google-cloud-contact_center_insights-v1 1.0.1 → 1.1.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +4 -4
- data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb +453 -6
- data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/paths.rb +17 -0
- data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/rest/client.rb +425 -6
- data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/rest/service_stub.rb +239 -0
- data/lib/google/cloud/contact_center_insights/v1/version.rb +1 -1
- data/lib/google/cloud/contactcenterinsights/v1/contact_center_insights_pb.rb +13 -1
- data/lib/google/cloud/contactcenterinsights/v1/contact_center_insights_services_pb.rb +16 -2
- data/lib/google/cloud/contactcenterinsights/v1/resources_pb.rb +5 -1
- data/proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb +193 -5
- data/proto_docs/google/cloud/contactcenterinsights/v1/resources.rb +105 -4
- metadata +3 -3
@@ -10,7 +10,7 @@ require 'google/protobuf/duration_pb'
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require 'google/protobuf/timestamp_pb'
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-
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\x01(\x0b\x32>.google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig\x12P\n\x10redaction_config\x18\n \x01(\x0b\x32\x36.google.cloud.contactcenterinsights.v1.RedactionConfig\x12O\n\rspeech_config\x18\x0b \x01(\x0b\x32\x33.google.cloud.contactcenterinsights.v1.SpeechConfigB\x03\xe0\x41\x01\x1a\xc8\x01\n\x0e\x41nalysisConfig\x12/\n\'runtime_integration_analysis_percentage\x18\x01 \x01(\x01\x12/\n\'upload_conversation_analysis_percentage\x18\x06 \x01(\x01\x12T\n\x12\x61nnotator_selector\x18\x05 \x01(\x0b\x32\x38.google.cloud.contactcenterinsights.v1.AnnotatorSelector\x1a\x41\n\x1fPubsubNotificationSettingsEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01:d\xea\x41\x61\n-contactcenterinsights.googleapis.com/Settings\x12\x30projects/{project}/locations/{location}/settings\"\xab\x01\n\x0e\x45ncryptionSpec\x12\x11\n\x04name\x18\x01 \x01(\tB\x03\xe0\x41\x05\x12\x14\n\x07kms_key\x18\x02 \x01(\tB\x03\xe0\x41\x02:p\xea\x41m\n3contactcenterinsights.googleapis.com/EncryptionSpec\x12\x36projects/{project}/locations/{location}/encryptionSpec\"H\n\x0fRedactionConfig\x12\x1b\n\x13\x64\x65identify_template\x18\x01 \x01(\t\x12\x18\n\x10inspect_template\x18\x02 \x01(\t\"P\n\x0cSpeechConfig\x12@\n\x11speech_recognizer\x18\x01 \x01(\tB%\xfa\x41\"\n speech.googleapis.com/Recognizer\"\xdf\t\n\x11RuntimeAnnotation\x12Z\n\x12\x61rticle_suggestion\x18\x06 \x01(\x0b\x32<.google.cloud.contactcenterinsights.v1.ArticleSuggestionDataH\x00\x12J\n\nfaq_answer\x18\x07 \x01(\x0b\x32\x34.google.cloud.contactcenterinsights.v1.FaqAnswerDataH\x00\x12L\n\x0bsmart_reply\x18\x08 \x01(\x0b\x32\x35.google.cloud.contactcenterinsights.v1.SmartReplyDataH\x00\x12\x65\n\x18smart_compose_suggestion\x18\t \x01(\x0b\x32\x41.google.cloud.contactcenterinsights.v1.SmartComposeSuggestionDataH\x00\x12\x62\n\x16\x64ialogflow_interaction\x18\n \x01(\x0b\x32@.google.cloud.contactcenterinsights.v1.DialogflowInteractionDataH\x00\x12\x7f\n%conversation_summarization_suggestion\x18\x0c \x01(\x0b\x32N.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionDataH\x00\x12\x15\n\rannotation_id\x18\x01 \x01(\t\x12/\n\x0b\x63reate_time\x18\x02 \x01(\x0b\x32\x1a.google.protobuf.Timestamp\x12Q\n\x0estart_boundary\x18\x03 \x01(\x0b\x32\x39.google.cloud.contactcenterinsights.v1.AnnotationBoundary\x12O\n\x0c\x65nd_boundary\x18\x04 \x01(\x0b\x32\x39.google.cloud.contactcenterinsights.v1.AnnotationBoundary\x12N\n\x0f\x61nswer_feedback\x18\x05 \x01(\x0b\x32\x35.google.cloud.contactcenterinsights.v1.AnswerFeedback\x12V\n\nuser_input\x18\x10 \x01(\x0b\x32\x42.google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput\x1a\xeb\x01\n\tUserInput\x12\r\n\x05query\x18\x01 \x01(\t\x12\x16\n\x0egenerator_name\x18\x02 \x01(\t\x12\x64\n\x0cquery_source\x18\x03 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\x01(\t\x12\x0e\n\x06source\x18\x06 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xf8\x01\n\rFaqAnswerData\x12\x0e\n\x06\x61nswer\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x02\x12\x10\n\x08question\x18\x03 \x01(\t\x12T\n\x08metadata\x18\x04 \x03(\x0b\x32\x42.google.cloud.contactcenterinsights.v1.FaqAnswerData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x05 \x01(\t\x12\x0e\n\x06source\x18\x06 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xd7\x01\n\x0eSmartReplyData\x12\r\n\x05reply\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x01\x12U\n\x08metadata\x18\x03 \x03(\x0b\x32\x43.google.cloud.contactcenterinsights.v1.SmartReplyData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x04 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xf4\x01\n\x1aSmartComposeSuggestionData\x12\x12\n\nsuggestion\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x01\x12\x61\n\x08metadata\x18\x03 \x03(\x0b\x32O.google.cloud.contactcenterinsights.v1.SmartComposeSuggestionData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x04 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"M\n\x19\x44ialogflowInteractionData\x12\x1c\n\x14\x64ialogflow_intent_id\x18\x01 \x01(\t\x12\x12\n\nconfidence\x18\x02 \x01(\x02\"\xcd\x03\n\'ConversationSummarizationSuggestionData\x12\x0c\n\x04text\x18\x01 \x01(\t\x12w\n\rtext_sections\x18\x05 \x03(\x0b\x32`.