roust 1.0.1 → 1.1.0
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- checksums.yaml +4 -4
- data/Gemfile.lock +21 -13
- data/README.md +1 -1
- data/Rakefile +0 -2
- data/lib/roust/version.rb +1 -1
- data/lib/roust.rb +243 -783
- data/roust.gemspec +3 -5
- data/spec/ticket_spec.rb +10 -11
- metadata +7 -36
- data/lib/roust/rtxmlsrv.rb +0 -271
data/lib/roust.rb
CHANGED
@@ -1,147 +1,62 @@
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1
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2
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3
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-
require 'rest_client'
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1
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+
require 'httparty'
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2
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require 'mail'
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require '
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6
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7
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8
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##A ruby library API to Request Tracker's REST interface. Requires the
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##rubygems rest-client, tmail and mime-types to be installed. You can
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##create a file name .rtclientrc in the same directory as client.rb with a
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12
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##default server/user/pass to connect to RT as, so that you don't have to
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##specify it/update it in lots of different scripts.
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##
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## Thanks to Brian McArdle for patch dealing with spaces in Custom Fields.
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## To reference custom fields in RT that have spaces with rt-client, use an
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## underscore in the rt-client code, e.g. "CF.{Has_Space}"
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##
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#
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# See each method for sample usage. To use this, "gem install roust" and
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#
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# require "roust"
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require 'active_support/core_ext/hash'
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class Unauthenticated < Exception ; end
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6
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7
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class Roust
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include HTTParty
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#debug_output
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10
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# Log into RT again if needed and store the new cookie. You can specify
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# login and cookie storage directories in 3 different ways:
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# 1. Explicity during object creation
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33
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# 2. From a .rtclientrc file in the working directory of your ruby program
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# 3. From a .rtclientrc file in the same directory as the library itself
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#
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# These are listed in order of priority; if you have explicit parameters,
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37
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# they are always used, even if you have .rtclientrc files. If there
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# is both an .rtclientrc in your program's working directory and
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# in the library directory, the one from your program's working directory
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40
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# is used. If no parameters are specified either explicity or by use
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41
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# of a .rtclientrc, then the defaults of "rt_user", "rt_pass" are used
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42
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# with a default server of "http://localhost", and cookies are stored
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43
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# in the directory where the library resides.
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44
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#
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45
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# rt= RT_Client.new( :server => "https://tickets.ambulance.com/",
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46
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# :user => "rt_user",
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47
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# :pass => "rt_pass",
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48
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# :cookies => "/my/cookie/dir" )
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49
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#
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50
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# rt= RT_Client.new # use defaults from .rtclientrc
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51
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#
|
52
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# .rtclientrc format:
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53
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# server=<RT server>
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# user=<RT user>
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55
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# pass=<RT password>
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56
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# cookies=<directory>
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57
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def initialize(opts={})
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58
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@options = opts
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59
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-
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60
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@boundary = "----xYzZY#{rand(1000000).to_s}xYzZY"
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61
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@version = "0.4.0"
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62
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@status = "Not connected"
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63
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@cookies = Dir.mktmpdir
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64
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@username = @options[:username]
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65
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@password = @options[:password]
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66
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@server = @options[:server]
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67
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@resource = "#{@server}/REST/1.0/"
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68
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@rtname = URI.parse(@server).host
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69
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@headers = {}
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70
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@last_response = ""
|
71
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-
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72
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authenticate!
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73
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end
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11
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def initialize(credentials)
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12
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server = credentials[:server]
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username = credentials[:username]
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password = credentials[:password]
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15
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75
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-
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76
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Proc.new do |response, request, result|
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77
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# p [ 'callback', response, request, result ]
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78
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@last_response = response
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79
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end
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80
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end
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self.class.base_uri(server)
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17
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85
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}
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88
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89
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response = @site.post(login)
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90
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if response =~ /401 Credentials required/
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91
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raise "Unauthenticated"
|
92
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else
|
93
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headers = {
|
94
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:cookies => response.cookies
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18
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response = self.class.post(
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19
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'/index.html',
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20
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:body => {
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:user => username,
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:pass => password
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95
23
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}
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)
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if cookie = response.headers['set-cookie']
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self.class.headers['Cookie'] = cookie
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96
28
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end
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29
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98
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-
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30
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self.class.base_uri "#{server}/REST/1.0"
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100
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-
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# - There is no way to authenticate against the API. The only way to log
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# in is to fill out the same HTML form humans fill in, cache the cookies
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# returned, and send them on every subsequent request.
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# - RT does not provide *any* indication that the authentication request
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# has succeeded or failed. RT will always return a HTTP 200.
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# - The easiest way to programatically check if an authentication request
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38
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# succeeded is by doing a request for a ticket, and seeing if the API
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39
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# responds with some specific text ("401 Credentials required") that
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40
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# indicates authentication has previously failed.
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41
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# - The authenticated? method will raise an Unauthenticated exception if
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42
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# it detects a response including this "401 Credentials required" string.
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authenticated?
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end
|
103
45
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|
104
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def authenticated?
|
105
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return false if @last_response.empty?
