purecloudplatformclientv2 62.0.0 → 66.0.0

data/lib/purecloudplatformclientv2/models/segment_detail_query_filter.rb

@@ -0,0 +1,277 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@genesys.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: UNLICENSED
+https://help.mypurecloud.com/articles/terms-and-conditions/
+
+Terms of Service: https://help.mypurecloud.com/articles/terms-and-conditions/
+
+=end
+
+require 'date'
+
+module PureCloud
+  class SegmentDetailQueryFilter
+    # Boolean operation to apply to the provided predicates and clauses
+    attr_accessor :type
+
+    # Boolean 'and/or' logic with up to two-levels of nesting
+    attr_accessor :clauses
+
+    # Like a three-word sentence: (attribute-name) (operator) (target-value).
+    attr_accessor :predicates
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        
+        :'type' => :'type',
+        
+        :'clauses' => :'clauses',
+        
+        :'predicates' => :'predicates'
+        
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        
+        :'type' => :'String',
+        
+        :'clauses' => :'Array<SegmentDetailQueryClause>',
+        
+        :'predicates' => :'Array<SegmentDetailQueryPredicate>'
+        
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      
+      if attributes.has_key?(:'type')
+        
+        
+        self.type = attributes[:'type']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'clauses')
+        
+        if (value = attributes[:'clauses']).is_a?(Array)
+          self.clauses = value
+        end
+        
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'predicates')
+        
+        if (value = attributes[:'predicates']).is_a?(Array)
+          self.predicates = value
+        end
+        
+        
+      
+      end
+
+      
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      
+      
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+      
+      
+      if @type.nil?
+        return false
+      end
+
+      
+      
+      allowed_values = ["and", "or"]
+      if @type && !allowed_values.include?(@type)
+        return false
+      end
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+    end
+
+    
+    
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] type Object to be assigned
+    def type=(type)
+      allowed_values = ["and", "or"]
+      if type && !allowed_values.include?(type)
+        fail ArgumentError, "invalid value for 'type', must be one of #{allowed_values}."
+      end
+      @type = type
+    end
+
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          type == o.type &&
+          clauses == o.clauses &&
+          predicates == o.predicates
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [type, clauses, predicates].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end

data/lib/purecloudplatformclientv2/models/{analytics_query_predicate.rb → segment_detail_query_predicate.rb}

@@ -17,7 +17,7 @@ Terms of Service: https://help.mypurecloud.com/articles/terms-and-conditions/
 require 'date'
 
 module PureCloud
-  class AnalyticsQueryPredicate
+  class SegmentDetailQueryPredicate
     # Optional type, can usually be inferred
     attr_accessor :type
 
@@ -36,10 +36,10 @@ module PureCloud
     # Optional operator, default is matches
     attr_accessor :operator
 
-    # Right hand side for dimension, property, or metric predicates
+    # Right hand side for dimension, metric, or property predicates
     attr_accessor :value
 
-    # Right hand side for property or metric predicates
+    # Right hand side for dimension, metric, or property predicates
     attr_accessor :range
 
     # Attribute mapping from ruby-style variable name to JSON key.
@@ -195,7 +195,7 @@ module PureCloud
       
       
       
