google-cloud-contact_center_insights-v1 0.1.1 → 0.5.0
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- checksums.yaml +4 -4
- data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb +723 -93
- data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/operations.rb +115 -12
- data/lib/google/cloud/contact_center_insights/v1/version.rb +1 -1
- data/lib/google/cloud/contactcenterinsights/v1/contact_center_insights_pb.rb +8 -2
- data/lib/google/cloud/contactcenterinsights/v1/contact_center_insights_services_pb.rb +3 -1
- data/lib/google/cloud/contactcenterinsights/v1/resources_pb.rb +14 -2
- data/proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb +42 -14
- data/proto_docs/google/cloud/contactcenterinsights/v1/resources.rb +42 -3
- metadata +2 -2
@@ -143,6 +143,27 @@ module Google
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#
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# @raise [::Google::Cloud::Error] if the RPC is aborted.
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#
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# @example Basic example
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# require "google/longrunning"
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#
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# # Create a client object. The client can be reused for multiple calls.
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# client = Google::Longrunning::Operations::Client.new
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#
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# # Create a request. To set request fields, pass in keyword arguments.
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# request = Google::Longrunning::ListOperationsRequest.new
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#
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# # Call the list_operations method.
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# result = client.list_operations request
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#
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# # The returned object is of type Gapic::PagedEnumerable. You can
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# # iterate over all elements by calling #each, and the enumerable
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# # will lazily make API calls to fetch subsequent pages. Other
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# # methods are also available for managing paging directly.
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# result.each do |response|
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# # Each element is of type ::Google::Longrunning::Operation.
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# p response
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# end
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#
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def list_operations request, options = nil
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raise ::ArgumentError, "request must be provided" if request.nil?
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@@ -160,9 +181,11 @@ module Google
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gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
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metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id
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header_params = {
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header_params = {}
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if request.name
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header_params["name"] = request.name
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end
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request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
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metadata[:"x-goog-request-params"] ||= request_params_header
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@@ -215,6 +238,28 @@ module Google
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#
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# @raise [::Google::Cloud::Error] if the RPC is aborted.
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#
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# @example Basic example
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# require "google/longrunning"
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#
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# # Create a client object. The client can be reused for multiple calls.
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# client = Google::Longrunning::Operations::Client.new
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#
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# # Create a request. To set request fields, pass in keyword arguments.
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# request = Google::Longrunning::GetOperationRequest.new
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#
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# # Call the get_operation method.
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# result = client.get_operation request
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#
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# # The returned object is of type Gapic::Operation. You can use this
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# # object to check the status of an operation, cancel it, or wait
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# # for results. Here is how to block until completion:
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# result.wait_until_done! timeout: 60
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# if result.response?
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# p result.response
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# else
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# puts "Error!"
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# end
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#
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def get_operation request, options = nil
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raise ::ArgumentError, "request must be provided" if request.nil?
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@@ -232,9 +277,11 @@ module Google
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gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
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metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id
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header_params = {
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header_params = {}
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if request.name
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header_params["name"] = request.name
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end
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request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
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metadata[:"x-goog-request-params"] ||= request_params_header
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@@ -287,6 +334,21 @@ module Google
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#
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# @raise [::Google::Cloud::Error] if the RPC is aborted.
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#
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# @example Basic example
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# require "google/longrunning"
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#
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# # Create a client object. The client can be reused for multiple calls.
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# client = Google::Longrunning::Operations::Client.new
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#
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# # Create a request. To set request fields, pass in keyword arguments.
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# request = Google::Longrunning::DeleteOperationRequest.new
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#
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# # Call the delete_operation method.
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# result = client.delete_operation request
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#
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# # The returned object is of type Google::Protobuf::Empty.
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# p result
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#
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def delete_operation request, options = nil
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raise ::ArgumentError, "request must be provided" if request.nil?
