redmine_kayako_integration 0.0.1

data/.rspec

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+--color
+--format progress

data/Gemfile

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+source "https://rubygems.org"
+gem 'KayakoClient', '~>1.1.0'
+gem 'activeresource', '~>3.2.12'
+gem 'logger'
+
+# Testing
+gem 'rspec', :require => 'spec'

data/Gemfile.lock

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+GEM
+  remote: https://rubygems.org/
+  specs:
+    KayakoClient (1.1.0)
+    activemodel (3.2.12)
+      activesupport (= 3.2.12)
+      builder (~> 3.0.0)
+    activeresource (3.2.12)
+      activemodel (= 3.2.12)
+      activesupport (= 3.2.12)
+    activesupport (3.2.12)
+      i18n (~> 0.6)
+      multi_json (~> 1.0)
+    builder (3.0.4)
+    diff-lcs (1.2.1)
+    i18n (0.6.4)
+    logger (1.2.8)
+    multi_json (1.6.1)
+    rspec (2.13.0)
+      rspec-core (~> 2.13.0)
+      rspec-expectations (~> 2.13.0)
+      rspec-mocks (~> 2.13.0)
+    rspec-core (2.13.0)
+    rspec-expectations (2.13.0)
+      diff-lcs (>= 1.1.3, < 2.0)
+    rspec-mocks (2.13.0)
+
+PLATFORMS
+  ruby
+
+DEPENDENCIES
+  KayakoClient (~> 1.1.0)
+  activeresource (~> 3.2.12)
+  logger
+  rspec

data/README.md

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+This program will provide redmine issue status updates to the Kayako helpdesk.  Kayako tickets are related to redmine issues when a Kayako user adds redmine issue numbers to the custom field in a ticket designated for redmine issue numbers.
+
+The scipt is designed to run every 3,5,15 minutes? a which time it will get redmine issue numbers from Kayako, check redmine for status updates, and finally re-write the Kayako custom fields with new redmine statuses.  The custom field in Kayako contains both the redmine issue and status in the following format:  #3452|open|#4329|closed|
+
+
+
+
+
+
+if fields && !fields.empty?
+
+##update recent update time in kayako only ofter red update, not after every cron
+	#$_SWIFT_TicketObject->UpdatePool('lastactivity', DATENOW);
+	
+##Kayako tickets reference MANY redmine issues from 'Public' project and 'Private'
+

data/lib/redmine_kayako_status_updater.rb

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+require "rubygems"
+require "bundler/setup"
+
+require "kayako_client"
+require "active_resource"
+require "logger"
+
+class RedmineIssue < ActiveResource::Base # Redmine API configuration and Issue model
+end
+
+class RedmineKayako #Redmine Kayako status updater class
+  attr_accessor :kayako_department
+  attr_accessor :kayako_issue_field_identifier
+
+  def setup
+    # Kayako setup
+    self.kayako_department = 3
+    self.kayako_issue_field_identifier = '2azuubvzms0b'
+    KayakoClient::Base.configure do |config| # Kayako API Configuration uses kayako_client gem
+      config.api_url    = "" kayako_url
+      config.api_key    = ""# kayako_key
+      config.secret_key = ""# kayako_secret
+    end
+
+    # Redmine setup
+    #class RedmineIssue < ActiveResource::Base # Redmine API configuration and Issue model
+      # redmine info here
+      RedmineIssue.site     = ""# redmine_url
+      RedmineIssue.user     = ""# redmine_user
+      RedmineIssue.password = ""# redmine_password
+      RedmineIssue.format   = :xml
+    #end
+
+    # Logger
+    KayakoClient::Base.configure do |config| #logger config
+      config.logger = Logger.new(STDOUT)
+    end
+  end
+
+  def update_kayako
+    KayakoClient::Ticket.all(self.kayako_department).each do |ticket|
+    	# Get kayako custom field contents
+      kayako_custom_fields = KayakoClient::TicketCustomField.get(ticket.id)
+      # extract redmine ids
+      redmine_issue_ids = kayako_custom_fields[self.kayako_issue_field_identifier].scan(/\#(\d+)/).flatten.map(&:to_i)
+      # assemble a string of redmine ids and statuses, e.g. "#123|open|  #957|closed|"
+      kayako_custom_fields[self.kayako_issue_field_identifier] = redmine_issue_ids.map{|id| RedmineIssue.exists?(id)? "##{id}|#{RedmineIssue.find(id).status.name}|" : "##{id}|NA|" }.join("  ")
+      # post updated kayako custom field string
+      kayako_custom_fields.post
+    end
+  end
+end

