qmetrics 0.1.3
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- checksums.yaml +7 -0
- data/.gitignore +17 -0
- data/.rspec +2 -0
- data/.ruby-gemset +1 -0
- data/.ruby-version +1 -0
- data/Gemfile +2 -0
- data/LICENSE.txt +22 -0
- data/README.md +141 -0
- data/Rakefile +2 -0
- data/lib/qmetrics.rb +14 -0
- data/lib/qmetrics/api.rb +45 -0
- data/lib/qmetrics/caller.rb +63 -0
- data/lib/qmetrics/realtime.rb +12 -0
- data/lib/qmetrics/realtime_methods.yml +13 -0
- data/lib/qmetrics/response.rb +65 -0
- data/lib/qmetrics/stats.rb +20 -0
- data/lib/qmetrics/stats_methods.yml +86 -0
- data/lib/qmetrics/version.rb +3 -0
- data/qmetrics.gemspec +25 -0
- data/spec/lib/qmetrics/api_spec.rb +53 -0
- data/spec/lib/qmetrics/realtime_spec.rb +5 -0
- data/spec/lib/qmetrics/response_spec.rb +64 -0
- data/spec/lib/qmetrics/stats_spec.rb +7 -0
- data/spec/lib/qmetrics/version_spec.rb +8 -0
- data/spec/spec_helper.rb +12 -0
- data/spec/support/api_config.rb +17 -0
- data/spec/support/realtime_config.rb +18 -0
- data/spec/support/shared_examples_for_caller.rb +46 -0
- data/spec/support/stats_config.rb +22 -0
- metadata +138 -0
checksums.yaml
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---
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SHA1:
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metadata.gz: ae3049cafee32758f34d294bb86246b8f9cc7bdd
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data.tar.gz: ba4d97cca904ded5689436d108ce7375e08649c7
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SHA512:
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metadata.gz: 02b65c3c6472a6958b21289462241211c8fac893d7cebdffdd85a383321a1141dfb3a52f80eabd409603337d804cdfb1e299f67d40d0c870cdbc63abf00ebaef
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data.tar.gz: 56b07f2d90f474895da16e6fa24fef75c24dd85c856473db5ddfd55c21389b5dd27197984850bc337ad1e47c307fef35f2aaaef4297e5218e3500aaf93a7dd83
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data/.gitignore
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data/.rspec
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data/.ruby-gemset
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Qmetrics
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data/.ruby-version
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ruby-2.1.3
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data/Gemfile
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data/LICENSE.txt
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Copyright (c) 2014 Kevin Collette
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MIT License
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Permission is hereby granted, free of charge, to any person obtaining
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a copy of this software and associated documentation files (the
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"Software"), to deal in the Software without restriction, including
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without limitation the rights to use, copy, modify, merge, publish,
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distribute, sublicense, and/or sell copies of the Software, and to
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permit persons to whom the Software is furnished to do so, subject to
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the following conditions:
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The above copyright notice and this permission notice shall be
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included in all copies or substantial portions of the Software.
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THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
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EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
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NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
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LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
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OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
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WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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data/README.md
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# Qmetrics
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Qmetrics is a gem that wraps the Queuemetrics JSON API with Ruby!
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## Installation
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Add this line to your application's Gemfile:
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```ruby
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gem 'qmetrics'
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```
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And then execute:
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$ bundle
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Or install it yourself as:
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$ gem install qmetrics
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## Usage
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Note that this gem is unfinished! Things still need to be tweaked and tested.
