revox 0.2.0 → 0.4.0

data/lib/revox/models/call_retrieve_response.rb

@@ -163,6 +163,14 @@ module Revox
         #   @return [Object]
         required :updated_at, Revox::Internal::Type::Unknown
 
+        # @!attribute follow_up_emails
+        #   Extra notification recipients resolved from the agent prompt's own routing
+        #   rules, when it defines any. Added to the assistant's configured notification
+        #   recipients; never replaces them. Null when the prompt defines no routing rules.
+        #
+        #   @return [Array<String>, nil]
+        optional :follow_up_emails, Revox::Internal::Type::ArrayOf[String], nil?: true
+
         # @!attribute outcome
         #   Business outcome of the call. Null if not computed or no transcript.
         #
@@ -175,7 +183,16 @@ module Revox
         #   @return [String, nil]
         optional :outcome_summary, String, nil?: true
 
-        # @!method initialize(id:, assignee:, assistant:, call_attempts:, call_retry_config:, calls_count:, campaign:, contact:, created_at:, direction:, first_sentence_delay_ms:, from_phone_number:, is_cancelled:, is_completed:, last_call_attempt:, llm_model:, metadata:, organization_id:, prompt_variables:, scheduled_at:, status:, to_phone_number:, updated_at:, outcome: nil, outcome_summary: nil)
+        # @!attribute slack_channel_ids
+        #   Slack channels resolved from the agent prompt's own routing rules, when it
+        #   defines any. Always a subset of the channels configured on the assistant. Null
+        #   when the prompt defines no routing rules, in which case every configured channel
+        #   is notified.
+        #
+        #   @return [Array<String>, nil]
+        optional :slack_channel_ids, Revox::Internal::Type::ArrayOf[String], nil?: true
+
+        # @!method initialize(id:, assignee:, assistant:, call_attempts:, call_retry_config:, calls_count:, campaign:, contact:, created_at:, direction:, first_sentence_delay_ms:, from_phone_number:, is_cancelled:, is_completed:, last_call_attempt:, llm_model:, metadata:, organization_id:, prompt_variables:, scheduled_at:, status:, to_phone_number:, updated_at:, follow_up_emails: nil, outcome: nil, outcome_summary: nil, slack_channel_ids: nil)
         #   Some parameter documentations has been truncated, see
         #   {Revox::Models::CallRetrieveResponse::Call} for more details.
         #
@@ -228,9 +245,13 @@ module Revox
         #
         #   @param updated_at [Object] The time the call order was last updated (any state change, retry, or analysis r
         #
+        #   @param follow_up_emails [Array<String>, nil] Extra notification recipients resolved from the agent prompt's own routing rules
+        #
         #   @param outcome [Symbol, Revox::Models::CallRetrieveResponse::Call::Outcome, nil] Business outcome of the call. Null if not computed or no transcript.
         #
         #   @param outcome_summary [String, nil] LLM explanation for the outcome, when outcome was computed from the transcript.
+        #
+        #   @param slack_channel_ids [Array<String>, nil] Slack channels resolved from the agent prompt's own routing rules, when it defin
 
         # @see Revox::Models::CallRetrieveResponse::Call#assignee
         class Assignee < Revox::Internal::Type::BaseModel
@@ -344,13 +365,6 @@ module Revox
           #   @return [String, nil]
           required :email_notification_address, String, nil?: true
 
-          # @!attribute email_notification_language
-          #   The language used for the notification email content. One of "en" or "fr".
-          #
-          #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::EmailNotificationLanguage]
-          required :email_notification_language,
-                   enum: -> { Revox::Models::CallRetrieveResponse::Call::Assistant::EmailNotificationLanguage }
-
           # @!attribute email_notification_outcomes
           #   Which call outcomes trigger an email notification. E.g. ["interested",
           #   "completed", "none"]. Use "none" when outcome is null.
@@ -390,8 +404,8 @@ module Revox
           required :from_phone_number, String, nil?: true
 
           # @!attribute human_transfer_mode
-          #   Warm or cold transfer when transfer_phone_number is set; null when transfer is
-          #   not configured.
+          #   Warm or cold transfer when transfer_destinations is non-empty; null when
+          #   transfer is not configured.
           #
           #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::HumanTransferMode, nil]
           required :human_transfer_mode,
@@ -447,6 +461,13 @@ module Revox
           #   @return [Revox::Models::CallRetrieveResponse::Call::Assistant::Position, nil]
           required :position, -> { Revox::Models::CallRetrieveResponse::Call::Assistant::Position }, nil?: true
 
+          # @!attribute precall_lookup_url
+          #   URL fetched before an inbound call is answered to resolve the assistant's prompt
+          #   variables. Null when no lookup is configured.
+          #
+          #   @return [String, nil]
+          required :precall_lookup_url, String, nil?: true
+
           # @!attribute prompt
           #
           #   @return [String]
@@ -530,11 +551,14 @@ module Revox
           #   @return [Float]
           required :thinking_sound_volume, Float
 
-          # @!attribute transfer_phone_number
-          #   Phone number to transfer calls to when users request to speak to a human agent.
+          # @!attribute transfer_destinations
+          #   Where calls can be transferred to when users ask to speak to a human. Null or
+          #   empty when transfer is not configured.
           #
-          #   @return [String, nil]
-          required :transfer_phone_number, String, nil?: true
+          #   @return [Array<Revox::Models::CallRetrieveResponse::Call::Assistant::TransferDestination>, nil]
+          required :transfer_destinations,
+                   -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::Assistant::TransferDestination] },
+                   nil?: true
 
           # @!attribute type
           #
@@ -595,6 +619,11 @@ module Revox
           optional :faq_items,
                    -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::Assistant::FaqItem] }
 
+          # @!attribute is_inbound_receptionist
+          #
+          #   @return [Boolean, nil]
+          optional :is_inbound_receptionist, Revox::Internal::Type::Boolean
+
           # @!attribute is_realestate_assistant
           #
           #   @return [Boolean, nil]
@@ -605,7 +634,7 @@ module Revox
           #   @return [Float, nil]
           optional :pending_faq_count, Float
 
