google-cloud-contact_center_insights-v1 1.0.1 → 1.1.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -10,7 +10,7 @@ require 'google/protobuf/duration_pb'
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  require 'google/protobuf/timestamp_pb'
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\x01(\x0b\x32@.google.cloud.contactcenterinsights.v1.DialogflowInteractionDataH\x00\x12\x7f\n%conversation_summarization_suggestion\x18\x0c \x01(\x0b\x32N.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionDataH\x00\x12\x15\n\rannotation_id\x18\x01 \x01(\t\x12/\n\x0b\x63reate_time\x18\x02 \x01(\x0b\x32\x1a.google.protobuf.Timestamp\x12Q\n\x0estart_boundary\x18\x03 \x01(\x0b\x32\x39.google.cloud.contactcenterinsights.v1.AnnotationBoundary\x12O\n\x0c\x65nd_boundary\x18\x04 \x01(\x0b\x32\x39.google.cloud.contactcenterinsights.v1.AnnotationBoundary\x12N\n\x0f\x61nswer_feedback\x18\x05 \x01(\x0b\x32\x35.google.cloud.contactcenterinsights.v1.AnswerFeedback\x12V\n\nuser_input\x18\x10 \x01(\x0b\x32\x42.google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput\x1a\xeb\x01\n\tUserInput\x12\r\n\x05query\x18\x01 \x01(\t\x12\x16\n\x0egenerator_name\x18\x02 \x01(\t\x12\x64\n\x0cquery_source\x18\x03 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\x01(\t\x12\x0e\n\x06source\x18\x06 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xf8\x01\n\rFaqAnswerData\x12\x0e\n\x06\x61nswer\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x02\x12\x10\n\x08question\x18\x03 \x01(\t\x12T\n\x08metadata\x18\x04 \x03(\x0b\x32\x42.google.cloud.contactcenterinsights.v1.FaqAnswerData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x05 \x01(\t\x12\x0e\n\x06source\x18\x06 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xd7\x01\n\x0eSmartReplyData\x12\r\n\x05reply\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x01\x12U\n\x08metadata\x18\x03 \x03(\x0b\x32\x43.google.cloud.contactcenterinsights.v1.SmartReplyData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x04 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xf4\x01\n\x1aSmartComposeSuggestionData\x12\x12\n\nsuggestion\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x01\x12\x61\n\x08metadata\x18\x03 \x03(\x0b\x32O.google.cloud.contactcenterinsights.v1.SmartComposeSuggestionData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x04 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"M\n\x19\x44ialogflowInteractionData\x12\x1c\n\x14\x64ialogflow_intent_id\x18\x01 \x01(\t\x12\x12\n\nconfidence\x18\x02 \x01(\x02\"\xcd\x03\n\'ConversationSummarizationSuggestionData\x12\x0c\n\x04text\x18\x01 \x01(\t\x12w\n\rtext_sections\x18\x05 \x03(\x0b\x32`.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData.TextSectionsEntry\x12\x12\n\nconfidence\x18\x02 \x01(\x02\x12n\n\x08metadata\x18\x03 \x03(\x0b\x32\\.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData.MetadataEntry\x12\x15\n\ranswer_record\x18\x04 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\x03(\tB4\xfa\x41\x31\n/contactcenterinsights.googleapis.com/IssueModel\x12#\n\x1brun_summarization_annotator\x18\t \x01(\x08\x12j\n\x14summarization_config\x18\x0b \x01(\x0b\x32L.google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig\x1a\xe1\x02\n\x13SummarizationConfig\x12R\n\x14\x63onversation_profile\x18\x01 \x01(\tB2\xfa\x41/\n-dialogflow.googleapis.com/ConversationProfileH\x00\x12~\n\x13summarization_model\x18\x02 \x01(\x0e\x32_.google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig.SummarizationModelH\x00\"f\n\x12SummarizationModel\x12#\n\x1fSUMMARIZATION_MODEL_UNSPECIFIED\x10\x00\x12\x12\n\x0e\x42\x41SELINE_MODEL\x10\x01\x12\x17\n\x13\x42\x41SELINE_MODEL_V2_0\x10\x02\x42\x0e\n\x0cmodel_sourceB\xe0\x05\n)com.google.cloud.contactcenterinsights.v1B\x0eResourcesProtoP\x01Z_cloud.google.com/go/contactcenterinsights/apiv1/contactcenterinsightspb;contactcenterinsightspb\xaa\x02%Google.Cloud.ContactCenterInsights.V1\xca\x02%Google\\Cloud\\ContactCenterInsights\\V1\xea\x02(Google::Cloud::ContactCenterInsights::V1\xea\x41\x84\x01\n-dialogflow.googleapis.com/ConversationProfile\x12Sprojects/{project}/locations/{location}/conversationProfiles/{conversation_profile}\xea\x41\xd4\x01\n%dialogflow.googleapis.com/Participant\x12Jprojects/{project}/conversations/{conversation}/participants/{participant}\x12_projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}\xea\x41\x64\n speech.googleapis.com/Recognizer\x12@projects/{project}/locations/{location}/recognizers/{recognizer}b\x06proto3"
