queri 0.0.6 → 0.0.7
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- checksums.yaml +4 -4
- data/README.md +18 -0
- data/lib/queri/stats/call_distribution_by_day/answered_call_distribution_per_day.rb +28 -0
- data/lib/queri/stats/call_distribution_by_day/answered_call_wait_time_per_day.rb +28 -0
- data/lib/queri/stats/call_distribution_by_day/inclusive_service_level_agreement_per_day.rb +36 -0
- data/lib/queri/stats/call_distribution_by_day/queue_length_per_day.rb +29 -0
- data/lib/queri/stats/call_distribution_by_day/sales_per_day.rb +30 -0
- data/lib/queri/stats/call_distribution_by_day/schedule_adherence_per_day.rb +24 -0
- data/lib/queri/stats/call_distribution_by_day/traffic_analysis_by_period_per_day.rb +39 -0
- data/lib/queri/stats/call_distribution_by_day/unanswered_call_wait_time_per_day.rb +28 -0
- data/lib/queri/stats/call_distribution_by_day.rb +11 -0
- data/lib/queri/stats/unanswered_calls/all_calls.rb +2 -50
- data/lib/queri/stats/unanswered_calls/calls_fully_within_the_given_time_interval.rb +2 -51
- data/lib/queri/version.rb +1 -1
- data/spec/stats/call_distribution_by_day/answered_call_distribution_per_day_spec.rb +20 -0
- data/spec/stats/call_distribution_by_day/answered_call_wait_time_per_day_spec.rb +20 -0
- data/spec/stats/call_distribution_by_day/call_distribution_by_day_spec.rb +7 -0
- data/spec/stats/call_distribution_by_day/inclusive_service_level_agreement_per_day_spec.rb +20 -0
- data/spec/stats/call_distribution_by_day/queue_length_per_day_spec.rb +20 -0
- data/spec/stats/call_distribution_by_day/sales_per_day_spec.rb +20 -0
- data/spec/stats/call_distribution_by_day/schedule_adherence_per_day_spec.rb +20 -0
- data/spec/stats/call_distribution_by_day/traffic_analysis_by_period_per_day_spec.rb +20 -0
- data/spec/stats/call_distribution_by_day/unanswered_call_wait_time_per_day_spec.rb +20 -0
- data/spec/stats/unanswered_calls/all_calls_spec.rb +1 -1
- metadata +29 -2
checksums.yaml
CHANGED
@@ -1,7 +1,7 @@
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---
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SHA1:
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-
metadata.gz:
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data.tar.gz:
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+
metadata.gz: 553891ce756e39dd91f174f9dc9c912110d176c2
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4
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data.tar.gz: 396b6795ed23a54762e3e08908fba1d57bf022f4
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5
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SHA512:
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6
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metadata.gz:
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7
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-
data.tar.gz:
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6
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+
metadata.gz: 089b9f30832189f5d0efbf8d0b530984874230fe39b4fc9bb123a32b62d04ea6d7ec1a7db41aa4f39e38041133d94cd08ae5c3a93326c3e0eaed353144ef84ef
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7
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+
data.tar.gz: d862a733683950091997c0731c86961b5ac009380be92413f4768950b46d6f52fcff3c65294340c2471c28f9f7ea2c9020aef80c1243b4f25e66363278ec2fd7
|
data/README.md
CHANGED
@@ -63,6 +63,15 @@ Currently returns analyses from two methods: QM.stats and QM.realtime.