-          # @!method initialize(id:, after_call_sms_outcomes:, after_call_sms_prompt:, background_sound:, background_sound_volume:, calendly:, call_retry_config:, cartesia_dictionary_pronunciation_id:, created_at:, custom_tools:, email_notification_address:, email_notification_language:, email_notification_outcomes:, end_of_call_sentence:, first_sentence:, first_sentence_delay_ms:, first_sentence_mode:, from_phone_number:, human_transfer_mode:, ivr_navigation_enabled:, llm_model:, logo_url:, max_call_duration_secs:, max_duration_end_message:, name:, organization_id:, position:, prompt:, prompt_flow:, slack:, sms_enabled:, sms_template:, structured_output_config:, structured_output_prompt:, stt_context:, stt_model:, thinking_sound:, thinking_sound_probability:, thinking_sound_volume:, transfer_phone_number:, type:, updated_at:, voice:, voicemail_message:, voicemail_sms_prompt:, warm_transfer_summary_instructions:, webhook_url:, zoho:, created_by: nil, faq_items: nil, is_realestate_assistant: nil, pending_faq_count: nil)
+          # @!method initialize(id:, after_call_sms_outcomes:, after_call_sms_prompt:, background_sound:, background_sound_volume:, calendly:, call_retry_config:, cartesia_dictionary_pronunciation_id:, created_at:, custom_tools:, email_notification_address:, email_notification_outcomes:, end_of_call_sentence:, first_sentence:, first_sentence_delay_ms:, first_sentence_mode:, from_phone_number:, human_transfer_mode:, ivr_navigation_enabled:, llm_model:, logo_url:, max_call_duration_secs:, max_duration_end_message:, name:, organization_id:, position:, precall_lookup_url:, prompt:, prompt_flow:, slack:, sms_enabled:, sms_template:, structured_output_config:, structured_output_prompt:, stt_context:, stt_model:, thinking_sound:, thinking_sound_probability:, thinking_sound_volume:, transfer_destinations:, type:, updated_at:, voice:, voicemail_message:, voicemail_sms_prompt:, warm_transfer_summary_instructions:, webhook_url:, zoho:, created_by: nil, faq_items: nil, is_inbound_receptionist: nil, is_realestate_assistant: nil, pending_faq_count: nil)
           #   Some parameter documentations has been truncated, see
           #   {Revox::Models::CallRetrieveResponse::Call::Assistant} for more details.
           #
@@ -631,8 +660,6 @@ module Revox
           #
           #   @param email_notification_address [String, nil] Email address(es) to receive notifications when a call ends with a matching outc
           #
-          #   @param email_notification_language [Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::EmailNotificationLanguage] The language used for the notification email content. One of "en" or "fr".
-          #
           #   @param email_notification_outcomes [Array<Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::EmailNotificationOutcome>, nil] Which call outcomes trigger an email notification. E.g. ["interested", "complete
           #
           #   @param end_of_call_sentence [String, nil]
@@ -645,7 +672,7 @@ module Revox
           #
           #   @param from_phone_number [String, nil] Override the default outbound phone number for calls placed with this assistant.
           #
-          #   @param human_transfer_mode [Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::HumanTransferMode, nil] Warm or cold transfer when transfer_phone_number is set; null when transfer is n
+          #   @param human_transfer_mode [Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::HumanTransferMode, nil] Warm or cold transfer when transfer_destinations is non-empty; null when transfe
           #
           #   @param ivr_navigation_enabled [Boolean] Enable IVR navigation tools. When enabled, the assistant can send DTMF tones and
           #
@@ -663,6 +690,8 @@ module Revox
           #
           #   @param position [Revox::Models::CallRetrieveResponse::Call::Assistant::Position, nil]
           #
+          #   @param precall_lookup_url [String, nil] URL fetched before an inbound call is answered to resolve the assistant's prompt
+          #
           #   @param prompt [String]
           #
           #   @param prompt_flow [Revox::Models::CallRetrieveResponse::Call::Assistant::PromptFlow, nil]
@@ -687,7 +716,7 @@ module Revox
           #
           #   @param thinking_sound_volume [Float] Volume of the thinking sound (0 = silent, 1 = max).
           #
-          #   @param transfer_phone_number [String, nil] Phone number to transfer calls to when users request to speak to a human agent.
+          #   @param transfer_destinations [Array<Revox::Models::CallRetrieveResponse::Call::Assistant::TransferDestination>, nil] Where calls can be transferred to when users ask to speak to a human. Null or em
           #
           #   @param type [Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::Type]
           #
@@ -709,6 +738,8 @@ module Revox
           #
           #   @param faq_items [Array<Revox::Models::CallRetrieveResponse::Call::Assistant::FaqItem>]
           #
+          #   @param is_inbound_receptionist [Boolean]
+          #
           #   @param is_realestate_assistant [Boolean]
           #
           #   @param pending_faq_count [Float]
@@ -720,9 +751,6 @@ module Revox
             INTERESTED = :interested
             COMPLETED = :completed
             REQUESTED_CALLBACK_LATER = :requested_callback_later
-            REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-            DO_NOT_CONTACT = :do_not_contact
-            AI_AVERSE = :ai_averse
             NONE = :none
 
             # @!method self.values
@@ -856,7 +884,8 @@ module Revox
               required :calling_window_start_time, String
 
               # @!attribute retry_delay_seconds
-              #   Delay between retry attempts in seconds. Default: 7200 (2 hours).
+              #   Delay between retry attempts in seconds. 0 retries as soon as the calling window
+              #   allows. Default: 7200 (2 hours).
               #
               #   @return [Integer]
               required :retry_delay_seconds, Integer
@@ -870,7 +899,7 @@ module Revox
               #
               #   @param calling_window_start_time [String] Start time for the calling window in the recipient's timezone (or timezone_overr
               #
-              #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. Default: 7200 (2 hours).
+              #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. 0 retries as soon as the calling window
             end
           end
 
@@ -1053,19 +1082,6 @@ module Revox
             end
           end
 
-          # The language used for the notification email content. One of "en" or "fr".
-          #
-          # @see Revox::Models::CallRetrieveResponse::Call::Assistant#email_notification_language
-          module EmailNotificationLanguage
-            extend Revox::Internal::Type::Enum
-
-            EN = :en
-            FR = :fr
-
-            # @!method self.values
-            #   @return [Array<Symbol>]
-          end
-
           module EmailNotificationOutcome
             extend Revox::Internal::Type::Enum
 