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@@ -304,9 +366,11 @@ module Google
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gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
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metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id
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header_params = {
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header_params = {}
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if request.name
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header_params["name"] = request.name
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end
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request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
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metadata[:"x-goog-request-params"] ||= request_params_header
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@@ -364,6 +428,21 @@ module Google
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#
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# @raise [::Google::Cloud::Error] if the RPC is aborted.
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#
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# @example Basic example
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# require "google/longrunning"
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#
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# # Create a client object. The client can be reused for multiple calls.
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# client = Google::Longrunning::Operations::Client.new
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#
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# # Create a request. To set request fields, pass in keyword arguments.
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# request = Google::Longrunning::CancelOperationRequest.new
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#
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# # Call the cancel_operation method.
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# result = client.cancel_operation request
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#
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# # The returned object is of type Google::Protobuf::Empty.
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# p result
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#
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def cancel_operation request, options = nil
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raise ::ArgumentError, "request must be provided" if request.nil?
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@@ -381,9 +460,11 @@ module Google
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gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
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metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id
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header_params = {
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header_params = {}
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if request.name
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header_params["name"] = request.name
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end
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request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
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metadata[:"x-goog-request-params"] ||= request_params_header
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@@ -444,6 +525,28 @@ module Google
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#
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# @raise [::Google::Cloud::Error] if the RPC is aborted.
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#
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# @example Basic example
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# require "google/longrunning"
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#
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# # Create a client object. The client can be reused for multiple calls.
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# client = Google::Longrunning::Operations::Client.new
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#
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# # Create a request. To set request fields, pass in keyword arguments.
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# request = Google::Longrunning::WaitOperationRequest.new
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#
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# # Call the wait_operation method.
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# result = client.wait_operation request
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#
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# # The returned object is of type Gapic::Operation. You can use this
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# # object to check the status of an operation, cancel it, or wait
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# # for results. Here is how to block until completion:
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# result.wait_until_done! timeout: 60
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# if result.response?
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# p result.response
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# else
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# puts "Error!"
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# end
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#
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def wait_operation request, options = nil
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raise ::ArgumentError, "request must be provided" if request.nil?
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@@ -1,8 +1,6 @@
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# Generated by the protocol buffer compiler. DO NOT EDIT!
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# source: google/cloud/contactcenterinsights/v1/contact_center_insights.proto
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require 'google/protobuf'
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require 'google/api/annotations_pb'
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require 'google/api/client_pb'
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require 'google/api/field_behavior_pb'
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@@ -14,6 +12,8 @@ require 'google/protobuf/empty_pb'
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require 'google/protobuf/field_mask_pb'
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require 'google/protobuf/timestamp_pb'
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require 'google/rpc/status_pb'
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require 'google/protobuf'
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Google::Protobuf::DescriptorPool.generated_pool.build do
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add_file("google/cloud/contactcenterinsights/v1/contact_center_insights.proto", :syntax => :proto3) do
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add_message "google.cloud.contactcenterinsights.v1.CalculateStatsRequest" do
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@@ -27,6 +27,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
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map :smart_highlighter_matches, :string, :int32, 4
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map :custom_highlighter_matches, :string, :int32, 5
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map :issue_matches, :string, :int32, 6
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map :issue_matches_stats, :string, :message, 8, "google.cloud.contactcenterinsights.v1.IssueModelLabelStats.IssueStats"
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optional :conversation_count_time_series, :message, 7, "google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries"
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end
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add_message "google.cloud.contactcenterinsights.v1.CalculateStatsResponse.TimeSeries" do
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add_message "google.cloud.contactcenterinsights.v1.DeletePhraseMatcherRequest" do
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optional :name, :string, 1
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end
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add_message "google.cloud.contactcenterinsights.v1.UpdatePhraseMatcherRequest" do
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optional :phrase_matcher, :message, 1, "google.cloud.contactcenterinsights.v1.PhraseMatcher"
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optional :update_mask, :message, 2, "google.protobuf.FieldMask"
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end
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add_message "google.cloud.contactcenterinsights.v1.GetSettingsRequest" do
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optional :name, :string, 1
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end
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ListPhraseMatchersResponse = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ListPhraseMatchersResponse").msgclass
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GetPhraseMatcherRequest = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.GetPhraseMatcherRequest").msgclass
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DeletePhraseMatcherRequest = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.DeletePhraseMatcherRequest").msgclass
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UpdatePhraseMatcherRequest = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.UpdatePhraseMatcherRequest").msgclass
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GetSettingsRequest = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.GetSettingsRequest").msgclass
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UpdateSettingsRequest = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.UpdateSettingsRequest").msgclass
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ConversationView = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationView").enummodule
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# An API that lets users analyze and explore their business conversation data.
