rt-client 0.6.8 → 0.7.1

data/rt/client.rb

@@ -1,822 +1 @@
-#!/usr/bin/ruby
-
-require "rubygems"
-require "rest_client"
-
-## Author:: Tom Lahti
-## Copyright:: Copyright (c) 2013 Tom Lahti
-## License:: Apache 2.0
-
-#{<img src="https://badge.fury.io/rb/rt-client.png" alt="Gem Version" />}[http://badge.fury.io/rb/rt-client]
-##A ruby library API to Request Tracker's REST interface. Requires the
-##rubygem rest-client be installed.  You can
-##create a file name .rtclientrc in the same directory as client.rb with a
-##default server/user/pass to connect to RT as, so that you don't have to
-##specify it/update it in lots of different scripts.
-##
-##Thanks to Brian McArdle for patch dealing with spaces in Custom Fields.
-##To reference custom fields in RT that have spaces with rt-client, use an 
-##underscore in the rt-client code, e.g. "CF.{{Has_Space}}"
-##
-##Thanks to Robert Vinson for 1.9.x compatibility when I couldn't be buggered
-##and a great job of refactoring the old mess into something with much fewer
-##dependencies.
-##
-##TODO: Streaming, chunking attachments in compose method
-#
-# See each method for sample usage.  To use this, "gem install rt-client" and 
-#
-#  require "rt/client"
-
-class RT_Client
-
-	UA = "Mozilla/5.0 ruby RT Client Interface 0.6.8"
-	attr_reader :status, :site, :version, :cookies, :server, :user, :cookie
-
-	# Create a new RT_Client object. Load up our stored cookie and check it.
-	# Log into RT again if needed and store the new cookie.  You can specify 
-	# login and cookie storage directories in 3 different ways:
-	# 1. Explicity during object creation
-	# 2. From a .rtclientrc file in the working directory of your ruby program
-	# 3. From a .rtclientrc file in the same directory as the library itself
-	#
-	# These are listed in order of priority; if you have explicit parameters,
-	# they are always used, even if you have .rtclientrc files.  If there
-	# is both an .rtclientrc in your program's working directory and 
-	# in the library directory, the one from your program's working directory
-	# is used.  If no parameters are specified either explicity or by use
-	# of a .rtclientrc, then the defaults of "rt_user", "rt_pass" are used
-	# with a default server of "http://localhost", and cookies are stored
-	# in the directory where the library resides.
-	#
-	#  rt= RT_Client.new( :server  => "https://tickets.ambulance.com/",
-	#                     :user    => "rt_user",
-	#                     :pass    => "rt_pass",
-	#                     :cookies => "/my/cookie/dir" )
-	#
-	#  rt= RT_Client.new # use defaults from .rtclientrc
-	#
-	# .rtclientrc format:
-	#  server=<RT server>
-	#  user=<RT user>
-	#  pass=<RT password>
-	#  cookies=<directory>
-	def initialize(*params)
-		@boundary = "----xYzZY#{rand(1000000).to_s}xYzZY"
-		@version = "0.6.8"
-		@status = "Not connected"
-		@server = "http://localhost/"
-		@user = "rt_user"
-		@pass = "rt_pass"
-		@cookies = Dir.pwd
-		config_file = Dir.pwd + "/.rtclientrc"
-		config = ""
-		if File.file?(config_file)
-			config = File.read(config_file)
-		else
-			config_file = File.dirname(__FILE__) + "/.rtclientrc"
-			config = File.read(config_file) if File.file?(config_file)
-		end
-		@server = $~[1] if config =~ /\s*server\s*=\s*(.*)$/i
-		@user = $~[1] if config =~ /^\s*user\s*=\s*(.*)$/i
-		@pass = $~[1] if config =~ /^\s*pass\s*=\s*(.*)$/i
-		@cookies = $~[1] if config =~ /\s*cookies\s*=\s*(.*)$/i
-		@resource = "#{@server}REST/1.0/"
-		if params.class == Array && params[0].class == Hash
