purecloudplatformclientv2 37.0.0 → 38.0.0

data/lib/purecloudplatformclientv2/models/aggregate_metric_data.rb

@@ -103,7 +103,7 @@ module PureCloud
       
       
       
-      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses"]
+      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses", "nSurveysSent", "nSurveysStarted", "nSurveysAbandoned", "nSurveysExpired", "nSurveysBounced", "nSurveyResponses", "nSurveyAnswerResponses", "oSurveyTotalScore", "oSurveyQuestionGroupScore", "nSurveyQuestionGroupResponses", "oSurveyQuestionScore", "nSurveyQuestionResponses", "nSurveyNpsResponses", "nSurveyNpsPromoters", "nSurveyNpsDetractors"]
       if @metric && !allowed_values.include?(@metric)
         return false
       end
@@ -125,7 +125,7 @@ module PureCloud
     # Custom attribute writer method checking allowed values (enum).
     # @param [Object] metric Object to be assigned
     def metric=(metric)
-      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses"]
+      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses", "nSurveysSent", "nSurveysStarted", "nSurveysAbandoned", "nSurveysExpired", "nSurveysBounced", "nSurveyResponses", "nSurveyAnswerResponses", "oSurveyTotalScore", "oSurveyQuestionGroupScore", "nSurveyQuestionGroupResponses", "oSurveyQuestionScore", "nSurveyQuestionResponses", "nSurveyNpsResponses", "nSurveyNpsPromoters", "nSurveyNpsDetractors"]
       if metric && !allowed_values.include?(metric)
         fail ArgumentError, "invalid value for 'metric', must be one of #{allowed_values}."
       end

data/lib/purecloudplatformclientv2/models/analytics_conversation.rb

@@ -33,6 +33,9 @@ module PureCloud
     # Evaluations tied to this conversation
     attr_accessor :evaluations
 
+    # Surveys tied to this conversation
+    attr_accessor :surveys
+
     # Identifiers of divisions associated with this conversation
     attr_accessor :division_ids
 
@@ -50,6 +53,8 @@ module PureCloud
         
         :'evaluations' => :'evaluations',
         
+        :'surveys' => :'surveys',
+        
         :'division_ids' => :'divisionIds'
         
       }
@@ -69,6 +74,8 @@ module PureCloud
         
         :'evaluations' => :'Array<AnalyticsEvaluation>',
         
+        :'surveys' => :'Array<AnalyticsSurvey>',
+        
         :'division_ids' => :'Array<String>'
         
       }
@@ -129,6 +136,17 @@ module PureCloud
         
         
       
+      end
+
+      
+      if attributes.has_key?(:'surveys')
+        
+        if (value = attributes[:'surveys']).is_a?(Array)
+          self.surveys = value
+        end
+        
+        
+      
       end
 
       
@@ -177,6 +195,10 @@ module PureCloud
       
       
       
+      
+      
+      
+      
       
       
       
@@ -209,6 +231,11 @@ module PureCloud
     
     
     
+    
+    
+    
+    
+    
     
     
     
@@ -225,6 +252,7 @@ module PureCloud
           conversation_end == o.conversation_end &&
           participants == o.participants &&
           evaluations == o.evaluations &&
+          surveys == o.surveys &&
           division_ids == o.division_ids
     end
 
@@ -237,7 +265,7 @@ module PureCloud
     # Calculates hash code according to all attributes.
     # @return [Fixnum] Hash code
     def hash
-      [conversation_id, conversation_start, conversation_end, participants, evaluations, division_ids].hash
+      [conversation_id, conversation_start, conversation_end, participants, evaluations, surveys, division_ids].hash
     end
 
     # build the object from hash

data/lib/purecloudplatformclientv2/models/analytics_query_predicate.rb

@@ -195,7 +195,7 @@ module PureCloud
       
       
       
