qmetrics 0.1.3
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +7 -0
 - data/.gitignore +17 -0
 - data/.rspec +2 -0
 - data/.ruby-gemset +1 -0
 - data/.ruby-version +1 -0
 - data/Gemfile +2 -0
 - data/LICENSE.txt +22 -0
 - data/README.md +141 -0
 - data/Rakefile +2 -0
 - data/lib/qmetrics.rb +14 -0
 - data/lib/qmetrics/api.rb +45 -0
 - data/lib/qmetrics/caller.rb +63 -0
 - data/lib/qmetrics/realtime.rb +12 -0
 - data/lib/qmetrics/realtime_methods.yml +13 -0
 - data/lib/qmetrics/response.rb +65 -0
 - data/lib/qmetrics/stats.rb +20 -0
 - data/lib/qmetrics/stats_methods.yml +86 -0
 - data/lib/qmetrics/version.rb +3 -0
 - data/qmetrics.gemspec +25 -0
 - data/spec/lib/qmetrics/api_spec.rb +53 -0
 - data/spec/lib/qmetrics/realtime_spec.rb +5 -0
 - data/spec/lib/qmetrics/response_spec.rb +64 -0
 - data/spec/lib/qmetrics/stats_spec.rb +7 -0
 - data/spec/lib/qmetrics/version_spec.rb +8 -0
 - data/spec/spec_helper.rb +12 -0
 - data/spec/support/api_config.rb +17 -0
 - data/spec/support/realtime_config.rb +18 -0
 - data/spec/support/shared_examples_for_caller.rb +46 -0
 - data/spec/support/stats_config.rb +22 -0
 - metadata +138 -0
 
    
        checksums.yaml
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            SHA1:
         
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              metadata.gz: ae3049cafee32758f34d294bb86246b8f9cc7bdd
         
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              data.tar.gz: ba4d97cca904ded5689436d108ce7375e08649c7
         
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            SHA512:
         
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              metadata.gz: 02b65c3c6472a6958b21289462241211c8fac893d7cebdffdd85a383321a1141dfb3a52f80eabd409603337d804cdfb1e299f67d40d0c870cdbc63abf00ebaef
         
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              data.tar.gz: 56b07f2d90f474895da16e6fa24fef75c24dd85c856473db5ddfd55c21389b5dd27197984850bc337ad1e47c307fef35f2aaaef4297e5218e3500aaf93a7dd83
         
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        data/.gitignore
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        data/.rspec
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        data/.ruby-gemset
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            Qmetrics
         
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        data/.ruby-version
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            ruby-2.1.3
         
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        data/Gemfile
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        data/LICENSE.txt
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            Copyright (c) 2014 Kevin Collette
         
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            MIT License
         
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            Permission is hereby granted, free of charge, to any person obtaining
         
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            a copy of this software and associated documentation files (the
         
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            "Software"), to deal in the Software without restriction, including
         
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            without limitation the rights to use, copy, modify, merge, publish,
         
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            distribute, sublicense, and/or sell copies of the Software, and to
         
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            permit persons to whom the Software is furnished to do so, subject to
         
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            the following conditions:
         
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            The above copyright notice and this permission notice shall be
         
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            included in all copies or substantial portions of the Software.
         
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            THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
         
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            EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
         
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            MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
         
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            NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
         
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            LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
         
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            OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
         
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            WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
         
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        data/README.md
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            # Qmetrics
         
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            Qmetrics is a gem that wraps the Queuemetrics JSON API with Ruby!
         
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            ## Installation
         
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            Add this line to your application's Gemfile:
         
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            ```ruby
         
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            gem 'qmetrics'
         
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            ```
         
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            And then execute:
         
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                $ bundle
         
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            Or install it yourself as:
         
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                $ gem install qmetrics
         
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            ## Usage
         
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            Note that this gem is unfinished! Things still need to be tweaked and tested.
         
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            ```ruby
         
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            api = Qmetrics::API.new(server: 192.168.1.101, port: 80, user: "foo", pass: "bar")
         
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            api.stats(queue: [4343], from: Time.now-86400, to: Time.now)
         
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            p api.stats.all_calls.result
         
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            #=> #<Qmetrics::Response:0x007feac2bdada8 @status="OK", @description="", @time_elapsed="109ms", @qmetrics_version="14.06.2", @result={:all_calls=>{"All calls:"=>" ", "N. calls answered by operators:"=>"1,477", "Average call length:"=>"387.1 s.", "Min call length:"=>"0:00", "Max call length:"=>"1:22:45", "Total call length:"=>"158.8 H", "Average call waiting time:"=>"20.8 s.", "Min waiting time:"=>"0:01", "Max waiting time:"=>"7:54", "Total waiting time:"=>"8.6 H", "Average initial position"=>"1.5", "Min initial position"=>"1", "Max initial position"=>"7", "Coverage"=>"99.9%"}}
         
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            ```
         
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            ## Supported Methods
         
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            ### Stats
         
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              - all_calls
         
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              - calls_within
         
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              - agents_on_queue
         
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              - service_level_agreement
         
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              - disconnection_causes
         
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              - transfers
         
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              - answered_calls_by_queue
         
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              - answered_calls_by_direction
         
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              - stints
         
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              - initial_queue_positions
         
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              - ivr_selections
         
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              - dnis
         
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              - music_on_hold_by_agent
         
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              - report_header
         
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              - answered_calls_details
         
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              - ivr_details
         
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              - all_unanswered_calls
         
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              - unanswered_calls_within
         
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              - disconnection_causes
         
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              - unanswered_by_queue
         
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              - unanswered_outbound_calls
         
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              - unanswered_by_length
         
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              - inclusive_sla
         
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              - unanswered_by_key_press
         
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              - unanswered_stints
         
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              - all_calls_by_stints
         
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              - all_calls_initial_queue_position
         
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              - lost_calls_ivr_selections
         
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              - all_calls_ivr_selections
         
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              - lost_calls_dnis
         
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              - all_calls_dnis
         
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              - call_overview
         
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              - inclusive_answered_sla
         
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              - unanswered_calls_details
         
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              - area_code_report
         
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              - answered_calls_by_area
         
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              - inbound_acd_call_attempts
         
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              - acd_attempts_by_queue
         
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              - acd_attempts_by_terminal
         
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              - answered_call_distribution_by_day
         
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              - answered_call_wait_time_per_day
         
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              - unanswered_call_wait_time_per_day
         
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              - sales_per_day
         
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              - schedule_adherence_per_day
         
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              - queue_length_per_day
         
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              - inclusive_sla_per_day
         
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              - traffic_analysis_per_day
         
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              - answered_call_distribution_per_hour
         
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              - answered_call_wait_time_per_hour
         
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              - unanswered_call_wait_time_per_hour
         
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              - sales_per_hour
         
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              - schedule_adherence_per_hour
         
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              - queue_length_per_hour
         
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              - inclusive_sla_per_hour
         
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              - traffic_analysis_per_hour
         
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              - answered_call_distribution_per_day_of_week
         
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              - answered_call_wait_time_per_day_of_week
         
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              - unanswered_call_wait_time_per_day_of_week
         
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              - sales_per_day_of_week
         
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              - schedule_adherence_per_day_of_week
         
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              - queue_length_per_day_of_week
         
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              - inclusive_sla_per_day_of_week
         
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              - traffic_analysis_per_day_of_week
         
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              - agent_session_detail
         
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              - session_and_pause_durations
         
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              - agent_availability
         
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              - answered_calls
         
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              - answered_calls_by_custom_group
         
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              - answered_calls_by_location
         
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              - answered_calls_by_service_group
         
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              - agent_performance_by_acd_group
         
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              - agent_occupancy_report
         
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              - agent_payable_time_by_hour
         
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              - agent_billable_time_by_hour
         
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              - detail_of_agent_pauses
         
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              - outcomes
         
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              - call_results_by_outcomes
         
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              - billable_activities
         
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              - non_billable_activities
         
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              - detailed_agent_report
         
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              - outcomes_per_agent
         
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              - ivr_traversals
         
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              - ivr_timing
         
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              - ivr_goals
         
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            ### Realtime
         
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              - queues_in_use
         
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              - calls_being_processed
         
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              - agents_logged_in
         
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              - wallboard_top_panel
         
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              - wall_calls_being_processed
         
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              - visitor_calls_processed
         
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              - calls_taken
         
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              - calls_lost
         
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              - raw_agent_panel
         
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              - raw_calls_panel
         
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            ## Contributing
         
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            1. Fork it ( https://github.com/[my-github-username]/Qmetrics/fork )
         
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            2. Create your feature branch (`git checkout -b my-new-feature`)
         
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            3. Commit your changes (`git commit -am 'Add some feature'`)
         
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            4. Push to the branch (`git push origin my-new-feature`)
         
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            5. Create a new Pull Request
         
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        data/Rakefile
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        data/lib/qmetrics.rb
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        data/lib/qmetrics/api.rb
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            module Qmetrics
         
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              class HTTPStatusError < StandardError
         
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              end
         
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              class API
         
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                def initialize(server: , port: , user: , pass: )
         
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                  @base_route = "http://#{server}:#{port}/queuemetrics"
         
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                  @auth = { basic_auth: { username: user, password: pass } }
         
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                end
         
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                def call(api_method,options={})
         
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                  check_status(HTTParty.get("#{@base_route}/#{api_method}",
         
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                                            options.merge(@auth)))
         
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                end
         
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                def stats(**args)
         
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                  if args.empty?
         
