google-apis-contactcenterinsights_v1 0.80.0 → 0.81.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
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@@ -16,13 +16,13 @@ module Google
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module Apis
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module ContactcenterinsightsV1
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# Version of the google-apis-contactcenterinsights_v1 gem
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GEM_VERSION = "0.
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GEM_VERSION = "0.81.0"
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# Version of the code generator used to generate this client
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GENERATOR_VERSION = "0.18.0"
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# Revision of the discovery document this client was generated from
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REVISION = "
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REVISION = "20260112"
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end
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end
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end
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@@ -1084,6 +1084,18 @@ module Google
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
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class Representation < Google::Apis::Core::JsonRepresentation; end
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult
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class Representation < Google::Apis::Core::JsonRepresentation; end
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries
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class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -1996,6 +2008,18 @@ module Google
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
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class Representation < Google::Apis::Core::JsonRepresentation; end
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult
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class Representation < Google::Apis::Core::JsonRepresentation; end
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries
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class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -2872,6 +2896,18 @@ module Google
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
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class Representation < Google::Apis::Core::JsonRepresentation; end
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult
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class Representation < Google::Apis::Core::JsonRepresentation; end
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include Google::Apis::Core::JsonObjectSupport
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end
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class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceTimeSeries
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class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -4879,6 +4915,8 @@ module Google
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class Representation < Google::Apis::Core::JsonRepresentation
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property :conversation_measure, as: 'conversationMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure::Representation
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property :dialogflow_interaction_measure, as: 'dialogflowInteractionMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure::Representation
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property :interval, as: 'interval', class: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval::Representation
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end
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@@ -4887,6 +4925,18 @@ module Google
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class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure
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# @private
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class Representation < Google::Apis::Core::JsonRepresentation
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property :aa_supervisor_assigned_conversations_count, as: 'aaSupervisorAssignedConversationsCount'
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property :aa_supervisor_dropped_conversations_count, as: 'aaSupervisorDroppedConversationsCount'
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property :aa_supervisor_escalated_conversations_count, as: 'aaSupervisorEscalatedConversationsCount'
