rt-client 0.7.5 → 0.8.0
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- data/rt_client.rb +381 -379
- data/rtxmlsrv.rb +1 -1
- data/rtxmlsrv2.rb +277 -0
- metadata +4 -2
data/rt_client.rb
CHANGED
@@ -17,161 +17,161 @@ end
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##default server/user/pass to connect to RT as, so that you don't have to
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##specify it/update it in lots of different scripts.
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##
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##Thanks to
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##
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##
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##Thanks to the following members of the RT community for patches:
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##Brian McArdle for patch dealing with spaces in Custom Fields (use '_')
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##Steven Craig for a bug fix and feature additions to the usersearch() method.
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##Rafael Abdo for fixing a broken regex.
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##
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##Thanks to Robert Vinson for 1.9.x compatibility when I
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##
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##Extra Special Thanks to Robert Vinson for 1.9.x compatibility when I
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##couldn't be buggered and refactoring the old mess into something with much fewer
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##dependencies.
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##
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##Thanks to Steven Craig for a bug fix and feature additions to the
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##usersearch() method.
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##
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##
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##TODO: Streaming, chunking attachments in compose method
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#
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# See each method for sample usage. To use this, "gem install rt-client" and
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# See each method for sample usage. To use this, "gem install rt-client" and
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#
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# require "
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# require "rt_client"
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class RT_Client
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#
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UA = "Mozilla/5.0 ruby RT Client Interface 0.8.0"
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attr_reader :status, :site, :version, :cookies, :server, :user, :cookie
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# Create a new RT_Client object. Load up our stored cookie and check it.
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# Log into RT again if needed and store the new cookie. You can specify
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# login and cookie storage directories in 3 different ways:
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# 1. Explicity during object creation
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# 2. From a .rtclientrc file in the working directory of your ruby program
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# 3. From a .rtclientrc file in the same directory as the library itself
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#
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# These are listed in order of priority; if you have explicit parameters,
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# they are always used, even if you have .rtclientrc files. If there
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# is both an .rtclientrc in your program's working directory and
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# in the library directory, the one from your program's working directory
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# is used. If no parameters are specified either explicity or by use
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# of a .rtclientrc, then the defaults of "rt_user", "rt_pass" are used
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# with a default server of "http://localhost", and cookies are stored
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# in the directory where the library resides.
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#
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# rt= RT_Client.new( :server => "https://tickets.ambulance.com/",
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# :user => "rt_user",
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# :pass => "rt_pass",
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# :cookies => "/my/cookie/dir" )
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#
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# rt= RT_Client.new # use defaults from .rtclientrc
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#
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# .rtclientrc format:
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# server=<RT server>
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# user=<RT user>
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# pass=<RT password>
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# cookies=<directory>
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def initialize(*params)
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@boundary = "----xYzZY#{rand(1000000).to_s}xYzZY"
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@version = "0.8.0"
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@status = "Not connected"
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@server = "http://localhost/"
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@user = "rt_user"
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@pass = "rt_pass"
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@cookies = Dir.pwd
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config_file = Dir.pwd + "/.rtclientrc"
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config = ""
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if File.file?(config_file)
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config = File.read(config_file)
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else
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config_file = File.dirname(__FILE__) + "/.rtclientrc"
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config = File.read(config_file) if File.file?(config_file)
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end
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@server = $~[1] if config =~ /\s*server\s*=\s*(.*)$/i
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@user = $~[1] if config =~ /^\s*user\s*=\s*(.*)$/i
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@pass = $~[1] if config =~ /^\s*pass\s*=\s*(.*)$/i
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@cookies = $~[1] if config =~ /\s*cookies\s*=\s*(.*)$/i
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@resource = "#{@server}REST/1.0/"
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if params.class == Array && params[0].class == Hash
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param = params[0]
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@user = param[:user] if param.has_key? :user
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@pass = param[:pass] if param.has_key? :pass
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if param.has_key? :server
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@server = param[:server]
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@server += "/" if @server !~ /\/$/
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@resource = "#{@server}REST/1.0/"
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end
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@cookies = param[:cookies] if param.has_key? :cookies
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end
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@login = { :user => @user, :pass => @pass }
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cookiejar = "#{@cookies}/RT_Client.#{@user}.cookie" # cookie location
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cookiejar.untaint
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if File.file? cookiejar
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@cookie = File.read(cookiejar).chomp
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headers = { 'User-Agent' => UA,
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'Content-Type' => "application/x-www-form-urlencoded",
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'Cookie' => @cookie }
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else
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headers = { 'User-Agent' => UA,
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'Content-Type' => "application/x-www-form-urlencoded" }
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@cookie = ""
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end
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site = RestClient::Resource.new(@resource, :headers => headers, :timeout => 240)
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data = site.post "" # a null post just to check that we are logged in
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if @cookie.length == 0 or data =~ /401/ # we're not logged in
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data = site.post @login, :headers => headers
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# puts data
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@cookie = data.headers[:set_cookie].first.split('; ')[0]
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# write the new cookie
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if @cookie !~ /nil/
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f = File.new(cookiejar,"w")
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f.puts @cookie
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f.close
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end
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end
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headers = { 'User-Agent' => UA,
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'Content-Type' => "multipart/form-data; boundary=#{@boundary}",
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'Cookie' => @cookie }
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@site = RestClient::Resource.new(@resource, :headers => headers)
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@status = data
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self.untaint
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end
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# gets the detail for a single ticket/user. If its a ticket, its without
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# history or attachments (to get those use the history method) . If no
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# type is specified, ticket is assumed. takes a single parameter
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# containing the ticket/user id, and returns a hash of RT Fields => values
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#
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# hash = rt.show(822)
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# hash = rt.show("822")
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# hash = rt.show("ticket/822")
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# hash = rt.show(:id => 822)
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# hash = rt.show(:id => "822")
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# hash = rt.show(:id => "ticket/822")
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# hash = rt.show("user/#{login}")
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# email = rt.show("user/somebody")["emailaddress"]
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def show(id)
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id = id[:id] if id.class == Hash
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id = id.to_s
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type = "ticket"
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sid = id
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if id =~ /(\w+)\/(.+)/
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type = $~[1]
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sid = $~[2]
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end
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reply = {}
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if type.downcase == 'user'
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resp = @site["#{type}/#{sid}"].get
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else
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resp = @site["#{type}/#{sid}/show"].get
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end
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reply = response_to_h(resp)
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end
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# gets a list of ticket links for a ticket.