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                    @stats
         
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                  else
         
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                    @stats = Qmetrics::Stats.new(args.merge({api: self}))
         
     | 
| 
      
 22 
     | 
    
         
            +
                  end
         
     | 
| 
      
 23 
     | 
    
         
            +
                end
         
     | 
| 
      
 24 
     | 
    
         
            +
             
     | 
| 
      
 25 
     | 
    
         
            +
                def realtime(**args)
         
     | 
| 
      
 26 
     | 
    
         
            +
                  if args.empty?
         
     | 
| 
      
 27 
     | 
    
         
            +
                    @realtime
         
     | 
| 
      
 28 
     | 
    
         
            +
                  else
         
     | 
| 
      
 29 
     | 
    
         
            +
                    @realtime = Qmetrics::Realtime.new(args.merge({api: self}))
         
     | 
| 
      
 30 
     | 
    
         
            +
                  end
         
     | 
| 
      
 31 
     | 
    
         
            +
                end
         
     | 
| 
      
 32 
     | 
    
         
            +
             
     | 
| 
      
 33 
     | 
    
         
            +
                private
         
     | 
| 
      
 34 
     | 
    
         
            +
             
     | 
| 
      
 35 
     | 
    
         
            +
                def check_status(r)
         
     | 
| 
      
 36 
     | 
    
         
            +
                  if r.response.code == "200"
         
     | 
| 
      
 37 
     | 
    
         
            +
                    r.parsed_response
         
     | 
| 
      
 38 
     | 
    
         
            +
                  else
         
     | 
| 
      
 39 
     | 
    
         
            +
                    raise(HTTPStatusError, r.response.code)
         
     | 
| 
      
 40 
     | 
    
         
            +
                  end
         
     | 
| 
      
 41 
     | 
    
         
            +
                end
         
     | 
| 
      
 42 
     | 
    
         
            +
             
     | 
| 
      
 43 
     | 
    
         
            +
              end
         
     | 
| 
      
 44 
     | 
    
         
            +
             
     | 
| 
      
 45 
     | 
    
         
            +
            end
         
     | 
| 
         @@ -0,0 +1,63 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            module Qmetrics
         
     | 
| 
      
 2 
     | 
    
         
            +
              class Caller
         
     | 
| 
      
 3 
     | 
    
         
            +
             
     | 
| 
      
 4 
     | 
    
         
            +
                class << self 
         
     | 
| 
      
 5 
     | 
    
         
            +
                  attr_reader :api_methods
         
     | 
| 
      
 6 
     | 
    
         
            +
                end
         
     | 
| 
      
 7 
     | 
    
         
            +
             
     | 
| 
      
 8 
     | 
    
         
            +
                def initialize(queues: , api: )
         
     | 
| 
      
 9 
     | 
    
         
            +
                  @queues = queues
         
     | 
| 
      
 10 
     | 
    
         
            +
                  @api = api
         
     | 
| 
      
 11 
     | 
    
         
            +
                  clear_blocks
         
     | 
| 
      
 12 
     | 
    
         
            +
                end
         
     | 
| 
      
 13 
     | 
    
         
            +
             
     | 
| 
      
 14 
     | 
    
         
            +
                def get(*args)
         
     | 
| 
      
 15 
     | 
    
         
            +
                  clear_blocks
         
     | 
| 
      
 16 
     | 
    
         
            +
                  args.each do |k|
         
     | 
| 
      
 17 
     | 
    
         
            +
                    @blocks.push(api_methods[k.to_sym]) if call_exists?(k.to_sym)
         
     | 
| 
      
 18 
     | 
    
         
            +
                  end
         
     | 
| 
      
 19 
     | 
    
         
            +
                  execute
         
     | 
| 
      
 20 
     | 
    
         
            +
                end
         
     | 
| 
      
 21 
     | 
    
         
            +
             
     | 
| 
      
 22 
     | 
    
         
            +
                # url encoded '|' to '%7C'
         
     | 
| 
      
 23 
     | 
    
         
            +
                def to_s
         
     | 
| 
      
 24 
     | 
    
         
            +
                  "/jsonStatsApi.do?queues=#{@queues.join('%7C')}"
         
     | 
| 
      
 25 
     | 
    
         
            +
                end
         
     | 
| 
      
 26 
     | 
    
         
            +
             
     | 
| 
      
 27 
     | 
    
         
            +
                def self.load_api_methods(file)
         
     | 
| 
      
 28 
     | 
    
         
            +
                  @api_methods ||= load_yml(file)
         
     | 
| 
      
 29 
     | 
    
         
            +
                end
         
     | 
| 
      
 30 
     | 
    
         
            +
             
     | 
| 
      
 31 
     | 
    
         
            +
                def api_methods
         
     | 
| 
      
 32 
     | 
    
         
            +
                  self.class.api_methods
         
     | 
| 
      
 33 
     | 
    
         
            +
                end
         
     | 
| 
      
 34 
     | 
    
         
            +
             
     | 
| 
      
 35 
     | 
    
         
            +
                private
         
     | 
| 
      
 36 
     | 
    
         
            +
                
         
     | 
| 
      
 37 
     | 
    
         
            +
                def self.load_yml(file)
         
     | 
| 
      
 38 
     | 
    
         
            +
                  YAML.load_file(File.join(File.dirname(__FILE__),file))
         
     | 
| 
      
 39 
     | 
    
         
            +
                end
         
     | 
| 
      
 40 
     | 
    
         
            +
             
     | 
| 
      
 41 
     | 
    
         
            +
                def self.generate_api_methods
         
     | 
| 
      
 42 
     | 
    
         
            +
                  api_methods.each do |k, v| 
         
     | 
| 
      
 43 
     | 
    
         
            +
                    define_method(k.to_sym) do
         
     | 
| 
      
 44 
     | 
    
         
            +
                      @blocks = [v]
         
     | 
| 
      
 45 
     | 
    
         
            +
                      execute
         
     | 
| 
      
 46 
     | 
    
         
            +
                    end
         
     | 
| 
      
 47 
     | 
    
         
            +
                  end
         
     | 
| 
      
 48 
     | 
    
         
            +
                end
         
     | 
| 
      
 49 
     | 
    
         
            +
             
     | 
| 
      
 50 
     | 
    
         
            +
                def execute
         
     | 
| 
      
 51 
     | 
    
         
            +
                  Qmetrics::Response.new(@api.call(to_s),api_methods)
         
     | 
| 
      
 52 
     | 
    
         
            +
                end
         
     | 
| 
      
 53 
     | 
    
         
            +
             
     | 
| 
      
 54 
     | 
    
         
            +
                def call_exists?(call)
         
     | 
| 
      
 55 
     | 
    
         
            +
                  api_methods.keys.include? call
         
     | 
| 
      
 56 
     | 
    
         
            +
                end
         
     | 
| 
      
 57 
     | 
    
         
            +
             
     | 
| 
      
 58 
     | 
    
         
            +
                def clear_blocks
         
     | 
| 
      
 59 
     | 
    
         
            +
                  @blocks = []
         
     | 
| 
      
 60 
     | 
    
         
            +
                end
         
     | 
| 
      
 61 
     | 
    
         
            +
             
     | 
| 
      
 62 
     | 
    
         
            +
              end
         
     | 
| 
      
 63 
     | 
    
         
            +
            end
         
     | 
| 
         @@ -0,0 +1,13 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            ---
         
     | 
| 
      
 2 
     | 
    
         
            +
              :queues_in_use: "RealtimeDO.RTRiassunto"
         
     | 
| 
      
 3 
     | 
    
         
            +
              :calls_being_processed: "RealtimeDO.RTCallsBeingProc"
         
     | 
| 
      
 4 
     | 
    
         
            +
              :agents_logged_in: "RealtimeDO.RTAgentsLoggedIn"
         
     | 
| 
      
 5 
     | 
    
         
            +
              :wallboard_top_panel: "RealtimeDO.WallRiassunto"
         
     | 
| 
      
 6 
     | 
    
         
            +
              :wall_calls_being_processed: "RealtimeDO.WallCallsBeingProc"
         
     | 
| 
      
 7 
     | 
    
         
            +
              :visitor_calls_processed: "RealtimeDO.VisitorCallsProc"
         
     | 
| 
      
 8 
     | 
    
         
            +
              :calls_taken: "RealtimeDO.VisitorTodaysOk"
         
     | 
| 
      
 9 
     | 
    
         
            +
              :calls_lost: "RealtimeDO.VisitorTodaysKo"
         
     | 
| 
      
 10 
     | 
    
         
            +
              :raw_agent_panel: "RealtimeDO.RtAgentsRaw"
         
