purecloudplatformclientv2 75.1.0 → 79.0.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/README.md +2 -2
- data/docs/ActivityCode.md +1 -1
- data/docs/AnalyticsApi.md +66 -2
- data/docs/AnalyticsConversationAsyncQueryResponse.md +1 -1
- data/docs/AnalyticsConversationQueryResponse.md +1 -1
- data/docs/AnalyticsParticipant.md +1 -0
- data/docs/AnalyticsParticipantWithoutAttributes.md +1 -0
- data/docs/ArchitectApi.md +345 -0
- data/docs/AuditApi.md +3 -1
- data/docs/AuditLogMessage.md +1 -1
- data/docs/AuthorizationApi.md +154 -9
- data/docs/AvailableTopic.md +3 -1
- data/docs/BuAgentScheduleActivity.md +18 -0
- data/docs/BuAgentSchedulePublishedScheduleReference.md +16 -0
- data/docs/BuAgentScheduleSearchResponse.md +15 -0
- data/docs/BuAgentScheduleShift.md +18 -0
- data/docs/BuAgentSchedulesSearchResponse.md +15 -0
- data/docs/BuAsyncAgentSchedulesSearchResponse.md +17 -0
- data/docs/BuFullDayTimeOffMarker.md +18 -0
- data/docs/BuScheduleReference.md +15 -0
- data/docs/Call.md +1 -1
- data/docs/CallBasic.md +1 -1
- data/docs/CallMediaParticipant.md +1 -1
- data/docs/CallbackMediaParticipant.md +1 -1
- data/docs/CampaignProgress.md +2 -1
- data/docs/ChatMediaParticipant.md +1 -1
- data/docs/CobrowseMediaParticipant.md +1 -1
- data/docs/ConversationsApi.md +71 -1
- data/docs/CopyAttachmentsRequest.md +14 -0
- data/docs/CreateManagementUnitApiRequest.md +3 -2
- data/docs/CreateManagementUnitSettingsRequest.md +1 -1
- data/docs/CreateWorkPlanShift.md +1 -1
- data/docs/DataTableExportJob.md +22 -0
- data/docs/DataTableImportJob.md +25 -0
- data/docs/DivsPermittedEntityListing.md +23 -0
- data/docs/EmailMediaParticipant.md +1 -1
- data/docs/EntityListing.md +17 -0
- data/docs/ErrorBody.md +2 -2
- data/docs/ErrorInfo.md +14 -0
- data/docs/Evaluation.md +1 -0
- data/docs/EvaluationQuestionGroupScore.md +4 -0
- data/docs/EvaluationScoringSet.md +1 -0
- data/docs/FacebookIntegrationRequest.md +2 -2
- data/docs/GDPRJourneyCustomer.md +2 -2
- data/docs/InboundDomain.md +2 -0
- data/docs/Library.md +4 -3
- data/docs/LicenseApi.md +66 -0
- data/docs/MailFromResult.md +15 -0
- data/docs/ManagementUnit.md +2 -2
- data/docs/ManagementUnitSettingsRequest.md +1 -1
- data/docs/MessageMediaParticipant.md +1 -1
- data/docs/MessagingApi.md +0 -936
- data/docs/MessagingTemplate.md +15 -0
- data/docs/Organization.md +1 -0
- data/docs/QualityApi.md +5 -6
- data/docs/Record.md +15 -0
- data/docs/ReportingExportMetadataJobListing.md +22 -0
- data/docs/ReportingExportMetadataJobResponse.md +22 -0
- data/docs/Response.md +2 -0
- data/docs/RoutingApi.md +385 -0
- data/docs/RoutingSettings.md +13 -0
- data/docs/SCIMApi.md +397 -23
- data/docs/ScimUserExtensions.md +14 -0
- data/docs/ScimUserRole.md +13 -0
- data/docs/ScimUserRoutingLanguage.md +14 -0
- data/docs/ScimUserRoutingSkill.md +14 -0
- data/docs/ScimV2CreateUser.md +2 -1
- data/docs/ScimV2SchemaAttribute.md +24 -0
- data/docs/ScimV2SchemaDefinition.md +17 -0
- data/docs/ScimV2SchemaListResponse.md +17 -0
- data/docs/ScimV2User.md +2 -1
- data/docs/ShortTermForecast.md +2 -2
- data/docs/ShortTermForecastListItemResponse.md +2 -2
- data/docs/ShortTermForecastReference.md +2 -2
- data/docs/TimeOffRequestLookup.md +3 -3
- data/docs/TimeOffRequestResponse.md +3 -3
- data/docs/UserScheduleAdherence.md +1 -1
- data/docs/UsersApi.md +358 -10
- data/docs/ViewFilter.md +4 -10
- data/docs/WeekSchedule.md +1 -1
- data/docs/WeekScheduleListItemResponse.md +1 -1
- data/docs/WeekScheduleReference.md +1 -1
- data/docs/WorkPlanShift.md +1 -1
- data/docs/WorkforceManagementApi.md +40 -41
- data/lib/purecloudplatformclientv2.rb +27 -0
- data/lib/purecloudplatformclientv2/api/analytics_api.rb +73 -0
- data/lib/purecloudplatformclientv2/api/architect_api.rb +373 -0
- data/lib/purecloudplatformclientv2/api/audit_api.rb +9 -0
- data/lib/purecloudplatformclientv2/api/authorization_api.rb +185 -7
- data/lib/purecloudplatformclientv2/api/conversations_api.rb +84 -0
- data/lib/purecloudplatformclientv2/api/license_api.rb +63 -0
- data/lib/purecloudplatformclientv2/api/messaging_api.rb +0 -949
- data/lib/purecloudplatformclientv2/api/quality_api.rb +8 -6
- data/lib/purecloudplatformclientv2/api/routing_api.rb +378 -0
- data/lib/purecloudplatformclientv2/api/scim_api.rb +366 -26
- data/lib/purecloudplatformclientv2/api/users_api.rb +398 -7
- data/lib/purecloudplatformclientv2/api/workforce_management_api.rb +3 -3
- data/lib/purecloudplatformclientv2/api_client.rb +1 -1
- data/lib/purecloudplatformclientv2/models/activity_code.rb +30 -30
- data/lib/purecloudplatformclientv2/models/analytics_conversation_async_query_response.rb +15 -15
- data/lib/purecloudplatformclientv2/models/analytics_conversation_query_response.rb +15 -15
- data/lib/purecloudplatformclientv2/models/analytics_participant.rb +27 -1
- data/lib/purecloudplatformclientv2/models/analytics_participant_without_attributes.rb +27 -1
- data/lib/purecloudplatformclientv2/models/audit_log_message.rb +5 -5
- data/lib/purecloudplatformclientv2/models/available_topic.rb +57 -4
- data/lib/purecloudplatformclientv2/models/bu_agent_schedule_activity.rb +332 -0
- data/lib/purecloudplatformclientv2/models/bu_agent_schedule_published_schedule_reference.rb +280 -0
- data/lib/purecloudplatformclientv2/models/bu_agent_schedule_search_response.rb +258 -0
- data/lib/purecloudplatformclientv2/models/bu_agent_schedule_shift.rb +334 -0
- data/lib/purecloudplatformclientv2/models/bu_agent_schedules_search_response.rb +258 -0
- data/lib/purecloudplatformclientv2/models/bu_async_agent_schedules_search_response.rb +320 -0
- data/lib/purecloudplatformclientv2/models/bu_full_day_time_off_marker.rb +332 -0
- data/lib/purecloudplatformclientv2/models/bu_schedule_reference.rb +254 -0
- data/lib/purecloudplatformclientv2/models/call.rb +1 -1
- data/lib/purecloudplatformclientv2/models/call_basic.rb +1 -1
- data/lib/purecloudplatformclientv2/models/call_media_participant.rb +1 -1
- data/lib/purecloudplatformclientv2/models/callback_media_participant.rb +1 -1
