qismo 0.1.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +7 -0
- data/.editorconfig +9 -0
- data/.gitignore +11 -0
- data/.rspec +3 -0
- data/.rubocop.yml +8 -0
- data/.ruby-version +1 -0
- data/CODE_OF_CONDUCT.md +74 -0
- data/Gemfile +11 -0
- data/Gemfile.lock +81 -0
- data/LICENSE.txt +21 -0
- data/README.md +120 -0
- data/Rakefile +6 -0
- data/bin/console +14 -0
- data/bin/setup +8 -0
- data/lib/qismo/client.rb +131 -0
- data/lib/qismo/errors.rb +58 -0
- data/lib/qismo/helpers/base_helper.rb +50 -0
- data/lib/qismo/models/agent.rb +42 -0
- data/lib/qismo/models/base.rb +60 -0
- data/lib/qismo/models/bot.rb +12 -0
- data/lib/qismo/models/null_object.rb +109 -0
- data/lib/qismo/models/office_hour.rb +13 -0
- data/lib/qismo/models/office_setting.rb +19 -0
- data/lib/qismo/models/room.rb +31 -0
- data/lib/qismo/models/user.rb +19 -0
- data/lib/qismo/operations.rb +6 -0
- data/lib/qismo/resources/agent_resource.rb +39 -0
- data/lib/qismo/resources/bot_resource.rb +61 -0
- data/lib/qismo/resources/office_setting_resource.rb +67 -0
- data/lib/qismo/resources/room_resource.rb +182 -0
- data/lib/qismo/resources/user_resource.rb +45 -0
- data/lib/qismo/response.rb +136 -0
- data/lib/qismo/version.rb +6 -0
- data/lib/qismo.rb +72 -0
- data/qismo.gemspec +30 -0
- metadata +106 -0
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# frozen_string_literal: true
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module Qismo
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#
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# Base object of Qismo object
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#
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class Base
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#
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# Transform object to hash
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#
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# @return [Hash]
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#
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def as_json
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hash = {}
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instance_variables.each { |var| hash[var.to_s.delete("@")] = instance_variable_get(var) }
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hash
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end
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# @return [Array<Object>]
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def self.descendants
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ObjectSpace.each_object(Class).select { |klass| klass < self }
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end
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private
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#
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# Initialize object
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#
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# @param attrs [Hash] Attributes of object
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#
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def initialize(attrs = {})
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attrs.each do |key, value|
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initiate_object(key, value)
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end
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end
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#
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# Dynamically tranform hash to class attributes
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#
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# @param key [String,Symbol]
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# @param value [String,Integer,TrueClass,FalseClass,Hash,Array]
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#
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#
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def initiate_object(key, value)
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if value.is_a?(TrueClass) || value.is_a?(FalseClass)
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key_s = key.to_s
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method_name = key_s.start_with?("is_") ? key_s.gsub("is_", "") : key_s
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method_name += "?"
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self.class.define_method(method_name) do
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value
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end
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end
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instance_variable_set("@#{key}", value)
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self.class.class_eval { attr_reader(key.to_sym) }
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end
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end
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end
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# frozen_string_literal: true
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module Qismo
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#
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# Class to handle nil value
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#
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class NullObject
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#
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# @return [TrueClass,FalseClass]
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#
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def !
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true
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end
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#
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# @return [TrueClass,FalseClass]
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#
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def respond_to?(*)
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true
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end
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#
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# @return [TrueClass,FalseClass]
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#
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def instance_of?(klass)
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raise(TypeError, "class or module required") unless klass.is_a?(Class)
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self.class == klass
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end
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#
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# @return [TrueClass,FalseClass]
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#
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def kind_of?(mod)
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raise(TypeError, "class or module required") unless mod.is_a?(Module)
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self.class.ancestors.include?(mod)
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end
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alias_method :is_a?, :kind_of?
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#
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# @return [Integer]
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#
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def <=>(other)
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if other.is_a?(self.class)
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0
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else
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-1
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end
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end
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#
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# @return [TrueClass,FalseClass]
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#
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def nil?
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true
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end
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#
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# @return [String]
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#
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def as_json(*)
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"null"
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end
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#
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# @return [String]
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#
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def to_json(*args)
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nil.to_json(*args)
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end
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#
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# @return [nil]
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#
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def presence
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nil
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end
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#
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# @return [TrueClass,FalseClass]
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#
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def blank?