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class Service
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include GRPC::GenericService
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include ::GRPC::GenericService
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self.marshal_class_method = :encode
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self.unmarshal_class_method = :decode
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rpc :ListPhraseMatchers, ::Google::Cloud::ContactCenterInsights::V1::ListPhraseMatchersRequest, ::Google::Cloud::ContactCenterInsights::V1::ListPhraseMatchersResponse
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# Deletes a phrase matcher.
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rpc :DeletePhraseMatcher, ::Google::Cloud::ContactCenterInsights::V1::DeletePhraseMatcherRequest, ::Google::Protobuf::Empty
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# Updates a phrase matcher.
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rpc :UpdatePhraseMatcher, ::Google::Cloud::ContactCenterInsights::V1::UpdatePhraseMatcherRequest, ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher
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# Gets conversation statistics.
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rpc :CalculateStats, ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsRequest, ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse
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# Gets project-level settings.
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# Generated by the protocol buffer compiler. DO NOT EDIT!
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# source: google/cloud/contactcenterinsights/v1/resources.proto
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require 'google/protobuf'
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require 'google/api/field_behavior_pb'
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require 'google/api/resource_pb'
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require 'google/protobuf/duration_pb'
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require 'google/protobuf/timestamp_pb'
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require 'google/api/annotations_pb'
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require 'google/protobuf'
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Google::Protobuf::DescriptorPool.generated_pool.build do
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add_file("google/cloud/contactcenterinsights/v1/resources.proto", :syntax => :proto3) do
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add_message "google.cloud.contactcenterinsights.v1.Conversation" do
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repeated :transcript_segments, :message, 1, "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment"
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end
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add_message "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment" do
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optional :message_time, :message, 6, "google.protobuf.Timestamp"
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optional :text, :string, 1
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optional :confidence, :float, 2
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repeated :words, :message, 3, "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo"
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optional :language_code, :string, 4
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optional :channel_tag, :int32, 5
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optional :segment_participant, :message, 9, "google.cloud.contactcenterinsights.v1.ConversationParticipant"
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optional :dialogflow_segment_metadata, :message, 10, "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata"
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optional :sentiment, :message, 11, "google.cloud.contactcenterinsights.v1.SentimentData"
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end
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add_message "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo" do
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optional :start_offset, :message, 1, "google.protobuf.Duration"
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@@ -55,6 +58,9 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
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optional :word, :string, 3
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optional :confidence, :float, 4
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end
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add_message "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata" do
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optional :smart_reply_allowlist_covered, :bool, 1
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end
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add_enum "google.cloud.contactcenterinsights.v1.Conversation.Medium" do
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value :MEDIUM_UNSPECIFIED, 0
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value :PHONE_CALL, 1
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@@ -105,6 +111,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
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add_message "google.cloud.contactcenterinsights.v1.IssueAssignment" do
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optional :issue, :string, 1
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optional :score, :double, 2
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optional :display_name, :string, 3
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end
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add_message "google.cloud.contactcenterinsights.v1.CallAnnotation" do
