03e172b951f5087e9c1c8ba4cb32cfe875f1e40624dee3600a6a5c43438e977a
|
7
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+
data.tar.gz: a67f7d7288856fdc424e9f7ab4d68e8daa14a7a795569152d641e63acd014219eb0f36386d1daed61392cc0fd78fc72ef572f964307d5a70e6c01f4e5d07a64b
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data/lib/sysaid.rb
CHANGED
@@ -0,0 +1,148 @@
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1
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+
require 'date'
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2
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+
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3
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+
class SysAid::Activity
|
4
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+
attr_accessor :ciid, :cust_int1, :cust_int2, :cust_int3, :cust_int4, :cust_list1, :cust_list2, :description, :from_time,
|
5
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+
:id, :sr_id, :to_time, :user
|
6
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+
|
7
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+
def initialize
|
8
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+
reset_all_attributes
|
9
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+
end
|
10
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+
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11
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+
# Needed by both initialize and delete (to empty out the object when deleted)
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12
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+
def reset_all_attributes
|
13
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+
self.ciid = nil
|
14
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+
self.cust_int1 = nil
|
15
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+
self.cust_int2 = nil
|
16
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+
self.cust_int3 = nil
|
17
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+
self.cust_int4 = nil
|
18
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+
self.cust_list1 = nil
|
19
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+
self.cust_list2 = nil
|
20
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+
self.description = nil
|
21
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+
self.from_time = Date.new
|
22
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+
self.id = nil
|
23
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+
self.sr_id = nil
|
24
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+
self.to_time = Date.new
|
25
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+
self.user = nil
|
26
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+
end
|
27
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+
|
28
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+
# Returns an array of Activity IDs based on ticket_id.
|
29
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+
# Returns false on error.
|
30
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+
def self.find_by_ticket_id(ticket_id)
|
31
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+
response = SysAid.client.call(:execute_select_query, message: sql_query(" service_req_id = #{ticket_id}"))
|
32
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+
|
33
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+
if response.to_hash[:execute_select_query_response][:return]
|
34
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+
return response.to_hash[:execute_select_query_response][:return]
|
35
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+
end
|
36
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+
|
37
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+
return false
|
38
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+
end
|
39
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+
|
40
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+
# Returns a specific Activity based on an Activity ID
|
41
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+
def self.find_by_id(activity_id)
|
42
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+
activity = SysAid::Activity.new
|
43
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+
|
44
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+
activity.id = activity_id
|
45
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+
|
46
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+
return nil unless activity.refresh
|
47
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+
|
48
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+
return activity
|
49
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+
end
|
50
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+
|
51
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+
# Loads the latest ticket information from the SysAid server
|
52
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+
def refresh
|
53
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+
response = SysAid.client.call(:load_by_string_id, message: to_xml)
|
54
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+
|
55
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+
if response.to_hash[:load_by_string_id_response][:return]
|
56
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+
set_self_from_response(response.to_hash[:load_by_string_id_response][:return])
|
57
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+
return true
|
58
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+
end
|
59
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+
|
60
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+
return false
|
61
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+
end
|
62
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+
|
63
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+
# Saves an activity back to the SysAid server
|
64
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+
#
|
65
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+
# Example:
|
66
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+
# >> activity_object.save
|
67
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+
# => true
|
68
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+
def save
|
69
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+
if SysAid.logged_in? == false
|
70
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+
raise "You must log in before creating or saving an activity."
|
71
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+
end
|
72
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+
|
73
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# Save it via the SOAP API
|
74
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+
response = SysAid.client.call(:save, message: to_xml(false))
|
75
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+
if response.to_hash[:save_response][:return]
|
76
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+
# In the case of new activities, the SysAid response will be the assigned ID
|
77
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+
self.id = response.to_hash[:save_response][:return] unless self.id
|
78
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+
return true
|
79
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+
else
|
80
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+
return false
|
81
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+
end
|
82
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+
end
|
83
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+
|
84
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# Deletes an activity from the SysAid server
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85
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#
|
86
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# No return value as SysAid's 'delete' call returns void. No idea why.