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData.TextSectionsEntry\x12\x12\n\nconfidence\x18\x02 \x01(\x02\x12n\n\x08metadata\x18\x03 \x03(\x0b\x32\\.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData.MetadataEntry\x12\x15\n\ranswer_record\x18\x04 \x01(\t\x12\x1a\n\x12\x63onversation_model\x18\x06 \x01(\t\x1a\x33\n\x11TextSectionsEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\x8b\x03\n\x17\x43onversationParticipant\x12Q\n\x1b\x64ialogflow_participant_name\x18\x05 \x01(\tB*\xfa\x41\'\n%dialogflow.googleapis.com/ParticipantH\x00\x12\x11\n\x07user_id\x18\x06 \x01(\tH\x00\x12\"\n\x16\x64ialogflow_participant\x18\x01 \x01(\tB\x02\x18\x01\x12#\n\x1bobfuscated_external_user_id\x18\x03 \x01(\t\x12Q\n\x04role\x18\x02 \x01(\x0e\x32\x43.google.cloud.contactcenterinsights.v1.ConversationParticipant.Role\"_\n\x04Role\x12\x14\n\x10ROLE_UNSPECIFIED\x10\x00\x12\x0f\n\x0bHUMAN_AGENT\x10\x01\x12\x13\n\x0f\x41UTOMATED_AGENT\x10\x02\x12\x0c\n\x08\x45ND_USER\x10\x03\x12\r\n\tANY_AGENT\x10\x04\x42\r\n\x0bparticipant\"\x90\x02\n\x04View\x12\x11\n\x04name\x18\x01 \x01(\tB\x03\xe0\x41\x05\x12\x14\n\x0c\x64isplay_name\x18\x02 \x01(\t\x12\x34\n\x0b\x63reate_time\x18\x03 \x01(\x0b\x32\x1a.google.protobuf.TimestampB\x03\xe0\x41\x03\x12\x34\n\x0bupdate_time\x18\x04 \x01(\x0b\x32\x1a.google.protobuf.TimestampB\x03\xe0\x41\x03\x12\r\n\x05value\x18\x05 \x01(\t:d\xea\x41\x61\n)contactcenterinsights.googleapis.com/View\x12\x34projects/{project}/locations/{location}/views/{view}\"\x8f\x07\n\x11\x41nnotatorSelector\x12\"\n\x1arun_interruption_annotator\x18\x01 \x01(\x08\x12\x1d\n\x15run_silence_annotator\x18\x02 \x01(\x08\x12$\n\x1crun_phrase_matcher_annotator\x18\x03 \x01(\x08\x12P\n\x0fphrase_matchers\x18\x04 \x03(\tB7\xfa\x41\x34\n2contactcenterinsights.googleapis.com/PhraseMatcher\x12\x1f\n\x17run_sentiment_annotator\x18\x05 \x01(\x08\x12\x1c\n\x14run_entity_annotator\x18\x06 \x01(\x08\x12\x1c\n\x14run_intent_annotator\x18\x07 \x01(\x08\x12!\n\x19run_issue_model_annotator\x18\x08 \x01(\x08\x12J\n\x0cissue_models\x18\n \x03(\tB4\xfa\x41\x31\n/contactcenterinsights.googleapis.com/IssueModel\x12#\n\x1brun_summarization_annotator\x18\t \x01(\x08\x12j\n\x14summarization_config\x18\x0b \x01(\x0b\x32L.google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig\x1a\xe1\x02\n\x13SummarizationConfig\x12R\n\x14\x63onversation_profile\x18\x01 \x01(\tB2\xfa\x41/\n-dialogflow.googleapis.com/ConversationProfileH\x00\x12~\n\x13summarization_model\x18\x02 \x01(\x0e\x32_.google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig.SummarizationModelH\x00\"f\n\x12SummarizationModel\x12#\n\x1fSUMMARIZATION_MODEL_UNSPECIFIED\x10\x00\x12\x12\n\x0e\x42\x41SELINE_MODEL\x10\x01\x12\x17\n\x13\x42\x41SELINE_MODEL_V2_0\x10\x02\x42\x0e\n\x0cmodel_sourceB\xe0\x05\n)com.google.cloud.contactcenterinsights.v1B\x0eResourcesProtoP\x01Z_cloud.google.com/go/contactcenterinsights/apiv1/contactcenterinsightspb;contactcenterinsightspb\xaa\x02%Google.Cloud.ContactCenterInsights.V1\xca\x02%Google\\Cloud\\ContactCenterInsights\\V1\xea\x02(Google::Cloud::ContactCenterInsights::V1\xea\x41\x84\x01\n-dialogflow.googleapis.com/ConversationProfile\x12Sprojects/{project}/locations/{location}/conversationProfiles/{conversation_profile}\xea\x41\xd4\x01\n%dialogflow.googleapis.com/Participant\x12Jprojects/{project}/conversations/{conversation}/participants/{participant}\x12_projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}\xea\x41\x64\n speech.googleapis.com/Recognizer\x12@projects/{project}/locations/{location}/recognizers/{recognizer}b\x06proto3"
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@@ -59,6 +59,7 @@ module Google
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AnalysisResult::CallAnalysisMetadata = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata").msgclass
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IssueModelResult = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.IssueModelResult").msgclass
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ConversationLevelSentiment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationLevelSentiment").msgclass
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ConversationLevelSilence = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationLevelSilence").msgclass
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IssueAssignment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.IssueAssignment").msgclass
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CallAnnotation = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.CallAnnotation").msgclass
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AnnotationBoundary = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnnotationBoundary").msgclass
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@@ -91,9 +92,12 @@ module Google
