lesli_support 1.2.1 → 1.2.3

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA256:
-  metadata.gz: 2b18025f23c4317eb14be9f72652262a4539d959f3b206c33d98fcc03552dfc2
-  data.tar.gz: b3ffaa98ead52201d1d2988533c14216cf9d30ce696ffd3b1a9829a31110a300
+  metadata.gz: fb316caaf1ac5c3b40150e368dab2210063a280a8cac3185ed200bdd3e473fae
+  data.tar.gz: 5bd283f9f7fdf549079f28aa3a80ae5e5026ce7529b8604e6287ece702067767
 SHA512:
-  metadata.gz: c5fc67e35baf4071df3ab582b4f036369194ddbfccaefa2254e3f4cf7ca33a78c76078e59eac8640b7331bdc51b9a47ef0df5633a67e1057453736e5de645aef
-  data.tar.gz: feaa69f5bb1393dd780bf0977290895c605e37a85e74f07f16ff3a63f5e1048ec78682a7af09df7b2bf89a0ae9f8e81f7e27c21697d9c43646e3a1641d9779d8
+  metadata.gz: 48e6e231469bd7243e48f1910c8d9d4e71f39d6dccde00e5b7c1f1e410d8ef32f2d9de149be46e8434756f4373e93e217ce4230cc354a17d76dd895f75d8fc1b
+  data.tar.gz: 559d4befde444da76cc4826b6c8eaaf4003c833725943f60589c4306a7bb6c2a3552c04a33f3689acfe456ab67b75263bc253873b7acf0ef41f79cd7356ca3cc

data/Rakefile

@@ -5,3 +5,6 @@ APP_RAKEFILE = File.expand_path("test/dummy/Rakefile", __dir__)
 load "rails/tasks/engine.rake"
 
 require "bundler/gem_tasks"
+
+desc "Run engine tests through the dummy Rails application"
+task test: "app:test"

data/app/assets/stylesheets/lesli_support/application.css

@@ -1,9 +1,181 @@
-/*!**************************************************************************************************************************************************************!*\
-  !*** css ./node_modules/css-loader/dist/cjs.js??ruleSet[1].rules[0].use[1]!./node_modules/sass-loader/dist/cjs.js!../LesliSupport/lib/scss/application.scss ***!
-  \**************************************************************************************************************************************************************/
-.lesli-support-tickets .lesli-form > fieldset {
-  padding: 3rem 6rem;
-}
-.lesli-support-tickets .lesli-form > fieldset fieldset {
-  margin-bottom: 1.5rem;
+/*! tailwindcss v4.3.3 | MIT License | https://tailwindcss.com */
+@layer properties;
+@layer theme, utilities;
+@layer theme {
+  :root, :host {
+    --color-slate-100: oklch(96.8% 0.007 247.896);
+    --color-slate-200: oklch(92.9% 0.013 255.508);
+    --color-slate-300: oklch(86.9% 0.022 252.894);
+    --color-slate-500: oklch(55.4% 0.046 257.417);
+    --spacing: 0.25rem;
+    --text-sm: 0.875rem;
+    --text-sm--line-height: calc(1.25 / 0.875);
+    --radius-lg: 0.5rem;
+  }
+}
+@layer utilities {
+  .my-6 {
+    margin-block: calc(var(--spacing) * 6);
+  }
+  .mb-3 {
+    margin-bottom: calc(var(--spacing) * 3);
+  }
+  .block {
+    display: block;
+  }
+  .grid {
+    display: grid;
+  }
+  .w-full {
+    width: 100%;
+  }
+  .grid-cols-1 {
+    grid-template-columns: repeat(1, minmax(0, 1fr));
+  }
+  .gap-4 {
+    gap: calc(var(--spacing) * 4);
+  }
+  .rounded-lg {
+    border-radius: var(--radius-lg);
+  }
+  .border {
+    border-style: var(--tw-border-style);
+    border-width: 1px;
+  }
+  .border-0 {
+    border-style: var(--tw-border-style);
+    border-width: 0px;
+  }
+  .border-t {
+    border-top-style: var(--tw-border-style);
+    border-top-width: 1px;
+  }
+  .border-slate-200 {
+    border-color: var(--color-slate-200);
+  }
+  .border-slate-300 {
+    border-color: var(--color-slate-300);
+  }
+  .bg-slate-100 {
+    background-color: var(--color-slate-100);
+  }
+  .px-3 {
+    padding-inline: calc(var(--spacing) * 3);
+  }
+  .py-2 {
+    padding-block: calc(var(--spacing) * 2);
+  }
+  .text-center {
+    text-align: center;
+  }
+  .text-sm {
+    font-size: var(--text-sm);
+    line-height: var(--tw-leading, var(--text-sm--line-height));
+  }
+  .text-slate-500 {
+    color: var(--color-slate-500);
+  }
+  .shadow-sm {
+    --tw-shadow: 0 1px 3px 0 var(--tw-shadow-color, rgb(0 0 0 / 0.1)), 0 1px 2px -1px var(--tw-shadow-color, rgb(0 0 0 / 0.1));
+    box-shadow: var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow);
+  }
+  .disabled\:cursor-not-allowed:disabled {
+    cursor: not-allowed;
+  }
+  @media (width >= 48rem) {
+    .md\:grid-cols-3 {
+      grid-template-columns: repeat(3, minmax(0, 1fr));
+    }
+  }
+}
+@property --tw-border-style {
+  syntax: "*";
+  inherits: false;
+  initial-value: solid;
+}
+@property --tw-shadow {
+  syntax: "*";
+  inherits: false;
+  initial-value: 0 0 #0000;
+}
+@property --tw-shadow-color {
+  syntax: "*";
+  inherits: false;
+}
+@property --tw-shadow-alpha {
+  syntax: "<percentage>";
+  inherits: false;
+  initial-value: 100%;
+}
+@property --tw-inset-shadow {
+  syntax: "*";
+  inherits: false;
+  initial-value: 0 0 #0000;
+}
+@property --tw-inset-shadow-color {
+  syntax: "*";
+  inherits: false;
+}
+@property --tw-inset-shadow-alpha {
+  syntax: "<percentage>";
+  inherits: false;
+  initial-value: 100%;
+}
+@property --tw-ring-color {
+  syntax: "*";
+  inherits: false;
+}
+@property --tw-ring-shadow {
+  syntax: "*";
+  inherits: false;
+  initial-value: 0 0 #0000;
+}
+@property --tw-inset-ring-color {
+  syntax: "*";
+  inherits: false;
+}
+@property --tw-inset-ring-shadow {
+  syntax: "*";
+  inherits: false;
+  initial-value: 0 0 #0000;
+}
+@property --tw-ring-inset {
+  syntax: "*";
+  inherits: false;
+}
+@property --tw-ring-offset-width {
+  syntax: "<length>";
+  inherits: false;
+  initial-value: 0px;
+}
+@property --tw-ring-offset-color {
+  syntax: "*";
+  inherits: false;
+  initial-value: #fff;
+}
+@property --tw-ring-offset-shadow {
+  syntax: "*";
+  inherits: false;
+  initial-value: 0 0 #0000;
+}
+@layer properties {
+  @supports ((-webkit-hyphens: none) and (not (margin-trim: inline))) or ((-moz-orient: inline) and (not (color:rgb(from red r g b)))) {
+    *, ::before, ::after, ::backdrop {
+      --tw-border-style: solid;
+      --tw-shadow: 0 0 #0000;
+      --tw-shadow-color: initial;
+      --tw-shadow-alpha: 100%;
+      --tw-inset-shadow: 0 0 #0000;
+      --tw-inset-shadow-color: initial;
+      --tw-inset-shadow-alpha: 100%;
+      --tw-ring-color: initial;
+      --tw-ring-shadow: 0 0 #0000;
+      --tw-inset-ring-color: initial;
+      --tw-inset-ring-shadow: 0 0 #0000;
+      --tw-ring-inset: initial;
+      --tw-ring-offset-width: 0px;
+      --tw-ring-offset-color: #fff;
+      --tw-ring-offset-shadow: 0 0 #0000;
+    }
+  }
 }

