google-cloud-contact_center_insights-v1 0.1.0 → 0.4.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/README.md

@@ -40,7 +40,7 @@ response = client.create_conversation request
 View the [Client Library Documentation](https://googleapis.dev/ruby/google-cloud-contact_center_insights-v1/latest)
 for class and method documentation.
 
-See also the [Product Documentation](https://cloud.google.com/contact-center/insights/)
+See also the [Product Documentation](https://cloud.google.com/contact-center/insights/docs)
 for general usage information.
 
 ## Enabling Logging

data/lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb

@@ -399,10 +399,10 @@ module Google
             #   @param parent [::String]
             #     Required. The parent resource of the conversation.
             #   @param page_size [::Integer]
-            #     The maximum number of conversations to return in the response. If this
-            #     value is zero, the service will select a default size. A call might return
-            #     fewer objects than requested. A non-empty `next_page_token` in the response
-            #     indicates that more data is available.
+            #     The maximum number of conversations to return in the response. A valid page
+            #     size ranges from 0 to 1,000 inclusive. If the page size is zero or
+            #     unspecified, a default page size of 100 will be chosen. Note that a call
+            #     might return fewer results than the requested page size.
             #   @param page_token [::String]
             #     The value returned by the last `ListConversationsResponse`. This value
             #     indicates that this is a continuation of a prior `ListConversations` call
@@ -2108,7 +2108,7 @@ module Google
             #   the default parameter values, pass an empty Hash as a request object (see above).
             #
             #   @param settings [::Google::Cloud::ContactCenterInsights::V1::Settings, ::Hash]
-            #     Required. The new values for the conversation.
+            #     Required. The new settings values.
             #   @param update_mask [::Google::Protobuf::FieldMask, ::Hash]
             #     Required. The list of fields to be updated.
             #

data/lib/google/cloud/contact_center_insights/v1/version.rb

@@ -21,7 +21,7 @@ module Google
   module Cloud
     module ContactCenterInsights
       module V1
-        VERSION = "0.1.0"
+        VERSION = "0.4.0"
       end
     end
   end

data/lib/google/cloud/contactcenterinsights/v1/contact_center_insights_pb.rb

@@ -1,8 +1,6 @@
 # Generated by the protocol buffer compiler.  DO NOT EDIT!
 # source: google/cloud/contactcenterinsights/v1/contact_center_insights.proto
 
-require 'google/protobuf'
-
 require 'google/api/annotations_pb'
 require 'google/api/client_pb'
 require 'google/api/field_behavior_pb'
@@ -14,6 +12,8 @@ require 'google/protobuf/empty_pb'
 require 'google/protobuf/field_mask_pb'
 require 'google/protobuf/timestamp_pb'
 require 'google/rpc/status_pb'
+require 'google/protobuf'
+
 Google::Protobuf::DescriptorPool.generated_pool.build do
   add_file("google/cloud/contactcenterinsights/v1/contact_center_insights.proto", :syntax => :proto3) do
     add_message "google.cloud.contactcenterinsights.v1.CalculateStatsRequest" do

data/lib/google/cloud/contactcenterinsights/v1/contact_center_insights_services_pb.rb

@@ -27,7 +27,7 @@ module Google
           # An API that lets users analyze and explore their business conversation data.
           class Service
 
-            include GRPC::GenericService
+            include ::GRPC::GenericService
 
             self.marshal_class_method = :encode
             self.unmarshal_class_method = :decode

data/lib/google/cloud/contactcenterinsights/v1/resources_pb.rb

@@ -1,13 +1,13 @@
 # Generated by the protocol buffer compiler.  DO NOT EDIT!
 # source: google/cloud/contactcenterinsights/v1/resources.proto
 