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property :aa_supervisor_monitored_conversations_count, as: 'aaSupervisorMonitoredConversationsCount'
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property :aa_supervisor_transferred_to_human_agent_conv_count, as: 'aaSupervisorTransferredToHumanAgentConvCount'
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property :ai_coach_suggestion_agent_message_trigger_count, as: 'aiCoachSuggestionAgentMessageTriggerCount'
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property :ai_coach_suggestion_agent_usage_count, as: 'aiCoachSuggestionAgentUsageCount'
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property :ai_coach_suggestion_agent_usage_ratio, as: 'aiCoachSuggestionAgentUsageRatio'
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property :ai_coach_suggestion_customer_message_trigger_count, as: 'aiCoachSuggestionCustomerMessageTriggerCount'
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property :ai_coach_suggestion_customer_message_trigger_ratio, as: 'aiCoachSuggestionCustomerMessageTriggerRatio'
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property :ai_coach_suggestion_message_trigger_count, as: 'aiCoachSuggestionMessageTriggerCount'
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property :ai_coach_suggestion_message_trigger_ratio, as: 'aiCoachSuggestionMessageTriggerRatio'
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property :average_agent_sentiment_score, as: 'averageAgentSentimentScore'
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property :average_client_sentiment_score, as: 'averageClientSentimentScore'
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property :average_customer_satisfaction_rating, as: 'averageCustomerSatisfactionRating'
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@@ -4894,10 +4944,43 @@ module Google
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property :average_qa_normalized_score, as: 'averageQaNormalizedScore'
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property :average_qa_question_normalized_score, as: 'averageQaQuestionNormalizedScore'
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property :average_silence_percentage, as: 'averageSilencePercentage'
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property :average_summarization_suggestion_edit_distance, as: 'averageSummarizationSuggestionEditDistance'
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property :average_summarization_suggestion_normalized_edit_distance, as: 'averageSummarizationSuggestionNormalizedEditDistance'
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property :average_turn_count, as: 'averageTurnCount'
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property :avg_conversation_client_turn_sentiment_ema, as: 'avgConversationClientTurnSentimentEma'
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property :contained_conversation_count, as: 'containedConversationCount'
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property :contained_conversation_ratio, as: 'containedConversationRatio'
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property :conversation_ai_coach_suggestion_count, as: 'conversationAiCoachSuggestionCount'
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property :conversation_ai_coach_suggestion_ratio, as: 'conversationAiCoachSuggestionRatio'
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property :conversation_count, as: 'conversationCount'
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property :conversation_suggested_summary_ratio, as: 'conversationSuggestedSummaryRatio'
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property :conversation_total_agent_message_count, as: 'conversationTotalAgentMessageCount'
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property :conversation_total_customer_message_count, as: 'conversationTotalCustomerMessageCount'
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property :conversational_agents_average_audio_in_audio_out_latency, as: 'conversationalAgentsAverageAudioInAudioOutLatency'
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property :conversational_agents_average_end_to_end_latency, as: 'conversationalAgentsAverageEndToEndLatency'
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property :conversational_agents_average_llm_call_latency, as: 'conversationalAgentsAverageLlmCallLatency'
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property :conversational_agents_average_tts_latency, as: 'conversationalAgentsAverageTtsLatency'
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property :dialogflow_average_webhook_latency, as: 'dialogflowAverageWebhookLatency'
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property :dialogflow_conversations_escalation_count, as: 'dialogflowConversationsEscalationCount'