- data/lib/purecloudplatformclientv2/models/campaign_progress.rb +28 -2
- data/lib/purecloudplatformclientv2/models/chat_media_participant.rb +1 -1
- data/lib/purecloudplatformclientv2/models/cobrowse_media_participant.rb +1 -1
- data/lib/purecloudplatformclientv2/models/conversation_aggregate_query_predicate.rb +2 -2
- data/lib/purecloudplatformclientv2/models/copy_attachments_request.rb +240 -0
- data/lib/purecloudplatformclientv2/models/create_management_unit_api_request.rb +37 -16
- data/lib/purecloudplatformclientv2/models/create_management_unit_settings_request.rb +1 -1
- data/lib/purecloudplatformclientv2/models/create_work_plan_shift.rb +1 -1
- data/lib/purecloudplatformclientv2/models/data_table_export_job.rb +455 -0
- data/lib/purecloudplatformclientv2/models/data_table_import_job.rb +547 -0
- data/lib/purecloudplatformclientv2/models/divs_permitted_entity_listing.rb +453 -0
- data/lib/purecloudplatformclientv2/models/email_media_participant.rb +1 -1
- data/lib/purecloudplatformclientv2/models/entity_listing.rb +303 -0
- data/lib/purecloudplatformclientv2/models/error_body.rb +20 -20
- data/lib/purecloudplatformclientv2/models/error_info.rb +226 -0
- data/lib/purecloudplatformclientv2/models/evaluation.rb +27 -1
- data/lib/purecloudplatformclientv2/models/evaluation_question_group_score.rb +101 -1
- data/lib/purecloudplatformclientv2/models/evaluation_scoring_set.rb +26 -1
- data/lib/purecloudplatformclientv2/models/facebook_integration_request.rb +2 -7
- data/lib/purecloudplatformclientv2/models/flow_aggregate_query_predicate.rb +2 -2
- data/lib/purecloudplatformclientv2/models/gdpr_journey_customer.rb +2 -12
- data/lib/purecloudplatformclientv2/models/inbound_domain.rb +53 -1
- data/lib/purecloudplatformclientv2/models/library.rb +44 -2
- data/lib/purecloudplatformclientv2/models/mail_from_result.rb +275 -0
- data/lib/purecloudplatformclientv2/models/management_unit.rb +2 -2
- data/lib/purecloudplatformclientv2/models/management_unit_settings_request.rb +1 -1
- data/lib/purecloudplatformclientv2/models/message_media_participant.rb +1 -1
- data/lib/purecloudplatformclientv2/models/messaging_template.rb +270 -0
- data/lib/purecloudplatformclientv2/models/organization.rb +41 -1
- data/lib/purecloudplatformclientv2/models/record.rb +269 -0
- data/lib/purecloudplatformclientv2/models/reporting_export_job_response.rb +2 -2
- data/lib/purecloudplatformclientv2/models/reporting_export_metadata_job_listing.rb +428 -0
- data/lib/purecloudplatformclientv2/models/reporting_export_metadata_job_response.rb +459 -0
- data/lib/purecloudplatformclientv2/models/response.rb +67 -1
- data/lib/purecloudplatformclientv2/models/routing_settings.rb +202 -0
- data/lib/purecloudplatformclientv2/models/scim_metadata.rb +2 -2
- data/lib/purecloudplatformclientv2/models/scim_user_extensions.rb +233 -0
- data/lib/purecloudplatformclientv2/models/scim_user_role.rb +203 -0
- data/lib/purecloudplatformclientv2/models/scim_user_routing_language.rb +234 -0
- data/lib/purecloudplatformclientv2/models/scim_user_routing_skill.rb +234 -0
- data/lib/purecloudplatformclientv2/models/scim_v2_create_user.rb +30 -5
- data/lib/purecloudplatformclientv2/models/scim_v2_group_reference.rb +2 -2
- data/lib/purecloudplatformclientv2/models/scim_v2_member_reference.rb +2 -2
- data/lib/purecloudplatformclientv2/models/scim_v2_schema_attribute.rb +551 -0
- data/lib/purecloudplatformclientv2/models/scim_v2_schema_definition.rb +309 -0
- data/lib/purecloudplatformclientv2/models/scim_v2_schema_list_response.rb +311 -0
- data/lib/purecloudplatformclientv2/models/scim_v2_user.rb +27 -2
- data/lib/purecloudplatformclientv2/models/segment_detail_query_predicate.rb +2 -2
- data/lib/purecloudplatformclientv2/models/short_term_forecast.rb +30 -35
- data/lib/purecloudplatformclientv2/models/short_term_forecast_list_item_response.rb +30 -35
- data/lib/purecloudplatformclientv2/models/short_term_forecast_reference.rb +22 -27
- data/lib/purecloudplatformclientv2/models/time_off_request_lookup.rb +3 -3
- data/lib/purecloudplatformclientv2/models/time_off_request_response.rb +3 -3
- data/lib/purecloudplatformclientv2/models/user_schedule_adherence.rb +1 -1
- data/lib/purecloudplatformclientv2/models/view_filter.rb +53 -255
- data/lib/purecloudplatformclientv2/models/week_schedule.rb +21 -21
- data/lib/purecloudplatformclientv2/models/week_schedule_list_item_response.rb +21 -21
- data/lib/purecloudplatformclientv2/models/week_schedule_reference.rb +14 -14
- data/lib/purecloudplatformclientv2/models/work_plan_shift.rb +1 -1
- data/lib/purecloudplatformclientv2/version.rb +1 -1
- metadata +56 -2
data/docs/ViewFilter.md
CHANGED
@@ -48,13 +48,6 @@ title: ViewFilter
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| **survey_form_ids** | **Array<String>** | The survey form ids used to filter the view | [optional] |
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| **survey_total_score** | [**NumericRange**](NumericRange.html) | The survey total score used to filter the view | [optional] |
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| **survey_nps_score** | [**NumericRange**](NumericRange.html) | The survey NPS score used to filter the view | [optional] |
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| **show_secondary_status** | **BOOLEAN** | Indicates if the Secondary Status should be shown | [optional] |
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| **agent_duration_sort_order** | **String** | Provides the agent duration sort order | [optional] |
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| **waiting_duration_sort_order** | **String** | Provides the waiting duration sort order | [optional] |
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| **interacting_duration_sort_order** | **String** | Provides the interacting duration sort order | [optional] |
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| **agent_name** | **String** | Displays the Agent name as provided by the user | [optional] |
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| **skills_list** | **Array<String>** | The list of skill strings as free form text | [optional] |