-      allowed_values = ["conversationId", "sessionId", "mediaType", "queueId", "userId", "participantId", "participantName", "direction", "originatingDirection", "wrapUpCode", "wrapUpNote", "interactionType", "requestedRoutingSkillId", "requestedLanguageId", "requestedRoutingUserIds", "routingPriority", "scoredAgentId", "agentScore", "purpose", "participantType", "segmentType", "disconnectType", "errorCode", "conversationEnd", "segmentEnd", "externalContactId", "externalOrganizationId", "convertedFrom", "convertedTo", "divisionId", "flaggedReason", "provider", "flowOutType", "stationId", "edgeId", "dnis", "ani", "sessionDnis", "outboundCampaignId", "outboundContactId", "outboundContactListId", "monitoredParticipantId", "sourceSessionId", "destinationSessionId", "sourceConversationId", "destinationConversationId", "remoteNameDisplayable", "sipResponseCode", "q850ResponseCode", "conference", "groupId", "protocolCallId", "roomId", "addressFrom", "addressTo", "addressSelf", "addressOther", "subject", "messageType", "peerId", "scriptId", "evaluationId", "evaluatorId", "contextId", "formId", "formName", "eventTime", "calibrationId", "surveyId", "surveyFormContextId", "surveyFormId", "surveyFormName", "surveyAnswerId", "surveyQuestionId", "surveyQuestionGroupId", "surveyPromoterScore", "surveyCompletedDate", "surveyErrorReason", "surveyPreviousStatus", "surveyStatus", "systemPresence", "organizationPresenceId", "routingStatus", "flowId", "flowName", "flowVersion", "flowType", "exitReason", "entryReason", "entryType", "transferType", "transferTargetName", "transferTargetAddress", "issuedCallback", "startingLanguage", "endingLanguage", "flowOutcomeId", "flowOutcomeValue", "flowOutcome", "journeyCustomerId", "journeyCustomerIdType", "journeyCustomerSessionId", "journeyCustomerSessionIdType", "journeyActionId", "journeyActionMapId", "journeyActionMapVersion", "journeyActionMediaType", "minMos", "mediaStatsMinConversationMos", "minRFactor", "mediaStatsMinConversationRFactor"]
+      allowed_values = ["addressFrom", "addressOther", "addressSelf", "addressTo", "agentScore", "ani", "audioMuted", "callbackNumber", "callbackScheduledTime", "callbackUserName", "cobrowseRole", "cobrowseRoomId", "conference", "destinationConversationId", "destinationSessionId", "direction", "disconnectType", "dispositionAnalyzer", "dispositionName", "dnis", "edgeId", "endingLanguage", "entryReason", "entryType", "errorCode", "exitReason", "externalContactId", "externalOrganizationId", "flaggedReason", "flowId", "flowName", "flowOutcome", "flowOutcomeEndTimestamp", "flowOutcomeId", "flowOutcomeStartTimestamp", "flowOutcomeValue", "flowType", "flowVersion", "groupId", "issuedCallback", "journeyActionId", "journeyActionMapId", "journeyActionMapVersion", "journeyCustomerId", "journeyCustomerIdType", "journeyCustomerSessionId", "journeyCustomerSessionIdType", "mediaBridgeId", "mediaType", "messageType", "monitoredParticipantId", "outboundCampaignId", "outboundContactId", "outboundContactListId", "participantId", "participantName", "peerId", "protocolCallId", "provider", "purpose", "q850ResponseCode", "queueId", "recording", "remoteNameDisplayable", "requestedLanguageId", "requestedRoutingSkillId", "requestedRoutingUserId", "roomId", "scoredAgentId", "screenShareAddressSelf", "screenShareRoomId", "scriptId", "segmentEnd", "segmentType", "sessionDnis", "sessionId", "sharingScreen", "sipResponseCode", "skipEnabled", "sourceConversationId", "sourceSessionId", "startingLanguage", "subject", "timeoutSeconds", "transferTargetAddress", "transferTargetName", "transferType", "userId", "videoAddressSelf", "videoMuted", "videoRoomId", "wrapUpCode", "wrapUpNote", "wrapUpTag"]
       if @dimension && !allowed_values.include?(@dimension)
         return false
       end
@@ -217,7 +217,7 @@ module PureCloud
       
       
       