14
14
 
15
15
  pool = Google::Protobuf::DescriptorPool.generated_pool
16
16
 
@@ -59,6 +59,7 @@ module Google
59
59
  AnalysisResult::CallAnalysisMetadata = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata").msgclass
60
60
  IssueModelResult = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.IssueModelResult").msgclass
61
61
  ConversationLevelSentiment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationLevelSentiment").msgclass
62
+ ConversationLevelSilence = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationLevelSilence").msgclass
62
63
  IssueAssignment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.IssueAssignment").msgclass
63
64
  CallAnnotation = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.CallAnnotation").msgclass
64
65
  AnnotationBoundary = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnnotationBoundary").msgclass
@@ -91,9 +92,12 @@ module Google
91
92
  ExactMatchConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ExactMatchConfig").msgclass
92
93
  Settings = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Settings").msgclass
93
94
  Settings::AnalysisConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig").msgclass
95
+ EncryptionSpec = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.EncryptionSpec").msgclass
94
96
  RedactionConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RedactionConfig").msgclass
95
97
  SpeechConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.SpeechConfig").msgclass
96
98
  RuntimeAnnotation = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation").msgclass
99
+ RuntimeAnnotation::UserInput = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput").msgclass
100
+ RuntimeAnnotation::UserInput::QuerySource = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput.QuerySource").enummodule
97
101
  AnswerFeedback = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnswerFeedback").msgclass
98
102
  AnswerFeedback::CorrectnessLevel = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnswerFeedback.CorrectnessLevel").enummodule
99
103
  ArticleSuggestionData = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ArticleSuggestionData").msgclass
@@ -202,7 +202,7 @@ module Google
202
202
  extend ::Google::Protobuf::MessageExts::ClassMethods
203
203
  end
204
204
 
205
- # The metadata for an UploadConversation operation.
205
+ # The metadata for an `UploadConversation` operation.
206
206
  # @!attribute [r] create_time
207
207
  # @return [::Google::Protobuf::Timestamp]
208
208
  # Output only. The time the operation was created.
@@ -231,7 +231,7 @@ module Google
231
231
  # @!attribute [rw] page_size
232
232
  # @return [::Integer]
233
233
  # The maximum number of conversations to return in the response. A valid page
234
- # size ranges from 0 to 1,000 inclusive. If the page size is zero or
234
+ # size ranges from 0 to 100,000 inclusive. If the page size is zero or
235
235
  # unspecified, a default page size of 100 will be chosen. Note that a call
236
236
  # might return fewer results than the requested page size.
237
237
  # @!attribute [rw] page_token
@@ -243,6 +243,23 @@ module Google
243
243
  # @return [::String]
244
244
  # A filter to reduce results to a specific subset. Useful for querying
245
245
  # conversations with specific properties.
246
+ # @!attribute [rw] order_by
247
+ # @return [::String]
248
+ # Optional. The attribute by which to order conversations in the response.
249
+ # If empty, conversations will be ordered by descending creation time.
250
+ # Supported values are one of the following:
251
+ #
252
+ # * create_time
253
+ # * customer_satisfaction_rating
254
+ # * duration
255
+ # * latest_analysis
256
+ # * start_time
257
+ # * turn_count
258
+ #
259
+ # The default sort order is ascending. To specify order, append `asc` or
260
+ # `desc` (`create_time desc`).