-      allowed_values = ["conversationId", "sessionId", "mediaType", "queueId", "userId", "participantId", "participantName", "direction", "wrapUpCode", "wrapUpNote", "interactionType", "requestedRoutingSkillId", "requestedLanguageId", "requestedRoutingUserIds", "purpose", "participantType", "segmentType", "disconnectType", "errorCode", "conversationEnd", "segmentEnd", "externalContactId", "externalOrganizationId", "convertedFrom", "convertedTo", "divisionId", "flaggedReason", "stationId", "edgeId", "dnis", "ani", "outboundCampaignId", "outboundContactId", "outboundContactListId", "monitoredParticipantId", "sourceSessionId", "destinationSessionId", "sourceConversationId", "destinationConversationId", "remoteNameDisplayable", "sipResponseCode", "q850ResponseCode", "conference", "groupId", "roomId", "addressFrom", "addressTo", "addressSelf", "addressOther", "subject", "messageType", "peerId", "scriptId", "evaluationId", "evaluatorId", "contextId", "formId", "formName", "eventTime", "systemPresence", "organizationPresenceId", "routingStatus"]
+      allowed_values = ["conversationId", "sessionId", "mediaType", "queueId", "userId", "participantId", "participantName", "direction", "wrapUpCode", "wrapUpNote", "interactionType", "requestedRoutingSkillId", "requestedLanguageId", "requestedRoutingUserIds", "purpose", "participantType", "segmentType", "disconnectType", "errorCode", "conversationEnd", "segmentEnd", "externalContactId", "externalOrganizationId", "convertedFrom", "convertedTo", "divisionId", "flaggedReason", "stationId", "edgeId", "dnis", "ani", "outboundCampaignId", "outboundContactId", "outboundContactListId", "monitoredParticipantId", "sourceSessionId", "destinationSessionId", "sourceConversationId", "destinationConversationId", "remoteNameDisplayable", "sipResponseCode", "q850ResponseCode", "conference", "groupId", "roomId", "addressFrom", "addressTo", "addressSelf", "addressOther", "subject", "messageType", "peerId", "scriptId", "evaluationId", "evaluatorId", "contextId", "formId", "formName", "eventTime", "surveyId", "surveyFormContextId", "surveyFormId", "surveyAnswerId", "surveyQuestionId", "surveyQuestionGroupId", "systemPresence", "organizationPresenceId", "routingStatus"]
       if @dimension && !allowed_values.include?(@dimension)
         return false
       end
@@ -217,7 +217,7 @@ module PureCloud
       
       
       
-      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses"]
+      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses", "nSurveysSent", "nSurveysStarted", "nSurveysAbandoned", "nSurveysExpired", "nSurveysBounced", "nSurveyResponses", "nSurveyAnswerResponses", "oSurveyTotalScore", "oSurveyQuestionGroupScore", "nSurveyQuestionGroupResponses", "oSurveyQuestionScore", "nSurveyQuestionResponses", "nSurveyNpsResponses", "nSurveyNpsPromoters", "nSurveyNpsDetractors"]
       if @metric && !allowed_values.include?(@metric)
         return false
       end
@@ -262,7 +262,7 @@ module PureCloud
     # Custom attribute writer method checking allowed values (enum).
     # @param [Object] dimension Object to be assigned
     def dimension=(dimension)
-      allowed_values = ["conversationId", "sessionId", "mediaType", "queueId", "userId", "participantId", "participantName", "direction", "wrapUpCode", "wrapUpNote", "interactionType", "requestedRoutingSkillId", "requestedLanguageId", "requestedRoutingUserIds", "purpose", "participantType", "segmentType", "disconnectType", "errorCode", "conversationEnd", "segmentEnd", "externalContactId", "externalOrganizationId", "convertedFrom", "convertedTo", "divisionId", "flaggedReason", "stationId", "edgeId", "dnis", "ani", "outboundCampaignId", "outboundContactId", "outboundContactListId", "monitoredParticipantId", "sourceSessionId", "destinationSessionId", "sourceConversationId", "destinationConversationId", "remoteNameDisplayable", "sipResponseCode", "q850ResponseCode", "conference", "groupId", "roomId", "addressFrom", "addressTo", "addressSelf", "addressOther", "subject", "messageType", "peerId", "scriptId", "evaluationId", "evaluatorId", "contextId", "formId", "formName", "eventTime", "systemPresence", "organizationPresenceId", "routingStatus"]
+      allowed_values = ["conversationId", "sessionId", "mediaType", "queueId", "userId", "participantId", "participantName", "direction", "wrapUpCode", "wrapUpNote", "interactionType", "requestedRoutingSkillId", "requestedLanguageId", "requestedRoutingUserIds", "purpose", "participantType", "segmentType", "disconnectType", "errorCode", "conversationEnd", "segmentEnd", "externalContactId", "externalOrganizationId", "convertedFrom", "convertedTo", "divisionId", "flaggedReason", "stationId", "edgeId", "dnis", "ani", "outboundCampaignId", "outboundContactId", "outboundContactListId", "monitoredParticipantId", "sourceSessionId", "destinationSessionId", "sourceConversationId", "destinationConversationId", "remoteNameDisplayable", "sipResponseCode", "q850ResponseCode", "conference", "groupId", "roomId", "addressFrom", "addressTo", "addressSelf", "addressOther", "subject", "messageType", "peerId", "scriptId", "evaluationId", "evaluatorId", "contextId", "formId", "formName", "eventTime", "surveyId", "surveyFormContextId", "surveyFormId", "surveyAnswerId", "surveyQuestionId", "surveyQuestionGroupId", "systemPresence", "organizationPresenceId", "routingStatus"]
       if dimension && !allowed_values.include?(dimension)
         fail ArgumentError, "invalid value for 'dimension', must be one of #{allowed_values}."
       end
@@ -295,7 +295,7 @@ module PureCloud
     # Custom attribute writer method checking allowed values (enum).
     # @param [Object] metric Object to be assigned
     def metric=(metric)
-      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses"]
+      allowed_values = ["tSegmentDuration", "tConversationDuration", "oTotalCriticalScore", "oTotalScore", "nEvaluations", "tAbandon", "tIvr", "tAnswered", "tFlowOut", "tAcd", "tTalk", "tHeld", "tTalkComplete", "tHeldComplete", "tAcw", "tHandle", "tContacting", "tDialing", "tWait", "tAgentRoutingStatus", "tOrganizationPresence", "tSystemPresence", "tUserResponseTime", "tAgentResponseTime", "tVoicemail", "nStateTransitionError", "nOffered", "nOverSla", "nTransferred", "tAlert", "tNotResponding", "nOutbound", "nOutboundAttempted", "nOutboundConnected", "nOutboundAbandoned", "nError", "oServiceTarget", "oServiceLevel", "tActive", "tInactive", "oActiveUsers", "oMemberUsers", "oActiveQueues", "oMemberQueues", "oInteracting", "oWaiting", "oOnQueueUsers", "oOffQueueUsers", "oUserPresences", "oUserRoutingStatuses", "nSurveysSent", "nSurveysStarted", "nSurveysAbandoned", "nSurveysExpired", "nSurveysBounced", "nSurveyResponses", "nSurveyAnswerResponses", "oSurveyTotalScore", "oSurveyQuestionGroupScore", "nSurveyQuestionGroupResponses", "oSurveyQuestionScore", "nSurveyQuestionResponses", "nSurveyNpsResponses", "nSurveyNpsPromoters", "nSurveyNpsDetractors"]
       if metric && !allowed_values.include?(metric)
         fail ArgumentError, "invalid value for 'metric', must be one of #{allowed_values}."
       end