|
106
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!(@last_response =~ /401 Credentials required/)
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107
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end
|
108
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109
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# gets the detail for a single ticket/user. If its a ticket, its without
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# history or attachments (to get those use the history method) . If no
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111
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# type is specified, ticket is assumed. takes a single parameter
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112
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# containing the ticket/user id, and returns a hash of RT Fields => values
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113
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#
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114
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# hash = rt.show(822)
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115
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# hash = rt.show("822")
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116
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# hash = rt.show("ticket/822")
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117
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# hash = rt.show("user/#{login}")
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118
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# email = rt.show("user/somebody")["emailaddress"]
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#
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120
46
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def show(id)
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121
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122
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if id =~ /(\w+)\/(.+)/
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123
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type = $~[1].downcase
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id = $~[2]
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125
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end
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url = "#{type}/#{id}"
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url << '/show' unless type == 'user'
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47
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response = self.class.get("/ticket/#{id}/show")
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129
48
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130
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-
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49
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body, status = handle_response(response)
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131
50
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132
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133
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134
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135
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#
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136
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response.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"")
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51
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if match = body.match(/^# (Ticket (\d+) does not exist\.)/)
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52
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return { 'error' => match[1] }
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53
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end
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137
54
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138
55
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# Replace CF spaces with underscores
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139
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while
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140
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-
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56
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while body.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/)
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57
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body.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
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141
58
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end
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59
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143
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return {:error => response } if response =~ /does not exist./
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144
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-
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145
60
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# Sometimes the API returns requestors formatted like this:
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#
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147
62
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# Requestors: foo@example.org,
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@@ -153,735 +68,280 @@ class Roust
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68
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#
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154
69
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# Requestors: foo@example.org, bar@example.org, baz@example.org, ...
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155
70
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#
|
156
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-
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body.gsub!(/\n\n/, "\n")
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157
72
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158
73
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%w(Requestors Cc AdminCc).each do |field|
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159
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-
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body.gsub!(/^#{field}:(.+)^\n/m) do |match|
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160
75
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match.strip.split(/,\s+/).join(', ').strip
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end
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77
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end
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78
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164
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message = Mail.new(
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79
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message = Mail.new(body)
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80
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166
81
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hash = Hash[message.header.fields.map {|header|
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167
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key = header.name.to_s
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82
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key = header.name.to_s
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83
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value = header.value.to_s
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169
84
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[ key, value ]
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85
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}]
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86
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|
172
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%w(
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87
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%w(Requestors Cc AdminCc).each do |field|
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88
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hash[field] = hash[field].split(', ') if hash[field]
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174
89
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end
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175
90
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91
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hash["id"] = hash["id"].split('/').last
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92
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93
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hash
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end
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95
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180
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181
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182
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183
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184
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# hash = rt.links("822")
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185
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# hash = rt.links("ticket/822")
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186
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# hash = rt.links(:id => 822)
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187
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# hash = rt.links(:id => "822")
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188
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# hash = rt.links(:id => "ticket/822")
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189
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def links(id)
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190
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id = id[:id] if id.class == Hash
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id = id.to_s
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192
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type = "ticket"
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sid = id
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if id =~ /(\w+)\/(.+)/
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type = $~[1]
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196
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sid = $~[2]
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197
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end
|
198
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reply = {}
|
199
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resp = @site["ticket/#{sid}/links/show"].get
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200
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resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
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201
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resp.gsub!(/\n\n/,"\n") # remove double spacing, Mail stops at a blank line
|
202
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while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
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203
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resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
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204
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end
|
205
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return {:error => resp, } if resp =~ /does not exist./
|
206
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items = resp.split("\n--\n")
|
207
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items.each do |item|
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208
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th = Mail.new(item)
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209
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th.header.fields.each do |header|
|
210
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k = header.name.to_s.downcase
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211
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v = header.value.to_s
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212
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reply["#{k}"] = v.to_s
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213
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end
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214
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end
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215
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reply
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-
end
|
96
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+
def create(attrs)
|
97
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default_attrs = {
|
98
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'id' => 'ticket/new'
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99
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}
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100
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attrs = default_attrs.merge(attrs).stringify_keys!
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217
101
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218
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-
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219
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-
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220
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# will need at least :Queue to create a ticket. For a full list of fields
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221
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# you can use, try "/opt/rt3/bin/rt edit ticket/1". Returns the newly
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222
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# created ticket number, or a complete REST response.
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223
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#
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224
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# id = rt.create( :Queue => "Customer Service",
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225
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# :Cc => "somebody\@email.com",
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226
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# :Subject => "I've fallen and I can't get up",
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227
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# :Text => "I think my hip is broken.\nPlease help.",
|
228
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# :"CF.{CustomField}" => "Urgent",
|
229
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# :Attachment => "/tmp/broken_hip.jpg" )
|
230
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-
def create(field_hash)
|
231
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-
field_hash[:id] = "ticket/new"
|
232
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-
payload = compose(field_hash)
|
233
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-
puts "Payload for new ticket:"
|
234
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-
puts payload
|
235
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-
resp = @site['ticket/new/edit'].post payload
|
236
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-
new_id = resp.match(/Ticket\s*(\d+)/)
|
237
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-
if new_id.class == MatchData
|
238
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new_ticket = new_id[1]
|
239
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-
else
|
240
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-
new_ticket = resp
|
102
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+
if error = create_invalid?(attrs)
|
103
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return {'error' => error }
|
241
104
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end
|
242
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-
new_ticket # return the ticket number, or the full REST response
|
243
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-
end
|
244
105
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|
245
|
-
|
246
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-
# the newly created user ID, or the full REST response if there is an error.
|
247
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# For a full list of possible parameters that you can specify, look at
|
248
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# "/opt/rt/bin/rt edit user/1"
|
249
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-
#
|
250
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-
# new_id = rt.create_user(:Name => "Joe_Smith", :EmailAddress => "joes\@here.com")
|
251
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-
def create_user(field_hash)
|
252
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field_hash[:id] = "user/new"
|
253
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payload = compose(field_hash)
|
254
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-
resp = @site['user/new/edit'].post payload
|
255
|
-
new_id = resp.match(/User\s*(\d+)/)
|
256
|
-
if new_id.class == MatchData
|
257
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-
new_user = new_id[1]
|
258
|
-
else
|
259
|
-
new_user = resp
|
260
|
-
end
|
261
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-
new_user # return the new user id or the full REST response
|
262
|
-
end
|
106
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attrs['Text'].gsub!(/\n/,"\n ") if attrs['Text'] # insert a space on continuation lines.
|
263
107
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|
264
|
-
|
265
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-
|
266
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-
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267
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-
|
268
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-
|
269
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-
|
270
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-
|
271
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-
|
108
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# We can't set more than one AdminCc when creating a ticket. WTF RT.