data/app/controllers/lesli_support/items/attachments_controller.rb

@@ -0,0 +1,11 @@
+module LesliSupport
+    module Items
+        class AttachmentsController < Lesli::Items::AttachmentsController
+            private
+
+            def allowed_attachable_classes
+                [LesliSupport::Ticket]
+            end
+        end
+    end
+end

data/app/controllers/lesli_support/items/discussions_controller.rb

@@ -1,6 +1,11 @@
 module LesliSupport
     module Items
         class DiscussionsController < Lesli::Items::DiscussionsController
+            private
+
+            def allowed_discussable_classes
+                [LesliSupport::Ticket]
+            end
         end
     end
 end

data/app/controllers/lesli_support/items/tasks_controller.rb

@@ -1,6 +1,11 @@
 module LesliSupport
     module Items
         class TasksController < Lesli::Items::TasksController
+            private
+
+            def allowed_taskable_classes
+                [LesliSupport::Ticket]
+            end
         end
     end
 end

data/app/controllers/lesli_support/tickets_controller.rb

@@ -56,7 +56,6 @@ module LesliSupport
             if ticket.successful?
                 success('ticket creado de forma exitosass')
                 respond_with_lesli(
-                    #:html => redirect_to(ticket_path(@ticket.id)),
                     :turbo => stream_redirection(ticket_path(@ticket.id))
                 )
             else
@@ -67,26 +66,22 @@ module LesliSupport
         end
 
         def update
+            @ticket.update(ticket_params)
 
-            if @ticket.update(ticket_params)
-                # log(
-                #     subject: @invite,
-                #     description: "Ticket updated successfully"
-                # )
+            if @ticket.successful?
                 respond_with_lesli(
                     :turbo => stream_notification_success("Ticket updated successfully")
                 ) 
             else 
                 respond_with_lesli(
-                    :turbo => stream_notification_danger(@ticket.errors)
-                    #:turbo => stream_notification_danger(@ticket.errors.full_messages.to_sentence)
+                    :turbo => stream_notification_danger(@ticket.errors_as_sentence)
                 ) 
             end
         end
 
         def destroy
             return respond_with_not_found unless @ticket
-            return respond_with_unauthorized unless @ticket.is_editable_by?(current_user)
+            return respond_with_forbidden unless @ticket.is_editable_by?(current_user)
 
             ticket_destroy_response = TicketServices.destroy(current_user, @ticket)
 

data/app/models/lesli_support/account.rb

@@ -32,7 +32,10 @@ Building a better future, one line of code at a time.
 