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ExactMatchConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ExactMatchConfig").msgclass
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Settings = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Settings").msgclass
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Settings::AnalysisConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig").msgclass
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EncryptionSpec = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.EncryptionSpec").msgclass
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RedactionConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RedactionConfig").msgclass
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SpeechConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.SpeechConfig").msgclass
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RuntimeAnnotation = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation").msgclass
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RuntimeAnnotation::UserInput = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput").msgclass
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RuntimeAnnotation::UserInput::QuerySource = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput.QuerySource").enummodule
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AnswerFeedback = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnswerFeedback").msgclass
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AnswerFeedback::CorrectnessLevel = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnswerFeedback.CorrectnessLevel").enummodule
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ArticleSuggestionData = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ArticleSuggestionData").msgclass
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@@ -202,7 +202,7 @@ module Google
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extend ::Google::Protobuf::MessageExts::ClassMethods
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end
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# The metadata for an UploadConversation operation.
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# The metadata for an `UploadConversation` operation.
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# @!attribute [r] create_time
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# @return [::Google::Protobuf::Timestamp]
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# Output only. The time the operation was created.
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@@ -231,7 +231,7 @@ module Google
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# @!attribute [rw] page_size
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# @return [::Integer]
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# The maximum number of conversations to return in the response. A valid page
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# size ranges from 0 to
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# size ranges from 0 to 100,000 inclusive. If the page size is zero or
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# unspecified, a default page size of 100 will be chosen. Note that a call
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# might return fewer results than the requested page size.
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# @!attribute [rw] page_token
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@@ -243,6 +243,23 @@ module Google
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# @return [::String]
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# A filter to reduce results to a specific subset. Useful for querying
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# conversations with specific properties.
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# @!attribute [rw] order_by
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# @return [::String]
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# Optional. The attribute by which to order conversations in the response.
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# If empty, conversations will be ordered by descending creation time.
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# Supported values are one of the following:
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#
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# * create_time
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# * customer_satisfaction_rating
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# * duration
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# * latest_analysis
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# * start_time
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# * turn_count
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#
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# The default sort order is ascending. To specify order, append `asc` or
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# `desc` (`create_time desc`).
