revox 0.3.0 → 0.4.0

data/lib/revox/models/campaign_get_rows_response.rb

@@ -224,7 +224,16 @@ module Revox
           #   @return [String, nil]
           optional :outcome_summary, String, nil?: true
 
-          # @!method initialize(id:, assignee:, assistant:, call_attempts:, call_retry_config:, calls_count:, campaign:, contact:, created_at:, direction:, first_sentence_delay_ms:, from_phone_number:, is_cancelled:, is_completed:, last_call_attempt:, llm_model:, metadata:, organization_id:, prompt_variables:, scheduled_at:, status:, to_phone_number:, updated_at:, follow_up_emails: nil, outcome: nil, outcome_summary: nil)
+          # @!attribute slack_channel_ids
+          #   Slack channels resolved from the agent prompt's own routing rules, when it
+          #   defines any. Always a subset of the channels configured on the assistant. Null
+          #   when the prompt defines no routing rules, in which case every configured channel
+          #   is notified.
+          #
+          #   @return [Array<String>, nil]
+          optional :slack_channel_ids, Revox::Internal::Type::ArrayOf[String], nil?: true
+
+          # @!method initialize(id:, assignee:, assistant:, call_attempts:, call_retry_config:, calls_count:, campaign:, contact:, created_at:, direction:, first_sentence_delay_ms:, from_phone_number:, is_cancelled:, is_completed:, last_call_attempt:, llm_model:, metadata:, organization_id:, prompt_variables:, scheduled_at:, status:, to_phone_number:, updated_at:, follow_up_emails: nil, outcome: nil, outcome_summary: nil, slack_channel_ids: nil)
           #   Some parameter documentations has been truncated, see
           #   {Revox::Models::CampaignGetRowsResponse::Row::Call} for more details.
           #
@@ -282,6 +291,8 @@ module Revox
           #   @param outcome [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Outcome, nil] Business outcome of the call. Null if not computed or no transcript.
           #
           #   @param outcome_summary [String, nil] LLM explanation for the outcome, when outcome was computed from the transcript.
+          #
+          #   @param slack_channel_ids [Array<String>, nil] Slack channels resolved from the agent prompt's own routing rules, when it defin
 
           # @see Revox::Models::CampaignGetRowsResponse::Row::Call#assignee
           class Assignee < Revox::Internal::Type::BaseModel
@@ -397,13 +408,6 @@ module Revox
             #   @return [String, nil]
             required :email_notification_address, String, nil?: true
 
-            # @!attribute email_notification_language
-            #   The language used for the notification email content. One of "en" or "fr".
-            #
-            #   @return [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::EmailNotificationLanguage]
-            required :email_notification_language,
-                     enum: -> { Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::EmailNotificationLanguage }
-
             # @!attribute email_notification_outcomes
             #   Which call outcomes trigger an email notification. E.g. ["interested",
             #   "completed", "none"]. Use "none" when outcome is null.
@@ -443,8 +447,8 @@ module Revox
             required :from_phone_number, String, nil?: true
 
             # @!attribute human_transfer_mode
-            #   Warm or cold transfer when transfer_phone_number is set; null when transfer is
-            #   not configured.
+            #   Warm or cold transfer when transfer_destinations is non-empty; null when
+            #   transfer is not configured.
             #
             #   @return [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::HumanTransferMode, nil]
             required :human_transfer_mode,
@@ -502,6 +506,13 @@ module Revox
                      -> { Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Position },
                      nil?: true
 
+            # @!attribute precall_lookup_url
+            #   URL fetched before an inbound call is answered to resolve the assistant's prompt
+            #   variables. Null when no lookup is configured.
+            #
+            #   @return [String, nil]
+            required :precall_lookup_url, String, nil?: true
+
             # @!attribute prompt
             #
             #   @return [String]
@@ -589,11 +600,14 @@ module Revox
             #   @return [Float]
             required :thinking_sound_volume, Float
 
-            # @!attribute transfer_phone_number
-            #   Phone number to transfer calls to when users request to speak to a human agent.
+            # @!attribute transfer_destinations
+            #   Where calls can be transferred to when users ask to speak to a human. Null or
+            #   empty when transfer is not configured.
             #
-            #   @return [String, nil]
-            required :transfer_phone_number, String, nil?: true
+            #   @return [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::TransferDestination>, nil]
+            required :transfer_destinations,
+                     -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::TransferDestination] },
+                     nil?: true
 
             # @!attribute type
             #
@@ -656,6 +670,11 @@ module Revox
             optional :faq_items,
                      -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::FaqItem] }
 
+            # @!attribute is_inbound_receptionist
+            #
+            #   @return [Boolean, nil]
+            optional :is_inbound_receptionist, Revox::Internal::Type::Boolean
+
             # @!attribute is_realestate_assistant
             #
             #   @return [Boolean, nil]
@@ -666,7 +685,7 @@ module Revox
             #   @return [Float, nil]
             optional :pending_faq_count, Float
 