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63
63
|
* QueuePosition
|
64
64
|
* ServiceLevelAgreement
|
65
65
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* Transfers
|
66
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+
* CallDistributionByDay
|
67
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+
* AnsweredCallDistributionPerDay
|
68
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+
* AnsweredCallWaitTimePerDay
|
69
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+
* InclusiveServiceLevelAgreementPerDay
|
70
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+
* QueueLengthPerDay
|
71
|
+
* SalesPerDay
|
72
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+
* ScheduleAdherencePerDay
|
73
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+
* TrafficAnalysisByPeriodPerDay
|
74
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+
* UnansweredCallWaitTimePerDay
|
66
75
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* DetailsOfAgentSessionsAndPauses
|
67
76
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* DetailOfAgentSessions
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68
77
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* DetailOfAgentPauses
|
@@ -156,6 +165,15 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
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|
156
165
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* QueuePosition
|
157
166
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* ServiceLevelAgreement
|
158
167
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* Transfers
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168
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+
* CallDistributionByDay
|
169
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+
* AnsweredCallDistributionPerDay
|
170
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+
* AnsweredCallWaitTimePerDay
|
171
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+
* InclusiveServiceLevelAgreementPerDay
|
172
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+
* QueueLengthPerDay
|
173
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+
* SalesPerDay
|
174
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+
* ScheduleAdherencePerDay
|
175
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+
* TrafficAnalysisByPeriodPerDay
|
176
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+
* UnansweredCallWaitTimePerDay
|
159
177
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* Distributions
|
160
178
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* AcdAttemptsByQueue
|
161
179
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* AcdAttemptsByTerminal
|
@@ -0,0 +1,28 @@
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1
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+
module Queri
|
2
|
+
class Stats
|
3
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+
class CallDistributionByDay
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4
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+
class AnsweredCallDistributionPerDay < Queri::Stats
|
5
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+
include CompositeReportHelpers
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6
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+
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7
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+
class << self
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8
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+
def xml_code
|
9
|
+
CallDistributionByDay.xml_code + ".AnsDistrPerDay"
|
10
|
+
end
|
11
|
+
|
12
|
+
def key_translations
|
13
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+
ActiveSupport::OrderedHash[
|
14
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+
:day, "Day",
|
15
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+
:number_of_calls, "Num",
|
16
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+
:percentage_of_answered_calls_within_period, " ",
|
17
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+
:placeholder_for_num_calls_bar_graph, "Answered calls",
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18
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+
:average_call_duration, "Avg",
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19
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+
:minimum_call_duration, "Min",
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20
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+
:maximum_call_duration, "Max",
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21
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+
:placeholder_for_call_duration_bar_graph, "Avg duration"
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22
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+