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# For more details, see [Google AIPs
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# Ordering](https://google.aip.dev/132#ordering).
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# @!attribute [rw] view
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# @return [::Google::Cloud::ContactCenterInsights::V1::ConversationView]
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# The level of details of the conversation. Default is `BASIC`.
|
@@ -283,7 +300,20 @@ module Google
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# Required. The new values for the conversation.
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# @!attribute [rw] update_mask
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# @return [::Google::Protobuf::FieldMask]
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# The list of fields to be updated.
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# The list of fields to be updated. All possible fields can be updated by
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+
# passing `*`, or a subset of the following updateable fields can be
|
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|
+
# provided:
|
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|
+
#
|
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+
# * `agent_id`
|
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|
+
# * `language_code`
|
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|
+
# * `labels`
|
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|
+
# * `metadata`
|
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|
+
# * `quality_metadata`
|
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|
+
# * `call_metadata`
|
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|
+
# * `start_time`
|
314
|
+
# * `expire_time` or `ttl`
|
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|
+
# * `data_source.gcs_source.audio_uri` or
|
316
|
+
# `data_source.dialogflow_source.audio_uri`
|
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317
|
class UpdateConversationRequest
|
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318
|
include ::Google::Protobuf::MessageExts
|
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319
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -325,6 +355,12 @@ module Google
|
|
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355
|
# @return [::Google::Cloud::ContactCenterInsights::V1::SpeechConfig]
|
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356
|
# Optional. Default Speech-to-Text configuration. Optional, will default to
|
327
357
|
# the config specified in Settings.
|
358
|
+
# @!attribute [rw] sample_size
|
359
|
+
# @return [::Integer]
|
360
|
+
# Optional. If set, this fields indicates the number of objects to ingest
|
361
|
+
# from the Cloud Storage bucket. If empty, the entire bucket will be
|
362
|
+
# ingested. Unless they are first deleted, conversations produced through
|
363
|
+
# sampling won't be ingested by subsequent ingest requests.
|
328
364
|
class IngestConversationsRequest
|
329
365
|
include ::Google::Protobuf::MessageExts
|
330
366
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -336,6 +372,21 @@ module Google
|
|
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372
|
# @!attribute [rw] bucket_object_type
|
337
373
|
# @return [::Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest::GcsSource::BucketObjectType]
|
338
374
|
# Optional. Specifies the type of the objects in `bucket_uri`.
|
375
|
+
# @!attribute [rw] metadata_bucket_uri
|
376
|
+
# @return [::String]
|
377
|
+
# Optional. The Cloud Storage path to the conversation metadata. Note that:
|
378
|
+
# [1] Metadata files are expected to be in JSON format.
|
379
|
+
# [2] Metadata and source files (transcripts or audio) must be in
|
380
|
+
# separate buckets.
|
381
|
+
# [3] A source file and its corresponding metadata file must share the same
|
382
|
+
# name to
|
383
|
+
# be properly ingested, E.g. `gs://bucket/audio/conversation1.mp3` and
|
384
|
+
# `gs://bucket/metadata/conversation1.json`.
|
385
|
+
# @!attribute [rw] custom_metadata_keys
|
386
|
+
# @return [::Array<::String>]
|
387
|
+
# Optional. Custom keys to extract as conversation labels from metadata
|
388
|
+
# files in `metadata_bucket_uri`. Keys not included in this field will be
|
389
|
+
# ignored. Note that there is a limit of 20 labels per conversation.
|
339
390
|
class GcsSource
|
340
391
|
include ::Google::Protobuf::MessageExts
|
341
392
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -364,8 +415,10 @@ module Google
|
|
364
415
|
# Configuration that applies to all conversations.
|
365
416
|
# @!attribute [rw] agent_id
|
366
417
|
# @return [::String]
|
367
|
-
# An opaque, user-specified string representing
|
368
|
-
# the
|
418
|
+
# Optional. An opaque, user-specified string representing a human agent who
|
419
|
+
# handled all conversations in the import. Note that this will be
|
420
|
+
# overridden if per-conversation metadata is provided through the
|
421
|
+
# `metadata_bucket_uri`.
|
369
422
|
# @!attribute [rw] agent_channel
|
370
423
|
# @return [::Integer]
|
371
424
|
# Optional. Indicates which of the channels, 1 or 2, contains the agent.
|
@@ -839,6 +892,95 @@ module Google
|
|
839
892
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
840
893
|
end
|
841
894
|
|
895
|
+
# Request to export an issue model.
|
896
|
+
# @!attribute [rw] gcs_destination
|
897
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest::GcsDestination]