-			param = params[0]
-			@user = param[:user] if param.has_key? :user
-			@pass = param[:pass] if param.has_key? :pass
-			if param.has_key? :server
-				@server = param[:server]
-				@server += "/" if @server !~ /\/$/
-				@resource = "#{@server}REST/1.0/"
-			end
-			@cookies  = param[:cookies] if param.has_key? :cookies
-		end
-		@login = { :user => @user, :pass => @pass }
-		cookiejar = "#{@cookies}/RT_Client.#{@user}.cookie" # cookie location
-		cookiejar.untaint
-		if File.file? cookiejar
-			@cookie = File.read(cookiejar).chomp
-			headers = { 'User-Agent'   => UA,
-			'Content-Type' => "application/x-www-form-urlencoded",
-			'Cookie'       => @cookie }
-		else
-			headers = { 'User-Agent'   => UA,
-			'Content-Type' => "application/x-www-form-urlencoded" }
-			@cookie = ""
-		end
-
-
-		site = RestClient::Resource.new(@resource, :headers => headers, :timeout => 240)
-		data = site.post "" # a null post just to check that we are logged in
-
-		if @cookie.length == 0 or data =~ /401/ # we're not logged in
-			data = site.post @login, :headers => headers
-			#      puts data
-			@cookie = data.headers[:set_cookie].first.split('; ')[0]
-			# write the new cookie
-			if @cookie !~ /nil/
-				f = File.new(cookiejar,"w")
-				f.puts @cookie
-				f.close
-			end
-		end
-		headers = { 'User-Agent'   => UA,
-		   'Content-Type' => "multipart/form-data; boundary=#{@boundary}",
-		'Cookie'       => @cookie }
-		@site = RestClient::Resource.new(@resource, :headers => headers)
-		@status = data
-		self.untaint
-	end
-
-	# gets the detail for a single ticket/user.  If its a ticket, its without
-	# history or attachments (to get those use the history method) .  If no
-	# type is specified, ticket is assumed.  takes a single parameter
-	# containing the ticket/user id, and returns a hash of RT Fields => values
-	# 
-	#  hash = rt.show(822)
-	#  hash = rt.show("822")
-	#  hash = rt.show("ticket/822")
-	#  hash = rt.show(:id => 822)
-	#  hash = rt.show(:id => "822")
-	#  hash = rt.show(:id => "ticket/822")
-	#  hash = rt.show("user/#{login}")
-	#  email = rt.show("user/somebody")["emailaddress"]
-	def show(id)
-		id = id[:id] if id.class == Hash
-		id = id.to_s
-		type = "ticket"
-		sid = id
-		if id =~ /(\w+)\/(.+)/
-			type = $~[1]
-			sid = $~[2]
-		end
-		reply = {}
-		if type.downcase == 'user'
-			resp = @site["#{type}/#{sid}"].get
-		else
-			resp = @site["#{type}/#{sid}/show"].get
-		end
-		reply = response_to_h(resp)
-	end
-	
-	# gets a list of ticket links for a ticket. 
-  # takes a single parameter containing the ticket id, 
-  # and returns a hash of RT Fields => values
-  # 
-  #  hash = rt.links(822)
-  #  hash = rt.links("822")
-  #  hash = rt.links("ticket/822")
-  #  hash = rt.links(:id => 822)
-  #  hash = rt.links(:id => "822")
-  #  hash = rt.links(:id => "ticket/822")
-  def links(id)
-    id = id[:id] if id.class == Hash
-    id = id.to_s
-    type = "ticket"
-    sid = id
-    if id =~ /(\w+)\/(.+)/
-      type = $~[1]
-      sid = $~[2]
-    end
-    reply = {}
-    resp = @site["ticket/#{sid}/links/show"].get
-    return {:error => resp, }  if resp =~ /does not exist./
-    reply = response_to_h(resp)
-  end
-
-  # Creates a new ticket.  Requires a hash that contains RT form fields as
-  # the keys.  Capitalization is important; use :Queue, not :queue.  You
-  # will need at least :Queue to create a ticket.  For a full list of fields
-  # you can use, try "/opt/rt3/bin/rt edit ticket/1". Returns the newly
-  # created ticket number, or a complete REST response.