     | 
| 
      
 11 
     | 
    
         
            +
              :raw_calls_panel: "RealtimeDO.RtCallsRaw"
         
     | 
| 
      
 12 
     | 
    
         
            +
             
     | 
| 
      
 13 
     | 
    
         
            +
             
     | 
| 
         @@ -0,0 +1,65 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            module Qmetrics
         
     | 
| 
      
 2 
     | 
    
         
            +
              class Response
         
     | 
| 
      
 3 
     | 
    
         
            +
                attr_reader :status, :description, :time_elapsed, :qmetrics_version, :result
         
     | 
| 
      
 4 
     | 
    
         
            +
             
     | 
| 
      
 5 
     | 
    
         
            +
                def initialize(qmetrics_result,api_methods)
         
     | 
| 
      
 6 
     | 
    
         
            +
                  @api_methods        = api_methods
         
     | 
| 
      
 7 
     | 
    
         
            +
                  @status             = qmetrics_result["result"][0][1]
         
     | 
| 
      
 8 
     | 
    
         
            +
                  @description        = qmetrics_result["result"][1][1]
         
     | 
| 
      
 9 
     | 
    
         
            +
                  @time_elapsed       = "#{qmetrics_result["result"][2][1]}ms"
         
     | 
| 
      
 10 
     | 
    
         
            +
                  @qmetrics_version   = qmetrics_result["result"][3][1]
         
     | 
| 
      
 11 
     | 
    
         
            +
             
     | 
| 
      
 12 
     | 
    
         
            +
                  qmetrics_result.delete("result")
         
     | 
| 
      
 13 
     | 
    
         
            +
                  @result = zip_results(qmetrics_result)
         
     | 
| 
      
 14 
     | 
    
         
            +
                end
         
     | 
| 
      
 15 
     | 
    
         
            +
             
     | 
| 
      
 16 
     | 
    
         
            +
                private
         
     | 
| 
      
 17 
     | 
    
         
            +
             
     | 
| 
      
 18 
     | 
    
         
            +
                def zip_results(qmetrics_result)
         
     | 
| 
      
 19 
     | 
    
         
            +
                  @result = {}
         
     | 
| 
      
 20 
     | 
    
         
            +
                  qmetrics_result.each do |k, v|
         
     | 
| 
      
 21 
     | 
    
         
            +
                    @result[translate_method_name(k)] = zip_arrs(v)
         
     | 
| 
      
 22 
     | 
    
         
            +
                  end
         
     | 
| 
      
 23 
     | 
    
         
            +
                  @result
         
     | 
| 
      
 24 
     | 
    
         
            +
                end
         
     | 
| 
      
 25 
     | 
    
         
            +
             
     | 
| 
      
 26 
     | 
    
         
            +
                def translate_method_name(java_method_name)
         
     | 
| 
      
 27 
     | 
    
         
            +
                  @api_methods.invert[java_method_name]
         
     | 
| 
      
 28 
     | 
    
         
            +
                end
         
     | 
| 
      
 29 
     | 
    
         
            +
             
     | 
| 
      
 30 
     | 
    
         
            +
                def zip_arrs(r)
         
     | 
| 
      
 31 
     | 
    
         
            +
                  r.first.size > 2 ? clean_output(zip_keys_and_values(r)) : hashify_pairs(r)
         
     | 
| 
      
 32 
     | 
    
         
            +
                end
         
     | 
| 
      
 33 
     | 
    
         
            +
             
     | 
| 
      
 34 
     | 
    
         
            +
                def zip_keys_and_values(results)
         
     | 
| 
      
 35 
     | 
    
         
            +
                  h = purge_entities_arr(results.first)
         
     | 
| 
      
 36 
     | 
    
         
            +
                  results[1..results.size].inject([]) do |a, v|
         
     | 
| 
      
 37 
     | 
    
         
            +
                    a.push(Hash[h.zip(purge_entities_arr(v))])
         
     | 
| 
      
 38 
     | 
    
         
            +
                  end
         
     | 
| 
      
 39 
     | 
    
         
            +
                end
         
     | 
| 
      
 40 
     | 
    
         
            +
             
     | 
| 
      
 41 
     | 
    
         
            +
                def clean_output(output)
         
     | 
| 
      
 42 
     | 
    
         
            +
                  output.map { |n| n.select { |k, v| !(junk_data?(k) && junk_data?(v)) } }
         
     | 
| 
      
 43 
     | 
    
         
            +
                end
         
     | 
| 
      
 44 
     | 
    
         
            +
             
     | 
| 
      
 45 
     | 
    
         
            +
                def hashify_pairs(results)
         
     | 
| 
      
 46 
     | 
    
         
            +
                  results.inject({}) do |a, v|
         
     | 
| 
      
 47 
     | 
    
         
            +
                    a.merge(purge_entities(v.first) => purge_entities(v.last))
         
     | 
| 
      
 48 
     | 
    
         
            +
                  end
         
     | 
| 
      
 49 
     | 
    
         
            +
                end
         
     | 
| 
      
 50 
     | 
    
         
            +
             
     | 
| 
      
 51 
     | 
    
         
            +
                def purge_entities_arr(values)
         
     | 
| 
      
 52 
     | 
    
         
            +
                  values.map {|n| purge_entities(n) }
         
     | 
| 
      
 53 
     | 
    
         
            +
                end
         
     | 
| 
      
 54 
     | 
    
         
            +
             
     | 
| 
      
 55 
     | 
    
         
            +
                def purge_entities(value)
         
     | 
| 
      
 56 
     | 
    
         
            +
                  [' ', '<'].each{|t| value.gsub!(t,"")}
         
     | 
| 
      
 57 
     | 
    
         
            +
                  value.strip
         
     | 
| 
      
 58 
     | 
    
         
            +
                end
         
     | 
| 
      
 59 
     | 
    
         
            +
             
     | 
| 
      
 60 
     | 
    
         
            +
                def junk_data?(value)
         
     | 
| 
      
 61 
     | 
    
         
            +
                  ["...","","-"].include? value
         
     | 
| 
      
 62 
     | 
    
         
            +
                end
         
     | 
| 
      
 63 
     | 
    
         
            +
             
     | 
| 
      
 64 
     | 
    
         
            +
              end
         
     | 
| 
      
 65 
     | 
    
         
            +
            end
         
     | 
| 
         @@ -0,0 +1,20 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            module Qmetrics
         
     | 
| 
      
 2 
     | 
    
         
            +
              class Stats < Caller
         
     | 
| 
      
 3 
     | 
    
         
            +
                load_api_methods("stats_methods.yml")
         
     | 
| 
      
 4 
     | 
    
         
            +
                generate_api_methods
         
     | 
| 
      
 5 
     | 
    
         
            +
             
     | 
| 
      
 6 
     | 
    
         
            +
                def initialize(from: , to: , **args)
         
     | 
| 
      
 7 
     | 
    
         
            +
                  super(args)
         
     | 
| 
      
 8 
     | 
    
         
            +
                  @from = from
         
     | 
| 
      
 9 
     | 
    
         
            +
                  @to = to
         
     | 
| 
      
 10 
     | 
    
         
            +
                end
         
     | 
| 
      
 11 
     | 
    
         
            +
             
     | 
| 
      
 12 
     | 
    
         
            +
                def to_s
         
     | 
| 
      
 13 
     | 
    
         
            +
                  "/QmStats" + super +
         
     | 
| 
      
 14 
     | 
    
         
            +
                  "&from=#{@from.strftime("%F.%H:%M:%S")}" \
         
     | 
| 
      
 15 
     | 
    
         
            +
                  "&to=#{@to.strftime("%F.%H:%M:%S")}" +
         
     | 
| 
      
 16 
     | 
    
         
            +
                  @blocks.map {|b| "&block=#{b}"}.join
         
     | 
| 
      
 17 
     | 
    
         
            +
                end
         
     | 
| 
      
 18 
     | 
    
         
            +
             
     | 
| 
      
 19 
     | 
    
         
            +
              end
         
     | 
| 
      
 20 
     | 
    
         
            +
            end
         
     | 
| 
         @@ -0,0 +1,86 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            ---
         
     | 
| 
      
 2 
     | 
    
         
            +
              :all_calls: "OkDO.RiassAllCalls"
         
     | 
| 
      
 3 
     | 
    
         
            +
              :calls_within: "OkDO.RiassFullyWithin"
         
     | 
| 
      
 4 
     | 
    
         
            +
              :agents_on_queue: "OkDO.AgentsOnQueue"
         
     | 
| 
      
 5 
     | 
    
         
            +
              :service_level_agreement: "OkDO.ServiceLevelAgreement"
         
     | 
| 
      
 6 
     | 
    
         
            +
              :disconnection_causes: "OkDO.DisconnectionCauses"
         
     | 
| 
      
 7 
     | 
    
         
            +
              :transfers: "OkDO.Transfers"
         
     | 
| 
      
 8 
     | 
    
         
            +
              :answered_calls_by_queue: "OkDO.AnsweredcallsByQueue"
         
