supportpal 0.1.0 → 0.1.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/lib/supportpal.rb +32 -27
- data/lib/supportpal/config.rb +7 -5
- data/lib/supportpal/version.rb +1 -1
- metadata +2 -2
checksums.yaml
CHANGED
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@@ -1,7 +1,7 @@
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---
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SHA1:
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-
metadata.gz:
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data.tar.gz:
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metadata.gz: 771fd462d23eee2a4d6f4d4f3b8612bdf9d672f0
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4
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data.tar.gz: 59244f2131b0bfca10d2725c5e6dda3e6dba600f
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SHA512:
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metadata.gz:
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data.tar.gz:
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metadata.gz: 6b9c284c96a449917c8593e6de0ffa8a436d03c4e0af326c60a7c99373001efe760eed4accae7a1ccb88e8e6e07cb56a7e930b9a3a3c9f04db7ac51cff62b42c
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7
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data.tar.gz: 7b0db60773b24b2116b04ca774962ec45b8516f46c1ffa48f2d844fd27f1eee9c3fb150e17e042e7fd48252f43d16aa81a4bf6fe5c2e4d94c02d5d3e6a09bdb7
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data/lib/supportpal.rb
CHANGED
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@@ -10,7 +10,7 @@ module SupportPal
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class Session
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include HTTParty
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# Uncomment to debug output
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-
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debug_output $stdout
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def initialize(options)
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# Make a class variable
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@@ -42,56 +42,61 @@ module SupportPal
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def open_new_ticket(subject, message, options = {})
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params = {}
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params['subject']
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params['text']
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params['subject'] = subject
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params['text'] = message
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-
params['user']
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params['user']
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params['user']
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params['user'] = @config[:ticket_user_id]
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params['user'] = options[:operator_id] if options[:operator_id]
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params['user'] = options[:user_id] if options[:user_id]
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params['department']
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params['status']
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params['priority']
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params['department'] = (options[:department]) ? options[:department] : @config[:ticket_department_id]
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params['status'] = (options[:status]) ? options[:status] : @config[:ticket_status]
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params['priority'] = (options[:priority]) ? options[:priority] : @config[:ticket_priority]
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+
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params['internal'] = options[:internal] if options[:internal]
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+
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params['send_user_email'] = (options[:send_user_email]) ? options[:send_user_email] : @config[:ticket_send_user_email]
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params['send_operators_email'] = (options[:send_operators_email]) ? options[:send_operators_email] : @config[:ticket_send_operators_email]
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@http_options.merge!({ body: params })
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res = self.class.post('/api/ticket/ticket', @http_options)
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response = res.parsed_response
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if response['status'] == 'success' then
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return {
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-
:status
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-
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:status => 'success',
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:ticket_id => response['data']['id']
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}
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else
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return {
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-
:status
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-
:message
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:status => 'failure',
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:message => response['message']
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}
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end
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end
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def add_ticket_note(ticket_id, message, options = {})
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params = {}
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-
params['text']
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params['text'] = message
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-
params['user_id']
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params['user_id']
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-
params['user_id']
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params['user_id'] = @config[:ticket_user_id]
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params['user_id'] = options['operator_id'] if options['operator_id']
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params['user_id'] = options['user_id'] if options['user_id']
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params['ticket_id']
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params['message_type']
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params['ticket_id'] = ticket_id
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params['message_type'] = 1 # 1 = note, 0 = reply
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@http_options.merge!({ body: params })
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res = self.class.post("/api/ticket/message", @http_options)
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response = res.parsed_response
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if response['status'] == 'success' then
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return {
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:status
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:message
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:status => 'success',
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:message => response['message']
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}
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else
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return {
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-
:status
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:message
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:status => 'failure',
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:message => response['message']
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}
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end
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end
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@@ -103,13 +108,13 @@ module SupportPal
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response = res.parsed_response
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if response['status'] == 'success' then
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return {
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:status
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:message
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:status => 'success',
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:message => response['message']
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}
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else
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return {
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-
:status
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:message
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:status => 'failure',
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:message => response['message']
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}
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end
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end
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data/lib/supportpal/config.rb
CHANGED
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@@ -4,11 +4,13 @@ module SupportPal
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def default_config
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@config = {
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:ticket_status
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:ticket_priority
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:ticket_user_id
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:ticket_department_id
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:
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:ticket_status => 1, # Open
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:ticket_priority => 1, # Low
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:ticket_user_id => nil, # Operator or user
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:ticket_department_id => nil,
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:ticket_send_user_email => false, # Send an email to the user who opens the ticket when ticket opens
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:ticket_send_operators_email => false, # Send an email to all operators when ticket opens
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:auth_token => nil, # SupportPal token
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}
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end
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data/lib/supportpal/version.rb
CHANGED
metadata
CHANGED
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@@ -1,14 +1,14 @@
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1
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--- !ruby/object:Gem::Specification
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name: supportpal
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version: !ruby/object:Gem::Version
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version: 0.1.
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version: 0.1.1
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platform: ruby
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authors:
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- Andrew White
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autorequire:
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bindir: exe
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cert_chain: []
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date: 2019-05-
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date: 2019-05-30 00:00:00.000000000 Z
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dependencies:
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- !ruby/object:Gem::Dependency
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name: bundler
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