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# takes a single parameter containing the ticket id,
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# and returns a hash of RT Fields => values
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#
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#
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# hash = rt.links(822)
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# hash = rt.links("822")
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# hash = rt.links("ticket/822")
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@@ -207,8 +207,6 @@ class RT_Client
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def create(field_hash)
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field_hash[:id] = "ticket/new"
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payload = compose(field_hash)
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# puts "Payload for new ticket:"
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# puts payload
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resp = @site['ticket/new/edit'].post payload
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new_id = resp.match(/Ticket\s*(\d+)/)
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if new_id.class == MatchData
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end
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new_ticket # return the ticket number, or the full REST response
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end
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-
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+
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# create a new user. Requires a hash of RT fields => values. Returns
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# the newly created user ID, or the full REST response if there is an error.
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# For a full list of possible parameters that you can specify, look at
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end
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new_user # return the new user id or the full REST response
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end
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-
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+
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# edit or create a user. If the user exists, edits the user as "edit" would.
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# If the user doesn't exist, creates it as "create_user" would.
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def edit_or_create_user(field_hash)
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resp = "Edit: #{resp1}\nCreate:#{resp2}"
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resp
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end
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-
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+
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# edit an existing ticket/user. Requires a hash containing RT
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# form fields as keys. the key :id is required.
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# returns the complete REST response, whatever it is. If the
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# returns the complete REST response, whatever it is. If the
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# id supplied contains "user/", it edits a user, otherwise
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# it edits a ticket. For a full list of fields you can edit,
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# try "/opt/rt3/bin/rt edit ticket/1"
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resp = @site["#{type}/#{sid}/edit"].post payload
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resp
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end
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-
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+
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# Comment on a ticket. Requires a hash, which must have an :id key
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# containing the ticket number. Returns the REST response. For a list of
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# fields you can use in a comment, try "/opt/rt3/bin/rt comment ticket/1"
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payload = compose(field_hash)
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@site["ticket/#{id}/comment"].post payload
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end
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-
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# Find RT user details from an email address or a name
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#
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# rt.usersearch(:EmailAddress => 'some@email.com')
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@@ -322,13 +320,12 @@ class RT_Client
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return reply if resp =~ /No user named/
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reply = response_to_h(resp)
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end
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-
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# An alias for usersearch()
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-
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def usernamesearch(field_hash)
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usersearch(field_hash)
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end
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# correspond on a ticket. Requires a hash, which must have an :id key
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# containing the ticket number. Returns the REST response. For a list of
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# fields you can use in correspondence, try "/opt/rt3/bin/rt correspond
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@@ -352,91 +349,91 @@ class RT_Client
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@site["ticket/#{id}/comment"].post payload
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end
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|
-
|
415
|
-
|
416
|
-
|
417
|
-
|
418
|
-
|
419
|
-
|
420
|
-
|
421
|
-
|
422
|
-
|
423
|
-
|
424
|
-
|
425
|
-
|
426
|
-
|
427
|
-
|
428
|
-
|
429
|
-
|
430
|
-
|
431
|
-
|
432
|
-
|
433
|
-
|
434
|
-
|
435
|
-
|
436
|
-
|
437
|
-
|
438
|
-
|
439
|
-
|
352
|
+
# Get a list of tickets matching some criteria.
|
353
|
+
# Takes a string Ticket-SQL query and an optional "order by" parameter.
|
354
|
+
# The order by is an RT field, prefix it with + for ascending
|
355
|
+
# or - for descending.
|
356
|
+
# Returns a nested array of arrays containing [ticket number, subject]
|
357
|
+
# The outer array is in the order requested.
|
358
|
+
#
|
359
|
+
# hash = rt.list(:query => "Queue = 'Sales'")
|
360
|
+
# hash = rt.list("Queue='Sales'")
|
361
|
+
# hash = rt.list(:query => "Queue = 'Sales'", :order => "-Id")
|
362
|
+
# hash = rt.list("Queue='Sales'","-Id")
|
363
|
+
def list(*params)
|
364
|
+
query = params[0]
|
365
|
+
order = ""
|
366
|
+
if params.size > 1
|
367
|
+
order = params[1]
|
368
|
+
end
|
369
|
+
if params[0].class == Hash
|
370
|
+
params = params[0]
|
371
|
+
query = params[:query] if params.has_key? :query
|
372
|
+
order = params[:order] if params.has_key? :order
|
373
|
+
end
|
374
|
+
reply = []
|
375
|
+
resp = @site["search/ticket/?query=#{URI.escape(query)}&orderby=#{order}&format=s"].get
|
376
|
+
raise "Invalid query (#{query})" if resp =~ /Invalid query/
|
377
|
+
resp = resp.split("\n") # convert to array of lines
|
378
|
+
resp.each do |line|
|
379
|
+
f = line.match(/^(\d+):\s*(.*)/)