]
|
23
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+
end
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24
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+
end
|
25
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+
end
|
26
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+
end
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27
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+
end
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28
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+
end
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@@ -0,0 +1,28 @@
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1
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+
module Queri
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2
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+
class Stats
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3
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+
class CallDistributionByDay
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4
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+
class AnsweredCallWaitTimePerDay < Queri::Stats
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5
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+
include CompositeReportHelpers
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6
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+
|
7
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+
class << self
|
8
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+
def xml_code
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9
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+
CallDistributionByDay.xml_code + ".AnsWaitPerDay"
|
10
|
+
end
|
11
|
+
|
12
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+
def key_translations
|
13
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+
ActiveSupport::OrderedHash[
|
14
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+
:day, "Day",
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15
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+
:number_of_calls, "Num",
|
16
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+
:percentage_of_answered_calls_within_period, " ",
|
17
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+
:placeholder_for_num_calls_bar_graph, "Answered calls",
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18
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+
:average_call_wait_time, "Avg",
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19
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+
:minimum_call_wait_time, "Min",
|
20
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+
:maximum_call_wait_time, "Max",
|
21
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+
:placeholder_for_avg_wait_bar_graph, "Avg wait"
|
22
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+
]
|
23
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+
end
|
24
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+
end
|
25
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+
end
|
26
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+
end
|
27
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+
end
|
28
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+
end
|
@@ -0,0 +1,36 @@
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1
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+
module Queri
|
2
|
+
class Stats
|
3
|
+
class CallDistributionByDay
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4
|
+
class InclusiveServiceLevelAgreementPerDay < Queri::Stats
|
5
|
+
include CompositeReportHelpers
|
6
|
+
|
7
|
+
class << self
|
8
|
+
def xml_code
|
9
|
+
CallDistributionByDay.xml_code + ".InclSlaPerDay"
|
10
|
+
end
|
11
|
+
|
12
|
+
def key_translations
|
13
|
+
ActiveSupport::OrderedHash[
|
14
|
+
:day, "Day",
|
15
|
+
:number_of_answered_calls, "Ans.",
|
16
|
+
:number_of_unanswered_calls, "Unans.",
|
17
|
+
:number_of_processed_calls, "Num",
|
18
|
+
:percentage_of_calls_answered_under_10_sec, "< 10",
|
19
|
+
:percentage_of_calls_answered_under_20_sec, "< 20",
|
20
|
+
:percentage_of_calls_answered_under_30_sec, "< 30",
|
21
|
+
:percentage_of_calls_answered_under_40_sec, "< 40",
|
22
|
+
:percentage_of_calls_answered_under_50_sec, "< 50",
|
23
|
+
:percentage_of_calls_answered_under_60_sec, "< 60",
|
24
|
+
:percentage_of_calls_answered_under_70_sec, "< 70",
|
25
|
+
:percentage_of_calls_answered_under_80_sec, "< 80",
|
26
|
+
:percentage_of_calls_answered_under_90_sec, "< 90",
|
27
|
+
:percentage_of_calls_answered_under_100_sec, "< 100",
|
28
|
+
:percentage_of_calls_answered_under_110_sec, "< 110",
|
29
|
+
:percentage_of_calls_answered_under_120_sec, "< 120"
|
30
|
+
]
|
31
|
+
end
|
32
|
+
end
|
33
|
+
end
|
34
|
+
end
|
35
|
+
end
|
36
|
+
end
|
@@ -0,0 +1,29 @@
