google-cloud-contact_center_insights-v1 0.3.0 → 0.7.0

data/proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb

@@ -57,8 +57,13 @@ module Google
         #   @return [::Google::Protobuf::Map{::String => ::Integer}]
         #     A map associating each issue resource name with its respective number of
         #     matches in the set of conversations. Key has the format:
-        #     `projects/<Project ID>/locations/<Location ID>/issueModels/<Issue Model
-        #     ID>/issues/<Issue ID>`
+        #     `projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>`
+        #     Deprecated, use `issue_matches_stats` field instead.
+        # @!attribute [rw] issue_matches_stats
+        #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}]
+        #     A map associating each issue resource name with its respective number of
+        #     matches in the set of conversations. Key has the format:
+        #     `projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>`
         # @!attribute [rw] conversation_count_time_series
         #   @return [::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries]
         #     A time series representing the count of conversations created over time
@@ -119,6 +124,15 @@ module Google
             include ::Google::Protobuf::MessageExts
             extend ::Google::Protobuf::MessageExts::ClassMethods
           end
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats]
+          class IssueMatchesStatsEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
         end
 
         # Metadata for a create analysis operation.
@@ -149,8 +163,8 @@ module Google
         #     component of the conversation's resource name. If no ID is specified, a
         #     server-generated ID will be used.
         #
-        #     This value should be 4-32 characters and must match the regular
-        #     expression /^[a-z0-9-]\\{4,32}$/. Valid characters are /[a-z][0-9]-/
+        #     This value should be 4-64 characters and must match the regular
+        #     expression `^[a-z0-9-]{4,64}$`. Valid characters are `[a-z][0-9]-`
         class CreateConversationRequest
           include ::Google::Protobuf::MessageExts
           extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -318,6 +332,9 @@ module Google
         #     A fully qualified KMS key name for BigQuery tables protected by CMEK.
         #     Format:
         #     projects/\\{project}/locations/\\{location}/keyRings/\\{keyring}/cryptoKeys/\\{key}/cryptoKeyVersions/\\{version}
+        # @!attribute [rw] write_disposition
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::ExportInsightsDataRequest::WriteDisposition]
+        #     Options for what to do if the destination table already exists.
         class ExportInsightsDataRequest
           include ::Google::Protobuf::MessageExts
           extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -342,6 +359,19 @@ module Google
             include ::Google::Protobuf::MessageExts
             extend ::Google::Protobuf::MessageExts::ClassMethods
           end
+
+          # Specifies the action that occurs if the destination table already exists.
+          module WriteDisposition
+            # Write disposition is not specified. Defaults to WRITE_TRUNCATE.
+            WRITE_DISPOSITION_UNSPECIFIED = 0
+
+            # If the table already exists, BigQuery will overwrite the table data and
+            # use the schema from the load.
+            WRITE_TRUNCATE = 1
+
+            # If the table already exists, BigQuery will append data to the table.
+            WRITE_APPEND = 2
+          end
         end
 
         # Metadata for an export insights operation.
@@ -647,6 +677,18 @@ module Google
           extend ::Google::Protobuf::MessageExts::ClassMethods
         end
 
+        # The request to update a phrase matcher.
+        # @!attribute [rw] phrase_matcher
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher]
+        #     Required. The new values for the phrase matcher.
+        # @!attribute [rw] update_mask
+        #   @return [::Google::Protobuf::FieldMask]
+        #     The list of fields to be updated.
+        class UpdatePhraseMatcherRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
         # The request to get project-level settings.
         # @!attribute [rw] name
         #   @return [::String]
@@ -668,16 +710,95 @@ module Google
           extend ::Google::Protobuf::MessageExts::ClassMethods
         end
 
+        # The request to create a view.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the view. Required. The location to create
+        #     a view for.
+        #     Format: `projects/<Project ID>/locations/<Location ID>` or
+        #     `projects/<Project Number>/locations/<Location ID>`
+        # @!attribute [rw] view
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::View]
+        #     Required. The view resource to create.
+        class CreateViewRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to get a view.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the view to get.
+        class GetViewRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to list views.
+        # @!attribute [rw] parent
+        #   @return [::String]
+        #     Required. The parent resource of the views.
+        # @!attribute [rw] page_size
+        #   @return [::Integer]
+        #     The maximum number of views to return in the response. If this
+        #     value is zero, the service will select a default size. A call may return
+        #     fewer objects than requested. A non-empty `next_page_token` in the response
+        #     indicates that more data is available.
+        # @!attribute [rw] page_token
+        #   @return [::String]
+        #     The value returned by the last `ListViewsResponse`; indicates
+        #     that this is a continuation of a prior `ListViews` call and
+        #     the system should return the next page of data.
+        class ListViewsRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The response of listing views.
+        # @!attribute [rw] views
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::View>]
+        #     The views that match the request.
+        # @!attribute [rw] next_page_token
+        #   @return [::String]
+        #     A token, which can be sent as `page_token` to retrieve the next page.
+        #     If this field is omitted, there are no subsequent pages.
+        class ListViewsResponse
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to update a view.
+        # @!attribute [rw] view
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::View]
+        #     Required. The new view.
+        # @!attribute [rw] update_mask
+        #   @return [::Google::Protobuf::FieldMask]
+        #     The list of fields to be updated.
+        class UpdateViewRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The request to delete a view.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Required. The name of the view to delete.
+        class DeleteViewRequest
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
         # Represents the options for views of a conversation.
         module ConversationView
           # Not specified. Defaults to FULL on GetConversationRequest and BASIC for
           # ListConversationsRequest.
           CONVERSATION_VIEW_UNSPECIFIED = 0
 
