google-cloud-contact_center_insights-v1 1.0.0 → 1.1.0

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@@ -10,7 +10,7 @@ require 'google/protobuf/duration_pb'
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  require 'google/protobuf/timestamp_pb'
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\x01(\x0b\x32>.google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig\x12P\n\x10redaction_config\x18\n \x01(\x0b\x32\x36.google.cloud.contactcenterinsights.v1.RedactionConfig\x12O\n\rspeech_config\x18\x0b \x01(\x0b\x32\x33.google.cloud.contactcenterinsights.v1.SpeechConfigB\x03\xe0\x41\x01\x1a\xc8\x01\n\x0e\x41nalysisConfig\x12/\n\'runtime_integration_analysis_percentage\x18\x01 \x01(\x01\x12/\n\'upload_conversation_analysis_percentage\x18\x06 \x01(\x01\x12T\n\x12\x61nnotator_selector\x18\x05 \x01(\x0b\x32\x38.google.cloud.contactcenterinsights.v1.AnnotatorSelector\x1a\x41\n\x1fPubsubNotificationSettingsEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01:d\xea\x41\x61\n-contactcenterinsights.googleapis.com/Settings\x12\x30projects/{project}/locations/{location}/settings\"\xab\x01\n\x0e\x45ncryptionSpec\x12\x11\n\x04name\x18\x01 \x01(\tB\x03\xe0\x41\x05\x12\x14\n\x07kms_key\x18\x02 \x01(\tB\x03\xe0\x41\x02:p\xea\x41m\n3contactcenterinsights.googleapis.com/EncryptionSpec\x12\x36projects/{project}/locations/{location}/encryptionSpec\"H\n\x0fRedactionConfig\x12\x1b\n\x13\x64\x65identify_template\x18\x01 \x01(\t\x12\x18\n\x10inspect_template\x18\x02 \x01(\t\"P\n\x0cSpeechConfig\x12@\n\x11speech_recognizer\x18\x01 \x01(\tB%\xfa\x41\"\n speech.googleapis.com/Recognizer\"\xdf\t\n\x11RuntimeAnnotation\x12Z\n\x12\x61rticle_suggestion\x18\x06 \x01(\x0b\x32<.google.cloud.contactcenterinsights.v1.ArticleSuggestionDataH\x00\x12J\n\nfaq_answer\x18\x07 \x01(\x0b\x32\x34.google.cloud.contactcenterinsights.v1.FaqAnswerDataH\x00\x12L\n\x0bsmart_reply\x18\x08 \x01(\x0b\x32\x35.google.cloud.contactcenterinsights.v1.SmartReplyDataH\x00\x12\x65\n\x18smart_compose_suggestion\x18\t \x01(\x0b\x32\x41.google.cloud.contactcenterinsights.v1.SmartComposeSuggestionDataH\x00\x12\x62\n\x16\x64ialogflow_interaction\x18\n \x01(\x0b\x32@.google.cloud.contactcenterinsights.v1.DialogflowInteractionDataH\x00\x12\x7f\n%conversation_summarization_suggestion\x18\x0c \x01(\x0b\x32N.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionDataH\x00\x12\x15\n\rannotation_id\x18\x01 \x01(\t\x12/\n\x0b\x63reate_time\x18\x02 \x01(\x0b\x32\x1a.google.protobuf.Timestamp\x12Q\n\x0estart_boundary\x18\x03 \x01(\x0b\x32\x39.google.cloud.contactcenterinsights.v1.AnnotationBoundary\x12O\n\x0c\x65nd_boundary\x18\x04 \x01(\x0b\x32\x39.google.cloud.contactcenterinsights.v1.AnnotationBoundary\x12N\n\x0f\x61nswer_feedback\x18\x05 \x01(\x0b\x32\x35.google.cloud.contactcenterinsights.v1.AnswerFeedback\x12V\n\nuser_input\x18\x10 \x01(\x0b\x32\x42.google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput\x1a\xeb\x01\n\tUserInput\x12\r\n\x05query\x18\x01 \x01(\t\x12\x16\n\x0egenerator_name\x18\x02 \x01(\t\x12\x64\n\x0cquery_source\x18\x03 \x01(\x0e\x32N.google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput.QuerySource\"Q\n\x0bQuerySource\x12\x1c\n\x18QUERY_SOURCE_UNSPECIFIED\x10\x00\x12\x0f\n\x0b\x41GENT_QUERY\x10\x01\x12\x13\n\x0fSUGGESTED_QUERY\x10\x02\x42\x06\n\x04\x64\x61ta\"\x89\x02\n\x0e\x41nswerFeedback\x12\x61\n\x11\x63orrectness_level\x18\x01 \x01(\x0e\x32\x46.google.cloud.contactcenterinsights.v1.AnswerFeedback.CorrectnessLevel\x12\x0f\n\x07\x63licked\x18\x02 \x01(\x08\x12\x11\n\tdisplayed\x18\x03 \x01(\x08\"p\n\x10\x43orrectnessLevel\x12!\n\x1d\x43ORRECTNESS_LEVEL_UNSPECIFIED\x10\x00\x12\x0f\n\x0bNOT_CORRECT\x10\x01\x12\x15\n\x11PARTIALLY_CORRECT\x10\x02\x12\x11\n\rFULLY_CORRECT\x10\x03\"\x82\x02\n\x15\x41rticleSuggestionData\x12\r\n\x05title\x18\x01 \x01(\t\x12\x0b\n\x03uri\x18\x02 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x03 \x01(\x02\x12\\\n\x08metadata\x18\x04 \x03(\x0b\x32J.google.cloud.contactcenterinsights.v1.ArticleSuggestionData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x05 \x01(\t\x12\x0e\n\x06source\x18\x06 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xf8\x01\n\rFaqAnswerData\x12\x0e\n\x06\x61nswer\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x02\x12\x10\n\x08question\x18\x03 \x01(\t\x12T\n\x08metadata\x18\x04 \x03(\x0b\x32\x42.google.cloud.contactcenterinsights.v1.FaqAnswerData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x05 \x01(\t\x12\x0e\n\x06source\x18\x06 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xd7\x01\n\x0eSmartReplyData\x12\r\n\x05reply\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x01\x12U\n\x08metadata\x18\x03 \x03(\x0b\x32\x43.google.cloud.contactcenterinsights.v1.SmartReplyData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x04 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\xf4\x01\n\x1aSmartComposeSuggestionData\x12\x12\n\nsuggestion\x18\x01 \x01(\t\x12\x18\n\x10\x63onfidence_score\x18\x02 \x01(\x01\x12\x61\n\x08metadata\x18\x03 \x03(\x0b\x32O.google.cloud.contactcenterinsights.v1.SmartComposeSuggestionData.MetadataEntry\x12\x14\n\x0cquery_record\x18\x04 \x01(\t\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"M\n\x19\x44ialogflowInteractionData\x12\x1c\n\x14\x64ialogflow_intent_id\x18\x01 \x01(\t\x12\x12\n\nconfidence\x18\x02 \x01(\x02\"\xcd\x03\n\'ConversationSummarizationSuggestionData\x12\x0c\n\x04text\x18\x01 \x01(\t\x12w\n\rtext_sections\x18\x05 \x03(\x0b\x32`.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData.TextSectionsEntry\x12\x12\n\nconfidence\x18\x02 \x01(\x02\x12n\n\x08metadata\x18\x03 \x03(\x0b\x32\\.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData.MetadataEntry\x12\x15\n\ranswer_record\x18\x04 \x01(\t\x12\x1a\n\x12\x63onversation_model\x18\x06 \x01(\t\x1a\x33\n\x11TextSectionsEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\x1a/\n\rMetadataEntry\x12\x0b\n\x03key\x18\x01 \x01(\t\x12\r\n\x05value\x18\x02 \x01(\t:\x02\x38\x01\"\x8b\x03\n\x17\x43onversationParticipant\x12Q\n\x1b\x64ialogflow_participant_name\x18\x05 \x01(\tB*\xfa\x41\'\n%dialogflow.googleapis.com/ParticipantH\x00\x12\x11\n\x07user_id\x18\x06 \x01(\tH\x00\x12\"\n\x16\x64ialogflow_participant\x18\x01 \x01(\tB\x02\x18\x01\x12#\n\x1bobfuscated_external_user_id\x18\x03 \x01(\t\x12Q\n\x04role\x18\x02 \x01(\x0e\x32\x43.google.cloud.contactcenterinsights.v1.ConversationParticipant.Role\"_\n\x04Role\x12\x14\n\x10ROLE_UNSPECIFIED\x10\x00\x12\x0f\n\x0bHUMAN_AGENT\x10\x01\x12\x13\n\x0f\x41UTOMATED_AGENT\x10\x02\x12\x0c\n\x08\x45ND_USER\x10\x03\x12\r\n\tANY_AGENT\x10\x04\x42\r\n\x0bparticipant\"\x90\x02\n\x04View\x12\x11\n\x04name\x18\x01 \x01(\tB\x03\xe0\x41\x05\x12\x14\n\x0c\x64isplay_name\x18\x02 \x01(\t\x12\x34\n\x0b\x63reate_time\x18\x03 \x01(\x0b\x32\x1a.google.protobuf.TimestampB\x03\xe0\x41\x03\x12\x34\n\x0bupdate_time\x18\x04 \x01(\x0b\x32\x1a.google.protobuf.TimestampB\x03\xe0\x41\x03\x12\r\n\x05value\x18\x05 \x01(\t:d\xea\x41\x61\n)contactcenterinsights.googleapis.com/View\x12\x34projects/{project}/locations/{location}/views/{view}\"\x8f\x07\n\x11\x41nnotatorSelector\x12\"\n\x1arun_interruption_annotator\x18\x01 \x01(\x08\x12\x1d\n\x15run_silence_annotator\x18\x02 \x01(\x08\x12$\n\x1crun_phrase_matcher_annotator\x18\x03 \x01(\x08\x12P\n\x0fphrase_matchers\x18\x04 \x03(\tB7\xfa\x41\x34\n2contactcenterinsights.googleapis.com/PhraseMatcher\x12\x1f\n\x17run_sentiment_annotator\x18\x05 \x01(\x08\x12\x1c\n\x14run_entity_annotator\x18\x06 \x01(\x08\x12\x1c\n\x14run_intent_annotator\x18\x07 \x01(\x08\x12!\n\x19run_issue_model_annotator\x18\x08 \x01(\x08\x12J\n\x0cissue_models\x18\n \x03(\tB4\xfa\x41\x31\n/contactcenterinsights.googleapis.com/IssueModel\x12#\n\x1brun_summarization_annotator\x18\t \x01(\x08\x12j\n\x14summarization_config\x18\x0b \x01(\x0b\x32L.google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig\x1a\xe1\x02\n\x13SummarizationConfig\x12R\n\x14\x63onversation_profile\x18\x01 \x01(\tB2\xfa\x41/\n-dialogflow.googleapis.com/ConversationProfileH\x00\x12~\n\x13summarization_model\x18\x02 \x01(\x0e\x32_.google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig.SummarizationModelH\x00\"f\n\x12SummarizationModel\x12#\n\x1fSUMMARIZATION_MODEL_UNSPECIFIED\x10\x00\x12\x12\n\x0e\x42\x41SELINE_MODEL\x10\x01\x12\x17\n\x13\x42\x41SELINE_MODEL_V2_0\x10\x02\x42\x0e\n\x0cmodel_sourceB\xe0\x05\n)com.google.cloud.contactcenterinsights.v1B\x0eResourcesProtoP\x01Z_cloud.google.com/go/contactcenterinsights/apiv1/contactcenterinsightspb;contactcenterinsightspb\xaa\x02%Google.Cloud.ContactCenterInsights.V1\xca\x02%Google\\Cloud\\ContactCenterInsights\\V1\xea\x02(Google::Cloud::ContactCenterInsights::V1\xea\x41\x84\x01\n-dialogflow.googleapis.com/ConversationProfile\x12Sprojects/{project}/locations/{location}/conversationProfiles/{conversation_profile}\xea\x41\xd4\x01\n%dialogflow.googleapis.com/Participant\x12Jprojects/{project}/conversations/{conversation}/participants/{participant}\x12_projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}\xea\x41\x64\n speech.googleapis.com/Recognizer\x12@projects/{project}/locations/{location}/recognizers/{recognizer}b\x06proto3"
14
14
 
15
15
  pool = Google::Protobuf::DescriptorPool.generated_pool
16
16
 
@@ -59,6 +59,7 @@ module Google
59
59
  AnalysisResult::CallAnalysisMetadata = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata").msgclass