|
898
|
+
# Google Cloud Storage URI to export the issue model to.
|
899
|
+
# @!attribute [rw] name
|
900
|
+
# @return [::String]
|
901
|
+
# Required. The issue model to export.
|
902
|
+
class ExportIssueModelRequest
|
903
|
+
include ::Google::Protobuf::MessageExts
|
904
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
905
|
+
|
906
|
+
# Google Cloud Storage Object URI to save the issue model to.
|
907
|
+
# @!attribute [rw] object_uri
|
908
|
+
# @return [::String]
|
909
|
+
# Required. Format: `gs://<bucket-name>/<object-name>`
|
910
|
+
class GcsDestination
|
911
|
+
include ::Google::Protobuf::MessageExts
|
912
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
913
|
+
end
|
914
|
+
end
|
915
|
+
|
916
|
+
# Response from export issue model
|
917
|
+
class ExportIssueModelResponse
|
918
|
+
include ::Google::Protobuf::MessageExts
|
919
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
920
|
+
end
|
921
|
+
|
922
|
+
# Metadata used for export issue model.
|
923
|
+
# @!attribute [rw] create_time
|
924
|
+
# @return [::Google::Protobuf::Timestamp]
|
925
|
+
# The time the operation was created.
|
926
|
+
# @!attribute [rw] end_time
|
927
|
+
# @return [::Google::Protobuf::Timestamp]
|
928
|
+
# The time the operation finished running.
|
929
|
+
# @!attribute [rw] request
|
930
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest]
|
931
|
+
# The original export request.
|
932
|
+
class ExportIssueModelMetadata
|
933
|
+
include ::Google::Protobuf::MessageExts
|
934
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
935
|
+
end
|
936
|
+
|
937
|
+
# Request to import an issue model.
|
938
|
+
# @!attribute [rw] gcs_source
|
939
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest::GcsSource]
|
940
|
+
# Google Cloud Storage source message.
|
941
|
+
# @!attribute [rw] parent
|
942
|
+
# @return [::String]
|
943
|
+
# Required. The parent resource of the issue model.
|
944
|
+
# @!attribute [rw] create_new_model
|
945
|
+
# @return [::Boolean]
|
946
|
+
# Optional. If set to true, will create an issue model from the imported file
|
947
|
+
# with randomly generated IDs for the issue model and corresponding issues.
|
948
|
+
# Otherwise, replaces an existing model with the same ID as the file.
|
949
|
+
class ImportIssueModelRequest
|
950
|
+
include ::Google::Protobuf::MessageExts
|
951
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
952
|
+
|
953
|
+
# Google Cloud Storage Object URI to get the issue model file from.
|
954
|
+
# @!attribute [rw] object_uri
|
955
|
+
# @return [::String]
|
956
|
+
# Required. Format: `gs://<bucket-name>/<object-name>`
|
957
|
+
class GcsSource
|
958
|
+
include ::Google::Protobuf::MessageExts
|
959
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
960
|
+
end
|
961
|
+
end
|
962
|
+
|
963
|
+
# Response from import issue model
|
964
|
+
class ImportIssueModelResponse
|
965
|
+
include ::Google::Protobuf::MessageExts
|
966
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
967
|
+
end
|
968
|
+
|
969
|
+
# Metadata used for import issue model.
|
970
|
+
# @!attribute [rw] create_time
|
971
|
+
# @return [::Google::Protobuf::Timestamp]
|
972
|
+
# The time the operation was created.
|
973
|
+
# @!attribute [rw] end_time
|
974
|
+
# @return [::Google::Protobuf::Timestamp]
|
975
|
+
# The time the operation finished running.
|
976
|
+
# @!attribute [rw] request
|
977
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest]