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property :dialogflow_conversations_escalation_ratio, as: 'dialogflowConversationsEscalationRatio'
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property :dialogflow_interactions_no_input_ratio, as: 'dialogflowInteractionsNoInputRatio'
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property :dialogflow_interactions_no_match_ratio, as: 'dialogflowInteractionsNoMatchRatio'
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property :dialogflow_webhook_failure_ratio, as: 'dialogflowWebhookFailureRatio'
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property :dialogflow_webhook_timeout_ratio, as: 'dialogflowWebhookTimeoutRatio'
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property :knowledge_assist_negative_feedback_ratio, as: 'knowledgeAssistNegativeFeedbackRatio'
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property :knowledge_assist_positive_feedback_ratio, as: 'knowledgeAssistPositiveFeedbackRatio'
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property :knowledge_assist_result_count, as: 'knowledgeAssistResultCount'
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property :knowledge_assist_uri_click_ratio, as: 'knowledgeAssistUriClickRatio'
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property :knowledge_search_agent_query_source_ratio, as: 'knowledgeSearchAgentQuerySourceRatio'
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property :knowledge_search_negative_feedback_ratio, as: 'knowledgeSearchNegativeFeedbackRatio'
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property :knowledge_search_positive_feedback_ratio, as: 'knowledgeSearchPositiveFeedbackRatio'
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property :knowledge_search_result_count, as: 'knowledgeSearchResultCount'
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property :knowledge_search_suggested_query_source_ratio, as: 'knowledgeSearchSuggestedQuerySourceRatio'
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property :knowledge_search_uri_click_ratio, as: 'knowledgeSearchUriClickRatio'
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collection :qa_tag_scores, as: 'qaTagScores', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore::Representation
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property :summarization_suggestion_edit_ratio, as: 'summarizationSuggestionEditRatio'
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property :summarization_suggestion_result_count, as: 'summarizationSuggestionResultCount'
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end
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end
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end
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end
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class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
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# @private
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class Representation < Google::Apis::Core::JsonRepresentation
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property :percentile_audio_in_audio_out_latency, as: 'percentileAudioInAudioOutLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
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property :percentile_end_to_end_latency, as: 'percentileEndToEndLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
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property :percentile_llm_call_latency, as: 'percentileLlmCallLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
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property :percentile_tool_use_latency, as: 'percentileToolUseLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
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property :percentile_tts_latency, as: 'percentileTtsLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
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end
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end
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class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult
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# @private
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class Representation < Google::Apis::Core::JsonRepresentation
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property :p50, as: 'p50'
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property :p90, as: 'p90'
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property :p99, as: 'p99'
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end
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end
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class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries
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# @private
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class Representation < Google::Apis::Core::JsonRepresentation
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class Representation < Google::Apis::Core::JsonRepresentation
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property :conversation_measure, as: 'conversationMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure::Representation
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property :dialogflow_interaction_measure, as: 'dialogflowInteractionMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure::Representation
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property :interval, as: 'interval', class: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval::Representation
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end
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class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure
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# @private
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class Representation < Google::Apis::Core::JsonRepresentation
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property :aa_supervisor_assigned_conversations_count, as: 'aaSupervisorAssignedConversationsCount'
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property :aa_supervisor_dropped_conversations_count, as: 'aaSupervisorDroppedConversationsCount'
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property :aa_supervisor_escalated_conversations_count, as: 'aaSupervisorEscalatedConversationsCount'
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property :aa_supervisor_monitored_conversations_count, as: 'aaSupervisorMonitoredConversationsCount'
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property :aa_supervisor_transferred_to_human_agent_conv_count, as: 'aaSupervisorTransferredToHumanAgentConvCount'
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property :ai_coach_suggestion_agent_message_trigger_count, as: 'aiCoachSuggestionAgentMessageTriggerCount'
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property :ai_coach_suggestion_agent_usage_count, as: 'aiCoachSuggestionAgentUsageCount'
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property :ai_coach_suggestion_agent_usage_ratio, as: 'aiCoachSuggestionAgentUsageRatio'
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property :ai_coach_suggestion_customer_message_trigger_count, as: 'aiCoachSuggestionCustomerMessageTriggerCount'
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property :ai_coach_suggestion_customer_message_trigger_ratio, as: 'aiCoachSuggestionCustomerMessageTriggerRatio'
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property :ai_coach_suggestion_message_trigger_count, as: 'aiCoachSuggestionMessageTriggerCount'
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property :ai_coach_suggestion_message_trigger_ratio, as: 'aiCoachSuggestionMessageTriggerRatio'
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property :average_agent_sentiment_score, as: 'averageAgentSentimentScore'
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property :average_client_sentiment_score, as: 'averageClientSentimentScore'
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property :average_customer_satisfaction_rating, as: 'averageCustomerSatisfactionRating'
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property :average_qa_normalized_score, as: 'averageQaNormalizedScore'
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property :average_qa_question_normalized_score, as: 'averageQaQuestionNormalizedScore'
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property :average_silence_percentage, as: 'averageSilencePercentage'
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property :average_summarization_suggestion_edit_distance, as: 'averageSummarizationSuggestionEditDistance'
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property :average_summarization_suggestion_normalized_edit_distance, as: 'averageSummarizationSuggestionNormalizedEditDistance'
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property :average_turn_count, as: 'averageTurnCount'
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property :avg_conversation_client_turn_sentiment_ema, as: 'avgConversationClientTurnSentimentEma'
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property :contained_conversation_count, as: 'containedConversationCount'
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property :contained_conversation_ratio, as: 'containedConversationRatio'
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property :conversation_ai_coach_suggestion_count, as: 'conversationAiCoachSuggestionCount'