     | 
| 
      
 9 
     | 
    
         
            +
              :answered_calls_by_direction: "OkDO.AnsweredcallsByDirection"
         
     | 
| 
      
 10 
     | 
    
         
            +
              :stints: "OkDO.StintsOk"
         
     | 
| 
      
 11 
     | 
    
         
            +
              :initial_queue_positions: "OkDO.QPosOk"
         
     | 
| 
      
 12 
     | 
    
         
            +
              :ivr_selections: "OkDO.IvrOk"
         
     | 
| 
      
 13 
     | 
    
         
            +
              :dnis: "OkDO.DnisOk"
         
     | 
| 
      
 14 
     | 
    
         
            +
              :music_on_hold_by_agent: "OkDO.MOHOk"
         
     | 
| 
      
 15 
     | 
    
         
            +
              :report_header: "OkDO.HDRRpt"
         
     | 
| 
      
 16 
     | 
    
         
            +
              :answered_calls_details: "DetailsDO.CallsOK"
         
     | 
| 
      
 17 
     | 
    
         
            +
              :ivr_details: "DetailsDO.CallsIVR"
         
     | 
| 
      
 18 
     | 
    
         
            +
              :all_unanswered_calls: "KoDO.ReportKoAll"
         
     | 
| 
      
 19 
     | 
    
         
            +
              :unanswered_calls_within: "KoDO.ReportKoFully"
         
     | 
| 
      
 20 
     | 
    
         
            +
              :disconnection_causes: "KoDO.DiscCauses"
         
     | 
| 
      
 21 
     | 
    
         
            +
              :unanswered_by_queue: "KoDO.UnansByQueue"
         
     | 
| 
      
 22 
     | 
    
         
            +
              :unanswered_outbound_calls: "KoDO.OutboundKo"
         
     | 
| 
      
 23 
     | 
    
         
            +
              :unanswered_by_length: "KoDO.UnansByLen"
         
     | 
| 
      
 24 
     | 
    
         
            +
              :inclusive_sla: "KoDO.InclusiveSLA"
         
     | 
| 
      
 25 
     | 
    
         
            +
              :unanswered_by_key_press: "KoDO.ReportKoKeyPress"
         
     | 
| 
      
 26 
     | 
    
         
            +
              :unanswered_stints: "KoDo.StintsKo"
         
     | 
| 
      
 27 
     | 
    
         
            +
              :all_calls_by_stints: "KoDO.StintsOkKo"
         
     | 
| 
      
 28 
     | 
    
         
            +
              :all_calls_initial_queue_position: "KoDO.QPosOkKo"
         
     | 
| 
      
 29 
     | 
    
         
            +
              :lost_calls_ivr_selections: "KoDO.IvrKo"
         
     | 
| 
      
 30 
     | 
    
         
            +
              :all_calls_ivr_selections: "KoDO.IvrOkKo"
         
     | 
| 
      
 31 
     | 
    
         
            +
              :lost_calls_dnis: "KoDO.DnisKo"
         
     | 
| 
      
 32 
     | 
    
         
            +
              :all_calls_dnis: "KoDO.DnisOkKo"
         
     | 
| 
      
 33 
     | 
    
         
            +
              :call_overview: "KoDO.OverviewOkKo"
         
     | 
| 
      
 34 
     | 
    
         
            +
              :inclusive_answered_sla: "KoDO.InclusiveAnswSLA" 
         
     | 
| 
      
 35 
     | 
    
         
            +
              :unanswered_calls_details: "DetailsDO.CallsKO"
         
     | 
| 
      
 36 
     | 
    
         
            +
              :area_code_report: "AreaAnDO.Setup"
         
     | 
| 
      
 37 
     | 
    
         
            +
              :answered_calls_by_area: "AreaAnDO.CallsKO"
         
     | 
| 
      
 38 
     | 
    
         
            +
              :inbound_acd_call_attempts: "DistrDO.ReportAcd"
         
     | 
| 
      
 39 
     | 
    
         
            +
              :acd_attempts_by_queue: "DistrDO.AcdByQueue"
         
     | 
| 
      
 40 
     | 
    
         
            +
              :acd_attempts_by_terminal: "DistrDO.AcdByTerminals"
         
     | 
| 
      
 41 
     | 
    
         
            +
              :answered_call_distribution_by_day: "CallDistrDO.AnsDistrPerDay"
         
     | 
| 
      
 42 
     | 
    
         
            +
              :answered_call_wait_time_per_day: "CallDistrDO.AnsWaitPerDay"
         
     | 
| 
      
 43 
     | 
    
         
            +
              :unanswered_call_wait_time_per_day: "CallDistrDO.UnansWaitPerDay"
         
     | 
| 
      
 44 
     | 
    
         
            +
              :sales_per_day: "CallDistrDO.SalesPerDay"
         
     | 
| 
      
 45 
     | 
    
         
            +
              :schedule_adherence_per_day: "CallDistrDO.StaffPerDay"
         
     | 
| 
      
 46 
     | 
    
         
            +
              :queue_length_per_day: "CallDistrDO.QPosPerDay"
         
     | 
| 
      
 47 
     | 
    
         
            +
              :inclusive_sla_per_day: "CallDistrDO.InclSlaPerDay"
         
     | 
| 
      
 48 
     | 
    
         
            +
              :traffic_analysis_per_day: "CallDistrDO.TrafficAnPerDay"
         
     | 
| 
      
 49 
     | 
    
         
            +
              :answered_call_distribution_per_hour: "CallDistrDO.AnsDistrPerHr"
         
     | 
| 
      
 50 
     | 
    
         
            +
              :answered_call_wait_time_per_hour: "CallDistrDO.AnsWaitPerHr"
         
     | 
| 
      
 51 
     | 
    
         
            +
              :unanswered_call_wait_time_per_hour: "CallDistrDO.UnansWaitPerHr"
         
     | 
| 
      
 52 
     | 
    
         
            +
              :sales_per_hour: "CallDistrDO.SalesPerHr"
         
     | 
| 
      
 53 
     | 
    
         
            +
              :schedule_adherence_per_hour: "CallDistrDO.StaffPerHr"
         
     | 
| 
      
 54 
     | 
    
         
            +
              :queue_length_per_hour: "CallDistrDO.QPosPerHr"
         
     | 
| 
      
 55 
     | 
    
         
            +
              :inclusive_sla_per_hour: "CallDistrDO.InclSlaPerHr"
         
     | 
| 
      
 56 
     | 
    
         
            +
              :traffic_analysis_per_hour: "CallDistrDO.TrafficAnPerHr"
         
     | 
| 
      
 57 
     | 
    
         
            +
              :answered_call_distribution_per_day_of_week: "CallDistrDO.AnsDistrPerDOW"
         
     | 
| 
      
 58 
     | 
    
         
            +
              :answered_call_wait_time_per_day_of_week: "CallDistrDO.AnsWaitPerDOW"
         
     | 
| 
      
 59 
     | 
    
         
            +
              :unanswered_call_wait_time_per_day_of_week: "CalldistrDO.UnansWaitPerDOW"
         
     | 
| 
      
 60 
     | 
    
         
            +
              :sales_per_day_of_week: "CallDistrDO.SalesPerDOW"
         
     | 
| 
      
 61 
     | 
    
         
            +
              :schedule_adherence_per_day_of_week: "CallDistrDO.StaffPerDOW"
         
     | 
| 
      
 62 
     | 
    
         
            +
              :queue_length_per_day_of_week: "CallDistrDO.QPosPerDOW"
         
     | 
| 
      
 63 
     | 
    
         
            +
              :inclusive_sla_per_day_of_week: "CallDistrDO.InclSlaPerDOW"
         
     | 
| 
      
 64 
     | 
    
         
            +
              :traffic_analysis_per_day_of_week: "CallDistrDO.TrafficAnPerDOW"
         
     | 
| 
      
 65 
     | 
    
         
            +
              :agent_session_detail: "AgentsDO.ReportAgents"
         
     | 
| 
      
 66 
     | 
    
         
            +
              :session_and_pause_durations: "AgentsDO.SessionPauseDur"
         
     | 
| 
      
 67 
     | 
    
         
            +
              :agent_availability: "AgentsDO.AgentAvail"
         
     | 
| 
      
 68 
     | 
    
         
            +
              :answered_calls: "AgentsDO.AnsCallsQueues"
         
     | 
| 
      
 69 
     | 
    
         
            +
              :answered_calls_by_custom_group: "AgentsDO.AnsCallsCG"
         
     | 
| 
      
 70 
     | 
    
         
            +
              :answered_calls_by_location: "AgentsDO.AnsCallsLocation"
         
     | 
| 
      
 71 
     | 
    
         
            +
              :answered_calls_by_service_group: "AgentsDO.AnsCallsSG"
         
     | 
| 
      
 72 
     | 
    
         
            +
              :agent_performance_by_acd_group: "AgentsDO.PerformanceAcdGroups"
         
