queri 0.0.7 → 0.0.8

checksums.yaml

@@ -1,7 +1,7 @@
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+  data.tar.gz: e0edd54dc8da3c69e05d61bf95850d98399aca8d
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data/README.md

@@ -72,6 +72,15 @@ Currently returns analyses from two methods: QM.stats and QM.realtime.
       * ScheduleAdherencePerDay
       * TrafficAnalysisByPeriodPerDay
       * UnansweredCallWaitTimePerDay
+    * CallDistributionByHour
+      * AnsweredCallDistributionPerHour
+      * AnsweredCallWaitTimePerHour
+      * InclusiveServiceLevelAgreementPerHour
+      * QueueLengthPerHour
+      * SalesPerHour
+      * ScheduleAdherencePerHour
+      * TrafficAnalysisByPeriodPerHour
+      * UnansweredCallWaitTimePerHour
     * DetailsOfAgentSessionsAndPauses
       * DetailOfAgentSessions
       * DetailOfAgentPauses
@@ -174,6 +183,15 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
         * ScheduleAdherencePerDay
         * TrafficAnalysisByPeriodPerDay
         * UnansweredCallWaitTimePerDay
+      * CallDistributionByHour
+        * AnsweredCallDistributionPerHour
+        * AnsweredCallWaitTimePerHour
+        * InclusiveServiceLevelAgreementPerHour
+        * QueueLengthPerHour
+        * SalesPerHour
+        * ScheduleAdherencePerHour
+        * TrafficAnalysisByPeriodPerHour
+        * UnansweredCallWaitTimePerHour
       * Distributions
         * AcdAttemptsByQueue
         * AcdAttemptsByTerminal

data/lib/queri/stats/call_distribution_by_hour.rb

@@ -0,0 +1,11 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      @@xml_code = "CallDistrDO"
+
+      def self.xml_code
+        @@xml_code
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/answered_call_distribution_per_hour.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class AnsweredCallDistributionPerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".AnsDistrPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :number_of_calls, "Num",
+              :percentage_of_answered_calls_within_period, "&nbsp;",
+              :placeholder_for_num_calls_bar_graph, "Answered calls",
+              :average_call_duration, "Avg",
+              :minimum_call_duration, "Min",
+              :maximum_call_duration, "Max",
+              :placeholder_for_call_duration_bar_graph, "Avg duration"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/answered_call_wait_time_per_hour.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class AnsweredCallWaitTimePerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".AnsWaitPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :number_of_calls, "Num",
+              :percentage_of_answered_calls_within_period, "&nbsp;",
+              :placeholder_for_num_calls_bar_graph, "Answered calls",
+              :average_call_wait_time, "Avg",
+              :minimum_call_wait_time, "Min",
+              :maximum_call_wait_time, "Max",
+              :placeholder_for_avg_wait_bar_graph, "Avg wait"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour.rb

@@ -0,0 +1,36 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class InclusiveServiceLevelAgreementPerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".InclSlaPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :number_of_answered_calls, "Ans.",
+              :number_of_unanswered_calls, "Unans.",
+              :number_of_processed_calls, "Num",
+              :percentage_of_calls_answered_under_10_sec, "&lt; 10",
+              :percentage_of_calls_answered_under_20_sec, "&lt; 20",
+              :percentage_of_calls_answered_under_30_sec, "&lt; 30",
+              :percentage_of_calls_answered_under_40_sec, "&lt; 40",
+              :percentage_of_calls_answered_under_50_sec, "&lt; 50",
+              :percentage_of_calls_answered_under_60_sec, "&lt; 60",
+              :percentage_of_calls_answered_under_70_sec, "&lt; 70",
+              :percentage_of_calls_answered_under_80_sec, "&lt; 80",
+              :percentage_of_calls_answered_under_90_sec, "&lt; 90",
+              :percentage_of_calls_answered_under_100_sec, "&lt; 100",
+              :percentage_of_calls_answered_under_110_sec, "&lt; 110",
+              :percentage_of_calls_answered_under_120_sec, "&lt; 120"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/queue_length_per_hour.rb

@@ -0,0 +1,29 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class QueueLengthPerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".QPosPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :average_queue_length_during_period, "Avg",
+              :placeholder_for_length_avg_bar_graph, "&nbsp;",
+              :minimum_queue_length, "Min",
+              :maximum_queue_length, "Max",
+              :another_bar_graph, "&nbsp;",
+              :coverage_percentage, "Cover.",
+              :rate_of_throughput_per_hour, "Steps",
+              :empty, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/sales_per_hour.rb

@@ -0,0 +1,30 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class SalesPerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".SalesPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :conv, "Conv.",
+              :qconv, "QConv.",
+              :sales, "Sales",
+              :sales_percentage, "&nbsp;",
+              :placeholder_for_sales_bar_graph, "&nbsp;",
+              :qcont, "QCont.",
+              :contacts, "Contacts",
+              :contacts_percentage, "&nbsp;",
+              :placeholder_for_contacts_bar_graph, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/schedule_adherence_per_hour.rb

@@ -0,0 +1,24 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class ScheduleAdherencePerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".StaffPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :number_of_agents, "Agents",
+              :percentage_of_all_agents_detected_within_period, "&nbsp;",
+              :placeholder_for_bar_graph, "&nbsp;"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour.rb