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optional :channel_tag, :int32, 1
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@@ -194,6 +201,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
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add_message "google.cloud.contactcenterinsights.v1.IssueModel.InputDataConfig" do
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optional :medium, :enum, 1, "google.cloud.contactcenterinsights.v1.Conversation.Medium"
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optional :training_conversations_count, :int64, 2
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optional :filter, :string, 3
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end
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add_enum "google.cloud.contactcenterinsights.v1.IssueModel.State" do
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value :STATE_UNSPECIFIED, 0
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@@ -217,6 +225,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
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add_message "google.cloud.contactcenterinsights.v1.IssueModelLabelStats.IssueStats" do
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optional :issue, :string, 1
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optional :labeled_conversations_count, :int64, 2
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optional :display_name, :string, 3
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end
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add_message "google.cloud.contactcenterinsights.v1.PhraseMatcher" do
|
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optional :name, :string, 1
|
@@ -229,6 +238,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
|
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repeated :phrase_match_rule_groups, :message, 8, "google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup"
|
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optional :activation_update_time, :message, 9, "google.protobuf.Timestamp"
|
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optional :role_match, :enum, 10, "google.cloud.contactcenterinsights.v1.ConversationParticipant.Role"
|
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optional :update_time, :message, 11, "google.protobuf.Timestamp"
|
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end
|
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|
add_enum "google.cloud.contactcenterinsights.v1.PhraseMatcher.PhraseMatcherType" do
|
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value :PHRASE_MATCHER_TYPE_UNSPECIFIED, 0
|
@@ -328,6 +338,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
|
|
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end
|
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|
add_message "google.cloud.contactcenterinsights.v1.ConversationParticipant" do
|
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|
optional :dialogflow_participant, :string, 1
|
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|
+
optional :obfuscated_external_user_id, :string, 3
|
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|
optional :role, :enum, 2, "google.cloud.contactcenterinsights.v1.ConversationParticipant.Role"
|
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|
oneof :participant do
|
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|
optional :dialogflow_participant_name, :string, 5
|
@@ -353,6 +364,7 @@ module Google
|
|
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|
Conversation::Transcript = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript").msgclass
|
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|
Conversation::Transcript::TranscriptSegment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment").msgclass
|
355
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|
Conversation::Transcript::TranscriptSegment::WordInfo = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo").msgclass
|
367
|
+
Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata").msgclass
|
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|
Conversation::Medium = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Medium").enummodule
|
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Analysis = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Analysis").msgclass
|
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ConversationDataSource = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationDataSource").msgclass
|
@@ -59,6 +59,12 @@ module Google
|
|
59
59
|
# matches in the set of conversations. Key has the format:
|
60
60
|
# `projects/<Project ID>/locations/<Location ID>/issueModels/<Issue Model
|
61
61
|
# ID>/issues/<Issue ID>`
|
62
|
+
# Deprecated, use `issue_matches_stats` field instead.
|
63
|
+
# @!attribute [rw] issue_matches_stats
|
64
|
+
# @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}]
|
65
|
+
# A map associating each issue resource name with its respective number of
|
66
|
+
# matches in the set of conversations. Key has the format:
|
67
|
+
# `projects/<ProjectID>/locations/<LocationID>/issueModels/<IssueModelID>/issues/<IssueID>`
|
62
68
|
# @!attribute [rw] conversation_count_time_series
|
63
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|
# @return [::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries]
|
64
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|
# A time series representing the count of conversations created over time
|
@@ -119,6 +125,15 @@ module Google
|
|
119
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|
include ::Google::Protobuf::MessageExts
|
120
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|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
121
127
|
end
|
128
|
+
|
129
|
+
# @!attribute [rw] key
|
130
|
+
# @return [::String]
|
131
|
+
# @!attribute [rw] value
|
132
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats]