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```ruby
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api = Qmetrics::API.new(server: 192.168.1.101, port: 80, user: "foo", pass: "bar")
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api.stats(queue: [4343], from: Time.now-86400, to: Time.now)
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p api.stats.all_calls.result
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#=> #<Qmetrics::Response:0x007feac2bdada8 @status="OK", @description="", @time_elapsed="109ms", @qmetrics_version="14.06.2", @result={:all_calls=>{"All calls:"=>" ", "N. calls answered by operators:"=>"1,477", "Average call length:"=>"387.1 s.", "Min call length:"=>"0:00", "Max call length:"=>"1:22:45", "Total call length:"=>"158.8 H", "Average call waiting time:"=>"20.8 s.", "Min waiting time:"=>"0:01", "Max waiting time:"=>"7:54", "Total waiting time:"=>"8.6 H", "Average initial position"=>"1.5", "Min initial position"=>"1", "Max initial position"=>"7", "Coverage"=>"99.9%"}}
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```
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## Supported Methods
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### Stats
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- all_calls
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- calls_within
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- agents_on_queue
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- service_level_agreement
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- disconnection_causes
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- transfers
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- answered_calls_by_queue
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- answered_calls_by_direction
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- stints
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- initial_queue_positions
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- ivr_selections
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- dnis
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- music_on_hold_by_agent
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- report_header
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- answered_calls_details
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- ivr_details
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- all_unanswered_calls
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- unanswered_calls_within
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- disconnection_causes
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- unanswered_by_queue
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- unanswered_outbound_calls
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- unanswered_by_length
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- inclusive_sla
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- unanswered_by_key_press
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- unanswered_stints
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- all_calls_by_stints
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- all_calls_initial_queue_position
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- lost_calls_ivr_selections
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- all_calls_ivr_selections
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- lost_calls_dnis
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- all_calls_dnis
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- call_overview
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- inclusive_answered_sla
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- unanswered_calls_details
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- area_code_report
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- answered_calls_by_area
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- inbound_acd_call_attempts
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- acd_attempts_by_queue
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- acd_attempts_by_terminal
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- answered_call_distribution_by_day
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- answered_call_wait_time_per_day
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- unanswered_call_wait_time_per_day
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- sales_per_day
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- schedule_adherence_per_day
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- queue_length_per_day
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- inclusive_sla_per_day
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- traffic_analysis_per_day
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- answered_call_distribution_per_hour
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- answered_call_wait_time_per_hour
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- unanswered_call_wait_time_per_hour
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- sales_per_hour
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- schedule_adherence_per_hour
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- queue_length_per_hour
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- inclusive_sla_per_hour