|
|
1
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+
module Queri
|
2
|
+
class Stats
|
3
|
+
class CallDistributionByDay
|
4
|
+
class QueueLengthPerDay < Queri::Stats
|
5
|
+
include CompositeReportHelpers
|
6
|
+
|
7
|
+
class << self
|
8
|
+
def xml_code
|
9
|
+
CallDistributionByDay.xml_code + ".QPosPerDay"
|
10
|
+
end
|
11
|
+
|
12
|
+
def key_translations
|
13
|
+
ActiveSupport::OrderedHash[
|
14
|
+
:day, "Day",
|
15
|
+
:average_queue_length_during_period, "Avg",
|
16
|
+
:placeholder_for_length_avg_bar_graph, " ",
|
17
|
+
:minimum_queue_length, "Min",
|
18
|
+
:maximum_queue_length, "Max",
|
19
|
+
:another_bar_graph, " ",
|
20
|
+
:coverage_percentage, "Cover.",
|
21
|
+
:rate_of_throughput_per_hour, "Steps",
|
22
|
+
:empty, " "
|
23
|
+
]
|
24
|
+
end
|
25
|
+
end
|
26
|
+
end
|
27
|
+
end
|
28
|
+
end
|
29
|
+
end
|
@@ -0,0 +1,30 @@
|
|
1
|
+
module Queri
|
2
|
+
class Stats
|
3
|
+
class CallDistributionByDay
|
4
|
+
class SalesPerDay < Queri::Stats
|
5
|
+
include CompositeReportHelpers
|
6
|
+
|
7
|
+
class << self
|
8
|
+
def xml_code
|
9
|
+
CallDistributionByDay.xml_code + ".SalesPerDay"
|
10
|
+
end
|
11
|
+
|
12
|
+
def key_translations
|
13
|
+
ActiveSupport::OrderedHash[
|
14
|
+
:day, "Day",
|
15
|
+
:conv, "Conv.",
|
16
|
+
:qconv, "QConv.",
|
17
|
+
:sales, "Sales",
|
18
|
+
:sales_percentage, " ",
|
19
|
+
:placeholder_for_sales_bar_graph, " ",
|
20
|
+
:qcont, "QCont.",
|
21
|
+
:contacts, "Contacts",
|
22
|
+
:contacts_percentage, " ",
|
23
|
+
:placeholder_for_contacts_bar_graph, " "
|
24
|
+
]
|
25
|
+
end
|
26
|
+
end
|
27
|
+
end
|
28
|
+
end
|
29
|
+
end
|
30
|
+
end
|
@@ -0,0 +1,24 @@
|
|
1
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+
module Queri
|
2
|
+
class Stats
|
3
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+
class CallDistributionByDay
|
4
|
+
class ScheduleAdherencePerDay < Queri::Stats
|
5
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+
include CompositeReportHelpers
|
6
|
+
|
7
|
+
class << self
|
8
|
+
def xml_code
|
9
|
+
CallDistributionByDay.xml_code + ".StaffPerDay"
|
10
|
+
end
|
11
|
+
|
12
|
+
def key_translations
|
13
|
+
ActiveSupport::OrderedHash[
|
14
|
+
:day, "Day",
|
15
|
+
:number_of_agents, "Agents",
|
16
|
+
:percentage_of_all_agents_detected_within_period, " ",
|
17
|
+
:placeholder_for_bar_graph, " "
|
18
|
+
]
|
19
|
+
end
|
20
|
+
end
|
21
|
+
end
|
22
|
+
end
|
23
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+
end
|
24
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+
end
|
@@ -0,0 +1,39 @@
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|
1
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+
module Queri
|
2
|
+
class Stats
|
3
|
+
class CallDistributionByDay
|
4
|
+
class TrafficAnalysisByPeriodPerDay < Queri::Stats
|
5
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+
include CompositeReportHelpers
|
6
|
+
|
7
|
+
class << self
|
8
|
+
def xml_code
|
9
|
+
CallDistributionByDay.xml_code + ".TrafficAnPerDay"
|
10
|
+
end
|
11
|
+
|
12
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+
def key_translations
|
13
|
+
ActiveSupport::OrderedHash[
|
14
|
+
:day, "Day",
|
15
|
+
:average_agents_logged_in_per_period_vs_total_period, "Avg ag",
|
16
|
+
:number_of_incoming_calls_per_period_vs_available_agents, "Calls/Ag",
|
17
|
+
:incoming_calls_sla, "Svc Lvl",
|
18
|
+
:number_of_lost_calls, "Unans",
|
19
|
+
:percentage_of_lost_calls_below_x_seconds, "Unans short",
|
20
|
+
:number_of_outgoing_calls_per_period_vs_available_agents, "Avg out",
|
21
|
+
:outbound_to_inbound_ratio, "Out/in",
|
22
|
+
:average_incoming_call_wait_time, "Avg ans",
|
23
|
+
:average_incoming_call_talk_time, "Avg talk",
|
24
|
+
:maximum_answered_incoming_call_wait_time, "Max wait ans",
|
25
|
+
:maximum_lost_incoming_call_wait_time, "Max wait lost",
|
26
|
+
:maximum_incoming_call_talk_time, "Max dur",
|
27
|
+
:maximum_outgoing_call_talk_time, "Max dur out",
|
28
|
+
:number_of_incoming_calls, "Off.",
|
29
|
+
:number_of_answered_incoming_calls, "Ans.",
|
30
|
+
:number_of_answered_outgoing_calls, "Ans. out",
|
31
|
+
:minimum_logged_on_agents_for_period, "Min Ag.",
|
32
|
+
:maximum_logged_on_agents_for_period, "Max Ag."
|
33
|
+
]
|
34
|
+
end
|
35
|
+
end
|
36
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+
end
|
37
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+
end
|
38
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+
end
|
39
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+
end
|
@@ -0,0 +1,28 @@
|
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1
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module Queri
|
2
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+
class Stats
|
3
|
+
class CallDistributionByDay
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4
|
