queri 0.0.10 → 1.0.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/README.md

@@ -139,6 +139,7 @@ Currently returns analyses from two methods: QM.stats and QM.realtime.
       * UnansweredOutboundCallsByAgent
   * Realtime
     * Agents
+    * Calls
     * Queues
 
 ### Required Arguments
@@ -182,6 +183,7 @@ Composite aggregate reports return an Array of Hashes, each Hash corresponding t
         * UnansweredCallsByKeyPress
     * Realtime
       * Agents
+      * Calls
       * Queues
   * Composite agent-level reports
     * Stats

data/lib/queri.rb

@@ -3,8 +3,10 @@ require "yaml"
 require "xmlrpc/client"
 require 'active_support/ordered_hash'
 
+require File.join( File.dirname(__FILE__), "queri", "realtime_arg_helpers" )
 Dir[ File.join( File.dirname(__FILE__), "**", "*.rb" ) ].each {|f| require f}
 
+
 module Queri
   LOGFILE = ""
   PERIOD = ""

data/lib/queri/realtime.rb

@@ -1,14 +1,31 @@
 module Queri
   class Realtime
+    include RealtimeArgHelpers
+
+    attr_reader :response
+
     @@query_method = "QM.realtime"
     @@xml_code = "RealtimeDO"
 
-    def self.query_method
-      @@query_method
+    class << self
+      def query_method
+        @@query_method
+      end
+
+      def xml_code
+        @@xml_code
+      end
+
+      def keys
+        key_translations.keys
+      end
     end
 
-    def self.xml_code
-      @@xml_code
+    def initialize *args
+      raise ArgumentError, "expected argument: queues(Array)" unless valid_args?(args)
+      @queues = args.first
+      @response = parse_response
     end
+
   end
 end

data/lib/queri/realtime/agents.rb

@@ -1,19 +1,15 @@
 module Queri
   class Realtime
-    class Agents
-      attr_reader :response
+    class Agents < Queri::Realtime
+      include CompositeReportHelpers
 
       class << self
         def xml_code
           Realtime.xml_code + ".RTAgentsLoggedIn"
         end
 
-        def query_method
-          Realtime.query_method
-        end
-
         def key_translations
-          Hash[
+          ActiveSupport::OrderedHash[
             :ready_state, "&nbsp;",
             :empty_column, "&nbsp;",
             :agent, "Agent &nbsp;",
@@ -27,54 +23,7 @@ module Queri
             :magic_wand, "&nbsp;"
           ]
         end
-
-        def keys
-          # This response is a conversion of a table view, and contains non-unique
-          # key values, so this method must be statically recorded, as to maintain
-          # order of keys.
-          [
-            :ready_state,
-            :empty_column,
-            :agent,
-            :login_time,
-            :assigned_queues,
-            :extension,
-            :pause,
-            :server,
-            :time_last_call_ended,
-            :on_queue,
-            :magic_wand
-          ]
-        end
-      end
-
-      def initialize *args
-        raise ArgumentError, "expected argument: queues(Array)" unless valid_args?(args)
-        @queues = args.first
-        @response = parse_response
       end
-
-      private
-
-        def valid_args? args
-          valid = true
-          valid = false if args[0].class != Array
-          if valid and args[0].empty?
-            raise ArgumentError, "queues array cannot be empty"
-          end
-          return valid
-        end
-
-        def parse_response
-          r = Queri.send_request(@queues, self)
-          agent_metrics = []
-          r.each_with_index do |agent,i|
-            if i > 0
-              agent_metrics << Hash[self.class.keys.zip(agent)]
-            end
-          end
-          return agent_metrics
-        end
     end
   end
 end

data/lib/queri/realtime/calls.rb

@@ -0,0 +1,28 @@
+module Queri
+  class Realtime
+    class Calls < Queri::Realtime
+      include CompositeReportHelpers
+
+      class << self
+        def xml_code
+          Realtime.xml_code + ".RTCallsBeingProc"
+        end
+
+        def key_translations
+          ActiveSupport::OrderedHash[
+            :direction_of_call, "&nbsp;",
+            :queue, "Queue &nbsp;",
+            :clid, "Caller &nbsp;",
+            :time_call_entered_queue, "Entered &nbsp;",
+            :time_call_on_wait, "Waiting &nbsp;",
+            :call_duration, "Duration &nbsp;",
+            :agent, "Agent &nbsp;",
+            :music_on_hold, "MOH",
+            :server, "Srv",
+            :magic_wand, "&nbsp;"
+          ]
+        end
+      end
+    end
+  end
+end

data/lib/queri/realtime/queues.rb

@@ -1,17 +1,13 @@
 module Queri
   class Realtime
-    class Queues
-      attr_reader :response
+    class Queues < Queri::Realtime
+      include CompositeReportHelpers
 
       class << self
         def xml_code
           Realtime.xml_code + ".RTRiassunto"
         end
 
