sysaid 0.2.3 → 0.3.0

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA1:
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-  data.tar.gz: e79e424da0578c4a74472dc4ec4ed860f84d38ec
+  metadata.gz: 0bc7dbae6cf5ac0e3a514cf8316b1c5aebd16a9e
+  data.tar.gz: babb7c8076094240eaa4bd1d18eb621ef0e7e46f
 SHA512:
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+  metadata.gz: 9fc827b98fe2ac91bad360001165d9971c15d157ae723ddc9fb293333634432c03e172b951f5087e9c1c8ba4cb32cfe875f1e40624dee3600a6a5c43438e977a
+  data.tar.gz: a67f7d7288856fdc424e9f7ab4d68e8daa14a7a795569152d641e63acd014219eb0f36386d1daed61392cc0fd78fc72ef572f964307d5a70e6c01f4e5d07a64b

data/lib/sysaid.rb

@@ -67,6 +67,7 @@ class SysAid
   end
 end
 
+require 'sysaid/activity'
 require 'sysaid/project'
 require 'sysaid/task'
 require 'sysaid/ticket'

data/lib/sysaid/activity.rb

@@ -0,0 +1,148 @@
+require 'date'
+
+class SysAid::Activity
+  attr_accessor :ciid, :cust_int1, :cust_int2, :cust_int3, :cust_int4, :cust_list1, :cust_list2, :description, :from_time,
+                :id, :sr_id, :to_time, :user
+  
+  def initialize
+    reset_all_attributes
+  end
+  
+  # Needed by both initialize and delete (to empty out the object when deleted)
+  def reset_all_attributes
+    self.ciid = nil
+    self.cust_int1 = nil
+    self.cust_int2 = nil
+    self.cust_int3 = nil
+    self.cust_int4 = nil
+    self.cust_list1 = nil
+    self.cust_list2 = nil
+    self.description = nil
+    self.from_time = Date.new
+    self.id = nil
+    self.sr_id = nil
+    self.to_time = Date.new
+    self.user = nil
+  end
+  
+  # Returns an array of Activity IDs based on ticket_id.
+  # Returns false on error.
+  def self.find_by_ticket_id(ticket_id)
+    response = SysAid.client.call(:execute_select_query, message: sql_query(" service_req_id = #{ticket_id}"))
+    
+    if response.to_hash[:execute_select_query_response][:return]
+      return response.to_hash[:execute_select_query_response][:return]
+    end
+    
+    return false
+  end
+  
+  # Returns a specific Activity based on an Activity ID
+  def self.find_by_id(activity_id)
+    activity = SysAid::Activity.new
+    
+    activity.id = activity_id
+    
+    return nil unless activity.refresh
+    
+    return activity
+  end
+  
+  # Loads the latest ticket information from the SysAid server
+  def refresh
+    response = SysAid.client.call(:load_by_string_id, message: to_xml)
+    
+    if response.to_hash[:load_by_string_id_response][:return]
+      set_self_from_response(response.to_hash[:load_by_string_id_response][:return])
+      return true
+    end
+    
+    return false
+  end
+  
+  # Saves an activity back to the SysAid server
+  #
+  # Example:
+  #   >> activity_object.save
+  #   => true
+  def save
+    if SysAid.logged_in? == false
+      raise "You must log in before creating or saving an activity."
+    end
+    
+    # Save it via the SOAP API
+    response = SysAid.client.call(:save, message: to_xml(false))
+    if response.to_hash[:save_response][:return]
+      # In the case of new activities, the SysAid response will be the assigned ID
+      self.id = response.to_hash[:save_response][:return] unless self.id
+      return true
+    else
+      return false
+    end
+  end
+
+  # Deletes an activity from the SysAid server
+  #
+  # No return value as SysAid's 'delete' call returns void. No idea why.
+  #
+  # Example:
+  #   >> activity_object.delete
+  #   => true
+  def delete
+    SysAid.client.call(:delete, message: to_xml(false))
+    
+    reset_all_attributes
+  end
+  
+  private
+  
+  def self.sql_query(query)
+    builder = Builder::XmlMarkup.new
+
+    builder.sessionId(SysAid.session_id)
+    xml = builder.apiSysObj('xsi:type' => "tns:apiServiceRequestActivity")
+    xml = builder.condition(query)
+    xml
+  end
+  
+  def to_xml(include_id = true)
+    builder = Builder::XmlMarkup.new
+    
+    builder.sessionId(SysAid.session_id)
+    xml = builder.apiSysObj('xsi:type' => "tns:apiServiceRequestActivity") { |b|
+      b.CIId(self.ciid, 'xsi:type' => 'xsd:int')
+      b.custInt1(self.cust_int1, 'xsi:type' => 'xsd:int')
+      b.custInt2(self.cust_int2, 'xsi:type' => 'xsd:int')
+      b.custInt3(self.cust_int3, 'xsi:type' => 'xsd:int')
+      b.custInt4(self.cust_int4, 'xsi:type' => 'xsd:int')
+      b.custList1(self.cust_list1, 'xsi:type' => 'xsd:int')
+      b.custList2(self.cust_list2, 'xsi:type' => 'xsd:int')
+      b.description(self.description, 'xsi:type' => 'xsd:string')
+      b.fromTime(self.from_time.rfc3339, 'xsi:type' => 'xsd:dateTime')
+      b.id(self.id, 'xsi:type' => 'xsd:int')
+      b.srID(self.sr_id, 'xsi:type' => 'xsd:int')
+      b.toTime(self.to_time.rfc3339, 'xsi:type' => 'xsd:dateTime')
+      b.user(self.user, 'xsi:type' => 'xsd:string')
+    }
+    xml = builder.id(self.id) if include_id
+
+    xml
+  end
+  
+  # Update instance variables to match what is in response
+  def set_self_from_response(response)
+    self.ciid = response[:ci_id]
+    self.cust_int1 = response[:cust_int1]
+    self.cust_int2 = response[:cust_int2]
+    self.cust_int3 = response[:cust_int3]
+    self.cust_int4 = response[:cust_int4]
+    self.cust_list1 = response[:cust_list1]
+    self.cust_list2 = response[:cust_list2]
+    self.description = response[:description]
+    self.from_time = response[:from_time]
+    self.id = response[:id]
+    self.sr_id = response[:sr_id]
+    self.to_time = response[:to_time]
+    self.user = response[:user]
+  end
+end