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class UnansweredCallWaitTimePerDay < Queri::Stats
|
5
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+
include CompositeReportHelpers
|
6
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+
|
7
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+
class << self
|
8
|
+
def xml_code
|
9
|
+
CallDistributionByDay.xml_code + ".UnansWaitPerDay"
|
10
|
+
end
|
11
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+
|
12
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+
def key_translations
|
13
|
+
ActiveSupport::OrderedHash[
|
14
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+
:day, "Day",
|
15
|
+
:number_of_calls, "Num",
|
16
|
+
:percentage_of_unanswered_calls_within_period, " ",
|
17
|
+
:placeholder_for_num_calls_bar_graph, "Unanswered calls",
|
18
|
+
:average_call_wait_time, "Avg",
|
19
|
+
:minimum_call_wait_time, "Min",
|
20
|
+
:maximum_call_wait_time, "Max",
|
21
|
+
:placeholder_for_avg_wait_bar_graph, "Avg wait"
|
22
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+
]
|
23
|
+
end
|
24
|
+
end
|
25
|
+
end
|
26
|
+
end
|
27
|
+
end
|
28
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+
end
|
@@ -1,18 +1,14 @@
|
|
1
1
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module Queri
|
2
2
|
class Stats
|
3
3
|
class UnansweredCalls
|
4
|
-
class AllCalls
|
5
|
-
|
4
|
+
class AllCalls < Queri::Stats
|
5
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+
include AggregateReportHelpers
|
6
6
|
|
7
7
|
class << self
|
8
8
|
def xml_code
|
9
9
|
UnansweredCalls.xml_code + ".ReportKoAll"
|
10
10
|
end
|
11
11
|
|
12
|
-
def query_method
|
13
|
-
Stats.query_method
|
14
|
-
end
|
15
|
-
|
16
12
|
def key_translations
|
17
13
|
ActiveSupport::OrderedHash[
|
18
14
|
:calls_unanswered, "N.of unanswered calls:",
|
@@ -29,51 +25,7 @@ module Queri
|
|
29
25
|
:maximum_queue_position_at_disconnect, "Max queue position at disconnection:"
|
30
26
|
]
|
31
27
|
end
|
32
|
-
|
33
|
-
def keys
|
34
|
-
key_translations.keys
|
35
|
-
end
|
36
28
|
end
|
37
|
-
|
38
|
-
def initialize *args
|
39
|
-
raise ArgumentError, "expected arguments: queues(Array), period_start(Time), period_end(Time)" unless valid_args?(args)
|
40
|
-
@queues, @period_start, @period_end = normalize_times(*args)
|
41
|
-
@response = parse_response
|
42
|
-
end
|
43
|
-
|
44
|
-
private
|
45
|
-
|
46
|
-
def valid_args? args
|
47
|
-
valid = true
|
48
|
-
valid = false if args[0].class != Array
|
49
|
-
valid = false if args[1].class != Time
|
50
|
-
valid = false if args[2].class != Time
|
51
|
-
if valid and args[0].empty?
|
52
|
-
raise ArgumentError, "queues array cannot be empty"
|
53
|
-
end
|
54
|
-
return valid
|
55
|
-
end
|
56
|
-
|
57
|
-
def normalize_times queues, period_start, period_end
|
58
|
-
if period_start > period_end
|
59
|
-
tmp = period_start
|
60
|
-
period_start = period_end
|
61
|
-
period_end = tmp
|
62
|
-
end
|
63
|
-
return [queues, period_start, period_end]
|
64
|
-
end
|
65
|
-
|
66
|
-
def parse_response
|
67
|
-
r = Queri.send_request(@queues, self, @period_start, @period_end)
|
68
|
-
xml_keys_to_human_readable_keys = self.class.key_translations.invert
|
69
|
-
r.each_with_index do |metric,i|
|
70
|
-
if i > 0
|
71
|
-
metric[0] = xml_keys_to_human_readable_keys[ metric[0] ]
|
72
|
-
end
|
73
|
-
end
|
74
|
-
r.shift
|
75
|
-
Hash[*r.flatten]
|
76
|
-
end
|
77
29
|
end
|
78
30
|
end
|
79
31
|
end
|
@@ -1,18 +1,14 @@
|
|
1
1
|
module Queri
|
2
2
|
class Stats
|
3
3
|
class UnansweredCalls
|
4
|
-
class CallsFullyWithinTheGivenTimeInterval
|
5
|
-
|
4
|
+
class CallsFullyWithinTheGivenTimeInterval < Queri::Stats
|
5
|
+
include AggregateReportHelpers
|
6
6
|
|
7
7
|
class << self
|
8
8
|
def xml_code
|
9
9
|
UnansweredCalls.xml_code + ".ReportKoFully"
|
10
10
|
end
|
11
11
|
|
12
|
-
def query_method
|
13
|
-
Stats.query_method
|
14
|
-
end
|
15
|
-
|
16
12
|
def key_translations
|
17
13
|
ActiveSupport::OrderedHash[
|
18
14
|
:calls_fully_within_the_given_time_interval, "Calls fully within the given time interval:",
|
@@ -30,52 +26,7 @@ module Queri
|
|
30
26
|
:maximum_final_queue_position, "Max queue position at disconnection:"
|
31
27
|
]
|
32
28
|
end
|
33
|
-
|
34
|
-
def keys
|
35
|
-
key_translations.keys
|
36
|
-
end
|
37
29
|
end
|
38
|
-
|
39
|
-
def initialize *args
|
40
|
-
raise ArgumentError, "expected arguments: queues(Array), period_start(Time), period_end(Time)" unless valid_args?(args)
|
41
|
-
@queues, @period_start, @period_end = normalize_times(*args)
|
42
|
-
@response = parse_response
|
43
|
-
end
|
44
|
-
|
45
|
-
private
|
46
|
-
|
47
|
-
def valid_args? args
|
48
|
-
valid = true
|
49
|
-
valid = false if args[0].class != Array
|
50
|
-
valid = false if args[1].class != Time
|
51
|
-
valid = false if args[2].class != Time
|
52
|
-
if valid and args[0].empty?