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property :conversation_ai_coach_suggestion_ratio, as: 'conversationAiCoachSuggestionRatio'
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property :conversation_count, as: 'conversationCount'
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property :conversation_suggested_summary_ratio, as: 'conversationSuggestedSummaryRatio'
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property :conversation_total_agent_message_count, as: 'conversationTotalAgentMessageCount'
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property :conversation_total_customer_message_count, as: 'conversationTotalCustomerMessageCount'
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property :conversational_agents_average_audio_in_audio_out_latency, as: 'conversationalAgentsAverageAudioInAudioOutLatency'
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property :conversational_agents_average_end_to_end_latency, as: 'conversationalAgentsAverageEndToEndLatency'
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property :conversational_agents_average_llm_call_latency, as: 'conversationalAgentsAverageLlmCallLatency'
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property :conversational_agents_average_tts_latency, as: 'conversationalAgentsAverageTtsLatency'
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property :dialogflow_average_webhook_latency, as: 'dialogflowAverageWebhookLatency'
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|
6612
|
+
property :dialogflow_conversations_escalation_count, as: 'dialogflowConversationsEscalationCount'
|
|
6613
|
+
property :dialogflow_conversations_escalation_ratio, as: 'dialogflowConversationsEscalationRatio'
|
|
6614
|
+
property :dialogflow_interactions_no_input_ratio, as: 'dialogflowInteractionsNoInputRatio'
|
|
6615
|
+
property :dialogflow_interactions_no_match_ratio, as: 'dialogflowInteractionsNoMatchRatio'
|
|
6616
|
+
property :dialogflow_webhook_failure_ratio, as: 'dialogflowWebhookFailureRatio'
|
|
6617
|
+
property :dialogflow_webhook_timeout_ratio, as: 'dialogflowWebhookTimeoutRatio'
|
|
6618
|
+
property :knowledge_assist_negative_feedback_ratio, as: 'knowledgeAssistNegativeFeedbackRatio'
|
|
6619
|
+
property :knowledge_assist_positive_feedback_ratio, as: 'knowledgeAssistPositiveFeedbackRatio'
|
|
6620
|
+
property :knowledge_assist_result_count, as: 'knowledgeAssistResultCount'
|
|
6621
|
+
property :knowledge_assist_uri_click_ratio, as: 'knowledgeAssistUriClickRatio'
|
|
6622
|
+
property :knowledge_search_agent_query_source_ratio, as: 'knowledgeSearchAgentQuerySourceRatio'
|
|
6623
|
+
property :knowledge_search_negative_feedback_ratio, as: 'knowledgeSearchNegativeFeedbackRatio'
|
|
6624
|
+
property :knowledge_search_positive_feedback_ratio, as: 'knowledgeSearchPositiveFeedbackRatio'
|
|
6625
|
+
property :knowledge_search_result_count, as: 'knowledgeSearchResultCount'
|
|
6626
|
+
property :knowledge_search_suggested_query_source_ratio, as: 'knowledgeSearchSuggestedQuerySourceRatio'
|
|
6627
|
+
property :knowledge_search_uri_click_ratio, as: 'knowledgeSearchUriClickRatio'
|
|
6475
6628
|
collection :qa_tag_scores, as: 'qaTagScores', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore::Representation
|
|
6476
6629
|
|
|
6630
|
+
property :summarization_suggestion_edit_ratio, as: 'summarizationSuggestionEditRatio'
|
|
6631
|
+
property :summarization_suggestion_result_count, as: 'summarizationSuggestionResultCount'
|
|
6477
6632
|
end
|
|
6478
6633
|
end
|
|
6479
6634
|
|
|
@@ -6485,6 +6640,31 @@ module Google
|
|
|
6485
6640
|
end
|
|
6486
6641
|
end
|
|
6487
6642
|
|
|
6643
|
+
class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
|
|
6644
|
+
# @private
|
|
6645
|
+
class Representation < Google::Apis::Core::JsonRepresentation
|
|
6646
|
+
property :percentile_audio_in_audio_out_latency, as: 'percentileAudioInAudioOutLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
6647
|
+
|
|
6648
|
+
property :percentile_end_to_end_latency, as: 'percentileEndToEndLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
6649
|
+
|
|
6650
|
+
property :percentile_llm_call_latency, as: 'percentileLlmCallLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
6651
|
+
|
|
6652
|
+
property :percentile_tool_use_latency, as: 'percentileToolUseLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
6653
|
+
|
|
6654
|
+
property :percentile_tts_latency, as: 'percentileTtsLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
6655
|
+
|
|
6656
|
+
end
|
|
6657
|
+
end
|
|
6658
|
+
|
|
6659
|
+
class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult
|
|
6660
|
+
# @private
|
|
6661
|
+
class Representation < Google::Apis::Core::JsonRepresentation
|
|