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| **language_list** | **Array<String>** | The list of language strings as free form text | [optional] |
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| **mos** | [**NumericRange**](NumericRange.html) | The desired range for mos values | [optional] |
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| **survey_question_group_score** | [**NumericRange**](NumericRange.html) | The survey question group score used to filter the view | [optional] |
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| **survey_promoter_score** | [**NumericRange**](NumericRange.html) | The survey promoter score used to filter the view | [optional] |
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| **is_consulted** | **BOOLEAN** | Indicates filtering for consulted | [optional] |
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| **is_consult_transferred** | **BOOLEAN** | Indicates filtering for consult transferred | [optional] |
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| **remote_participants** | **Array<String>** | The list of remote participants used to filter the view | [optional] |
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| **status_list** | **Array<String>** | A list of status for the configuration view | [optional] |
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| **flow_ids** | **Array<String>** | The list of flow Ids | [optional] |
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| **flow_outcome_ids** | **Array<String>** | A list of outcome ids of the flow | [optional] |
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| **flow_outcome_values** | **Array<String>** | A list of outcome values of the flow | [optional] |
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| **has_journey_customer_id** | **BOOLEAN** | Indicates filtering for journey customer id | [optional] |
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| **has_journey_action_map_id** | **BOOLEAN** | Indicates filtering for Journey action map id | [optional] |
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| **has_journey_visit_id** | **BOOLEAN** | Indicates filtering for Journey visit id | [optional] |
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| **has_media** | **BOOLEAN** | Indicates filtering for presence of MMS media | [optional] |
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| **role_ids** | **Array<String>** | The role Ids used to filter the view | [optional] |
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| **reports_tos** | **Array<String>** | The report to user IDs used to filter the view | [optional] |
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| **location_ids** | **Array<String>** | The location Ids used to filter the view | [optional] |
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{: class="table table-striped"}
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data/docs/WeekSchedule.md
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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| **week_date** | **String** | First day of this week schedule in yyyy-MM-dd format | [optional] |
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| **description** | **String** | Description of the week schedule | [optional] |
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| **published** | **BOOLEAN** | Whether the week schedule is published | [optional] |
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| **user_schedules** | [**Hash<String, UserSchedule>**](UserSchedule.html) | User schedules in the week | [optional] |
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| **headcount_forecast** | [**HeadcountForecast**](HeadcountForecast.html) | Headcount information for the week schedule | [optional] |
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| **agent_schedules_version** | **Integer** | Version of agent schedules in the week schedule | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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{: class="table table-striped"}
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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| **week_date** | **String** | First day of this week schedule in yyyy-MM-dd format | [optional] |
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| **description** | **String** | Description of the week schedule | [optional] |
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| **published** | **BOOLEAN** | Whether the week schedule is published | [optional] |
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| **generation_results** | [**WeekScheduleGenerationResult**](WeekScheduleGenerationResult.html) | Summary of the results from the schedule run | [optional] |
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| **short_term_forecast** | [**ShortTermForecastReference**](ShortTermForecastReference.html) | Short term forecast associated with this schedule | [optional] |
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| **metadata** | [**WfmVersionedEntityMetadata**](WfmVersionedEntityMetadata.html) | Version metadata for this work plan | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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{: class="table table-striped"}
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|Name | Type | Description | Notes|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **week_date** | **String** | First day of this week schedule in yyyy-MM-dd format | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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| **week_date** | **String** | First day of this week schedule in yyyy-MM-dd format | [optional] |
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{: class="table table-striped"}
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data/docs/WorkPlanShift.md
