support_desk 0.1.0

metadata

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+--- !ruby/object:Gem::Specification
+name: support_desk
+version: !ruby/object:Gem::Version
+  version: 0.1.0
+platform: ruby
+authors:
+- rameerez
+bindir: exe
+cert_chain: []
+date: 2026-09-16 00:00:00.000000000 Z
+dependencies:
+- !ruby/object:Gem::Dependency
+  name: activerecord
+  requirement: !ruby/object:Gem::Requirement
+    requirements:
+    - - ">="
+      - !ruby/object:Gem::Version
+        version: 7.2.0
+    - - "<"
+      - !ruby/object:Gem::Version
+        version: '9.0'
+  type: :runtime
+  prerelease: false
+  version_requirements: !ruby/object:Gem::Requirement
+    requirements:
+    - - ">="
+      - !ruby/object:Gem::Version
+        version: 7.2.0
+    - - "<"
+      - !ruby/object:Gem::Version
+        version: '9.0'
+- !ruby/object:Gem::Dependency
+  name: activesupport
+  requirement: !ruby/object:Gem::Requirement
+    requirements:
+    - - ">="
+      - !ruby/object:Gem::Version
+        version: 7.2.0
+    - - "<"
+      - !ruby/object:Gem::Version
+        version: '9.0'
+  type: :runtime
+  prerelease: false
+  version_requirements: !ruby/object:Gem::Requirement
+    requirements:
+    - - ">="
+      - !ruby/object:Gem::Version
+        version: 7.2.0
+    - - "<"
+      - !ruby/object:Gem::Version
+        version: '9.0'
+- !ruby/object:Gem::Dependency
+  name: chats
+  requirement: !ruby/object:Gem::Requirement
+    requirements:
+    - - "~>"
+      - !ruby/object:Gem::Version
+        version: '0.2'
+  type: :runtime
+  prerelease: false
+  version_requirements: !ruby/object:Gem::Requirement
+    requirements:
+    - - "~>"
+      - !ruby/object:Gem::Version
+        version: '0.2'
+- !ruby/object:Gem::Dependency
+  name: globalid
+  requirement: !ruby/object:Gem::Requirement
+    requirements:
+    - - "~>"
+      - !ruby/object:Gem::Version
+        version: '1.0'
+  type: :runtime
+  prerelease: false
+  version_requirements: !ruby/object:Gem::Requirement
+    requirements:
+    - - "~>"
+      - !ruby/object:Gem::Version
+        version: '1.0'
+- !ruby/object:Gem::Dependency
+  name: railties
+  requirement: !ruby/object:Gem::Requirement
+    requirements:
+    - - ">="
+      - !ruby/object:Gem::Version
+        version: 7.2.0
+    - - "<"
+      - !ruby/object:Gem::Version
+        version: '9.0'
+  type: :runtime
+  prerelease: false
+  version_requirements: !ruby/object:Gem::Requirement
+    requirements:
+    - - ">="
+      - !ruby/object:Gem::Version
+        version: 7.2.0
+    - - "<"
+      - !ruby/object:Gem::Version
+        version: '9.0'
+description: 'support_desk adds a customer support desk to any Rails app: tickets
+  that are conversations. A requester asks for help about something in your app (a
+  ride, an order, a withdrawal) or about nothing in particular, your desk answers,
+  humans or bots sign the answers, and your team works a queue. It is a product gem
+  on the `chats` kernel: chats owns the transcript, realtime, attachments, read state
+  and moderation; support_desk owns cases, topics, assignment, routing and the console
+  API. One macro makes a model ask for help (`has_support_tickets`), one makes a domain
+  record something to ask about (`supportable`), one makes a person answer (`acts_as_support_agent`).
+  Topics are a tree defined in code that drives the wizard, the picker, routing and
+  metrics; assignment is a history, not a column; every transition writes an append-only
+  event row and emits an error-isolated event your app can subscribe to. Batteries
+  included on the user side (a mountable engine with ejectable views), bring-your-own-UI
+  on the agent side (query objects, presenters, a controller concern and a console
+  generator), with no runtime dependency on any admin framework.'