-          # Transcript field is not populated in the response.
+          # Transcript field is not populated in the response for Insights
+          # conversation.
           BASIC = 1
 
-          # All fields are populated.
+          # All fields are populated for Insights conversation.
           FULL = 2
         end
       end

data/proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

@@ -66,7 +66,7 @@ module Google
         #     Output only. The conversation transcript.
         # @!attribute [rw] medium
         #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
-        #     Immutable. The conversation medium.
+        #     Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
         # @!attribute [r] duration
         #   @return [::Google::Protobuf::Duration]
         #     Output only. The duration of the conversation.
@@ -85,6 +85,9 @@ module Google
         #     Output only. All the matched Dialogflow intents in the call. The key corresponds to a
         #     Dialogflow intent, format:
         #     projects/\\{project}/agent/\\{agent}/intents/\\{intent}
+        # @!attribute [rw] obfuscated_user_id
+        #   @return [::String]
+        #     Obfuscated user ID which the customer sent to us.
         class Conversation
           include ::Google::Protobuf::MessageExts
           extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -110,6 +113,9 @@ module Google
             extend ::Google::Protobuf::MessageExts::ClassMethods
 
             # A segment of a full transcript.
+            # @!attribute [rw] message_time
+            #   @return [::Google::Protobuf::Timestamp]
+            #     The time that the message occurred, if provided.
             # @!attribute [rw] text
             #   @return [::String]
             #     The text of this segment.
@@ -134,6 +140,12 @@ module Google
             # @!attribute [rw] segment_participant
             #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
             #     The participant of this segment.
+            # @!attribute [rw] dialogflow_segment_metadata
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
+            #     CCAI metadata relating to the current transcript segment.
+            # @!attribute [rw] sentiment
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
+            #     The sentiment for this transcript segment.
             class TranscriptSegment
               include ::Google::Protobuf::MessageExts
               extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -158,6 +170,16 @@ module Google
                 include ::Google::Protobuf::MessageExts
                 extend ::Google::Protobuf::MessageExts::ClassMethods
               end
+
+              # Metadata from Dialogflow relating to the current transcript segment.
+              # @!attribute [rw] smart_reply_allowlist_covered
+              #   @return [::Boolean]
+              #     Whether the transcript segment was covered under the configured smart
+              #     reply allowlist in Agent Assist.
+              class DialogflowSegmentMetadata
+                include ::Google::Protobuf::MessageExts
+                extend ::Google::Protobuf::MessageExts::ClassMethods
+              end
             end
           end
 
@@ -181,7 +203,7 @@ module Google
 
           # Possible media for the conversation.
           module Medium
-            # Default value.
+            # Default value, if unspecified will default to PHONE_CALL.
             MEDIUM_UNSPECIFIED = 0
 
             # The format for conversations that took place over the phone.
@@ -322,6 +344,7 @@ module Google
         # @!attribute [rw] issue_model
         #   @return [::String]
         #     Issue model that generates the result.
+        #     Format: projects/\\{project}/locations/\\{location}/issueModels/\\{issue_model}
         # @!attribute [rw] issues
         #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::IssueAssignment>]
         #     All the matched issues.
@@ -752,6 +775,9 @@ module Google
           # @!attribute [rw] labeled_conversations_count
           #   @return [::Integer]
           #     Number of conversations attached to the issue at this point in time.
+          # @!attribute [rw] display_name
+          #   @return [::String]
+          #     Display name of the issue.
           class IssueStats
             include ::Google::Protobuf::MessageExts
             extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -1196,6 +1222,9 @@ module Google
         #     Deprecated. Use `dialogflow_participant_name` instead.
         #     The name of the Dialogflow participant. Format:
         #     projects/\\{project}/locations/\\{location}/conversations/\\{conversation}/participants/\\{participant}
+        # @!attribute [rw] obfuscated_external_user_id
+        #   @return [::String]
+        #     Obfuscated user ID from Dialogflow.
         # @!attribute [rw] role
         #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role]
         #     The role of the participant.
@@ -1221,6 +1250,29 @@ module Google
             ANY_AGENT = 4
           end
         end
+
+        # The View resource.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Immutable. The resource name of the view.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/views/\\{view}
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The human-readable display name of the view.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which this view was created.
+        # @!attribute [r] update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The most recent time at which the view was updated.
+        # @!attribute [rw] value
+        #   @return [::String]
+        #     String with specific view properties.
+        class View
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
       end
     end
   end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: google-cloud-contact_center_insights-v1
 version: !ruby/object:Gem::Version
-  version: 0.3.0
+  version: 0.7.0
 platform: ruby
 authors:
 - Google LLC
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2021-09-22 00:00:00.000000000 Z
+date: 2022-01-11 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: gapic-common
@@ -213,7 +213,7 @@ required_rubygems_version: !ruby/object:Gem::Requirement
     - !ruby/object:Gem::Version
       version: '0'
 requirements: []
-rubygems_version: 3.2.17
+rubygems_version: 3.3.4
 signing_key: 
 specification_version: 4
 summary: API Client library for the Contact Center AI Insights V1 API