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true
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end
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#
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# @return [TrueClass,FalseClass]
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#
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def present?
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false
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end
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#
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# @return [NullObject]
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#
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def method_missing(m, *args, &block)
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self
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end
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#
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# @return [TrueClass,FalseClass]
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#
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def respond_to_missing?(method_name, *args)
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false
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end
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end
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end
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# frozen_string_literal: true
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module Qismo
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#
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# Office setting model
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#
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# @!attribute online_message [String]
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# @!attribute offline_message [String]
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# @!attribute timezone [String]
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# @!attribute send_online_if_resolved [TrueClass, FalseClass]
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# @!attribute send_offline_each_message [TrueClass, FalseClass]
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# @!attribute is_in_office_hour [TrueClass, FalseClass]
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# @!attribute office_hours [Array<OfficeHour>]
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class OfficeSetting < Base
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# @!parse
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# extend Resources::OfficeSettingResource
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extend Resources::OfficeSettingResource
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end
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end
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# frozen_string_literal: true
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module Qismo
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#
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# Room model
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#
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# @!attribute channel_id [Integer]
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# @!attribute contact_id [Integer]
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# @!attribute is_handled_by_bot [Truelass, FalseClass]
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# @!attribute is_resolved [Truelass, FalseClass]
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# @!attribute is_waiting [Truelass, FalseClass]
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# @!attribute last_comment_sender [String]
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# @!attribute last_comment_sender_type [String]
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# @!attribute last_comment_text [String]
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# @!attribute last_comment_timestamp [String]
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# @!attribute last_customer_comment_text [String, nil]
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# @!attribute last_customer_timestamp [String]
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# @!attribute name [String]
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# @!attribute room_badge [String]
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# @!attribute room_id [String]
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# @!attribute room_type [String]
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# @!attribute source [String]
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# @!attribute user_avatar_url [String]
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# @!attribute user_id [String]
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#
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class Room < Base
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# @!parse
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# extend Resources::RoomResource
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extend Resources::RoomResource
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end
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end
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# frozen_string_literal: true
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module Qismo
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#
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# User model
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#
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# @!attribute id [Integer]
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# @!attribute name [String]
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# @!attribute authentication_token [String]
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# @!attribute is_available [TrueClass, FalseClass]
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# @!attribute direct_login_token [String]
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# @!attribute long_lived_token [String]
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#
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class User < Base
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# @!parse
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# extend Resources::UserResource
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extend Resources::UserResource
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end
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end
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# frozen_string_literal: true
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module Qismo
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module Resources
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module AgentResource
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#
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# List agents
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#
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# @param options [Hash]
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# @option options [Integer] :page Page number
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# @option options [Integer] :limit Data offset per page
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# @option options [String] :search Filter agent by query
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# @option options [String] :scope Scoping search attribute. Can be `division`, `name`, or `email`
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#
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# @return [Array<Agent>]
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#
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def list(options = {})
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resp = Qismo.client.get("/api/v2/admin/agents", options)
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body = resp.http_body
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agents = body.dig("data", "agents")
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agents.dig("data", "agents").map { |agent| Agent.new(agent) }
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end
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#
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# Get agent by id
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# @param id [Integer] Agent's id
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#
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# @return [Agent]
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#
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def get(id)
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resp = Qismo.client.call(:get, "/api/v2/admin/agent/#{id}")
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body = resp.http_body
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agent = body.dig("data", "agent")
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Agent.new(agent)
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end
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end
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end
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end
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# frozen_string_literal: true
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module Qismo
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module Resources
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module BotResource
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#
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# Send message to room as bot
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#
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# @param options [Hash]
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# @option options [String] :room_id
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# @option options [String] :message
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# @option options [String] :type required if type is not `text`
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# @!attribute payload [Hash] required if type is not `text`
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#
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# @return [Response]
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#
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def send_message(options = {})
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options[:sender_email] = Qismo.admin_email
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validate_existence_of!(:sender_email, :message, :room_id, on: options)
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options[:room_id] = options[:room_id].to_s
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Qismo.client.post("/#{Qismo.client.app_id}/bot", options)
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end
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#
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# Notify admin and/or agent that bot need human help
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#
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# @param room_id [Integer]
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# @param roles [Array<Integer>]
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# @param options [Hash]
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# @option options [TrueClass] :find_online_agent
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#
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# @return [Response]
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#
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def handover(room_id, *roles, **options)
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if roles.empty?