     | 
| 
      
 73 
     | 
    
         
            +
              :agent_occupancy_report: "AgentsDO.AgentOccupancy"
         
     | 
| 
      
 74 
     | 
    
         
            +
              :agent_payable_time_by_hour: "AgentsDO.AgentPayableTimeByHour"
         
     | 
| 
      
 75 
     | 
    
         
            +
              :agent_billable_time_by_hour: "AgentsDO.AgentBillableTimeByHour"
         
     | 
| 
      
 76 
     | 
    
         
            +
              :detail_of_agent_pauses: "DetailsDO.AgentPauses"
         
     | 
| 
      
 77 
     | 
    
         
            +
              :outcomes: "OutcomesDO.GeneralRep"
         
     | 
| 
      
 78 
     | 
    
         
            +
              :call_results_by_outcomes: "OutcomesDO.CallResByOutcome"
         
     | 
| 
      
 79 
     | 
    
         
            +
              :billable_activities: "OutcomesDO.ActivBillable"
         
     | 
| 
      
 80 
     | 
    
         
            +
              :non_billable_activities: "OutcomesDO.ActivNotBillable"
         
     | 
| 
      
 81 
     | 
    
         
            +
              :detailed_agent_report: "OutcomesDO.AgentReportDetailed"
         
     | 
| 
      
 82 
     | 
    
         
            +
              :outcomes_per_agent: "OutcomesDO.AgentOutcomes"
         
     | 
| 
      
 83 
     | 
    
         
            +
              :ivr_traversals: "IvrDO.IvrReport"
         
     | 
| 
      
 84 
     | 
    
         
            +
              :ivr_timing: "IvrDO.IvrTiming"
         
     | 
| 
      
 85 
     | 
    
         
            +
              :ivr_goals: "IvrDO.IvrGoals"
         
     | 
| 
      
 86 
     | 
    
         
            +
             
     | 
    
        data/qmetrics.gemspec
    ADDED
    
    | 
         @@ -0,0 +1,25 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            # coding: utf-8
         
     | 
| 
      
 2 
     | 
    
         
            +
            lib = File.expand_path('../lib', __FILE__)
         
     | 
| 
      
 3 
     | 
    
         
            +
            $LOAD_PATH.unshift(lib) unless $LOAD_PATH.include?(lib)
         
     | 
| 
      
 4 
     | 
    
         
            +
            require 'qmetrics/version'
         
     | 
| 
      
 5 
     | 
    
         
            +
             
     | 
| 
      
 6 
     | 
    
         
            +
            Gem::Specification.new do |spec|
         
     | 
| 
      
 7 
     | 
    
         
            +
              spec.name          = "qmetrics"
         
     | 
| 
      
 8 
     | 
    
         
            +
              spec.version       = Qmetrics::VERSION
         
     | 
| 
      
 9 
     | 
    
         
            +
              spec.authors       = ["Kevin Collette"]
         
     | 
| 
      
 10 
     | 
    
         
            +
              spec.email         = ["kevcollette@gmail.com"]
         
     | 
| 
      
 11 
     | 
    
         
            +
              spec.summary       = %q{A gem that wraps the Queuemetrics JSON API with Ruby}
         
     | 
| 
      
 12 
     | 
    
         
            +
              spec.description   = %q{}
         
     | 
| 
      
 13 
     | 
    
         
            +
              spec.homepage      = ""
         
     | 
| 
      
 14 
     | 
    
         
            +
              spec.license       = "MIT"
         
     | 
| 
      
 15 
     | 
    
         
            +
             
     | 
| 
      
 16 
     | 
    
         
            +
              spec.files         = `git ls-files -z`.split("\x0")
         
     | 
| 
      
 17 
     | 
    
         
            +
              spec.executables   = spec.files.grep(%r{^bin/}) { |f| File.basename(f) }
         
     | 
| 
      
 18 
     | 
    
         
            +
              spec.test_files    = spec.files.grep(%r{^(test|spec|features)/})
         
     | 
| 
      
 19 
     | 
    
         
            +
              spec.require_paths = ["lib"]
         
     | 
| 
      
 20 
     | 
    
         
            +
             
     | 
| 
      
 21 
     | 
    
         
            +
              spec.add_development_dependency "bundler", "~> 1.7"
         
     | 
| 
      
 22 
     | 
    
         
            +
              spec.add_development_dependency "rake", "~> 10.0"
         
     | 
| 
      
 23 
     | 
    
         
            +
              spec.add_development_dependency "rspec", "~> 3.2.0"
         
     | 
| 
      
 24 
     | 
    
         
            +
              spec.add_runtime_dependency "httparty", "~> 0.13.3"
         
     | 
| 
      
 25 
     | 
    
         
            +
            end
         
     | 
| 
         @@ -0,0 +1,53 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            describe Qmetrics::API do
         
     | 
| 
      
 2 
     | 
    
         
            +
             
     | 
| 
      
 3 
     | 
    
         
            +
              let(:api) { Qmetrics::API.new(@api_config.to_h) }
         
     | 
| 
      
 4 
     | 
    
         
            +
              
         
     | 
| 
      
 5 
     | 
    
         
            +
              before :all do
         
     | 
| 
      
 6 
     | 
    
         
            +
                @api_config = APIConfig.new
         
     | 
| 
      
 7 
     | 
    
         
            +
              end
         
     | 
| 
      
 8 
     | 
    
         
            +
              
         
     | 
| 
      
 9 
     | 
    
         
            +
              describe "#new" do
         
     | 
| 
      
 10 
     | 
    
         
            +
                it "should return a new Qmetrics::API object" do
         
     | 
| 
      
 11 
     | 
    
         
            +
                  expect(api).to be_a(Qmetrics::API)
         
     | 
| 
      
 12 
     | 
    
         
            +
                end
         
     | 
| 
      
 13 
     | 
    
         
            +
              end
         
     | 
| 
      
 14 
     | 
    
         
            +
             
     | 
| 
      
 15 
     | 
    
         
            +
              describe "#call" do
         
     | 
| 
      
 16 
     | 
    
         
            +
                context "it is passed invalid auth credentials" do
         
     | 
| 
      
 17 
     | 
    
         
            +
             
     | 
| 
      
 18 
     | 
    
         
            +
                  it "should throw an exception" do
         
     | 
| 
      
 19 
     | 
    
         
            +
                    api_config = {server: @api_config.server,
         
     | 
| 
      
 20 
     | 
    
         
            +
                                  port: @api_config.port,
         
     | 
| 
      
 21 
     | 
    
         
            +
                                  user: "foo", pass: "bar" }
         
     | 
| 
      
 22 
     | 
    
         
            +
                    wrong_api = Qmetrics::API.new(api_config.to_h)
         
     | 
| 
      
 23 
     | 
    
         
            +
                    expect{wrong_api.call("agent/jsonEditorApi.do")}.to raise_exception("501")
         
     | 
| 
      
 24 
     | 
    
         
            +
                  end
         
     | 
| 
      
 25 
     | 
    
         
            +
                end
         
     | 
| 
      
 26 
     | 
    
         
            +
             
     | 
| 
      
 27 
     | 
    
         
            +
                context "it is passed an invalid api method" do
         
     | 
| 
      
 28 
     | 
    
         
            +
                  it "should throw an exception" do
         
     | 
| 
      
 29 
     | 
    
         
            +
                    expect{api.call("agt/jsonEditorApi.do")}.to raise_exception("500")
         
     | 
| 
      
 30 
     | 
    
         
            +
                  end
         
     | 
| 
      
 31 
     | 
    
         
            +
                end
         
     | 
| 
      
 32 
     | 
    
         
            +
             
     | 
| 
      
 33 
     | 
    
         
            +
                context "it is passed a valid Queuemetrics api method" do
         
     | 
| 
      
 34 
     | 
    
         
            +
                  it "should return an array" do
         
     | 
| 
      
 35 
     | 
    
         
            +
                    expect(api.call("agent/jsonEditorApi.do")).to be_an(Array)
         
     | 
| 
      
 36 
     | 
    
         
            +
                  end
         
     | 
| 
      
 37 
     | 
    
         
            +
                end
         
     | 
| 
      
 38 
     | 
    
         
            +
             
     | 
| 
      
 39 
     | 
    
         
            +
              end
         
     | 
| 
      
 40 
     | 
    
         
            +
             
     | 
| 
      
 41 
     | 
    
         
            +
              describe "#stats" do
         
     | 
| 
      
 42 
     | 
    
         
            +
                let(:q_stats) { { queues: [1],
         
     | 
| 
      
 43 
     | 
    
         
            +
                                  from: Time.now-86400,
         
     | 
| 
      
 44 
     | 
    
         
            +
                                  to: Time.now } }
         
     | 
| 
      
 45 
     | 
    
         
            +
             
     | 
| 
      
 46 
     | 
    
         
            +
                it "should return a Qmetrics::Stats object" do
         
     | 
| 
      
 47 
     | 
    
         
            +
                  expect(api.stats(q_stats)).to be_an_instance_of(Qmetrics::Stats)
         