 module LesliSupport
     class Account < ApplicationRecord
-        belongs_to :account, class_name: "Lesli::Account"
+        belongs_to :account,
+            class_name: "Lesli::Account",
+            inverse_of: :support
+        validates :account_id, uniqueness: true
         has_many :dashboards
         has_many :catalogs, class_name: "Catalog"
         has_many :tickets

data/app/models/lesli_support/catalog.rb

@@ -1,6 +1,6 @@
 module LesliSupport
     class Catalog < Lesli::Shared::Catalog
-        belongs_to :account
+        belongs_to :account, class_name: "LesliSupport::Account"
         has_many :items
     end
 end

data/app/models/lesli_support/items/activity.rb

@@ -1,6 +1,9 @@
 module LesliSupport
     module Items
         class Activity < Lesli::Items::Activity
+            self.table_name = "lesli_support_items_activities"
+
+            belongs_to :account, class_name: "LesliSupport::Account"
         end
     end
 end

data/app/models/lesli_support/items/attachment.rb

@@ -0,0 +1,9 @@
+module LesliSupport
+    module Items
+        class Attachment < Lesli::Items::Attachment
+            self.table_name = "lesli_support_items_attachments"
+
+            belongs_to :account, class_name: "LesliSupport::Account"
+        end
+    end
+end

data/app/models/lesli_support/items/discussion.rb

@@ -1,6 +1,9 @@
 module LesliSupport
     module Items
         class Discussion < Lesli::Items::Discussion
+            self.table_name = "lesli_support_items_discussions"
+
+            belongs_to :account, class_name: "LesliSupport::Account"
         end
     end
 end

data/app/models/lesli_support/items/task.rb

@@ -1,6 +1,9 @@
 module LesliSupport
     module Items
         class Task < Lesli::Items::Task
+            self.table_name = "lesli_support_items_tasks"
+
+            belongs_to :account, class_name: "LesliSupport::Account"
         end
     end
 end

data/app/models/lesli_support/ticket.rb

@@ -32,7 +32,7 @@ Building a better future, one line of code at a time.
 
 module LesliSupport
     class Ticket < Lesli::ApplicationLesliRecord
-        belongs_to :account
+        belongs_to :account, class_name: "LesliSupport::Account"
         belongs_to :owner, class_name: "Lesli::User"
         belongs_to :user, class_name: "Lesli::User"
 
@@ -44,15 +44,22 @@ module LesliSupport
         # Items
         include Lesli::Items::Tasks
         include Lesli::Items::Activities
-        include Lesli::Items::Discussions 
-        #has_many :discussions, class_name: "LesliSupport::Item::Discussion"
+        include Lesli::Items::Discussions
+        include Lesli::Items::Attachments
 
-        # include Lesli::Items::Attachments 
         # include Lesli::Items::Subscribers
 
         # Hooks
         before_create :before_create_ticket
-        after_save :after_save_activities
+
+        # Shared items belong to the same engine account as the ticket.
+        def lesli_item_account
+            account
+        end
+
+        def lesli_item_accessible_by?(user)
+            user.present? && account.account == user.account
+        end
 
         private
 
@@ -65,39 +72,5 @@ module LesliSupport
             end
         end
 
-        def after_save_activities
-
-            if self.saved_change_to_owner_id?
-                self.activities_create(
-                    description: "Agent assigned #{self.owner.name}",
-                    activity_code: :owner_id,
-                    metadata: { owner_id: self.owner.id }
-                )
-            end 
-
-            if self.saved_change_to_type_id?
-                self.activities_create(
-                    description: "Ticket type updated to #{self.type.name}",
-                    activity_code: :type_id,
-                    metadata: { type_id: self.type.id }
-                )
-            end 
-
-            if self.saved_change_to_category_id?
-                self.activities_create(
-                    description: "Ticket category updated to #{self.category.name}",
-                    activity_code: :category_id,
-                    metadata: { category_id: self.category.id }
-                )
-            end 
-
-            if self.saved_change_to_priority_id?
-                self.activities_create(
-                    description: "Ticket priority updated to #{self.priority.name}",
-                    activity_code: :priority_id,
-                    metadata: { priority_id: self.priority.id }
-                )
-            end 
-        end
     end
 end

data/app/services/lesli_support/catalog_service.rb

@@ -34,7 +34,7 @@ module LesliSupport
     class CatalogService < Lesli::ApplicationLesliService
 
         def find ticket_id
-            super(current_user.account.help.tickets.find_by(id: ticket_id))
+            super(current_user.account.support.tickets.find_by(id: ticket_id))
         end
 
         def index
@@ -55,7 +55,7 @@ module LesliSupport
             .page(query[:pagination][:page])
             .per(query[:pagination][:perPage])
 
-            current_user.account.help.tickets.left_joins(
+            current_user.account.support.tickets.left_joins(
                 :priority, 
                 :type, 
                 :workspace, 
@@ -79,8 +79,8 @@ module LesliSupport
 
         def create(ticket_params)
 
-            ticket = current_user.account.help.tickets.new(ticket_params)
-            #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
+            ticket = current_user.account.support.tickets.new(ticket_params)
+            #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.support)
             ticket.creator = current_user
             ticket.user = current_user
 
@@ -102,7 +102,7 @@ module LesliSupport
         end
 
         def show()
-            return current_user.account.help.tickets.left_joins(
+            return current_user.account.support.tickets.left_joins(
                 :user, :creator
             ).select(
                 :id,

data/app/services/lesli_support/ticket_service.rb

@@ -63,26 +63,28 @@ module LesliSupport
         end
 
         def create(ticket_params)
-
             ticket = current_user.account.support.tickets.new(ticket_params)
-            #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
             ticket.owner = current_user
             ticket.user = current_user
 
-            unless ticket_params.dig(:started_at)
-                #ticket.started_at = LC::Date2.new(Time.current).date.get
-            end
-
-            if ticket.save
-                #Ticket.log_activity_create(current_user, ticket)
-                #Ticket::Subscriber.add_subscriber(ticket, current_user, "discussion_created", "email")
-                #Workflow::Action.execute_actions(current_user, ticket, {}, ticket.attributes)
-                self.resource = ticket
-            else
-                pp ticket.errors.full_messages
-                self.error(ticket.errors.full_messages.to_sentence)
+            Ticket.transaction do
+                ticket.save!
+                ticket.record_activity!(
+                    actor: current_user,
+                    code: :ticket_created,
+                    description: "Ticket created",
+                    metadata: {
+                        from: nil,
+                        to: ticket_snapshot(ticket)
+                    }
+                )
             end
 