-            # @!method initialize(id:, after_call_sms_outcomes:, after_call_sms_prompt:, background_sound:, background_sound_volume:, calendly:, call_retry_config:, cartesia_dictionary_pronunciation_id:, created_at:, custom_tools:, email_notification_address:, email_notification_language:, email_notification_outcomes:, end_of_call_sentence:, first_sentence:, first_sentence_delay_ms:, first_sentence_mode:, from_phone_number:, human_transfer_mode:, ivr_navigation_enabled:, llm_model:, logo_url:, max_call_duration_secs:, max_duration_end_message:, name:, organization_id:, position:, prompt:, prompt_flow:, slack:, sms_enabled:, sms_template:, structured_output_config:, structured_output_prompt:, stt_context:, stt_model:, thinking_sound:, thinking_sound_probability:, thinking_sound_volume:, transfer_phone_number:, type:, updated_at:, voice:, voicemail_message:, voicemail_sms_prompt:, warm_transfer_summary_instructions:, webhook_url:, zoho:, created_by: nil, faq_items: nil, is_realestate_assistant: nil, pending_faq_count: nil)
+            # @!method initialize(id:, after_call_sms_outcomes:, after_call_sms_prompt:, background_sound:, background_sound_volume:, calendly:, call_retry_config:, cartesia_dictionary_pronunciation_id:, created_at:, custom_tools:, email_notification_address:, email_notification_outcomes:, end_of_call_sentence:, first_sentence:, first_sentence_delay_ms:, first_sentence_mode:, from_phone_number:, human_transfer_mode:, ivr_navigation_enabled:, llm_model:, logo_url:, max_call_duration_secs:, max_duration_end_message:, name:, organization_id:, position:, precall_lookup_url:, prompt:, prompt_flow:, slack:, sms_enabled:, sms_template:, structured_output_config:, structured_output_prompt:, stt_context:, stt_model:, thinking_sound:, thinking_sound_probability:, thinking_sound_volume:, transfer_destinations:, type:, updated_at:, voice:, voicemail_message:, voicemail_sms_prompt:, warm_transfer_summary_instructions:, webhook_url:, zoho:, created_by: nil, faq_items: nil, is_inbound_receptionist: nil, is_realestate_assistant: nil, pending_faq_count: nil)
             #   Some parameter documentations has been truncated, see
             #   {Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant} for more details.
             #
@@ -692,8 +711,6 @@ module Revox
             #
             #   @param email_notification_address [String, nil] Email address(es) to receive notifications when a call ends with a matching outc
             #
-            #   @param email_notification_language [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::EmailNotificationLanguage] The language used for the notification email content. One of "en" or "fr".
-            #
             #   @param email_notification_outcomes [Array<Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::EmailNotificationOutcome>, nil] Which call outcomes trigger an email notification. E.g. ["interested", "complete
             #
             #   @param end_of_call_sentence [String, nil]
@@ -706,7 +723,7 @@ module Revox
             #
             #   @param from_phone_number [String, nil] Override the default outbound phone number for calls placed with this assistant.
             #
-            #   @param human_transfer_mode [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::HumanTransferMode, nil] Warm or cold transfer when transfer_phone_number is set; null when transfer is n
+            #   @param human_transfer_mode [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::HumanTransferMode, nil] Warm or cold transfer when transfer_destinations is non-empty; null when transfe
             #
             #   @param ivr_navigation_enabled [Boolean] Enable IVR navigation tools. When enabled, the assistant can send DTMF tones and
             #
@@ -724,6 +741,8 @@ module Revox
             #
             #   @param position [Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Position, nil]
             #
+            #   @param precall_lookup_url [String, nil] URL fetched before an inbound call is answered to resolve the assistant's prompt
+            #
             #   @param prompt [String]
             #
             #   @param prompt_flow [Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::PromptFlow, nil]
@@ -748,7 +767,7 @@ module Revox
             #
             #   @param thinking_sound_volume [Float] Volume of the thinking sound (0 = silent, 1 = max).
             #
-            #   @param transfer_phone_number [String, nil] Phone number to transfer calls to when users request to speak to a human agent.
+            #   @param transfer_destinations [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::TransferDestination>, nil] Where calls can be transferred to when users ask to speak to a human. Null or em
             #
             #   @param type [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Type]
             #
@@ -770,6 +789,8 @@ module Revox
             #
             #   @param faq_items [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::FaqItem>]
             #
+            #   @param is_inbound_receptionist [Boolean]
+            #
             #   @param is_realestate_assistant [Boolean]
             #
             #   @param pending_faq_count [Float]
@@ -781,9 +802,6 @@ module Revox
               INTERESTED = :interested
               COMPLETED = :completed
               REQUESTED_CALLBACK_LATER = :requested_callback_later
-              REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-              DO_NOT_CONTACT = :do_not_contact
-              AI_AVERSE = :ai_averse
               NONE = :none
 
               # @!method self.values
@@ -917,7 +935,8 @@ module Revox
                 required :calling_window_start_time, String
 
                 # @!attribute retry_delay_seconds
-                #   Delay between retry attempts in seconds. Default: 7200 (2 hours).
+                #   Delay between retry attempts in seconds. 0 retries as soon as the calling window
+                #   allows. Default: 7200 (2 hours).
                 #
                 #   @return [Integer]
                 required :retry_delay_seconds, Integer
@@ -931,7 +950,7 @@ module Revox
                 #
                 #   @param calling_window_start_time [String] Start time for the calling window in the recipient's timezone (or timezone_overr
                 #
-                #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. Default: 7200 (2 hours).
+                #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. 0 retries as soon as the calling window
               end
             end
 
@@ -1114,19 +1133,6 @@ module Revox
               end
             end
 
-            # The language used for the notification email content. One of "en" or "fr".
-            #
-            # @see Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant#email_notification_language
-            module EmailNotificationLanguage
-              extend Revox::Internal::Type::Enum
-
-              EN = :en
-              FR = :fr
-
-              # @!method self.values
-              #   @return [Array<Symbol>]
-            end
-
             module EmailNotificationOutcome
               extend Revox::Internal::Type::Enum
 
@@ -1134,9 +1140,6 @@ module Revox
               INTERESTED = :interested
               COMPLETED = :completed
               REQUESTED_CALLBACK_LATER = :requested_callback_later
-              REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-              DO_NOT_CONTACT = :do_not_contact
-              AI_AVERSE = :ai_averse
               NONE = :none
 
               # @!method self.values
@@ -1155,8 +1158,8 @@ module Revox
               #   @return [Array<Symbol>]
             end
 
-            # Warm or cold transfer when transfer_phone_number is set; null when transfer is
-            # not configured.
+            # Warm or cold transfer when transfer_destinations is non-empty; null when
+            # transfer is not configured.
             #
             # @see Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant#human_transfer_mode
             module HumanTransferMode
@@ -1448,11 +1451,14 @@ module Revox
 