-  #
-  #  id = rt.create( :Queue   => "Customer Service",
-  #                  :Cc      => "somebody\@email.com",
-  #                  :Subject => "I've fallen and I can't get up",
-  #                  :Text    => "I think my hip is broken.\nPlease help.",
-  #                  :"CF.{CustomField}" => "Urgent",
-  def create(field_hash)
-    field_hash[:id] = "ticket/new"
-    payload = compose(field_hash)
-#    puts "Payload for new ticket:"
-#    puts payload
-    resp = @site['ticket/new/edit'].post payload
-    new_id = resp.match(/Ticket\s*(\d+)/)
-    if new_id.class == MatchData
-      new_ticket = new_id[1]
-    else
-      new_ticket = resp
-    end
-    new_ticket # return the ticket number, or the full REST response
-  end
-	
-  # create a new user.  Requires a hash of RT fields => values. Returns
-  # the newly created user ID, or the full REST response if there is an error.
-  # For a full list of possible parameters that you can specify, look at
-  # "/opt/rt/bin/rt edit user/1"
-  #
-  #  new_id = rt.create_user(:Name => "Joe_Smith", :EmailAddress => "joes\@here.com")
-  def create_user(field_hash)
-    field_hash[:id] = "user/new"
-    payload = compose(field_hash)
-    resp = @site['user/new/edit'].post payload
-    new_id = resp.match(/User\s*(\d+)/)
-    if new_id.class == MatchData
-      new_user = new_id[1]
-    else
-      new_user = resp
-    end
-    new_user # return the new user id or the full REST response
-  end
-  
-  # edit or create a user.  If the user exists, edits the user as "edit" would.
-  # If the user doesn't exist, creates it as "create_user" would.
-  def edit_or_create_user(field_hash)
-    if field_hash.has_key? :id
-      id = field_hash[:id]
-      if id !~ /^user\//
-        id = "user/#{id}"
-        field_hash[:id] = id
-      end
-    else
-      raise "RT_Client.edit_or_create_user require a user id in the 'id' key."
-    end
-    resp1 =  "not called"
-    resp2 =  "not called"
-    resp1 = edit(field_hash)
-    resp2 = create_user(field_hash) if resp1 =~ /does not exist./
-    resp = "Edit: #{resp1}\nCreate:#{resp2}"
-    resp
-  end
-  
-  # edit an existing ticket/user. Requires a hash containing RT
-  # form fields as keys.  the key :id is required.
-  # returns the complete REST response, whatever it is.  If the 
-  # id supplied contains "user/", it edits a user, otherwise
-  # it edits a ticket.  For a full list of fields you can edit,
-  # try "/opt/rt3/bin/rt edit ticket/1"
-  #
-  #  resp = rt.edit(:id => 822, :Status => "resolved")
-  #  resp = rt.edit(:id => ticket_id, :"CF.{CustomField}" => var)
-  #  resp = rt.edit(:id => "user/someone", :EMailAddress => "something@here.com")
-  #  resp = rt.edit(:id => "user/bossman", :Password => "mypass")
-  #  resp = rt.edit(:id => "user/4306", :Disabled => "1")
-  def edit(field_hash)
-    if field_hash.has_key? :id
-      id = field_hash[:id]
-    else
-      raise "RT_Client.edit requires a user or ticket id in the 'id' key."
-    end
-    type = "ticket"
-    sid = id
-    if id =~ /(\w+)\/(.+)/
-      type = $~[1]
-      sid = $~[2]
-    end
-    payload = compose(field_hash)
-    resp = @site["#{type}/#{sid}/edit"].post payload
-    resp
-  end
-  
-  # Comment on a ticket.  Requires a hash, which must have an :id key
-  # containing the ticket number.  Returns the REST response.  For a list of
-  # fields you can use in a comment, try "/opt/rt3/bin/rt comment ticket/1"
-  #
-  #  rt.comment( :id   => id,
-  #              :Text => "Oh dear, I wonder if the hip smells like almonds?",
-  #              :Attachment => "/tmp/almonds.gif" )
-  def comment(field_hash)
-    if field_hash.has_key? :id
-      id = field_hash[:id]
-    else
-      raise "RT_Client.comment requires a Ticket number in the 'id' key."
-    end
-    field_hash[:Action] = "comment"
-    payload = compose(field_hash)
-    @site["ticket/#{id}/comment"].post payload
-  end
-  
-  # Find RT user details from an email address
-  #
-  # rt.usersearch(:EmailAddress => 'some@email.com')
-  # -> {"name"=>"rtlogin", "realname"=>"John Smith", "address1"=>"123 Main", etc }
-  def usersearch(field_hash)
-    if field_hash.has_key? :EmailAddress
-      email = field_hash[:EmailAddress]
-    else
-      raise "RT_Client.usersearch requires a user email in the 'EmailAddress' key."
-    end
-    resp = @site["user/#{email}"].get
-    return reply if resp =~ /No user named/
-    reply = response_to_h(resp)
-  end
-  
-  # correspond on a ticket.  Requires a hash, which must have an :id key
-  # containing the ticket number.  Returns the REST response.  For a list of
-  # fields you can use in correspondence, try "/opt/rt3/bin/rt correspond
-  # ticket/1"
-  #
-  #  rt.correspond( :id   => id,
-  #                 :Text => "We're sending help right away.",
-  #                 :Attachment => "/tmp/admittance.doc" )
-  def correspond(field_hash)
-    if field_hash.has_key? :id
-      if field_hash[:id] =~ /ticket\/(\d+)/
-        id = $~[1]
-      else
-        id = field_hash[:id]
-      end
-    else
-      raise "RT_Client.correspond requires a Ticket number in the 'id' key."
-    end
-    field_hash[:Action] = "correspond"
-    payload = compose(field_hash)
-    @site["ticket/#{id}/comment"].post payload
-  end
-
-	# Get a list of tickets matching some criteria.
-	# Takes a string Ticket-SQL query and an optional "order by" parameter.
-	# The order by is an RT field, prefix it with + for ascending
-	# or - for descending.
-	# Returns a nested array of arrays containing [ticket number, subject]
-	# The outer array is in the order requested.
-	#
-	#  hash = rt.list(:query => "Queue = 'Sales'")
-	#  hash = rt.list("Queue='Sales'")
-	#  hash = rt.list(:query => "Queue = 'Sales'", :order => "-Id")
-	#  hash = rt.list("Queue='Sales'","-Id")
-	def list(*params)
-		query = params[0]
-		order = ""
-		if params.size > 1
-			order = params[1]
-		end
-		if params[0].class == Hash
-			params = params[0]
-			query = params[:query] if params.has_key? :query
-			order = params[:order] if params.has_key? :order
-		end
-		reply = []
-		resp = @site["search/ticket/?query=#{URI.escape(query)}&orderby=#{order}&format=s"].get
-		raise "Invalid query (#{query})" if resp =~ /Invalid query/
-		resp = resp.split("\n") # convert to array of lines
-		resp.each do |line|
-			f = line.match(/^(\d+):\s*(.*)/)
-			reply.push [f[1],f[2]] if f.class == MatchData
-		end
-		reply
-	end
-
-	# A more extensive(expensive) query then the list method.  Takes the same
-	# parameters as the list method; a string Ticket-SQL query and optional
-	# order, but returns a lot more information.  Instead of just the ID and
-	# subject, you get back an array of hashes, where each hash represents
-	# one ticket, indentical to what you get from the show method (which only
-	# acts on one ticket).  Use with caution; this can take a long time to
-	# execute.