     | 
| 
      
 48 
     | 
    
         
            +
                end
         
     | 
| 
      
 49 
     | 
    
         
            +
             
     | 
| 
      
 50 
     | 
    
         
            +
              end
         
     | 
| 
      
 51 
     | 
    
         
            +
             
     | 
| 
      
 52 
     | 
    
         
            +
            end
         
     | 
| 
      
 53 
     | 
    
         
            +
             
     | 
| 
         @@ -0,0 +1,64 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            describe Qmetrics::Response do
         
     | 
| 
      
 2 
     | 
    
         
            +
             
     | 
| 
      
 3 
     | 
    
         
            +
              let(:api) { Qmetrics::API.new(@api_config.to_h)}
         
     | 
| 
      
 4 
     | 
    
         
            +
              let(:stats) { api.stats(@stats_config.to_h) }
         
     | 
| 
      
 5 
     | 
    
         
            +
              let(:response) { stats.get(:stints,:answered_calls,:all_calls) }
         
     | 
| 
      
 6 
     | 
    
         
            +
             
     | 
| 
      
 7 
     | 
    
         
            +
              before :all do
         
     | 
| 
      
 8 
     | 
    
         
            +
                @api_config = APIConfig.new
         
     | 
| 
      
 9 
     | 
    
         
            +
                @stats_config = StatsConfig.new
         
     | 
| 
      
 10 
     | 
    
         
            +
              end
         
     | 
| 
      
 11 
     | 
    
         
            +
             
     | 
| 
      
 12 
     | 
    
         
            +
              describe "#result" do
         
     | 
| 
      
 13 
     | 
    
         
            +
                it "should respond" do
         
     | 
| 
      
 14 
     | 
    
         
            +
                  expect{response.result}.not_to raise_exception
         
     | 
| 
      
 15 
     | 
    
         
            +
                end
         
     | 
| 
      
 16 
     | 
    
         
            +
             
     | 
| 
      
 17 
     | 
    
         
            +
                context "The result is for multiple agents" do
         
     | 
| 
      
 18 
     | 
    
         
            +
                  let(:result) { stats.answered_calls.result }
         
     | 
| 
      
 19 
     | 
    
         
            +
             
     | 
| 
      
 20 
     | 
    
         
            +
                  it "should be an Array of Hashes" do
         
     | 
| 
      
 21 
     | 
    
         
            +
                    expect(result[:answered_calls]).to be_an(Array)
         
     | 
| 
      
 22 
     | 
    
         
            +
                    expect(result[:answered_calls].first).to be_a(Hash)
         
     | 
| 
      
 23 
     | 
    
         
            +
                  end
         
     | 
| 
      
 24 
     | 
    
         
            +
             
     | 
| 
      
 25 
     | 
    
         
            +
                end
         
     | 
| 
      
 26 
     | 
    
         
            +
             
     | 
| 
      
 27 
     | 
    
         
            +
                context "The result is for all agents" do
         
     | 
| 
      
 28 
     | 
    
         
            +
                  let(:result) { stats.all_calls.result } 
         
     | 
| 
      
 29 
     | 
    
         
            +
             
     | 
| 
      
 30 
     | 
    
         
            +
                  it "should be a Hash" do
         
     | 
| 
      
 31 
     | 
    
         
            +
                    expect(result[:all_calls]).to be_a(Hash)
         
     | 
| 
      
 32 
     | 
    
         
            +
                  end
         
     | 
| 
      
 33 
     | 
    
         
            +
             
     | 
| 
      
 34 
     | 
    
         
            +
                end
         
     | 
| 
      
 35 
     | 
    
         
            +
             
     | 
| 
      
 36 
     | 
    
         
            +
                it "should remove HTML character entities from output" do
         
     | 
| 
      
 37 
     | 
    
         
            +
                  result = stats.agent_payable_time_by_hour.result
         
     | 
| 
      
 38 
     | 
    
         
            +
                  result[:agent_payable_time_by_hour].each do |n|
         
     | 
| 
      
 39 
     | 
    
         
            +
                    n.each do |k,v|
         
     | 
| 
      
 40 
     | 
    
         
            +
                      expect(k).to_not include(" ")
         
     | 
| 
      
 41 
     | 
    
         
            +
                      expect(v).to_not include(" ")
         
     | 
| 
      
 42 
     | 
    
         
            +
                      expect(k).to_not include("<")
         
     | 
| 
      
 43 
     | 
    
         
            +
                      expect(v).to_not include("<")
         
     | 
| 
      
 44 
     | 
    
         
            +
                    end
         
     | 
| 
      
 45 
     | 
    
         
            +
                  end
         
     | 
| 
      
 46 
     | 
    
         
            +
                end
         
     | 
| 
      
 47 
     | 
    
         
            +
             
     | 
| 
      
 48 
     | 
    
         
            +
                it "should remove superflous key-value pairs" do
         
     | 
| 
      
 49 
     | 
    
         
            +
                  result = stats.unanswered_calls_details.result
         
     | 
| 
      
 50 
     | 
    
         
            +
                  junk = ["...","-",""]
         
     | 
| 
      
 51 
     | 
    
         
            +
                  result[:unanswered_calls_details].each do |n|
         
     | 
| 
      
 52 
     | 
    
         
            +
                    n.each do |k,v|
         
     | 
| 
      
 53 
     | 
    
         
            +
                      if junk.include?(k)
         
     | 
| 
      
 54 
     | 
    
         
            +
                        expect(junk).not_to include(v)
         
     | 
| 
      
 55 
     | 
    
         
            +
                      elsif junk.include?(v)
         
     | 
| 
      
 56 
     | 
    
         
            +
                        expect(junk).not_to include(k)
         
     | 
| 
      
 57 
     | 
    
         
            +
                      end 
         
     | 
| 
      
 58 
     | 
    
         
            +
                    end
         
     | 
| 
      
 59 
     | 
    
         
            +
                  end
         
     | 
| 
      
 60 
     | 
    
         
            +
                end
         
     | 
| 
      
 61 
     | 
    
         
            +
             
     | 
| 
      
 62 
     | 
    
         
            +
              end
         
     | 
| 
      
 63 
     | 
    
         
            +
             
     | 
| 
      
 64 
     | 
    
         
            +
            end
         
     | 
    
        data/spec/spec_helper.rb
    ADDED
    
    
| 
         @@ -0,0 +1,17 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            class APIConfig
         
     | 
| 
      
 2 
     | 
    
         
            +
              attr_reader :server, :port, :user, :pass
         
     | 
| 
      
 3 
     | 
    
         
            +
             
     | 
| 
      
 4 
     | 
    
         
            +
              def initialize
         
     | 
| 
      
 5 
     | 
    
         
            +
                @api_config = YAML.load_file(File.join(File.dirname(__FILE__),
         
     | 
| 
      
 6 
     | 
    
         
            +
                                                      "api_config.yml"))
         
     | 
| 
      
 7 
     | 
    
         
            +
                @server = @api_config[:server]
         
     | 
| 
      
 8 
     | 
    
         
            +
                @port   = @api_config[:port]
         
     | 
| 
      
 9 
     | 
    
         
            +
                @user   = @api_config[:user]
         
     | 
| 
      
 10 
     | 
    
         
            +
                @pass   = @api_config[:pass]
         
     | 
| 
      
 11 
     | 
    
         
            +
              end
         
     | 
| 
      
 12 
     | 
    
         
            +
             
     | 
| 
      
 13 
     | 
    
         
            +
              def to_h
         
     | 
| 
      
 14 
     | 
    
         
            +
                @api_config
         
     | 
| 
      
 15 
     | 
    
         
            +
              end
         
     | 
| 
      
 16 
     | 
    
         
            +
             
     | 
| 
      
 17 
     | 
    
         
            +
            end
         
     | 
| 
         @@ -0,0 +1,18 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            class RealtimeConfig
         
     | 
| 
      
 2 
     | 
    
         
            +
              attr_reader :queues
         
     | 
| 
      
 3 
     | 
    
         
            +
             
     | 
| 
      
 4 
     | 
    
         
            +
              def initialize
         
     | 
| 
      
 5 
     | 
    
         
            +
                @realtime_config = YAML.load_file(File.join(File.dirname(__FILE__),
         
     | 
| 
      
 6 
     | 
    
         
            +
                                                            "realtime_config.yml"))
         
     | 
| 
      
 7 
     | 
    
         
            +
                @api_config = APIConfig.new
         
     | 
| 
      
 8 
     | 
    
         
            +
                @queues = @realtime_config[:queues]
         
     | 
| 
      
 9 
     | 
    
         
            +
                @api = Qmetrics::API.new(@api_config.to_h)
         