             # @see Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant#slack
             class Slack < Revox::Internal::Type::BaseModel
-              # @!attribute channel_id
-              #   The Slack channel ID where the notification will be posted.
+              # @!attribute channels
+              #   The Slack channels eligible to receive the notification. When more than one is
+              #   configured, the agent prompt may define routing rules to narrow it down per
+              #   call; with no such rules every channel here is notified.
               #
-              #   @return [String]
-              required :channel_id, String
+              #   @return [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Slack::Channel>]
+              required :channels,
+                       -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Slack::Channel] }
 
               # @!attribute connection_id
               #   The Nango connection ID linking the org's Slack workspace to Revox.
@@ -1468,38 +1474,54 @@ module Revox
               required :outcomes,
                        -> { Revox::Internal::Type::ArrayOf[enum: Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Slack::Outcome] }
 
-              # @!attribute channel_name
-              #   Human-readable Slack channel name, cached for display in the UI.
-              #
-              #   @return [String, nil]
-              optional :channel_name, String, nil?: true
-
               # @!attribute template
               #   Optional message template. Supports {{summary}}, {{outcome}}, {{phone}},
               #   {{call_url}}, {{assistant_name}}, {{campaign_name}}, {{first_name}},
-              #   {{last_name}}, {{email}}, {{company}}, {{contact_name}}, {{contact_line}}, plus
-              #   prompt_variables and structured_output keys. When null/empty a default template
-              #   is used.
+              #   {{last_name}}, {{email}}, {{company}}, {{job_title}}, {{contact_name}},
+              #   {{contact_line}}, plus prompt_variables and structured_output keys. When
+              #   null/empty a default template is used.
               #
               #   @return [String, nil]
               optional :template, String, nil?: true
 
-              # @!method initialize(channel_id:, connection_id:, outcomes:, channel_name: nil, template: nil)
+              # @!method initialize(channels:, connection_id:, outcomes:, template: nil)
               #   Some parameter documentations has been truncated, see
               #   {Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Slack} for more
               #   details.
               #
-              #   @param channel_id [String] The Slack channel ID where the notification will be posted.
+              #   @param channels [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Slack::Channel>] The Slack channels eligible to receive the notification. When more than one is c
               #
               #   @param connection_id [String] The Nango connection ID linking the org's Slack workspace to Revox.
               #
               #   @param outcomes [Array<Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Slack::Outcome>] Which call outcomes trigger a Slack notification (e.g. ['interested', 'none']).
               #
-              #   @param channel_name [String, nil] Human-readable Slack channel name, cached for display in the UI.
-              #
               #   @param template [String, nil] Optional message template. Supports {{summary}}, {{outcome}}, {{phone}},
               #   {{call\_
 
+              class Channel < Revox::Internal::Type::BaseModel
+                # @!attribute id
+                #   The Slack channel ID (e.g. 'C01234567').
+                #
+                #   @return [String]
+                required :id, String
+
+                # @!attribute name
+                #   Human-readable Slack channel name, cached for display in the UI and given to the
+                #   LLM when the agent prompt routes by channel name.
+                #
+                #   @return [String, nil]
+                optional :name, String, nil?: true
+
+                # @!method initialize(id:, name: nil)
+                #   Some parameter documentations has been truncated, see
+                #   {Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant::Slack::Channel}
+                #   for more details.
+                #
+                #   @param id [String] The Slack channel ID (e.g. 'C01234567').
+                #
+                #   @param name [String, nil] Human-readable Slack channel name, cached for display in the UI and given to the
+              end
+
               module Outcome
                 extend Revox::Internal::Type::Enum
 
@@ -1507,9 +1529,6 @@ module Revox
                 INTERESTED = :interested
                 COMPLETED = :completed
                 REQUESTED_CALLBACK_LATER = :requested_callback_later
-                REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-                DO_NOT_CONTACT = :do_not_contact
-                AI_AVERSE = :ai_averse
                 NONE = :none
 
                 # @!method self.values
@@ -1637,6 +1656,22 @@ module Revox
               #   @return [Array<Symbol>]
             end
 
+            class TransferDestination < Revox::Internal::Type::BaseModel
+              # @!attribute label
+              #
+              #   @return [String]
+              required :label, String
+
+              # @!attribute phone_number
+              #
+              #   @return [String]
+              required :phone_number, String
+
+              # @!method initialize(label:, phone_number:)
+              #   @param label [String]
+              #   @param phone_number [String]
+            end
+
             # @see Revox::Models::CampaignGetRowsResponse::Row::Call::Assistant#type
             module Type
               extend Revox::Internal::Type::Enum
@@ -1673,7 +1708,7 @@ module Revox
 
               # @!attribute speed
               #   The speed of the voice. Range depends on provider: Cartesia 0.6–1.5, ElevenLabs
-              #   0.7–1.2. Default is 1.0.
+              #   0.7–1.2, Gradium 0.6–1.5. Default is 1.0.
               #
               #   @return [Float, nil]
               optional :speed, Float
@@ -1708,6 +1743,7 @@ module Revox
 
                 CARTESIA = :cartesia
                 ELEVENLABS = :elevenlabs
+                GRADIUM = :gradium
 
                 # @!method self.values
                 #   @return [Array<Symbol>]
@@ -1823,9 +1859,6 @@ module Revox
                 INTERESTED = :interested
                 COMPLETED = :completed
                 REQUESTED_CALLBACK_LATER = :requested_callback_later
-                REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-                DO_NOT_CONTACT = :do_not_contact
-                AI_AVERSE = :ai_averse
                 NONE = :none
 
                 # @!method self.values
@@ -1942,6 +1975,29 @@ module Revox
             #   @return [Object]
             required :ended_at, Revox::Internal::Type::Unknown
 
