google-apis-contactcenterinsights_v1 0.79.0 → 0.81.0

data/lib/google/apis/contactcenterinsights_v1/gem_version.rb

@@ -16,13 +16,13 @@ module Google
   module Apis
     module ContactcenterinsightsV1
       # Version of the google-apis-contactcenterinsights_v1 gem
-      GEM_VERSION = "0.79.0"
+      GEM_VERSION = "0.81.0"
 
       # Version of the code generator used to generate this client
       GENERATOR_VERSION = "0.18.0"
 
       # Revision of the discovery document this client was generated from
-      REVISION = "20251208"
+      REVISION = "20260112"
     end
   end
 end

data/lib/google/apis/contactcenterinsights_v1/representations.rb

@@ -280,6 +280,12 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1ConversationDataSourceTurnLevelAudio
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1ConversationLevelSentiment
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -610,6 +616,12 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1HoldData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -1072,6 +1084,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -1186,6 +1210,12 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1SignedAudioUris
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1SilenceData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -1978,6 +2008,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -2854,6 +2896,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceTimeSeries
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -3564,6 +3618,14 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1ConversationDataSourceTurnLevelAudio
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :audio_duration, as: 'audioDuration'
+          property :audio_gcs_uri, as: 'audioGcsUri'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1ConversationLevelSentiment
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -4099,6 +4161,14 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :signed_audio_uris, as: 'signedAudioUris', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SignedAudioUris, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SignedAudioUris::Representation
+      
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1HoldData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -4845,6 +4915,8 @@ module Google
         class Representation < Google::Apis::Core::JsonRepresentation
           property :conversation_measure, as: 'conversationMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure::Representation
       
+          property :dialogflow_interaction_measure, as: 'dialogflowInteractionMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure::Representation
+      
           property :interval, as: 'interval', class: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval::Representation
       
         end
@@ -4853,6 +4925,18 @@ module Google
       class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
+          property :aa_supervisor_assigned_conversations_count, as: 'aaSupervisorAssignedConversationsCount'
+          property :aa_supervisor_dropped_conversations_count, as: 'aaSupervisorDroppedConversationsCount'
+          property :aa_supervisor_escalated_conversations_count, as: 'aaSupervisorEscalatedConversationsCount'
+          property :aa_supervisor_monitored_conversations_count, as: 'aaSupervisorMonitoredConversationsCount'
+          property :aa_supervisor_transferred_to_human_agent_conv_count, as: 'aaSupervisorTransferredToHumanAgentConvCount'
+          property :ai_coach_suggestion_agent_message_trigger_count, as: 'aiCoachSuggestionAgentMessageTriggerCount'
+          property :ai_coach_suggestion_agent_usage_count, as: 'aiCoachSuggestionAgentUsageCount'
+          property :ai_coach_suggestion_agent_usage_ratio, as: 'aiCoachSuggestionAgentUsageRatio'
+          property :ai_coach_suggestion_customer_message_trigger_count, as: 'aiCoachSuggestionCustomerMessageTriggerCount'
+          property :ai_coach_suggestion_customer_message_trigger_ratio, as: 'aiCoachSuggestionCustomerMessageTriggerRatio'
+          property :ai_coach_suggestion_message_trigger_count, as: 'aiCoachSuggestionMessageTriggerCount'
+          property :ai_coach_suggestion_message_trigger_ratio, as: 'aiCoachSuggestionMessageTriggerRatio'
           property :average_agent_sentiment_score, as: 'averageAgentSentimentScore'
           property :average_client_sentiment_score, as: 'averageClientSentimentScore'
           property :average_customer_satisfaction_rating, as: 'averageCustomerSatisfactionRating'
@@ -4860,10 +4944,43 @@ module Google
           property :average_qa_normalized_score, as: 'averageQaNormalizedScore'
           property :average_qa_question_normalized_score, as: 'averageQaQuestionNormalizedScore'
           property :average_silence_percentage, as: 'averageSilencePercentage'
+          property :average_summarization_suggestion_edit_distance, as: 'averageSummarizationSuggestionEditDistance'
+          property :average_summarization_suggestion_normalized_edit_distance, as: 'averageSummarizationSuggestionNormalizedEditDistance'
           property :average_turn_count, as: 'averageTurnCount'
+          property :avg_conversation_client_turn_sentiment_ema, as: 'avgConversationClientTurnSentimentEma'
+          property :contained_conversation_count, as: 'containedConversationCount'
+          property :contained_conversation_ratio, as: 'containedConversationRatio'
+          property :conversation_ai_coach_suggestion_count, as: 'conversationAiCoachSuggestionCount'
+          property :conversation_ai_coach_suggestion_ratio, as: 'conversationAiCoachSuggestionRatio'
           property :conversation_count, as: 'conversationCount'
+          property :conversation_suggested_summary_ratio, as: 'conversationSuggestedSummaryRatio'
+          property :conversation_total_agent_message_count, as: 'conversationTotalAgentMessageCount'
+          property :conversation_total_customer_message_count, as: 'conversationTotalCustomerMessageCount'
+          property :conversational_agents_average_audio_in_audio_out_latency, as: 'conversationalAgentsAverageAudioInAudioOutLatency'
+          property :conversational_agents_average_end_to_end_latency, as: 'conversationalAgentsAverageEndToEndLatency'
+          property :conversational_agents_average_llm_call_latency, as: 'conversationalAgentsAverageLlmCallLatency'
+          property :conversational_agents_average_tts_latency, as: 'conversationalAgentsAverageTtsLatency'
+          property :dialogflow_average_webhook_latency, as: 'dialogflowAverageWebhookLatency'
+          property :dialogflow_conversations_escalation_count, as: 'dialogflowConversationsEscalationCount'
+          property :dialogflow_conversations_escalation_ratio, as: 'dialogflowConversationsEscalationRatio'
+          property :dialogflow_interactions_no_input_ratio, as: 'dialogflowInteractionsNoInputRatio'
+          property :dialogflow_interactions_no_match_ratio, as: 'dialogflowInteractionsNoMatchRatio'
+          property :dialogflow_webhook_failure_ratio, as: 'dialogflowWebhookFailureRatio'
+          property :dialogflow_webhook_timeout_ratio, as: 'dialogflowWebhookTimeoutRatio'
+          property :knowledge_assist_negative_feedback_ratio, as: 'knowledgeAssistNegativeFeedbackRatio'
+          property :knowledge_assist_positive_feedback_ratio, as: 'knowledgeAssistPositiveFeedbackRatio'
+          property :knowledge_assist_result_count, as: 'knowledgeAssistResultCount'
+          property :knowledge_assist_uri_click_ratio, as: 'knowledgeAssistUriClickRatio'
+          property :knowledge_search_agent_query_source_ratio, as: 'knowledgeSearchAgentQuerySourceRatio'
+          property :knowledge_search_negative_feedback_ratio, as: 'knowledgeSearchNegativeFeedbackRatio'
+          property :knowledge_search_positive_feedback_ratio, as: 'knowledgeSearchPositiveFeedbackRatio'
+          property :knowledge_search_result_count, as: 'knowledgeSearchResultCount'
+          property :knowledge_search_suggested_query_source_ratio, as: 'knowledgeSearchSuggestedQuerySourceRatio'
+          property :knowledge_search_uri_click_ratio, as: 'knowledgeSearchUriClickRatio'
           collection :qa_tag_scores, as: 'qaTagScores', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore::Representation
       