|
380
|
+
reply.push [f[1],f[2]] if f.class == MatchData
|
381
|
+
end
|
382
|
+
reply
|
383
|
+
end
|
384
|
+
|
385
|
+
# A more extensive(expensive) query then the list method. Takes the same
|
386
|
+
# parameters as the list method; a string Ticket-SQL query and optional
|
387
|
+
# order, but returns a lot more information. Instead of just the ID and
|
388
|
+
# subject, you get back an array of hashes, where each hash represents
|
389
|
+
# one ticket, indentical to what you get from the show method (which only
|
390
|
+
# acts on one ticket). Use with caution; this can take a long time to
|
391
|
+
# execute.
|
392
|
+
#
|
393
|
+
# array = rt.query("Queue='Sales'")
|
394
|
+
# array = rt.query(:query => "Queue='Sales'",:order => "+Id")
|
395
|
+
# array = rt.query("Queue='Sales'","+Id")
|
396
|
+
# => array[0] = { "id" => "123", "requestors" => "someone@..", etc etc }
|
397
|
+
# => array[1] = { "id" => "126", "requestors" => "someone@else..", etc etc }
|
398
|
+
# => array[0]["id"] = "123"
|
399
|
+
def query(*params)
|
400
|
+
query = params[0]
|
401
|
+
order = ""
|
402
|
+
if params.size > 1
|
403
|
+
order = params[1]
|
404
|
+
end
|
405
|
+
if params[0].class == Hash
|
406
|
+
params = params[0]
|
407
|
+
query = params[:query] if params.has_key? :query
|
408
|
+
order = params[:order] if params.has_key? :order
|
409
|
+
end
|
410
|
+
replies = []
|
411
|
+
resp = @site["search/ticket/?query=#{URI.escape(query)}&orderby=#{order}&format=l"].get
|
412
|
+
return replies if resp =~/No matching results./
|
413
|
+
raise "Invalid query (#{query})" if resp =~ /Invalid query/
|
414
|
+
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # strip HTTP response
|
415
|
+
tickets = resp.split("\n--\n") # -- occurs between each ticket
|
416
|
+
tickets.each do |ticket|
|
417
|
+
ticket_h = response_to_h(ticket)
|
418
|
+
reply = {}
|
419
|
+
ticket_h.each do |k,v|
|
420
|
+
case k
|
421
|
+
when 'created','due','told','lastupdated','started'
|
422
|
+
begin
|
423
|
+
vv = DateTime.parse(v.to_s)
|
424
|
+
reply["#{k}"] = vv.strftime("%Y-%m-%d %H:%M:%S")
|
425
|
+
rescue ArgumentError
|
426
|
+
reply["#{k}"] = v.to_s
|
427
|
+
end
|
428
|
+
else
|
429
|
+
reply["#{k}"] = v.to_s
|
430
|
+
end
|
431
|
+
end
|
432
|
+
replies.push reply
|
433
|
+
end
|
434
|
+
replies
|
435
|
+
end
|
436
|
+
|
440
437
|
# Get a list of history transactions for a ticket. Takes a ticket ID and
|
441
438
|
# an optional format parameter. If the format is ommitted, the short
|
442
439
|
# format is assumed. If the short format is requested, it returns an
|
@@ -456,7 +453,7 @@ class RT_Client
|
|
456
453
|
# Content:: (The content of this item)
|
457
454
|
# Creator:: (the RT user that created this item)
|
458
455
|
# Created:: (Date/time this item was created)
|
459
|
-
# Attachments:: (a hash describing attachments to this item)
|
456
|
+
# Attachments:: (a hash describing attachments to this item)
|
460
457
|
#
|
461
458
|
# history = rt.history(881)
|
462
459
|
# history = rt.history(881,"short")
|
@@ -480,7 +477,7 @@ class RT_Client
|
|
480
477
|
id = $~[1] if id =~ /ticket\/(\d+)/
|
481
478
|
resp = @site["ticket/#{id}/history?format=#{format[0,1]}"].get
|
482
479
|
resp = sterilize(resp)
|
483
|
-
|
480
|
+
|
484
481
|
if format[0,1] == "s"
|
485
482
|
if comments
|
486
483
|
h = resp.split("\n").select{ |l| l =~ /^\d+:/ }
|
@@ -496,8 +493,8 @@ class RT_Client
|
|
496
493
|
while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
|
497
494
|
resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
|
498
495
|
end
|
499
|
-
|
500
|
-
items = resp.split("\n--\n")
|
496
|
+
|
497
|
+
items = resp.split("\n--\n")
|
501
498
|
list = []
|
502
499
|
items.each do |item|
|
503
500
|
th = response_to_h(item)
|
@@ -527,27 +524,27 @@ class RT_Client
|
|
527
524
|
end
|
528
525
|
when "content"
|
529
526
|
reply["content"] = v.to_s
|
530
|
-
temp = item.match(/^Content: (.*?)^\w+:/m)
|
527
|
+
temp = item.match(/^Content: (.*?)^\w+:/m)