+            # @!attribute handled_by_ai
+            #   Whether the AI agent conducted the conversation on this attempt. False for a
+            #   silent speed-dial probe (whose agent only detects a human) and for attempts that
+            #   were never answered.
+            #
+            #   @return [Boolean]
+            required :handled_by_ai, Revox::Internal::Type::Boolean
+
+            # @!attribute handled_by_human
+            #   Whether a human operator conducted (part of) this attempt — a jump-in takeover
+            #   or a speed-dial operator connection (both stamp human_takeover_at).
+            #
+            #   @return [Boolean]
+            required :handled_by_human, Revox::Internal::Type::Boolean
+
+            # @!attribute handled_by_user
+            #   The team member responsible for following up on this call.
+            #
+            #   @return [Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::HandledByUser, nil]
+            required :handled_by_user,
+                     -> { Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::HandledByUser },
+                     nil?: true
+
             # @!attribute phone_number
             #   The phone number that was called. Formatted in E.164 format. Example:
             #   +1234567890
@@ -1980,6 +2036,15 @@ module Revox
             #   @return [Array<String>, nil]
             optional :assistants_used, Revox::Internal::Type::ArrayOf[String], nil?: true
 
+            # @!attribute email_log
+            #   Notification emails sent in connection with the call, ordered oldest first
+            #   (from/to addresses, subject, sent time).
+            #
+            #   @return [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::EmailLog>, nil]
+            optional :email_log,
+                     -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::EmailLog] },
+                     nil?: true
+
             # @!attribute end_reason
             #   Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
             #   'voicemail', 'transfer', 'ivr_no_navigate'.
@@ -2017,6 +2082,16 @@ module Revox
                      -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog] },
                      nil?: true
 
+            # @!attribute speech_events
+            #   Per-turn speech segments (VAD-derived) with timing and pipeline latencies,
+            #   ordered by started_speaking_at_ms. Empty for calls recorded before this was
+            #   tracked or for realtime sessions that don't emit them.
+            #
+            #   @return [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent>, nil]
+            optional :speech_events,
+                     -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent] },
+                     nil?: true
+
             # @!attribute structured_output
             #   The data extracted from the call, using the structured output config from the
             #   parent call object.
@@ -2034,7 +2109,7 @@ module Revox
                      -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::Transcript] },
                      nil?: true
 
-            # @!method initialize(id:, answered_at:, dial_error:, ended_at:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, structured_output: nil, transcript: nil)
+            # @!method initialize(id:, answered_at:, dial_error:, ended_at:, handled_by_ai:, handled_by_human:, handled_by_user:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, email_log: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, speech_events: nil, structured_output: nil, transcript: nil)
             #   Some parameter documentations has been truncated, see
             #   {Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt} for more
             #   details.
@@ -2050,6 +2125,12 @@ module Revox
             #
             #   @param ended_at [Object] The time the call ended.
             #
+            #   @param handled_by_ai [Boolean] Whether the AI agent conducted the conversation on this attempt. False for a sil
+            #
+            #   @param handled_by_human [Boolean] Whether a human operator conducted (part of) this attempt — a jump-in takeover o
+            #
+            #   @param handled_by_user [Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::HandledByUser, nil] The team member responsible for following up on this call.
+            #
             #   @param phone_number [String] The phone number that was called. Formatted in E.164 format. Example: +123456789
             #
             #   @param recording_url [String, nil] The URL of the audio recording of the call.
@@ -2062,6 +2143,8 @@ module Revox
             #
             #   @param assistants_used [Array<String>, nil] Assistant node ids entered during this attempt, in traversal order.
             #
+            #   @param email_log [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::EmailLog>, nil] Notification emails sent in connection with the call, ordered oldest first (from
+            #
             #   @param end_reason [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::EndReason, nil] Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call', 'voic
             #
             #   @param ended_by [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::EndedBy, nil] Who ended the call: 'agent' (AI agent), 'user' (caller/callee hung up), or 'syst
@@ -2070,6 +2153,8 @@ module Revox
             #
             #   @param sms_log [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog>, nil] Automatic SMS sent after the call (voicemail and after-call), ordered oldest fir
             #
+            #   @param speech_events [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent>, nil] Per-turn speech segments (VAD-derived) with timing and pipeline latencies, order
+            #
             #   @param structured_output [Hash{Symbol=>Object}, nil] The data extracted from the call, using the structured output config from the pa
             #
             #   @param transcript [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::Transcript>, nil] The live transcript of the call, built in real time.
@@ -2093,6 +2178,41 @@ module Revox
               #   @return [Array<Symbol>]
             end
 
+            # @see Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt#handled_by_user
+            class HandledByUser < Revox::Internal::Type::BaseModel
+              # @!attribute id
+              #   The database user id of the assignee.
+              #
+              #   @return [String]
+              required :id, String
+
+              # @!attribute email
+              #
+              #   @return [String]
+              required :email, String
+
+              # @!attribute first_name
+              #
+              #   @return [String, nil]
+              required :first_name, String, nil?: true
+
+              # @!attribute last_name
+              #
+              #   @return [String, nil]
+              required :last_name, String, nil?: true
+
+              # @!method initialize(id:, email:, first_name:, last_name:)
+              #   The team member responsible for following up on this call.
+              #
+              #   @param id [String] The database user id of the assignee.
+              #
+              #   @param email [String]
+              #
+              #   @param first_name [String, nil]
+              #
+              #   @param last_name [String, nil]
+            end
+
             # @see Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt#result
             module Result
               extend Revox::Internal::Type::Enum
@@ -2123,6 +2243,52 @@ module Revox
               #   @return [Array<Symbol>]
             end
 