     | 
| 
      
 10 
     | 
    
         
            +
              end
         
     | 
| 
      
 11 
     | 
    
         
            +
             
     | 
| 
      
 12 
     | 
    
         
            +
              def to_h
         
     | 
| 
      
 13 
     | 
    
         
            +
                @realtime_config[:api] = @api
         
     | 
| 
      
 14 
     | 
    
         
            +
                @realtime_config
         
     | 
| 
      
 15 
     | 
    
         
            +
              end
         
     | 
| 
      
 16 
     | 
    
         
            +
             
     | 
| 
      
 17 
     | 
    
         
            +
            end
         
     | 
| 
      
 18 
     | 
    
         
            +
             
     | 
| 
         @@ -0,0 +1,46 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            RSpec.shared_examples 'a Qmetrics::Caller' do |config_obj|
         
     | 
| 
      
 2 
     | 
    
         
            +
              
         
     | 
| 
      
 3 
     | 
    
         
            +
              caller = described_class.new(config_obj.to_h)
         
     | 
| 
      
 4 
     | 
    
         
            +
             
     | 
| 
      
 5 
     | 
    
         
            +
              describe "#api_methods" do
         
     | 
| 
      
 6 
     | 
    
         
            +
                it "should exist" do
         
     | 
| 
      
 7 
     | 
    
         
            +
                  expect{caller.api_methods}.not_to raise_exception
         
     | 
| 
      
 8 
     | 
    
         
            +
                end
         
     | 
| 
      
 9 
     | 
    
         
            +
              end
         
     | 
| 
      
 10 
     | 
    
         
            +
             
     | 
| 
      
 11 
     | 
    
         
            +
              caller.api_methods.each do |k, v|
         
     | 
| 
      
 12 
     | 
    
         
            +
                describe "##{k}" do
         
     | 
| 
      
 13 
     | 
    
         
            +
                  before :all do
         
     | 
| 
      
 14 
     | 
    
         
            +
                    @response = caller.public_send(k)
         
     | 
| 
      
 15 
     | 
    
         
            +
                  end
         
     | 
| 
      
 16 
     | 
    
         
            +
             
     | 
| 
      
 17 
     | 
    
         
            +
                  let(:response) { @response.dup }
         
     | 
| 
      
 18 
     | 
    
         
            +
             
     | 
| 
      
 19 
     | 
    
         
            +
                  it "should return an API Response" do
         
     | 
| 
      
 20 
     | 
    
         
            +
                    expect(response).to be_a(Qmetrics::Response)
         
     | 
| 
      
 21 
     | 
    
         
            +
                  end
         
     | 
| 
      
 22 
     | 
    
         
            +
             
     | 
| 
      
 23 
     | 
    
         
            +
                  it "should return a response with the API call's key" do
         
     | 
| 
      
 24 
     | 
    
         
            +
                    expect(response.result).to have_key(k)
         
     | 
| 
      
 25 
     | 
    
         
            +
                  end
         
     | 
| 
      
 26 
     | 
    
         
            +
                end
         
     | 
| 
      
 27 
     | 
    
         
            +
              end
         
     | 
| 
      
 28 
     | 
    
         
            +
             
     | 
| 
      
 29 
     | 
    
         
            +
              describe "#get" do
         
     | 
| 
      
 30 
     | 
    
         
            +
                let(:method) { caller.api_methods.first.first }
         
     | 
| 
      
 31 
     | 
    
         
            +
                let(:method2) { caller.api_methods.take(2).last.first }
         
     | 
| 
      
 32 
     | 
    
         
            +
                let(:response) { caller.get(method, method2) }
         
     | 
| 
      
 33 
     | 
    
         
            +
                it "should return responses for all api methods passed to it." do
         
     | 
| 
      
 34 
     | 
    
         
            +
                  expect(response).to be_a(Qmetrics::Response)
         
     | 
| 
      
 35 
     | 
    
         
            +
                  expect(response.result).to have_key(method)
         
     | 
| 
      
 36 
     | 
    
         
            +
                  expect(response.result).to have_key(method2)
         
     | 
| 
      
 37 
     | 
    
         
            +
                end
         
     | 
| 
      
 38 
     | 
    
         
            +
              end
         
     | 
| 
      
 39 
     | 
    
         
            +
             
     | 
| 
      
 40 
     | 
    
         
            +
              describe "#to_s" do
         
     | 
| 
      
 41 
     | 
    
         
            +
                it "should return a string" do
         
     | 
| 
      
 42 
     | 
    
         
            +
                  expect(caller.to_s).to be_a(String)
         
     | 
| 
      
 43 
     | 
    
         
            +
                end
         
     | 
| 
      
 44 
     | 
    
         
            +
              end
         
     | 
| 
      
 45 
     | 
    
         
            +
             
     | 
| 
      
 46 
     | 
    
         
            +
            end
         
     | 
| 
         @@ -0,0 +1,22 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            class StatsConfig
         
     | 
| 
      
 2 
     | 
    
         
            +
              attr_reader :queues, :from, :to
         
     | 
| 
      
 3 
     | 
    
         
            +
             
     | 
| 
      
 4 
     | 
    
         
            +
              def initialize
         
     | 
| 
      
 5 
     | 
    
         
            +
                @stats_config = YAML.load_file(File.join(File.dirname(__FILE__),
         
     | 
| 
      
 6 
     | 
    
         
            +
                                                         "stats_config.yml"))
         
     | 
| 
      
 7 
     | 
    
         
            +
                @api_config = APIConfig.new
         
     | 
| 
      
 8 
     | 
    
         
            +
                @queues = @stats_config[:queues]
         
     | 
| 
      
 9 
     | 
    
         
            +
                @from = Time.parse(@stats_config[:from])
         
     | 
| 
      
 10 
     | 
    
         
            +
                @to = Time.parse(@stats_config[:to])
         
     | 
| 
      
 11 
     | 
    
         
            +
                @api = Qmetrics::API.new(@api_config.to_h) 
         
     | 
| 
      
 12 
     | 
    
         
            +
              end
         
     | 
| 
      
 13 
     | 
    
         
            +
             
     | 
| 
      
 14 
     | 
    
         
            +
              def to_h
         
     | 
| 
      
 15 
     | 
    
         
            +
                @stats_config[:from] = @from
         
     | 
| 
      
 16 
     | 
    
         
            +
                @stats_config[:to] = @to
         
     | 
| 
      
 17 
     | 
    
         
            +
                @stats_config[:api] = @api
         
     | 
| 
      
 18 
     | 
    
         
            +
                @stats_config
         
     | 
| 
      
 19 
     | 
    
         
            +
              end
         
     | 
| 
      
 20 
     | 
    
         
            +
             
     | 
| 
      
 21 
     | 
    
         
            +
            end
         
     | 
| 
      
 22 
     | 
    
         
            +
             
     | 
    
        metadata
    ADDED
    
    | 
         @@ -0,0 +1,138 @@ 
     | 
|
| 
      
 1 
     | 
    
         
            +
            --- !ruby/object:Gem::Specification
         
     | 
| 
      
 2 
     | 
    
         
            +
            name: qmetrics
         
     | 
| 
      
 3 
     | 
    
         
            +
            version: !ruby/object:Gem::Version
         
     | 
| 
      
 4 
     | 
    
         
            +
              version: 0.1.3
         
     | 
| 
      
 5 
     | 
    
         
            +
            platform: ruby
         
     | 
| 
      
 6 
     | 
    
         
            +
            authors:
         
     | 
| 
      
 7 
     | 
    
         
            +
            - Kevin Collette
         
     | 
| 
      
 8 
     | 
    
         
            +
            autorequire: 
         
     | 
| 
      
 9 
     | 
    
         
            +
            bindir: bin
         
     | 
| 
      
 10 
     | 
    
         
            +
            cert_chain: []
         
     | 
| 
      
 11 
     | 
    
         
            +
            date: 2015-12-23 00:00:00.000000000 Z
         
     | 
| 
      
 12 
     | 
    
         
            +
            dependencies:
         
     | 
| 
      
 13 
     | 
    
         
            +
            - !ruby/object:Gem::Dependency
         
     | 
| 
      
 14 
     | 
    
         
            +
              name: bundler
         
     | 
| 
      
 15 
     | 
    
         
            +
              requirement: !ruby/object:Gem::Requirement
         
     | 
| 
      
 16 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 17 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 18 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 19 
     | 
    
         
            +
                    version: '1.7'
         
     | 
| 
      
 20 
     | 
    
         
            +
              type: :development
         
     | 
| 
      
 21 
     | 
    
         
            +
              prerelease: false
         
     | 
| 
      
 22 
     | 
    
         
            +
              version_requirements: !ruby/object:Gem::Requirement
         
     | 
| 
      
 23 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 24 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 25 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 26 
     | 
    
         
            +
                    version: '1.7'
         
     | 
| 
      
 27 
     | 
    
         
            +
            - !ruby/object:Gem::Dependency
         
     | 
| 
      
 28 
     | 
    
         
            +
              name: rake
         
     | 
| 
      
 29 
     | 
    
         
            +
              requirement: !ruby/object:Gem::Requirement
         
     | 
| 
      
 30 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 31 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 32 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 33 
     | 
    
         
            +
                    version: '10.0'
         
     | 
| 
      
 34 
     | 
    
         
            +
              type: :development
         
     | 
| 
      
 35 
     | 
    
         
            +
              prerelease: false
         
     | 
| 
      
 36 
     | 
    
         
            +
              version_requirements: !ruby/object:Gem::Requirement
         
     | 
| 
      
 37 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 38 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 39 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 40 
     | 
    