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- traffic_analysis_per_hour
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- answered_call_distribution_per_day_of_week
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- answered_call_wait_time_per_day_of_week
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- unanswered_call_wait_time_per_day_of_week
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- sales_per_day_of_week
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- schedule_adherence_per_day_of_week
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- queue_length_per_day_of_week
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- inclusive_sla_per_day_of_week
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- traffic_analysis_per_day_of_week
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- agent_session_detail
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- session_and_pause_durations
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- agent_availability
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- answered_calls
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- answered_calls_by_custom_group
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- answered_calls_by_location
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- answered_calls_by_service_group
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- agent_performance_by_acd_group
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- agent_occupancy_report
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- agent_payable_time_by_hour
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- agent_billable_time_by_hour
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- detail_of_agent_pauses
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- outcomes
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- call_results_by_outcomes
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- billable_activities
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- non_billable_activities
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- detailed_agent_report
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- outcomes_per_agent
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- ivr_traversals
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- ivr_timing
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- ivr_goals
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### Realtime
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- queues_in_use
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- calls_being_processed
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- agents_logged_in
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- wallboard_top_panel
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- wall_calls_being_processed
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- visitor_calls_processed
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- calls_taken
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- calls_lost
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- raw_agent_panel
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- raw_calls_panel
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## Contributing
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1. Fork it ( https://github.com/[my-github-username]/Qmetrics/fork )
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2. Create your feature branch (`git checkout -b my-new-feature`)
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3. Commit your changes (`git commit -am 'Add some feature'`)
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4. Push to the branch (`git push origin my-new-feature`)
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5. Create a new Pull Request
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data/Rakefile
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data/lib/qmetrics.rb
ADDED
data/lib/qmetrics/api.rb
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module Qmetrics
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class HTTPStatusError < StandardError
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end
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class API
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def initialize(server: , port: , user: , pass: )
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@base_route = "http://#{server}:#{port}/queuemetrics"
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@auth = { basic_auth: { username: user, password: pass } }
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end
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def call(api_method,options={})
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check_status(HTTParty.get("#{@base_route}/#{api_method}",
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options.merge(@auth)))
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end
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def stats(**args)
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if args.empty?
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@stats
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else
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@stats = Qmetrics::Stats.new(args.merge({api: self}))
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end