|
109
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+
#
|
110
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+
# Delete it from the ticket we are creating, and we'll update the ticket
|
111
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+
# after we've created.
|
112
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+
admincc = attrs.delete("AdminCc")
|
113
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+
|
114
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+
content = attrs.map { |k,v|
|
115
|
+
# Don't lowercase strings if they're already camel cased.
|
116
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+
k = case
|
117
|
+
when k.is_a?(Symbol)
|
118
|
+
k.to_s
|
119
|
+
when k == 'id'
|
120
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+
k
|
121
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+
when k =~ /^[a-z]/
|
122
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+
k.capitalize
|
123
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+
else
|
124
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+
k
|
272
125
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end
|
273
|
-
else
|
274
|
-
raise "RT_Client.edit_or_create_user require a user id in the 'id' key."
|
275
|
-
end
|
276
|
-
resp1 = "not called"
|
277
|
-
resp2 = "not called"
|
278
|
-
resp1 = edit(field_hash)
|
279
|
-
resp2 = create_user(field_hash) if resp1 =~ /does not exist./
|
280
|
-
resp = "Edit: #{resp1}\nCreate:#{resp2}"
|
281
|
-
resp
|
282
|
-
end
|
283
126
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284
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-
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285
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-
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286
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-
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287
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-
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288
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-
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289
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290
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-
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291
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292
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293
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-
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294
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-
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295
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-
|
296
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-
|
297
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-
|
298
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-
|
127
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+
v = v.join(', ') if v.respond_to?(:join)
|
128
|
+
|
129
|
+
"#{k}: #{v}"
|
130
|
+
}.join("\n")
|
131
|
+
|
132
|
+
response = self.class.post(
|
133
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+
"/ticket/new",
|
134
|
+
:body => {
|
135
|
+
:content => content
|
136
|
+
},
|
137
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+
)
|
138
|
+
|
139
|
+
body, status = handle_response(response)
|
140
|
+
|
141
|
+
case body
|
142
|
+
when /^# Could not create ticket/
|
143
|
+
false
|
144
|
+
when /^# Syntax error/
|
145
|
+
false
|
146
|
+
when /^# Ticket (\d+) created/
|
147
|
+
id = body[/^# Ticket (\d+) created/, 1]
|
148
|
+
update(id, 'AdminCc' => admincc) if admincc
|
149
|
+
show(id)
|
299
150
|
else
|
300
|
-
|
301
|
-
|
302
|
-
|
303
|
-
sid = id
|
304
|
-
if id =~ /(\w+)\/(.+)/
|
305
|
-
type = $~[1]
|
306
|
-
sid = $~[2]
|
151
|
+
# We should never hit this, but if we do, just pass it through and
|
152
|
+
# surprise the user (!!!).
|
153
|
+
body
|
307
154
|
end
|
308
|
-
payload = compose(field_hash)
|
309
|
-
resp = @site["#{type}/#{sid}/edit"].post payload
|
310
|
-
resp
|
311
155
|
end
|
312
156
|
|
313
|
-
|
314
|
-
|
315
|
-
|
316
|
-
|
317
|
-
|
318
|
-
|
319
|
-
|
320
|
-
|
321
|
-
|
322
|
-
|
323
|
-
|
324
|
-
|
325
|
-
|
326
|
-
|
327
|
-
|
328
|
-
@site["ticket/#{id}/comment"].post payload
|
329
|
-
end
|
330
|
-
|
331
|
-
## MICK
|
332
|
-
def add_link(field_hash)
|
333
|
-
if field_hash.has_key? :id
|
334
|
-
id = field_hash[:id]
|
335
|
-
else
|
336
|
-
raise "RT_Client.comment requires a Ticket number in the 'id' key."
|
337
|
-
end
|
338
|
-
|
339
|
-
field_hash = Hash[field_hash.map do |key, value|
|
340
|
-
if key == :id then
|
341
|
-
[ key, value ]
|
157
|
+
def update(id, attrs)
|
158
|
+
default_attrs = {
|
159
|
+
'id' => "ticket/#{id}"
|
160
|
+
}
|
161
|
+
attrs = default_attrs.merge(attrs).stringify_keys!
|
162
|
+
|
163
|
+
content = attrs.map { |k,v|
|
164
|
+
# Don't lowercase strings if they're already camel cased.
|
165
|
+
k = case
|
166
|
+
when k.is_a?(Symbol)
|
167
|
+
k.to_s
|
168
|
+
when k == 'id'
|
169
|
+
k
|
170
|
+
when k =~ /^[a-z]/
|
171
|
+
k.capitalize
|
342
172
|
else
|
343
|
-
|
344
|
-
[ key, expanded_value ]
|
173
|
+
k
|
345
174
|
end
|
346
|
-
end]
|
347
175
|
|
348
|
-
|
349
|
-
@site["ticket/#{id}/links"].post payload
|
350
|
-
end
|
351
|
-
## MICK
|
176
|
+
v = v.join(', ') if v.respond_to?(:join)
|
352
177
|
|
353
|
-
|
354
|
-
|
355
|
-
# rt.user(:EmailAddress => 'some@email.com')
|
356
|
-
# => {"name"=>"rtlogin", "realname"=>"John Smith", "address1"=>"123 Main", etc }
|
357
|
-
def user(email)
|
358
|
-
resp = @site["user/#{email}"].get
|
359
|
-
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
|
360
|
-
resp.gsub!(/\n\n/, "\n")
|
178
|
+
"#{k}: #{v}"
|
179
|
+
}.join("\n")
|
361
180
|
|
362
|
-
|
363
|
-
|
364
|
-
|
365
|
-
|
366
|
-
|
367
|
-
|
368
|
-
value = header.value.to_s
|
369
|
-
[ key, value ]
|
370
|
-
}]
|
371
|
-
# FIXME: correctly handle signatures
|
372
|
-
hash
|
373
|
-
end
|
374
|
-
end
|
181
|
+
response = self.class.post(
|
182
|
+
"/ticket/#{id}/edit",
|
183
|
+
:body => {
|
184
|
+
:content => content
|
185
|
+
},
|
186
|
+
)
|
375
187
|
|
376
|
-
|
377
|
-
|
378
|
-
|
379
|
-
|
380
|
-
|
381
|
-
|
382
|
-
|
383
|
-
|
384
|
-
|
385
|
-
|
386
|
-
if field_hash[:id] =~ /ticket\/(\d+)/
|
387
|
-
id = $~[1]
|
388
|
-
else
|
389
|
-
id = field_hash[:id]
|
390
|
-
end
|
188
|
+
body, status = handle_response(response)
|
189
|
+
|
190
|
+
case body
|
191
|
+
when /^# You are not allowed to modify ticket \d+/
|
192
|
+
{ 'error' => body.strip }
|
193
|
+
when /^# Syntax error/
|
194
|
+
{ 'error' => body.strip }
|
195
|
+
when /^# Ticket (\d+) updated/
|
196
|
+
id = body[/^# Ticket (\d+) updated/, 1]
|
197
|
+
show(id)