261
+ # For more details, see [Google AIPs
262
+ # Ordering](https://google.aip.dev/132#ordering).
246
263
  # @!attribute [rw] view
247
264
  # @return [::Google::Cloud::ContactCenterInsights::V1::ConversationView]
248
265
  # The level of details of the conversation. Default is `BASIC`.
@@ -283,7 +300,20 @@ module Google
283
300
  # Required. The new values for the conversation.
284
301
  # @!attribute [rw] update_mask
285
302
  # @return [::Google::Protobuf::FieldMask]
286
- # The list of fields to be updated.
303
+ # The list of fields to be updated. All possible fields can be updated by
304
+ # passing `*`, or a subset of the following updateable fields can be
305
+ # provided:
306
+ #
307
+ # * `agent_id`
308
+ # * `language_code`
309
+ # * `labels`
310
+ # * `metadata`
311
+ # * `quality_metadata`
312
+ # * `call_metadata`
313
+ # * `start_time`
314
+ # * `expire_time` or `ttl`
315
+ # * `data_source.gcs_source.audio_uri` or
316
+ # `data_source.dialogflow_source.audio_uri`
287
317
  class UpdateConversationRequest
288
318
  include ::Google::Protobuf::MessageExts
289
319
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -325,6 +355,12 @@ module Google
325
355
  # @return [::Google::Cloud::ContactCenterInsights::V1::SpeechConfig]
326
356
  # Optional. Default Speech-to-Text configuration. Optional, will default to
327
357
  # the config specified in Settings.
358
+ # @!attribute [rw] sample_size
359
+ # @return [::Integer]
360
+ # Optional. If set, this fields indicates the number of objects to ingest
361
+ # from the Cloud Storage bucket. If empty, the entire bucket will be
362
+ # ingested. Unless they are first deleted, conversations produced through
363
+ # sampling won't be ingested by subsequent ingest requests.
328
364
  class IngestConversationsRequest
329
365
  include ::Google::Protobuf::MessageExts
330
366
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -336,6 +372,21 @@ module Google
336
372
  # @!attribute [rw] bucket_object_type
337
373
  # @return [::Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest::GcsSource::BucketObjectType]
338
374
  # Optional. Specifies the type of the objects in `bucket_uri`.
375
+ # @!attribute [rw] metadata_bucket_uri
376
+ # @return [::String]
377
+ # Optional. The Cloud Storage path to the conversation metadata. Note that:
378
+ # [1] Metadata files are expected to be in JSON format.
379
+ # [2] Metadata and source files (transcripts or audio) must be in
380
+ # separate buckets.
381
+ # [3] A source file and its corresponding metadata file must share the same
382
+ # name to
383
+ # be properly ingested, E.g. `gs://bucket/audio/conversation1.mp3` and
384
+ # `gs://bucket/metadata/conversation1.json`.
385
+ # @!attribute [rw] custom_metadata_keys
386
+ # @return [::Array<::String>]
387
+ # Optional. Custom keys to extract as conversation labels from metadata
388
+ # files in `metadata_bucket_uri`. Keys not included in this field will be
389
+ # ignored. Note that there is a limit of 20 labels per conversation.
339
390
  class GcsSource
340
391
  include ::Google::Protobuf::MessageExts
341
392
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -364,8 +415,10 @@ module Google
364
415
  # Configuration that applies to all conversations.
365
416
  # @!attribute [rw] agent_id
366
417
  # @return [::String]
367
- # An opaque, user-specified string representing the human agent who handled
368
- # the conversations.
418
+ # Optional. An opaque, user-specified string representing a human agent who
419
+ # handled all conversations in the import. Note that this will be
420
+ # overridden if per-conversation metadata is provided through the
421
+ # `metadata_bucket_uri`.
369
422
  # @!attribute [rw] agent_channel
370
423
  # @return [::Integer]
371
424
  # Optional. Indicates which of the channels, 1 or 2, contains the agent.
@@ -839,6 +892,95 @@ module Google
839
892
  extend ::Google::Protobuf::MessageExts::ClassMethods
840
893
  end
841
894
 
895
+ # Request to export an issue model.
896
+ # @!attribute [rw] gcs_destination
897
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest::GcsDestination]
898
+ # Google Cloud Storage URI to export the issue model to.