@@ -1073,9 +1089,6 @@ module Revox
             INTERESTED = :interested
             COMPLETED = :completed
             REQUESTED_CALLBACK_LATER = :requested_callback_later
-            REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-            DO_NOT_CONTACT = :do_not_contact
-            AI_AVERSE = :ai_averse
             NONE = :none
 
             # @!method self.values
@@ -1094,8 +1107,8 @@ module Revox
             #   @return [Array<Symbol>]
           end
 
-          # Warm or cold transfer when transfer_phone_number is set; null when transfer is
-          # not configured.
+          # Warm or cold transfer when transfer_destinations is non-empty; null when
+          # transfer is not configured.
           #
           # @see Revox::Models::CallRetrieveResponse::Call::Assistant#human_transfer_mode
           module HumanTransferMode
@@ -1386,11 +1399,14 @@ module Revox
 
           # @see Revox::Models::CallRetrieveResponse::Call::Assistant#slack
           class Slack < Revox::Internal::Type::BaseModel
-            # @!attribute channel_id
-            #   The Slack channel ID where the notification will be posted.
+            # @!attribute channels
+            #   The Slack channels eligible to receive the notification. When more than one is
+            #   configured, the agent prompt may define routing rules to narrow it down per
+            #   call; with no such rules every channel here is notified.
             #
-            #   @return [String]
-            required :channel_id, String
+            #   @return [Array<Revox::Models::CallRetrieveResponse::Call::Assistant::Slack::Channel>]
+            required :channels,
+                     -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::Assistant::Slack::Channel] }
 
             # @!attribute connection_id
             #   The Nango connection ID linking the org's Slack workspace to Revox.
@@ -1406,37 +1422,53 @@ module Revox
             required :outcomes,
                      -> { Revox::Internal::Type::ArrayOf[enum: Revox::Models::CallRetrieveResponse::Call::Assistant::Slack::Outcome] }
 
-            # @!attribute channel_name
-            #   Human-readable Slack channel name, cached for display in the UI.
-            #
-            #   @return [String, nil]
-            optional :channel_name, String, nil?: true
-
             # @!attribute template
             #   Optional message template. Supports {{summary}}, {{outcome}}, {{phone}},
             #   {{call_url}}, {{assistant_name}}, {{campaign_name}}, {{first_name}},
-            #   {{last_name}}, {{email}}, {{company}}, {{contact_name}}, {{contact_line}}, plus
-            #   prompt_variables and structured_output keys. When null/empty a default template
-            #   is used.
+            #   {{last_name}}, {{email}}, {{company}}, {{job_title}}, {{contact_name}},
+            #   {{contact_line}}, plus prompt_variables and structured_output keys. When
+            #   null/empty a default template is used.
             #
             #   @return [String, nil]
             optional :template, String, nil?: true
 
-            # @!method initialize(channel_id:, connection_id:, outcomes:, channel_name: nil, template: nil)
+            # @!method initialize(channels:, connection_id:, outcomes:, template: nil)
             #   Some parameter documentations has been truncated, see
             #   {Revox::Models::CallRetrieveResponse::Call::Assistant::Slack} for more details.
             #
-            #   @param channel_id [String] The Slack channel ID where the notification will be posted.
+            #   @param channels [Array<Revox::Models::CallRetrieveResponse::Call::Assistant::Slack::Channel>] The Slack channels eligible to receive the notification. When more than one is c
             #
             #   @param connection_id [String] The Nango connection ID linking the org's Slack workspace to Revox.
             #
             #   @param outcomes [Array<Symbol, Revox::Models::CallRetrieveResponse::Call::Assistant::Slack::Outcome>] Which call outcomes trigger a Slack notification (e.g. ['interested', 'none']).
             #
-            #   @param channel_name [String, nil] Human-readable Slack channel name, cached for display in the UI.
-            #
             #   @param template [String, nil] Optional message template. Supports {{summary}}, {{outcome}}, {{phone}},
             #   {{call\_
 
+            class Channel < Revox::Internal::Type::BaseModel
+              # @!attribute id
+              #   The Slack channel ID (e.g. 'C01234567').
+              #
+              #   @return [String]
+              required :id, String
+
+              # @!attribute name
+              #   Human-readable Slack channel name, cached for display in the UI and given to the
+              #   LLM when the agent prompt routes by channel name.
+              #
+              #   @return [String, nil]
+              optional :name, String, nil?: true
+
+              # @!method initialize(id:, name: nil)
+              #   Some parameter documentations has been truncated, see
+              #   {Revox::Models::CallRetrieveResponse::Call::Assistant::Slack::Channel} for more
+              #   details.
+              #
+              #   @param id [String] The Slack channel ID (e.g. 'C01234567').
+              #
+              #   @param name [String, nil] Human-readable Slack channel name, cached for display in the UI and given to the
+            end
+
             module Outcome
               extend Revox::Internal::Type::Enum
 
@@ -1444,9 +1476,6 @@ module Revox
               INTERESTED = :interested
               COMPLETED = :completed
               REQUESTED_CALLBACK_LATER = :requested_callback_later
-              REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-              DO_NOT_CONTACT = :do_not_contact
-              AI_AVERSE = :ai_averse
               NONE = :none
 
               # @!method self.values
@@ -1574,6 +1603,22 @@ module Revox
             #   @return [Array<Symbol>]
           end
 
+          class TransferDestination < Revox::Internal::Type::BaseModel
+            # @!attribute label
+            #
+            #   @return [String]
+            required :label, String
+
+            # @!attribute phone_number
+            #
+            #   @return [String]
+            required :phone_number, String
+
+            # @!method initialize(label:, phone_number:)
+            #   @param label [String]
+            #   @param phone_number [String]
+          end
+
           # @see Revox::Models::CallRetrieveResponse::Call::Assistant#type
           module Type
             extend Revox::Internal::Type::Enum
@@ -1609,7 +1654,7 @@ module Revox
 
             # @!attribute speed
             #   The speed of the voice. Range depends on provider: Cartesia 0.6–1.5, ElevenLabs
-            #   0.7–1.2. Default is 1.0.
+            #   0.7–1.2, Gradium 0.6–1.5. Default is 1.0.
             #
             #   @return [Float, nil]
             optional :speed, Float
@@ -1643,6 +1688,7 @@ module Revox
 