+            self.resource = ticket
+            self
+        rescue ActiveRecord::RecordInvalid => exception
+            self.resource = ticket
+            error(exception.record.errors.full_messages.to_sentence)
             self
         end
 
@@ -112,8 +114,18 @@ module LesliSupport
         end
 
         def update(params)
-            self.resource.update(params)
-        end 
+            Ticket.transaction do
+                resource.update!(params)
+                record_update_activities
+            end
+
+            self
+        rescue ActiveRecord::RecordInvalid => exception
+            message = exception.record.errors.full_messages.to_sentence
+            resource.reload if resource.persisted?
+            error(message)
+            self
+        end
 
         def with_deadline()
             current_user.account.support.tickets
@@ -125,5 +137,62 @@ module LesliSupport
             #.where("cloud_help_tickets.users_id = ? or cloud_help_tickets.user_main_id = ? or chta.users_id = ?", current_user.id, current_user.id, current_user.id)
             .order(:deadline)
         end
+
+        private
+
+        def record_update_activities
+            record_relation_change(:owner, :owner_changed, "Ticket owner")
+            record_relation_change(:type, :type_changed, "Ticket type")
+            record_relation_change(:category, :category_changed, "Ticket category")
+            record_relation_change(:priority, :priority_changed, "Ticket priority")
+        end
+
+        def record_relation_change(association_name, code, label)
+            change = resource.saved_changes["#{association_name}_id"]
+            return unless change
+
+            model = resource.class.reflect_on_association(association_name).klass
+            metadata = {
+                from: relation_snapshot(model, change.first),
+                to: relation_snapshot(model, change.last)
+            }
+
+            resource.record_activity!(
+                actor: current_user,
+                code: code,
+                description: relation_change_description(label, metadata),
+                metadata: metadata
+            )
+        end
+
+        def relation_snapshot(model, id)
+            return if id.nil?
+
+            record = model.find_by(id: id)
+            {
+                id: id,
+                name: record&.name
+            }
+        end
+
+        def relation_change_description(label, metadata)
+            return "#{label} removed" unless metadata[:to]
+            return "#{label} set to #{snapshot_name(metadata[:to])}" unless metadata[:from]
+
+            "#{label} changed from #{snapshot_name(metadata[:from])} " \
+                "to #{snapshot_name(metadata[:to])}"
+        end
+
+        def snapshot_name(snapshot)
+            snapshot[:name].presence || "##{snapshot[:id]}"
+        end
+
+        def ticket_snapshot(ticket)
+            {
+                id: ticket.id,
+                uid: ticket.uid,
+                subject: ticket.subject
+            }
+        end
     end
 end

data/app/views/lesli_support/dashboards/_component-tickets-by-category.html.erb

@@ -1,17 +1,6 @@
-
-<%
-tickets = current_user.account.support.tickets
+<%= render(LesliView::Widgets::Chart.new('Priorities', 
+    current_user.account.support.tickets
     .joins(:priority)
     .group('lesli_support_catalog_items.name')
     .count
-%>
-
-<%= render(LesliView::Widgets::Chart.new('Priorities', tickets))%>
-
-<%
-tickets = current_user.account.support.tickets
-    .joins(:category)
-    .group('lesli_support_catalog_items.name')
-    .count
-%>
-
+))%>

data/app/views/lesli_support/dashboards/_component-tickets-created.html.erb

@@ -1,8 +1,8 @@
 <%
-group = Date2.new.date.db_column(:created_at)
+group = Date2.new.date.db_column(:created_at, as: false)
 tickets = current_user.account.support.tickets
-    .group(group.sub('as created_at_string',''))
-    .order(created_at: :asc)
+    .group(Arel.sql(group))
+    .order(Arel.sql('MIN(created_at) ASC'))
     .limit(10)
     .count
 %>

data/app/views/lesli_support/tickets/_form.html.erb

@@ -2,33 +2,34 @@
 <%= form_with(model: @ticket, builder: LesliView::Forms::Builder) do |form| %>
     <%= form.fieldset do %>
 
-        <div class="field">
-            <div class="control">
-                <input class="input has-text-centered" type="text" disabled value="<%= @ticket.uid %>">
-            </div>
-        </div>
+        <input
+            class="mb-3 block w-full rounded-lg border border-slate-300 bg-slate-100 px-3 py-2 text-center text-sm text-slate-500 shadow-sm disabled:cursor-not-allowed"
+            type="text"
+            disabled
+            value="<%= @ticket.uid %>"
+        >
 
         <%= form.field_control(:subject) %>
 
-        <div class="columns mb-0">
-            <div class="column">
+        <div class="grid grid-cols-1 gap-4 md:grid-cols-3">
+            <div>
                 <%= form.field_control_select(:type_id, current_user.account.support.catalogs.items_for("Ticket Types").pluck(:name, :id)) %>
             </div>
-            <div class="column">
+            <div>
                 <%= form.field_control_select(:category_id, current_user.account.support.catalogs.items_for("Ticket Categories").pluck(:name, :id)) %>
             </div>
-            <div class="column">
+            <div>
                 <%= form.field_control_select(:priority_id, current_user.account.support.catalogs.items_for("Ticket Priorities").pluck(:name, :id)) %>
             </div>
         </div>
 