899
+ # @!attribute [rw] name
900
+ # @return [::String]
901
+ # Required. The issue model to export.
902
+ class ExportIssueModelRequest
903
+ include ::Google::Protobuf::MessageExts
904
+ extend ::Google::Protobuf::MessageExts::ClassMethods
905
+
906
+ # Google Cloud Storage Object URI to save the issue model to.
907
+ # @!attribute [rw] object_uri
908
+ # @return [::String]
909
+ # Required. Format: `gs://<bucket-name>/<object-name>`
910
+ class GcsDestination
911
+ include ::Google::Protobuf::MessageExts
912
+ extend ::Google::Protobuf::MessageExts::ClassMethods
913
+ end
914
+ end
915
+
916
+ # Response from export issue model
917
+ class ExportIssueModelResponse
918
+ include ::Google::Protobuf::MessageExts
919
+ extend ::Google::Protobuf::MessageExts::ClassMethods
920
+ end
921
+
922
+ # Metadata used for export issue model.
923
+ # @!attribute [rw] create_time
924
+ # @return [::Google::Protobuf::Timestamp]
925
+ # The time the operation was created.
926
+ # @!attribute [rw] end_time
927
+ # @return [::Google::Protobuf::Timestamp]
928
+ # The time the operation finished running.
929
+ # @!attribute [rw] request
930
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest]
931
+ # The original export request.
932
+ class ExportIssueModelMetadata
933
+ include ::Google::Protobuf::MessageExts
934
+ extend ::Google::Protobuf::MessageExts::ClassMethods
935
+ end
936
+
937
+ # Request to import an issue model.
938
+ # @!attribute [rw] gcs_source
939
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest::GcsSource]
940
+ # Google Cloud Storage source message.
941
+ # @!attribute [rw] parent
942
+ # @return [::String]
943
+ # Required. The parent resource of the issue model.
944
+ # @!attribute [rw] create_new_model
945
+ # @return [::Boolean]
946
+ # Optional. If set to true, will create an issue model from the imported file
947
+ # with randomly generated IDs for the issue model and corresponding issues.
948
+ # Otherwise, replaces an existing model with the same ID as the file.
949
+ class ImportIssueModelRequest
950
+ include ::Google::Protobuf::MessageExts
951
+ extend ::Google::Protobuf::MessageExts::ClassMethods
952
+
953
+ # Google Cloud Storage Object URI to get the issue model file from.
954
+ # @!attribute [rw] object_uri
955
+ # @return [::String]
956
+ # Required. Format: `gs://<bucket-name>/<object-name>`
957
+ class GcsSource
958
+ include ::Google::Protobuf::MessageExts
959
+ extend ::Google::Protobuf::MessageExts::ClassMethods
960
+ end
961
+ end
962
+
963
+ # Response from import issue model
964
+ class ImportIssueModelResponse
965
+ include ::Google::Protobuf::MessageExts
966
+ extend ::Google::Protobuf::MessageExts::ClassMethods
967
+ end
968
+
969
+ # Metadata used for import issue model.
970
+ # @!attribute [rw] create_time
971
+ # @return [::Google::Protobuf::Timestamp]
972
+ # The time the operation was created.
973
+ # @!attribute [rw] end_time
974
+ # @return [::Google::Protobuf::Timestamp]
975
+ # The time the operation finished running.
976
+ # @!attribute [rw] request
977
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest]
978
+ # The original import request.
979
+ class ImportIssueModelMetadata
980
+ include ::Google::Protobuf::MessageExts
981
+ extend ::Google::Protobuf::MessageExts::ClassMethods
982
+ end
983
+
842
984
  # The request to get an issue.
843
985
  # @!attribute [rw] name
844
986
  # @return [::String]
@@ -1009,6 +1151,52 @@ module Google
1009
1151
  extend ::Google::Protobuf::MessageExts::ClassMethods
1010
1152
  end
1011
1153
 
1154
+ # The request to get location-level encryption specification.
1155
+ # @!attribute [rw] name
1156
+ # @return [::String]
1157
+ # Required. The name of the encryption spec resource to get.
1158
+ class GetEncryptionSpecRequest
1159
+ include ::Google::Protobuf::MessageExts
1160
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1161
+ end
1162
+
1163
+ # The request to initialize a location-level encryption specification.