-	# 
-	#  array = rt.query("Queue='Sales'")
-	#  array = rt.query(:query => "Queue='Sales'",:order => "+Id")
-	#  array = rt.query("Queue='Sales'","+Id")
-	#  => array[0] = { "id" => "123", "requestors" => "someone@..", etc etc }
-	#  => array[1] = { "id" => "126", "requestors" => "someone@else..", etc etc }
-	#  => array[0]["id"] = "123"
-	def query(*params)
-		query = params[0]
-		order = ""
-		if params.size > 1
-			order = params[1]
-		end
-		if params[0].class == Hash
-			params = params[0]
-			query = params[:query] if params.has_key? :query
-			order = params[:order] if params.has_key? :order
-		end
-		replies = []
-		resp = @site["search/ticket/?query=#{URI.escape(query)}&orderby=#{order}&format=l"].get
-		return replies if resp =~/No matching results./
-		raise "Invalid query (#{query})" if resp =~ /Invalid query/
-		resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # strip HTTP response
-		tickets = resp.split("\n--\n") # -- occurs between each ticket
-		tickets.each do |ticket|
-			ticket_h = response_to_h(ticket)
-			reply = {}
-			ticket_h.each do |k,v|
-				case k
-				when 'created','due','told','lastupdated','started'
-					begin
-						vv = DateTime.parse(v.to_s)
-						reply["#{k}"] = vv.strftime("%Y-%m-%d %H:%M:%S")
-					rescue ArgumentError
-						reply["#{k}"] = v.to_s
-					end
-				else
-					reply["#{k}"] = v.to_s
-				end
-			end
-			replies.push reply
-		end
-		replies
-	end
-	
-	# Get a list of history transactions for a ticket.  Takes a ticket ID and
-  # an optional format parameter.  If the format is ommitted, the short
-  # format is assumed.  If the short format is requested, it returns an
-  # array of 2 element arrays, where each 2-element array is [ticket_id,
-  # description].  If the long format is requested, it returns an array of
-  # hashes, where each hash contains the keys:
-  #
-  # id::           (history-id)
-  # Ticket::       (Ticket this history item belongs to)
-  # TimeTaken::    (time entered by the actor that generated this item)
-  # Type::         (what type of history item this is)
-  # Field::        (what field is affected by this item, if any)
-  # OldValue::     (the old value of the Field)
-  # NewValue::     (the new value of the Field)
-  # Data::         (Additional data about the item)
-  # Description::  (Description of this item; same as short format)
-  # Content::      (The content of this item)
-  # Creator::      (the RT user that created this item)
-  # Created::      (Date/time this item was created)
-  # Attachments::  (a hash describing attachments to this item)             
-  #
-  #  history = rt.history(881)
-  #  history = rt.history(881,"short")
-  #  => [["10501"," Ticket created by blah"],["10510"," Comments added by userX"]]
-  #  history = rt.history(881,"long")
-  #  history = rt.history(:id => 881, :format => "long")
-  #  => [{"id" => "6171", "ticket" => "881" ....}, {"id" => "6180", ...} ]
-  def history(*params)
-    id = params[0]
-    format = "short"
-    format = params[1].downcase if params.size > 1
-    comments = false
-    comments = params[2] if params.size > 2
-    if params[0].class == Hash
-       params = params[0]
-       id = params[:id] if params.has_key? :id
-       format = params[:format].downcase if params.has_key? :format
-       comments = params[:comments] if params.has_key? :comments
-    end
-    id = id.to_s
-    id = $~[1] if id =~ /ticket\/(\d+)/
-    resp = @site["ticket/#{id}/history?format=#{format[0,1]}"].get
-    resp.gsub!(0x1C.chr,'[FS]')
-    resp.gsub!(0x1D.chr,'[GS]')
-    resp.gsub!(0x1E.chr,'[RS]')
-    resp.gsub!(0x1F.chr,'[US]')
-
-    if format[0,1] == "s"
-      if comments
-        h = resp.split("\n").select{ |l| l =~ /^\d+:/ }
-      else
-        h = resp.split("\n").select{ |l| l =~ /^\d+: [^Comments]/ }
-        h.select!{ |l| l !~ /Outgoing email about a comment/ }
-      end
-      list = h.map { |l| l.split(":") }
-    else
-      resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
-      resp.gsub!(/^#.*?\n\n/,"") # toss the 'total" line
-      resp.gsub!(/^\n/m,"") # toss blank lines
-      while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