         <%= form.field_control_select(:owner_id, current_user.account.users.pluck(:first_name, :id)) %>
 
-        <%= form.field_control_textarea(:description, label:false) %>
+        <%= form.field_control_textarea_rich(:description, label: false) %>
 
-        <hr/>
+        <hr class="my-6 border-0 border-t border-slate-200">
 
         <%= form.field_control_submit %>
 
-    <% end %>        
+    <% end %>
 <% end %>

data/app/views/lesli_support/tickets/show.html.erb

@@ -17,19 +17,21 @@
         <% end %>
 
         <% tabs.with_tab(id:"ticket-activities", title:"Activities", icon:"search_activity") do %>
-            <%= render(LesliView::Items::Activities.new(@ticket, icons: {
-                type_id: 'star',
-                owner_id: 'favorite',
-                priority_id: 'sunny',
-                category_id: 'search'
-            })) %>
+            <%= render LesliView::Items::Activities.new(
+                @ticket,
+                i18n_scope: "lesli_support.items.activities",
+                icons: {
+                    ticket_created: "add_circle",
+                    owner_changed: "manage_accounts",
+                    type_changed: "label",
+                    category_changed: "category",
+                    priority_changed: "priority_high"
+                }
+            ) %>
         <% end %>
 
         <% tabs.with_tab(id:"ticket-attachments", title:"Attachments", icon:"attach_file") do %>
-            <%#= render(LesliView::Items::Attachments.new(@ticket, 
-                path_to_create:ticket_actions_path(@ticket), 
-                path_to_update:->(action) {ticket_action_path(@ticket, action)}
-            )) %>
+            <%= render LesliView::Items::Attachments.new(@ticket) %>
         <% end %>
     <% end %>
 <% end %>

data/config/locales/translations.en.yml

@@ -1,2 +1,31 @@
 ---
-:en: {}
+:en:
+  lesli_support:
+    items:
+      activities:
+        empty: No activities have been recorded yet.
+        unknown_actor: Unknown user
+        events:
+          ticket_created:
+            operation: Ticket created
+            set: Ticket %{to} was created.
+          owner_changed:
+            operation: Owner changed
+            set: Assigned to %{to}.
+            changed: Changed from %{from} to %{to}.
+            removed: Removed %{from} as owner.
+          type_changed:
+            operation: Type changed
+            set: Set to %{to}.
+            changed: Changed from %{from} to %{to}.
+            removed: Removed %{from}.
+          category_changed:
+            operation: Category changed
+            set: Set to %{to}.
+            changed: Changed from %{from} to %{to}.
+            removed: Removed %{from}.
+          priority_changed:
+            operation: Priority changed
+            set: Set to %{to}.
+            changed: Changed from %{from} to %{to}.
+            removed: Removed %{from}.

data/config/locales/translations.es.yml

@@ -1,2 +1,31 @@
 ---
-:es: {}
+:es:
+  lesli_support:
+    items:
+      activities:
+        empty: Todavía no se ha registrado actividad.
+        unknown_actor: Usuario desconocido
+        events:
+          ticket_created:
+            operation: Ticket creado
+            set: Se creó el ticket %{to}.
+          owner_changed:
+            operation: Responsable actualizado
+            set: Se asignó a %{to}.
+            changed: Se cambió de %{from} a %{to}.
+            removed: Se removió a %{from} como responsable.
+          type_changed:
+            operation: Tipo actualizado
+            set: Se estableció como %{to}.
+            changed: Se cambió de %{from} a %{to}.
+            removed: Se removió %{from}.
+          category_changed:
+            operation: Categoría actualizada
+            set: Se estableció como %{to}.
+            changed: Se cambió de %{from} a %{to}.
+            removed: Se removió %{from}.
+          priority_changed:
+            operation: Prioridad actualizada
+            set: Se estableció como %{to}.
+            changed: Se cambió de %{from} a %{to}.
+            removed: Se removió %{from}.

data/config/locales/translations.fr.yml

@@ -1,2 +1,31 @@
 ---
-:fr: {}
+:fr:
+  lesli_support:
+    items:
+      activities:
+        empty: Aucune activité n'a encore été enregistrée.
+        unknown_actor: Utilisateur inconnu
+        events:
+          ticket_created:
+            operation: Ticket créé
+            set: Le ticket %{to} a été créé.
+          owner_changed:
+            operation: Responsable modifié
+            set: Assigné à %{to}.
+            changed: Modifié de %{from} à %{to}.
+            removed: "%{from} n'est plus responsable."
+          type_changed:
+            operation: Type modifié
+            set: Défini sur %{to}.
+            changed: Modifié de %{from} à %{to}.
+            removed: "%{from} a été supprimé."
+          category_changed:
+            operation: Catégorie modifiée
+            set: Définie sur %{to}.
+            changed: Modifiée de %{from} à %{to}.
+            removed: "%{from} a été supprimée."
+          priority_changed:
+            operation: Priorité modifiée
+            set: Définie sur %{to}.
+            changed: Modifiée de %{from} à %{to}.
+            removed: "%{from} a été supprimée."