|
531
528
|
reply["content"] = temp[1] if temp.class != NilClass
|
532
529
|
else
|
533
530
|
reply["#{k}"] = v.to_s
|
534
531
|
end
|
535
532
|
end
|
536
533
|
list.push reply
|
537
|
-
end
|
534
|
+
end
|
538
535
|
end
|
539
536
|
list
|
540
537
|
end
|
541
|
-
|
542
|
-
# Get the detail for a single history item. Needs a ticket ID and a
|
538
|
+
|
539
|
+
# Get the detail for a single history item. Needs a ticket ID and a
|
543
540
|
# history item ID, returns a hash of RT Fields => values. The hash
|
544
541
|
# also contains a special key named "attachments", whose value is
|
545
542
|
# an array of hashes, where each hash represents an attachment. The hash
|
546
543
|
# keys are :id, :name, and :size.
|
547
|
-
#
|
544
|
+
#
|
548
545
|
# x = rt.history_item(21, 6692)
|
549
546
|
# x = rt.history_item(:id => 21, :history => 6692)
|
550
|
-
# => x = {"ticket" => "21", "creator" => "somebody", "description" =>
|
547
|
+
# => x = {"ticket" => "21", "creator" => "somebody", "description" =>
|
551
548
|
# => "something happened", "attachments" => [{:name=>"file.txt",
|
552
549
|
# => :id=>"3289", size=>"651b"}, {:name=>"another.doc"... }]}
|
553
550
|
def history_item(*params)
|
@@ -588,12 +585,18 @@ class RT_Client
|
|
588
585
|
s[:size] = sz[2]
|
589
586
|
end
|
590
587
|
attachments.push s
|
588
|
+
if s[:name] == 'untitled' and s[:size].to_i > 0 # this is the content in HTML, I hope
|
589
|
+
unt_att = get_attachment(id,s[:id])
|
590
|
+
if (['text/html','text/plain'].include? unt_att["contenttype"]) # hurray
|
591
|
+
reply["content_html"] = sterilize(unt_att["content"])
|
592
|
+
end
|
593
|
+
end
|
591
594
|
end
|
592
595
|
reply["#{k}"] = attachments
|
593
596
|
end
|
594
597
|
when "content"
|
595
598
|
reply["content"] = v.to_s
|
596
|
-
temp = resp.match(/^Content: (.*?)^\w+:/m)
|
599
|
+
temp = resp.match(/^Content: (.*?)^\w+:/m)
|
597
600
|
reply["content"] = temp[1] if temp.class != NilClass
|
598
601
|
else
|
599
602
|
reply["#{k}"] = v.to_s
|
@@ -601,11 +604,11 @@ class RT_Client
|
|
601
604
|
end
|
602
605
|
reply
|
603
606
|
end
|
604
|
-
|
607
|
+
|
605
608
|
# Get a list of attachments related to a ticket.
|
606
609
|
# Requires a ticket id, returns an array of hashes where each hash
|
607
610
|
# represents one attachment. Hash keys are :id, :name, :type, :size.
|
608
|
-
# You can optionally request that unnamed attachments be included,
|
611
|
+
# You can optionally request that unnamed attachments be included,
|
609
612
|
# the default is to not include them.
|
610
613
|
def attachments(*params)
|
611
614
|
id = params[0]
|
@@ -625,7 +628,7 @@ class RT_Client
|
|
625
628
|
end
|
626
629
|
th = response_to_h(resp)
|
627
630
|
list = []
|
628
|
-
pattern = /(\d+:\s.*?\))
|
631
|
+
pattern = /(\d+:\s.*?\))(?:,|$)/
|
629
632
|
match = pattern.match(th['attachments'].to_s)
|
630
633
|
while match != nil
|
631
634
|
list.push match[0]
|
@@ -647,13 +650,13 @@ class RT_Client
|
|
647
650
|
end
|
648
651
|
attachments
|
649
652
|
end
|
650
|
-
|
653
|
+
|
651
654
|
# Get attachment content for single attachment. Requires a ticket ID
|
652
655
|
# and an attachment ID, which must be related. If a directory parameter
|
653
|
-
# is supplied, the attachment is written to that directory. If not,
|
654
|
-
# the attachment content is returned in the hash returned by the
|
656
|
+
# is supplied, the attachment is written to that directory. If not,
|
657
|
+
# the attachment content is returned in the hash returned by the
|
655
658
|
# function as the key 'content', along with some other keys you always get:
|
656
|
-
#
|
659
|
+
#
|
657
660
|
# transaction:: the transaction id
|
658
661
|
# creator:: the user id number who attached it
|
659
662
|
# id:: the attachment id
|
@@ -661,7 +664,7 @@ class RT_Client
|
|
661
664
|
# contenttype:: MIME content type of the attachment
|
662
665
|
# created:: date of the attachment
|
663
666
|
# parent:: an attachment id if this was an embedded MIME attachment
|
664
|
-
#
|
667
|
+
#
|
665
668
|
# x = get_attachment(21,3879)
|
666
669
|
# x = get_attachment(:ticket => 21, :attachment => 3879)
|
667
670
|
# x = get_attachment(:ticket => 21, :attachment => 3879, :dir = "/some/dir")
|
@@ -689,12 +692,12 @@ class RT_Client
|
|
689
692
|
end
|
690
693
|
content = resp.match(/Content:\s+(.*)/m)[1]
|
691
694
|
content.gsub!(/\n\s{9}/,"\n") # strip leading spaces on each line
|
692
|
-
content.chomp!
|
693
|
-
content.chomp!
|
695
|
+
content.chomp!
|
696
|
+
content.chomp!