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end
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def realtime(**args)
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if args.empty?
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@realtime
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else
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@realtime = Qmetrics::Realtime.new(args.merge({api: self}))
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end
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end
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private
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def check_status(r)
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if r.response.code == "200"
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r.parsed_response
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else
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raise(HTTPStatusError, r.response.code)
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end
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end
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end
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end
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module Qmetrics
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class Caller
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class << self
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attr_reader :api_methods
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end
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def initialize(queues: , api: )
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@queues = queues
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@api = api
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clear_blocks
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end
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def get(*args)
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clear_blocks
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args.each do |k|
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@blocks.push(api_methods[k.to_sym]) if call_exists?(k.to_sym)
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end
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execute
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end
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# url encoded '|' to '%7C'
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def to_s
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"/jsonStatsApi.do?queues=#{@queues.join('%7C')}"
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end
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def self.load_api_methods(file)
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@api_methods ||= load_yml(file)
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end
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def api_methods
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self.class.api_methods
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end
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private
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def self.load_yml(file)
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YAML.load_file(File.join(File.dirname(__FILE__),file))
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end
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def self.generate_api_methods
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api_methods.each do |k, v|
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define_method(k.to_sym) do
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@blocks = [v]
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execute
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end
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end
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end
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def execute
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Qmetrics::Response.new(@api.call(to_s),api_methods)
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end
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def call_exists?(call)
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api_methods.keys.include? call
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end
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def clear_blocks
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@blocks = []
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end
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end
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end
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---
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:queues_in_use: "RealtimeDO.RTRiassunto"
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:calls_being_processed: "RealtimeDO.RTCallsBeingProc"
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:agents_logged_in: "RealtimeDO.RTAgentsLoggedIn"
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:wallboard_top_panel: "RealtimeDO.WallRiassunto"
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:wall_calls_being_processed: "RealtimeDO.WallCallsBeingProc"
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:visitor_calls_processed: "RealtimeDO.VisitorCallsProc"