60
60
  IssueModelResult = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.IssueModelResult").msgclass
61
61
  ConversationLevelSentiment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationLevelSentiment").msgclass
62
+ ConversationLevelSilence = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationLevelSilence").msgclass
62
63
  IssueAssignment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.IssueAssignment").msgclass
63
64
  CallAnnotation = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.CallAnnotation").msgclass
64
65
  AnnotationBoundary = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnnotationBoundary").msgclass
@@ -91,9 +92,12 @@ module Google
91
92
  ExactMatchConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ExactMatchConfig").msgclass
92
93
  Settings = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Settings").msgclass
93
94
  Settings::AnalysisConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Settings.AnalysisConfig").msgclass
95
+ EncryptionSpec = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.EncryptionSpec").msgclass
94
96
  RedactionConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RedactionConfig").msgclass
95
97
  SpeechConfig = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.SpeechConfig").msgclass
96
98
  RuntimeAnnotation = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation").msgclass
99
+ RuntimeAnnotation::UserInput = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput").msgclass
100
+ RuntimeAnnotation::UserInput::QuerySource = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.RuntimeAnnotation.UserInput.QuerySource").enummodule
97
101
  AnswerFeedback = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnswerFeedback").msgclass
98
102
  AnswerFeedback::CorrectnessLevel = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.AnswerFeedback.CorrectnessLevel").enummodule
99
103
  ArticleSuggestionData = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ArticleSuggestionData").msgclass
@@ -196,9 +196,26 @@ module Google
196
196
  # @!attribute [rw] common
197
197
  # @return [::Google::Api::CommonLanguageSettings]
198
198
  # Some settings.
199
+ # @!attribute [rw] experimental_features
200
+ # @return [::Google::Api::PythonSettings::ExperimentalFeatures]
201
+ # Experimental features to be included during client library generation.
199
202
  class PythonSettings
200
203
  include ::Google::Protobuf::MessageExts
201
204
  extend ::Google::Protobuf::MessageExts::ClassMethods
205
+
206
+ # Experimental features to be included during client library generation.
207
+ # These fields will be deprecated once the feature graduates and is enabled
208
+ # by default.
209
+ # @!attribute [rw] rest_async_io_enabled
210
+ # @return [::Boolean]
211
+ # Enables generation of asynchronous REST clients if `rest` transport is
212
+ # enabled. By default, asynchronous REST clients will not be generated.
213
+ # This feature will be enabled by default 1 month after launching the
214
+ # feature in preview packages.