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| **exact_start_time_minutes_from_midnight** | **Integer** | Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false | [optional] |
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| **earliest_start_time_minutes_from_midnight** | **Integer** | Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true | [optional] |
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| **latest_start_time_minutes_from_midnight** | **Integer** | Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true | [optional] |
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| **constrain_stop_time** | **BOOLEAN** | Whether the latest stop time constraint for the shift is enabled | [optional] |
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| **constrain_stop_time** | **BOOLEAN** | Whether the latest stop time constraint for the shift is enabled. Deprecated, use constrainLatestStopTime instead | [optional] |
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| **constrain_latest_stop_time** | **BOOLEAN** | Whether the latest stop time constraint for the shift is enabled | [optional] |
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| **latest_stop_time_minutes_from_midnight** | **Integer** | Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true | [optional] |
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| **start_increment_minutes** | **Integer** | Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true | [optional] |
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## delete_workforcemanagement_managementunit_activitycode(mu_id, ac_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Deletes an activity code
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## delete_workforcemanagement_managementunit_scheduling_run(management_unit_id, run_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Cancel a schedule run
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## delete_workforcemanagement_managementunit_servicegoalgroup(management_unit_id, service_goal_group_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Delete a service goal group
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## delete_workforcemanagement_managementunit_week_schedule(management_unit_id, week_id, schedule_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Delete a schedule
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## delete_workforcemanagement_managementunit_week_shorttermforecast(management_unit_id, week_date_id, forecast_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Delete a short term forecast
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## [**ActivityCode**](ActivityCode.html) get_workforcemanagement_managementunit_activitycode(mu_id, ac_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get an activity code
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## [**ActivityCodeContainer**](ActivityCodeContainer.html) get_workforcemanagement_managementunit_activitycodes(mu_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get activity codes
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## [**WfmIntradayQueueListing**](WfmIntradayQueueListing.html) get_workforcemanagement_managementunit_intraday_queues(mu_id, date)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get intraday queues for the given date
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## [**SchedulingRunResponse**](SchedulingRunResponse.html) get_workforcemanagement_managementunit_scheduling_run(management_unit_id, run_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Gets the status for a specific scheduling run
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## [**RescheduleResult**](RescheduleResult.html) get_workforcemanagement_managementunit_scheduling_run_result(management_unit_id, run_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Gets the result of a specific scheduling run
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## [**SchedulingRunListResponse**](SchedulingRunListResponse.html) get_workforcemanagement_managementunit_scheduling_runs(management_unit_id)
|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get the status of all the ongoing schedule runs
|
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## [**ServiceGoalGroup**](ServiceGoalGroup.html) get_workforcemanagement_managementunit_servicegoalgroup(management_unit_id, service_goal_group_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get a service goal group
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## [**ServiceGoalGroupList**](ServiceGoalGroupList.html) get_workforcemanagement_managementunit_servicegoalgroups(management_unit_id)
|
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|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get service goal groups
|
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## [**WeekScheduleResponse**](WeekScheduleResponse.html) get_workforcemanagement_managementunit_week_schedule(management_unit_id, week_id, schedule_id, opts)
|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get a week schedule
|
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## [**WeekScheduleGenerationResult**](WeekScheduleGenerationResult.html) get_workforcemanagement_managementunit_week_schedule_generationresults(management_unit_id, week_id, schedule_id)
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get week schedule generation results
|
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## [**WeekScheduleListResponse**](WeekScheduleListResponse.html) get_workforcemanagement_managementunit_week_schedules(management_unit_id, week_id, opts)
|
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|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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|
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Get the list of schedules in a week in management unit
|
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## [**ForecastResultResponse**](ForecastResultResponse.html) get_workforcemanagement_managementunit_week_shorttermforecast_final(management_unit_id, week_date_id, forecast_id, opts)