               CARTESIA = :cartesia
               ELEVENLABS = :elevenlabs
+              GRADIUM = :gradium
 
               # @!method self.values
               #   @return [Array<Symbol>]
@@ -1757,9 +1803,6 @@ module Revox
               INTERESTED = :interested
               COMPLETED = :completed
               REQUESTED_CALLBACK_LATER = :requested_callback_later
-              REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-              DO_NOT_CONTACT = :do_not_contact
-              AI_AVERSE = :ai_averse
               NONE = :none
 
               # @!method self.values
@@ -1875,6 +1918,29 @@ module Revox
           #   @return [Object]
           required :ended_at, Revox::Internal::Type::Unknown
 
+          # @!attribute handled_by_ai
+          #   Whether the AI agent conducted the conversation on this attempt. False for a
+          #   silent speed-dial probe (whose agent only detects a human) and for attempts that
+          #   were never answered.
+          #
+          #   @return [Boolean]
+          required :handled_by_ai, Revox::Internal::Type::Boolean
+
+          # @!attribute handled_by_human
+          #   Whether a human operator conducted (part of) this attempt — a jump-in takeover
+          #   or a speed-dial operator connection (both stamp human_takeover_at).
+          #
+          #   @return [Boolean]
+          required :handled_by_human, Revox::Internal::Type::Boolean
+
+          # @!attribute handled_by_user
+          #   The team member responsible for following up on this call.
+          #
+          #   @return [Revox::Models::CallRetrieveResponse::Call::CallAttempt::HandledByUser, nil]
+          required :handled_by_user,
+                   -> { Revox::Models::CallRetrieveResponse::Call::CallAttempt::HandledByUser },
+                   nil?: true
+
           # @!attribute phone_number
           #   The phone number that was called. Formatted in E.164 format. Example:
           #   +1234567890
@@ -1911,6 +1977,15 @@ module Revox
           #   @return [Array<String>, nil]
           optional :assistants_used, Revox::Internal::Type::ArrayOf[String], nil?: true
 
+          # @!attribute email_log
+          #   Notification emails sent in connection with the call, ordered oldest first
+          #   (from/to addresses, subject, sent time).
+          #
+          #   @return [Array<Revox::Models::CallRetrieveResponse::Call::CallAttempt::EmailLog>, nil]
+          optional :email_log,
+                   -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::CallAttempt::EmailLog] },
+                   nil?: true
+
           # @!attribute end_reason
           #   Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
           #   'voicemail', 'transfer', 'ivr_no_navigate'.
@@ -1948,6 +2023,16 @@ module Revox
                    -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog] },
                    nil?: true
 
+          # @!attribute speech_events
+          #   Per-turn speech segments (VAD-derived) with timing and pipeline latencies,
+          #   ordered by started_speaking_at_ms. Empty for calls recorded before this was
+          #   tracked or for realtime sessions that don't emit them.
+          #
+          #   @return [Array<Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent>, nil]
+          optional :speech_events,
+                   -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent] },
+                   nil?: true
+
           # @!attribute structured_output
           #   The data extracted from the call, using the structured output config from the
           #   parent call object.
@@ -1965,7 +2050,7 @@ module Revox
                    -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::CallAttempt::Transcript] },
                    nil?: true
 
-          # @!method initialize(id:, answered_at:, dial_error:, ended_at:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, structured_output: nil, transcript: nil)
+          # @!method initialize(id:, answered_at:, dial_error:, ended_at:, handled_by_ai:, handled_by_human:, handled_by_user:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, email_log: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, speech_events: nil, structured_output: nil, transcript: nil)
           #   Some parameter documentations has been truncated, see
           #   {Revox::Models::CallRetrieveResponse::Call::CallAttempt} for more details.
           #
@@ -1980,6 +2065,12 @@ module Revox
           #
           #   @param ended_at [Object] The time the call ended.
           #
+          #   @param handled_by_ai [Boolean] Whether the AI agent conducted the conversation on this attempt. False for a sil
+          #
+          #   @param handled_by_human [Boolean] Whether a human operator conducted (part of) this attempt — a jump-in takeover o
+          #
+          #   @param handled_by_user [Revox::Models::CallRetrieveResponse::Call::CallAttempt::HandledByUser, nil] The team member responsible for following up on this call.
+          #
           #   @param phone_number [String] The phone number that was called. Formatted in E.164 format. Example: +123456789
           #
           #   @param recording_url [String, nil] The URL of the audio recording of the call.
@@ -1992,6 +2083,8 @@ module Revox
           #
           #   @param assistants_used [Array<String>, nil] Assistant node ids entered during this attempt, in traversal order.
           #
+          #   @param email_log [Array<Revox::Models::CallRetrieveResponse::Call::CallAttempt::EmailLog>, nil] Notification emails sent in connection with the call, ordered oldest first (from
+          #
           #   @param end_reason [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::EndReason, nil] Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call', 'voic
           #
           #   @param ended_by [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::EndedBy, nil] Who ended the call: 'agent' (AI agent), 'user' (caller/callee hung up), or 'syst
@@ -2000,6 +2093,8 @@ module Revox
           #
           #   @param sms_log [Array<Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog>, nil] Automatic SMS sent after the call (voicemail and after-call), ordered oldest fir
           #
+          #   @param speech_events [Array<Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent>, nil] Per-turn speech segments (VAD-derived) with timing and pipeline latencies, order
+          #
           #   @param structured_output [Hash{Symbol=>Object}, nil] The data extracted from the call, using the structured output config from the pa
           #
           #   @param transcript [Array<Revox::Models::CallRetrieveResponse::Call::CallAttempt::Transcript>, nil] The live transcript of the call, built in real time.
@@ -2023,6 +2118,41 @@ module Revox
             #   @return [Array<Symbol>]
           end
 