215
+ class ExperimentalFeatures
216
+ include ::Google::Protobuf::MessageExts
217
+ extend ::Google::Protobuf::MessageExts::ClassMethods
218
+ end
202
219
  end
203
220
 
204
221
  # Settings for Node client libraries.
@@ -290,6 +307,13 @@ module Google
290
307
  # @return [::String]
291
308
  # The fully qualified name of the method, for which the options below apply.
292
309
  # This is used to find the method to apply the options.
310
+ #
311
+ # Example:
312
+ #
313
+ # publishing:
314
+ # method_settings:
315
+ # - selector: google.storage.control.v2.StorageControl.CreateFolder
316
+ # # method settings for CreateFolder...
293
317
  # @!attribute [rw] long_running
294
318
  # @return [::Google::Api::MethodSettings::LongRunning]
295
319
  # Describes settings to use for long-running operations when generating
@@ -298,17 +322,14 @@ module Google
298
322
  #
299
323
  # Example of a YAML configuration::
300
324
  #
301
- # publishing:
302
- # method_settings:
325
+ # publishing:
326
+ # method_settings:
303
327
  # - selector: google.cloud.speech.v2.Speech.BatchRecognize
304
328
  # long_running:
305
- # initial_poll_delay:
306
- # seconds: 60 # 1 minute
329
+ # initial_poll_delay: 60s # 1 minute
307
330
  # poll_delay_multiplier: 1.5
308
- # max_poll_delay:
309
- # seconds: 360 # 6 minutes
310
- # total_poll_timeout:
311
- # seconds: 54000 # 90 minutes
331
+ # max_poll_delay: 360s # 6 minutes
332
+ # total_poll_timeout: 54000s # 90 minutes
312
333
  # @!attribute [rw] auto_populated_fields
313
334
  # @return [::Array<::String>]
314
335
  # List of top-level fields of the request message, that should be
@@ -317,8 +338,8 @@ module Google
317
338
  #
318
339
  # Example of a YAML configuration:
319
340
  #
320
- # publishing:
321
- # method_settings:
341
+ # publishing:
342
+ # method_settings:
322
343
  # - selector: google.example.v1.ExampleService.CreateExample
323
344
  # auto_populated_fields:
324
345
  # - request_id
@@ -124,8 +124,13 @@ module Google
124
124
  # @return [::String]
125
125
  # The plural name used in the resource name and permission names, such as
126
126
  # 'projects' for the resource name of 'projects/\\{project}' and the permission
127
- # name of 'cloudresourcemanager.googleapis.com/projects.get'. It is the same
128
- # concept of the `plural` field in k8s CRD spec
127
+ # name of 'cloudresourcemanager.googleapis.com/projects.get'. One exception
128
+ # to this is for Nested Collections that have stuttering names, as defined
129
+ # in [AIP-122](https://google.aip.dev/122#nested-collections), where the
130
+ # collection ID in the resource name pattern does not necessarily directly
131
+ # match the `plural` value.
132
+ #
133
+ # It is the same concept of the `plural` field in k8s CRD spec
129
134
  # https://kubernetes.io/docs/tasks/access-kubernetes-api/custom-resources/custom-resource-definitions/
130
135
  #
131
136
  # Note: The plural form is required even for singleton resources. See
@@ -202,7 +202,7 @@ module Google
202
202
  extend ::Google::Protobuf::MessageExts::ClassMethods
203
203
  end
204
204
 
205
- # The metadata for an UploadConversation operation.
205
+ # The metadata for an `UploadConversation` operation.