+            class EmailLog < Revox::Internal::Type::BaseModel
+              # @!attribute id
+              #
+              #   @return [String]
+              required :id, String
+
+              # @!attribute created_at
+              #   When the email was sent.
+              #
+              #   @return [Object]
+              required :created_at, Revox::Internal::Type::Unknown
+
+              # @!attribute from_address
+              #
+              #   @return [String]
+              required :from_address, String
+
+              # @!attribute resend_message_id
+              #
+              #   @return [String, nil]
+              required :resend_message_id, String, nil?: true
+
+              # @!attribute subject
+              #
+              #   @return [String]
+              required :subject, String
+
+              # @!attribute to_emails
+              #
+              #   @return [Array<String>]
+              required :to_emails, Revox::Internal::Type::ArrayOf[String]
+
+              # @!method initialize(id:, created_at:, from_address:, resend_message_id:, subject:, to_emails:)
+              #   @param id [String]
+              #
+              #   @param created_at [Object] When the email was sent.
+              #
+              #   @param from_address [String]
+              #
+              #   @param resend_message_id [String, nil]
+              #
+              #   @param subject [String]
+              #
+              #   @param to_emails [Array<String>]
+            end
+
             # Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
             # 'voicemail', 'transfer', 'ivr_no_navigate'.
             #
@@ -2253,34 +2419,53 @@ module Revox
               #   @return [String]
               required :message_body, String
 
-              # @!attribute to_phone_number
+              # @!attribute provider
               #
-              #   @return [String]
-              required :to_phone_number, String
+              #   @return [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog::Provider]
+              required :provider,
+                       enum: -> { Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog::Provider }
 
-              # @!attribute twilio_message_sid
+              # @!attribute provider_message_id
               #
               #   @return [String, nil]
-              required :twilio_message_sid, String, nil?: true
+              required :provider_message_id, String, nil?: true
+
+              # @!attribute to_phone_number
+              #
+              #   @return [String]
+              required :to_phone_number, String
 
               # @!attribute type
               #
               #   @return [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog::Type]
               required :type, enum: -> { Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog::Type }
 
-              # @!method initialize(id:, created_at:, message_body:, to_phone_number:, twilio_message_sid:, type:)
+              # @!method initialize(id:, created_at:, message_body:, provider:, provider_message_id:, to_phone_number:, type:)
               #   @param id [String]
               #
               #   @param created_at [Object] When the SMS was sent.
               #
               #   @param message_body [String]
               #
-              #   @param to_phone_number [String]
+              #   @param provider [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog::Provider]
               #
-              #   @param twilio_message_sid [String, nil]
+              #   @param provider_message_id [String, nil]
+              #
+              #   @param to_phone_number [String]
               #
               #   @param type [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog::Type]
 
+              # @see Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog#provider
+              module Provider
+                extend Revox::Internal::Type::Enum
+
+                TWILIO = :twilio
+                VONAGE = :vonage
+
+                # @!method self.values
+                #   @return [Array<Symbol>]
+              end
+
               # @see Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SMSLog#type
               module Type
                 extend Revox::Internal::Type::Enum
@@ -2294,6 +2479,126 @@ module Revox
               end
             end
 
+            class SpeechEvent < Revox::Internal::Type::BaseModel
+              # @!attribute id
+              #
+              #   @return [String]
+              required :id, String
+
+              # @!attribute is_real_turn
+              #   False when the segment was flagged as noise/blip rather than a meaningful turn.
+              #
+              #   @return [Boolean]
+              required :is_real_turn, Revox::Internal::Type::Boolean
+
+              # @!attribute llm_system_prompt
+              #   Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+              #   system instructions plus conversation history — as JSON.
+              #
+              #   @return [String, nil]
+              required :llm_system_prompt, String, nil?: true
+
+              # @!attribute llm_ttft_ms
+              #   Agent-only: LLM time-to-first-token for the reply, in ms.
+              #
+              #   @return [Float, nil]
+              required :llm_ttft_ms, Float, nil?: true
+
+              # @!attribute llm_winner_model
+              #   Agent-only: the model that produced the reply — the winning leg when the LLM is
+              #   a race, which is also the model `llm_ttft_ms` describes.
+              #
+              #   @return [String, nil]
+              required :llm_winner_model, String, nil?: true
+
+              # @!attribute speaker
+              #   Who was speaking during this segment.
+              #
+              #   @return [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent::Speaker]
+              required :speaker,
+                       enum: -> { Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent::Speaker }
+
+              # @!attribute started_speaking_at_ms
+              #   Milliseconds since session start when speech began.
+              #
+              #   @return [Float]
+              required :started_speaking_at_ms, Float
+
+              # @!attribute stopped_speaking_at_ms
+              #   Milliseconds since session start when speech ended. Null when the session ended
+              #   before the turn closed.
+              #
+              #   @return [Float, nil]
+              required :stopped_speaking_at_ms, Float, nil?: true
+
+              # @!attribute stt_transcription_delay_ms
+              #   User-only: time from end-of-speech to final transcript, in ms.
+              #
+              #   @return [Float, nil]
+              required :stt_transcription_delay_ms, Float, nil?: true
+
+              # @!attribute transcript
+              #   Recognized text for this segment, when available.
+              #
+              #   @return [String, nil]
+              required :transcript, String, nil?: true
+
+              # @!attribute tts_ttfb_ms
+              #   Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+              #
+              #   @return [Float, nil]
+              required :tts_ttfb_ms, Float, nil?: true
+
+              # @!attribute was_cut
+              #   Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+              #   Null on user segments.
+              #
+              #   @return [Boolean, nil]
+              required :was_cut, Revox::Internal::Type::Boolean, nil?: true
+
+              # @!method initialize(id:, is_real_turn:, llm_system_prompt:, llm_ttft_ms:, llm_winner_model:, speaker:, started_speaking_at_ms:, stopped_speaking_at_ms:, stt_transcription_delay_ms:, transcript:, tts_ttfb_ms:, was_cut:)
+              #   Some parameter documentations has been truncated, see
+              #   {Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent}
+              #   for more details.
+              #
+              #   @param id [String]
+              #
+              #   @param is_real_turn [Boolean] False when the segment was flagged as noise/blip rather than a meaningful turn.
+              #
+              #   @param llm_system_prompt [String, nil] Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+              #
+              #   @param llm_ttft_ms [Float, nil] Agent-only: LLM time-to-first-token for the reply, in ms.
+              #
+              #   @param llm_winner_model [String, nil] Agent-only: the model that produced the reply — the winning leg when the LLM is
+              #
+              #   @param speaker [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent::Speaker] Who was speaking during this segment.
+              #
+              #   @param started_speaking_at_ms [Float] Milliseconds since session start when speech began.
+              #
+              #   @param stopped_speaking_at_ms [Float, nil] Milliseconds since session start when speech ended. Null when the session ended
+              #
+              #   @param stt_transcription_delay_ms [Float, nil] User-only: time from end-of-speech to final transcript, in ms.
+              #
+              #   @param transcript [String, nil] Recognized text for this segment, when available.
+              #
+              #   @param tts_ttfb_ms [Float, nil] Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+              #
+              #   @param was_cut [Boolean, nil] Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+
+              # Who was speaking during this segment.
+              #
+              # @see Revox::Models::CampaignGetRowsResponse::Row::Call::CallAttempt::SpeechEvent#speaker
+              module Speaker
+                extend Revox::Internal::Type::Enum
+
+                USER = :user
+                AGENT = :agent
+
+                # @!method self.values
+                #   @return [Array<Symbol>]
+              end
+            end
+
             class Transcript < Revox::Internal::Type::BaseModel
               # @!attribute content
               #
@@ -2455,7 +2760,8 @@ module Revox
               required :calling_window_start_time, String
 