|
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-
|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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|
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Get the final result of a short term forecast calculation with modifications applied
|
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@@ -2156,7 +2156,7 @@ Name | Type | Description | Notes
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## [**ShortTermForecastListResponse**](ShortTermForecastListResponse.html) get_workforcemanagement_managementunit_week_shorttermforecasts(management_unit_id, week_date_id)
|
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|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get short term forecasts
|
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@@ -2891,7 +2891,7 @@ Name | Type | Description | Notes
|
|
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## [**ActivityCode**](ActivityCode.html) patch_workforcemanagement_managementunit_activitycode(mu_id, ac_id, opts)
|
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|
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-
|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Update an activity code
|
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|
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## [**RescheduleResult**](RescheduleResult.html) patch_workforcemanagement_managementunit_scheduling_run(management_unit_id, run_id, opts)
|
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|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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Marks a specific scheduling run as applied, allowing a new rescheduling run to be started
|
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## [**ServiceGoalGroup**](ServiceGoalGroup.html) patch_workforcemanagement_managementunit_servicegoalgroup(management_unit_id, service_goal_group_id, opts)
|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Update a service goal group
|
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## [**ManagementUnitSettingsResponse**](ManagementUnitSettingsResponse.html) patch_workforcemanagement_managementunit_settings(mu_id, opts)
|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Update the settings for the requested management unit
|
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|
|
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## [**AsyncWeekScheduleResponse**](AsyncWeekScheduleResponse.html) patch_workforcemanagement_managementunit_week_schedule(management_unit_id, week_id, schedule_id, opts)
|
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|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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Update a week schedule
|
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@@ -3537,7 +3537,7 @@ Name | Type | Description | Notes
|
|
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## [**ActivityCode**](ActivityCode.html) post_workforcemanagement_managementunit_activitycodes(mu_id, opts)
|
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|
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Create a new activity code
|
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@@ -3604,7 +3604,7 @@ Name | Type | Description | Notes
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|
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<a name="post_workforcemanagement_managementunit_agentschedules_search"></a>
|
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## [**
|
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## [**BuAsyncAgentSchedulesSearchResponse**](BuAsyncAgentSchedulesSearchResponse.html) post_workforcemanagement_managementunit_agentschedules_search(mu_id, opts)
|
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@@ -3667,7 +3667,7 @@ Name | Type | Description | Notes
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### Return type
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-
[**
|
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[**BuAsyncAgentSchedulesSearchResponse**](BuAsyncAgentSchedulesSearchResponse.html)
|
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### HTTP request headers
|
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@@ -3749,7 +3749,7 @@ Name | Type | Description | Notes
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## [**IntradayResponse**](IntradayResponse.html) post_workforcemanagement_managementunit_intraday(mu_id, opts)
|
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|
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-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Get intraday data for the given date for the requested queueIds
|
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@@ -3887,7 +3887,7 @@ Name | Type | Description | Notes
|
|
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## [**UserScheduleContainer**](UserScheduleContainer.html) post_workforcemanagement_managementunit_schedules_search(mu_id, opts)
|
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|
|
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|
-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Query published schedules for given given time range for set of users
|
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|
@@ -3957,7 +3957,7 @@ Name | Type | Description | Notes
|
|
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## [**ServiceGoalGroup**](ServiceGoalGroup.html) post_workforcemanagement_managementunit_servicegoalgroups(management_unit_id, opts)
|
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|
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|
-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
3961
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|
|
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Create a new service goal group
|
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|