+email:
+- rubygems@rameerez.com
+executables: []
+extensions: []
+extra_rdoc_files: []
+files:
+- ".rubocop.yml"
+- ".simplecov"
+- Appraisals
+- CHANGELOG.md
+- LICENSE.txt
+- README.md
+- Rakefile
+- app/assets/stylesheets/support_desk.css
+- app/controllers/support_desk/application_controller.rb
+- app/controllers/support_desk/console/application_controller.rb
+- app/controllers/support_desk/console/tickets_controller.rb
+- app/controllers/support_desk/tickets_controller.rb
+- app/helpers/support_desk/engine_helper.rb
+- app/views/chats/slots/_inbox_top.html.erb
+- app/views/chats/slots/_locked_composer.html.erb
+- app/views/support_desk/console/tickets/_actions.html.erb
+- app/views/support_desk/console/tickets/_assignment.html.erb
+- app/views/support_desk/console/tickets/_composer.html.erb
+- app/views/support_desk/console/tickets/_context_card.html.erb
+- app/views/support_desk/console/tickets/_message.html.erb
+- app/views/support_desk/console/tickets/_nav_badge.html.erb
+- app/views/support_desk/console/tickets/_tabs.html.erb
+- app/views/support_desk/console/tickets/_ticket_row.html.erb
+- app/views/support_desk/console/tickets/_timeline.html.erb
+- app/views/support_desk/console/tickets/_transcript.html.erb
+- app/views/support_desk/console/tickets/index.html.erb
+- app/views/support_desk/console/tickets/show.html.erb
+- app/views/support_desk/tickets/_context_card.html.erb
+- app/views/support_desk/tickets/_door.html.erb
+- app/views/support_desk/tickets/_pick_thing.html.erb
+- app/views/support_desk/tickets/_pick_topic.html.erb
+- app/views/support_desk/tickets/_ticket_row.html.erb
+- app/views/support_desk/tickets/_wizard_header.html.erb
+- app/views/support_desk/tickets/_write.html.erb
+- app/views/support_desk/tickets/index.html.erb
+- app/views/support_desk/tickets/new.html.erb
+- app/views/support_desk/tickets/rate_limited.html.erb
+- config/console_routes.rb
+- config/locales/support_desk.console.en.yml
+- config/locales/support_desk.console.es.yml
+- config/locales/support_desk.en.yml
+- config/locales/support_desk.es.yml
+- config/routes.rb
+- context7.json
+- gemfiles/rails_7.2.gemfile
+- gemfiles/rails_8.0.gemfile
+- gemfiles/rails_8.1.gemfile
+- lib/generators/support_desk/console_generator.rb
+- lib/generators/support_desk/install_generator.rb
+- lib/generators/support_desk/templates/console/controller.rb.erb
+- lib/generators/support_desk/templates/console/resource.rb.erb
+- lib/generators/support_desk/templates/create_support_desk_tables.rb.erb
+- lib/generators/support_desk/templates/initializer.rb
+- lib/generators/support_desk/views_generator.rb
+- lib/support_desk.rb
+- lib/support_desk/configuration.rb
+- lib/support_desk/console.rb
+- lib/support_desk/console_engine.rb
+- lib/support_desk/console_routes.rb
+- lib/support_desk/context_card.rb
+- lib/support_desk/current.rb
+- lib/support_desk/doctor.rb
+- lib/support_desk/engine.rb
+- lib/support_desk/errors.rb
+- lib/support_desk/events.rb
+- lib/support_desk/macros.rb
+- lib/support_desk/models/application_record.rb
+- lib/support_desk/models/assignment.rb
+- lib/support_desk/models/concerns/agent.rb
+- lib/support_desk/models/concerns/requester.rb
+- lib/support_desk/models/concerns/supportable.rb
+- lib/support_desk/models/desk.rb
+- lib/support_desk/models/event.rb
+- lib/support_desk/models/ticket.rb
+- lib/support_desk/queue.rb
+- lib/support_desk/summary.rb
+- lib/support_desk/test_helpers.rb
+- lib/support_desk/timeline.rb
+- lib/support_desk/topic.rb
+- lib/support_desk/topic_tree.rb
+- lib/support_desk/version.rb
+- lib/support_desk/wizard.rb
+homepage: https://github.com/rameerez/support_desk
+licenses:
+- MIT
+metadata:
+  allowed_push_host: https://rubygems.org
+  source_code_uri: https://github.com/rameerez/support_desk
+  changelog_uri: https://github.com/rameerez/support_desk/blob/main/CHANGELOG.md
+  bug_tracker_uri: https://github.com/rameerez/support_desk/issues
+  documentation_uri: https://github.com/rameerez/support_desk#readme
+  rubygems_mfa_required: 'true'
+rdoc_options: []
+require_paths:
+- lib
+required_ruby_version: !ruby/object:Gem::Requirement
+  requirements:
+  - - ">="
+    - !ruby/object:Gem::Version
+      version: 3.2.0
+required_rubygems_version: !ruby/object:Gem::Requirement
+  requirements:
+  - - ">="
+    - !ruby/object:Gem::Version
+      version: '0'
+requirements: []
+rubygems_version: 3.6.2
+specification_version: 4
+summary: Add customer support (tickets that are conversations) to your Rails app
+test_files: []