|
391
198
|
else
|
392
|
-
|
199
|
+
# We should never hit this, but if we do, just pass it through and
|
200
|
+
# surprise the user (!!!).
|
201
|
+
body
|
393
202
|
end
|
394
|
-
field_hash[:Action] = "correspond"
|
395
|
-
payload = compose(field_hash)
|
396
|
-
@site["ticket/#{id}/comment"].post payload
|
397
203
|
end
|
398
204
|
|
399
|
-
|
400
|
-
|
401
|
-
# The order by is an RT field, prefix it with + for ascending
|
402
|
-
# or - for descending.
|
403
|
-
# Returns a nested array of arrays containing [ticket number, subject]
|
404
|
-
# The outer array is in the order requested.
|
405
|
-
#
|
406
|
-
# hash = rt.list(:query => "Queue = 'Sales'")
|
407
|
-
# hash = rt.list("Queue='Sales'")
|
408
|
-
# hash = rt.list(:query => "Queue = 'Sales'", :order => "-Id")
|
409
|
-
# hash = rt.list("Queue='Sales'","-Id")
|
410
|
-
def list(*params)
|
411
|
-
query = params[0]
|
412
|
-
order = ""
|
413
|
-
if params.size > 1
|
414
|
-
order = params[1]
|
415
|
-
end
|
416
|
-
if params[0].class == Hash
|
417
|
-
params = params[0]
|
418
|
-
query = params[:query] if params.has_key? :query
|
419
|
-
order = params[:order] if params.has_key? :order
|
420
|
-
end
|
421
|
-
reply = []
|
422
|
-
|
423
|
-
url = "search/ticket/?query=#{URI.escape(query)}&orderby=#{order}&format=s"
|
424
|
-
resp = @site[url].get
|
425
|
-
raise "Unauthenticated" if resp =~ /401 Credentials required/
|
426
|
-
raise "Invalid query (#{query})" if resp =~ /Invalid query/
|
427
|
-
resp = resp.split("\n") # convert to array of lines
|
428
|
-
resp.each do |line|
|
429
|
-
f = line.match(/^(\d+):\s*(.*)/)
|
430
|
-
reply.push [f[1],f[2]] if f.class == MatchData
|
431
|
-
end
|
432
|
-
reply
|
205
|
+
def authenticated?
|
206
|
+
return true if show('1')
|
433
207
|
end
|
434
208
|
|
435
|
-
|
436
|
-
|
437
|
-
|
438
|
-
|
439
|
-
|
440
|
-
|
441
|
-
|
442
|
-
|
443
|
-
|
444
|
-
|
445
|
-
|
446
|
-
|
447
|
-
|
448
|
-
# => array[0]["id"] = "123"
|
449
|
-
def query(*params)
|
450
|
-
query = params[0]
|
451
|
-
order = ""
|
452
|
-
if params.size > 1
|
453
|
-
order = params[1]
|
454
|
-
end
|
455
|
-
if params[0].class == Hash
|
456
|
-
params = params[0]
|
457
|
-
query = params[:query] if params.has_key? :query
|
458
|
-
order = params[:order] if params.has_key? :order
|
459
|
-
end
|
460
|
-
replies = []
|
461
|
-
resp = @site["search/ticket/?query=#{URI.escape(query)}&orderby=#{order}&format=l"].get
|
462
|
-
return replies if resp =~/No matching results./
|
463
|
-
raise "Invalid query (#{query})" if resp =~ /Invalid query/
|
464
|
-
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # strip HTTP response
|
465
|
-
tickets = resp.split("\n--\n") # -- occurs between each ticket
|
466
|
-
tickets.each do |ticket|
|
467
|
-
ticket.gsub!(/^\n/,"") # strip leading blank lines
|
468
|
-
ticket.gsub!(/\n\n/,"\n") # remove blank lines for Mail
|
469
|
-
while ticket.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
|
470
|
-
ticket.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
|
471
|
-
end
|
472
|
-
items = ticket.split("\n--\n")
|
473
|
-
reply = {}
|
474
|
-
items.each do |item|
|
475
|
-
item.gsub!(/\n\s*\n/,"\n") # remove blank lines for Mail
|
476
|
-
th = Mail.new(item)
|
477
|
-
th.header.fields.each do |header|
|
478
|
-
k = header.name.to_s.downcase
|
479
|
-
v = header.value.to_s
|
480
|
-
case k
|
481
|
-
when 'created','due','told','lastupdated','started'
|
482
|
-
begin
|
483
|
-
vv = DateTime.parse(v)
|
484
|
-
reply["#{k}"] = vv.strftime("%Y-%m-%d %H:%M:%S")
|
485
|
-
rescue ArgumentError => e
|
486
|
-
p "e #{e}"
|
487
|
-
reply["#{k}"] = v
|
488
|
-
end
|
489
|
-
else
|
490
|
-
reply["#{k}"] = v
|
491
|
-
end
|
492
|
-
end
|
493
|
-
end
|
494
|
-
replies.push reply
|
209
|
+
def search(query)
|
210
|
+
params = {
|
211
|
+
:query => query,
|
212
|
+
:format => 's',
|
213
|
+
:orderby => '+id'
|
214
|
+
}
|
215
|
+
response = self.class.get("/search/ticket", :query => params)
|
216
|
+
body = response.body
|
217
|
+
body.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"")