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:calls_taken: "RealtimeDO.VisitorTodaysOk"
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:calls_lost: "RealtimeDO.VisitorTodaysKo"
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:raw_agent_panel: "RealtimeDO.RtAgentsRaw"
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:raw_calls_panel: "RealtimeDO.RtCallsRaw"
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module Qmetrics
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class Response
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attr_reader :status, :description, :time_elapsed, :qmetrics_version, :result
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def initialize(qmetrics_result,api_methods)
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@api_methods = api_methods
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@status = qmetrics_result["result"][0][1]
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@description = qmetrics_result["result"][1][1]
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@time_elapsed = "#{qmetrics_result["result"][2][1]}ms"
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@qmetrics_version = qmetrics_result["result"][3][1]
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qmetrics_result.delete("result")
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@result = zip_results(qmetrics_result)
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end
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private
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def zip_results(qmetrics_result)
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@result = {}
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qmetrics_result.each do |k, v|
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@result[translate_method_name(k)] = zip_arrs(v)
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end
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@result
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end
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def translate_method_name(java_method_name)
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@api_methods.invert[java_method_name]
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end
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def zip_arrs(r)
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r.first.size > 2 ? clean_output(zip_keys_and_values(r)) : hashify_pairs(r)
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end
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def zip_keys_and_values(results)
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h = purge_entities_arr(results.first)
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results[1..results.size].inject([]) do |a, v|
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a.push(Hash[h.zip(purge_entities_arr(v))])
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end
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end
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+
|
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def clean_output(output)
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output.map { |n| n.select { |k, v| !(junk_data?(k) && junk_data?(v)) } }
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end
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def hashify_pairs(results)
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results.inject({}) do |a, v|
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|
+
a.merge(purge_entities(v.first) => purge_entities(v.last))
|
48
|
+
end
|
49
|
+
end
|
50
|
+
|
51
|
+
def purge_entities_arr(values)
|
52
|
+
values.map {|n| purge_entities(n) }
|
53
|
+
end
|
54
|
+
|
55
|
+
def purge_entities(value)
|
56
|
+
[' ', '<'].each{|t| value.gsub!(t,"")}
|
57
|
+
value.strip
|
58
|
+
end
|
59
|
+
|
60
|
+
def junk_data?(value)
|
61
|
+
["...","","-"].include? value
|
62
|
+
end
|
63
|
+
|
64
|
+
end
|
65
|
+
end
|
@@ -0,0 +1,20 @@
|
|
1
|
+
module Qmetrics
|
2
|
+
class Stats < Caller
|
3
|
+
load_api_methods("stats_methods.yml")
|
4
|
+
generate_api_methods
|
5
|
+
|
6
|
+
def initialize(from: , to: , **args)
|
7
|
+
super(args)
|
8
|
+
@from = from
|
9
|
+
@to = to
|
10
|
+
end
|
11
|
+
|
12
|
+
def to_s
|
13
|
+
"/QmStats" + super +
|
14
|
+
"&from=#{@from.strftime("%F.%H:%M:%S")}" \
|
15
|
+
"&to=#{@to.strftime("%F.%H:%M:%S")}" +
|
16
|
+
@blocks.map {|b| "&block=#{b}"}.join
|
17
|
+
end
|
18
|
+
|
19
|
+
end
|
20
|
+
end
|
@@ -0,0 +1,86 @@
|
|
1
|
+
---
|
2
|
+
:all_calls: "OkDO.RiassAllCalls"
|
3
|
+
:calls_within: "OkDO.RiassFullyWithin"
|
4
|
+
:agents_on_queue: "OkDO.AgentsOnQueue"
|
5
|
+
:service_level_agreement: "OkDO.ServiceLevelAgreement"
|
6
|
+
:disconnection_causes: "OkDO.DisconnectionCauses"
|
7
|
+
:transfers: "OkDO.Transfers"
|
8
|
+
:answered_calls_by_queue: "OkDO.AnsweredcallsByQueue"
|
9
|
+
:answered_calls_by_direction: "OkDO.AnsweredcallsByDirection"
|
10
|
+
:stints: "OkDO.StintsOk"
|
11
|
+
:initial_queue_positions: "OkDO.QPosOk"
|
12
|
+
:ivr_selections: "OkDO.IvrOk"
|
13
|
+
:dnis: "OkDO.DnisOk"
|
14
|
+
:music_on_hold_by_agent: "OkDO.MOHOk"
|
15
|
+
:report_header: "OkDO.HDRRpt"
|
16
|
+
:answered_calls_details: "DetailsDO.CallsOK"
|
17
|
+
:ivr_details: "DetailsDO.CallsIVR"
|
18
|
+
:all_unanswered_calls: "KoDO.ReportKoAll"
|
19
|
+