|
53
|
-
raise ArgumentError, "queues array cannot be empty"
|
54
|
-
end
|
55
|
-
return valid
|
56
|
-
end
|
57
|
-
|
58
|
-
def normalize_times queues, period_start, period_end
|
59
|
-
if period_start > period_end
|
60
|
-
tmp = period_start
|
61
|
-
period_start = period_end
|
62
|
-
period_end = tmp
|
63
|
-
end
|
64
|
-
return [queues, period_start, period_end]
|
65
|
-
end
|
66
|
-
|
67
|
-
def parse_response
|
68
|
-
r = Queri.send_request(@queues, self, @period_start, @period_end)
|
69
|
-
xml_keys_to_human_readable_keys = self.class.key_translations.invert
|
70
|
-
r.each_with_index do |metric,i|
|
71
|
-
if i > 0
|
72
|
-
metric[0] = xml_keys_to_human_readable_keys[ metric[0] ]
|
73
|
-
end
|
74
|
-
end
|
75
|
-
r.shift
|
76
|
-
Hash[*r.flatten]
|
77
|
-
end
|
78
|
-
|
79
30
|
end
|
80
31
|
end
|
81
32
|
end
|
data/lib/queri/version.rb
CHANGED
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::AnsweredCallDistributionPerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::AnsweredCallDistributionPerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::AnsweredCallDistributionPerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::AnsweredCallWaitTimePerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::AnsweredCallWaitTimePerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::AnsweredCallWaitTimePerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::InclusiveServiceLevelAgreementPerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::InclusiveServiceLevelAgreementPerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::InclusiveServiceLevelAgreementPerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::QueueLengthPerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::QueueLengthPerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::QueueLengthPerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::SalesPerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::SalesPerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::SalesPerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::ScheduleAdherencePerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::ScheduleAdherencePerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::ScheduleAdherencePerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::TrafficAnalysisByPeriodPerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::TrafficAnalysisByPeriodPerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::TrafficAnalysisByPeriodPerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
require 'spec_helper'
|
2
|
+
|
3
|
+
describe Queri::Stats::CallDistributionByDay::UnansweredCallWaitTimePerDay do
|
4
|
+
let(:report_class) { Queri::Stats::CallDistributionByDay::UnansweredCallWaitTimePerDay }
|
5
|
+
let(:xml_code) { report_class.xml_code }
|
6
|
+
|
7
|
+
before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
|
8
|
+
|
9
|
+
it_behaves_like "a report class"
|
10
|
+
|
11
|
+
it_behaves_like "a report method"
|
12
|
+
|
13
|
+
it_behaves_like "a queuemetrics report"
|
14
|
+
|
15
|
+
it_behaves_like "a stats report"
|
16
|
+
|
17
|
+
describe "An instance of", Queri::Stats::CallDistributionByDay::UnansweredCallWaitTimePerDay do
|
18
|
+
it_behaves_like "a composite aggregate report instance"
|
19
|
+
end
|
20
|
+
end
|
metadata
CHANGED
@@ -1,14 +1,14 @@
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
2
2
|
name: queri
|
3
3
|
version: !ruby/object:Gem::Version
|
4
|
-
version: 0.0.
