google-cloud-contact_center_insights-v1 0.20.1 → 0.21.0

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Files changed (6) hide show
  1. checksums.yaml +4 -4
  2. data/lib/google/cloud/contact_center_insights/v1/version.rb +1 -1
  3. data/lib/google/cloud/contactcenterinsights/v1/resources_pb.rb +3 -1
  4. data/proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb +6 -6
  5. data/proto_docs/google/cloud/contactcenterinsights/v1/resources.rb +40 -0
  6. metadata +2 -2
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data/lib/google/cloud/contact_center_insights/v1/version.rb CHANGED
@@ -21,7 +21,7 @@ module Google
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  module Cloud
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  module ContactCenterInsights
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  module V1
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- VERSION = "0.20.1"
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+ VERSION = "0.21.0"
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  end
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  end
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  end
data/lib/google/cloud/contactcenterinsights/v1/resources_pb.rb CHANGED
@@ -10,7 +10,7 @@ require 'google/protobuf/duration_pb'
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  require 'google/protobuf/timestamp_pb'
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\x01(\x0e\x32_.google.cloud.contactcenterinsights.v1.AnnotatorSelector.SummarizationConfig.SummarizationModelH\x00\"M\n\x12SummarizationModel\x12#\n\x1fSUMMARIZATION_MODEL_UNSPECIFIED\x10\x00\x12\x12\n\x0e\x42\x41SELINE_MODEL\x10\x01\x42\x0e\n\x0cmodel_sourceB\xe0\x05\n)com.google.cloud.contactcenterinsights.v1B\x0eResourcesProtoP\x01Z_cloud.google.com/go/contactcenterinsights/apiv1/contactcenterinsightspb;contactcenterinsightspb\xaa\x02%Google.Cloud.ContactCenterInsights.V1\xca\x02%Google\\Cloud\\ContactCenterInsights\\V1\xea\x02(Google::Cloud::ContactCenterInsights::V1\xea\x41\x84\x01\n-dialogflow.googleapis.com/ConversationProfile\x12Sprojects/{project}/locations/{location}/conversationProfiles/{conversation_profile}\xea\x41\xd4\x01\n%dialogflow.googleapis.com/Participant\x12Jprojects/{project}/conversations/{conversation}/participants/{participant}\x12_projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}\xea\x41\x64\n speech.googleapis.com/Recognizer\x12@projects/{project}/locations/{location}/recognizers/{recognizer}b\x06proto3"
14
14
 
15
15
  pool = Google::Protobuf::DescriptorPool.generated_pool
16
16
 
@@ -44,6 +44,8 @@ module Google
44
44
  module V1
45
45
  Conversation = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation").msgclass
46
46
  Conversation::CallMetadata = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.CallMetadata").msgclass
47
+ Conversation::QualityMetadata = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata").msgclass
48
+ Conversation::QualityMetadata::AgentInfo = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo").msgclass
47
49
  Conversation::Transcript = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript").msgclass
48
50
  Conversation::Transcript::TranscriptSegment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment").msgclass
49
51
  Conversation::Transcript::TranscriptSegment::WordInfo = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo").msgclass
data/proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb CHANGED
@@ -368,14 +368,14 @@ module Google
368
368
  # the conversations.
369
369
  # @!attribute [rw] agent_channel
370
370
  # @return [::Integer]
371
- # Optional. For audio conversations, this field indicates which of the
372
- # channels, 1 or 2, contains the agent. Note that this must be set for
373
- # audio conversations to be properly displayed and analyzed.
371
+ # Optional. Indicates which of the channels, 1 or 2, contains the agent.
372
+ # Note that this must be set for conversations to be properly displayed and
373
+ # analyzed.
374
374
  # @!attribute [rw] customer_channel
375
375
  # @return [::Integer]
376
- # Optional. For audio conversations, this field indicates which of the
377
- # channels, 1 or 2, contains the customer. Note that this must be set for
378
- # audio conversations to be properly displayed and analyzed.
376
+ # Optional. Indicates which of the channels, 1 or 2, contains the agent.
377
+ # Note that this must be set for conversations to be properly displayed and
378
+ # analyzed.
379
379
  class ConversationConfig
380
380
  include ::Google::Protobuf::MessageExts
381
381
  extend ::Google::Protobuf::MessageExts::ClassMethods
data/proto_docs/google/cloud/contactcenterinsights/v1/resources.rb CHANGED
@@ -61,6 +61,9 @@ module Google
61
61
  # @return [::Google::Protobuf::Map{::String => ::String}]
62
62
  # A map for the user to specify any custom fields. A maximum of 20 labels per
63
63
  # conversation is allowed, with a maximum of 256 characters per entry.
64
+ # @!attribute [rw] quality_metadata
65
+ # @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata]
66
+ # Conversation metadata related to quality management.
64
67
  # @!attribute [r] transcript
65
68
  # @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript]
66
69
  # Output only. The conversation transcript.
@@ -108,6 +111,43 @@ module Google
108
111
  extend ::Google::Protobuf::MessageExts::ClassMethods
109
112
  end
110
113
 
114
+ # Conversation metadata related to quality management.
115
+ # @!attribute [rw] customer_satisfaction_rating
116
+ # @return [::Integer]
117
+ # An arbitrary integer value indicating the customer's satisfaction rating.
118
+ # @!attribute [rw] wait_duration
119
+ # @return [::Google::Protobuf::Duration]
120
+ # The amount of time the customer waited to connect with an agent.
121
+ # @!attribute [rw] menu_path
122
+ # @return [::String]
123
+ # An arbitrary string value specifying the menu path the customer took.
124
+ # @!attribute [rw] agent_info
125
+ # @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>]
126
+ # Information about agents involved in the call.
127
+ class QualityMetadata
128
+ include ::Google::Protobuf::MessageExts
129
+ extend ::Google::Protobuf::MessageExts::ClassMethods
130
+
131
+ # Information about an agent involved in the conversation.
132
+ # @!attribute [rw] agent_id
133
+ # @return [::String]
134
+ # A user-specified string representing the agent.
135
+ # @!attribute [rw] display_name
136
+ # @return [::String]
137
+ # The agent's name.
138
+ # @!attribute [rw] team
139
+ # @return [::String]
140
+ # A user-specified string representing the agent's team.
141
+ # @!attribute [rw] disposition_code
142
+ # @return [::String]
143
+ # A user-provided string indicating the outcome of the agent's segment of
144
+ # the call.
145
+ class AgentInfo
146
+ include ::Google::Protobuf::MessageExts
147
+ extend ::Google::Protobuf::MessageExts::ClassMethods
148
+ end
149
+ end
150
+
111
151
  # A message representing the transcript of a conversation.
112
152
  # @!attribute [rw] transcript_segments
113
153
  # @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
metadata CHANGED
@@ -1,14 +1,14 @@
1
1
  --- !ruby/object:Gem::Specification
2
2
  name: google-cloud-contact_center_insights-v1
3
3
  version: !ruby/object:Gem::Version
4
- version: 0.20.1
4
+ version: 0.21.0
5
5
  platform: ruby
6
6
  authors:
7
7
  - Google LLC
8
8
  autorequire:
9
9
  bindir: bin
10
10
  cert_chain: []
11
- date: 2024-01-12 00:00:00.000000000 Z
11
+ date: 2024-01-25 00:00:00.000000000 Z
12
12
  dependencies:
13
13
  - !ruby/object:Gem::Dependency
14
14
  name: gapic-common