-require 'google/protobuf'
-
 require 'google/api/field_behavior_pb'
 require 'google/api/resource_pb'
 require 'google/protobuf/duration_pb'
 require 'google/protobuf/timestamp_pb'
 require 'google/api/annotations_pb'
+require 'google/protobuf'
+
 Google::Protobuf::DescriptorPool.generated_pool.build do
   add_file("google/cloud/contactcenterinsights/v1/resources.proto", :syntax => :proto3) do
     add_message "google.cloud.contactcenterinsights.v1.Conversation" do
@@ -42,12 +42,15 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
       repeated :transcript_segments, :message, 1, "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment"
     end
     add_message "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment" do
+      optional :message_time, :message, 6, "google.protobuf.Timestamp"
       optional :text, :string, 1
       optional :confidence, :float, 2
       repeated :words, :message, 3, "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo"
       optional :language_code, :string, 4
       optional :channel_tag, :int32, 5
       optional :segment_participant, :message, 9, "google.cloud.contactcenterinsights.v1.ConversationParticipant"
+      optional :dialogflow_segment_metadata, :message, 10, "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata"
+      optional :sentiment, :message, 11, "google.cloud.contactcenterinsights.v1.SentimentData"
     end
     add_message "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo" do
       optional :start_offset, :message, 1, "google.protobuf.Duration"
@@ -55,6 +58,9 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
       optional :word, :string, 3
       optional :confidence, :float, 4
     end
+    add_message "google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata" do
+      optional :smart_reply_allowlist_covered, :bool, 1
+    end
     add_enum "google.cloud.contactcenterinsights.v1.Conversation.Medium" do
       value :MEDIUM_UNSPECIFIED, 0
       value :PHONE_CALL, 1
@@ -105,6 +111,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
     add_message "google.cloud.contactcenterinsights.v1.IssueAssignment" do
       optional :issue, :string, 1
       optional :score, :double, 2
+      optional :display_name, :string, 3
     end
     add_message "google.cloud.contactcenterinsights.v1.CallAnnotation" do
       optional :channel_tag, :int32, 1
@@ -194,6 +201,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
     add_message "google.cloud.contactcenterinsights.v1.IssueModel.InputDataConfig" do
       optional :medium, :enum, 1, "google.cloud.contactcenterinsights.v1.Conversation.Medium"
       optional :training_conversations_count, :int64, 2
+      optional :filter, :string, 3
     end
     add_enum "google.cloud.contactcenterinsights.v1.IssueModel.State" do
       value :STATE_UNSPECIFIED, 0
@@ -229,6 +237,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
       repeated :phrase_match_rule_groups, :message, 8, "google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup"
       optional :activation_update_time, :message, 9, "google.protobuf.Timestamp"
       optional :role_match, :enum, 10, "google.cloud.contactcenterinsights.v1.ConversationParticipant.Role"
+      optional :update_time, :message, 11, "google.protobuf.Timestamp"
     end
     add_enum "google.cloud.contactcenterinsights.v1.PhraseMatcher.PhraseMatcherType" do
       value :PHRASE_MATCHER_TYPE_UNSPECIFIED, 0
@@ -328,6 +337,7 @@ Google::Protobuf::DescriptorPool.generated_pool.build do
     end
     add_message "google.cloud.contactcenterinsights.v1.ConversationParticipant" do
       optional :dialogflow_participant, :string, 1
+      optional :obfuscated_external_user_id, :string, 3
       optional :role, :enum, 2, "google.cloud.contactcenterinsights.v1.ConversationParticipant.Role"
       oneof :participant do
         optional :dialogflow_participant_name, :string, 5
@@ -353,6 +363,7 @@ module Google
         Conversation::Transcript = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript").msgclass
         Conversation::Transcript::TranscriptSegment = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment").msgclass
         Conversation::Transcript::TranscriptSegment::WordInfo = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.WordInfo").msgclass
+        Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata").msgclass
         Conversation::Medium = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Conversation.Medium").enummodule
         Analysis = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.Analysis").msgclass
         ConversationDataSource = ::Google::Protobuf::DescriptorPool.generated_pool.lookup("google.cloud.contactcenterinsights.v1.ConversationDataSource").msgclass

data/proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb

@@ -59,6 +59,7 @@ module Google
         #     matches in the set of conversations. Key has the format:
         #     `projects/<Project ID>/locations/<Location ID>/issueModels/<Issue Model
         #     ID>/issues/<Issue ID>`
+        #     Deprecated, use `issue_matches_stats` field instead.
         # @!attribute [rw] conversation_count_time_series
         #   @return [::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries]
         #     A time series representing the count of conversations created over time
@@ -162,10 +163,10 @@ module Google
         #     Required. The parent resource of the conversation.
         # @!attribute [rw] page_size
         #   @return [::Integer]
-        #     The maximum number of conversations to return in the response. If this
-        #     value is zero, the service will select a default size. A call might return
-        #     fewer objects than requested. A non-empty `next_page_token` in the response
-        #     indicates that more data is available.
+        #     The maximum number of conversations to return in the response. A valid page
+        #     size ranges from 0 to 1,000 inclusive. If the page size is zero or
+        #     unspecified, a default page size of 100 will be chosen. Note that a call
+        #     might return fewer results than the requested page size.
         # @!attribute [rw] page_token
         #   @return [::String]
         #     The value returned by the last `ListConversationsResponse`. This value
@@ -189,8 +190,9 @@ module Google
         #     The conversations that match the request.
         # @!attribute [rw] next_page_token
         #   @return [::String]
-        #     A token, which can be sent as `page_token` to retrieve the next page.
-        #     If this field is omitted, there are no subsequent pages.
+        #     A token which can be sent as `page_token` to retrieve the next page. If
+        #     this field is set, it means there is another page available. If it is not
+        #     set, it means no other pages are available.
         class ListConversationsResponse
           include ::Google::Protobuf::MessageExts
           extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -658,7 +660,7 @@ module Google
         # The request to update project-level settings.
         # @!attribute [rw] settings
         #   @return [::Google::Cloud::ContactCenterInsights::V1::Settings]
-        #     Required. The new values for the conversation.
+        #     Required. The new settings values.
         # @!attribute [rw] update_mask
         #   @return [::Google::Protobuf::FieldMask]
         #     Required. The list of fields to be updated.