+          # @see Revox::Models::CallRetrieveResponse::Call::CallAttempt#handled_by_user
+          class HandledByUser < Revox::Internal::Type::BaseModel
+            # @!attribute id
+            #   The database user id of the assignee.
+            #
+            #   @return [String]
+            required :id, String
+
+            # @!attribute email
+            #
+            #   @return [String]
+            required :email, String
+
+            # @!attribute first_name
+            #
+            #   @return [String, nil]
+            required :first_name, String, nil?: true
+
+            # @!attribute last_name
+            #
+            #   @return [String, nil]
+            required :last_name, String, nil?: true
+
+            # @!method initialize(id:, email:, first_name:, last_name:)
+            #   The team member responsible for following up on this call.
+            #
+            #   @param id [String] The database user id of the assignee.
+            #
+            #   @param email [String]
+            #
+            #   @param first_name [String, nil]
+            #
+            #   @param last_name [String, nil]
+          end
+
           # @see Revox::Models::CallRetrieveResponse::Call::CallAttempt#result
           module Result
             extend Revox::Internal::Type::Enum
@@ -2053,6 +2183,52 @@ module Revox
             #   @return [Array<Symbol>]
           end
 
+          class EmailLog < Revox::Internal::Type::BaseModel
+            # @!attribute id
+            #
+            #   @return [String]
+            required :id, String
+
+            # @!attribute created_at
+            #   When the email was sent.
+            #
+            #   @return [Object]
+            required :created_at, Revox::Internal::Type::Unknown
+
+            # @!attribute from_address
+            #
+            #   @return [String]
+            required :from_address, String
+
+            # @!attribute resend_message_id
+            #
+            #   @return [String, nil]
+            required :resend_message_id, String, nil?: true
+
+            # @!attribute subject
+            #
+            #   @return [String]
+            required :subject, String
+
+            # @!attribute to_emails
+            #
+            #   @return [Array<String>]
+            required :to_emails, Revox::Internal::Type::ArrayOf[String]
+
+            # @!method initialize(id:, created_at:, from_address:, resend_message_id:, subject:, to_emails:)
+            #   @param id [String]
+            #
+            #   @param created_at [Object] When the email was sent.
+            #
+            #   @param from_address [String]
+            #
+            #   @param resend_message_id [String, nil]
+            #
+            #   @param subject [String]
+            #
+            #   @param to_emails [Array<String>]
+          end
+
           # Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
           # 'voicemail', 'transfer', 'ivr_no_navigate'.
           #
@@ -2183,34 +2359,52 @@ module Revox
             #   @return [String]
             required :message_body, String
 
-            # @!attribute to_phone_number
+            # @!attribute provider
             #
-            #   @return [String]
-            required :to_phone_number, String
+            #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog::Provider]
+            required :provider, enum: -> { Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog::Provider }
 
-            # @!attribute twilio_message_sid
+            # @!attribute provider_message_id
             #
             #   @return [String, nil]
-            required :twilio_message_sid, String, nil?: true
+            required :provider_message_id, String, nil?: true
+
+            # @!attribute to_phone_number
+            #
+            #   @return [String]
+            required :to_phone_number, String
 
             # @!attribute type
             #
             #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog::Type]
             required :type, enum: -> { Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog::Type }
 
-            # @!method initialize(id:, created_at:, message_body:, to_phone_number:, twilio_message_sid:, type:)
+            # @!method initialize(id:, created_at:, message_body:, provider:, provider_message_id:, to_phone_number:, type:)
             #   @param id [String]
             #
             #   @param created_at [Object] When the SMS was sent.
             #
             #   @param message_body [String]
             #
-            #   @param to_phone_number [String]
+            #   @param provider [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog::Provider]
             #
-            #   @param twilio_message_sid [String, nil]
+            #   @param provider_message_id [String, nil]
+            #
+            #   @param to_phone_number [String]
             #
             #   @param type [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog::Type]
 
+            # @see Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog#provider
+            module Provider
+              extend Revox::Internal::Type::Enum
+
+              TWILIO = :twilio
+              VONAGE = :vonage
+
+              # @!method self.values
+              #   @return [Array<Symbol>]
+            end
+
             # @see Revox::Models::CallRetrieveResponse::Call::CallAttempt::SMSLog#type
             module Type
               extend Revox::Internal::Type::Enum
@@ -2224,6 +2418,126 @@ module Revox
             end
           end
 