-        resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
-      end
-                      
-      items = resp.split("\n--\n") 
-      list = []
-      items.each do |item|
-        th = response_to_h(item)
-        next if not comments and th["type"].to_s =~ /Comment/ # skip comments
-        reply = {}
-        th.each do |k,v|
-          attachments = []
-          case k
-            when "attachments"
-              temp = item.match(/Attachments:\s*(.*)/m)
-              if temp.class != NilClass
-                atarr = temp[1].split("\n")
-                atarr.map { |a| a.gsub!(/^\s*/,"") }
-                atarr.each do |a|
-                  i = a.match(/(\d+):\s*(.*)/)
-                  s={}
-                  s[:id] = i[1].to_s
-                  s[:name] = i[2].to_s
-                  sz = i[2].match(/(.*?)\s*\((.*?)\)/)
-                  if sz.class == MatchData
-                    s[:name] = sz[1].to_s
-                    s[:size] = sz[2].to_s
-                  end
-                  attachments.push s
-                end
-                reply["attachments"] = attachments
-              end
-            when "content"
-              reply["content"] = v.to_s
-              temp = item.match(/^Content: (.*?)^\w+:/m) 
-              reply["content"] = temp[1] if temp.class != NilClass
-            else
-              reply["#{k}"] = v.to_s
-          end
-        end
-        list.push reply
-      end        
-    end
-    list
-  end
-  
-  # Get the detail for a single history item.  Needs a ticket ID and a 
-  # history item ID, returns a hash of RT Fields => values.  The hash
-  # also contains a special key named "attachments", whose value is
-  # an array of hashes, where each hash represents an attachment.  The hash
-  # keys are :id, :name, and :size.
-  # 
-  #  x = rt.history_item(21, 6692)
-  #  x = rt.history_item(:id => 21, :history => 6692)
-  #  => x = {"ticket" => "21", "creator" => "somebody", "description" => 
-  #  =>      "something happened", "attachments" => [{:name=>"file.txt",
-  #  =>      :id=>"3289", size=>"651b"}, {:name=>"another.doc"... }]}
-  def history_item(*params)
-    id = params[0]
-    history = params[1]
-    if params[0].class == Hash
-      params = params[0]
-      id = params[:id] if params.has_key? :id
-      history = params[:history] if params.has_key? :history
-    end
-    reply = {}
-    resp = @site["ticket/#{id}/history/id/#{history}"].get
-    return reply if resp =~ /not related/ # history id must be related to the ticket id
-    resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
-    resp.gsub!(/^#.*?\n\n/,"") # toss the 'total" line
-    resp.gsub!(/^\n/m,"") # toss blank lines
-    while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
-      resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
-    end
-    th = response_to_h(resp)
-    attachments = []
-    th.each do |k,v|
-      case k
-        when "attachments"
-          temp = resp.match(/Attachments:\s*(.*)[^\w|$]/m)
-          if temp.class != NilClass
-            atarr = temp[1].split("\n")
-            atarr.map { |a| a.gsub!(/^\s*/,"") }
-            atarr.each do |a|
-              i = a.match(/(\d+):\s*(.*)/)
-              s={}
-              s[:id] = i[1]
-              s[:name] = i[2]
-              sz = i[2].match(/(.*?)\s*\((.*?)\)/)
-              if sz.class == MatchData
-                s[:name] = sz[1]
-                s[:size] = sz[2]
-              end
-              attachments.push s
-            end
-            reply["#{k}"] = attachments
-          end
-        when "content"
-          reply["content"] = v.to_s
-          temp = resp.match(/^Content: (.*?)^\w+:/m) 
-          reply["content"] = temp[1] if temp.class != NilClass
-        else
-          reply["#{k}"] = v.to_s
-      end
-    end
-    reply
-  end
-  
-  # Get a list of attachments related to a ticket.
-  # Requires a ticket id, returns an array of hashes where each hash
-  # represents one attachment.  Hash keys are :id, :name, :type, :size.
-  # You can optionally request that unnamed attachments be included, 
-  # the default is to not include them.