|
4
|
+
version: 0.0.7
|
5
5
|
platform: ruby
|
6
6
|
authors:
|
7
7
|
- Brad Rice
|
8
8
|
autorequire:
|
9
9
|
bindir: bin
|
10
10
|
cert_chain: []
|
11
|
-
date: 2014-02-
|
11
|
+
date: 2014-02-02 00:00:00.000000000 Z
|
12
12
|
dependencies:
|
13
13
|
- !ruby/object:Gem::Dependency
|
14
14
|
name: activesupport
|
@@ -104,6 +104,15 @@ files:
|
|
104
104
|
- lib/queri/stats/answered_calls/queue_position.rb
|
105
105
|
- lib/queri/stats/answered_calls/service_level_agreement.rb
|
106
106
|
- lib/queri/stats/answered_calls/transfers.rb
|
107
|
+
- lib/queri/stats/call_distribution_by_day.rb
|
108
|
+
- lib/queri/stats/call_distribution_by_day/answered_call_distribution_per_day.rb
|
109
|
+
- lib/queri/stats/call_distribution_by_day/answered_call_wait_time_per_day.rb
|
110
|
+
- lib/queri/stats/call_distribution_by_day/inclusive_service_level_agreement_per_day.rb
|
111
|
+
- lib/queri/stats/call_distribution_by_day/queue_length_per_day.rb
|
112
|
+
- lib/queri/stats/call_distribution_by_day/sales_per_day.rb
|
113
|
+
- lib/queri/stats/call_distribution_by_day/schedule_adherence_per_day.rb
|
114
|
+
- lib/queri/stats/call_distribution_by_day/traffic_analysis_by_period_per_day.rb
|
115
|
+
- lib/queri/stats/call_distribution_by_day/unanswered_call_wait_time_per_day.rb
|
107
116
|
- lib/queri/stats/details_of_agent_sessions_and_pauses.rb
|
108
117
|
- lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses.rb
|
109
118
|
- lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions.rb
|
@@ -157,6 +166,15 @@ files:
|
|
157
166
|
- spec/stats/answered_calls/queue_position_spec.rb
|
158
167
|
- spec/stats/answered_calls/service_level_agreement_spec.rb
|
159
168
|
- spec/stats/answered_calls/transfers_spec.rb
|
169
|
+
- spec/stats/call_distribution_by_day/answered_call_distribution_per_day_spec.rb
|
170
|
+
- spec/stats/call_distribution_by_day/answered_call_wait_time_per_day_spec.rb
|
171
|
+
- spec/stats/call_distribution_by_day/call_distribution_by_day_spec.rb
|
172
|
+
- spec/stats/call_distribution_by_day/inclusive_service_level_agreement_per_day_spec.rb
|
173
|
+
- spec/stats/call_distribution_by_day/queue_length_per_day_spec.rb
|
174
|
+
- spec/stats/call_distribution_by_day/sales_per_day_spec.rb
|
175
|
+
- spec/stats/call_distribution_by_day/schedule_adherence_per_day_spec.rb
|
176
|
+
- spec/stats/call_distribution_by_day/traffic_analysis_by_period_per_day_spec.rb
|
177
|
+
- spec/stats/call_distribution_by_day/unanswered_call_wait_time_per_day_spec.rb
|
160
178
|
- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
|
161
179
|
- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
|
162
180
|
- spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb
|
@@ -246,6 +264,15 @@ test_files:
|
|
246
264
|
- spec/stats/answered_calls/queue_position_spec.rb
|
247
265
|
- spec/stats/answered_calls/service_level_agreement_spec.rb
|
248
266
|
- spec/stats/answered_calls/transfers_spec.rb
|
267
|
+
- spec/stats/call_distribution_by_day/answered_call_distribution_per_day_spec.rb
|
268
|
+
- spec/stats/call_distribution_by_day/answered_call_wait_time_per_day_spec.rb
|
269
|
+
- spec/stats/call_distribution_by_day/call_distribution_by_day_spec.rb
|
270
|
+
- spec/stats/call_distribution_by_day/inclusive_service_level_agreement_per_day_spec.rb
|
271
|
+
- spec/stats/call_distribution_by_day/queue_length_per_day_spec.rb
|
272
|
+
- spec/stats/call_distribution_by_day/sales_per_day_spec.rb
|
273
|
+
- spec/stats/call_distribution_by_day/schedule_adherence_per_day_spec.rb
|
274
|
+
- spec/stats/call_distribution_by_day/traffic_analysis_by_period_per_day_spec.rb
|
275
|
+
- spec/stats/call_distribution_by_day/unanswered_call_wait_time_per_day_spec.rb
|
249
276
|
- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
|
250
277
|
- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
|
251
278
|
- spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb
|