data/config/locales/translations.it.yml

@@ -1,2 +1,31 @@
 ---
-:it: {}
+:it:
+  lesli_support:
+    items:
+      activities:
+        empty: Non è stata ancora registrata alcuna attività.
+        unknown_actor: Utente sconosciuto
+        events:
+          ticket_created:
+            operation: Ticket creato
+            set: Il ticket %{to} è stato creato.
+          owner_changed:
+            operation: Responsabile modificato
+            set: Assegnato a %{to}.
+            changed: Modificato da %{from} a %{to}.
+            removed: "%{from} non è più responsabile."
+          type_changed:
+            operation: Tipo modificato
+            set: Impostato su %{to}.
+            changed: Modificato da %{from} a %{to}.
+            removed: "%{from} è stato rimosso."
+          category_changed:
+            operation: Categoria modificata
+            set: Impostata su %{to}.
+            changed: Modificata da %{from} a %{to}.
+            removed: "%{from} è stata rimossa."
+          priority_changed:
+            operation: Priorità modificata
+            set: Impostata su %{to}.
+            changed: Modificata da %{from} a %{to}.
+            removed: "%{from} è stata rimossa."

data/config/locales/translations.pt.yml

@@ -1,2 +1,31 @@
 ---
-:pt: {}
+:pt:
+  lesli_support:
+    items:
+      activities:
+        empty: Ainda não foi registrada nenhuma atividade.
+        unknown_actor: Usuário desconhecido
+        events:
+          ticket_created:
+            operation: Ticket criado
+            set: O ticket %{to} foi criado.
+          owner_changed:
+            operation: Responsável alterado
+            set: Atribuído a %{to}.
+            changed: Alterado de %{from} para %{to}.
+            removed: "%{from} não é mais responsável."
+          type_changed:
+            operation: Tipo alterado
+            set: Definido como %{to}.
+            changed: Alterado de %{from} para %{to}.
+            removed: "%{from} foi removido."
+          category_changed:
+            operation: Categoria alterada
+            set: Definida como %{to}.
+            changed: Alterada de %{from} para %{to}.
+            removed: "%{from} foi removida."
+          priority_changed:
+            operation: Prioridade alterada
+            set: Definida como %{to}.
+            changed: Alterada de %{from} para %{to}.
+            removed: "%{from} foi removida."

data/config/routes.rb

@@ -36,6 +36,5 @@ LesliSupport::Engine.routes.draw do
 
     resources :tickets, only: [:show, :index, :new, :create, :edit, :update] do 
         resources :actions, module: :ticket, only: [:create, :update]
-        resources :discussions, module: :ticket, only: [:create]
     end
 end

data/db/migrate/v1/0702000210_create_lesli_support_item_attachments.rb

@@ -0,0 +1,5 @@
+class CreateLesliSupportItemAttachments < ActiveRecord::Migration[8.1]
+    def change
+        create_table_lesli_item_attachments_10(:lesli_support)
+    end
+end

data/lib/lesli_support/engine.rb

@@ -35,10 +35,6 @@ module LesliSupport
         isolate_namespace LesliSupport
 
         initializer :lesli_support do |app|
-
-            # register assets manifest
-            config.assets.precompile += %w[lesli_support_manifest.js]
-
             # register engine migrations path
             unless app.root.to_s.match root.to_s
                 config.paths["db/migrate"].expanded.each do |expanded_path|

data/lib/lesli_support/version.rb

@@ -1,4 +1,4 @@
 module LesliSupport
-    VERSION = "1.2.1"
-    BUILD = "1777771350"
+    VERSION = "1.2.3"
+    BUILD = "1792716699"
 end

data/readme.md

@@ -1,14 +1,15 @@
 <div align="center">
-    <img width="100" alt="LesliSupport logo" src="./app/assets/images/lesli_support/support-logo.svg" />
-    <h3 align="center">Support Ticket System for the Lesli Framework.</h3>
+    <h1 align="center">
+        <img width="100" alt="LesliSupport" src="./app/assets/images/lesli_support/support-logo.svg" />
+    </h1>
+    <h3 align="center">Customer support and ticketing for the Lesli Framework.</h3>
 </div>
 
 <br />
-<hr/>
 
 <div align="center">
-    <a target="_blank" href="https://github.com/LesliTech/LesliSupport/actions">
-        <img alt="Tests passing" src="https://img.shields.io/badge/Tests-passing-green?style=for-the-badge&logo=github">
+    <a target="_blank" href="https://github.com/LesliTech/LesliSupport/actions/workflows/lesli-ci-engine.yaml">
+        <img alt="LesliSupport test status" src="https://img.shields.io/github/actions/workflow/status/LesliTech/LesliSupport/lesli-ci-engine.yaml?branch=master&style=for-the-badge&logo=github&label=tests">
     </a>
     <a target="_blank" href="https://rubygems.org/gems/lesli_support">
         <img alt="Gem Version" src="https://img.shields.io/gem/v/lesli_support?style=for-the-badge&logo=ruby">
@@ -16,83 +17,160 @@
     <a target="_blank" href="https://codecov.io/github/LesliTech/LesliSupport">
         <img alt="Codecov" src="https://img.shields.io/codecov/c/github/LesliTech/LesliSupport?style=for-the-badge&logo=codecov">
     </a>
+    <a target="_blank" href="https://sonarcloud.io/project/overview?id=LesliTech_LesliSupport">
+        <img alt="Sonar Quality Gate" src="https://img.shields.io/sonar/quality_gate/LesliTech_LesliSupport?server=https%3A%2F%2Fsonarcloud.io&style=for-the-badge&logo=sonarqubecloud&label=Quality">
+    </a>
 </div>
 
-<hr/>
 <br />
 
 <div align="center">
     <img
         style="width:100%;max-width:800px;border-radius:6px;"
-        alt="Lesli screenshot" src="./docs/images/screenshot.png" />
+        alt="LesliSupport ticket management"
+        src="./docs/images/screenshot.png" />
 </div>
 