-  def attachments(*params)
-    id = params[0]
-    unnamed = params[1]
-    if params[0].class == Hash
-      params = params[0]
-      id = params[:id] if params.has_key? :id
-      unnamed = params[:unnamed] if params.has_key? :unnamed
-    end
-    unnamed = false if unnamed.to_s == "0"
-    id = $~[1] if id =~ /ticket\/(\d+)/
-    resp = @site["ticket/#{id}/attachments"].get
-    resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
-    resp.gsub!(/^\n/m,"") # toss blank lines
-    while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
-      resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
-    end
-    th = response_to_h(resp)
-    list = []
-    pattern = /(\d+:\s.*?\)),/
-    match = pattern.match(th['attachments'].to_s)
-    while match != nil
-      list.push match[0]
-      s = match.post_match
-      match = pattern.match(s)
-    end
-    attachments = []
-    list.each do |v|
-      attachment = {}
-      m=v.match(/(\d+):\s+(.*?)\s+\((.*?)\s+\/\s+(.*?)\)/)
-      if m.class == MatchData
-        next if m[2] == "(Unnamed)" and !unnamed
-        attachment[:id] = m[1]
-        attachment[:name] = m[2]
-        attachment[:type] = m[3]
-        attachment[:size] = m[4]
-        attachments.push attachment
-      end
-    end
-    attachments
-  end
-  
-  # Get attachment content for single attachment.  Requires a ticket ID
-  # and an attachment ID, which must be related.  If a directory parameter
-  # is supplied, the attachment is written to that directory.  If not, 
-  # the attachment content is returned in the hash returned by the 
-  # function as the key 'content', along with some other keys you always get:
-  # 
-  # transaction:: the transaction id
-  # creator::     the user id number who attached it
-  # id::          the attachment id
-  # filename::    the name of the file
-  # contenttype:: MIME content type of the attachment
-  # created::     date of the attachment
-  # parent::      an attachment id if this was an embedded MIME attachment
-  #  
-  #  x = get_attachment(21,3879)
-  #  x = get_attachment(:ticket => 21, :attachment => 3879)
-  #  x = get_attachment(:ticket => 21, :attachment => 3879, :dir = "/some/dir")
-  def get_attachment(*params)
-    tid = params[0]
-    aid = params[1]
-    dir = nil
-    dir = params[2] if params.size > 2
-    if params[0].class == Hash
-      params = params[0]
-      tid = params[:ticket] if params.has_key? :ticket
-      aid = params[:attachment] if params.has_key? :attachment
-      dir = params[:dir] if params.has_key? :dir
-    end
-    tid = $~[1] if tid =~ /ticket\/(\d+)/
-    resp = @site["ticket/#{tid}/attachments/#{aid}"].get
-    resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss HTTP response
-    while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
-      resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
-    end
-    headers = response_to_h(resp)
-    reply = {}
-    headers.each do |k,v|
-      reply["#{k}"] = v.to_s
-    end
-    content = resp.match(/Content:\s+(.*)/m)[1]
-    content.gsub!(/\n\s{9}/,"\n") # strip leading spaces on each line
-    content.chomp! 
-    content.chomp! 
-    content.chomp! # 3 carriage returns at the end
-    binary = Iconv.conv("ISO-8859-1","UTF-8",content) # convert encoding
-    if dir
-      fh = File.new("#{dir}/#{headers['Filename'].to_s}","wb")
-      fh.write binary
-      fh.close
-    else
-      reply["content"] = binary
-    end
-    reply
-  end
-  
-  # Add a watcher to a ticket, but only if not already a watcher.  Takes a
-  # ticket ID, an email address (or array of email addresses), and an
-  # optional watcher type.  If no watcher type is specified, its assumed to
-  # be "Cc".  Possible watcher types are 'Requestors', 'Cc', and 'AdminCc'.