1164
+ # @!attribute [rw] encryption_spec
1165
+ # @return [::Google::Cloud::ContactCenterInsights::V1::EncryptionSpec]
1166
+ # Required. The encryption spec used for CMEK encryption. It is required that
1167
+ # the kms key is in the same region as the endpoint. The same key will be
1168
+ # used for all provisioned resources, if encryption is available. If the
1169
+ # kms_key_name is left empty, no encryption will be enforced.
1170
+ class InitializeEncryptionSpecRequest
1171
+ include ::Google::Protobuf::MessageExts
1172
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1173
+ end
1174
+
1175
+ # The response to initialize a location-level encryption specification.
1176
+ class InitializeEncryptionSpecResponse
1177
+ include ::Google::Protobuf::MessageExts
1178
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1179
+ end
1180
+
1181
+ # Metadata for initializing a location-level encryption specification.
1182
+ # @!attribute [r] create_time
1183
+ # @return [::Google::Protobuf::Timestamp]
1184
+ # Output only. The time the operation was created.
1185
+ # @!attribute [r] end_time
1186
+ # @return [::Google::Protobuf::Timestamp]
1187
+ # Output only. The time the operation finished running.
1188
+ # @!attribute [r] request
1189
+ # @return [::Google::Cloud::ContactCenterInsights::V1::InitializeEncryptionSpecRequest]
1190
+ # Output only. The original request for initialization.
1191
+ # @!attribute [rw] partial_errors
1192
+ # @return [::Array<::Google::Rpc::Status>]
1193
+ # Partial errors during initialising operation that might cause the operation
1194
+ # output to be incomplete.
1195
+ class InitializeEncryptionSpecMetadata
1196
+ include ::Google::Protobuf::MessageExts
1197
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1198
+ end
1199
+
1012
1200
  # The request to create a view.
1013
1201
  # @!attribute [rw] parent
1014
1202
  # @return [::String]
@@ -64,6 +64,11 @@ module Google
64
64
  # @!attribute [rw] quality_metadata
65
65
  # @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata]
66
66
  # Conversation metadata related to quality management.
67
+ # @!attribute [rw] metadata_json
68
+ # @return [::String]
69
+ # Input only. JSON Metadata encoded as a string.
70
+ # This field is primarily used by Insights integrations with various telphony
71
+ # systems and must be in one of Insights' supported formats.
67
72
  # @!attribute [r] transcript
68
73
  # @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript]
69
74
  # Output only. The conversation transcript.
@@ -346,6 +351,9 @@ module Google
346
351
  # @!attribute [rw] sentiments
347
352
  # @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
348
353
  # Overall conversation-level sentiment for each channel of the call.
354
+ # @!attribute [rw] silence
355
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence]
356
+ # Overall conversation-level silence during the call.
349
357
  # @!attribute [rw] intents
350
358
  # @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
351
359
  # All the matched intents in the call.
@@ -413,6 +421,18 @@ module Google
413
421
  extend ::Google::Protobuf::MessageExts::ClassMethods
414
422
  end
415
423
 
424
+ # Conversation-level silence data.
425
+ # @!attribute [rw] silence_duration
426
+ # @return [::Google::Protobuf::Duration]
427
+ # Amount of time calculated to be in silence.
428
+ # @!attribute [rw] silence_percentage
429
+ # @return [::Float]
430
+ # Percentage of the total conversation spent in silence.
431
+ class ConversationLevelSilence
432
+ include ::Google::Protobuf::MessageExts
433
+ extend ::Google::Protobuf::MessageExts::ClassMethods
434
+ end
435
+
416
436
  # Information about the issue.
417
437
  # @!attribute [rw] issue
418
438
  # @return [::String]
@@ -833,6 +853,9 @@ module Google
833
853
  # @return [::Array<::String>]
834
854
  # Output only. Resource names of the sample representative utterances that
835
855
  # match to this issue.
856
+ # @!attribute [rw] display_description
857
+ # @return [::String]
858
+ # Representative description of the issue.
836
859
  class Issue
837
860
  include ::Google::Protobuf::MessageExts
838
861
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -1002,7 +1025,12 @@ module Google
1002
1025
  extend ::Google::Protobuf::MessageExts::ClassMethods
1003
1026
  end
1004
1027
 
1005
- # The settings resource.