:unanswered_calls_within: "KoDO.ReportKoFully"
|
20
|
+
:disconnection_causes: "KoDO.DiscCauses"
|
21
|
+
:unanswered_by_queue: "KoDO.UnansByQueue"
|
22
|
+
:unanswered_outbound_calls: "KoDO.OutboundKo"
|
23
|
+
:unanswered_by_length: "KoDO.UnansByLen"
|
24
|
+
:inclusive_sla: "KoDO.InclusiveSLA"
|
25
|
+
:unanswered_by_key_press: "KoDO.ReportKoKeyPress"
|
26
|
+
:unanswered_stints: "KoDo.StintsKo"
|
27
|
+
:all_calls_by_stints: "KoDO.StintsOkKo"
|
28
|
+
:all_calls_initial_queue_position: "KoDO.QPosOkKo"
|
29
|
+
:lost_calls_ivr_selections: "KoDO.IvrKo"
|
30
|
+
:all_calls_ivr_selections: "KoDO.IvrOkKo"
|
31
|
+
:lost_calls_dnis: "KoDO.DnisKo"
|
32
|
+
:all_calls_dnis: "KoDO.DnisOkKo"
|
33
|
+
:call_overview: "KoDO.OverviewOkKo"
|
34
|
+
:inclusive_answered_sla: "KoDO.InclusiveAnswSLA"
|
35
|
+
:unanswered_calls_details: "DetailsDO.CallsKO"
|
36
|
+
:area_code_report: "AreaAnDO.Setup"
|
37
|
+
:answered_calls_by_area: "AreaAnDO.CallsKO"
|
38
|
+
:inbound_acd_call_attempts: "DistrDO.ReportAcd"
|
39
|
+
:acd_attempts_by_queue: "DistrDO.AcdByQueue"
|
40
|
+
:acd_attempts_by_terminal: "DistrDO.AcdByTerminals"
|
41
|
+
:answered_call_distribution_by_day: "CallDistrDO.AnsDistrPerDay"
|
42
|
+
:answered_call_wait_time_per_day: "CallDistrDO.AnsWaitPerDay"
|
43
|
+
:unanswered_call_wait_time_per_day: "CallDistrDO.UnansWaitPerDay"
|
44
|
+
:sales_per_day: "CallDistrDO.SalesPerDay"
|
45
|
+
:schedule_adherence_per_day: "CallDistrDO.StaffPerDay"
|
46
|
+
:queue_length_per_day: "CallDistrDO.QPosPerDay"
|
47
|
+
:inclusive_sla_per_day: "CallDistrDO.InclSlaPerDay"
|
48
|
+
:traffic_analysis_per_day: "CallDistrDO.TrafficAnPerDay"
|
49
|
+
:answered_call_distribution_per_hour: "CallDistrDO.AnsDistrPerHr"
|
50
|
+
:answered_call_wait_time_per_hour: "CallDistrDO.AnsWaitPerHr"
|
51
|
+
:unanswered_call_wait_time_per_hour: "CallDistrDO.UnansWaitPerHr"
|
52
|
+
:sales_per_hour: "CallDistrDO.SalesPerHr"
|
53
|
+
:schedule_adherence_per_hour: "CallDistrDO.StaffPerHr"
|
54
|
+
:queue_length_per_hour: "CallDistrDO.QPosPerHr"
|
55
|
+
:inclusive_sla_per_hour: "CallDistrDO.InclSlaPerHr"
|
56
|
+
:traffic_analysis_per_hour: "CallDistrDO.TrafficAnPerHr"
|
57
|
+
:answered_call_distribution_per_day_of_week: "CallDistrDO.AnsDistrPerDOW"
|
58
|
+
:answered_call_wait_time_per_day_of_week: "CallDistrDO.AnsWaitPerDOW"
|
59
|
+
:unanswered_call_wait_time_per_day_of_week: "CalldistrDO.UnansWaitPerDOW"
|
60
|
+
:sales_per_day_of_week: "CallDistrDO.SalesPerDOW"
|
61
|
+
:schedule_adherence_per_day_of_week: "CallDistrDO.StaffPerDOW"
|
62
|
+
:queue_length_per_day_of_week: "CallDistrDO.QPosPerDOW"
|
63
|
+
:inclusive_sla_per_day_of_week: "CallDistrDO.InclSlaPerDOW"
|
64
|
+
:traffic_analysis_per_day_of_week: "CallDistrDO.TrafficAnPerDOW"
|
65
|
+
:agent_session_detail: "AgentsDO.ReportAgents"
|
66
|
+
:session_and_pause_durations: "AgentsDO.SessionPauseDur"
|
67
|
+
:agent_availability: "AgentsDO.AgentAvail"
|
68
|
+
:answered_calls: "AgentsDO.AnsCallsQueues"
|
69
|
+
:answered_calls_by_custom_group: "AgentsDO.AnsCallsCG"
|
70
|
+
:answered_calls_by_location: "AgentsDO.AnsCallsLocation"
|
71
|
+
:answered_calls_by_service_group: "AgentsDO.AnsCallsSG"
|
72
|
+
:agent_performance_by_acd_group: "AgentsDO.PerformanceAcdGroups"
|
73
|
+
:agent_occupancy_report: "AgentsDO.AgentOccupancy"
|
74
|
+
:agent_payable_time_by_hour: "AgentsDO.AgentPayableTimeByHour"
|
75
|
+
:agent_billable_time_by_hour: "AgentsDO.AgentBillableTimeByHour"
|
76
|
+
:detail_of_agent_pauses: "DetailsDO.AgentPauses"
|
77
|
+
:outcomes: "OutcomesDO.GeneralRep"
|
78
|
+
:call_results_by_outcomes: "OutcomesDO.CallResByOutcome"
|
79
|
+
:billable_activities: "OutcomesDO.ActivBillable"
|
80
|
+
:non_billable_activities: "OutcomesDO.ActivNotBillable"
|
81
|
+
:detailed_agent_report: "OutcomesDO.AgentReportDetailed"
|
82
|
+
:outcomes_per_agent: "OutcomesDO.AgentOutcomes"
|
83
|
+
:ivr_traversals: "IvrDO.IvrReport"
|
84
|
+
:ivr_timing: "IvrDO.IvrTiming"
|
85
|
+
:ivr_goals: "IvrDO.IvrGoals"
|
86
|
+
|
data/qmetrics.gemspec
ADDED
@@ -0,0 +1,25 @@
|
|
1
|
+
# coding: utf-8
|
2
|
+
lib = File.expand_path('../lib', __FILE__)
|
3
|
+
$LOAD_PATH.unshift(lib) unless $LOAD_PATH.include?(lib)
|
4
|
+
require 'qmetrics/version'
|
5
|
+
|
6
|
+
Gem::Specification.new do |spec|
|
7
|
+
spec.name = "qmetrics"
|
8
|
+
spec.version = Qmetrics::VERSION
|
9
|
+
spec.authors = ["Kevin Collette"]
|
10
|
+
spec.email = ["kevcollette@gmail.com"]
|
11
|
+
spec.summary = %q{A gem that wraps the Queuemetrics JSON API with Ruby}
|
12
|
+
spec.description = %q{}
|
13
|
+
spec.homepage = ""
|
14
|
+
spec.license = "MIT"
|
15
|
+
|
16
|
+
spec.files = `git ls-files -z`.split("\x0")
|
17
|
+
spec.executables = spec.files.grep(%r{^bin/}) { |f| File.basename(f) }
|
18
|
+
spec.test_files = spec.files.grep(%r{^(test|spec|features)/})
|
19
|
+
spec.require_paths = ["lib"]
|
20
|
+
|
21
|
+
spec.add_development_dependency "bundler", "~> 1.7"
|
22
|
+
spec.add_development_dependency "rake", "~> 10.0"
|
23
|
+
spec.add_development_dependency "rspec", "~> 3.2.0"
|
24
|
+
spec.add_runtime_dependency "httparty", "~> 0.13.3"
|
25
|
+
end
|
@@ -0,0 +1,53 @@
|
|
1
|
+
describe Qmetrics::API do
|
2
|
+
|
3
|
+
let(:api) { Qmetrics::API.new(@api_config.to_h) }
|
4
|
+
|
5
|
+
before :all do
|
6
|
+
@api_config = APIConfig.new
|
7
|
+
end
|
8
|
+
|
9
|
+
describe "#new" do
|
10
|
+
it "should return a new Qmetrics::API object" do