206
206
  # @!attribute [r] create_time
207
207
  # @return [::Google::Protobuf::Timestamp]
208
208
  # Output only. The time the operation was created.
@@ -231,7 +231,7 @@ module Google
231
231
  # @!attribute [rw] page_size
232
232
  # @return [::Integer]
233
233
  # The maximum number of conversations to return in the response. A valid page
234
- # size ranges from 0 to 1,000 inclusive. If the page size is zero or
234
+ # size ranges from 0 to 100,000 inclusive. If the page size is zero or
235
235
  # unspecified, a default page size of 100 will be chosen. Note that a call
236
236
  # might return fewer results than the requested page size.
237
237
  # @!attribute [rw] page_token
@@ -243,6 +243,23 @@ module Google
243
243
  # @return [::String]
244
244
  # A filter to reduce results to a specific subset. Useful for querying
245
245
  # conversations with specific properties.
246
+ # @!attribute [rw] order_by
247
+ # @return [::String]
248
+ # Optional. The attribute by which to order conversations in the response.
249
+ # If empty, conversations will be ordered by descending creation time.
250
+ # Supported values are one of the following:
251
+ #
252
+ # * create_time
253
+ # * customer_satisfaction_rating
254
+ # * duration
255
+ # * latest_analysis
256
+ # * start_time
257
+ # * turn_count
258
+ #
259
+ # The default sort order is ascending. To specify order, append `asc` or
260
+ # `desc` (`create_time desc`).
261
+ # For more details, see [Google AIPs
262
+ # Ordering](https://google.aip.dev/132#ordering).
246
263
  # @!attribute [rw] view
247
264
  # @return [::Google::Cloud::ContactCenterInsights::V1::ConversationView]
248
265
  # The level of details of the conversation. Default is `BASIC`.
@@ -283,7 +300,20 @@ module Google
283
300
  # Required. The new values for the conversation.
284
301
  # @!attribute [rw] update_mask
285
302
  # @return [::Google::Protobuf::FieldMask]
286
- # The list of fields to be updated.
303
+ # The list of fields to be updated. All possible fields can be updated by
304
+ # passing `*`, or a subset of the following updateable fields can be
305
+ # provided:
306
+ #
307
+ # * `agent_id`
308
+ # * `language_code`
309
+ # * `labels`
310
+ # * `metadata`
311
+ # * `quality_metadata`
312
+ # * `call_metadata`
313
+ # * `start_time`
314
+ # * `expire_time` or `ttl`
315
+ # * `data_source.gcs_source.audio_uri` or
316
+ # `data_source.dialogflow_source.audio_uri`
287
317
  class UpdateConversationRequest
288
318
  include ::Google::Protobuf::MessageExts
289
319
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -325,6 +355,12 @@ module Google
325
355
  # @return [::Google::Cloud::ContactCenterInsights::V1::SpeechConfig]
326
356
  # Optional. Default Speech-to-Text configuration. Optional, will default to
327
357
  # the config specified in Settings.
358
+ # @!attribute [rw] sample_size
359
+ # @return [::Integer]
360
+ # Optional. If set, this fields indicates the number of objects to ingest
361
+ # from the Cloud Storage bucket. If empty, the entire bucket will be
362
+ # ingested. Unless they are first deleted, conversations produced through
363
+ # sampling won't be ingested by subsequent ingest requests.
328
364
  class IngestConversationsRequest
329
365
  include ::Google::Protobuf::MessageExts
330
366
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -336,6 +372,21 @@ module Google
336
372
  # @!attribute [rw] bucket_object_type
337
373
  # @return [::Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest::GcsSource::BucketObjectType]
338
374
  # Optional. Specifies the type of the objects in `bucket_uri`.
375
+ # @!attribute [rw] metadata_bucket_uri
376
+ # @return [::String]
377
+ # Optional. The Cloud Storage path to the conversation metadata. Note that:
378
+ # [1] Metadata files are expected to be in JSON format.
379
+ # [2] Metadata and source files (transcripts or audio) must be in
380
+ # separate buckets.
381
+ # [3] A source file and its corresponding metadata file must share the same
382
+ # name to
383
+ # be properly ingested, E.g. `gs://bucket/audio/conversation1.mp3` and
384
+ # `gs://bucket/metadata/conversation1.json`.