|
87
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+
#
|
88
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+
# Example:
|
89
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+
# >> activity_object.delete
|
90
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# => true
|
91
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+
def delete
|
92
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+
SysAid.client.call(:delete, message: to_xml(false))
|
93
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+
|
94
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+
reset_all_attributes
|
95
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+
end
|
96
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+
|
97
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+
private
|
98
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+
|
99
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+
def self.sql_query(query)
|
100
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+
builder = Builder::XmlMarkup.new
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101
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+
|
102
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builder.sessionId(SysAid.session_id)
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103
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xml = builder.apiSysObj('xsi:type' => "tns:apiServiceRequestActivity")
|
104
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xml = builder.condition(query)
|
105
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xml
|
106
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+
end
|
107
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+
|
108
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+
def to_xml(include_id = true)
|
109
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builder = Builder::XmlMarkup.new
|
110
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+
|
111
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builder.sessionId(SysAid.session_id)
|
112
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+
xml = builder.apiSysObj('xsi:type' => "tns:apiServiceRequestActivity") { |b|
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113
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b.CIId(self.ciid, 'xsi:type' => 'xsd:int')
|
114
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+
b.custInt1(self.cust_int1, 'xsi:type' => 'xsd:int')
|
115
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+
b.custInt2(self.cust_int2, 'xsi:type' => 'xsd:int')
|
116
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+
b.custInt3(self.cust_int3, 'xsi:type' => 'xsd:int')
|
117
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+
b.custInt4(self.cust_int4, 'xsi:type' => 'xsd:int')
|
118
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b.custList1(self.cust_list1, 'xsi:type' => 'xsd:int')
|
119
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b.custList2(self.cust_list2, 'xsi:type' => 'xsd:int')
|
120
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b.description(self.description, 'xsi:type' => 'xsd:string')
|
121
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b.fromTime(self.from_time.rfc3339, 'xsi:type' => 'xsd:dateTime')
|
122
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b.id(self.id, 'xsi:type' => 'xsd:int')
|
123
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b.srID(self.sr_id, 'xsi:type' => 'xsd:int')
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124
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b.toTime(self.to_time.rfc3339, 'xsi:type' => 'xsd:dateTime')
|
125
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b.user(self.user, 'xsi:type' => 'xsd:string')
|
126
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}
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127
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xml = builder.id(self.id) if include_id
|
128
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+
|
129
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+
xml
|
130
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+
end
|
131
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+
|
132
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# Update instance variables to match what is in response
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133
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def set_self_from_response(response)
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134
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self.ciid = response[:ci_id]
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135
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self.cust_int1 = response[:cust_int1]
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136
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self.cust_int2 = response[:cust_int2]
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137
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+
self.cust_int3 = response[:cust_int3]
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138
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self.cust_int4 = response[:cust_int4]
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139
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self.cust_list1 = response[:cust_list1]
|
140
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self.cust_list2 = response[:cust_list2]
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141
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self.description = response[:description]
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142
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self.from_time = response[:from_time]
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143
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self.id = response[:id]
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144
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+
self.sr_id = response[:sr_id]
|
145
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self.to_time = response[:to_time]
|
146
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+
self.user = response[:user]
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147
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+
end
|
148
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+
end
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data/lib/sysaid/ticket.rb
CHANGED
@@ -10,9 +10,63 @@ class SysAid::Ticket
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10
10
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:update_time, :update_user, :user_manager, :workaround, :insert_time, :followup_text, :email_account
|
11
11
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|
12
12
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def initialize
|
13
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+
reset_all_attributes
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14
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+
end
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15
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+
|
16
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+
# Needed by both initialize and delete (to empty out the object when deleted)
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17
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+
def reset_all_attributes
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18
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self.agreement = nil
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19
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self.archive = nil
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20
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self.assign_counter = nil
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21
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self.assigned_group = nil
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22
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self.assigned_to = nil
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23
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self.ciid = nil
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24
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self.category = nil
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25
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self.cc = nil
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26
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self.change_category = nil
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13