6662
|
+
property :p50, as: 'p50'
|
|
6663
|
+
property :p90, as: 'p90'
|
|
6664
|
+
property :p99, as: 'p99'
|
|
6665
|
+
end
|
|
6666
|
+
end
|
|
6667
|
+
|
|
6488
6668
|
class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries
|
|
6489
6669
|
# @private
|
|
6490
6670
|
class Representation < Google::Apis::Core::JsonRepresentation
|
|
@@ -7980,6 +8160,8 @@ module Google
|
|
|
7980
8160
|
class Representation < Google::Apis::Core::JsonRepresentation
|
|
7981
8161
|
property :conversation_measure, as: 'conversationMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure::Representation
|
|
7982
8162
|
|
|
8163
|
+
property :dialogflow_interaction_measure, as: 'dialogflowInteractionMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure::Representation
|
|
8164
|
+
|
|
7983
8165
|
property :interval, as: 'interval', class: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval::Representation
|
|
7984
8166
|
|
|
7985
8167
|
end
|
|
@@ -7988,6 +8170,18 @@ module Google
|
|
|
7988
8170
|
class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure
|
|
7989
8171
|
# @private
|
|
7990
8172
|
class Representation < Google::Apis::Core::JsonRepresentation
|
|
8173
|
+
property :aa_supervisor_assigned_conversations_count, as: 'aaSupervisorAssignedConversationsCount'
|
|
8174
|
+
property :aa_supervisor_dropped_conversations_count, as: 'aaSupervisorDroppedConversationsCount'
|
|
8175
|
+
property :aa_supervisor_escalated_conversations_count, as: 'aaSupervisorEscalatedConversationsCount'
|
|
8176
|
+
property :aa_supervisor_monitored_conversations_count, as: 'aaSupervisorMonitoredConversationsCount'
|
|
8177
|
+
property :aa_supervisor_transferred_to_human_agent_conv_count, as: 'aaSupervisorTransferredToHumanAgentConvCount'
|
|
8178
|
+
property :ai_coach_suggestion_agent_message_trigger_count, as: 'aiCoachSuggestionAgentMessageTriggerCount'
|
|
8179
|
+
property :ai_coach_suggestion_agent_usage_count, as: 'aiCoachSuggestionAgentUsageCount'
|
|
8180
|
+
property :ai_coach_suggestion_agent_usage_ratio, as: 'aiCoachSuggestionAgentUsageRatio'
|
|
8181
|
+
property :ai_coach_suggestion_customer_message_trigger_count, as: 'aiCoachSuggestionCustomerMessageTriggerCount'
|
|
8182
|
+
property :ai_coach_suggestion_customer_message_trigger_ratio, as: 'aiCoachSuggestionCustomerMessageTriggerRatio'
|
|
8183
|
+
property :ai_coach_suggestion_message_trigger_count, as: 'aiCoachSuggestionMessageTriggerCount'
|
|
8184
|
+
property :ai_coach_suggestion_message_trigger_ratio, as: 'aiCoachSuggestionMessageTriggerRatio'
|
|
7991
8185
|
property :average_agent_sentiment_score, as: 'averageAgentSentimentScore'
|
|
7992
8186
|
property :average_client_sentiment_score, as: 'averageClientSentimentScore'
|
|
7993
8187
|
property :average_customer_satisfaction_rating, as: 'averageCustomerSatisfactionRating'
|
|
@@ -7995,10 +8189,43 @@ module Google
|
|
|
7995
8189
|
property :average_qa_normalized_score, as: 'averageQaNormalizedScore'
|
|
7996
8190
|
property :average_qa_question_normalized_score, as: 'averageQaQuestionNormalizedScore'
|
|
7997
8191
|
property :average_silence_percentage, as: 'averageSilencePercentage'
|
|
8192
|
+
property :average_summarization_suggestion_edit_distance, as: 'averageSummarizationSuggestionEditDistance'
|
|
8193
|
+
property :average_summarization_suggestion_normalized_edit_distance, as: 'averageSummarizationSuggestionNormalizedEditDistance'
|
|
7998
8194
|
property :average_turn_count, as: 'averageTurnCount'
|
|
8195
|
+
property :avg_conversation_client_turn_sentiment_ema, as: 'avgConversationClientTurnSentimentEma'
|
|
8196
|
+
property :contained_conversation_count, as: 'containedConversationCount'
|
|
8197
|
+
property :contained_conversation_ratio, as: 'containedConversationRatio'
|
|
8198
|
+
property :conversation_ai_coach_suggestion_count, as: 'conversationAiCoachSuggestionCount'
|
|
8199
|
+
property :conversation_ai_coach_suggestion_ratio, as: 'conversationAiCoachSuggestionRatio'
|
|
7999
8200
|
property :conversation_count, as: 'conversationCount'
|
|
8201
|
+
property :conversation_suggested_summary_ratio, as: 'conversationSuggestedSummaryRatio'
|
|
8202
|
+
property :conversation_total_agent_message_count, as: 'conversationTotalAgentMessageCount'
|
|
8203
|
+
property :conversation_total_customer_message_count, as: 'conversationTotalCustomerMessageCount'
|
|
8204
|
+
property :conversational_agents_average_audio_in_audio_out_latency, as: 'conversationalAgentsAverageAudioInAudioOutLatency'
|
|
8205
|
+
property :conversational_agents_average_end_to_end_latency, as: 'conversationalAgentsAverageEndToEndLatency'
|
|
8206
|
+
property :conversational_agents_average_llm_call_latency, as: 'conversationalAgentsAverageLlmCallLatency'
|
|
8207
|
+
property :conversational_agents_average_tts_latency, as: 'conversationalAgentsAverageTtsLatency'