385
+ # @!attribute [rw] custom_metadata_keys
386
+ # @return [::Array<::String>]
387
+ # Optional. Custom keys to extract as conversation labels from metadata
388
+ # files in `metadata_bucket_uri`. Keys not included in this field will be
389
+ # ignored. Note that there is a limit of 20 labels per conversation.
339
390
  class GcsSource
340
391
  include ::Google::Protobuf::MessageExts
341
392
  extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -364,8 +415,10 @@ module Google
364
415
  # Configuration that applies to all conversations.
365
416
  # @!attribute [rw] agent_id
366
417
  # @return [::String]
367
- # An opaque, user-specified string representing the human agent who handled
368
- # the conversations.
418
+ # Optional. An opaque, user-specified string representing a human agent who
419
+ # handled all conversations in the import. Note that this will be
420
+ # overridden if per-conversation metadata is provided through the
421
+ # `metadata_bucket_uri`.
369
422
  # @!attribute [rw] agent_channel
370
423
  # @return [::Integer]
371
424
  # Optional. Indicates which of the channels, 1 or 2, contains the agent.
@@ -839,6 +892,95 @@ module Google
839
892
  extend ::Google::Protobuf::MessageExts::ClassMethods
840
893
  end
841
894
 
895
+ # Request to export an issue model.
896
+ # @!attribute [rw] gcs_destination
897
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest::GcsDestination]
898
+ # Google Cloud Storage URI to export the issue model to.
899
+ # @!attribute [rw] name
900
+ # @return [::String]
901
+ # Required. The issue model to export.
902
+ class ExportIssueModelRequest
903
+ include ::Google::Protobuf::MessageExts
904
+ extend ::Google::Protobuf::MessageExts::ClassMethods
905
+
906
+ # Google Cloud Storage Object URI to save the issue model to.
907
+ # @!attribute [rw] object_uri
908
+ # @return [::String]
909
+ # Required. Format: `gs://<bucket-name>/<object-name>`
910
+ class GcsDestination
911
+ include ::Google::Protobuf::MessageExts
912
+ extend ::Google::Protobuf::MessageExts::ClassMethods
913
+ end
914
+ end
915
+
916
+ # Response from export issue model
917
+ class ExportIssueModelResponse
918
+ include ::Google::Protobuf::MessageExts
919
+ extend ::Google::Protobuf::MessageExts::ClassMethods
920
+ end
921
+
922
+ # Metadata used for export issue model.
923
+ # @!attribute [rw] create_time
924
+ # @return [::Google::Protobuf::Timestamp]
925
+ # The time the operation was created.
926
+ # @!attribute [rw] end_time
927
+ # @return [::Google::Protobuf::Timestamp]
928
+ # The time the operation finished running.
929
+ # @!attribute [rw] request
930
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ExportIssueModelRequest]
931
+ # The original export request.
932
+ class ExportIssueModelMetadata
933
+ include ::Google::Protobuf::MessageExts
934
+ extend ::Google::Protobuf::MessageExts::ClassMethods
935
+ end
936
+
937
+ # Request to import an issue model.
938
+ # @!attribute [rw] gcs_source
939
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest::GcsSource]
940
+ # Google Cloud Storage source message.
941
+ # @!attribute [rw] parent
942
+ # @return [::String]
943
+ # Required. The parent resource of the issue model.
944
+ # @!attribute [rw] create_new_model
945
+ # @return [::Boolean]
946
+ # Optional. If set to true, will create an issue model from the imported file
947
+ # with randomly generated IDs for the issue model and corresponding issues.
948
+ # Otherwise, replaces an existing model with the same ID as the file.
949
+ class ImportIssueModelRequest
950
+ include ::Google::Protobuf::MessageExts
951
+ extend ::Google::Protobuf::MessageExts::ClassMethods
952
+
953
+ # Google Cloud Storage Object URI to get the issue model file from.