               # @!attribute retry_delay_seconds
-              #   Delay between retry attempts in seconds. Default: 7200 (2 hours).
+              #   Delay between retry attempts in seconds. 0 retries as soon as the calling window
+              #   allows. Default: 7200 (2 hours).
               #
               #   @return [Integer]
               required :retry_delay_seconds, Integer
@@ -2469,7 +2775,7 @@ module Revox
               #
               #   @param calling_window_start_time [String] Start time for the calling window in the recipient's timezone (or timezone_overr
               #
-              #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. Default: 7200 (2 hours).
+              #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. 0 retries as soon as the calling window
             end
           end
 
@@ -2507,18 +2813,24 @@ module Revox
             #   @return [String, nil]
             required :first_name, String, nil?: true
 
+            # @!attribute job_title
+            #
+            #   @return [String, nil]
+            required :job_title, String, nil?: true
+
             # @!attribute last_name
             #
             #   @return [String, nil]
             required :last_name, String, nil?: true
 
-            # @!method initialize(company:, email:, first_name:, last_name:)
+            # @!method initialize(company:, email:, first_name:, job_title:, last_name:)
             #   Magic contact variables (prospect identity) extracted from the call's input data
             #   and transcript.
             #
             #   @param company [String, nil]
             #   @param email [String, nil]
             #   @param first_name [String, nil]
+            #   @param job_title [String, nil]
             #   @param last_name [String, nil]
           end
 
@@ -2563,6 +2875,29 @@ module Revox
             #   @return [Object]
             required :ended_at, Revox::Internal::Type::Unknown
 
+            # @!attribute handled_by_ai
+            #   Whether the AI agent conducted the conversation on this attempt. False for a
+            #   silent speed-dial probe (whose agent only detects a human) and for attempts that
+            #   were never answered.
+            #
+            #   @return [Boolean]
+            required :handled_by_ai, Revox::Internal::Type::Boolean
+
+            # @!attribute handled_by_human
+            #   Whether a human operator conducted (part of) this attempt — a jump-in takeover
+            #   or a speed-dial operator connection (both stamp human_takeover_at).
+            #
+            #   @return [Boolean]
+            required :handled_by_human, Revox::Internal::Type::Boolean
+
+            # @!attribute handled_by_user
+            #   The team member responsible for following up on this call.
+            #
+            #   @return [Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::HandledByUser, nil]
+            required :handled_by_user,
+                     -> { Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::HandledByUser },
+                     nil?: true
+
             # @!attribute phone_number
             #   The phone number that was called. Formatted in E.164 format. Example:
             #   +1234567890
@@ -2601,6 +2936,15 @@ module Revox
             #   @return [Array<String>, nil]
             optional :assistants_used, Revox::Internal::Type::ArrayOf[String], nil?: true
 
+            # @!attribute email_log
+            #   Notification emails sent in connection with the call, ordered oldest first
+            #   (from/to addresses, subject, sent time).
+            #
+            #   @return [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::EmailLog>, nil]
+            optional :email_log,
+                     -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::EmailLog] },
+                     nil?: true
+
             # @!attribute end_reason
             #   Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
             #   'voicemail', 'transfer', 'ivr_no_navigate'.
@@ -2638,6 +2982,16 @@ module Revox
                      -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog] },
                      nil?: true
 
+            # @!attribute speech_events
+            #   Per-turn speech segments (VAD-derived) with timing and pipeline latencies,
+            #   ordered by started_speaking_at_ms. Empty for calls recorded before this was
+            #   tracked or for realtime sessions that don't emit them.
+            #
+            #   @return [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent>, nil]
+            optional :speech_events,
+                     -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent] },
+                     nil?: true
+
             # @!attribute structured_output
             #   The data extracted from the call, using the structured output config from the
             #   parent call object.
@@ -2655,7 +3009,7 @@ module Revox
                      -> { Revox::Internal::Type::ArrayOf[Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::Transcript] },
                      nil?: true
 