|
11
|
+
expect(api).to be_a(Qmetrics::API)
|
12
|
+
end
|
13
|
+
end
|
14
|
+
|
15
|
+
describe "#call" do
|
16
|
+
context "it is passed invalid auth credentials" do
|
17
|
+
|
18
|
+
it "should throw an exception" do
|
19
|
+
api_config = {server: @api_config.server,
|
20
|
+
port: @api_config.port,
|
21
|
+
user: "foo", pass: "bar" }
|
22
|
+
wrong_api = Qmetrics::API.new(api_config.to_h)
|
23
|
+
expect{wrong_api.call("agent/jsonEditorApi.do")}.to raise_exception("501")
|
24
|
+
end
|
25
|
+
end
|
26
|
+
|
27
|
+
context "it is passed an invalid api method" do
|
28
|
+
it "should throw an exception" do
|
29
|
+
expect{api.call("agt/jsonEditorApi.do")}.to raise_exception("500")
|
30
|
+
end
|
31
|
+
end
|
32
|
+
|
33
|
+
context "it is passed a valid Queuemetrics api method" do
|
34
|
+
it "should return an array" do
|
35
|
+
expect(api.call("agent/jsonEditorApi.do")).to be_an(Array)
|
36
|
+
end
|
37
|
+
end
|
38
|
+
|
39
|
+
end
|
40
|
+
|
41
|
+
describe "#stats" do
|
42
|
+
let(:q_stats) { { queues: [1],
|
43
|
+
from: Time.now-86400,
|
44
|
+
to: Time.now } }
|
45
|
+
|
46
|
+
it "should return a Qmetrics::Stats object" do
|
47
|
+
expect(api.stats(q_stats)).to be_an_instance_of(Qmetrics::Stats)
|
48
|
+
end
|
49
|
+
|
50
|
+
end
|
51
|
+
|
52
|
+
end
|
53
|
+
|
@@ -0,0 +1,64 @@
|
|
1
|
+
describe Qmetrics::Response do
|
2
|
+
|
3
|
+
let(:api) { Qmetrics::API.new(@api_config.to_h)}
|
4
|
+
let(:stats) { api.stats(@stats_config.to_h) }
|
5
|
+
let(:response) { stats.get(:stints,:answered_calls,:all_calls) }
|
6
|
+
|
7
|
+
before :all do
|
8
|
+
@api_config = APIConfig.new
|
9
|
+
@stats_config = StatsConfig.new
|
10
|
+
end
|
11
|
+
|
12
|
+
describe "#result" do
|
13
|
+
it "should respond" do
|
14
|
+
expect{response.result}.not_to raise_exception
|
15
|
+
end
|
16
|
+
|
17
|
+
context "The result is for multiple agents" do
|
18
|
+
let(:result) { stats.answered_calls.result }
|
19
|
+
|
20
|
+
it "should be an Array of Hashes" do
|
21
|
+
expect(result[:answered_calls]).to be_an(Array)
|
22
|
+
expect(result[:answered_calls].first).to be_a(Hash)
|
23
|
+
end
|
24
|
+
|
25
|
+
end
|
26
|
+
|
27
|
+
context "The result is for all agents" do
|
28
|
+
let(:result) { stats.all_calls.result }
|
29
|
+
|
30
|
+
it "should be a Hash" do
|
31
|
+
expect(result[:all_calls]).to be_a(Hash)
|
32
|
+
end
|
33
|
+
|
34
|
+
end
|
35
|
+
|
36
|
+
it "should remove HTML character entities from output" do
|
37
|
+
result = stats.agent_payable_time_by_hour.result
|
38
|
+
result[:agent_payable_time_by_hour].each do |n|
|
39
|
+
n.each do |k,v|
|
40
|
+
expect(k).to_not include(" ")
|
41
|
+
expect(v).to_not include(" ")
|
42
|
+
expect(k).to_not include("<")
|
43
|
+
expect(v).to_not include("<")
|
44
|
+
end
|
45
|
+
end
|
46
|
+
end
|
47
|
+
|
48
|
+
it "should remove superflous key-value pairs" do
|
49
|
+
result = stats.unanswered_calls_details.result
|
50
|
+
junk = ["...","-",""]
|
51
|
+
result[:unanswered_calls_details].each do |n|
|
52
|
+
n.each do |k,v|
|
53
|
+
if junk.include?(k)
|
54
|
+
expect(junk).not_to include(v)
|
55
|
+
elsif junk.include?(v)
|
56
|
+
expect(junk).not_to include(k)
|
57
|
+
end
|
58
|
+
end
|
59
|
+
end
|
60
|
+
end
|
61
|
+
|
62
|
+
end
|
63
|
+
|
64
|
+
end
|
data/spec/spec_helper.rb
ADDED
@@ -0,0 +1,17 @@
|
|
1
|
+
class APIConfig
|
2
|
+
attr_reader :server, :port, :user, :pass
|
3
|
+
|
4
|
+
def initialize
|
5
|
+
@api_config = YAML.load_file(File.join(File.dirname(__FILE__),
|
6
|
+
"api_config.yml"))
|
7
|
+
@server = @api_config[:server]
|
8
|
+
@port = @api_config[:port]
|
9
|
+
@user = @api_config[:user]
|
10
|
+
@pass = @api_config[:pass]
|
11
|
+
end
|
12
|
+
|
13
|
+
def to_h
|
14
|
+
@api_config
|
15
|
+
end
|
16
|
+
|
17
|
+
end
|
@@ -0,0 +1,18 @@
|
|
1
|
+
class RealtimeConfig
|
2
|
+
attr_reader :queues
|
3
|
+
|
4
|
+
def initialize
|
5
|
+
@realtime_config = YAML.load_file(File.join(File.dirname(__FILE__),
|
6
|
+
"realtime_config.yml"))
|
7
|
+
@api_config = APIConfig.new
|
8
|
+
@queues = @realtime_config[:queues]
|
9
|
+
@api = Qmetrics::API.new(@api_config.to_h)
|
10
|
+
end
|
11
|
+
|
12
|
+
def to_h
|
13
|
+
@realtime_config[:api] = @api
|
14
|
+
@realtime_config
|
15
|
+
end
|
16
|
+
|
17
|
+
end
|
18
|
+
|
@@ -0,0 +1,46 @@
|
|
1
|
+
RSpec.shared_examples 'a Qmetrics::Caller' do |config_obj|
|
2
|
+
|
3
|
+
caller = described_class.new(config_obj.to_h)
|
4
|
+
|
5
|
+
describe "#api_methods" do
|
6
|
+
it "should exist" do
|
7
|
+
expect{caller.api_methods}.not_to raise_exception
|
8
|
+
end
|
9
|
+
end
|
10
|
+
|
11
|
+
caller.api_methods.each do |k, v|
|
12
|
+
describe "##{k}" do
|
13
|
+
before :all do
|
14
|
+
@response = caller.public_send(k)
|
15
|
+
end
|
16
|
+
|
17
|
+
let(:response) { @response.dup }
|
18
|
+
|
19
|
+
it "should return an API Response" do
|
20
|
+
expect(response).to be_a(Qmetrics::Response)
|
21
|
+
end
|
22
|
+
|
23
|
+
it "should return a response with the API call's key" do
|
24
|
+
expect(response.result).to have_key(k)
|
25
|
+
end
|
26
|
+
end
|
27
|
+
end
|
28
|
+
|
29
|
+
describe "#get" do
|
30
|
+
let(:method) { caller.api_methods.first.first }
|
31
|
+
let(:method2) { caller.api_methods.take(2).last.first }
|
32
|
+
let(:response) { caller.get(method, method2) }
|
33
|
+
it "should return responses for all api methods passed to it." do
|
34
|
+
expect(response).to be_a(Qmetrics::Response)
|
35