+---
+
+<br />
+
+## Introduction
+
+LesliSupport is the official customer-support and ticketing engine for the [Lesli Framework](https://github.com/LesliTech/Lesli).
+
+It provides account-scoped tools for receiving, organizing, discussing, and resolving support requests.
+
 <br />
-<hr/>
+
+## Features
+
+- Support ticket creation and tracking
+- Ticket assignment and status workflows
+- Internal and customer-facing discussions
+- Ticket activity history
+- Private ticket attachments backed by Rails Active Storage
+- Service catalog and account-scoped organization
+
+<br />
+
+## Try LesliSupport
+
+- [Try the online demo](https://demo.lesli.dev/)
+- [Run the Docker demo](https://github.com/LesliTech/lesli-docker-demo)
+
 <br />
 
-### Installation
+## Quick Start
+
+### Requirements
+
+- A Rails application with [Lesli](https://rubygems.org/gems/lesli)
+- SQLite by default, or PostgreSQL when preferred by the host application
+
+### Install LesliSupport
+
+Add the engine to the host Rails application and prepare its database:
 
 ```shell
-# Add LesliSupport engine gem
 bundle add lesli_support
+bin/rails lesli:db:prepare
+```
+
+Ticket attachments require the host application's shared Active Storage
+tables. Install them once if they are not already present:
 
-# Setup & initialize the database
-rake lesli:db:setup
+```shell
+bin/rails active_storage:install
+bin/rails db:migrate
 ```
 
+AWS S3 and Cloudflare R2 require `aws-sdk-s3` in the host application. See the
+[attachment setup guide](docs/tickets/attachments.md) for provider examples.
+
+### Mount the engine
+
+Applications using Lesli's standard router mount LesliSupport automatically at `/support`:
+
 ```ruby
-# Load LesliSupport engine
+# config/routes.rb
+Rails.application.routes.draw do
+    Lesli::Router.mount(self)
+end
+```
+
+If the application does not use the standard Lesli router, mount the engine directly:
+
+```ruby
+# config/routes.rb
 Rails.application.routes.draw do
     mount LesliSupport::Engine => "/support"
 end
 ```
 
-<br />
-<hr/>
+Start Rails and visit [http://127.0.0.1:3000/support](http://127.0.0.1:3000/support):
+
+```shell
+bin/rails server
+```
+
 <br />
 
-### Development 
+## Development
+
+Clone LesliSupport into the host application's `engines` directory:
 
 ```shell
-# clone the lesli repo inside your engine folder: RailsApp/engines
-git clone https://github.com/LesliTech/LesliSupport.git
+cd RailsApp
+mkdir -p engines
+git clone https://github.com/LesliTech/LesliSupport.git engines/LesliSupport
+```
 
-# Load LesliSupport as a Gem
-gem "lesli", path: "engines/LesliSupport"
+Reference the local engine from the host application's `Gemfile`:
 
-# Install the necessary Gems to run LesliSupport
+```ruby
+gem "lesli_support", path: "engines/LesliSupport"
+```
+
+Install dependencies, prepare the host database, and start Rails:
+
+```shell
 bundle install
+bin/rails lesli:db:prepare
+bin/rails server
+```
+
+### Tests
 
-# Setup & initialize the database
-rake lesli:db:setup
+From a complete Lesli development workspace, run the engine test suite from the LesliSupport directory:
 
+```shell
+cd engines/LesliSupport
+bin/rails test
 ```
 
-<br />
-<hr/>
 <br />
 
-### Demo
+## Documentation
 
-* [online demo](https://demo.lesli.dev/)
-* [docker demo](https://github.com/LesliTech/lesli-docker-demo)
+- [Lesli website](https://www.lesli.dev/)
+- [Documentation](https://www.lesli.dev/engines/support)
+- [Release notes](https://github.com/LesliTech/LesliSupport/releases)
+- [Issue tracker](https://github.com/LesliTech/LesliSupport/issues)
+- [Source code](https://github.com/LesliTech/LesliSupport)
 
+<br />
 
-### Documentation
-* [website](https://www.lesli.dev/)
-* [documentation](https://www.lesli.dev/engines/support)
-
+## Community
 
-### Connect with Lesli
+- [X: @LesliTech](https://x.com/LesliTech)
+- [hello@lesli.tech](mailto:hello@lesli.tech)
+- [https://www.lesli.tech](https://www.lesli.tech)
 
-* [X: @LesliTech](https://x.com/LesliTech)
-* [Email: hello@lesli.tech](hello@lesli.tech)
-* [Website: https://www.lesli.tech](https://www.lesli.tech)
+<br />
 
+## License
 
-### License
--------
 Copyright (c) 2026, Lesli Technologies, S. A.
 
 This program is free software: you can redistribute it and/or modify
@@ -106,19 +184,14 @@ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
 GNU General Public License for more details.
 
 You should have received a copy of the GNU General Public License
-along with this program. If not, see http://www.gnu.org/licenses/.
+along with this program. If not, see [https://www.gnu.org/licenses/](https://www.gnu.org/licenses/).
+
+---
 
-<br />
-<hr />
 <br />
 <br />
 
-<div align="center" class="has-text-centered">
-    <img width="200" alt="Lesli logo" src="https://cdn.lesli.tech/lesli/brand/app-logo.svg" />
-    <h3 align="center" class="mt-0">
-        The Open-Source SaaS Development Framework for Ruby on Rails.
-    </h3>
+<div align="center">
+    <img width="80" alt="Lesli icon" src="https://cdn.lesli.tech/lesli/brand/app-icon.svg" />
+    <h3 align="center">The Open-Source SaaS Development Framework for Ruby on Rails.</h3>
 </div>
-
-<br />
-<br />

metadata

@@ -1,13 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: lesli_support
 version: !ruby/object:Gem::Version
-  version: 1.2.1
+  version: 1.2.3
 platform: ruby
 authors:
 - The Lesli Development Team
+autorequire:
 bindir: bin
 cert_chain: []
-date: 1980-01-02 00:00:00.000000000 Z
+date: 2026-10-23 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: lesli
@@ -33,7 +34,6 @@ extensions: []
 extra_rdoc_files: []
 files:
 - Rakefile
-- app/assets/config/lesli_support_manifest.js
 - app/assets/images/lesli_support/support-logo.svg
 - app/assets/javascripts/lesli_support/application.js
 - app/assets/stylesheets/lesli_support/application.css
@@ -42,10 +42,10 @@ files:
 - app/controllers/lesli_support/catalog/items_controller.rb
 - app/controllers/lesli_support/catalogs_controller.rb
 - app/controllers/lesli_support/dashboards_controller.rb
+- app/controllers/lesli_support/items/attachments_controller.rb
 - app/controllers/lesli_support/items/discussions_controller.rb
 - app/controllers/lesli_support/items/tasks_controller.rb
 - app/controllers/lesli_support/ticket/activities_controller.rb
-- app/controllers/lesli_support/ticket/discussions_controller.rb
 - app/controllers/lesli_support/tickets_controller.rb
 - app/helpers/lesli_support/accounts_helper.rb
 - app/helpers/lesli_support/application_helper.rb
@@ -53,7 +53,6 @@ files:
 - app/helpers/lesli_support/catalogs_helper.rb
 - app/helpers/lesli_support/dashboards_helper.rb
 - app/helpers/lesli_support/ticket/activities_helper.rb
-- app/helpers/lesli_support/ticket/discussions_helper.rb
 - app/jobs/lesli_support/application_job.rb
 - app/mailers/lesli_support/application_mailer.rb
 - app/models/lesli_support/account.rb
@@ -62,11 +61,11 @@ files:
 - app/models/lesli_support/catalog/item.rb
 - app/models/lesli_support/dashboard.rb
 - app/models/lesli_support/items/activity.rb
+- app/models/lesli_support/items/attachment.rb
 - app/models/lesli_support/items/discussion.rb
 - app/models/lesli_support/items/task.rb
 - app/models/lesli_support/ticket.rb
 - app/models/lesli_support/ticket/activity.rb
-- app/models/lesli_support/ticket/discussion.rb
 - app/services/lesli_support/catalog_service.rb
 - app/services/lesli_support/ticket_service.rb
 - app/views/lesli_support/accounts/_account.html.erb
@@ -104,6 +103,7 @@ files:
 - config/locales/translations.pt.yml
 - config/routes.rb
 - db/migrate/v1/0702000110_create_lesli_support_accounts.rb
+- db/migrate/v1/0702000210_create_lesli_support_item_attachments.rb
 - db/migrate/v1/0702002010_create_lesli_support_catalogs.rb
 - db/migrate/v1/0702100110_create_lesli_support_slas.rb
 - db/migrate/v1/0702110110_create_lesli_support_tickets.rb
@@ -150,6 +150,7 @@ metadata:
   homepage_uri: https://www.lesli.dev/
   changelog_uri: https://github.com/LesliTech/LesliSupport
   source_code_uri: https://github.com/LesliTech/LesliSupport
+post_install_message:
 rdoc_options: []
 require_paths:
 - lib
@@ -164,7 +165,8 @@ required_rubygems_version: !ruby/object:Gem::Requirement
     - !ruby/object:Gem::Version
       version: '0'
 requirements: []
-rubygems_version: 3.7.1
+rubygems_version: 3.5.16
+signing_key:
 specification_version: 4
 summary: Support ticket management for the Lesli Framework.
 test_files: []

data/app/assets/config/lesli_support_manifest.js

@@ -1,38 +0,0 @@
-/*
-
-Lesli
-
-Copyright (c) 2023, Lesli Technologies, S. A.
-
-This program is free software: you can redistribute it and/or modify
-it under the terms of the GNU General Public License as published by
-the Free Software Foundation, either version 3 of the License, or
-(at your option) any later version.
-
-This program is distributed in the hope that it will be useful,
-but WITHOUT ANY WARRANTY; without even the implied warranty of
-MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
-GNU General Public License for more details.
-
-You should have received a copy of the GNU General Public License
-along with this program. If not, see http://www.gnu.org/licenses/.
-
-Lesli · Ruby on Rails SaaS development platform.
-
-Made with ♥ by https://www.lesli.tech
-Building a better future, one line of code at a time.
-
-@contact  hello@lesli.tech
-@website  https://www.lesli.tech
-@license  GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
-
-// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
-// · 
-*/
-
-//= link_tree ../images/lesli_support .png
-//= link_tree ../images/lesli_support .jpg
-//= link_tree ../images/lesli_support .svg
-
-//= link lesli_support/application.css
-//= link lesli_support/application.js

data/app/controllers/lesli_support/ticket/discussions_controller.rb

@@ -1,4 +0,0 @@
-module LesliSupport
-    class Ticket::DiscussionsController < Lesli::Items::DiscussionsController
-    end
-end

data/app/helpers/lesli_support/ticket/discussions_helper.rb

@@ -1,4 +0,0 @@
-module LesliSupport
-  module Ticket::DiscussionsHelper
-  end
-end

data/app/models/lesli_support/ticket/discussion.rb

@@ -1,6 +0,0 @@
-module LesliSupport
-    class Ticket::Discussion < Lesli::Items::Discussion
-        belongs_to :item, class_name: "LesliSupport::Ticket", foreign_key: "ticket_id"
-        belongs_to :user, class_name: "Lesli::User"
-    end
-end