|
218
|
+
|
219
|
+
body.split("\n").map do |t|
|
220
|
+
id, subject = t.split(': ', 2)
|
221
|
+
{'id' => id, 'Subject' => subject}
|
495
222
|
end
|
496
|
-
replies
|
497
223
|
end
|
498
224
|
|
499
|
-
# Get a list of history transactions for a ticket. Takes a ticket ID and
|
500
|
-
# an optional format parameter. If the format is ommitted, the short
|
501
|
-
# format is assumed. If the short format is requested, it returns an
|
502
|
-
# array of 2 element arrays, where each 2-element array is [ticket_id,
|
503
|
-
# description]. If the long format is requested, it returns an array of
|
504
|
-
# hashes, where each hash contains the keys:
|
505
|
-
#
|
506
|
-
# id:: (history-id)
|
507
|
-
# Ticket:: (Ticket this history item belongs to)
|
508
|
-
# TimeTaken:: (time entered by the actor that generated this item)
|
509
|
-
# Type:: (what type of history item this is)
|
510
|
-
# Field:: (what field is affected by this item, if any)
|
511
|
-
# OldValue:: (the old value of the Field)
|
512
|
-
# NewValue:: (the new value of the Field)
|
513
|
-
# Data:: (Additional data about the item)
|
514
|
-
# Description:: (Description of this item; same as short format)
|
515
|
-
# Content:: (The content of this item)
|
516
|
-
# Creator:: (the RT user that created this item)
|
517
|
-
# Created:: (Date/time this item was created)
|
518
|
-
# Attachments:: (a hash describing attachments to this item)
|
519
|
-
#
|
520
|
-
# history = rt.history(881)
|
521
|
-
# => [["10501"," Ticket created by blah"],["10510"," Comments added by userX"]]
|
522
|
-
# history = rt.history(:id => 881, :format => "long")
|
523
|
-
# => [{"id" => "6171", "ticket" => "881" ....}, {"id" => "6180", ...} ]
|
524
225
|
def history(id, opts={})
|
525
226
|
options = {
|
526
227
|
:format => 'short',
|
527
228
|
:comments => false
|
528
229
|
}.merge(opts)
|
529
230
|
|
530
|
-
format
|
531
|
-
fmt = format[0]
|
532
|
-
|
231
|
+
format = options[:format]
|
533
232
|
comments = options[:comments]
|
233
|
+
params = {
|
234
|
+
:format => format[0]
|
235
|
+
}
|
534
236
|
|
535
|
-
|
237
|
+
response = self.class.get("/ticket/#{id}/history", :query => params)
|
536
238
|
|
537
|
-
|
538
|
-
regex = comments ? '^\d+:' : '^\d+: [^Comments]'
|
539
|
-
h = resp.split("\n").select{ |l| l =~ /#{regex}/ }
|
540
|
-
list = h.map { |l| l.split(": ", 2) }
|
541
|
-
else
|
542
|
-
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
|
543
|
-
resp.gsub!(/^#.*?\n\n/,"") # toss the 'total" line
|
544
|
-
resp.gsub!(/^\n/m,"") # toss blank lines
|
545
|
-
while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
|
546
|
-
resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
|
547
|
-
end
|
548
|
-
items = resp.split("\n--\n")
|
549
|
-
list = []
|
550
|
-
items.each do |item|
|
551
|
-
#yes, this messes with the "content:" field but that's the one that's upsetting Mail.new
|
552
|
-
item.gsub!(/\n\s*\n/,"\n") # remove blank lines for Mail
|
553
|
-
th = Mail.new(item)
|
554
|
-
next if not comments and th["type"].to_s =~ /Comment/ # skip comments
|
555
|
-
reply = {}
|
556
|
-
th.header.fields.each do |header|
|
557
|
-
k = header.name.to_s.downcase
|
558
|
-
v = header.value.to_s
|
559
|
-
|
560
|
-
attachments = []
|
561
|
-
case k
|
562
|
-
when "attachments"
|
563
|
-
temp = item.match(/Attachments:\s*(.*)/m)
|
564
|
-
if temp.class != NilClass
|
565
|
-
atarr = temp[1].split("\n")
|
566
|
-
atarr.map { |a| a.gsub!(/^\s*/,"") }
|
567
|
-
atarr.each do |a|
|
568
|
-
i = a.match(/(\d+):\s*(.*)/)
|
569
|
-
s={}
|
570
|
-
s[:id] = i[1].to_s
|
571
|
-
s[:name] = i[2].to_s
|
572
|
-
sz = i[2].match(/(.*?)\s*\((.*?)\)/)
|
573
|
-
if sz.class == MatchData
|
574
|
-
s[:name] = sz[1].to_s
|
575
|
-
s[:size] = sz[2].to_s
|
576
|
-
end
|
577
|
-
attachments.push s
|
578
|
-
end
|
579
|
-
reply["attachments"] = attachments
|
580
|
-
end
|
581
|
-
when "content"
|
582
|
-
reply["content"] = v.to_s
|
583
|
-
#temp = item.match(/^Content: (.*?)^\w+:/m) # Mail strips line breaks
|
584
|
-