|
694
697
|
content.chomp! # 3 carriage returns at the end
|
695
698
|
if (RUBY_VERSION.to_f >= 1.9)
|
696
699
|
binary = content.encode("ISO-8859-1","UTF-8", { :invalid => :replace, :undef => :replace })
|
697
|
-
else
|
700
|
+
else
|
698
701
|
binary = Iconv.conv("ISO-8859-1","UTF-8",content) # convert encoding
|
699
702
|
end
|
700
703
|
if dir
|
@@ -706,7 +709,7 @@ class RT_Client
|
|
706
709
|
end
|
707
710
|
reply
|
708
711
|
end
|
709
|
-
|
712
|
+
|
710
713
|
# Add a watcher to a ticket, but only if not already a watcher. Takes a
|
711
714
|
# ticket ID, an email address (or array of email addresses), and an
|
712
715
|
# optional watcher type. If no watcher type is specified, its assumed to
|
@@ -756,122 +759,121 @@ class RT_Client
|
|
756
759
|
edit(:id => tid, :Requestors => reqs.join(","))
|
757
760
|
end
|
758
761
|
end
|
759
|
-
|
760
|
-
|
761
|
-
|
762
|
-
|
763
|
-
|
764
|
-
|
765
|
-
|
766
|
-
|
767
|
-
|
768
|
-
|
769
|
-
|
770
|
-
|
771
|
-
|
772
|
-
|
773
|
-
|
774
|
-
|
775
|
-
|
776
|
-
|
777
|
-
|
778
|
-
|
779
|
-
|
780
|
-
|
781
|
-
|
782
|
-
|
783
|
-
|
784
|
-
|
785
|
-
|
786
|
-
|
787
|
-
|
788
|
-
|
789
|
-
|
790
|
-
|
791
|
-
|
792
|
-
|
793
|
-
|
794
|
-
|
795
|
-
|
796
|
-
|
797
|
-
|
798
|
-
|
799
|
-
|
800
|
-
|
801
|
-
|
802
|
-
|
803
|
-
|
804
|
-
|
805
|
-
|
806
|
-
|
807
|
-
|
808
|
-
|
809
|
-
|
810
|
-
|
811
|
-
|
812
|
-
|
813
|
-
|
814
|
-
|
815
|
-
|
816
|
-
|
817
|
-
|
818
|
-
|
819
|
-
|
820
|
-
|
821
|
-
|
822
|
-
|
823
|
-
|
824
|
-
|
825
|
-
|
826
|
-
|
827
|
-
|
828
|
-
|
829
|
-
|
830
|
-
|
831
|
-
|
832
|
-
|
833
|
-
|
834
|
-
|
835
|
-
|
836
|
-
|
837
|
-
|
838
|
-
|
839
|
-
|
840
|
-
|
841
|
-
|
842
|
-
|
843
|
-
|
844
|
-
|
845
|
-
|
846
|
-
|
847
|
-
|
848
|
-
|
849
|
-
|
850
|
-
|
851
|
-
|
852
|
-
|
853
|
-
|
854
|
-
|
855
|
-
|
856
|
-
|
857
|
-
|
858
|
-
|
859
|
-
|
860
|
-
|
861
|
-
|
862
|
-
|
863
|
-
|
864
|
-
|
865
|
-
|
866
|
-
|
867
|
-
|
868
|
-
|
869
|
-
|
870
|
-
|
871
|
-
|
872
|
-
|
873
|
-
|
874
|
-
|
875
|
-
end
|
762
|
+
|
763
|
+
# don't give up the password when the object is inspected
|
764
|
+
def inspect # :nodoc:
|
765
|
+
mystr = super()
|
766
|
+
mystr.gsub!(/(.)pass=.*?([,\}])/,"\\1pass=<hidden>\\2")
|
767
|
+
mystr
|
768
|
+
end
|
769
|
+
|
770
|
+
# helper to convert responses from RT REST to a hash
|
771
|
+
def response_to_h(resp) # :nodoc:
|
772
|
+
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
|
773
|
+
|
774
|
+
# unfold folded fields
|
775
|
+
# A newline followed by one or more spaces is treated as a
|
776
|
+
# single space
|
777
|
+
resp.gsub!(/\n +/, " ")
|
778
|
+
|
779
|
+
#replace CF spaces with underscores
|
780
|
+
while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/)
|
781
|
+
resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
|
782
|
+
end
|
783
|
+
return {:error => resp } if resp =~ /does not exist./
|
784
|
+
|
785
|
+
# convert fields to key value pairs
|
786
|
+
ret = {}
|
787
|
+
resp.each_line do |ln|
|
788
|
+
next unless ln =~ /^.+?:/
|
789
|
+
ln_a = ln.split(/:/,2)
|
790
|
+
ln_a.map! {|item| item.strip}
|
791
|
+
ln_a[0].downcase!
|
792
|
+
ret[ln_a[0]] = ln_a[1]
|
793
|
+
end
|
794
|
+
|
795
|
+
return ret
|
796
|
+
end
|
797
|
+
|
798
|
+
# Helper for composing RT's "forms". Requires a hash where the
|
799
|
+
# keys are field names for an RT form. If there's a :Text key, the value
|
800
|
+
# is modified to insert whitespace on continuation lines. If there's an
|
801
|
+
# :Attachment key, the value is assumed to be a comma-separated list of
|
802
|
+
# filenames to attach. It returns a hash to be used with rest-client's
|
803
|
+
# payload class
|
804
|
+
def compose(fields) # :nodoc:
|
805
|
+
if fields.class != Hash
|
806
|
+
raise "RT_Client.compose requires parameters as a hash."
|
807
|
+
end
|
808
|
+
|
809
|
+
payload = { :multipart => true }
|
810
|
+
|
811
|
+
# attachments
|
812
|
+
if fields.has_key? :Attachments
|
813
|
+
fields[:Attachment] = fields[:Attachments]
|
814
|
+
fields.delete :Attachments
|
815
|
+
end
|
816
|
+
if fields.has_key? :Attachment
|
817
|
+
filenames = fields[:Attachment].split(',')
|
818
|
+
attachment_num = 1
|
819
|
+
filenames.each do |f|
|
820
|
+
payload["attachment_#{attachment_num.to_s}"] = File.new(f)
|
821
|
+
attachment_num += 1
|
822
|
+
end
|
823
|
+
# strip paths from filenames
|
824
|
+
fields[:Attachment] = filenames.map {|f| File.basename(f)}.join(',')
|
825
|
+
end
|
826
|
+
|
827
|
+
# fixup Text field for RT's quasi-RFC822 form
|
828
|
+
if fields.has_key? :Text
|
829
|
+
fields[:Text].gsub!(/\n/,"\n ") # insert a space on continuation lines.