|
133
|
+
class IssueMatchesStatsEntry
|
134
|
+
include ::Google::Protobuf::MessageExts
|
135
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
136
|
+
end
|
122
137
|
end
|
123
138
|
|
124
139
|
# Metadata for a create analysis operation.
|
@@ -162,10 +177,10 @@ module Google
|
|
162
177
|
# Required. The parent resource of the conversation.
|
163
178
|
# @!attribute [rw] page_size
|
164
179
|
# @return [::Integer]
|
165
|
-
# The maximum number of conversations to return in the response.
|
166
|
-
#
|
167
|
-
#
|
168
|
-
#
|
180
|
+
# The maximum number of conversations to return in the response. A valid page
|
181
|
+
# size ranges from 0 to 1,000 inclusive. If the page size is zero or
|
182
|
+
# unspecified, a default page size of 100 will be chosen. Note that a call
|
183
|
+
# might return fewer results than the requested page size.
|
169
184
|
# @!attribute [rw] page_token
|
170
185
|
# @return [::String]
|
171
186
|
# The value returned by the last `ListConversationsResponse`. This value
|
@@ -189,8 +204,9 @@ module Google
|
|
189
204
|
# The conversations that match the request.
|
190
205
|
# @!attribute [rw] next_page_token
|
191
206
|
# @return [::String]
|
192
|
-
# A token
|
193
|
-
#
|
207
|
+
# A token which can be sent as `page_token` to retrieve the next page. If
|
208
|
+
# this field is set, it means there is another page available. If it is not
|
209
|
+
# set, it means no other pages are available.
|
194
210
|
class ListConversationsResponse
|
195
211
|
include ::Google::Protobuf::MessageExts
|
196
212
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -329,9 +345,9 @@ module Google
|
|
329
345
|
# the resource project will be used.
|
330
346
|
# @!attribute [rw] dataset
|
331
347
|
# @return [::String]
|
332
|
-
# Required. The name of the BigQuery dataset that the snapshot result
|
333
|
-
# exported to. If this dataset does not exist, the export call
|
334
|
-
# INVALID_ARGUMENT error.
|
348
|
+
# Required. The name of the BigQuery dataset that the snapshot result
|
349
|
+
# should be exported to. If this dataset does not exist, the export call
|
350
|
+
# returns an INVALID_ARGUMENT error.
|
335
351
|
# @!attribute [rw] table
|
336
352
|
# @return [::String]
|
337
353
|
# The BigQuery table name to which the insights data should be written.
|
@@ -579,10 +595,10 @@ module Google
|
|
579
595
|
# Request to create a phrase matcher.
|
580
596
|
# @!attribute [rw] parent
|
581
597
|
# @return [::String]
|
582
|
-
# Required. The parent resource of the phrase matcher. Required. The location
|
583
|
-
# a phrase matcher for.
|
584
|
-
#
|
585
|
-
#
|
598
|
+
# Required. The parent resource of the phrase matcher. Required. The location
|
599
|
+
# to create a phrase matcher for. Format: `projects/<Project
|
600
|
+
# ID>/locations/<Location ID>` or `projects/<Project
|
601
|
+
# Number>/locations/<Location ID>`
|
586
602
|
# @!attribute [rw] phrase_matcher
|
587
603
|
# @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher]
|
588
604
|
# Required. The phrase matcher resource to create.
|
@@ -646,6 +662,18 @@ module Google
|
|
646
662
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
647
663
|
end
|
648
664
|
|
665
|
+
# The request to update a phrase matcher.
|
666
|
+
# @!attribute [rw] phrase_matcher
|
667
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher]