@@ -4095,7 +4095,7 @@ Name | Type | Description | Notes
|
|
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|
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## [**TimeOffRequestEntityList**](TimeOffRequestEntityList.html) post_workforcemanagement_managementunit_timeoffrequests_fetchdetails(mu_id, opts)
|
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|
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|
-
|
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|
+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Gets a list of time off requests from lookup ids
|
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|
@@ -4233,7 +4233,7 @@ Name | Type | Description | Notes
|
|
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|
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## [**AsyncWeekScheduleResponse**](AsyncWeekScheduleResponse.html) post_workforcemanagement_managementunit_week_schedule_copy(management_unit_id, week_id, schedule_id, opts)
|
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|
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-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Copy a week schedule
|
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|
@@ -4312,7 +4312,7 @@ Name | Type | Description | Notes
|
|
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|
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## [**AsyncWeekScheduleResponse**](AsyncWeekScheduleResponse.html) post_workforcemanagement_managementunit_week_schedule_reschedule(management_unit_id, week_id, schedule_id, opts)
|
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|
|
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|
-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Start a scheduling run to compute the reschedule. When the scheduling run finishes, a client can get the reschedule changes and then the client can apply them to the schedule, save the schedule, and mark the scheduling run as applied
|
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@@ -4387,7 +4387,7 @@ Name | Type | Description | Notes
|
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## [**AsyncWeekScheduleResponse**](AsyncWeekScheduleResponse.html) post_workforcemanagement_managementunit_week_schedules(management_unit_id, week_id, opts)
|
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|
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|
-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
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|
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Add a schedule for a week in management unit using imported data. Use partial uploads of user schedules if activity count in schedule is greater than 17500
|
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|
@@ -4463,7 +4463,7 @@ Name | Type | Description | Notes
|
|
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|
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## [**GenerateWeekScheduleResponse**](GenerateWeekScheduleResponse.html) post_workforcemanagement_managementunit_week_schedules_generate(management_unit_id, week_id, opts)
|
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|
|
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|
-
|
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|
+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
|
4467
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|
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|
Generate a week schedule
|
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|
@@ -4535,7 +4535,7 @@ Name | Type | Description | Notes
|
|
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|
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|
## [**PartialUploadResponse**](PartialUploadResponse.html) post_workforcemanagement_managementunit_week_schedules_partialupload(management_unit_id, week_id, opts)
|
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|
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|
-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Partial upload of user schedules where activity count is greater than 17500
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## [**ShortTermForecastResponse**](ShortTermForecastResponse.html) post_workforcemanagement_managementunit_week_shorttermforecast_copy(management_unit_id, week_date_id, forecast_id, body, opts)
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-
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Copy a short term forecast
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## [**ShortTermForecastResponse**](ShortTermForecastResponse.html) post_workforcemanagement_managementunit_week_shorttermforecasts(management_unit_id, week_date_id, body, opts)
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-
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<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Import a short term forecast
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@@ -4761,7 +4761,7 @@ Name | Type | Description | Notes
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## [**GenerateShortTermForecastResponse**](GenerateShortTermForecastResponse.html) post_workforcemanagement_managementunit_week_shorttermforecasts_generate(management_unit_id, week_date_id, body, opts)
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-
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Generate a short term forecast
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@@ -4836,7 +4836,7 @@ Name | Type | Description | Notes
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## [**PartialUploadResponse**](PartialUploadResponse.html) post_workforcemanagement_managementunit_week_shorttermforecasts_partialupload(management_unit_id, week_date_id, body)
|
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-
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Import a short term forecast
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@@ -5179,7 +5179,7 @@ Name | Type | Description | Notes