#reply["content"] = temp[1] if temp.class != NilClass
|
585
|
-
else
|
586
|
-
reply["#{k}"] = v.to_s
|
587
|
-
end
|
588
|
-
end
|
589
|
-
list.push(reply)
|
590
|
-
end
|
591
|
-
end
|
592
|
-
list
|
593
|
-
end
|
239
|
+
body, status = handle_response(response)
|
594
240
|
|
595
|
-
|
596
|
-
|
597
|
-
|
598
|
-
|
599
|
-
|
600
|
-
#
|
601
|
-
# x = rt.history_item(21, 6692)
|
602
|
-
# x = rt.history_item(:id => 21, :history => 6692)
|
603
|
-
# => x = {"ticket" => "21", "creator" => "somebody", "description" =>
|
604
|
-
# => "something happened", "attachments" => [{:name=>"file.txt",
|
605
|
-
# => :id=>"3289", size=>"651b"}, {:name=>"another.doc"... }]}
|
606
|
-
def history_item(*params)
|
607
|
-
id = params[0]
|
608
|
-
history = params[1]
|
609
|
-
if params[0].class == Hash
|
610
|
-
params = params[0]
|
611
|
-
id = params[:id] if params.has_key? :id
|
612
|
-
history = params[:history] if params.has_key? :history
|
613
|
-
end
|
614
|
-
reply = {}
|
615
|
-
resp = @site["ticket/#{id}/history/id/#{history}"].get
|
616
|
-
return reply if resp =~ /not related/ # history id must be related to the ticket id
|
617
|
-
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
|
618
|
-
resp.gsub!(/^#.*?\n\n/,"") # toss the 'total" line
|
619
|
-
resp.gsub!(/^\n/m,"") # toss blank lines
|
620
|
-
while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
|
621
|
-
resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
|
622
|
-
end
|
623
|
-
items = resp.split("\n--\n")
|
624
|
-
items.each do |item|
|
625
|
-
th = Mail.new(item)
|
626
|
-
th.header.fields.each do |header|
|
627
|
-
k = header.name.to_s.downcase
|
628
|
-
v = header.value.to_s
|
629
|
-
case k
|
630
|
-
when "attachments"
|
631
|
-
temp = resp.match(/Attachments:\s*(.*)[^\w|$]/m)
|
632
|
-
if temp.class != NilClass
|
633
|
-
atarr = temp[1].split("\n")
|
634
|
-
atarr.map { |a| a.gsub!(/^\s*/,"") }
|
635
|
-
atarr.each do |a|
|
636
|
-
i = a.match(/(\d+):\s*(.*)/)
|
637
|
-
s={}
|
638
|
-
s[:id] = i[1]
|
639
|
-
s[:name] = i[2]
|
640
|
-
sz = i[2].match(/(.*?)\s*\((.*?)\)/)
|
641
|
-
if sz.class == MatchData
|
642
|
-
s[:name] = sz[1]
|
643
|
-
s[:size] = sz[2]
|
644
|
-
end
|
645
|
-
attachments.push s
|
646
|
-
end
|
647
|
-
reply["#{k}"] = attachments
|
648
|
-
end
|
649
|
-
when "content"
|
650
|
-
reply["content"] = v.to_s
|
651
|
-
temp = resp.match(/^Content: (.*?)^\w+:/m) # Mail strips line breaks
|
652
|
-
reply["content"] = temp[1] if temp.class != NilClass
|
653
|
-
else
|
654
|
-
reply["#{k}"] = v.to_s
|
655
|
-
end
|
656
|
-
end
|
241
|
+
case format
|
242
|
+
when 'short'
|
243
|
+
parse_short_history(body, :comments => comments)
|
244
|
+
when 'long'
|
245
|
+
parse_long_history(body, :comments => comments)
|
657
246
|
end
|
658
|
-
reply
|
659
247
|
end
|
660
248
|
|
661
|
-
|
662
|
-
|
663
|
-
# represents one attachment. Hash keys are :id, :name, :type, :size.
|
664
|
-
# You can optionally request that unnamed attachments be included,
|
665
|
-
# the default is to not include them.
|
666
|
-
def attachments(*params)
|
667
|
-
id = params[0]
|
668
|
-
unnamed = params[1]
|
669
|
-
if params[0].class == Hash
|
670
|
-
params = params[0]
|
671
|
-
id = params[:id] if params.has_key? :id
|
672
|
-
unnamed = params[:unnamed] if params.has_key? :unnamed
|
673
|
-
end
|
674
|
-
unnamed = false if unnamed.to_s == "0"
|
675
|
-
id = $~[1] if id =~ /ticket\/(\d+)/
|
676
|
-
resp = @site["ticket/#{id}/attachments"].get
|
677
|
-
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss the HTTP response
|
678
|
-
resp.gsub!(/^\n/m,"") # toss blank lines
|
679
|
-
while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
|
680
|
-
resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
|
681
|
-
end
|
682
|
-
list = []
|
683
|
-
pattern = /(\d+:\s.*?\)),/
|
684
|
-
items = resp.split("\n--\n")
|
685
|
-
attachment_string = ""
|
686
|
-
items.each do |item|
|
687
|
-
th = Mail.new(item)
|
688
|
-
th.header.fields.each do |header|
|
689
|
-
if header.name.to_s.downcase == "attachments"
|
690
|
-