+          class SpeechEvent < Revox::Internal::Type::BaseModel
+            # @!attribute id
+            #
+            #   @return [String]
+            required :id, String
+
+            # @!attribute is_real_turn
+            #   False when the segment was flagged as noise/blip rather than a meaningful turn.
+            #
+            #   @return [Boolean]
+            required :is_real_turn, Revox::Internal::Type::Boolean
+
+            # @!attribute llm_system_prompt
+            #   Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+            #   system instructions plus conversation history — as JSON.
+            #
+            #   @return [String, nil]
+            required :llm_system_prompt, String, nil?: true
+
+            # @!attribute llm_ttft_ms
+            #   Agent-only: LLM time-to-first-token for the reply, in ms.
+            #
+            #   @return [Float, nil]
+            required :llm_ttft_ms, Float, nil?: true
+
+            # @!attribute llm_winner_model
+            #   Agent-only: the model that produced the reply — the winning leg when the LLM is
+            #   a race, which is also the model `llm_ttft_ms` describes.
+            #
+            #   @return [String, nil]
+            required :llm_winner_model, String, nil?: true
+
+            # @!attribute speaker
+            #   Who was speaking during this segment.
+            #
+            #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent::Speaker]
+            required :speaker,
+                     enum: -> { Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent::Speaker }
+
+            # @!attribute started_speaking_at_ms
+            #   Milliseconds since session start when speech began.
+            #
+            #   @return [Float]
+            required :started_speaking_at_ms, Float
+
+            # @!attribute stopped_speaking_at_ms
+            #   Milliseconds since session start when speech ended. Null when the session ended
+            #   before the turn closed.
+            #
+            #   @return [Float, nil]
+            required :stopped_speaking_at_ms, Float, nil?: true
+
+            # @!attribute stt_transcription_delay_ms
+            #   User-only: time from end-of-speech to final transcript, in ms.
+            #
+            #   @return [Float, nil]
+            required :stt_transcription_delay_ms, Float, nil?: true
+
+            # @!attribute transcript
+            #   Recognized text for this segment, when available.
+            #
+            #   @return [String, nil]
+            required :transcript, String, nil?: true
+
+            # @!attribute tts_ttfb_ms
+            #   Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+            #
+            #   @return [Float, nil]
+            required :tts_ttfb_ms, Float, nil?: true
+
+            # @!attribute was_cut
+            #   Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+            #   Null on user segments.
+            #
+            #   @return [Boolean, nil]
+            required :was_cut, Revox::Internal::Type::Boolean, nil?: true
+
+            # @!method initialize(id:, is_real_turn:, llm_system_prompt:, llm_ttft_ms:, llm_winner_model:, speaker:, started_speaking_at_ms:, stopped_speaking_at_ms:, stt_transcription_delay_ms:, transcript:, tts_ttfb_ms:, was_cut:)
+            #   Some parameter documentations has been truncated, see
+            #   {Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent} for more
+            #   details.
+            #
+            #   @param id [String]
+            #
+            #   @param is_real_turn [Boolean] False when the segment was flagged as noise/blip rather than a meaningful turn.
+            #
+            #   @param llm_system_prompt [String, nil] Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+            #
+            #   @param llm_ttft_ms [Float, nil] Agent-only: LLM time-to-first-token for the reply, in ms.
+            #
+            #   @param llm_winner_model [String, nil] Agent-only: the model that produced the reply — the winning leg when the LLM is
+            #
+            #   @param speaker [Symbol, Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent::Speaker] Who was speaking during this segment.
+            #
+            #   @param started_speaking_at_ms [Float] Milliseconds since session start when speech began.
+            #
+            #   @param stopped_speaking_at_ms [Float, nil] Milliseconds since session start when speech ended. Null when the session ended
+            #
+            #   @param stt_transcription_delay_ms [Float, nil] User-only: time from end-of-speech to final transcript, in ms.
+            #
+            #   @param transcript [String, nil] Recognized text for this segment, when available.
+            #
+            #   @param tts_ttfb_ms [Float, nil] Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+            #
+            #   @param was_cut [Boolean, nil] Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+
+            # Who was speaking during this segment.
+            #
+            # @see Revox::Models::CallRetrieveResponse::Call::CallAttempt::SpeechEvent#speaker
+            module Speaker
+              extend Revox::Internal::Type::Enum
+
+              USER = :user
+              AGENT = :agent
+
+              # @!method self.values
+              #   @return [Array<Symbol>]
+            end
+          end
+
           class Transcript < Revox::Internal::Type::BaseModel
             # @!attribute content
             #
@@ -2383,7 +2697,8 @@ module Revox
             required :calling_window_start_time, String
 
             # @!attribute retry_delay_seconds
-            #   Delay between retry attempts in seconds. Default: 7200 (2 hours).
+            #   Delay between retry attempts in seconds. 0 retries as soon as the calling window
+            #   allows. Default: 7200 (2 hours).
             #
             #   @return [Integer]
             required :retry_delay_seconds, Integer
@@ -2397,7 +2712,7 @@ module Revox
             #
             #   @param calling_window_start_time [String] Start time for the calling window in the recipient's timezone (or timezone_overr
             #
-            #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. Default: 7200 (2 hours).
+            #   @param retry_delay_seconds [Integer] Delay between retry attempts in seconds. 0 retries as soon as the calling window
           end
         end
 
@@ -2435,18 +2750,24 @@ module Revox
           #   @return [String, nil]
           required :first_name, String, nil?: true
 
+          # @!attribute job_title
+          #
+          #   @return [String, nil]
+          required :job_title, String, nil?: true
+
           # @!attribute last_name
           #
           #   @return [String, nil]
           required :last_name, String, nil?: true
 
-          # @!method initialize(company:, email:, first_name:, last_name:)
+          # @!method initialize(company:, email:, first_name:, job_title:, last_name:)
           #   Magic contact variables (prospect identity) extracted from the call's input data
           #   and transcript.
           #
           #   @param company [String, nil]
           #   @param email [String, nil]
           #   @param first_name [String, nil]
+          #   @param job_title [String, nil]
           #   @param last_name [String, nil]
         end
 
@@ -2491,6 +2812,29 @@ module Revox
           #   @return [Object]
           required :ended_at, Revox::Internal::Type::Unknown
 
+          # @!attribute handled_by_ai
+          #   Whether the AI agent conducted the conversation on this attempt. False for a
+          #   silent speed-dial probe (whose agent only detects a human) and for attempts that
+          #   were never answered.
+          #
+          #   @return [Boolean]
+          required :handled_by_ai, Revox::Internal::Type::Boolean
+
+          # @!attribute handled_by_human
+          #   Whether a human operator conducted (part of) this attempt — a jump-in takeover
+          #   or a speed-dial operator connection (both stamp human_takeover_at).
+          #
+          #   @return [Boolean]
+          required :handled_by_human, Revox::Internal::Type::Boolean
+
+          # @!attribute handled_by_user
+          #   The team member responsible for following up on this call.
+          #
+          #   @return [Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::HandledByUser, nil]
+          required :handled_by_user,
+                   -> { Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::HandledByUser },
+                   nil?: true
+
           # @!attribute phone_number
           #   The phone number that was called. Formatted in E.164 format. Example:
           #   +1234567890
@@ -2529,6 +2873,15 @@ module Revox
           #   @return [Array<String>, nil]
           optional :assistants_used, Revox::Internal::Type::ArrayOf[String], nil?: true
 
+          # @!attribute email_log
+          #   Notification emails sent in connection with the call, ordered oldest first
+          #   (from/to addresses, subject, sent time).
+          #
+          #   @return [Array<Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::EmailLog>, nil]
+          optional :email_log,
+                   -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::EmailLog] },
+                   nil?: true
+
           # @!attribute end_reason
           #   Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
           #   'voicemail', 'transfer', 'ivr_no_navigate'.
@@ -2566,6 +2919,16 @@ module Revox
                    -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog] },
                    nil?: true
 
+          # @!attribute speech_events
+          #   Per-turn speech segments (VAD-derived) with timing and pipeline latencies,
+          #   ordered by started_speaking_at_ms. Empty for calls recorded before this was
+          #   tracked or for realtime sessions that don't emit them.
+          #
+          #   @return [Array<Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent>, nil]
+          optional :speech_events,
+                   -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent] },
+                   nil?: true
+
           # @!attribute structured_output
           #   The data extracted from the call, using the structured output config from the
           #   parent call object.
@@ -2583,7 +2946,7 @@ module Revox
                    -> { Revox::Internal::Type::ArrayOf[Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::Transcript] },
                    nil?: true
 