|
978
|
+
# The original import request.
|
979
|
+
class ImportIssueModelMetadata
|
980
|
+
include ::Google::Protobuf::MessageExts
|
981
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
982
|
+
end
|
983
|
+
|
842
984
|
# The request to get an issue.
|
843
985
|
# @!attribute [rw] name
|
844
986
|
# @return [::String]
|
@@ -1009,6 +1151,52 @@ module Google
|
|
1009
1151
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1010
1152
|
end
|
1011
1153
|
|
1154
|
+
# The request to get location-level encryption specification.
|
1155
|
+
# @!attribute [rw] name
|
1156
|
+
# @return [::String]
|
1157
|
+
# Required. The name of the encryption spec resource to get.
|
1158
|
+
class GetEncryptionSpecRequest
|
1159
|
+
include ::Google::Protobuf::MessageExts
|
1160
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1161
|
+
end
|
1162
|
+
|
1163
|
+
# The request to initialize a location-level encryption specification.
|
1164
|
+
# @!attribute [rw] encryption_spec
|
1165
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::EncryptionSpec]
|
1166
|
+
# Required. The encryption spec used for CMEK encryption. It is required that
|
1167
|
+
# the kms key is in the same region as the endpoint. The same key will be
|
1168
|
+
# used for all provisioned resources, if encryption is available. If the
|
1169
|
+
# kms_key_name is left empty, no encryption will be enforced.
|
1170
|
+
class InitializeEncryptionSpecRequest
|
1171
|
+
include ::Google::Protobuf::MessageExts
|
1172
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1173
|
+
end
|
1174
|
+
|
1175
|
+
# The response to initialize a location-level encryption specification.
|
1176
|
+
class InitializeEncryptionSpecResponse
|
1177
|
+
include ::Google::Protobuf::MessageExts
|
1178
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1179
|
+
end
|
1180
|
+
|
1181
|
+
# Metadata for initializing a location-level encryption specification.
|
1182
|
+
# @!attribute [r] create_time
|
1183
|
+
# @return [::Google::Protobuf::Timestamp]
|
1184
|
+
# Output only. The time the operation was created.
|
1185
|
+
# @!attribute [r] end_time
|
1186
|
+
# @return [::Google::Protobuf::Timestamp]
|
1187
|
+
# Output only. The time the operation finished running.
|
1188
|
+
# @!attribute [r] request
|
1189
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::InitializeEncryptionSpecRequest]
|
1190
|
+
# Output only. The original request for initialization.
|
1191
|
+
# @!attribute [rw] partial_errors
|
1192
|
+
# @return [::Array<::Google::Rpc::Status>]
|
1193
|
+
# Partial errors during initialising operation that might cause the operation
|
1194
|
+
# output to be incomplete.
|
1195
|
+
class InitializeEncryptionSpecMetadata
|
1196
|
+
include ::Google::Protobuf::MessageExts
|
1197
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1198
|
+
end
|
1199
|
+
|
1012
1200
|
# The request to create a view.
|
1013
1201
|
# @!attribute [rw] parent
|
1014
1202
|
# @return [::String]
|
@@ -64,6 +64,11 @@ module Google
|
|
64
64
|
# @!attribute [rw] quality_metadata
|
65
65
|
# @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata]
|
66
66
|
# Conversation metadata related to quality management.
|
67
|
+
# @!attribute [rw] metadata_json
|
68
|
+
# @return [::String]
|
69
|
+
# Input only. JSON Metadata encoded as a string.
|
70
|
+
# This field is primarily used by Insights integrations with various telphony
|
71
|
+
# systems and must be in one of Insights' supported formats.
|
67
72
|
# @!attribute [r] transcript
|
68
73
|
# @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript]
|
69
74
|
# Output only. The conversation transcript.
|
@@ -346,6 +351,9 @@ module Google
|
|
346
351
|
# @!attribute [rw] sentiments
|
347
352
|
# @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
|
348
353
|
# Overall conversation-level sentiment for each channel of the call.
|
354
|
+
# @!attribute [rw] silence
|
355
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence]
|
356
|
+
# Overall conversation-level silence during the call.
|
349
357
|
# @!attribute [rw] intents
|
350
358
|
# @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
|
351
359
|
# All the matched intents in the call.
|
@@ -413,6 +421,18 @@ module Google
|
|
413
421
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
414
422
|
end
|
415
423
|
|
424
|
+
# Conversation-level silence data.
|
425
|
+
# @!attribute [rw] silence_duration
|
426
|
+
# @return [::Google::Protobuf::Duration]
|
427
|
+
# Amount of time calculated to be in silence.
|
428
|
+
# @!attribute [rw] silence_percentage
|
429
|
+
# @return [::Float]
|
430
|
+
# Percentage of the total conversation spent in silence.
|
431
|
+
class ConversationLevelSilence
|
432
|
+
include ::Google::Protobuf::MessageExts
|
433
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
434
|
+
end
|
435
|
+
|
416
436
|
# Information about the issue.
|
417
437
|
# @!attribute [rw] issue
|
418
438
|
# @return [::String]
|
@@ -833,6 +853,9 @@ module Google
|
|
833
853
|
# @return [::Array<::String>]
|
834
854
|
# Output only. Resource names of the sample representative utterances that
|
835
855
|
# match to this issue.
|
856
|
+
# @!attribute [rw] display_description
|
857
|
+
# @return [::String]
|
858
|
+
# Representative description of the issue.
|
836
859
|
class Issue
|
837
860
|
include ::Google::Protobuf::MessageExts
|
838
861
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -1002,7 +1025,12 @@ module Google
|
|
1002
1025
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1003
1026
|
end
|
1004
1027
|
|
1005
|
-
# The settings
|
1028
|
+
# The CCAI Insights project wide settings.
|
1029
|
+
# Use these settings to configure the behavior of Insights.
|
1030
|
+
# View these settings with
|
1031
|
+
# [`getsettings`](https://cloud.google.com/contact-center/insights/docs/reference/rest/v1/projects.locations/getSettings)
|
1032
|
+
# and change the settings with
|
1033
|
+
# [`updateSettings`](https://cloud.google.com/contact-center/insights/docs/reference/rest/v1/projects.locations/updateSettings).