|
668
|
+
# Required. The new values for the phrase matcher.
|
669
|
+
# @!attribute [rw] update_mask
|
670
|
+
# @return [::Google::Protobuf::FieldMask]
|
671
|
+
# The list of fields to be updated.
|
672
|
+
class UpdatePhraseMatcherRequest
|
673
|
+
include ::Google::Protobuf::MessageExts
|
674
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
675
|
+
end
|
676
|
+
|
649
677
|
# The request to get project-level settings.
|
650
678
|
# @!attribute [rw] name
|
651
679
|
# @return [::String]
|
@@ -658,7 +686,7 @@ module Google
|
|
658
686
|
# The request to update project-level settings.
|
659
687
|
# @!attribute [rw] settings
|
660
688
|
# @return [::Google::Cloud::ContactCenterInsights::V1::Settings]
|
661
|
-
# Required. The new values
|
689
|
+
# Required. The new settings values.
|
662
690
|
# @!attribute [rw] update_mask
|
663
691
|
# @return [::Google::Protobuf::FieldMask]
|
664
692
|
# Required. The list of fields to be updated.
|
@@ -66,7 +66,7 @@ module Google
|
|
66
66
|
# Output only. The conversation transcript.
|
67
67
|
# @!attribute [rw] medium
|
68
68
|
# @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
|
69
|
-
# Immutable. The conversation medium.
|
69
|
+
# Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
|
70
70
|
# @!attribute [r] duration
|
71
71
|
# @return [::Google::Protobuf::Duration]
|
72
72
|
# Output only. The duration of the conversation.
|
@@ -110,6 +110,9 @@ module Google
|
|
110
110
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
111
111
|
|
112
112
|
# A segment of a full transcript.
|
113
|
+
# @!attribute [rw] message_time
|
114
|
+
# @return [::Google::Protobuf::Timestamp]
|
115
|
+
# The time that the message occurred, if provided.
|
113
116
|
# @!attribute [rw] text
|
114
117
|
# @return [::String]
|
115
118
|
# The text of this segment.
|
@@ -134,6 +137,12 @@ module Google
|
|
134
137
|
# @!attribute [rw] segment_participant
|
135
138
|
# @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
|
136
139
|
# The participant of this segment.
|
140
|
+
# @!attribute [rw] dialogflow_segment_metadata
|
141
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
|
142
|
+
# CCAI metadata relating to the current transcript segment.
|
143
|
+
# @!attribute [rw] sentiment
|
144
|
+
# @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
|
145
|
+
# The sentiment for this transcript segment.
|
137
146
|
class TranscriptSegment
|
138
147
|
include ::Google::Protobuf::MessageExts
|
139
148
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -158,6 +167,16 @@ module Google
