otrs_proxy 0.0.2 → 0.0.3
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@@ -18,7 +18,13 @@ module OtrsConnector
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params = { :object => 'LinkObject', :method => 'LinkListWithData', :data => attributes }
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a = connect(params).collect do |item|
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next if item.blank?
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-
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21
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+
begin
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# нужно опустится на 3 уровня в хеш и забрать последнего потомка
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4.times { item = item.values.first }
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OTRS::Ticket.new(item.symbolize_keys)
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rescue Exception => e
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nil
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end
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end.compact
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end
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@@ -73,6 +73,15 @@ module OtrsConnector
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end
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results
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end
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+
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# services = OtrsConnector::OTRS::Service.user_list('AUTO-110929111155')
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78
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def self.user_list(login)
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data = {:CustomerUserLogin => login,
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:Result => 'HASH',
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:DefaultServices => 0}
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params = { :object => 'ServiceObject', :method => 'CustomerUserServiceMemberList', :data => data }
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Hash[*connect(params)]
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end
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end
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end
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@@ -0,0 +1,17 @@
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1
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module OtrsConnector
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class OTRS::Sla < OTRS
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def self.list(attributes)
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tmp = {}
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attributes.each do |key,value|
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tmp[key.to_s.camelize.to_sym] = value
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end
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attributes = tmp
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data = attributes
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#params = "$SLAObject->SLAList"
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params = { :object => 'SLAObject', :method => 'SLAList', :data => data }
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Hash[*connect(params)]
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end
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end
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end
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@@ -24,6 +24,17 @@ module OtrsConnector
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params = { :object => 'TicketObject', :method => 'TicketFreeTextSet', :data => data }
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connect(params).first
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end
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+
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def self.pending_time_set(user_id, ticket_id, time)
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data = {
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"String" => time.strftime('%Y-%m-%d %H:%M:00'),
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"UserID" => user_id,
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"TicketID" => ticket_id
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}
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params = { :object => 'TicketObject', :method => 'TicketPendingTimeSet', :data => data }
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connect(params).first
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end
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def self.ticket_number_lookup(ticket_id)
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data = { 'TicketID' => ticket_id, 'UserID' => 1 }
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data/lib/otrs_connector/otrs.rb
CHANGED
@@ -42,6 +42,8 @@ module OtrsConnector
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result = ActiveSupport::JSON::decode(response.body)
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raise "Can't parse OTRS response: [#{response.body}], params: [#{params}]" unless result
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+
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return result["Data"] if result["Result"] == 'successful'
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if result['Message'].blank?
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metadata
CHANGED
@@ -1,13 +1,13 @@
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1
1
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--- !ruby/object:Gem::Specification
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name: otrs_proxy
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version: !ruby/object:Gem::Version
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4
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-
hash:
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+
hash: 25
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prerelease:
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segments:
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- 0
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- 0
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-
-
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-
version: 0.0.
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+
- 3
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version: 0.0.3
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platform: ruby
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authors:
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- Arion
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@@ -15,7 +15,7 @@ autorequire:
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bindir: bin
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cert_chain: []
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-
date: 2012-
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+
date: 2012-08-13 00:00:00 Z
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dependencies:
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- !ruby/object:Gem::Dependency
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prerelease: false
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@@ -103,6 +103,7 @@ files:
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103
103
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- lib/otrs_connector/otrs/group.rb
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104
104
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- lib/otrs_connector/otrs/link.rb
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105
105
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- lib/otrs_connector/otrs/service.rb
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106
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+
- lib/otrs_connector/otrs/sla.rb
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106
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- lib/otrs_connector/otrs/ticket.rb
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107
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- lib/otrs_connector/otrs/ticket/article.rb
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108
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- lib/otrs_connector/otrs/ticket/state.rb
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