data/redmine_kayako_integration.gemspec

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+# -*- encoding: utf-8 -*-
+Gem::Specification.new do |s|
+  s.name        = 'redmine_kayako_integration'
+  s.version     = '0.0.1'
+  s.authors     = ['Randy Janzen']
+  s.email       = ['randy.janzen@gmail.com']
+  s.homepage    = 'https://github.com/rjanzen821/redmine_kayako_integration'
+  s.summary     = 'Redmine Kayako Issue Status Sync'
+  s.description = 'This gem will parse custom fields in Kayako, extract redmine issue numbers
+                    and send status and target version back to Kayako'
+
+  s.files         = `git ls-files`.split("\n")
+  s.test_files    = `git ls-files -- {spec}/*`.split("\n")
+  s.require_paths = ['lib']
+end

data/spec/redmine_kayako_status_updater_spec.rb

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+require File.expand_path(File.dirname(__FILE__) + '/spec_helper')
+
+describe RedmineKayako do 
+	let(:worker){ RedmineKayako.new}
+	it "has a default department" do
+		worker.setup
+		worker.kayako_department.should == 3
+	end
+	it "has a default redmine issue identifier" do
+		worker.setup
+	    worker.kayako_issue_field_identifier.should == '2azuubvzms0b'
+	end
+	it "can access kayako api" do
+		KayakoClient::Base.configure do |config| # Kayako API Configuration uses kayako_client gem
+      	config.api_url    = ""# kayako_url
+      	config.api_key    = ""# kayako_key
+      	config.secret_key = ""# kayako_secret
+      end
+    end
+    it "can access redmine api" do
+    	RedmineIssue.site     = ""# redmine_url
+      	RedmineIssue.user     = ""# redmine_user
+      	RedmineIssue.password = ""# redmine_password
+      	RedmineIssue.format   = :xml
+  	end
+
+	it "can get all custom fields from each kayako ticket" do
+		worker.update_kayako
+		worker.kayako_custom_fields.should = KayakoClient::TicketCustomField.get(ticket.id)
+	end
+	it "can extract redmine ids from kayako custom field" do
+		worker.update_kayako
+		worker.redmine_issue_ids.should = kayako_custom_fields[self.kayako_issue_field_identifier].scan(/\#(\d+)/).flatten.map(&:to_i)
+	end
+	it "can assemble a string of redmine ids and statuses" do
+      kayako_custom_fields[self.kayako_issue_field_identifier] = redmine_issue_ids.map{|id| RedmineIssue.exists?(id)? "##{id}|#{RedmineIssue.find(id).status.name}|" : "##{id}|NA|" }.join("  ")
+	end
+	it "can post updated kayako custom field string to kayako" do
+		kayako_custom_fields.post
+	end
+end

data/spec/spec_helper.rb

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+# This file was generated by the `rspec --init` command. Conventionally, all
+# specs live under a `spec` directory, which RSpec adds to the `$LOAD_PATH`.
+# Require this file using `require "spec_helper"` to ensure that it is only
+# loaded once.
+#
+# See http://rubydoc.info/gems/rspec-core/RSpec/Core/Configuration
+require File.expand_path(File.dirname(__FILE__) + '/../redmine_kayako_status_updater')
+
+RSpec.configure do |config|
+  config.treat_symbols_as_metadata_keys_with_true_values = true
+  config.run_all_when_everything_filtered = true
+  config.filter_run :focus
+
+  # Run specs in random order to surface order dependencies. If you find an
+  # order dependency and want to debug it, you can fix the order by providing
+  # the seed, which is printed after each run.
+  #     --seed 1234
+  config.order = 'random'
+end

metadata

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+--- !ruby/object:Gem::Specification
+name: redmine_kayako_integration
+version: !ruby/object:Gem::Version
+  version: 0.0.1
+  prerelease: 
+platform: ruby
+authors:
+- Randy Janzen
+autorequire: 
+bindir: bin
+cert_chain: []
+date: 2013-05-01 00:00:00.000000000 Z
+dependencies: []
+description: ! "This gem will parse custom fields in Kayako, extract redmine issue
+  numbers\n                    and send status and target version back to Kayako"
+email:
+- randy.janzen@gmail.com
+executables: []
+extensions: []
+extra_rdoc_files: []
+files:
+- .rspec
+- Gemfile
+- Gemfile.lock
+- LICENSE
+- README.md
+- lib/redmine_kayako_status_updater.rb
+- redmine_kayako_integration.gemspec
+- spec/redmine_kayako_status_updater_spec.rb
+- spec/spec_helper.rb
+homepage: https://github.com/rjanzen821/redmine_kayako_integration
+licenses: []
+post_install_message: 
+rdoc_options: []
+require_paths:
+- lib
+required_ruby_version: !ruby/object:Gem::Requirement
+  none: false
+  requirements:
+  - - ! '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+required_rubygems_version: !ruby/object:Gem::Requirement
+  none: false
+  requirements:
+  - - ! '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+requirements: []
+rubyforge_project: 
+rubygems_version: 1.8.24
+signing_key: 
+specification_version: 3
+summary: Redmine Kayako Issue Status Sync
+test_files: []