|
830
|
+
end
|
831
|
+
|
832
|
+
field_array = fields.map { |k,v| "#{k}: #{v}" }
|
833
|
+
content = field_array.join("\n") # our form
|
834
|
+
payload["content"] = content
|
835
|
+
|
836
|
+
return payload
|
837
|
+
end
|
838
|
+
|
839
|
+
# Helper to replace control characters with string representations
|
840
|
+
# When some XML libraries hit these in an XML response, bad things happen.
|
841
|
+
def sterilize(str)
|
842
|
+
str.encode!('UTF-8', 'binary', invalid: :replace, undef: :replace, replace: '')
|
843
|
+
str.gsub!(0x00.chr,'[NUL]')
|
844
|
+
str.gsub!(0x01.chr,'[SOH]')
|
845
|
+
str.gsub!(0x02.chr,'[STX]')
|
846
|
+
str.gsub!(0x03.chr,'[ETX]')
|
847
|
+
str.gsub!(0x04.chr,'[EOT]')
|
848
|
+
str.gsub!(0x05.chr,'[ENQ]')
|
849
|
+
str.gsub!(0x06.chr,'[ACK]')
|
850
|
+
str.gsub!(0x07.chr,'[BEL]')
|
851
|
+
# 0x08 is backspace
|
852
|
+
# 0x09 is TAB
|
853
|
+
# 0x10 is line feed
|
854
|
+
str.gsub!(0x0B.chr,'[VT]')
|
855
|
+
# 0x0c is form feed
|
856
|
+
# 0x0d is carriage return
|
857
|
+
str.gsub!(0x0E.chr,'[SO]')
|
858
|
+
str.gsub!(0x0F.chr,'[SI]')
|
859
|
+
str.gsub!(0x10.chr,'[DLE]')
|
860
|
+
str.gsub!(0x11.chr,'[DC1]')
|
861
|
+
str.gsub!(0x12.chr,'[DC2]')
|
862
|
+
str.gsub!(0x13.chr,'[DC3]')
|
863
|
+
str.gsub!(0x14.chr,'[DC4]')
|
864
|
+
str.gsub!(0x15.chr,'[NAK]')
|
865
|
+
str.gsub!(0x16.chr,'[SYN]')
|
866
|
+
str.gsub!(0x17.chr,'[ETB]')
|
867
|
+
str.gsub!(0x18.chr,'[CAN]')
|
868
|
+
str.gsub!(0x19.chr,'[EM]')
|
869
|
+
str.gsub!(0x1a.chr,'[SUB]')
|
870
|
+
str.gsub!(0x1C.chr,'[FS]')
|
871
|
+
str.gsub!(0x1D.chr,'[GS]')
|
872
|
+
str.gsub!(0x1E.chr,'[RS]')
|
873
|
+
str.gsub!(0x1F.chr,'[US]')
|
874
|
+
str
|
875
|
+
end
|
876
|
+
|
877
|
+
end
|
876
878
|
|
877
879
|
|
data/rtxmlsrv.rb
CHANGED
@@ -5,7 +5,7 @@
|
|
5
5
|
## around the rt/client library.
|
6
6
|
|
7
7
|
require "rubygems" # so we can load gems
|
8
|
-
require "rt_client/rt_client"
|
8
|
+
require "rt_client/rt_client" # rt-client REST library
|
9
9
|
require "xmlrpc/server" # that's what we're doing
|
10
10
|
require "date" # for parsing arbitrary date formats
|
11
11
|
|
data/rtxmlsrv2.rb
ADDED
@@ -0,0 +1,277 @@
|
|
1
|
+
|
2
|
+
|
3
|
+
## XML RPC service to provide a cross-platform API for
|
4
|
+
## RT ticket creation/maintenance. Essentially just a wrapper
|
5
|
+
## around the rt/client library.
|
6
|
+
|
7
|
+
require "rubygems" # so we can load gems
|
8
|
+
require "rt_client/rt_client" # rt-client REST library
|
9
|
+
require "builder"
|
10
|
+
require "rack/rpc"
|
11
|
+
require "date" # for parsing arbitrary date formats
|
12
|
+
|
13
|
+
# extend the Hash class to
|
14
|
+
# translate string keys into symbol keys
|
15
|
+
class Hash # :nodoc:
|
16
|
+
def remapkeys!
|
17
|
+
n = Hash.new
|
18
|
+
self.each_key do |key|
|
19
|
+
n[key.to_sym] = self[key]
|
20
|
+
end
|
21
|
+
self.replace(n)
|
22
|
+
n = nil
|
23
|
+
$stderr.puts self.map { |k,v| "#{k} => #{v}" }
|
24
|
+
self
|
25
|
+
end
|
26
|
+
end
|
27
|
+
|
28
|
+
class TicketSrv < Rack::RPC::Server
|
29
|
+
|
30
|
+
# Allows watchers to be added via RT_Client::add_watcher
|
31
|
+
# You need to pass :id, :addr, and optionally :type
|
32
|
+
def add_watcher(struct)
|
33
|
+
struct.remapkeys!