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## [**UserScheduleContainer**](UserScheduleContainer.html) post_workforcemanagement_schedules(opts)
|
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-
|
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+
<span style="background-color: #f0ad4e;display: inline-block;padding: 7px;font-weight: bold;line-height: 1;color: #ffffff;text-align: center;white-space: nowrap;vertical-align: baseline;border-radius: .25em;margin: 10px 0;">DEPRECATED</span>
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Get published schedule for the current user
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Requires ANY permissions:
|
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* wfm:agentSchedule:view
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-
* wfm:publishedSchedule:view
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### Example
|
@@ -163,6 +163,14 @@ require 'purecloudplatformclientv2/models/billing_usage'
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require 'purecloudplatformclientv2/models/billing_usage_report'
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require 'purecloudplatformclientv2/models/billing_usage_resource'
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require 'purecloudplatformclientv2/models/biography'
|
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+
require 'purecloudplatformclientv2/models/bu_agent_schedule_activity'
|
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+
require 'purecloudplatformclientv2/models/bu_agent_schedule_published_schedule_reference'
|
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|
+
require 'purecloudplatformclientv2/models/bu_agent_schedule_search_response'
|
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+
require 'purecloudplatformclientv2/models/bu_agent_schedule_shift'
|
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+
require 'purecloudplatformclientv2/models/bu_agent_schedules_search_response'
|
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|
+
require 'purecloudplatformclientv2/models/bu_async_agent_schedules_search_response'
|
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+
require 'purecloudplatformclientv2/models/bu_full_day_time_off_marker'
|
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+
require 'purecloudplatformclientv2/models/bu_schedule_reference'
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require 'purecloudplatformclientv2/models/bu_search_agent_schedules_request'
|
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require 'purecloudplatformclientv2/models/bullseye'
|
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require 'purecloudplatformclientv2/models/business_unit_reference'
|
@@ -466,6 +474,7 @@ require 'purecloudplatformclientv2/models/conversation_video_event_topic_uri_ref
|
|
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require 'purecloudplatformclientv2/models/conversation_video_event_topic_video_conversation'
|
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|
require 'purecloudplatformclientv2/models/conversation_video_event_topic_video_media_participant'
|
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|
require 'purecloudplatformclientv2/models/conversation_video_event_topic_wrapup'
|
477
|
+
require 'purecloudplatformclientv2/models/copy_attachments_request'
|
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|
require 'purecloudplatformclientv2/models/copy_short_term_forecast_request'
|
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|
require 'purecloudplatformclientv2/models/copy_voicemail_message'
|
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|
require 'purecloudplatformclientv2/models/copy_week_schedule_request'
|
@@ -514,6 +523,8 @@ require 'purecloudplatformclientv2/models/did_pool_entity_listing'
|
|
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|
require 'purecloudplatformclientv2/models/data_action_condition_predicate'
|
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|
require 'purecloudplatformclientv2/models/data_schema'
|
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|
require 'purecloudplatformclientv2/models/data_table'
|
526
|
+
require 'purecloudplatformclientv2/models/data_table_export_job'
|
527
|
+
require 'purecloudplatformclientv2/models/data_table_import_job'
|
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|
require 'purecloudplatformclientv2/models/data_table_row_entity_listing'
|
518
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|
require 'purecloudplatformclientv2/models/data_tables_domain_entity_listing'
|
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|
require 'purecloudplatformclientv2/models/date_range'
|
@@ -599,6 +610,7 @@ require 'purecloudplatformclientv2/models/digits'
|
|
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|
require 'purecloudplatformclientv2/models/directory_user_devices_listing'
|
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|
require 'purecloudplatformclientv2/models/disconnect_reason'
|
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|
require 'purecloudplatformclientv2/models/division'
|
613
|
+
require 'purecloudplatformclientv2/models/divs_permitted_entity_listing'
|
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|
require 'purecloudplatformclientv2/models/dnc_list'
|
603
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|
require 'purecloudplatformclientv2/models/dnc_list_create'
|
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|
require 'purecloudplatformclientv2/models/dnc_list_division_view'
|
@@ -698,9 +710,11 @@ require 'purecloudplatformclientv2/models/empty'
|
|
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|
require 'purecloudplatformclientv2/models/encryption_key'
|
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|
require 'purecloudplatformclientv2/models/encryption_key_entity_listing'
|
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|
require 'purecloudplatformclientv2/models/endpoint'
|
713
|
+