954
+ # @!attribute [rw] object_uri
955
+ # @return [::String]
956
+ # Required. Format: `gs://<bucket-name>/<object-name>`
957
+ class GcsSource
958
+ include ::Google::Protobuf::MessageExts
959
+ extend ::Google::Protobuf::MessageExts::ClassMethods
960
+ end
961
+ end
962
+
963
+ # Response from import issue model
964
+ class ImportIssueModelResponse
965
+ include ::Google::Protobuf::MessageExts
966
+ extend ::Google::Protobuf::MessageExts::ClassMethods
967
+ end
968
+
969
+ # Metadata used for import issue model.
970
+ # @!attribute [rw] create_time
971
+ # @return [::Google::Protobuf::Timestamp]
972
+ # The time the operation was created.
973
+ # @!attribute [rw] end_time
974
+ # @return [::Google::Protobuf::Timestamp]
975
+ # The time the operation finished running.
976
+ # @!attribute [rw] request
977
+ # @return [::Google::Cloud::ContactCenterInsights::V1::ImportIssueModelRequest]
978
+ # The original import request.
979
+ class ImportIssueModelMetadata
980
+ include ::Google::Protobuf::MessageExts
981
+ extend ::Google::Protobuf::MessageExts::ClassMethods
982
+ end
983
+
842
984
  # The request to get an issue.
843
985
  # @!attribute [rw] name
844
986
  # @return [::String]
@@ -1009,6 +1151,52 @@ module Google
1009
1151
  extend ::Google::Protobuf::MessageExts::ClassMethods
1010
1152
  end
1011
1153
 
1154
+ # The request to get location-level encryption specification.
1155
+ # @!attribute [rw] name
1156
+ # @return [::String]
1157
+ # Required. The name of the encryption spec resource to get.
1158
+ class GetEncryptionSpecRequest
1159
+ include ::Google::Protobuf::MessageExts
1160
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1161
+ end
1162
+
1163
+ # The request to initialize a location-level encryption specification.
1164
+ # @!attribute [rw] encryption_spec
1165
+ # @return [::Google::Cloud::ContactCenterInsights::V1::EncryptionSpec]
1166
+ # Required. The encryption spec used for CMEK encryption. It is required that
1167
+ # the kms key is in the same region as the endpoint. The same key will be
1168
+ # used for all provisioned resources, if encryption is available. If the
1169
+ # kms_key_name is left empty, no encryption will be enforced.
1170
+ class InitializeEncryptionSpecRequest
1171
+ include ::Google::Protobuf::MessageExts
1172
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1173
+ end
1174
+
1175
+ # The response to initialize a location-level encryption specification.
1176
+ class InitializeEncryptionSpecResponse
1177
+ include ::Google::Protobuf::MessageExts
1178
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1179
+ end
1180
+
1181
+ # Metadata for initializing a location-level encryption specification.
1182
+ # @!attribute [r] create_time
1183
+ # @return [::Google::Protobuf::Timestamp]
1184
+ # Output only. The time the operation was created.
1185
+ # @!attribute [r] end_time
1186
+ # @return [::Google::Protobuf::Timestamp]
1187
+ # Output only. The time the operation finished running.
1188
+ # @!attribute [r] request
1189
+ # @return [::Google::Cloud::ContactCenterInsights::V1::InitializeEncryptionSpecRequest]
1190
+ # Output only. The original request for initialization.
1191
+ # @!attribute [rw] partial_errors
1192
+ # @return [::Array<::Google::Rpc::Status>]
1193
+ # Partial errors during initialising operation that might cause the operation
1194
+ # output to be incomplete.
1195
+ class InitializeEncryptionSpecMetadata
1196
+ include ::Google::Protobuf::MessageExts
1197
+ extend ::Google::Protobuf::MessageExts::ClassMethods
1198
+ end
1199
+
1012
1200
  # The request to create a view.
1013
1201
  # @!attribute [rw] parent
1014
1202
  # @return [::String]