attachment_string = attachment_string + header.value.to_s
|
691
|
-
end
|
692
|
-
end
|
693
|
-
end
|
694
|
-
match = pattern.match(attachment_string)
|
695
|
-
while match != nil
|
696
|
-
list.push match[0]
|
697
|
-
s = match.post_match
|
698
|
-
match = pattern.match(s)
|
699
|
-
end
|
700
|
-
attachments = []
|
701
|
-
list.each do |v|
|
702
|
-
attachment = {}
|
703
|
-
m=v.match(/(\d+):\s+(.*?)\s+\((.*?)\s+\/\s+(.*?)\)/)
|
704
|
-
if m.class == MatchData
|
705
|
-
next if m[2] == "(Unnamed)" and !unnamed
|
706
|
-
attachment[:id] = m[1]
|
707
|
-
attachment[:name] = m[2]
|
708
|
-
attachment[:type] = m[3]
|
709
|
-
attachment[:size] = m[4]
|
710
|
-
attachments.push attachment
|
711
|
-
end
|
712
|
-
end
|
713
|
-
attachments
|
714
|
-
end
|
249
|
+
def user(email)
|
250
|
+
response = self.class.get("/user/#{email}")
|
715
251
|
|
716
|
-
|
717
|
-
|
718
|
-
|
719
|
-
|
720
|
-
# function as the key 'content', along with some other keys you always get:
|
721
|
-
#
|
722
|
-
# transaction:: the transaction id
|
723
|
-
# creator:: the user id number who attached it
|
724
|
-
# id:: the attachment id
|
725
|
-
# filename:: the name of the file
|
726
|
-
# contenttype:: MIME content type of the attachment
|
727
|
-
# created:: date of the attachment
|
728
|
-
# parent:: an attachment id if this was an embedded MIME attachment
|
729
|
-
#
|
730
|
-
# x = get_attachment(21,3879)
|
731
|
-
# x = get_attachment(:ticket => 21, :attachment => 3879)
|
732
|
-
# x = get_attachment(:ticket => 21, :attachment => 3879, :dir = "/some/dir")
|
733
|
-
def get_attachment(*params)
|
734
|
-
tid = params[0]
|
735
|
-
aid = params[1]
|
736
|
-
dir = nil
|
737
|
-
dir = params[2] if params.size > 2
|
738
|
-
if params[0].class == Hash
|
739
|
-
params = params[0]
|
740
|
-
tid = params[:ticket] if params.has_key? :ticket
|
741
|
-
aid = params[:attachment] if params.has_key? :attachment
|
742
|
-
dir = params[:dir] if params.has_key? :dir
|
743
|
-
end
|
744
|
-
tid = $~[1] if tid =~ /ticket\/(\d+)/
|
745
|
-
resp = @site["ticket/#{tid}/attachments/#{aid}"].get
|
746
|
-
resp.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n\n/,"") # toss HTTP response
|
747
|
-
while resp.match(/CF\.\{[\w_ ]*[ ]+[\w ]*\}/) #replace CF spaces with underscores
|
748
|
-
resp.gsub!(/CF\.\{([\w_ ]*)([ ]+)([\w ]*)\}/, 'CF.{\1_\3}')
|
749
|
-
end
|
750
|
-
reply = {}
|
751
|
-
items = resp.split("\n--\n")
|
752
|
-
items.each do |item|
|
753
|
-
th = Mail.new(item)
|
754
|
-
th.header.fields.each do |header|
|
755
|
-
k = header.name.to_s.downcase
|
756
|
-
v = header.value.to_s
|
757
|
-
reply["#{k}"] = v.to_s
|
758
|
-
end
|
759
|
-
end
|
760
|
-
content = resp.match(/Content:\s+(.*)/m)[1]
|
761
|
-
content.gsub!(/\n\s{9}/,"\n") # strip leading spaces on each line
|
762
|
-
content.chomp!
|
763
|
-
content.chomp!
|
764
|
-
content.chomp! # 3 carriage returns at the end
|
765
|
-
|
766
|
-
binary = content.encode("UTF-8", :invalid => :replace, :undef => :replace, :replace => "?")
|
767
|
-
if dir
|
768
|
-
fh = File.new("#{dir}/#{headers['Filename'].to_s}","wb")
|
769
|
-
fh.write binary
|
770
|
-
fh.close
|
252
|
+
body, status = handle_response(response)
|
253
|
+
case body
|
254
|
+
when /No user named/
|
255
|
+
{}
|
771
256
|
else
|
772
|
-
|
257
|
+
body.gsub!(/\n\s*\n/,"\n") # remove blank lines for Mail
|
258
|
+
message = Mail.new(body)
|
259
|
+
Hash[message.header.fields.map {|header|
|
260
|
+
key = header.name.to_s.downcase
|
261
|
+
value = header.value.to_s
|
262
|
+
[ key, value ]
|
263
|
+
}]
|
773
264
|
end
|
774
|
-
reply
|
775
265
|
end
|
776
266
|
|
777
|
-
|
778
|
-
|
779
|
-
|
780
|
-
|
781
|
-
|
782
|
-
|
783
|
-
|
784
|
-
|
785
|
-
|
786
|
-
|
787
|
-
|
788
|
-
|
789
|
-
|
790
|
-
|
791
|
-
|
792
|
-
|
793
|
-
|
794
|
-
|
795
|
-
|
796
|
-
|
797
|
-
addr = params[:addr] if params.has_key? :addr
|
798
|
-
type = params[:type] if params.has_key? :type
|
799
|
-
end
|
800
|
-
addr = addr.to_a.uniq # make it array if its just a string, and remove dups
|
801
|
-
type.downcase!