-  #
-  #  rt.add_watcher(123,"someone@here.com")
-  #  rt.add_watcher(123,["someone@here.com","another@there.com"])
-  #  rt.add_watcher(123,"someone@here.com","Requestors")
-  #  rt.add_watcher(:id => 123, :addr => "someone@here.com")
-  #  rt.add_watcher(:id => 123, :addr => ["someone@here.com","another@there.com"])
-  #  rt.add_watcher(:id => 123, :addr => "someone@here.com", :type => "AdminCc")
-  def add_watcher(*params)
-    tid = params[0]
-    addr = []
-    type = "cc"
-    addr = params[1] if params.size > 1
-    type = params[2] if params.size > 2
-    if params[0].class == Hash
-      params = params[0]
-      tid = params[:id] if params.has_key? :id
-      addr = params[:addr] if params.has_key? :addr
-      type = params[:type] if params.has_key? :type
-    end
-    addr = addr.to_a.uniq # make it array if its just a string, and remove dups
-    type.downcase!
-    tobj = show(tid) # get current watchers
-    ccs = tobj["cc"].split(", ")
-    accs = tobj["admincc"].split(", ")
-    reqs = tobj["requestors"].split(", ")
-    watchers = ccs | accs | reqs # union of all watchers
-    addr.each do |e|
-      case type
-        when "cc"
-          ccs.push(e) if not watchers.include?(e)
-        when "admincc"
-          accs.push(e) if not watchers.include?(e)
-        when "requestors"
-          reqs.push(e) if not watchers.include?(e)
-      end
-    end
-    case type
-      when "cc"
-        edit(:id => tid, :Cc => ccs.join(","))
-      when "admincc"
-        edit(:id => tid, :AdminCc => accs.join(","))
-      when "requestors"
-        edit(:id => tid, :Requestors => reqs.join(","))
-    end
-  end
-  
-
-	# don't give up the password when the object is inspected
-	def inspect # :nodoc:
-		mystr = super()
-		mystr.gsub!(/(.)pass=.*?([,\}])/,"\\1pass=<hidden>\\2")
-		mystr
-	end
-
-        # helper to convert responses from RT REST to a hash
-	def response_to_h(resp) # :nodoc:
-		resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
-		#resp.gsub!(/\n\n/,"\n") # remove double spacing, TMail stops at a blank line
-
-		# unfold folded fields
-		# A newline followed by one or more spaces is treated as a
-		# single space
-		resp.gsub!(/\n +/, " ")
-		
-		#replace CF spaces with underscores
-		while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) 
-			resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
-		end
-		return {:error => resp }  if resp =~ /does not exist./
-
-		# convert fields to key value pairs
-		ret = {}
-		resp.each_line do |ln|
-			next unless ln =~ /^.+?:/
-			ln_a = ln.split(/:/,2)
-			ln_a.map! {|item| item.strip}
-			ln_a[0].downcase!
-			ret[ln_a[0]] = ln_a[1]
-		end
-
-		return ret
-	end
-
-	# Helper for composing RT's "forms".  Requires a hash where the
-	# keys are field names for an RT form.	If there's a :Text key, the value
-	# is modified to insert whitespace on continuation lines.  If there's an
-	# :Attachment key, the value is assumed to be a comma-separated list of
-	# filenames to attach.	It returns a hash to be used with rest-client's
-	# payload class
-	def compose(fields) # :nodoc:
-		if fields.class != Hash
-			raise "RT_Client.compose requires parameters as a hash."
-		end
-
-		payload = { :multipart => true }
-
-		# attachments
-		if fields.has_key? :Attachments
-			fields[:Attachment] = fields[:Attachments]
-			fields.delete :Attachments
-		end
-		if fields.has_key? :Attachment
-			filenames = fields[:Attachment].split(',')
-			attachment_num = 1
-			filenames.each do |f|
-				payload["attachment_#{attachment_num.to_s}"] = File.new(f)
-				attachment_num += 1
-			end
-			# strip paths from filenames
-			fields[:Attachment] = filenames.map {|f| File.basename(f)}.join(',') 
-		end
-
-		# fixup Text field for RFC822 compliance
-		if fields.has_key? :Text
-			fields[:Text].gsub!(/\n/,"\n ") # insert a space on continuation lines.
-		end
-
-		field_array = fields.map { |k,v| "#{k}: #{v}" }
-		content = field_array.join("\n") # our form
-		payload["content"] = content
-
-		return payload
-	end
-
-end  
-
-
+require "rt_client"