-          # @!method initialize(id:, answered_at:, dial_error:, ended_at:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, structured_output: nil, transcript: nil)
+          # @!method initialize(id:, answered_at:, dial_error:, ended_at:, handled_by_ai:, handled_by_human:, handled_by_user:, phone_number:, recording_url:, result:, started_at:, status:, assistants_used: nil, email_log: nil, end_reason: nil, ended_by: nil, post_call_transcript: nil, sms_log: nil, speech_events: nil, structured_output: nil, transcript: nil)
           #   Some parameter documentations has been truncated, see
           #   {Revox::Models::CallRetrieveResponse::Call::LastCallAttempt} for more details.
           #
@@ -2598,6 +2961,12 @@ module Revox
           #
           #   @param ended_at [Object] The time the call ended.
           #
+          #   @param handled_by_ai [Boolean] Whether the AI agent conducted the conversation on this attempt. False for a sil
+          #
+          #   @param handled_by_human [Boolean] Whether a human operator conducted (part of) this attempt — a jump-in takeover o
+          #
+          #   @param handled_by_user [Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::HandledByUser, nil] The team member responsible for following up on this call.
+          #
           #   @param phone_number [String] The phone number that was called. Formatted in E.164 format. Example: +123456789
           #
           #   @param recording_url [String, nil] The URL of the audio recording of the call.
@@ -2610,6 +2979,8 @@ module Revox
           #
           #   @param assistants_used [Array<String>, nil] Assistant node ids entered during this attempt, in traversal order.
           #
+          #   @param email_log [Array<Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::EmailLog>, nil] Notification emails sent in connection with the call, ordered oldest first (from
+          #
           #   @param end_reason [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::EndReason, nil] Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call', 'voic
           #
           #   @param ended_by [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::EndedBy, nil] Who ended the call: 'agent' (AI agent), 'user' (caller/callee hung up), or 'syst
@@ -2618,6 +2989,8 @@ module Revox
           #
           #   @param sms_log [Array<Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog>, nil] Automatic SMS sent after the call (voicemail and after-call), ordered oldest fir
           #
+          #   @param speech_events [Array<Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent>, nil] Per-turn speech segments (VAD-derived) with timing and pipeline latencies, order
+          #
           #   @param structured_output [Hash{Symbol=>Object}, nil] The data extracted from the call, using the structured output config from the pa
           #
           #   @param transcript [Array<Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::Transcript>, nil] The live transcript of the call, built in real time.
@@ -2641,6 +3014,41 @@ module Revox
             #   @return [Array<Symbol>]
           end
 
+          # @see Revox::Models::CallRetrieveResponse::Call::LastCallAttempt#handled_by_user
+          class HandledByUser < Revox::Internal::Type::BaseModel
+            # @!attribute id
+            #   The database user id of the assignee.
+            #
+            #   @return [String]
+            required :id, String
+
+            # @!attribute email
+            #
+            #   @return [String]
+            required :email, String
+
+            # @!attribute first_name
+            #
+            #   @return [String, nil]
+            required :first_name, String, nil?: true
+
+            # @!attribute last_name
+            #
+            #   @return [String, nil]
+            required :last_name, String, nil?: true
+
+            # @!method initialize(id:, email:, first_name:, last_name:)
+            #   The team member responsible for following up on this call.
+            #
+            #   @param id [String] The database user id of the assignee.
+            #
+            #   @param email [String]
+            #
+            #   @param first_name [String, nil]
+            #
+            #   @param last_name [String, nil]
+          end
+
           # @see Revox::Models::CallRetrieveResponse::Call::LastCallAttempt#result
           module Result
             extend Revox::Internal::Type::Enum
@@ -2671,6 +3079,52 @@ module Revox
             #   @return [Array<Symbol>]
           end
 
+          class EmailLog < Revox::Internal::Type::BaseModel
+            # @!attribute id
+            #
+            #   @return [String]
+            required :id, String
+
+            # @!attribute created_at
+            #   When the email was sent.
+            #
+            #   @return [Object]
+            required :created_at, Revox::Internal::Type::Unknown
+
+            # @!attribute from_address
+            #
+            #   @return [String]
+            required :from_address, String
+
+            # @!attribute resend_message_id
+            #
+            #   @return [String, nil]
+            required :resend_message_id, String, nil?: true
+
+            # @!attribute subject
+            #
+            #   @return [String]
+            required :subject, String
+
+            # @!attribute to_emails
+            #
+            #   @return [Array<String>]
+            required :to_emails, Revox::Internal::Type::ArrayOf[String]
+
+            # @!method initialize(id:, created_at:, from_address:, resend_message_id:, subject:, to_emails:)
+            #   @param id [String]
+            #
+            #   @param created_at [Object] When the email was sent.
+            #
+            #   @param from_address [String]
+            #
+            #   @param resend_message_id [String, nil]
+            #
+            #   @param subject [String]
+            #
+            #   @param to_emails [Array<String>]
+          end
+
           # Reason for ending the call when ended_by is 'agent'. E.g. 'tool_end_call',
           # 'voicemail', 'transfer', 'ivr_no_navigate'.
           #
@@ -2801,34 +3255,53 @@ module Revox
             #   @return [String]
             required :message_body, String
 
-            # @!attribute to_phone_number
+            # @!attribute provider
             #
-            #   @return [String]
-            required :to_phone_number, String
+            #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog::Provider]
+            required :provider,
+                     enum: -> { Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog::Provider }
 
-            # @!attribute twilio_message_sid
+            # @!attribute provider_message_id
             #
             #   @return [String, nil]
-            required :twilio_message_sid, String, nil?: true
+            required :provider_message_id, String, nil?: true
+
+            # @!attribute to_phone_number
+            #
+            #   @return [String]
+            required :to_phone_number, String
 
             # @!attribute type
             #
             #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog::Type]
             required :type, enum: -> { Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog::Type }
 
-            # @!method initialize(id:, created_at:, message_body:, to_phone_number:, twilio_message_sid:, type:)
+            # @!method initialize(id:, created_at:, message_body:, provider:, provider_message_id:, to_phone_number:, type:)
             #   @param id [String]
             #
             #   @param created_at [Object] When the SMS was sent.
             #
             #   @param message_body [String]
             #
-            #   @param to_phone_number [String]
+            #   @param provider [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog::Provider]
+            #
+            #   @param provider_message_id [String, nil]
             #
-            #   @param twilio_message_sid [String, nil]
+            #   @param to_phone_number [String]
             #
             #   @param type [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog::Type]
 