data/proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

@@ -66,7 +66,7 @@ module Google
         #     Output only. The conversation transcript.
         # @!attribute [rw] medium
         #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
-        #     Immutable. The conversation medium.
+        #     Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
         # @!attribute [r] duration
         #   @return [::Google::Protobuf::Duration]
         #     Output only. The duration of the conversation.
@@ -110,6 +110,9 @@ module Google
             extend ::Google::Protobuf::MessageExts::ClassMethods
 
             # A segment of a full transcript.
+            # @!attribute [rw] message_time
+            #   @return [::Google::Protobuf::Timestamp]
+            #     The time that the message occurred, if provided.
             # @!attribute [rw] text
             #   @return [::String]
             #     The text of this segment.
@@ -134,6 +137,12 @@ module Google
             # @!attribute [rw] segment_participant
             #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
             #     The participant of this segment.
+            # @!attribute [rw] dialogflow_segment_metadata
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
+            #     CCAI metadata relating to the current transcript segment.
+            # @!attribute [rw] sentiment
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
+            #     The sentiment for this transcript segment.
             class TranscriptSegment
               include ::Google::Protobuf::MessageExts
               extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -158,6 +167,16 @@ module Google
                 include ::Google::Protobuf::MessageExts
                 extend ::Google::Protobuf::MessageExts::ClassMethods
               end
+
+              # Metadata from Dialogflow relating to the current transcript segment.
+              # @!attribute [rw] smart_reply_allowlist_covered
+              #   @return [::Boolean]
+              #     Whether the transcript segment was covered under the configured smart
+              #     reply allowlist in Agent Assist.
+              class DialogflowSegmentMetadata
+                include ::Google::Protobuf::MessageExts
+                extend ::Google::Protobuf::MessageExts::ClassMethods
+              end
             end
           end
 
@@ -181,7 +200,7 @@ module Google
 
           # Possible media for the conversation.
           module Medium
-            # Default value.
+            # Default value, if unspecified will default to PHONE_CALL.
             MEDIUM_UNSPECIFIED = 0
 
             # The format for conversations that took place over the phone.
@@ -350,6 +369,10 @@ module Google
         #   @return [::Float]
         #     Score indicating the likelihood of the issue assignment.
         #     currently bounded on [0,1].
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     Immutable. Display name of the assigned issue. This field is set at time of analyis
+        #     and immutable since then.
         class IssueAssignment
           include ::Google::Protobuf::MessageExts
           extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -666,10 +689,16 @@ module Google
           # Configs for the input data used to create the issue model.
           # @!attribute [rw] medium
           #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
-          #     Required. Medium of conversations used in training data.
+          #     Medium of conversations used in training data. This field is being
+          #     deprecated. To specify the medium to be used in training a new issue
+          #     model, set the `medium` field on `filter`.
           # @!attribute [r] training_conversations_count
           #   @return [::Integer]
           #     Output only. Number of conversations used in training. Output only.
+          # @!attribute [rw] filter
+          #   @return [::String]
+          #     A filter to reduce the conversations used for training the model to a
+          #     specific subset.
           class InputDataConfig
             include ::Google::Protobuf::MessageExts
             extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -797,6 +826,9 @@ module Google
         #     The role whose utterances the phrase matcher should be matched
         #     against. If the role is ROLE_UNSPECIFIED it will be matched against any
         #     utterances in the transcript.
+        # @!attribute [r] update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The most recent time at which the phrase matcher was updated.
         class PhraseMatcher
           include ::Google::Protobuf::MessageExts
           extend ::Google::Protobuf::MessageExts::ClassMethods
@@ -1180,8 +1212,12 @@ module Google
         #     A user-specified ID representing the participant.
         # @!attribute [rw] dialogflow_participant
         #   @return [::String]
+        #     Deprecated. Use `dialogflow_participant_name` instead.
         #     The name of the Dialogflow participant. Format:
         #     projects/\\{project}/locations/\\{location}/conversations/\\{conversation}/participants/\\{participant}
+        # @!attribute [rw] obfuscated_external_user_id
+        #   @return [::String]
+        #     Obfuscated user ID from Dialogflow.
         # @!attribute [rw] role
         #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role]
         #     The role of the participant.

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: google-cloud-contact_center_insights-v1
 version: !ruby/object:Gem::Version
-  version: 0.1.0
+  version: 0.4.0
 platform: ruby
 authors:
 - Google LLC
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2021-08-19 00:00:00.000000000 Z
+date: 2021-10-18 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: gapic-common