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Qismo.client.request(:post, "/#{Qismo.client.app_id}/bot/#{room_id}/hand_over", {
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headers: { authorization: Qismo.client.secret_key },
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})
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else
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int_roles = []
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roles.each { |role| int_roles.append(role) }
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if roles.size == 1
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options[:role] = int_roles.first
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else
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options[:roles] = int_roles
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end
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options = options.compact
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Qismo.client.request(:post, "/#{Qismo.client.app_id}/bot/#{room_id}/hand_over_to_role", {
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json: options,
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headers: { authorization: Qismo.client.secret_key },
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})
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end
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end
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end
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end
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end
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# frozen_string_literal: true
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module Qismo
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module Resources
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module OfficeSettingResource
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#
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# Get office hours
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#
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# @return [OfficeSetting]
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#
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def office_hours
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resp = Qismo.client.get("/api/v1/admin/office_hours")
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body = resp.http_body
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data = body["data"]
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morfed_data = {}
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morfed_data["online_message"] = data["online_message"]
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morfed_data["offline_message"] = data["offline_message"]
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morfed_data["timezone"] = data["timezone"]
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morfed_data["send_online_if_resolved"] = data["send_online_if_resolved"]
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morfed_data["send_offline_each_message"] = data["send_offline_each_message"]
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office_hours = []
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data["office_hours"].each do |oh|
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office_hours.append(OfficeHour.new(oh))
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end
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morfed_data["office_hours"] = office_hours
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morfed_data["is_in_office_hour"] = check_is_in_office_hour?(
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morfed_data["timezone"],
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morfed_data["office_hours"]
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)
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OfficeSetting.new(morfed_data)
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end
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private
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#
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# Check if current timestamp is in office hour
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#
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# @param timezone [String,Integer]
|
44
|
+
# @param office_hours [Array<OfficeHour>]
|
45
|
+
#
|
46
|
+
# @return [TrueClass, FalseClass]
|
47