-      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "nBlindTransferred", "nConsultTransferred", "nConsult", "nConnected", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses", "nSurveysSent", "nSurveysStarted", "nSurveysAbandoned", "nSurveysExpired", "nSurveyErrors", "nSurveyResponses", "nSurveyAnswerResponses", "oSurveyTotalScore", "oSurveyQuestionGroupScore", "nSurveyQuestionGroupResponses", "oSurveyQuestionScore", "nSurveyQuestionResponses", "nSurveyNpsResponses", "nSurveyNpsPromoters", "nSurveyNpsDetractors", "nFlow", "tFlowDisconnect", "tFlowExit", "tFlow", "oFlow", "tFlowOutcome", "nFlowOutcome", "nFlowOutcomeFailed", "nWebActionsQualified", "nWebActionsOffered", "nWebActionsAccepted", "nWebActionsRejected", "nWebActionsTimedout", "nWebActionsErrored", "nWebActionsIgnored", "nWebActionsStarted", "nWebActionsEngaged"]
+      allowed_values = ["tSegmentDuration"]
       if @metric && !allowed_values.include?(@metric)
         return false
       end
@@ -262,7 +262,7 @@ module PureCloud
     # Custom attribute writer method checking allowed values (enum).
     # @param [Object] dimension Object to be assigned
     def dimension=(dimension)
-      allowed_values = ["conversationId", "sessionId", "mediaType", "queueId", "userId", "participantId", "participantName", "direction", "originatingDirection", "wrapUpCode", "wrapUpNote", "interactionType", "requestedRoutingSkillId", "requestedLanguageId", "requestedRoutingUserIds", "routingPriority", "scoredAgentId", "agentScore", "purpose", "participantType", "segmentType", "disconnectType", "errorCode", "conversationEnd", "segmentEnd", "externalContactId", "externalOrganizationId", "convertedFrom", "convertedTo", "divisionId", "flaggedReason", "provider", "flowOutType", "stationId", "edgeId", "dnis", "ani", "sessionDnis", "outboundCampaignId", "outboundContactId", "outboundContactListId", "monitoredParticipantId", "sourceSessionId", "destinationSessionId", "sourceConversationId", "destinationConversationId", "remoteNameDisplayable", "sipResponseCode", "q850ResponseCode", "conference", "groupId", "protocolCallId", "roomId", "addressFrom", "addressTo", "addressSelf", "addressOther", "subject", "messageType", "peerId", "scriptId", "evaluationId", "evaluatorId", "contextId", "formId", "formName", "eventTime", "calibrationId", "surveyId", "surveyFormContextId", "surveyFormId", "surveyFormName", "surveyAnswerId", "surveyQuestionId", "surveyQuestionGroupId", "surveyPromoterScore", "surveyCompletedDate", "surveyErrorReason", "surveyPreviousStatus", "surveyStatus", "systemPresence", "organizationPresenceId", "routingStatus", "flowId", "flowName", "flowVersion", "flowType", "exitReason", "entryReason", "entryType", "transferType", "transferTargetName", "transferTargetAddress", "issuedCallback", "startingLanguage", "endingLanguage", "flowOutcomeId", "flowOutcomeValue", "flowOutcome", "journeyCustomerId", "journeyCustomerIdType", "journeyCustomerSessionId", "journeyCustomerSessionIdType", "journeyActionId", "journeyActionMapId", "journeyActionMapVersion", "journeyActionMediaType", "minMos", "mediaStatsMinConversationMos", "minRFactor", "mediaStatsMinConversationRFactor"]
+      allowed_values = ["addressFrom", "addressOther", "addressSelf", "addressTo", "agentScore", "ani", "audioMuted", "callbackNumber", "callbackScheduledTime", "callbackUserName", "cobrowseRole", "cobrowseRoomId", "conference", "destinationConversationId", "destinationSessionId", "direction", "disconnectType", "dispositionAnalyzer", "dispositionName", "dnis", "edgeId", "endingLanguage", "entryReason", "entryType", "errorCode", "exitReason", "externalContactId", "externalOrganizationId", "flaggedReason", "flowId", "flowName", "flowOutcome", "flowOutcomeEndTimestamp", "flowOutcomeId", "flowOutcomeStartTimestamp", "flowOutcomeValue", "flowType", "flowVersion", "groupId", "issuedCallback", "journeyActionId", "journeyActionMapId", "journeyActionMapVersion", "journeyCustomerId", "journeyCustomerIdType", "journeyCustomerSessionId", "journeyCustomerSessionIdType", "mediaBridgeId", "mediaType", "messageType", "monitoredParticipantId", "outboundCampaignId", "outboundContactId", "outboundContactListId", "participantId", "participantName", "peerId", "protocolCallId", "provider", "purpose", "q850ResponseCode", "queueId", "recording", "remoteNameDisplayable", "requestedLanguageId", "requestedRoutingSkillId", "requestedRoutingUserId", "roomId", "scoredAgentId", "screenShareAddressSelf", "screenShareRoomId", "scriptId", "segmentEnd", "segmentType", "sessionDnis", "sessionId", "sharingScreen", "sipResponseCode", "skipEnabled", "sourceConversationId", "sourceSessionId", "startingLanguage", "subject", "timeoutSeconds", "transferTargetAddress", "transferTargetName", "transferType", "userId", "videoAddressSelf", "videoMuted", "videoRoomId", "wrapUpCode", "wrapUpNote", "wrapUpTag"]
       if dimension && !allowed_values.include?(dimension)
         fail ArgumentError, "invalid value for 'dimension', must be one of #{allowed_values}."
       end
@@ -295,7 +295,7 @@ module PureCloud
     # Custom attribute writer method checking allowed values (enum).
     # @param [Object] metric Object to be assigned
     def metric=(metric)
-      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "nBlindTransferred", "nConsultTransferred", "nConsult", "nConnected", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses", "nSurveysSent", "nSurveysStarted", "nSurveysAbandoned", "nSurveysExpired", "nSurveyErrors", "nSurveyResponses", "nSurveyAnswerResponses", "oSurveyTotalScore", "oSurveyQuestionGroupScore", "nSurveyQuestionGroupResponses", "oSurveyQuestionScore", "nSurveyQuestionResponses", "nSurveyNpsResponses", "nSurveyNpsPromoters", "nSurveyNpsDetractors", "nFlow", "tFlowDisconnect", "tFlowExit", "tFlow", "oFlow", "tFlowOutcome", "nFlowOutcome", "nFlowOutcomeFailed", "nWebActionsQualified", "nWebActionsOffered", "nWebActionsAccepted", "nWebActionsRejected", "nWebActionsTimedout", "nWebActionsErrored", "nWebActionsIgnored", "nWebActionsStarted", "nWebActionsEngaged"]
+      allowed_values = ["tSegmentDuration"]
       if metric && !allowed_values.include?(metric)
         fail ArgumentError, "invalid value for 'metric', must be one of #{allowed_values}."
       end