+            # @see Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog#provider
+            module Provider
+              extend Revox::Internal::Type::Enum
+
+              TWILIO = :twilio
+              VONAGE = :vonage
+
+              # @!method self.values
+              #   @return [Array<Symbol>]
+            end
+
             # @see Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SMSLog#type
             module Type
               extend Revox::Internal::Type::Enum
@@ -2842,6 +3315,126 @@ module Revox
             end
           end
 
+          class SpeechEvent < Revox::Internal::Type::BaseModel
+            # @!attribute id
+            #
+            #   @return [String]
+            required :id, String
+
+            # @!attribute is_real_turn
+            #   False when the segment was flagged as noise/blip rather than a meaningful turn.
+            #
+            #   @return [Boolean]
+            required :is_real_turn, Revox::Internal::Type::Boolean
+
+            # @!attribute llm_system_prompt
+            #   Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+            #   system instructions plus conversation history — as JSON.
+            #
+            #   @return [String, nil]
+            required :llm_system_prompt, String, nil?: true
+
+            # @!attribute llm_ttft_ms
+            #   Agent-only: LLM time-to-first-token for the reply, in ms.
+            #
+            #   @return [Float, nil]
+            required :llm_ttft_ms, Float, nil?: true
+
+            # @!attribute llm_winner_model
+            #   Agent-only: the model that produced the reply — the winning leg when the LLM is
+            #   a race, which is also the model `llm_ttft_ms` describes.
+            #
+            #   @return [String, nil]
+            required :llm_winner_model, String, nil?: true
+
+            # @!attribute speaker
+            #   Who was speaking during this segment.
+            #
+            #   @return [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent::Speaker]
+            required :speaker,
+                     enum: -> { Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent::Speaker }
+
+            # @!attribute started_speaking_at_ms
+            #   Milliseconds since session start when speech began.
+            #
+            #   @return [Float]
+            required :started_speaking_at_ms, Float
+
+            # @!attribute stopped_speaking_at_ms
+            #   Milliseconds since session start when speech ended. Null when the session ended
+            #   before the turn closed.
+            #
+            #   @return [Float, nil]
+            required :stopped_speaking_at_ms, Float, nil?: true
+
+            # @!attribute stt_transcription_delay_ms
+            #   User-only: time from end-of-speech to final transcript, in ms.
+            #
+            #   @return [Float, nil]
+            required :stt_transcription_delay_ms, Float, nil?: true
+
+            # @!attribute transcript
+            #   Recognized text for this segment, when available.
+            #
+            #   @return [String, nil]
+            required :transcript, String, nil?: true
+
+            # @!attribute tts_ttfb_ms
+            #   Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+            #
+            #   @return [Float, nil]
+            required :tts_ttfb_ms, Float, nil?: true
+
+            # @!attribute was_cut
+            #   Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+            #   Null on user segments.
+            #
+            #   @return [Boolean, nil]
+            required :was_cut, Revox::Internal::Type::Boolean, nil?: true
+
+            # @!method initialize(id:, is_real_turn:, llm_system_prompt:, llm_ttft_ms:, llm_winner_model:, speaker:, started_speaking_at_ms:, stopped_speaking_at_ms:, stt_transcription_delay_ms:, transcript:, tts_ttfb_ms:, was_cut:)
+            #   Some parameter documentations has been truncated, see
+            #   {Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent} for
+            #   more details.
+            #
+            #   @param id [String]
+            #
+            #   @param is_real_turn [Boolean] False when the segment was flagged as noise/blip rather than a meaningful turn.
+            #
+            #   @param llm_system_prompt [String, nil] Agent-only: despite the name, the whole prompt the LLM was given for this turn —
+            #
+            #   @param llm_ttft_ms [Float, nil] Agent-only: LLM time-to-first-token for the reply, in ms.
+            #
+            #   @param llm_winner_model [String, nil] Agent-only: the model that produced the reply — the winning leg when the LLM is
+            #
+            #   @param speaker [Symbol, Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent::Speaker] Who was speaking during this segment.
+            #
+            #   @param started_speaking_at_ms [Float] Milliseconds since session start when speech began.
+            #
+            #   @param stopped_speaking_at_ms [Float, nil] Milliseconds since session start when speech ended. Null when the session ended
+            #
+            #   @param stt_transcription_delay_ms [Float, nil] User-only: time from end-of-speech to final transcript, in ms.
+            #
+            #   @param transcript [String, nil] Recognized text for this segment, when available.
+            #
+            #   @param tts_ttfb_ms [Float, nil] Agent-only: TTS time-to-first-audio-byte for the reply, in ms.
+            #
+            #   @param was_cut [Boolean, nil] Agent-only: true when the agent's audio was interrupted (real or auto-resumed).
+
+            # Who was speaking during this segment.
+            #
+            # @see Revox::Models::CallRetrieveResponse::Call::LastCallAttempt::SpeechEvent#speaker
+            module Speaker
+              extend Revox::Internal::Type::Enum
+
+              USER = :user
+              AGENT = :agent
+
+              # @!method self.values
+              #   @return [Array<Symbol>]
+            end
+          end
+
           class Transcript < Revox::Internal::Type::BaseModel
             # @!attribute content
             #
@@ -3076,6 +3669,7 @@ module Revox
           QUEUED_FOR_CALLING = :queued_for_calling
           CALLING = :calling
           POST_PROCESSING = :post_processing
+          NOT_LAUNCHED = :not_launched
           SCHEDULED = :scheduled
           PAUSED = :paused
           COMPLETED = :completed
@@ -3096,9 +3690,6 @@ module Revox
           INTERESTED = :interested
           COMPLETED = :completed
           REQUESTED_CALLBACK_LATER = :requested_callback_later
-          REQUESTED_CALLBACK_NEW_NUMBER = :requested_callback_new_number
-          DO_NOT_CONTACT = :do_not_contact
-          AI_AVERSE = :ai_averse
 
           # @!method self.values
           #   @return [Array<Symbol>]