|
+
#
|
48
|
+
def check_is_in_office_hour?(timezone, office_hours)
|
49
|
+
current = Time.now.getlocal(timezone)
|
50
|
+
current_weekday = current.strftime("%u").to_i
|
51
|
+
|
52
|
+
today_oh = office_hours.find { |oh| oh.day == current_weekday }
|
53
|
+
return false if today_oh.nil?
|
54
|
+
|
55
|
+
start_time = Time.parse("#{current.year}-#{current.month}-#{current.day} #{today_oh.starttime} #{timezone}")
|
56
|
+
end_time = Time.parse("#{current.year}-#{current.month}-#{current.day} #{today_oh.endtime} #{timezone}")
|
57
|
+
|
58
|
+
int_start_time = start_time.to_i
|
59
|
+
int_end_time = end_time.to_i
|
60
|
+
|
61
|
+
int_current = current.to_i
|
62
|
+
|
63
|
+
(int_start_time..int_end_time).include?(int_current)
|
64
|
+
end
|
65
|
+
end
|
66
|
+
end
|
67
|
+
end
|
@@ -0,0 +1,182 @@
|
|
1
|
+
# frozen_string_literal: true
|
2
|
+
|
3
|
+
module Qismo
|
4
|
+
module Resources
|
5
|
+
module RoomResource
|
6
|
+
#
|
7
|
+
# List rooms
|
8
|
+
#
|
9
|
+
# @param params [Hash]
|
10
|
+
#
|
11
|
+
# @return [Array<Room>]
|
12
|
+
#
|
13
|
+
def list(params = {})
|
14
|
+
resp = Qismo.client.get("/api/v2/customer_rooms", params)
|
15
|
+
|
16
|
+
body = resp.http_body
|
17
|
+
customer_rooms = body.dig("data", "customer_rooms")
|
18
|
+
|
19
|
+
rooms = []
|
20
|
+
customer_rooms.each do |cr|
|
21
|
+
rooms.append(Room.new(cr))
|
22
|
+
end
|
23
|
+
|
24
|
+
rooms
|
25
|
+
end
|
26
|
+
|
27
|
+
#
|
28
|
+
# Get room by id
|
29
|
+
#
|
30
|
+
# @param id [Integer]
|
31
|
+
#
|
32
|
+
# @return [Room]
|
33
|
+
#
|
34
|
+
def get(id)
|
35
|
+
resp = Qismo.client.get("/api/v2/customer_rooms/#{id}")
|
36
|
+
|
37
|
+
body = resp.http_body
|
38
|
+
room = body.dig("data", "customer_room")
|
39
|
+
if room == {}
|
40
|
+
raise NotFound.new(
|
41
|
+
"Room with id #{id} is not found",
|
42
|
+
http_code: 404,
|
43
|
+
http_headers: resp.http_headers,
|
44
|
+
http_body: body,
|
45
|
+
http_raw_body: resp.http_raw_body
|
46
|
+
)
|
47
|
+
end
|
48
|
+
|
49
|
+
Room.new(room)
|
50
|
+
end
|
51
|
+
|
52
|
+
#
|
53
|
+
# Assign an agent to a room
|
54
|
+
#
|
55
|
+
# @param room_id [String]
|
56
|
+
# @param agent_id [Integer]
|
57
|
+
# @param options [Hash]
|
58
|
+
#
|
59
|
+
# @return [Agent]
|
60
|
+
#
|
61
|
+
def assign_agent(room_id, agent_id, options = {})
|
62
|
+
options[:room_id] = room_id.to_s
|
63
|
+
options[:agent_id] = agent_id
|
64
|
+
|
65
|
+
resp = Qismo.client.post("/api/v1/admin/service/assign_agent", options)
|
66
|
+
|
67
|
+
body = resp.http_body
|
68
|
+
added_agent = body.dig("data", "added_agent")
|
69
|
+
|
70
|
+
Agent.new(added_agent)
|
71
|
+
end
|
72
|
+
|
73
|
+
#
|
74
|
+
# List agents who can be assigned to a room
|
75
|
+
#
|
76
|
+
# @param options [Hash]
|
77
|
+
# @option options [Integer, String] :room_id Required
|
78
|
+
# @option options [Integer, String] :limit Optional. Default: 10. Max: 25
|
79
|
+
# @option options [String] :cursor_before
|
80
|
+
# @option options [String] :cursor_after
|
81
|
+
# @option options [String] :search Filter agents by name or email
|
82
|
+
#
|
83
|
+
# @return [Array<Agent>]
|
84
|
+
#
|
85
|
+
def other_agents(options = {})
|
86
|
+
validate_existence_of!(:room_id)
|
87
|
+
|
88
|
+
resp = Qismo.client.call(:get, "/api/v2/admin/service/other_agents", params: options)
|
89
|
+
|
90
|
+
body = resp.http_body
|
91
|
+
qismo_agents = body.dig("data", "agents")
|
92
|
+
|
93
|
+
agents = []
|
94
|
+
qismo_agents.each do |qismo_agent|
|
95
|
+
agents.append(Agent.new(qismo_agent))
|
96
|
+
end
|
97
|
+
|
98
|
+
agents
|
99
|
+
end
|
100
|
+
|
101
|
+
alias_method :eligible_agents, :other_agents
|
102
|
+
|
103
|
+
#
|
104
|
+
# Resolve room
|
105
|
+
#
|
106
|
+
# @param options [Hash]
|
107
|
+
# @option options room_id [String]
|
108
|
+
# @option options notes [String]
|
109
|
+
# @option options last_comment_id [Integer]
|
110
|
+
# @option options is_send_email [TruClass, FalseClass]
|
111
|
+
# @option options extras optional [Hash]
|
112
|
+
#
|
113
|
+
# @return [Response]
|
114
|
+
#
|
115
|
+
def resolve(options = {})
|
116
|
+
validate_existence_of!(:room_id, on: options)
|
117
|
+
|
118
|
+
fetch_last_comment_id = lambda do
|
119
|
+
resp = Qismo.client.raw_request(:get, "https://api.qiscus.com/api/v2.1/rest/load_comments", {
|
120
|
+
headers: { qiscus_sdk_app_id: Qismo.client.app_id, qiscus_sdk_secret: Qismo.client.secret_key },
|
121
|
+
params: { room_id: options[:room_id], limit: 1 },
|
122
|
+
})
|
123
|
+
|
124
|
+
body = resp.http_body
|
125
|
+
if body.empty?