|
|
8208
|
+
property :dialogflow_average_webhook_latency, as: 'dialogflowAverageWebhookLatency'
|
|
8209
|
+
property :dialogflow_conversations_escalation_count, as: 'dialogflowConversationsEscalationCount'
|
|
8210
|
+
property :dialogflow_conversations_escalation_ratio, as: 'dialogflowConversationsEscalationRatio'
|
|
8211
|
+
property :dialogflow_interactions_no_input_ratio, as: 'dialogflowInteractionsNoInputRatio'
|
|
8212
|
+
property :dialogflow_interactions_no_match_ratio, as: 'dialogflowInteractionsNoMatchRatio'
|
|
8213
|
+
property :dialogflow_webhook_failure_ratio, as: 'dialogflowWebhookFailureRatio'
|
|
8214
|
+
property :dialogflow_webhook_timeout_ratio, as: 'dialogflowWebhookTimeoutRatio'
|
|
8215
|
+
property :knowledge_assist_negative_feedback_ratio, as: 'knowledgeAssistNegativeFeedbackRatio'
|
|
8216
|
+
property :knowledge_assist_positive_feedback_ratio, as: 'knowledgeAssistPositiveFeedbackRatio'
|
|
8217
|
+
property :knowledge_assist_result_count, as: 'knowledgeAssistResultCount'
|
|
8218
|
+
property :knowledge_assist_uri_click_ratio, as: 'knowledgeAssistUriClickRatio'
|
|
8219
|
+
property :knowledge_search_agent_query_source_ratio, as: 'knowledgeSearchAgentQuerySourceRatio'
|
|
8220
|
+
property :knowledge_search_negative_feedback_ratio, as: 'knowledgeSearchNegativeFeedbackRatio'
|
|
8221
|
+
property :knowledge_search_positive_feedback_ratio, as: 'knowledgeSearchPositiveFeedbackRatio'
|
|
8222
|
+
property :knowledge_search_result_count, as: 'knowledgeSearchResultCount'
|
|
8223
|
+
property :knowledge_search_suggested_query_source_ratio, as: 'knowledgeSearchSuggestedQuerySourceRatio'
|
|
8224
|
+
property :knowledge_search_uri_click_ratio, as: 'knowledgeSearchUriClickRatio'
|
|
8000
8225
|
collection :qa_tag_scores, as: 'qaTagScores', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasureQaTagScore, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasureQaTagScore::Representation
|
|
8001
8226
|
|
|
8227
|
+
property :summarization_suggestion_edit_ratio, as: 'summarizationSuggestionEditRatio'
|
|
8228
|
+
property :summarization_suggestion_result_count, as: 'summarizationSuggestionResultCount'
|
|
8002
8229
|
end
|
|
8003
8230
|
end
|
|
8004
8231
|
|
|
@@ -8010,6 +8237,31 @@ module Google
|
|
|
8010
8237
|
end
|
|
8011
8238
|
end
|
|
8012
8239
|
|
|
8240
|
+
class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
|
|
8241
|
+
# @private
|
|
8242
|
+
class Representation < Google::Apis::Core::JsonRepresentation
|
|
8243
|
+
property :percentile_audio_in_audio_out_latency, as: 'percentileAudioInAudioOutLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
8244
|
+
|
|
8245
|
+
property :percentile_end_to_end_latency, as: 'percentileEndToEndLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
8246
|
+
|
|
8247
|
+
property :percentile_llm_call_latency, as: 'percentileLlmCallLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
8248
|
+
|
|
8249
|
+
property :percentile_tool_use_latency, as: 'percentileToolUseLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
8250
|
+
|
|
8251
|
+
property :percentile_tts_latency, as: 'percentileTtsLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
|
|
8252
|
+
|
|
8253
|
+
end
|
|
8254
|
+
end
|
|
8255
|
+
|
|
8256
|
+
class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult
|
|
8257
|
+
# @private
|
|
8258
|
+
class Representation < Google::Apis::Core::JsonRepresentation
|
|
8259
|
+
property :p50, as: 'p50'
|
|
8260
|
+
property :p90, as: 'p90'
|
|
8261
|
+
property :p99, as: 'p99'
|
|
8262
|
+
end
|
|
8263
|
+
end
|
|
8264
|
+
|
|
8013
8265
|
class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceTimeSeries
|
|
8014
8266
|
# @private
|
|
8015
8267
|
class Representation < Google::Apis::Core::JsonRepresentation
|
metadata
CHANGED
|
@@ -1,7 +1,7 @@
|
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
|
2
2
|
name: google-apis-contactcenterinsights_v1
|
|
3
3
|
version: !ruby/object:Gem::Version
|
|
4
|
-
version: 0.
|
|
4
|
+
version: 0.81.0
|
|
5
5
|
platform: ruby
|
|
6
6
|
authors:
|
|
7
7
|
- Google LLC
|
|
@@ -57,7 +57,7 @@ licenses:
|
|
|
57
57
|
metadata:
|
|
58
58
|
bug_tracker_uri: https://github.com/googleapis/google-api-ruby-client/issues
|
|
59
59
|
changelog_uri: https://github.com/googleapis/google-api-ruby-client/tree/main/generated/google-apis-contactcenterinsights_v1/CHANGELOG.md
|
|
60
|
-
documentation_uri: https://googleapis.dev/ruby/google-apis-contactcenterinsights_v1/v0.
|
|
60
|
+
documentation_uri: https://googleapis.dev/ruby/google-apis-contactcenterinsights_v1/v0.81.0
|
|
61
61
|
source_code_uri: https://github.com/googleapis/google-api-ruby-client/tree/main/generated/google-apis-contactcenterinsights_v1
|
|
62
62
|
rdoc_options: []
|
|
63
63
|
require_paths:
|