27
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self.close_time = Date.new
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28
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self.closure_information = nil
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29
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+
self.computer_id = nil
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30
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self.current_support_level = nil
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31
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self.cust_int1 = nil
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32
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self.cust_int2 = nil
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33
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self.cust_list1 = nil
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34
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+
self.cust_list2 = nil
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35
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self.cust_notes = nil
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36
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self.cust_text1 = nil
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37
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self.cust_text2 = nil
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38
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self.description = nil
|
39
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+
self.email_account = nil
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40
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self.escalation = nil
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41
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self.followup_text = nil
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42
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self.id = nil
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43
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self.impact = nil
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14
44
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self.insert_time = Date.new
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45
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self.location = nil
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46
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self.max_support_level = nil
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47
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self.notes = nil
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48
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self.parent_link = nil
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49
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self.priority = nil
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50
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self.project_id = nil
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51
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self.reopen_counter = nil
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52
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self.request_user = nil
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53
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self.resolution = nil
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54
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self.solution = nil
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55
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self.source = nil
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56
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self.sr_sub_type = nil
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57
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self.sr_type = nil
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58
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self.status = nil
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59
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self.sub_category = nil
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60
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self.success_rating = nil
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61
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self.task_id = nil
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62
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self.third_level_category = nil
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63
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self.title = nil
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15
64
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self.update_time = Date.new
|
65
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self.update_user = nil
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66
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self.urgency = nil
|
67
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self.user_manager = nil
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68
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self.version = nil
|
69
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self.workaround = nil
|
16
70
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end
|
17
71
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18
72
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def self.find_by_id(ticket_id)
|
@@ -63,6 +117,8 @@ class SysAid::Ticket
|
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63
117
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# Save it via the SOAP API
|
64
118
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response = SysAid.client.call(:save, message: to_xml(false))
|
65
119
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if response.to_hash[:save_response][:return]
|
120
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+
# In the case of a new ticket, the SysAid response will be the assigned ID
|
121
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+
self.id = response.to_hash[:save_response][:return] unless self.id
|
66
122
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return true
|
67
123
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else
|
68
124
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return false
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@@ -78,6 +134,8 @@ class SysAid::Ticket
|
|
78
134
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# => true
|
79
135
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def delete
|
80
136
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SysAid.client.call(:delete, message: to_xml(false))
|
137
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+
|
138
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+
reset_all_attributes
|
81
139
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end
|
82
140
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83
141
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private
|
metadata
CHANGED
@@ -1,14 +1,14 @@
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1
1
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--- !ruby/object:Gem::Specification
|
2
2
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name: sysaid
|
3
3
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version: !ruby/object:Gem::Version
|
4
|
-
version: 0.
|
4
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+
version: 0.3.0
|
5
5
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platform: ruby
|
6
6
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authors:
|
7
7
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- Christopher Thielen
|
8
8
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autorequire:
|
9
9
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bindir: bin
|
10
10
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cert_chain: []
|
11
|
-
date: 2014-01-
|
11
|
+
date: 2014-01-23 00:00:00.000000000 Z
|
12
12
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dependencies:
|
13
13
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- !ruby/object:Gem::Dependency
|
14
14
|
name: savon
|
@@ -37,6 +37,7 @@ extensions: []
|
|
37
37
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extra_rdoc_files: []
|
38
38
|
files:
|
39
39
|
- lib/sysaid.rb
|
40
|
+
- lib/sysaid/activity.rb
|
40
41
|
- lib/sysaid/project.rb
|
41
42
|
- lib/sysaid/task.rb
|
42
43
|
- lib/sysaid/ticket.rb
|