|
802
|
-
tobj = show(tid) # get current watchers
|
803
|
-
ccs = tobj["cc"].split(", ")
|
804
|
-
accs = tobj["admincc"].split(", ")
|
805
|
-
reqs = tobj["requestors"].split(", ")
|
806
|
-
watchers = ccs | accs | reqs # union of all watchers
|
807
|
-
addr.each do |e|
|
808
|
-
case type
|
809
|
-
when "cc"
|
810
|
-
ccs.push(e) if not watchers.include?(e)
|
811
|
-
when "admincc"
|
812
|
-
accs.push(e) if not watchers.include?(e)
|
813
|
-
when "requestors"
|
814
|
-
reqs.push(e) if not watchers.include?(e)
|
815
|
-
end
|
816
|
-
end
|
817
|
-
case type
|
818
|
-
when "cc"
|
819
|
-
edit(:id => tid, :Cc => ccs.join(","))
|
820
|
-
when "admincc"
|
821
|
-
edit(:id => tid, :AdminCc => accs.join(","))
|
822
|
-
when "requestors"
|
823
|
-
edit(:id => tid, :Requestors => reqs.join(","))
|
267
|
+
private
|
268
|
+
def handle_response(response)
|
269
|
+
body = response.body
|
270
|
+
status = body[/RT\/\d+\.\d+\.\d+\s(\d{3}\s.*)\n/, 1]
|
271
|
+
|
272
|
+
body.gsub!(/RT\/\d+\.\d+\.\d+\s\d{3}\s.*\n/,"")
|
273
|
+
body = body.empty? ? nil : body.lstrip
|
274
|
+
|
275
|
+
raise Unauthenticated, "Invalid username or password" if status =~ /401 Credentials required/
|
276
|
+
|
277
|
+
return body, status
|
278
|
+
end
|
279
|
+
|
280
|
+
def create_invalid?(attrs)
|
281
|
+
missing = %w(id Subject Queue).find_all {|k| !attrs.include?(k) }
|
282
|
+
|
283
|
+
if missing.empty?
|
284
|
+
return false
|
285
|
+
else
|
286
|
+
"Needs attributes: #{missing.join(', ')}"
|
824
287
|
end
|
825
288
|
end
|
826
289
|
|
827
|
-
|
828
|
-
|
829
|
-
|
830
|
-
|
831
|
-
|
290
|
+
def parse_short_history(body, opts={})
|
291
|
+
comments = opts[:comments]
|
292
|
+
regex = comments ? '^\d+:' : '^\d+: [^Comments]'
|
293
|
+
history = body.split("\n").select { |l| l =~ /#{regex}/ }
|
294
|
+
history.map { |l| l.split(": ", 2) }
|
832
295
|
end
|
833
296
|
|
834
|
-
|
297
|
+
def parse_long_history(body, opts={})
|
298
|
+
comments = opts[:comments]
|
299
|
+
items = body.split("\n--\n")
|
300
|
+
list = []
|
301
|
+
items.each do |item|
|
302
|
+
# Yes, this messes with the "content:" field but that's the one that's upsetting Mail.new
|
303
|
+
item.gsub!(/\n\s*\n/,"\n") # remove blank lines for Mail
|
304
|
+
history = Mail.new(item)
|
305
|
+
next if not comments and history['type'].to_s =~ /Comment/ # skip comments
|
306
|
+
reply = {}
|
835
307
|
|
836
|
-
|
837
|
-
|
838
|
-
# is modified to insert whitespace on continuation lines. If there's an
|
839
|
-
# :Attachment key, the value is assumed to be a comma-separated list of
|
840
|
-
# filenames to attach. It returns a multipart MIME body complete
|
841
|
-
# with boundaries and headers, suitable for an HTTP POST.
|
842
|
-
def compose(fields) # :doc:
|
843
|
-
body = ""
|
844
|
-
if fields.class != Hash
|
845
|
-
raise "RT_Client.compose requires parameters as a hash."
|
846
|
-
end
|
308
|
+
history.header.fields.each_with_index do |header, index|
|
309
|
+
next if index == 0
|
847
310
|
|
848
|
-
|
849
|
-
|
850
|
-
fields[:Text].gsub!(/\n/,"\n ") # insert a space on continuation lines.
|
851
|
-
end
|
311
|
+
key = header.name.to_s.downcase
|
312
|
+
value = header.value.to_s
|
852
313
|
|
853
|
-
|
854
|
-
|
855
|
-
|
856
|
-
|
857
|
-
|
858
|
-
|
859
|
-
|
860
|
-
|
861
|
-
|
862
|
-
|
863
|
-
|
864
|
-
|
865
|
-
|
866
|
-
|
867
|
-
|
868
|
-
|
869
|
-
|
870
|
-
|
871
|
-
|
314
|
+
attachments = []
|
315
|
+
case key
|
316
|
+
when "attachments"
|
317
|
+
temp = item.match(/Attachments:\s*(.*)/m)
|
318
|
+
if temp.class != NilClass
|
319
|
+
atarr = temp[1].split("\n")
|
320
|
+
atarr.map { |a| a.gsub!(/^\s*/,"") }
|
321
|
+
atarr.each do |a|
|
322
|
+
i = a.match(/(\d+):\s*(.*)/)
|
323
|
+
s = {
|
324
|
+
:id => i[1].to_s,
|
325
|
+
:name => i[2].to_s
|
326
|
+
}
|
327
|
+
sz = i[2].match(/(.*?)\s*\((.*?)\)/)
|
328
|
+
if sz.class == MatchData
|
329
|
+
s[:name] = sz[1].to_s
|
330
|
+
s[:size] = sz[2].to_s
|
331
|
+
end
|
332
|
+
attachments << s
|
333
|
+
end
|
334
|
+
reply["attachments"] = attachments
|
335
|
+
end
|
336
|
+
when "content"
|
337
|
+
reply["content"] = value
|
338
|
+
else
|
339
|
+
reply["#{key}"] = value
|
340
|
+
end
|
872
341
|
end
|
873
|
-
|
874
|
-
fields[:Attachment] = filenames.map {|f| File.basename(f)}.join(',')
|
342
|
+
list << reply
|
875
343
|
end
|
876
|
-
|
877
|
-
|
878
|
-
pp content
|
879
|
-
# add the form to the end of any attachments
|
880
|
-
body << "--#{@boundary}\r\n"
|
881
|
-
body << "Content-Disposition: form-data; "
|
882
|
-
body << "name=\"content\";\r\n\r\n"
|
883
|
-
body << content << "\r\n"
|
884
|
-
body << "--#{@boundary}--\r\n"
|
885
|
-
body
|
344
|
+
|
345
|
+
return list
|
886
346
|
end
|
887
347
|
end
|