|
|
158
167
|
include ::Google::Protobuf::MessageExts
|
159
168
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
160
169
|
end
|
170
|
+
|
171
|
+
# Metadata from Dialogflow relating to the current transcript segment.
|
172
|
+
# @!attribute [rw] smart_reply_allowlist_covered
|
173
|
+
# @return [::Boolean]
|
174
|
+
# Whether the transcript segment was covered under the configured smart
|
175
|
+
# reply allowlist in Agent Assist.
|
176
|
+
class DialogflowSegmentMetadata
|
177
|
+
include ::Google::Protobuf::MessageExts
|
178
|
+
extend ::Google::Protobuf::MessageExts::ClassMethods
|
179
|
+
end
|
161
180
|
end
|
162
181
|
end
|
163
182
|
|
@@ -181,7 +200,7 @@ module Google
|
|
181
200
|
|
182
201
|
# Possible media for the conversation.
|
183
202
|
module Medium
|
184
|
-
# Default value.
|
203
|
+
# Default value, if unspecified will default to PHONE_CALL.
|
185
204
|
MEDIUM_UNSPECIFIED = 0
|
186
205
|
|
187
206
|
# The format for conversations that took place over the phone.
|
@@ -350,6 +369,10 @@ module Google
|
|
350
369
|
# @return [::Float]
|
351
370
|
# Score indicating the likelihood of the issue assignment.
|
352
371
|
# currently bounded on [0,1].
|
372
|
+
# @!attribute [rw] display_name
|
373
|
+
# @return [::String]
|
374
|
+
# Immutable. Display name of the assigned issue. This field is set at time of analyis
|
375
|
+
# and immutable since then.
|
353
376
|
class IssueAssignment
|
354
377
|
include ::Google::Protobuf::MessageExts
|
355
378
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -666,10 +689,16 @@ module Google
|
|
666
689
|
# Configs for the input data used to create the issue model.
|
667
690
|
# @!attribute [rw] medium
|
668
691
|
# @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
|
669
|
-
#
|
692
|
+
# Medium of conversations used in training data. This field is being
|
693
|
+
# deprecated. To specify the medium to be used in training a new issue
|
694
|
+
# model, set the `medium` field on `filter`.
|
670
695
|
# @!attribute [r] training_conversations_count
|
671
696
|
# @return [::Integer]
|
672
697
|
# Output only. Number of conversations used in training. Output only.
|
698
|
+
# @!attribute [rw] filter
|
699
|
+
# @return [::String]
|
700
|
+
# A filter to reduce the conversations used for training the model to a
|
701
|
+
# specific subset.
|
673
702
|
class InputDataConfig
|
674
703
|
include ::Google::Protobuf::MessageExts
|
675
704
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -742,6 +771,9 @@ module Google
|
|
742
771
|
# @!attribute [rw] labeled_conversations_count
|
743
772
|
# @return [::Integer]
|
744
773
|
# Number of conversations attached to the issue at this point in time.
|
774
|
+
# @!attribute [rw] display_name
|
775
|
+
# @return [::String]
|
776
|
+
# Display name of the issue.
|
745
777
|
class IssueStats
|
746
778
|
include ::Google::Protobuf::MessageExts
|
747
779
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -797,6 +829,9 @@ module Google
|
|
797
829
|
# The role whose utterances the phrase matcher should be matched
|
798
830
|
# against. If the role is ROLE_UNSPECIFIED it will be matched against any
|
799
831
|
# utterances in the transcript.
|
832
|
+
# @!attribute [r] update_time
|
833
|
+
# @return [::Google::Protobuf::Timestamp]
|
834
|
+
# Output only. The most recent time at which the phrase matcher was updated.
|
800
835
|
class PhraseMatcher
|
801
836
|
include ::Google::Protobuf::MessageExts
|
802
837
|
extend ::Google::Protobuf::MessageExts::ClassMethods
|
@@ -1180,8 +1215,12 @@ module Google
|
|
1180
1215
|
# A user-specified ID representing the participant.
|
1181
1216
|
# @!attribute [rw] dialogflow_participant
|
1182
1217
|
# @return [::String]
|
1218
|
+
# Deprecated. Use `dialogflow_participant_name` instead.
|
1183
1219
|
# The name of the Dialogflow participant. Format:
|
1184
1220
|
# projects/\\{project}/locations/\\{location}/conversations/\\{conversation}/participants/\\{participant}
|
1221
|
+
# @!attribute [rw] obfuscated_external_user_id
|
1222
|
+
# @return [::String]
|
1223
|
+
# Obfuscated user ID from Dialogflow.
|
1185
1224
|
# @!attribute [rw] role
|
1186
1225
|
# @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role]
|
1187
1226
|
# The role of the participant.
|
metadata
CHANGED
@@ -1,14 +1,14 @@
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
2
2
|
name: google-cloud-contact_center_insights-v1
|
3
3
|
version: !ruby/object:Gem::Version
|
4
|
-
version: 0.
|
4
|
+
version: 0.5.0
|
5
5
|
platform: ruby
|
6
6
|
authors:
|
7
7
|
- Google LLC
|
8
8
|
autorequire:
|
9
9
|
bindir: bin
|
10
10
|
cert_chain: []
|
11
|
-
date: 2021-08
|
11
|
+
date: 2021-11-08 00:00:00.000000000 Z
|
12
12
|
dependencies:
|
13
13
|
- !ruby/object:Gem::Dependency
|
14
14
|
name: gapic-common
|