post2zendesk 0.0.1

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data/README.md

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+# post2zendesk
+
+This gem lets you post a comment to a zendesk ticket, and sets the ticket's status to pending.
+
+## Usage
+
+There's only two ways to use it:
+
+Inline Comment: `post2zendesk <ticketid> <comment>`
+Stdin Comment: `cat somefile | post2zendesk <ticketid>
+
+E.g.:
+
+```
+lolcalhost$ post2zendesk 4698 'A comment.'
+Ticket 4698 updated. Probably.
+Status: pending
+```
+
+## Configuration
+
+You'll need to supply your Zendesk URL, username, and password,
+
+Configure via `~/.post2zendesk.yaml`:
+
+```
+---
+baseurl: 'support.puppetlabs.com'
+username: 'zachary@puppetlabs.com'
+password: 'mypassword'
+```

data/bin/post2zendesk

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+#!/usr/bin/env ruby
+
+require 'commandline'

data/lib/commandline.rb

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+require 'post2zendesk'
+
+put_text_inside_me = Post2Zendesk.new
+
+def comment_via_stdin_or_pipe
+  return (STDIN.tty? ? ARGV[1] : STDIN.read)
+end
+
+comment = comment_via_stdin_or_pipe
+
+put_text_inside_me.updateticket(ARGV[0], comment)
+put_text_inside_me.printreply

data/lib/post2zendesk.rb

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+
+
+class Post2Zendesk
+
+  require 'net/http'
+  require 'net/https'
+  require 'yaml'
+  require 'json'
+  require 'uri'
+
+  def initialize
+    configdata = YAML.load_file(ENV['HOME'] + '/.post2zendesk.yaml')
+    @uri = URI.parse("https://#{configdata['baseurl']}/")
+    @username = configdata['username']
+    @password = configdata['password']
+  end
+
+  def makerequest(type='Get', body='')
+    @http = Net::HTTP.new(@uri.host, @uri.port)
+    @http.use_ssl = true
+    @http.verify_mode = OpenSSL::SSL::VERIFY_NONE
+
+    if type == 'Get'
+      @request = Net::HTTP::Get.new(@uri.request_uri)
+    elsif type == 'Put'
+      @request = Net::HTTP::Put.new(@uri.request_uri)
+      @request['Content-Type'] = 'application/json'
+      @request.body = body
+    else
+      raise ArgumentError.new('Unrecognized HTTP request type.')
+    end
+
+    @request.basic_auth(@username, @password)
+    return @response = @http.request(@request).body
+  end
+
+  def updateticket(ticketid, comment, status='pending', is_public='true')
+    # https://support.puppetlabs.com/api/v2/tickets/3717.json
+    @uri.path = "/api/v2/tickets/#{ticketid.to_s}.json"
+
+    updatearray = { 
+      'ticket' => {
+        'status'  => status,
+        'comment' => { 'body' => comment, 'public' => is_public }
+      }
+    }
+    updatearray_json = updatearray.to_json
+    @response = makerequest('Put', updatearray_json)
+  end
+
+  def printreply
+    response_hash = JSON.parse(@response)
+    puts "Ticket #{response_hash['ticket']['id']} updated. Probably."
+    puts "Status: #{response_hash['ticket']['status']}"
+  end
+
+end

metadata

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+--- !ruby/object:Gem::Specification
+name: post2zendesk
+version: !ruby/object:Gem::Version
+  version: 0.0.1
+platform: ruby
+authors:
+- Zachary Alex Stern
+autorequire: 
+bindir: bin
+cert_chain: []
+date: 2014-04-01 00:00:00.000000000 Z
+dependencies:
+- !ruby/object:Gem::Dependency
+  name: pry
+  requirement: !ruby/object:Gem::Requirement
+    requirements:
+    - - '>='
+      - !ruby/object:Gem::Version
+        version: '0'
+  type: :development
+  prerelease: false
+  version_requirements: !ruby/object:Gem::Requirement
+    requirements:
+    - - '>='
+      - !ruby/object:Gem::Version
+        version: '0'
+description: Post text or text file as comment to Zendesk ticket.
+email: zacharyalexstern@gmail.com
+executables:
+- post2zendesk
+extensions: []
+extra_rdoc_files: []
+files:
+- lib/commandline.rb
+- lib/post2zendesk.rb
+- bin/post2zendesk
+- README.md
+homepage: https://github.com/zacharyalexstern/post2zendesk
+licenses:
+- WTFPL
+metadata: {}
+post_install_message: 
+rdoc_options: []
+require_paths:
+- lib
+required_ruby_version: !ruby/object:Gem::Requirement
+  requirements:
+  - - '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+required_rubygems_version: !ruby/object:Gem::Requirement
+  requirements:
+  - - '>='
+    - !ruby/object:Gem::Version
+      version: '0'
+requirements: []
+rubyforge_project: 
+rubygems_version: 2.0.3
+signing_key: 
+specification_version: 4
+summary: Post text or text file as comment to Zendesk ticket
+test_files: []