data/lib/purecloudplatformclientv2/models/analytics_survey.rb

@@ -0,0 +1,436 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@genesys.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require 'date'
+
+module PureCloud
+  class AnalyticsSurvey
+    # Unique identifier for the survey
+    attr_accessor :survey_id
+
+    # Unique identifier for the survey form
+    attr_accessor :survey_form_id
+
+    # Unique identifier for the survey form, regardless of version
+    attr_accessor :survey_form_context_id
+
+    # Unique identifier of participant
+    attr_accessor :participant_id
+
+    # External contact id
+    attr_accessor :external_contact_id
+
+    # Customer address
+    attr_accessor :customer_address
+
+    # A unique identifier of the PureCloud user
+    attr_accessor :user_id
+
+    # Unique identifier for the queue the conversation was on
+    attr_accessor :queue_id
+
+    # Survey status
+    attr_accessor :status
+
+    # Creation date of survey. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    attr_accessor :created_date
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        
+        :'survey_id' => :'surveyId',
+        
+        :'survey_form_id' => :'surveyFormId',
+        
+        :'survey_form_context_id' => :'surveyFormContextId',
+        
+        :'participant_id' => :'participantId',
+        
+        :'external_contact_id' => :'externalContactId',
+        
+        :'customer_address' => :'customerAddress',
+        
+        :'user_id' => :'userId',
+        
+        :'queue_id' => :'queueId',
+        
+        :'status' => :'status',
+        
+        :'created_date' => :'createdDate'
+        
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        
+        :'survey_id' => :'String',
+        
+        :'survey_form_id' => :'String',
+        
+        :'survey_form_context_id' => :'String',
+        
+        :'participant_id' => :'String',
+        
+        :'external_contact_id' => :'String',
+        
+        :'customer_address' => :'String',
+        
+        :'user_id' => :'String',
+        
+        :'queue_id' => :'String',
+        
+        :'status' => :'String',
+        
+        :'created_date' => :'DateTime'
+        
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      
+      if attributes.has_key?(:'surveyId')
+        
+        
+        self.survey_id = attributes[:'surveyId']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'surveyFormId')
+        
+        
+        self.survey_form_id = attributes[:'surveyFormId']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'surveyFormContextId')
+        
+        
+        self.survey_form_context_id = attributes[:'surveyFormContextId']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'participantId')
+        
+        
+        self.participant_id = attributes[:'participantId']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'externalContactId')
+        
+        
+        self.external_contact_id = attributes[:'externalContactId']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'customerAddress')
+        
+        
+        self.customer_address = attributes[:'customerAddress']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'userId')
+        
+        
+        self.user_id = attributes[:'userId']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'queueId')
+        
+        
+        self.queue_id = attributes[:'queueId']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'status')
+        
+        
+        self.status = attributes[:'status']
+        
+      
+      end
+
+      
+      if attributes.has_key?(:'createdDate')
+        
+        
+        self.created_date = attributes[:'createdDate']
+        
+      
+      end
+
+      
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      
+      
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+      
+    end
+
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          survey_id == o.survey_id &&
+          survey_form_id == o.survey_form_id &&
+          survey_form_context_id == o.survey_form_context_id &&
+          participant_id == o.participant_id &&
+          external_contact_id == o.external_contact_id &&
+          customer_address == o.customer_address &&
+          user_id == o.user_id &&
+          queue_id == o.queue_id &&
+          status == o.status &&
+          created_date == o.created_date
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [survey_id, survey_form_id, survey_form_context_id, participant_id, external_contact_id, customer_address, user_id, queue_id, status, created_date].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end