|
34
|
+
if struct.has_key? :user and struct.has_key? :pass
|
35
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
36
|
+
struct.delete(:user)
|
37
|
+
struct.delete(:pass)
|
38
|
+
else
|
39
|
+
rt = RT_Client.new
|
40
|
+
end
|
41
|
+
val = rt.add_watcher(struct)
|
42
|
+
rt = nil
|
43
|
+
val
|
44
|
+
end
|
45
|
+
|
46
|
+
# Gets a list of attachments via RT_Client::attachments
|
47
|
+
# You need to pass :id, and optionally :unnamed
|
48
|
+
def attachments(struct)
|
49
|
+
struct.remapkeys!
|
50
|
+
if struct.has_key? :user and struct.has_key? :pass
|
51
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
52
|
+
struct.delete(:user)
|
53
|
+
struct.delete(:pass)
|
54
|
+
else
|
55
|
+
rt = RT_Client.new
|
56
|
+
end
|
57
|
+
rt = RT_Client.new
|
58
|
+
val = rt.attachments(struct)
|
59
|
+
rt = nil
|
60
|
+
val
|
61
|
+
end
|
62
|
+
|
63
|
+
# Adds comments to tickets via RT_Client::comment
|
64
|
+
def comment(struct)
|
65
|
+
struct.remapkeys!
|
66
|
+
if struct.has_key? :user and struct.has_key? :pass
|
67
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
68
|
+
struct.delete(:user)
|
69
|
+
struct.delete(:pass)
|
70
|
+
else
|
71
|
+
rt = RT_Client.new
|
72
|
+
end
|
73
|
+
val = rt.comment(struct)
|
74
|
+
rt = nil
|
75
|
+
val
|
76
|
+
end
|
77
|
+
|
78
|
+
# Allows new tickets to be created via RT_Client::correspond
|
79
|
+
def correspond(struct)
|
80
|
+
struct.remapkeys!
|
81
|
+
if struct.has_key? :user and struct.has_key? :pass
|
82
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
83
|
+
struct.delete(:user)
|
84
|
+
struct.delete(:pass)
|
85
|
+
else
|
86
|
+
rt = RT_Client.new
|
87
|
+
end
|
88
|
+
val = rt.correspond(struct)
|
89
|
+
rt = nil
|
90
|
+
val
|
91
|
+
end
|
92
|
+
|
93
|
+
# Allows new tickets to be created via RT_Client::create
|
94
|
+
def create(struct)
|
95
|
+
struct.remapkeys!
|
96
|
+
if struct.has_key? :user and struct.has_key? :pass
|
97
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
98
|
+
struct.delete(:user)
|
99
|
+
struct.delete(:pass)
|
100
|
+
else
|
101
|
+
rt = RT_Client.new
|
102
|
+
end
|
103
|
+
val = rt.create(struct)
|
104
|
+
rt = nil
|
105
|
+
val
|
106
|
+
end
|
107
|
+
|
108
|
+
# Allows new users to be created via RT_Client::create_user
|
109
|
+
def create_user(struct)
|
110
|
+
struct.remapkeys!
|
111
|
+
if struct.has_key? :user and struct.has_key? :pass
|
112
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
113
|
+
struct.delete(:user)
|
114
|
+
struct.delete(:pass)
|
115
|
+
else
|
116
|
+
rt = RT_Client.new
|
117
|
+
end
|
118
|
+
val = rt.create_user(struct)
|
119
|
+
rt = nil
|
120
|
+
val
|
121
|
+
end
|
122
|
+
|
123
|
+
# Find RT user details from email address via RT_Cleint::usersearch
|
124
|
+
def usersearch(struct)
|
125
|
+
struct.remapkeys!
|
126
|
+
if struct.has_key? :user and struct.has_key? :pass
|
127
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
128
|
+
struct.delete(:user)
|
129
|
+
struct.delete(:pass)
|
130
|
+
else
|
131
|
+
rt = RT_Client.new
|
132
|
+
end
|
133
|
+
val = rt.usersearch(struct)
|
134
|
+
rt = nil
|
135
|
+
val
|
136
|
+
end
|
137
|
+
|
138
|
+
# Allows new users to be edited or created if they don't exist
|
139
|
+
def edit_or_create_user(struct)
|
140
|
+
struct.remapkeys!
|
141
|
+
if struct.has_key? :user and struct.has_key? :pass
|
142
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
143
|
+
struct.delete(:user)
|
144
|
+
struct.delete(:pass)
|
145
|
+
else
|
146
|
+
rt = RT_Client.new
|
147
|
+
end
|
148
|
+
val = rt.edit_or_create_user(struct)
|
149
|
+
rt = nil
|
150
|
+
val
|
151
|
+
end
|
152
|
+
|
153
|
+
# Allows existing ticket to be modified via RT_Client::edit
|
154
|
+
def edit(struct)
|
155
|
+
struct.remapkeys!
|
156
|
+
if struct.has_key? :user and struct.has_key? :pass
|
157
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
158
|
+
struct.delete(:user)
|
159
|
+
struct.delete(:pass)
|
160
|
+
else
|
161
|
+
rt = RT_Client.new
|
162
|
+
end
|
163
|
+
val = rt.edit(struct)
|
164
|
+
rt = nil
|
165
|
+
val
|
166
|
+
end
|
167
|
+
|
168
|
+
# Retrieves attachments via RT_Client::get_attachment
|
169
|
+
def get_attachment(struct)
|
170
|
+
struct.remapkeys!