1028
+ # The CCAI Insights project wide settings.
1029
+ # Use these settings to configure the behavior of Insights.
1030
+ # View these settings with
1031
+ # [`getsettings`](https://cloud.google.com/contact-center/insights/docs/reference/rest/v1/projects.locations/getSettings)
1032
+ # and change the settings with
1033
+ # [`updateSettings`](https://cloud.google.com/contact-center/insights/docs/reference/rest/v1/projects.locations/updateSettings).
1006
1034
  # @!attribute [rw] name
1007
1035
  # @return [::String]
1008
1036
  # Immutable. The resource name of the settings resource.
@@ -1037,8 +1065,11 @@ module Google
1037
1065
  # * "create-analysis": Notify each time an analysis is created.
1038
1066
  # * "create-conversation": Notify each time a conversation is created.
1039
1067
  # * "export-insights-data": Notify each time an export is complete.
1068
+ # * "ingest-conversations": Notify each time an IngestConversations LRO is
1069
+ # complete.
1040
1070
  # * "update-conversation": Notify each time a conversation is updated via
1041
1071
  # UpdateConversation.
1072
+ # * "upload-conversation": Notify when an UploadConversation LRO is complete.
1042
1073
  #
1043
1074
  # Values are Pub/Sub topics. The format of each Pub/Sub topic is:
1044
1075
  # projects/\\{project}/topics/\\{topic}
@@ -1048,11 +1079,16 @@ module Google
1048
1079
  # @!attribute [rw] redaction_config
1049
1080
  # @return [::Google::Cloud::ContactCenterInsights::V1::RedactionConfig]
1050
1081
  # Default DLP redaction resources to be applied while ingesting
1051
- # conversations.
1082
+ # conversations. This applies to conversations ingested from the
1083
+ # `UploadConversation` and `IngestConversations` endpoints, including
1084
+ # conversations coming from CCAI Platform.
1052
1085
  # @!attribute [rw] speech_config
1053
1086
  # @return [::Google::Cloud::ContactCenterInsights::V1::SpeechConfig]
1054
- # Optional. Default Speech-to-Text resources to be used while ingesting audio
1055
- # files. Optional, CCAI Insights will create a default if not provided.
1087
+ # Optional. Default Speech-to-Text resources to use while ingesting audio
1088
+ # files. Optional, CCAI Insights will create a default if not provided. This
1089
+ # applies to conversations ingested from the `UploadConversation` and
1090
+ # `IngestConversations` endpoints, including conversations coming from CCAI
1091
+ # Platform.
1056
1092
  class Settings
1057
1093
  include ::Google::Protobuf::MessageExts
1058
1094
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -1085,7 +1121,32 @@ module Google
1085
1121
  end
1086
1122
  end
1087
1123
 
1124
+ # A customer-managed encryption key specification that can be applied to all
1125
+ # created resources (e.g. Conversation).
1126
+ # @!attribute [rw] name
1127
+ # @return [::String]
1128
+ # Immutable. The resource name of the encryption key specification resource.
1129
+ # Format:
1130
+ # projects/\\{project}/locations/\\{location}/encryptionSpec
1131
+ # @!attribute [rw] kms_key
1132
+ # @return [::String]
1133
+ # Required. The name of customer-managed encryption key that is used to
1134
+ # secure a resource and its sub-resources. If empty, the resource is secured
1135
+ # by the default Google encryption key. Only the key in the same location as
1136
+ # this resource is allowed to be used for encryption. Format:
1137
+ # `projects/{project}/locations/{location}/keyRings/{keyRing}/cryptoKeys/{key}`
1138
+ class EncryptionSpec
1139
+ include ::Google::Protobuf::MessageExts
1140
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1141
+ end
1142
+
1088
1143
  # DLP resources used for redaction while ingesting conversations.
1144
+ # DLP settings are applied to conversations ingested from the
1145
+ # `UploadConversation` and `IngestConversations` endpoints, including
1146
+ # conversation coming from CCAI Platform. They are not applied to conversations
1147
+ # ingested from the `CreateConversation` endpoint or the Dialogflow / Agent
1148
+ # Assist runtime integrations. When using Dialogflow / Agent Assist runtime
1149
+ # integrations, redaction should be performed in Dialogflow / Agent Assist.