require 'purecloudplatformclientv2/models/entity_listing'
|
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|
require 'purecloudplatformclientv2/models/entry'
|
702
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|
require 'purecloudplatformclientv2/models/error_body'
|
703
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|
require 'purecloudplatformclientv2/models/error_details'
|
717
|
+
require 'purecloudplatformclientv2/models/error_info'
|
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|
require 'purecloudplatformclientv2/models/estimated_wait_time_predictions'
|
705
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|
require 'purecloudplatformclientv2/models/evaluation'
|
706
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|
require 'purecloudplatformclientv2/models/evaluation_aggregate_data_container'
|
@@ -949,6 +963,7 @@ require 'purecloudplatformclientv2/models/location_update_definition'
|
|
949
963
|
require 'purecloudplatformclientv2/models/locations_search_response'
|
950
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|
require 'purecloudplatformclientv2/models/lock_info'
|
951
965
|
require 'purecloudplatformclientv2/models/logical_interface_entity_listing'
|
966
|
+
require 'purecloudplatformclientv2/models/mail_from_result'
|
952
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|
require 'purecloudplatformclientv2/models/management_unit'
|
953
968
|
require 'purecloudplatformclientv2/models/management_unit_listing'
|
954
969
|
require 'purecloudplatformclientv2/models/management_unit_reference'
|
@@ -987,6 +1002,7 @@ require 'purecloudplatformclientv2/models/messaging_integration'
|
|
987
1002
|
require 'purecloudplatformclientv2/models/messaging_integration_entity_listing'
|
988
1003
|
require 'purecloudplatformclientv2/models/messaging_sticker'
|
989
1004
|
require 'purecloudplatformclientv2/models/messaging_sticker_entity_listing'
|
1005
|
+
require 'purecloudplatformclientv2/models/messaging_template'
|
990
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|
require 'purecloudplatformclientv2/models/meta_data'
|
991
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|
require 'purecloudplatformclientv2/models/metabase'
|
992
1008
|
require 'purecloudplatformclientv2/models/metered_assignment_by_agent'
|
@@ -1319,6 +1335,7 @@ require 'purecloudplatformclientv2/models/reaction'
|
|
1319
1335
|
require 'purecloudplatformclientv2/models/recall_entry'
|
1320
1336
|
require 'purecloudplatformclientv2/models/recipient'
|
1321
1337
|
require 'purecloudplatformclientv2/models/recipient_listing'
|
1338
|
+
require 'purecloudplatformclientv2/models/record'
|
1322
1339
|
require 'purecloudplatformclientv2/models/recording'
|
1323
1340
|
require 'purecloudplatformclientv2/models/recording_email_message'
|
1324
1341
|
require 'purecloudplatformclientv2/models/recording_job'
|
@@ -1343,6 +1360,8 @@ require 'purecloudplatformclientv2/models/reporting_data_export_topic_data_expor
|
|
1343
1360
|
require 'purecloudplatformclientv2/models/reporting_export_job_listing'
|
1344
1361
|
require 'purecloudplatformclientv2/models/reporting_export_job_request'
|
1345
1362
|
require 'purecloudplatformclientv2/models/reporting_export_job_response'
|
1363
|
+
require 'purecloudplatformclientv2/models/reporting_export_metadata_job_listing'
|
1364
|
+
require 'purecloudplatformclientv2/models/reporting_export_metadata_job_response'
|
1346
1365
|
require 'purecloudplatformclientv2/models/request_config'
|
1347
1366
|
require 'purecloudplatformclientv2/models/reschedule_request'
|
1348
1367
|
require 'purecloudplatformclientv2/models/reschedule_result'
|
@@ -1373,6 +1392,7 @@ require 'purecloudplatformclientv2/models/route_group_attributes'
|
|
1373
1392
|
require 'purecloudplatformclientv2/models/route_group_list'
|
1374
1393
|
require 'purecloudplatformclientv2/models/routing_data'
|
1375
1394
|
require 'purecloudplatformclientv2/models/routing_rule'
|
1395
|
+
require 'purecloudplatformclientv2/models/routing_settings'
|
1376
1396
|
require 'purecloudplatformclientv2/models/routing_skill'
|
1377
1397
|
require 'purecloudplatformclientv2/models/routing_skill_reference'
|
1378
1398
|
require 'purecloudplatformclientv2/models/routing_status'
|
@@ -1414,7 +1434,11 @@ require 'purecloudplatformclientv2/models/scim_service_provider_config_authentic
|
|
1414
1434
|
require 'purecloudplatformclientv2/models/scim_service_provider_config_bulk_feature'
|
1415
1435
|
require 'purecloudplatformclientv2/models/scim_service_provider_config_filter_feature'
|
1416
1436
|
require 'purecloudplatformclientv2/models/scim_service_provider_config_simple_feature'
|
1437
|
+
require 'purecloudplatformclientv2/models/scim_user_extensions'
|
1417
1438
|
require 'purecloudplatformclientv2/models/scim_user_list_response'
|
1439
|
+
require 'purecloudplatformclientv2/models/scim_user_role'
|
1440
|
+
require 'purecloudplatformclientv2/models/scim_user_routing_language'
|
1441
|
+
require 'purecloudplatformclientv2/models/scim_user_routing_skill'
|
1418
1442
|
require 'purecloudplatformclientv2/models/scim_v2_create_user'
|
1419
1443
|
require 'purecloudplatformclientv2/models/scim_v2_enterprise_user'
|
1420
1444
|
require 'purecloudplatformclientv2/models/scim_v2_group'
|
@@ -1422,6 +1446,9 @@ require 'purecloudplatformclientv2/models/scim_v2_group_reference'
|
|
1422
1446
|
require 'purecloudplatformclientv2/models/scim_v2_member_reference'
|
1423
1447
|
require 'purecloudplatformclientv2/models/scim_v2_patch_operation'
|
1424
1448
|
require 'purecloudplatformclientv2/models/scim_v2_patch_request'
|
1449
|
+
require 'purecloudplatformclientv2/models/scim_v2_schema_attribute'
|
1450
|
+
require 'purecloudplatformclientv2/models/scim_v2_schema_definition'
|
1451
|
+
require 'purecloudplatformclientv2/models/scim_v2_schema_list_response'
|
1425
1452
|
require 'purecloudplatformclientv2/models/scim_v2_user'
|
1426
1453
|
require 'purecloudplatformclientv2/models/scorable_survey'
|
1427
1454
|
require 'purecloudplatformclientv2/models/scored_agent'
|