|
171
|
+
if struct.has_key? :user and struct.has_key? :pass
|
172
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
173
|
+
struct.delete(:user)
|
174
|
+
struct.delete(:pass)
|
175
|
+
else
|
176
|
+
rt = RT_Client.new
|
177
|
+
end
|
178
|
+
val = rt.get_attachment(struct)
|
179
|
+
rt = nil
|
180
|
+
val
|
181
|
+
end
|
182
|
+
|
183
|
+
# Gets the history of a ticket via RT_Client::history
|
184
|
+
def history(struct)
|
185
|
+
struct.remapkeys!
|
186
|
+
if struct.has_key? :user and struct.has_key? :pass
|
187
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
188
|
+
struct.delete(:user)
|
189
|
+
struct.delete(:pass)
|
190
|
+
else
|
191
|
+
rt = RT_Client.new
|
192
|
+
end
|
193
|
+
val = rt.history(struct)
|
194
|
+
rt = nil
|
195
|
+
val
|
196
|
+
end
|
197
|
+
|
198
|
+
# Gets a single history item via RT_Client::history_item
|
199
|
+
def history_item(struct)
|
200
|
+
struct.remapkeys!
|
201
|
+
if struct.has_key? :user and struct.has_key? :pass
|
202
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
203
|
+
struct.delete(:user)
|
204
|
+
struct.delete(:pass)
|
205
|
+
else
|
206
|
+
rt = RT_Client.new
|
207
|
+
end
|
208
|
+
val = rt.history_item(struct)
|
209
|
+
rt = nil
|
210
|
+
val
|
211
|
+
end
|
212
|
+
|
213
|
+
# Gets a list of tickets via RT_Client::list
|
214
|
+
def list(struct)
|
215
|
+
struct.remapkeys!
|
216
|
+
if struct.has_key? :user and struct.has_key? :pass
|
217
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
218
|
+
struct.delete(:user)
|
219
|
+
struct.delete(:pass)
|
220
|
+
else
|
221
|
+
rt = RT_Client.new
|
222
|
+
end
|
223
|
+
val = rt.list(struct)
|
224
|
+
rt = nil
|
225
|
+
val
|
226
|
+
end
|
227
|
+
|
228
|
+
# Gets a list of tickets via RT_Client::query
|
229
|
+
def query(struct)
|
230
|
+
struct.remapkeys!
|
231
|
+
if struct.has_key? :user and struct.has_key? :pass
|
232
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
233
|
+
struct.delete(:user)
|
234
|
+
struct.delete(:pass)
|
235
|
+
else
|
236
|
+
rt = RT_Client.new
|
237
|
+
end
|
238
|
+
val = rt.query(struct)
|
239
|
+
rt = nil
|
240
|
+
val
|
241
|
+
end
|
242
|
+
|
243
|
+
# Gets detail (minus history/attachments) via RT_Client::show
|
244
|
+
def show(struct)
|
245
|
+
struct.remapkeys!
|
246
|
+
if struct.has_key? :user and struct.has_key? :pass
|
247
|
+
rt = RT_Client.new(:user => struct[:user], :pass => struct[:pass])
|
248
|
+
struct.delete(:user)
|
249
|
+
struct.delete(:pass)
|
250
|
+
else
|
251
|
+
rt = RT_Client.new
|
252
|
+
end
|
253
|
+
val = rt.show(struct)
|
254
|
+
rt = nil
|
255
|
+
val
|
256
|
+
end
|
257
|
+
|
258
|
+
interface = [ 'add_watcher', 'attachments', 'comment', 'correspond', 'create', 'create_user',
|
259
|
+
'edit', 'edit_or_create_user', 'get_attachment', 'history', 'history_item', 'list', 'query',
|
260
|
+
'show' ]
|
261
|
+
|
262
|
+
interface.each do |meth|
|
263
|
+
# rpc meth => meth.to_sym
|
264
|
+
rpc "rt.#{meth}" => meth.to_sym
|
265
|
+
end
|
266
|
+
|
267
|
+
|
268
|
+
end # class TicketSrv
|
269
|
+
|
270
|
+
#######################################################
|
271
|
+
|
272
|
+
class RTXMLApp
|
273
|
+
def call(env)
|
274
|
+
[200, {'Content-Type' => 'text/xml'}, ['RT XML-RPC Service']]
|
275
|
+
end
|
276
|
+
end
|
277
|
+
|
metadata
CHANGED
@@ -1,7 +1,7 @@
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
2
2
|
name: rt-client
|
3
3
|
version: !ruby/object:Gem::Version
|
4
|
-
version: 0.
|
4
|
+
version: 0.8.0
|
5
5
|
prerelease:
|
6
6
|
platform: ruby
|
7
7
|
authors:
|
@@ -9,7 +9,7 @@ authors:
|
|
9
9
|
autorequire:
|
10
10
|
bindir: bin
|
11
11
|
cert_chain: []
|
12
|
-
date: 2014-
|
12
|
+
date: 2014-07-07 00:00:00.000000000 Z
|
13
13
|
dependencies:
|
14
14
|
- !ruby/object:Gem::Dependency
|
15
15
|
name: rest-client
|
@@ -37,6 +37,7 @@ extra_rdoc_files: []
|
|
37
37
|
files:
|
38
38
|
- rt_client.rb
|
39
39
|
- rtxmlsrv.rb
|
40
|
+
- rtxmlsrv2.rb
|
40
41
|
- rt/client.rb
|
41
42
|
- .yardopts
|
42
43
|
homepage: http://rubygems.org/gems/rt-client
|
@@ -69,3 +70,4 @@ signing_key:
|
|
69
70
|
specification_version: 4
|
70
71
|
summary: Ruby object for RT access via REST
|
71
72
|
test_files: []
|
73
|
+
has_rdoc:
|