@@ -0,0 +1,39 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class TrafficAnalysisByPeriodPerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".TrafficAnPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :average_agents_logged_in_per_period_vs_total_period, "Avg ag",
+              :number_of_incoming_calls_per_period_vs_available_agents, "Calls/Ag",
+              :incoming_calls_sla, "Svc Lvl",
+              :number_of_lost_calls, "Unans",
+              :percentage_of_lost_calls_below_x_seconds, "Unans short",
+              :number_of_outgoing_calls_per_period_vs_available_agents, "Avg out",
+              :outbound_to_inbound_ratio, "Out/in",
+              :average_incoming_call_wait_time, "Avg ans",
+              :average_incoming_call_talk_time, "Avg talk",
+              :maximum_answered_incoming_call_wait_time, "Max wait ans",
+              :maximum_lost_incoming_call_wait_time, "Max wait lost",
+              :maximum_incoming_call_talk_time, "Max dur",
+              :maximum_outgoing_call_talk_time, "Max dur out",
+              :number_of_incoming_calls, "Off.",
+              :number_of_answered_incoming_calls, "Ans.",
+              :number_of_answered_outgoing_calls, "Ans. out",
+              :minimum_logged_on_agents_for_period, "Min Ag.",
+              :maximum_logged_on_agents_for_period, "Max Ag."
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Stats
+    class CallDistributionByHour
+      class UnansweredCallWaitTimePerHour < Queri::Stats
+        include CompositeReportHelpers
+
+        class << self
+          def xml_code
+            CallDistributionByHour.xml_code + ".UnansWaitPerHr"
+          end
+
+          def key_translations
+            ActiveSupport::OrderedHash[
+              :hour, "Hour",
+              :number_of_calls, "Num",
+              :percentage_of_unanswered_calls_within_period, "&nbsp;",
+              :placeholder_for_num_calls_bar_graph, "Unanswered calls",
+              :average_call_wait_time, "Avg",
+              :minimum_call_wait_time, "Min",
+              :maximum_call_wait_time, "Max",
+              :placeholder_for_avg_wait_bar_graph, "Avg wait"
+            ]
+          end
+        end
+      end
+    end
+  end
+end

data/lib/queri/version.rb

@@ -1,3 +1,3 @@
 module Queri
-  VERSION = "0.0.7"
+  VERSION = "0.0.8"
 end

data/spec/stats/call_distribution_by_hour/answered_call_distribution_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::AnsweredCallDistributionPerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::AnsweredCallDistributionPerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::AnsweredCallDistributionPerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_hour/answered_call_wait_time_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::AnsweredCallWaitTimePerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::AnsweredCallWaitTimePerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::AnsweredCallWaitTimePerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_hour/call_distribution_by_hour_spec.rb

@@ -0,0 +1,7 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour }
+
+  it_behaves_like "a report class"
+end

data/spec/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::InclusiveServiceLevelAgreementPerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::InclusiveServiceLevelAgreementPerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::InclusiveServiceLevelAgreementPerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_hour/queue_length_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::QueueLengthPerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::QueueLengthPerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::QueueLengthPerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_hour/sales_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::SalesPerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::SalesPerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::SalesPerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_hour/schedule_adherence_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::ScheduleAdherencePerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::ScheduleAdherencePerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::ScheduleAdherencePerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::TrafficAnalysisByPeriodPerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::TrafficAnalysisByPeriodPerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::TrafficAnalysisByPeriodPerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::CallDistributionByHour::UnansweredCallWaitTimePerHour do
+  let(:report_class) { Queri::Stats::CallDistributionByHour::UnansweredCallWaitTimePerHour }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::CallDistributionByHour::UnansweredCallWaitTimePerHour do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: queri
 version: !ruby/object:Gem::Version
-  version: 0.0.7
+  version: 0.0.8
 platform: ruby
 authors:
 - Brad Rice
@@ -113,6 +113,15 @@ files:
 - lib/queri/stats/call_distribution_by_day/schedule_adherence_per_day.rb
 - lib/queri/stats/call_distribution_by_day/traffic_analysis_by_period_per_day.rb
 - lib/queri/stats/call_distribution_by_day/unanswered_call_wait_time_per_day.rb
+- lib/queri/stats/call_distribution_by_hour.rb
+- lib/queri/stats/call_distribution_by_hour/answered_call_distribution_per_hour.rb
+- lib/queri/stats/call_distribution_by_hour/answered_call_wait_time_per_hour.rb
+- lib/queri/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour.rb
+- lib/queri/stats/call_distribution_by_hour/queue_length_per_hour.rb
+- lib/queri/stats/call_distribution_by_hour/sales_per_hour.rb
+- lib/queri/stats/call_distribution_by_hour/schedule_adherence_per_hour.rb
+- lib/queri/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour.rb
+- lib/queri/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour.rb
 - lib/queri/stats/details_of_agent_sessions_and_pauses.rb
 - lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses.rb
 - lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions.rb
@@ -175,6 +184,15 @@ files:
 - spec/stats/call_distribution_by_day/schedule_adherence_per_day_spec.rb
 - spec/stats/call_distribution_by_day/traffic_analysis_by_period_per_day_spec.rb
 - spec/stats/call_distribution_by_day/unanswered_call_wait_time_per_day_spec.rb
+- spec/stats/call_distribution_by_hour/answered_call_distribution_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/answered_call_wait_time_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/call_distribution_by_hour_spec.rb
+- spec/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/queue_length_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/sales_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/schedule_adherence_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb
@@ -273,6 +291,15 @@ test_files:
 - spec/stats/call_distribution_by_day/schedule_adherence_per_day_spec.rb
 - spec/stats/call_distribution_by_day/traffic_analysis_by_period_per_day_spec.rb
 - spec/stats/call_distribution_by_day/unanswered_call_wait_time_per_day_spec.rb
+- spec/stats/call_distribution_by_hour/answered_call_distribution_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/answered_call_wait_time_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/call_distribution_by_hour_spec.rb
+- spec/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/queue_length_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/sales_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/schedule_adherence_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour_spec.rb
+- spec/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
 - spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb