helpdesk 0.0.14 → 0.0.20
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- checksums.yaml +4 -4
- data/app/controllers/helpdesk/admin/base_controller.rb +1 -1
- data/app/controllers/helpdesk/admin/faqs_controller.rb +7 -2
- data/app/controllers/helpdesk/admin/subscribers_controller.rb +8 -2
- data/app/controllers/helpdesk/admin/ticket_types_controller.rb +9 -3
- data/app/controllers/helpdesk/admin/tickets_controller.rb +10 -3
- data/app/controllers/helpdesk/application_controller.rb +2 -11
- data/app/controllers/helpdesk/dashboard_controller.rb +1 -1
- data/app/controllers/helpdesk/subscribers_controller.rb +8 -31
- data/app/controllers/helpdesk/tickets_controller.rb +14 -9
- data/app/helpers/helpdesk/admin/tickets_helper.rb +9 -0
- data/app/helpers/helpdesk/tickets_helper.rb +3 -0
- data/app/mailers/helpdesk/notifications_mailer.rb +2 -1
- data/app/models/helpdesk/comment.rb +2 -3
- data/app/models/helpdesk/faq.rb +1 -1
- data/app/models/helpdesk/ticket.rb +19 -23
- data/app/models/helpdesk/ticket_type.rb +4 -4
- data/app/views/helpdesk/admin/tickets/_form.html.haml +2 -2
- data/app/views/helpdesk/admin/tickets/_ticket.html.haml +2 -1
- data/app/views/helpdesk/admin/tickets/show.html.haml +2 -2
- data/app/views/helpdesk/faqs/index.html.haml +1 -1
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.html.haml +15 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.html.haml +19 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.html.haml +16 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.html.haml +27 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.html.haml +16 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.html.haml +21 -0
- data/app/views/helpdesk/tickets/_form.html.haml +3 -3
- data/app/views/layouts/helpdesk/_topmenu.html.haml +16 -14
- data/app/views/layouts/helpdesk/_topuser.html.haml +13 -0
- data/app/views/layouts/mailer_layout.html.haml +20 -0
- data/config/initializers/globalize.rb +4 -4
- data/config/locales/helpdesk.en.yml +34 -4
- data/config/locales/helpdesk.pl.yml +38 -0
- data/config/routes.rb +1 -1
- data/db/migrate/20130521105605_create_helpdesk_ticket_types.rb +1 -0
- data/lib/generators/helpdesk/install_generator.rb +6 -7
- data/lib/generators/helpdesk/templates/README +14 -6
- data/lib/generators/helpdesk/templates/helpdesk.rb +3 -6
- data/lib/helpdesk.rb +0 -2
- data/lib/helpdesk/engine.rb +3 -1
- data/lib/helpdesk/version.rb +1 -1
- metadata +40 -26
- data/app/mailers/helpdesk/comment_by_requester_confirmation +0 -38
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.pl.html.haml +0 -32
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.pl.html.haml +0 -33
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.pl.html.haml +0 -32
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.pl.html.haml +0 -42
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.pl.html.haml +0 -34
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.pl.html.haml +0 -42
@@ -5,19 +5,27 @@ You need to do some manual setup to get Helpdesk working:
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1. Review settings in new config/initializers/helpdesk.rb and update where
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neccessary.
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2. Add
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-
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2. Add 3 methods to your applications application_controller.rb
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* helpdesk_user - to exposes your current_user
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* helpdesk_admin? - to check privileges
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* helpdesk_admins_collection - to list all admin
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Example, for devise
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Example, for app with devise&rolify gems:
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application_controller.rb:
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helper_method :helpdesk_user,:helpdesk_admin?,:helpdesk_admin_collection
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def helpdesk_user
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current_user
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end
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def helpdesk_admin?
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current_user.admin
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current_user.has_role? :admin
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end
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def helpdesk_admin_collection
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(Helpdesk.user_class).with_role(:admin)
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end
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-
3.
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3. Restart app
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===============================================================================
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@@ -1,23 +1,20 @@
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require 'helpdesk'
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::Helpdesk.setup do |config|
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# Class that represents the user
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# Class that represents the user/admin
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config.user_class = "User"
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# Method usign to display information about user for users
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config.display_user = "name"
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# Method usign to display information about user for admins (name+id?)
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config.display_user_uniq_info = "
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config.display_user_uniq_info = "email"
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# Require User to be present in order to access Helpdesk
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config.require_user = true
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# Base application sign in route name
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config.sign_in_url = '
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# Ticket issue types
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config.issue_types = ['bug', 'change request', 'new feature']
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config.sign_in_url = 'new_user_session_path'
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# Helpdesk email for notification
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config.email = 'helpdesk@example.com'
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data/lib/helpdesk.rb
CHANGED
data/lib/helpdesk/engine.rb
CHANGED
@@ -4,10 +4,12 @@ require 'state_machine'
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require 'bootstrap-sass'
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require 'rails_autolink'
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require 'simple_form'
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require '
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require 'globalize'
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require 'batch_translations'
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require 'ckeditor'
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require 'chosen-rails'
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require 'kaminari'
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require 'jquery-ui-rails'
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module Helpdesk
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class Engine < ::Rails::Engine
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data/lib/helpdesk/version.rb
CHANGED
metadata
CHANGED
@@ -1,14 +1,14 @@
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--- !ruby/object:Gem::Specification
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name: helpdesk
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version: !ruby/object:Gem::Version
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version: 0.0.
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version: 0.0.20
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platform: ruby
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authors:
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- John Beynon Wacław Łuczak
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autorequire:
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bindir: bin
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cert_chain: []
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-
date: 2014-03-
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date: 2014-03-25 00:00:00.000000000 Z
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dependencies:
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- !ruby/object:Gem::Dependency
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name: launchy
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@@ -150,20 +150,6 @@ dependencies:
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- - '>='
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- !ruby/object:Gem::Version
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version: '0'
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- !ruby/object:Gem::Dependency
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name: kaminari
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requirement: !ruby/object:Gem::Requirement
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requirements:
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-
- - '>='
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- !ruby/object:Gem::Version
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version: '0'
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type: :runtime
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prerelease: false
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version_requirements: !ruby/object:Gem::Requirement
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requirements:
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-
- - '>='
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- !ruby/object:Gem::Version
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version: '0'
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- !ruby/object:Gem::Dependency
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name: haml-rails
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requirement: !ruby/object:Gem::Requirement
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@@ -206,6 +192,34 @@ dependencies:
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- - '='
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- !ruby/object:Gem::Version
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version: 0.12.2
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- !ruby/object:Gem::Dependency
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name: kaminari
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requirement: !ruby/object:Gem::Requirement
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requirements:
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- - '>='
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- !ruby/object:Gem::Version
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version: '0'
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type: :runtime
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prerelease: false
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version_requirements: !ruby/object:Gem::Requirement
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requirements:
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- - '>='
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- !ruby/object:Gem::Version
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version: '0'
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- !ruby/object:Gem::Dependency
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name: jquery-ui-rails
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requirement: !ruby/object:Gem::Requirement
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requirements:
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- - '>='
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- !ruby/object:Gem::Version
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version: '0'
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type: :runtime
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prerelease: false
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version_requirements: !ruby/object:Gem::Requirement
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requirements:
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- - '>='
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- !ruby/object:Gem::Version
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version: '0'
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- !ruby/object:Gem::Dependency
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name: chosen-rails
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requirement: !ruby/object:Gem::Requirement
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@@ -254,14 +268,14 @@ dependencies:
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requirements:
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- - '>='
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- !ruby/object:Gem::Version
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version:
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version: 4.0.0
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type: :runtime
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prerelease: false
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version_requirements: !ruby/object:Gem::Requirement
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requirements:
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- - '>='
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- !ruby/object:Gem::Version
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version:
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version: 4.0.0
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- !ruby/object:Gem::Dependency
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name: sass-rails
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requirement: !ruby/object:Gem::Requirement
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@@ -305,7 +319,7 @@ dependencies:
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- !ruby/object:Gem::Version
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version: '0'
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- !ruby/object:Gem::Dependency
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name:
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name: globalize
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requirement: !ruby/object:Gem::Requirement
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requirements:
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- - '>='
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@@ -390,7 +404,6 @@ files:
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- app/helpers/helpdesk/helpdesk_helper.rb
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- app/helpers/helpdesk/subscribers_helper.rb
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- app/helpers/helpdesk/tickets_helper.rb
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- app/mailers/helpdesk/comment_by_requester_confirmation
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- app/mailers/helpdesk/notifications_mailer.rb
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- app/models/helpdesk/comment.rb
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- app/models/helpdesk/faq.rb
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@@ -425,12 +438,12 @@ files:
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- app/views/helpdesk/admin/tickets/show.html.haml
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- app/views/helpdesk/dashboard/index.html.erb
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- app/views/helpdesk/faqs/index.html.haml
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- app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.
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- app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.
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- app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.
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- app/views/helpdesk/notifications_mailer/comment_by_requester_notification.
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- app/views/helpdesk/notifications_mailer/ticket_created_confirmation.
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- app/views/helpdesk/notifications_mailer/ticket_created_notification.
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- app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.html.haml
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- app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.html.haml
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- app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.html.haml
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- app/views/helpdesk/notifications_mailer/comment_by_requester_notification.html.haml
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- app/views/helpdesk/notifications_mailer/ticket_created_confirmation.html.haml
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- app/views/helpdesk/notifications_mailer/ticket_created_notification.html.haml
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- app/views/helpdesk/subscribers/_form.html.erb
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- app/views/helpdesk/subscribers/edit.html.erb
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- app/views/helpdesk/subscribers/index.html.erb
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@@ -446,6 +459,7 @@ files:
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- app/views/layouts/helpdesk/_topuser.html.haml
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- app/views/layouts/helpdesk/admin.html.haml
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- app/views/layouts/helpdesk/user.html.haml
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- app/views/layouts/mailer_layout.html.haml
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- config/initializers/globalize.rb
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- config/initializers/simple_form.rb
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- config/locales/helpdesk.en.yml
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@@ -1,38 +0,0 @@
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!!!
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%html
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%body
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%div
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%h1
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Pojawił się nowy komentarz do zgłoszenie:
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= @comment.ticket.ticket_type.title
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%div.content
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%p
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Treść wysłana:
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%br
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= simple_format(@comment.comment)
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%br
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%br
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%p
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Zgłaszający:
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%br
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= @comment.author.send Helpdesk.display_user.to_sym
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= @comment.author.email
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%br
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%br
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%p
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Życzymy miłego dnia!
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%br
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= Helpdesk.site_name
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%br
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%a{:href=>Helpdesk.site_address}
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= Helpdesk.site_address
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%div
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-
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
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%a{:href=>root_url}
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klikając tutaj.
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-
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-
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@@ -1,32 +0,0 @@
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!!!
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%html
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%body
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%div
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%h1
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Wysłano odpowiedź do zgłoszenia
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%div
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%p
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Odpowiedź dotyczy zgłoszenia
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= @comment.ticket.subject
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%p
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Treść odpowiedzi:
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%br
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= simple_format(@comment.comment)
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%br
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%br
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%p
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Pod tym adresem można śledzić zgłoszenie:
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%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)}<>
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= ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)
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%br
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-
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%p
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= Helpdesk.site_name
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%br
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%a{:href=>Helpdesk.site_address}
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= Helpdesk.site_address
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%div
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-
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
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%a{:href=>root_url}
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klikając tutaj.
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@@ -1,33 +0,0 @@
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!!!
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%html
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%body
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%div
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%h1
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="#{@comment.ticket.requester.send Helpdesk.display_user.to_sym}, pojawiła się nowa odpowiedź do zgłoszenia: #{@comment.ticket.subject}"
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%div
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%p
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Treść odpowiedzi:
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%br
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= simple_format(@comment.comment)
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%br
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%p
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Pod tym adresem, będąc zalogowanym, możesz odpowiedzieć oraz zobaczyć historie zgłoszenia:
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%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket, :anchor=>"comment#{@comment.id}")}<>
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= ticket_url(:locale=>I18n.locale, :id=>@comment.ticket,:anchor=>"comment#{@comment.id}")
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%p
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Życzymy miłego dnia!
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-
%br
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= Helpdesk.site_name
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%br
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-
%a{:href=>Helpdesk.site_address}
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= Helpdesk.site_address
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-
%div
|
25
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-
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
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%a{:href=>root_url}
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klikając tutaj.
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-
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-
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-
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@@ -1,32 +0,0 @@
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!!!
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%html
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-
%body
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%div
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%h1
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#{@comment.author.send Helpdesk.display_user.to_sym}, dziękujemy za przesłanie odpowiedzi do zgłoszenia
|
7
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-
%div
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8
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-
%p
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9
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-
Odpowiedź dotyczyła Twojego zgłoszenia -
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10
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= @comment.ticket.subject
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-
%p
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12
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-
Treść odpowiedzi:
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-
%br
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14
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-
= simple_format(@comment.comment)
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-
%p
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16
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-
Pod tym adresem, będąc zalogowanym, możesz śledzić zgłoszenie:
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%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)}<>
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-
= ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)
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-
%br
|
20
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-
Cenimy Twój czas, dlatego staramy się odpowiadać, tak szybko jak to możliwe.
|
21
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-
%p
|
22
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-
Życzymy miłego dnia!
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23
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-
%br
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-
= Helpdesk.site_name
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25
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-
%br
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-
%a{:href=>Helpdesk.site_address}
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-
= Helpdesk.site_address
|
28
|
-
%div
|
29
|
-
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
|
30
|
-
%a{:href=>root_url}
|
31
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-
klikając tutaj.
|
32
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-
|
@@ -1,42 +0,0 @@
|
|
1
|
-
!!!
|
2
|
-
%html
|
3
|
-
%body
|
4
|
-
%div
|
5
|
-
%h1
|
6
|
-
Pojawiła się nowa odpowiedź do zgłoszenie:
|
7
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-
= @comment.ticket.ticket_type.title
|
8
|
-
%div.content
|
9
|
-
%p
|
10
|
-
Treść wysłana:
|
11
|
-
%br
|
12
|
-
= simple_format(@comment.comment)
|
13
|
-
%br
|
14
|
-
%br
|
15
|
-
%p
|
16
|
-
Zgłaszający:
|
17
|
-
%br
|
18
|
-
= @comment.author.send Helpdesk.display_user.to_sym
|
19
|
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= @comment.author.email
|
20
|
-
%br
|
21
|
-
%br
|
22
|
-
%p
|
23
|
-
Pod tym adresem możesz zobaczyć tą odpowiedź na zgłoszenie:
|
24
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%a{:href=>admin_ticket_url(:locale=>I18n.locale, :id=>@comment.ticket, :anchor=>"comment#{@comment.id}")}<>
|
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= admin_ticket_url(:locale=>I18n.locale, :id=>@comment.ticket,:anchor=>"comment#{@comment.id}")
|
26
|
-
%p
|
27
|
-
Życzymy miłego dnia!
|
28
|
-
%br
|
29
|
-
= Helpdesk.site_name
|
30
|
-
%br
|
31
|
-
%a{:href=>Helpdesk.site_address}
|
32
|
-
= Helpdesk.site_address
|
33
|
-
%div
|
34
|
-
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
|
35
|
-
%a{:href=>root_url}
|
36
|
-
klikając tutaj.
|
37
|
-
|
38
|
-
|
39
|
-
|
40
|
-
|
41
|
-
|
42
|
-
|
@@ -1,34 +0,0 @@
|
|
1
|
-
!!!
|
2
|
-
%html
|
3
|
-
%body
|
4
|
-
%div
|
5
|
-
%h1
|
6
|
-
#{@ticket.requester.send Helpdesk.display_user.to_sym}, dziękujemy za przesłanie zgłoszenia
|
7
|
-
%div
|
8
|
-
%p
|
9
|
-
Temat Twojego zgłoszenia to
|
10
|
-
= @ticket.subject
|
11
|
-
%p
|
12
|
-
Treść zgłoszenia:
|
13
|
-
%br
|
14
|
-
= simple_format(@ticket.description)
|
15
|
-
%br
|
16
|
-
%br
|
17
|
-
%p
|
18
|
-
Pod tym adresem możesz śledzić status zgłoszenia:
|
19
|
-
%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@ticket)}<>
|
20
|
-
= ticket_url(:locale=>I18n.locale, :id=>@ticket)
|
21
|
-
%br
|
22
|
-
Cenimy Twój czas, dlatego staramy się odpowiadać, tak szybko jak to możliwe.
|
23
|
-
%p
|
24
|
-
Życzymy miłego dnia!
|
25
|
-
%br
|
26
|
-
= Helpdesk.site_name
|
27
|
-
%br
|
28
|
-
%a{:href=>Helpdesk.site_address}
|
29
|
-
= Helpdesk.site_address
|
30
|
-
%div
|
31
|
-
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
|
32
|
-
%a{:href=>root_url}
|
33
|
-
klikając tutaj.
|
34
|
-
|
@@ -1,42 +0,0 @@
|
|
1
|
-
!!!
|
2
|
-
%html
|
3
|
-
%body
|
4
|
-
%div
|
5
|
-
%h1
|
6
|
-
Pojawiło się nowe zgłoszenie:
|
7
|
-
= @ticket.ticket_type.title
|
8
|
-
%div.content
|
9
|
-
%p
|
10
|
-
Treść wysłana:
|
11
|
-
%br
|
12
|
-
= simple_format(@ticket.description)
|
13
|
-
%br
|
14
|
-
%br
|
15
|
-
%p
|
16
|
-
Zgłaszający:
|
17
|
-
%br
|
18
|
-
= @ticket.requester.name
|
19
|
-
= @ticket.requester.email
|
20
|
-
%br
|
21
|
-
%br
|
22
|
-
%p
|
23
|
-
Pod tym adresem możesz zobaczyć to zgłoszenie:
|
24
|
-
%a{:href=>admin_ticket_url(:locale=>I18n.locale, :id=>@ticket)}<>
|
25
|
-
= admin_ticket_url(:locale=>I18n.locale, :id=>@ticket)
|
26
|
-
%p
|
27
|
-
Życzymy miłego dnia!
|
28
|
-
%br
|
29
|
-
= Helpdesk.site_name
|
30
|
-
%br
|
31
|
-
%a{:href=>Helpdesk.site_address}
|
32
|
-
= Helpdesk.site_address
|
33
|
-
%div
|
34
|
-
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
|
35
|
-
%a{:href=>root_url}
|
36
|
-
klikając tutaj.
|
37
|
-
|
38
|
-
|
39
|
-
|
40
|
-
|
41
|
-
|
42
|
-
|