data/lib/purecloudplatformclientv2/models/signed_url_response.rb

@@ -0,0 +1,279 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@genesys.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: UNLICENSED
+https://help.mypurecloud.com/articles/terms-and-conditions/
+
+Terms of Service: https://help.mypurecloud.com/articles/terms-and-conditions/
+
+=end
+
+require 'date'
+
+module PureCloud
+  class SignedUrlResponse
+    # The globally unique identifier for the object.
+    attr_accessor :id
+
+    attr_accessor :name
+
+    # Url of the downloaded pcap file
+    attr_accessor :url
+
+    # The URI for this object
+    attr_accessor :self_uri
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        
+        :'id' => :'id',
+        
+        :'name' => :'name',
+        
+        :'url' => :'url',
+        
+        :'self_uri' => :'selfUri'
+        
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        
+        :'id' => :'String',
+        
+        :'name' => :'String',
+        
+        :'url' => :'String',
+        
+        :'self_uri' => :'String'
+        
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      
+      if attributes.has_key?(:'id')
+        
+        
+        self.id = attributes[:'id']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'name')
+        
+        
+        self.name = attributes[:'name']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'url')
+        
+        
+        self.url = attributes[:'url']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'selfUri')
+        
+        
+        self.self_uri = attributes[:'selfUri']
+        
+      
+      end
+
+      
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      
+      
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+    end
+
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          id == o.id &&
+          name == o.name &&
+          url == o.url &&
+          self_uri == o.self_uri
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [id, name, url, self_uri].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end