data/lib/sysaid/ticket.rb

@@ -10,9 +10,63 @@ class SysAid::Ticket
                 :update_time, :update_user, :user_manager, :workaround, :insert_time, :followup_text, :email_account
   
   def initialize
+    reset_all_attributes
+  end
+  
+  # Needed by both initialize and delete (to empty out the object when deleted)
+  def reset_all_attributes
+    self.agreement = nil
+    self.archive = nil
+    self.assign_counter = nil
+    self.assigned_group = nil
+    self.assigned_to = nil
+    self.ciid = nil
+    self.category = nil
+    self.cc = nil
+    self.change_category = nil
     self.close_time = Date.new
+    self.closure_information = nil
+    self.computer_id = nil
+    self.current_support_level = nil
+    self.cust_int1 = nil
+    self.cust_int2 = nil
+    self.cust_list1 = nil
+    self.cust_list2 = nil
+    self.cust_notes = nil
+    self.cust_text1 = nil
+    self.cust_text2 = nil
+    self.description = nil
+    self.email_account = nil
+    self.escalation = nil
+    self.followup_text = nil
+    self.id = nil
+    self.impact = nil
     self.insert_time = Date.new
+    self.location = nil
+    self.max_support_level = nil
+    self.notes = nil
+    self.parent_link = nil
+    self.priority = nil
+    self.project_id = nil
+    self.reopen_counter = nil
+    self.request_user = nil
+    self.resolution = nil
+    self.solution = nil
+    self.source = nil
+    self.sr_sub_type = nil
+    self.sr_type = nil
+    self.status = nil
+    self.sub_category = nil
+    self.success_rating = nil
+    self.task_id = nil
+    self.third_level_category = nil
+    self.title = nil
     self.update_time = Date.new
+    self.update_user = nil
+    self.urgency = nil
+    self.user_manager = nil
+    self.version = nil
+    self.workaround = nil
   end
   
   def self.find_by_id(ticket_id)
@@ -63,6 +117,8 @@ class SysAid::Ticket
     # Save it via the SOAP API
     response = SysAid.client.call(:save, message: to_xml(false))
     if response.to_hash[:save_response][:return]
+      # In the case of a new ticket, the SysAid response will be the assigned ID
+      self.id = response.to_hash[:save_response][:return] unless self.id
       return true
     else
       return false
@@ -78,6 +134,8 @@ class SysAid::Ticket
   #   => true  
   def delete
     SysAid.client.call(:delete, message: to_xml(false))
+    
+    reset_all_attributes
   end
   
   private

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: sysaid
 version: !ruby/object:Gem::Version
-  version: 0.2.3
+  version: 0.3.0
 platform: ruby
 authors:
 - Christopher Thielen
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2014-01-17 00:00:00.000000000 Z
+date: 2014-01-23 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: savon
@@ -37,6 +37,7 @@ extensions: []
 extra_rdoc_files: []
 files:
 - lib/sysaid.rb
+- lib/sysaid/activity.rb
 - lib/sysaid/project.rb
 - lib/sysaid/task.rb
 - lib/sysaid/ticket.rb