1089
1150
  # @!attribute [rw] deidentify_template
1090
1151
  # @return [::String]
1091
1152
  # The fully-qualified DLP deidentify template resource name.
@@ -1102,6 +1163,10 @@ module Google
1102
1163
  end
1103
1164
 
1104
1165
  # Speech-to-Text configuration.
1166
+ # Speech-to-Text settings are applied to conversations ingested from the
1167
+ # `UploadConversation` and `IngestConversations` endpoints, including
1168
+ # conversation coming from CCAI Platform. They are not applied to conversations
1169
+ # ingested from the `CreateConversation` endpoint.
1105
1170
  # @!attribute [rw] speech_recognizer
1106
1171
  # @return [::String]
1107
1172
  # The fully-qualified Speech Recognizer resource name.
@@ -1148,9 +1213,42 @@ module Google
1148
1213
  # @!attribute [rw] answer_feedback
1149
1214
  # @return [::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback]
1150
1215
  # The feedback that the customer has about the answer in `data`.
1216
+ # @!attribute [rw] user_input
1217
+ # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput]
1218
+ # Explicit input used for generating the answer
1151
1219
  class RuntimeAnnotation
1152
1220
  include ::Google::Protobuf::MessageExts
1153
1221
  extend ::Google::Protobuf::MessageExts::ClassMethods
1222
+
1223
+ # Explicit input used for generating the answer
1224
+ # @!attribute [rw] query
1225
+ # @return [::String]
1226
+ # Query text. Article Search uses this to store the input query used
1227
+ # to generate the search results.
1228
+ # @!attribute [rw] generator_name
1229
+ # @return [::String]
1230
+ # The resource name of associated generator. Format:
1231
+ # `projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>`
1232
+ # @!attribute [rw] query_source
1233
+ # @return [::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation::UserInput::QuerySource]
1234
+ # Query source for the answer.
1235
+ class UserInput
1236
+ include ::Google::Protobuf::MessageExts
1237
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1238
+
1239
+ # The source of the query.
1240
+ module QuerySource
1241
+ # Unknown query source.
1242
+ QUERY_SOURCE_UNSPECIFIED = 0
1243
+
1244
+ # The query is from agents.
1245
+ AGENT_QUERY = 1
1246
+
1247
+ # The query is a query from previous suggestions, e.g. from a preceding
1248
+ # SuggestKnowledgeAssist response.
1249
+ SUGGESTED_QUERY = 2
1250
+ end
1251
+ end
1154
1252
  end
1155
1253
 
1156
1254
  # The feedback that the customer has about a certain answer in the
@@ -1525,6 +1623,9 @@ module Google
1525
1623
 
1526
1624
  # The CCAI baseline model.
1527
1625
  BASELINE_MODEL = 1
1626
+
1627
+ # The CCAI baseline model, V2.0.
1628
+ BASELINE_MODEL_V2_0 = 2
1528
1629
  end
1529
1630
  end
1530
1631
  end
metadata CHANGED
@@ -1,14 +1,14 @@
1
1
  --- !ruby/object:Gem::Specification
2
2
  name: google-cloud-contact_center_insights-v1
3
3
  version: !ruby/object:Gem::Version
4
- version: 1.0.1
4
+ version: 1.1.0
5
5
  platform: ruby
6
6
  authors:
7
7
  - Google LLC
8
8
  autorequire:
9
9
  bindir: bin
10
10
  cert_chain: []
11
- date: 2024-08-30 00:00:00.000000000 Z
11
+ date: 2024-10-15 00:00:00.000000000 Z
12
12
  dependencies:
13
13
  - !ruby/object:Gem::Dependency
14
14
  name: gapic-common
@@ -108,7 +108,7 @@ required_rubygems_version: !ruby/object:Gem::Requirement
108
108
  - !ruby/object:Gem::Version
109
109
  version: '0'
110
110
  requirements: []
111
- rubygems_version: 3.5.6
111
+ rubygems_version: 3.5.21
112
112
  signing_key:
113
113
  specification_version: 4
114
114
  summary: API Client library for the Contact Center AI Insights V1 API