-            # @!method initialize(id:, answered_at:, dial_error:, ended_at:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, structured_output: nil, transcript: nil)
+            # @!method initialize(id:, answered_at:, dial_error:, ended_at:, handled_by_ai:, handled_by_human:, handled_by_user:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, email_log: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, speech_events: nil, structured_output: nil, transcript: nil)
             #   Some parameter documentations has been truncated, see
             #   {Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt} for more
             #   details.
@@ -2671,6 +3025,12 @@ module Revox
             #
             #   @param ended_at [Object] The time the call ended.
             #
+            #   @param handled_by_ai [Boolean] Whether the AI agent conducted the conversation on this attempt. False for a sil
+            #
+            #   @param handled_by_human [Boolean] Whether a human operator conducted (part of) this attempt — a jump-in takeover o
+            #
+            #   @param handled_by_user [Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::HandledByUser, nil] The team member responsible for following up on this call.
+            #
             #   @param phone_number [String] The phone number that was called. Formatted in E.164 format. Example: +123456789
             #
             #   @param recording_url [String, nil] The URL of the audio recording of the call.
@@ -2683,6 +3043,8 @@ module Revox
             #
             #   @param assistants_used [Array<String>, nil] Assistant node ids entered during this attempt, in traversal order.
             #
+            #   @param email_log [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::EmailLog>, nil] Notification emails sent in connection with the call, ordered oldest first (from
+            #
             #   @param end_reason [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::EndReason, nil] Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call', 'voic
             #
             #   @param ended_by [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::EndedBy, nil] Who ended the call: 'agent' (AI agent), 'user' (caller/callee hung up), or 'syst
@@ -2691,6 +3053,8 @@ module Revox
             #
             #   @param sms_log [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog>, nil] Automatic SMS sent after the call (voicemail and after-call), ordered oldest fir
             #
+            #   @param speech_events [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent>, nil] Per-turn speech segments (VAD-derived) with timing and pipeline latencies, order
+            #
             #   @param structured_output [Hash{Symbol=>Object}, nil] The data extracted from the call, using the structured output config from the pa
             #
             #   @param transcript [Array<Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::Transcript>, nil] The live transcript of the call, built in real time.
@@ -2714,6 +3078,41 @@ module Revox
               #   @return [Array<Symbol>]
             end
 
+            # @see Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt#handled_by_user
+            class HandledByUser < Revox::Internal::Type::BaseModel
+              # @!attribute id
+              #   The database user id of the assignee.
+              #
+              #   @return [String]
+              required :id, String
+
+              # @!attribute email
+              #
+              #   @return [String]
+              required :email, String
+
+              # @!attribute first_name
+              #
+              #   @return [String, nil]
+              required :first_name, String, nil?: true
+
+              # @!attribute last_name
+              #
+              #   @return [String, nil]
+              required :last_name, String, nil?: true
+
+              # @!method initialize(id:, email:, first_name:, last_name:)
+              #   The team member responsible for following up on this call.
+              #
+              #   @param id [String] The database user id of the assignee.
+              #
+              #   @param email [String]
+              #
+              #   @param first_name [String, nil]
+              #
+              #   @param last_name [String, nil]
+            end
+
             # @see Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt#result
             module Result
               extend Revox::Internal::Type::Enum
@@ -2744,6 +3143,52 @@ module Revox
               #   @return [Array<Symbol>]
             end
 
+            class EmailLog < Revox::Internal::Type::BaseModel
+              # @!attribute id
+              #
+              #   @return [String]
+              required :id, String
+
+              # @!attribute created_at
+              #   When the email was sent.
+              #
+              #   @return [Object]
+              required :created_at, Revox::Internal::Type::Unknown
+
+              # @!attribute from_address
+              #
+              #   @return [String]
+              required :from_address, String
+
+              # @!attribute resend_message_id
+              #
+              #   @return [String, nil]
+              required :resend_message_id, String, nil?: true
+
+              # @!attribute subject
+              #
+              #   @return [String]
+              required :subject, String
+
+              # @!attribute to_emails
+              #
+              #   @return [Array<String>]
+              required :to_emails, Revox::Internal::Type::ArrayOf[String]
+
+              # @!method initialize(id:, created_at:, from_address:, resend_message_id:, subject:, to_emails:)
+              #   @param id [String]
+              #
+              #   @param created_at [Object] When the email was sent.
+              #
+              #   @param from_address [String]
+              #
+              #   @param resend_message_id [String, nil]
+              #
+              #   @param subject [String]
+              #
+              #   @param to_emails [Array<String>]
+            end
+
             # Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
             # 'voicemail', 'transfer', 'ivr_no_navigate'.
             #
@@ -2874,15 +3319,21 @@ module Revox
               #   @return [String]
               required :message_body, String
 
-              # @!attribute to_phone_number
+              # @!attribute provider
               #
-              #   @return [String]
-              required :to_phone_number, String
+              #   @return [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog::Provider]
+              required :provider,
+                       enum: -> { Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog::Provider }
 
-              # @!attribute twilio_message_sid
+              # @!attribute provider_message_id
               #
               #   @return [String, nil]
-              required :twilio_message_sid, String, nil?: true
+              required :provider_message_id, String, nil?: true
+
+              # @!attribute to_phone_number
+              #
+              #   @return [String]
+              required :to_phone_number, String
 
               # @!attribute type
               #
@@ -2890,19 +3341,32 @@ module Revox
               required :type,
                        enum: -> { Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog::Type }
 
-              # @!method initialize(id:, created_at:, message_body:, to_phone_number:, twilio_message_sid:, type:)
+              # @!method initialize(id:, created_at:, message_body:, provider:, provider_message_id:, to_phone_number:, type:)
               #   @param id [String]
               #
               #   @param created_at [Object] When the SMS was sent.
               #
               #   @param message_body [String]
               #
-              #   @param to_phone_number [String]
+              #   @param provider [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog::Provider]
+              #
+              #   @param provider_message_id [String, nil]
               #
-              #   @param twilio_message_sid [String, nil]
+              #   @param to_phone_number [String]
               #
               #   @param type [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog::Type]
 