|
1006
1034
|
# @!attribute [rw] name
|
1007
1035
|
# @return [::String]
|
1008
1036
|
# Immutable. The resource name of the settings resource.
|
@@ -1037,8 +1065,11 @@ module Google
|
|
1037
1065
|
# * "create-analysis": Notify each time an analysis is created.
|
1038
1066
|
# * "create-conversation": Notify each time a conversation is created.
|
1039
1067
|
# * "export-insights-data": Notify each time an export is complete.
|
1068
|
+
# * "ingest-conversations": Notify each time an IngestConversations LRO is
|
1069
|
+
# complete.
|
1040
1070
|
# * "update-conversation": Notify each time a conversation is updated via
|
1041
1071
|
# UpdateConversation.
|
1072
|
+
# * "upload-conversation": Notify when an UploadConversation LRO is complete.
|
1042
1073
|
#
|
1043
1074
|
# Values are Pub/Sub topics. The format of each Pub/Sub topic is:
|
1044
1075
|
# projects/\\{project}/topics/\\{topic}
|
@@ -1048,11 +1079,16 @@ module Google
|
|
1048
1079
|
# @!attribute [rw] redaction_config
|
1049
1080
|
# @return [::Google::Cloud::ContactCenterInsights::V1::RedactionConfig]
|
1050
1081
|
# Default DLP redaction resources to be applied while ingesting
|
1051
|
-
# conversations.
|
1082
|
+
# conversations. This applies to conversations ingested from the
|
1083
|
+
# `UploadConversation` and `IngestConversations` endpoints, including
|
1084
|
+
# conversations coming from CCAI Platform.
|
1052
1085
|
# @!attribute [rw] speech_config
|
1053
1086
|
# @return [::Google::Cloud::ContactCenterInsights::V1::SpeechConfig]
|
1054
|
-
# Optional. Default Speech-to-Text resources to
|
1055
|
-
# files. Optional, CCAI Insights will create a default if not provided.
|
1087
|
+
# Optional. Default Speech-to-Text resources to use while ingesting audio
|
1088
|
+
# files. Optional, CCAI Insights will create a default if not provided. This
|
1089
|
+
# applies to conversations ingested from the `UploadConversation` and
|
1090
|
+
# `IngestConversations` endpoints, including conversations coming from CCAI
|
1091
|
+
# Platform.
|
1056
1092
|
class Settings
|
1057
1093
|
include ::Google::Protobuf::MessageExts
|
1058
1094
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -1085,7 +1121,32 @@ module Google