|
126
|
+
raise BadRequest.new(
|
127
|
+
"There is no message in room #{options[:room_id]}",
|
128
|
+
http_code: 200,
|
129
|
+
http_headers: resp.http_headers,
|
130
|
+
http_body: resp.http_body,
|
131
|
+
http_raw_body: resp.http_raw_body
|
132
|
+
)
|
133
|
+
end
|
134
|
+
|
135
|
+
id = body.dig("results", "comments", 0, "id")
|
136
|
+
if id.nil?
|
137
|
+
raise BadRequest.new(
|
138
|
+
"There is no message in room #{options[:room_id]}",
|
139
|
+
http_code: 200,
|
140
|
+
http_headers: resp.http_headers,
|
141
|
+
http_body: resp.http_body,
|
142
|
+
http_raw_body: resp.http_raw_body
|
143
|
+
)
|
144
|
+
end
|
145
|
+
|
146
|
+
id
|
147
|
+
end
|
148
|
+
|
149
|
+
if falsy?(options[:last_comment_id])
|
150
|
+
options[:last_comment_id] = fetch_last_comment_id.call
|
151
|
+
end
|
152
|
+
|
153
|
+
validate_existence_of!(:last_comment_id, :notes, :is_send_email, :extras, on: options)
|
154
|
+
|
155
|
+
options[:room_id] = options[:room_id].to_i
|
156
|
+
Qismo.client.post(:post, "/api/v1/admin/service/mark_as_resolved", options)
|
157
|
+
end
|
158
|
+
|
159
|
+
#
|
160
|
+
# Activate bot in a room
|
161
|
+
#
|
162
|
+
# @param id [Integer] Room id
|
163
|
+
#
|
164
|
+
# @return [Response]
|
165
|
+
#
|
166
|
+
def activate_bot(id)
|
167
|
+
Qismo.client.post("/bot/#{id}/activate", is_active: true)
|
168
|
+
end
|
169
|
+
|
170
|
+
#
|
171
|
+
# Deactivate bot in a room
|
172
|
+
#
|
173
|
+
# @param id [Integer] Room id
|
174
|
+
#
|
175
|
+
# @return [Response]
|
176
|
+
#
|
177
|
+
def deactivate_bot(id)
|
178
|
+
Qismo.client.post("/bot/#{id}/activate", is_active: true)
|
179
|
+
end
|
180
|
+
end
|
181
|
+
end
|
182
|
+
end
|
@@ -0,0 +1,45 @@
|
|
1
|
+
# frozen_string_literal: true
|
2
|
+
|
3
|
+
module Qismo
|
4
|
+
module Resources
|
5
|
+
module UserResource
|
6
|
+
#
|
7
|
+
# Login to Qismo
|
8
|
+
#
|
9
|
+
# @param email [String]
|
10
|
+
# @param password [String]
|
11
|
+
# @param role [String]
|
12
|
+
#
|
13
|
+
# @return [User]
|
14
|
+
#
|
15
|
+
def login(email, password, role: "admin")
|
16
|
+
path = if role == "admin"
|
17
|
+
"/api/v1/auth"
|
18
|
+
else
|
19
|
+
"/api/v1/#{Qismo.client.app_id}/agent_auth"
|
20
|
+
end
|
21
|
+
|
22
|
+
resp = Qismo.client.post(path, email: email, password: password)
|
23
|
+
|
24
|
+
body = resp.http_body
|
25
|
+
|
26
|
+
data = body.fetch("data", {})
|
27
|
+
user = data.fetch("user", {})
|
28
|
+
user[:long_lived_token] = data["long_lived_token"]
|
29
|
+
|
30
|
+
User.new(user)
|
31
|
+
end
|
32
|
+
|
33
|
+
#
|
34
|
+
# Logout from Qismo
|
35
|
+
#
|
36
|
+
# @param access_token [String]
|
37
|
+
#
|
38
|
+
# @return [Response]
|
39
|
+
#
|
40
|
+
def logout(access_token)
|
41
|
+
Qismo.client.request(:post, "/api/v2/auth/logout", headers: { authorization: access_token })
|
42
|
+
end
|
43
|
+
end
|
44
|
+
end
|
45
|
+
end
|