+              # @see Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog#provider
+              module Provider
+                extend Revox::Internal::Type::Enum
+
+                TWILIO = :twilio
+                VONAGE = :vonage
+
+                # @!method self.values
+                #   @return [Array<Symbol>]
+              end
+
               # @see Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SMSLog#type
               module Type
                 extend Revox::Internal::Type::Enum
@@ -2916,6 +3380,126 @@ module Revox
               end
             end
 
+            class SpeechEvent < Revox::Internal::Type::BaseModel
+              # @!attribute id
+              #
+              #   @return [String]
+              required :id, String
+
+              # @!attribute is_real_turn
+              #   False when the segment was flagged as noise/blip rather than a meaningful turn.
+              #
+              #   @return [Boolean]
+              required :is_real_turn, Revox::Internal::Type::Boolean
+
+              # @!attribute llm_system_prompt
+              #   Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+              #   system instructions plus conversation history — as JSON.
+              #
+              #   @return [String, nil]
+              required :llm_system_prompt, String, nil?: true
+
+              # @!attribute llm_ttft_ms
+              #   Agent-only: LLM time-to-first-token for the reply, in ms.
+              #
+              #   @return [Float, nil]
+              required :llm_ttft_ms, Float, nil?: true
+
+              # @!attribute llm_winner_model
+              #   Agent-only: the model that produced the reply — the winning leg when the LLM is
+              #   a race, which is also the model `llm_ttft_ms` describes.
+              #
+              #   @return [String, nil]
+              required :llm_winner_model, String, nil?: true
+
+              # @!attribute speaker
+              #   Who was speaking during this segment.
+              #
+              #   @return [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent::Speaker]
+              required :speaker,
+                       enum: -> { Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent::Speaker }
+
+              # @!attribute started_speaking_at_ms
+              #   Milliseconds since session start when speech began.
+              #
+              #   @return [Float]
+              required :started_speaking_at_ms, Float
+
+              # @!attribute stopped_speaking_at_ms
+              #   Milliseconds since session start when speech ended. Null when the session ended
+              #   before the turn closed.
+              #
+              #   @return [Float, nil]
+              required :stopped_speaking_at_ms, Float, nil?: true
+
+              # @!attribute stt_transcription_delay_ms
+              #   User-only: time from end-of-speech to final transcript, in ms.
+              #
+              #   @return [Float, nil]
+              required :stt_transcription_delay_ms, Float, nil?: true
+
+              # @!attribute transcript
+              #   Recognized text for this segment, when available.
+              #
+              #   @return [String, nil]
+              required :transcript, String, nil?: true
+
+              # @!attribute tts_ttfb_ms
+              #   Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+              #
+              #   @return [Float, nil]
+              required :tts_ttfb_ms, Float, nil?: true
+
+              # @!attribute was_cut
+              #   Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+              #   Null on user segments.
+              #
+              #   @return [Boolean, nil]
+              required :was_cut, Revox::Internal::Type::Boolean, nil?: true
+
+              # @!method initialize(id:, is_real_turn:, llm_system_prompt:, llm_ttft_ms:, llm_winner_model:, speaker:, started_speaking_at_ms:, stopped_speaking_at_ms:, stt_transcription_delay_ms:, transcript:, tts_ttfb_ms:, was_cut:)
+              #   Some parameter documentations has been truncated, see
+              #   {Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent}
+              #   for more details.
+              #
+              #   @param id [String]
+              #
+              #   @param is_real_turn [Boolean] False when the segment was flagged as noise/blip rather than a meaningful turn.
+              #
+              #   @param llm_system_prompt [String, nil] Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+              #
+              #   @param llm_ttft_ms [Float, nil] Agent-only: LLM time-to-first-token for the reply, in ms.
+              #
+              #   @param llm_winner_model [String, nil] Agent-only: the model that produced the reply — the winning leg when the LLM is
+              #
+              #   @param speaker [Symbol, Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent::Speaker] Who was speaking during this segment.
+              #
+              #   @param started_speaking_at_ms [Float] Milliseconds since session start when speech began.
+              #
+              #   @param stopped_speaking_at_ms [Float, nil] Milliseconds since session start when speech ended. Null when the session ended
+              #
+              #   @param stt_transcription_delay_ms [Float, nil] User-only: time from end-of-speech to final transcript, in ms.
+              #
+              #   @param transcript [String, nil] Recognized text for this segment, when available.
+              #
+              #   @param tts_ttfb_ms [Float, nil] Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+              #
+              #   @param was_cut [Boolean, nil] Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+
+              # Who was speaking during this segment.
+              #
+              # @see Revox::Models::CampaignGetRowsResponse::Row::Call::LastCallAttempt::SpeechEvent#speaker
+              module Speaker
+                extend Revox::Internal::Type::Enum
+
+                USER = :user
+                AGENT = :agent
+
+                # @!method self.values
+                #   @return [Array<Symbol>]
+              end
+            end
+
             class Transcript < Revox::Internal::Type::BaseModel
               # @!attribute content
               #
@@ -3152,6 +3736,7 @@ module Revox
             QUEUED_FOR_CALLING = :queued_for_calling
             CALLING = :calling
             POST_PROCESSING = :post_processing
+            NOT_LAUNCHED = :not_launched
             SCHEDULED = :scheduled
             PAUSED = :paused
             COMPLETED = :completed
@@ -3172,9 +3757,6 @@ module Revox
             INTERESTED = :interested
             COMPLETED = :completed
             REQUESTED_CALLBACK_LATER = :requested_callback_later
-            REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-            DO_NOT_CONTACT = :do_not_contact
-            AI_AVERSE = :ai_averse
 
             # @!method self.values
             #   @return [Array<Symbol>]