otrs_proxy 0.0.2 → 0.0.3

data/lib/otrs_connector/otrs/link.rb

@@ -18,7 +18,13 @@ module OtrsConnector
       params = { :object => 'LinkObject', :method => 'LinkListWithData', :data => attributes }
       a = connect(params).collect do |item| 
         next if item.blank?
-        OTRS::Ticket.new(item['Ticket']['RelevantTo']['Source'].values.first.symbolize_keys) rescue nil
+        begin
+          # нужно опустится на 3 уровня в хеш и забрать последнего потомка
+          4.times { item = item.values.first }
+          OTRS::Ticket.new(item.symbolize_keys)
+        rescue Exception => e
+          nil
+        end
       end.compact
     end
     

data/lib/otrs_connector/otrs/service.rb

@@ -73,6 +73,15 @@ module OtrsConnector
       end
       results
     end
+
+    # services = OtrsConnector::OTRS::Service.user_list('AUTO-110929111155')
+    def self.user_list(login)
+      data = {:CustomerUserLogin => login,
+        :Result            => 'HASH',
+        :DefaultServices   => 0}
+      params = { :object => 'ServiceObject', :method => 'CustomerUserServiceMemberList', :data => data }
+      Hash[*connect(params)]
+    end
       
   end
 end

data/lib/otrs_connector/otrs/sla.rb

@@ -0,0 +1,17 @@
+module OtrsConnector
+  class OTRS::Sla < OTRS
+
+    def self.list(attributes)
+      tmp = {}
+      attributes.each do |key,value|
+        tmp[key.to_s.camelize.to_sym] = value
+      end
+      attributes = tmp
+      data = attributes
+      #params = "$SLAObject->SLAList"
+      params = { :object => 'SLAObject', :method => 'SLAList', :data => data }
+      Hash[*connect(params)]
+    end
+      
+  end
+end

data/lib/otrs_connector/otrs/ticket.rb

@@ -24,6 +24,17 @@ module OtrsConnector
       params = { :object => 'TicketObject', :method => 'TicketFreeTextSet', :data => data }
       connect(params).first
     end
+
+    def self.pending_time_set(user_id, ticket_id, time)
+      data = { 
+        "String" => time.strftime('%Y-%m-%d %H:%M:00'),
+        "UserID" => user_id,
+        "TicketID" => ticket_id
+      }
+
+      params = { :object => 'TicketObject', :method => 'TicketPendingTimeSet', :data => data }
+      connect(params).first
+    end
     
     def self.ticket_number_lookup(ticket_id)
       data = { 'TicketID' => ticket_id, 'UserID' => 1 }

data/lib/otrs_connector/otrs.rb

@@ -42,6 +42,8 @@ module OtrsConnector
 
       result = ActiveSupport::JSON::decode(response.body)
 
+      raise "Can't parse OTRS response: [#{response.body}], params: [#{params}]" unless result
+
       return result["Data"] if result["Result"] == 'successful'
         
       if result['Message'].blank?

data/lib/otrs_connector/version.rb

@@ -1,3 +1,3 @@
 module OtrsConnector
-  VERSION = "0.0.2"
+  VERSION = "0.0.3"
 end

metadata

@@ -1,13 +1,13 @@
 --- !ruby/object:Gem::Specification 
 name: otrs_proxy
 version: !ruby/object:Gem::Version 
-  hash: 27
+  hash: 25
   prerelease: 
   segments: 
   - 0
   - 0
-  - 2
-  version: 0.0.2
+  - 3
+  version: 0.0.3
 platform: ruby
 authors: 
 - Arion
@@ -15,7 +15,7 @@ autorequire:
 bindir: bin
 cert_chain: []
 
-date: 2012-04-23 00:00:00 Z
+date: 2012-08-13 00:00:00 Z
 dependencies: 
 - !ruby/object:Gem::Dependency 
   prerelease: false
@@ -103,6 +103,7 @@ files:
 - lib/otrs_connector/otrs/group.rb
 - lib/otrs_connector/otrs/link.rb
 - lib/otrs_connector/otrs/service.rb
+- lib/otrs_connector/otrs/sla.rb
 - lib/otrs_connector/otrs/ticket.rb
 - lib/otrs_connector/otrs/ticket/article.rb
 - lib/otrs_connector/otrs/ticket/state.rb