-        def query_method
-          Realtime.query_method
-        end
-
         def key_translations
           Hash[
             :empty_column, "&nbsp;",
@@ -26,39 +22,7 @@ module Queri
             :agents_handling_outbound_calls, "On phone outbound"
           ]
         end
-
-        def keys
-          key_translations.keys
-        end
-      end
-
-      def initialize *args
-        raise ArgumentError, "expected argument: queues(Array)" unless valid_args?(args)
-        @queues = args.first
-        @response = parse_response
       end
-
-      private
-
-        def valid_args? args
-          valid = true
-          valid = false if args[0].class != Array
-          if valid and args[0].empty?
-            raise ArgumentError, "queues array cannot be empty"
-          end
-          return valid
-        end
-
-        def parse_response
-          r = Queri.send_request(@queues, self)
-          xml_keys_to_human_readable_keys = self.class.key_translations.invert
-          new_keys = r.shift.map {|k| xml_keys_to_human_readable_keys[k]}
-          agent_metrics = []
-          r.each do |agent|
-            agent_metrics << Hash[new_keys.zip(agent)]
-          end
-          return agent_metrics
-        end
     end
   end
 end

data/lib/queri/realtime_arg_helpers.rb

@@ -0,0 +1,13 @@
+module RealtimeArgHelpers
+
+  private
+
+      def valid_args? args
+        valid = true
+        valid = false if args[0].class != Array
+        if valid and args[0].empty?
+          raise ArgumentError, "queues array cannot be empty"
+        end
+        return valid
+      end
+end

data/lib/queri/version.rb

@@ -1,3 +1,3 @@
 module Queri
-  VERSION = "0.0.10"
+  VERSION = "1.0.0"
 end

data/spec/realtime/agents_spec.rb

@@ -1,4 +1,4 @@
-require File.join( File.dirname(__FILE__), '..', 'spec_helper' )
+require 'spec_helper'
 
 describe Queri::Realtime::Agents do
   let(:report_class) { Queri::Realtime::Agents }

data/spec/realtime/calls_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Realtime::Calls do
+  let(:report_class) { Queri::Realtime::Calls }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a realtime report"
+
+  describe "An instance of", Queri::Realtime::Calls do
+    it_behaves_like "a realtime report instance"
+  end
+end

data/spec/realtime/realtime_spec.rb

@@ -1,4 +1,4 @@
-require File.join( File.dirname(__FILE__), '..', 'spec_helper' )
+require 'spec_helper'
 
 describe Queri::Realtime do
   let(:report_method) { Queri::Realtime }

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: queri
 version: !ruby/object:Gem::Version
-  version: 0.0.10
+  version: 1.0.0
 platform: ruby
 authors:
 - Brad Rice
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2014-02-05 00:00:00.000000000 Z
+date: 2014-02-06 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport
@@ -87,7 +87,9 @@ files:
 - lib/queri/composite_report_helpers.rb
 - lib/queri/realtime.rb
 - lib/queri/realtime/agents.rb
+- lib/queri/realtime/calls.rb
 - lib/queri/realtime/queues.rb
+- lib/queri/realtime_arg_helpers.rb
 - lib/queri/stats.rb
 - lib/queri/stats/agents_and_sessions.rb
 - lib/queri/stats/agents_and_sessions/agent_availability.rb
@@ -183,6 +185,7 @@ files:
 - queri.gemspec
 - spec/queri_spec.rb
 - spec/realtime/agents_spec.rb
+- spec/realtime/calls_spec.rb
 - spec/realtime/queues_spec.rb
 - spec/realtime/realtime_spec.rb
 - spec/spec_helper.rb
@@ -316,6 +319,7 @@ summary: Send requests to QM's XMLRPC client and receive human-readable response
 test_files:
 - spec/queri_spec.rb
 - spec/realtime/agents_spec.rb
+- spec/realtime/calls_spec.rb
 - spec/realtime/queues_spec.rb
 - spec/realtime/realtime_spec.rb
 - spec/spec_helper.rb