|
|
1085
1121
|
end
|
1086
1122
|
end
|
1087
1123
|
|
1124
|
+
# A customer-managed encryption key specification that can be applied to all
|
1125
|
+
# created resources (e.g. Conversation).
|
1126
|
+
# @!attribute [rw] name
|
1127
|
+
# @return [::String]
|
1128
|
+
# Immutable. The resource name of the encryption key specification resource.
|
1129
|
+
# Format:
|
1130
|
+
# projects/\\{project}/locations/\\{location}/encryptionSpec
|
1131
|
+
# @!attribute [rw] kms_key
|
1132
|
+
# @return [::String]
|
1133
|
+
# Required. The name of customer-managed encryption key that is used to
|
1134
|
+
# secure a resource and its sub-resources. If empty, the resource is secured
|
1135
|
+
# by the default Google encryption key. Only the key in the same location as
|
1136
|
+
# this resource is allowed to be used for encryption. Format:
|
1137
|
+
# `projects/{project}/locations/{location}/keyRings/{keyRing}/cryptoKeys/{key}`
|
1138
|
+
class EncryptionSpec
|
1139
|
+
include ::Google::Protobuf::MessageExts
|
1140
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1141
|
+
end
|
1142
|
+
|
1088
1143
|
# DLP resources used for redaction while ingesting conversations.
|
1144
|
+
# DLP settings are applied to conversations ingested from the
|
1145
|
+
# `UploadConversation` and `IngestConversations` endpoints, including
|
1146
|
+
# conversation coming from CCAI Platform. They are not applied to conversations
|
1147
|
+
# ingested from the `CreateConversation` endpoint or the Dialogflow / Agent
|
1148
|
+
# Assist runtime integrations. When using Dialogflow / Agent Assist runtime
|
1149
|
+
# integrations, redaction should be performed in Dialogflow / Agent Assist.
|
1089
1150
|
# @!attribute [rw] deidentify_template
|
1090
1151
|
# @return [::String]
|
1091
1152
|
# The fully-qualified DLP deidentify template resource name.
|
@@ -1102,6 +1163,10 @@ module Google
|
|
1102
1163
|
end
|
1103
1164
|
|
1104
1165
|
# Speech-to-Text configuration.
|
1166
|
+
# Speech-to-Text settings are applied to conversations ingested from the
|
1167
|
+
# `UploadConversation` and `IngestConversations` endpoints, including
|
1168
|
+
# conversation coming from CCAI Platform. They are not applied to conversations
|
1169
|
+
# ingested from the `CreateConversation` endpoint.
|
1105
1170
|
# @!attribute [rw] speech_recognizer
|
1106
1171
|
# @return [::String]
|
1107
1172
|
# The fully-qualified Speech Recognizer resource name.
|
@@ -1148,9 +1213,42 @@ module Google
|
|
1148
1213
|
# @!attribute [rw] answer_feedback
|
1149
1214
|
# @return [::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback]
|
1150
1215
|
# The feedback that the customer has about the answer in `data`.
|
1216
|
+
# @!attribute [rw] user_input
|
1217
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput]
|
1218
|
+
# Explicit input used for generating the answer
|
1151
1219
|
class RuntimeAnnotation
|
1152
1220
|
include ::Google::Protobuf::MessageExts
|
1153
1221
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1222
|
+
|
1223
|
+
# Explicit input used for generating the answer
|
1224
|
+
# @!attribute [rw] query
|
1225
|
+
# @return [::String]
|
1226
|
+
# Query text. Article Search uses this to store the input query used
|
1227
|
+
# to generate the search results.
|
1228
|
+
# @!attribute [rw] generator_name
|
1229
|
+
# @return [::String]
|
1230
|
+
# The resource name of associated generator. Format:
|
1231
|
+
# `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>`
|
1232
|
+
# @!attribute [rw] query_source
|
1233
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource]
|
1234
|
+
# Query source for the answer.
|
1235
|
+
class UserInput
|
1236
|
+
include ::Google::Protobuf::MessageExts
|
1237
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
1238
|
+
|
1239
|
+
# The source of the query.
|
1240
|
+
module QuerySource
|
1241
|
+
# Unknown query source.
|
1242
|
+
QUERY_SOURCE_UNSPECIFIED = 0
|
1243
|
+
|
1244
|
+
# The query is from agents.
|
1245
|
+
AGENT_QUERY = 1
|
1246
|
+
|
1247
|
+
# The query is a query from previous suggestions, e.g. from a preceding
|
1248
|
+
# SuggestKnowledgeAssist response.
|
1249
|
+
SUGGESTED_QUERY = 2
|
1250
|
+
end
|
1251
|
+
end
|
1154
1252
|
end
|
1155
1253
|
|
1156
1254
|
# The feedback that the customer has about a certain answer in the
|
@@ -1525,6 +1623,9 @@ module Google
|
|
1525
1623
|
|
1526
1624
|
# The CCAI baseline model.
|
1527
1625
|
BASELINE_MODEL = 1
|
1626
|
+
|
1627
|
+
# The CCAI baseline model, V2.0.
|
1628
|
+
BASELINE_MODEL_V2_0 = 2
|
1528
1629
|
end
|
1529
1630
|
end
|
1530
1631
|
end
|
metadata
CHANGED
@@ -1,14 +1,14 @@
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
2
2
|
name: google-cloud-contact_center_insights-v1
|
3
3
|
version: !ruby/object:Gem::Version
|
4
|
-
version: 1.0
|
4
|
+
version: 1.1.0
|
5
5
|
platform: ruby
|
6
6
|
authors:
|
7
7
|
- Google LLC
|
8
8
|
autorequire:
|
9
9
|
bindir: bin
|
10
10
|
cert_chain: []
|
11
|
-
date: 2024-
|
11
|
+
date: 2024-10-15 00:00:00.000000000 Z
|
12
12
|
dependencies:
|
13
13
|
- !ruby/object:Gem::Dependency
|
14
14
|
name: gapic-common
|
@@ -108,7 +108,7 @@ required_rubygems_version: !ruby/object:Gem::Requirement
|
|
108
108
|
- !ruby/object:Gem::Version
|
109
109
|
version: '0'
|
110
110
|
requirements: []
|
111
|
-
rubygems_version: 3.5.
|
111
|
+
rubygems_version: 3.5.21
|
112
112
|
signing_key:
|
113
113
|
specification_version: 4
|
114
114
|
summary: API Client library for the Contact Center AI Insights V1 API
|