|
+
expect(response.result).to have_key(method)
|
36
|
+
expect(response.result).to have_key(method2)
|
37
|
+
end
|
38
|
+
end
|
39
|
+
|
40
|
+
describe "#to_s" do
|
41
|
+
it "should return a string" do
|
42
|
+
expect(caller.to_s).to be_a(String)
|
43
|
+
end
|
44
|
+
end
|
45
|
+
|
46
|
+
end
|
@@ -0,0 +1,22 @@
|
|
1
|
+
class StatsConfig
|
2
|
+
attr_reader :queues, :from, :to
|
3
|
+
|
4
|
+
def initialize
|
5
|
+
@stats_config = YAML.load_file(File.join(File.dirname(__FILE__),
|
6
|
+
"stats_config.yml"))
|
7
|
+
@api_config = APIConfig.new
|
8
|
+
@queues = @stats_config[:queues]
|
9
|
+
@from = Time.parse(@stats_config[:from])
|
10
|
+
@to = Time.parse(@stats_config[:to])
|
11
|
+
@api = Qmetrics::API.new(@api_config.to_h)
|
12
|
+
end
|
13
|
+
|
14
|
+
def to_h
|
15
|
+
@stats_config[:from] = @from
|
16
|
+
@stats_config[:to] = @to
|
17
|
+
@stats_config[:api] = @api
|
18
|
+
@stats_config
|
19
|
+
end
|
20
|
+
|
21
|
+
end
|
22
|
+
|
metadata
ADDED
@@ -0,0 +1,138 @@
|
|
1
|
+
--- !ruby/object:Gem::Specification
|
2
|
+
name: qmetrics
|
3
|
+
version: !ruby/object:Gem::Version
|
4
|
+
version: 0.1.3
|
5
|
+
platform: ruby
|
6
|
+
authors:
|
7
|
+
- Kevin Collette
|
8
|
+
autorequire:
|
9
|
+
bindir: bin
|
10
|
+
cert_chain: []
|
11
|
+
date: 2015-12-23 00:00:00.000000000 Z
|
12
|
+
dependencies:
|
13
|
+
- !ruby/object:Gem::Dependency
|
14
|
+
name: bundler
|
15
|
+
requirement: !ruby/object:Gem::Requirement
|
16
|
+
requirements:
|
17
|
+
- - "~>"
|
18
|
+
- !ruby/object:Gem::Version
|
19
|
+
version: '1.7'
|
20
|
+
type: :development
|
21
|
+
prerelease: false
|
22
|
+
version_requirements: !ruby/object:Gem::Requirement
|
23
|
+
requirements:
|
24
|
+
- - "~>"
|
25
|
+
- !ruby/object:Gem::Version
|
26
|
+
version: '1.7'
|
27
|
+
- !ruby/object:Gem::Dependency
|
28
|
+
name: rake
|
29
|
+
requirement: !ruby/object:Gem::Requirement
|
30
|
+
requirements:
|
31
|
+
- - "~>"
|
32
|
+
- !ruby/object:Gem::Version
|
33
|
+
version: '10.0'
|
34
|
+
type: :development
|
35
|
+
prerelease: false
|
36
|
+
version_requirements: !ruby/object:Gem::Requirement
|
37
|
+
requirements:
|
38
|
+
- - "~>"
|
39
|
+
- !ruby/object:Gem::Version
|
40
|
+
version: '10.0'
|
41
|
+
- !ruby/object:Gem::Dependency
|
42
|
+
name: rspec
|
43
|
+
requirement: !ruby/object:Gem::Requirement
|
44
|
+
requirements:
|
45
|
+
- - "~>"
|
46
|
+
- !ruby/object:Gem::Version
|
47
|
+
version: 3.2.0
|
48
|
+
type: :development
|
49
|
+
prerelease: false
|
50
|
+
version_requirements: !ruby/object:Gem::Requirement
|
51
|
+
requirements:
|
52
|
+
- - "~>"
|
53
|
+
- !ruby/object:Gem::Version
|
54
|
+
version: 3.2.0
|
55
|
+
- !ruby/object:Gem::Dependency
|
56
|
+
name: httparty
|
57
|
+
requirement: !ruby/object:Gem::Requirement
|
58
|
+
requirements:
|
59
|
+
- - "~>"
|
60
|
+
- !ruby/object:Gem::Version
|
61
|
+
version: 0.13.3
|
62
|
+
type: :runtime
|
63
|
+
prerelease: false
|
64
|
+
version_requirements: !ruby/object:Gem::Requirement
|
65
|
+
requirements:
|
66
|
+
- - "~>"
|
67
|
+
- !ruby/object:Gem::Version
|
68
|
+
version: 0.13.3
|
69
|
+
description: ''
|
70
|
+
email:
|
71
|
+
- kevcollette@gmail.com
|
72
|
+
executables: []
|
73
|
+
extensions: []
|
74
|
+
extra_rdoc_files: []
|
75
|
+
files:
|
76
|
+
- ".gitignore"
|
77
|
+
- ".rspec"
|
78
|
+
- ".ruby-gemset"
|
79
|
+
- ".ruby-version"
|
80
|
+
- Gemfile
|
81
|
+
- LICENSE.txt
|
82
|
+
- README.md
|
83
|
+
- Rakefile
|
84
|
+
- lib/qmetrics.rb
|
85
|
+
- lib/qmetrics/api.rb
|
86
|
+
- lib/qmetrics/caller.rb
|
87
|
+
- lib/qmetrics/realtime.rb
|
88
|
+
- lib/qmetrics/realtime_methods.yml
|
89
|
+
- lib/qmetrics/response.rb
|
90
|
+
- lib/qmetrics/stats.rb
|
91
|
+
- lib/qmetrics/stats_methods.yml
|
92
|
+
- lib/qmetrics/version.rb
|
93
|
+
- qmetrics.gemspec
|
94
|
+
- spec/lib/qmetrics/api_spec.rb
|
95
|
+
- spec/lib/qmetrics/realtime_spec.rb
|
96
|
+
- spec/lib/qmetrics/response_spec.rb
|
97
|
+
- spec/lib/qmetrics/stats_spec.rb
|
98
|
+
- spec/lib/qmetrics/version_spec.rb
|
99
|
+
- spec/spec_helper.rb
|
100
|
+
- spec/support/api_config.rb
|
101
|
+
- spec/support/realtime_config.rb
|
102
|
+
- spec/support/shared_examples_for_caller.rb
|
103
|
+
- spec/support/stats_config.rb
|
104
|
+
homepage: ''
|
105
|
+
licenses:
|
106
|
+
- MIT
|
107
|
+
metadata: {}
|
108
|
+
post_install_message:
|
109
|
+
rdoc_options: []
|
110
|
+
require_paths:
|
111
|
+
- lib
|
112
|
+
required_ruby_version: !ruby/object:Gem::Requirement
|
113
|
+
requirements:
|
114
|
+
- - ">="
|
115
|
+
- !ruby/object:Gem::Version
|
116
|
+
version: '0'
|
117
|
+
required_rubygems_version: !ruby/object:Gem::Requirement
|
118
|
+
requirements:
|
119
|
+
- - ">="
|
120
|
+
- !ruby/object:Gem::Version
|
121
|
+
version: '0'
|
122
|
+
requirements: []
|
123
|
+
rubyforge_project:
|
124
|
+
rubygems_version: 2.2.2
|
125
|
+
signing_key:
|
126
|
+
specification_version: 4
|
127
|
+
summary: A gem that wraps the Queuemetrics JSON API with Ruby
|
128
|
+
test_files:
|
129
|
+
- spec/lib/qmetrics/api_spec.rb
|
130
|
+
- spec/lib/qmetrics/realtime_spec.rb
|
131
|
+
- spec/lib/qmetrics/response_spec.rb
|
132
|
+
- spec/lib/qmetrics/stats_spec.rb
|
133
|
+
- spec/lib/qmetrics/version_spec.rb
|
134
|
+
- spec/spec_helper.rb
|
135
|
+
- spec/support/api_config.rb
|
136
|
+
- spec/support/realtime_config.rb
|
137
|
+
- spec/support/shared_examples_for_caller.rb
|
138
|
+
- spec/support/stats_config.rb
|