         
            +
                    version: '10.0'
         
     | 
| 
      
 41 
     | 
    
         
            +
            - !ruby/object:Gem::Dependency
         
     | 
| 
      
 42 
     | 
    
         
            +
              name: rspec
         
     | 
| 
      
 43 
     | 
    
         
            +
              requirement: !ruby/object:Gem::Requirement
         
     | 
| 
      
 44 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 45 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 46 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 47 
     | 
    
         
            +
                    version: 3.2.0
         
     | 
| 
      
 48 
     | 
    
         
            +
              type: :development
         
     | 
| 
      
 49 
     | 
    
         
            +
              prerelease: false
         
     | 
| 
      
 50 
     | 
    
         
            +
              version_requirements: !ruby/object:Gem::Requirement
         
     | 
| 
      
 51 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 52 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 53 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 54 
     | 
    
         
            +
                    version: 3.2.0
         
     | 
| 
      
 55 
     | 
    
         
            +
            - !ruby/object:Gem::Dependency
         
     | 
| 
      
 56 
     | 
    
         
            +
              name: httparty
         
     | 
| 
      
 57 
     | 
    
         
            +
              requirement: !ruby/object:Gem::Requirement
         
     | 
| 
      
 58 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 59 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 60 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 61 
     | 
    
         
            +
                    version: 0.13.3
         
     | 
| 
      
 62 
     | 
    
         
            +
              type: :runtime
         
     | 
| 
      
 63 
     | 
    
         
            +
              prerelease: false
         
     | 
| 
      
 64 
     | 
    
         
            +
              version_requirements: !ruby/object:Gem::Requirement
         
     | 
| 
      
 65 
     | 
    
         
            +
                requirements:
         
     | 
| 
      
 66 
     | 
    
         
            +
                - - "~>"
         
     | 
| 
      
 67 
     | 
    
         
            +
                  - !ruby/object:Gem::Version
         
     | 
| 
      
 68 
     | 
    
         
            +
                    version: 0.13.3
         
     | 
| 
      
 69 
     | 
    
         
            +
            description: ''
         
     | 
| 
      
 70 
     | 
    
         
            +
            email:
         
     | 
| 
      
 71 
     | 
    
         
            +
            - kevcollette@gmail.com
         
     | 
| 
      
 72 
     | 
    
         
            +
            executables: []
         
     | 
| 
      
 73 
     | 
    
         
            +
            extensions: []
         
     | 
| 
      
 74 
     | 
    
         
            +
            extra_rdoc_files: []
         
     | 
| 
      
 75 
     | 
    
         
            +
            files:
         
     | 
| 
      
 76 
     | 
    
         
            +
            - ".gitignore"
         
     | 
| 
      
 77 
     | 
    
         
            +
            - ".rspec"
         
     | 
| 
      
 78 
     | 
    
         
            +
            - ".ruby-gemset"
         
     | 
| 
      
 79 
     | 
    
         
            +
            - ".ruby-version"
         
     | 
| 
      
 80 
     | 
    
         
            +
            - Gemfile
         
     | 
| 
      
 81 
     | 
    
         
            +
            - LICENSE.txt
         
     | 
| 
      
 82 
     | 
    
         
            +
            - README.md
         
     | 
| 
      
 83 
     | 
    
         
            +
            - Rakefile
         
     | 
| 
      
 84 
     | 
    
         
            +
            - lib/qmetrics.rb
         
     | 
| 
      
 85 
     | 
    
         
            +
            - lib/qmetrics/api.rb
         
     | 
| 
      
 86 
     | 
    
         
            +
            - lib/qmetrics/caller.rb
         
     | 
| 
      
 87 
     | 
    
         
            +
            - lib/qmetrics/realtime.rb
         
     | 
| 
      
 88 
     | 
    
         
            +
            - lib/qmetrics/realtime_methods.yml
         
     | 
| 
      
 89 
     | 
    
         
            +
            - lib/qmetrics/response.rb
         
     | 
| 
      
 90 
     | 
    
         
            +
            - lib/qmetrics/stats.rb
         
     | 
| 
      
 91 
     | 
    
         
            +
            - lib/qmetrics/stats_methods.yml
         
     | 
| 
      
 92 
     | 
    
         
            +
            - lib/qmetrics/version.rb
         
     | 
| 
      
 93 
     | 
    
         
            +
            - qmetrics.gemspec
         
     | 
| 
      
 94 
     | 
    
         
            +
            - spec/lib/qmetrics/api_spec.rb
         
     | 
| 
      
 95 
     | 
    
         
            +
            - spec/lib/qmetrics/realtime_spec.rb
         
     | 
| 
      
 96 
     | 
    
         
            +
            - spec/lib/qmetrics/response_spec.rb
         
     | 
| 
      
 97 
     | 
    
         
            +
            - spec/lib/qmetrics/stats_spec.rb
         
     | 
| 
      
 98 
     | 
    
         
            +
            - spec/lib/qmetrics/version_spec.rb
         
     | 
| 
      
 99 
     | 
    
         
            +
            - spec/spec_helper.rb
         
     | 
| 
      
 100 
     | 
    
         
            +
            - spec/support/api_config.rb
         
     | 
| 
      
 101 
     | 
    
         
            +
            - spec/support/realtime_config.rb
         
     | 
| 
      
 102 
     | 
    
         
            +
            - spec/support/shared_examples_for_caller.rb
         
     | 
| 
      
 103 
     | 
    
         
            +
            - spec/support/stats_config.rb
         
     | 
| 
      
 104 
     | 
    
         
            +
            homepage: ''
         
     | 
| 
      
 105 
     | 
    
         
            +
            licenses:
         
     | 
| 
      
 106 
     | 
    
         
            +
            - MIT
         
     | 
| 
      
 107 
     | 
    
         
            +
            metadata: {}
         
     | 
| 
      
 108 
     | 
    
         
            +
            post_install_message: 
         
     | 
| 
      
 109 
     | 
    
         
            +
            rdoc_options: []
         
     | 
| 
      
 110 
     | 
    
         
            +
            require_paths:
         
     | 
| 
      
 111 
     | 
    
         
            +
            - lib
         
     | 
| 
      
 112 
     | 
    
         
            +
            required_ruby_version: !ruby/object:Gem::Requirement
         
     | 
| 
      
 113 
     | 
    
         
            +
              requirements:
         
     | 
| 
      
 114 
     | 
    
         
            +
              - - ">="
         
     | 
| 
      
 115 
     | 
    
         
            +
                - !ruby/object:Gem::Version
         
     | 
| 
      
 116 
     | 
    
         
            +
                  version: '0'
         
     | 
| 
      
 117 
     | 
    
         
            +
            required_rubygems_version: !ruby/object:Gem::Requirement
         
     | 
| 
      
 118 
     | 
    
         
            +
              requirements:
         
     | 
| 
      
 119 
     | 
    
         
            +
              - - ">="
         
     | 
| 
      
 120 
     | 
    
         
            +
                - !ruby/object:Gem::Version
         
     | 
| 
      
 121 
     | 
    
         
            +
                  version: '0'
         
     | 
| 
      
 122 
     | 
    
         
            +
            requirements: []
         
     | 
| 
      
 123 
     | 
    
         
            +
            rubyforge_project: 
         
     | 
| 
      
 124 
     | 
    
         
            +
            rubygems_version: 2.2.2
         
     | 
| 
      
 125 
     | 
    
         
            +
            signing_key: 
         
     | 
| 
      
 126 
     | 
    
         
            +
            specification_version: 4
         
     | 
| 
      
 127 
     | 
    
         
            +
            summary: A gem that wraps the Queuemetrics JSON API with Ruby
         
     | 
| 
      
 128 
     | 
    
         
            +
            test_files:
         
     | 
| 
      
 129 
     | 
    
         
            +
            - spec/lib/qmetrics/api_spec.rb
         
     | 
| 
      
 130 
     | 
    
         
            +
            - spec/lib/qmetrics/realtime_spec.rb
         
     | 
| 
      
 131 
     | 
    
         
            +
            - spec/lib/qmetrics/response_spec.rb
         
     | 
| 
      
 132 
     | 
    
         
            +
            - spec/lib/qmetrics/stats_spec.rb
         
     | 
| 
      
 133 
     | 
    
         
            +
            - spec/lib/qmetrics/version_spec.rb
         
     | 
| 
      
 134 
     | 
    
         
            +
            - spec/spec_helper.rb
         
     | 
| 
      
 135 
     | 
    
         
            +
            - spec/support/api_config.rb
         
     | 
| 
      
 136 
     | 
    
         
            +
            - spec/support/realtime_config.rb
         
     | 
| 
      
 137 
     | 
    
         
            +
            - spec/support/shared_examples_for_caller.rb
         
     | 
| 
      
 138 
     | 
    
         
            +
            - spec/support/stats_config.rb
         
     |