+          property :summarization_suggestion_edit_ratio, as: 'summarizationSuggestionEditRatio'
+          property :summarization_suggestion_result_count, as: 'summarizationSuggestionResultCount'
         end
       end
       
@@ -4875,6 +4992,31 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :percentile_audio_in_audio_out_latency, as: 'percentileAudioInAudioOutLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_end_to_end_latency, as: 'percentileEndToEndLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_llm_call_latency, as: 'percentileLlmCallLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_tool_use_latency, as: 'percentileToolUseLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_tts_latency, as: 'percentileTtsLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointPercentileResult
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :p50, as: 'p50'
+          property :p90, as: 'p90'
+          property :p99, as: 'p99'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -5072,6 +5214,16 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1SignedAudioUris
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :signed_dialogflow_audio_uri, as: 'signedDialogflowAudioUri'
+          property :signed_gcs_audio_uri, as: 'signedGcsAudioUri'
+          collection :signed_turn_level_audios, as: 'signedTurnLevelAudios', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationDataSourceTurnLevelAudio, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationDataSourceTurnLevelAudio::Representation
+      
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1SilenceData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -5101,6 +5253,7 @@ module Google
       class GoogleCloudContactcenterinsightsV1SpeechConfig
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
+          property :disable_word_time_offsets, as: 'disableWordTimeOffsets'
           property :speech_recognizer, as: 'speechRecognizer'
         end
       end
@@ -6410,6 +6563,8 @@ module Google
         class Representation < Google::Apis::Core::JsonRepresentation
           property :conversation_measure, as: 'conversationMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure::Representation
       
+          property :dialogflow_interaction_measure, as: 'dialogflowInteractionMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure::Representation
+      
           property :interval, as: 'interval', class: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval::Representation
       
         end
@@ -6418,6 +6573,18 @@ module Google
       class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
+          property :aa_supervisor_assigned_conversations_count, as: 'aaSupervisorAssignedConversationsCount'
+          property :aa_supervisor_dropped_conversations_count, as: 'aaSupervisorDroppedConversationsCount'
+          property :aa_supervisor_escalated_conversations_count, as: 'aaSupervisorEscalatedConversationsCount'
+          property :aa_supervisor_monitored_conversations_count, as: 'aaSupervisorMonitoredConversationsCount'
+          property :aa_supervisor_transferred_to_human_agent_conv_count, as: 'aaSupervisorTransferredToHumanAgentConvCount'
+          property :ai_coach_suggestion_agent_message_trigger_count, as: 'aiCoachSuggestionAgentMessageTriggerCount'
+          property :ai_coach_suggestion_agent_usage_count, as: 'aiCoachSuggestionAgentUsageCount'
+          property :ai_coach_suggestion_agent_usage_ratio, as: 'aiCoachSuggestionAgentUsageRatio'
+          property :ai_coach_suggestion_customer_message_trigger_count, as: 'aiCoachSuggestionCustomerMessageTriggerCount'
+          property :ai_coach_suggestion_customer_message_trigger_ratio, as: 'aiCoachSuggestionCustomerMessageTriggerRatio'
+          property :ai_coach_suggestion_message_trigger_count, as: 'aiCoachSuggestionMessageTriggerCount'
+          property :ai_coach_suggestion_message_trigger_ratio, as: 'aiCoachSuggestionMessageTriggerRatio'
           property :average_agent_sentiment_score, as: 'averageAgentSentimentScore'
           property :average_client_sentiment_score, as: 'averageClientSentimentScore'
           property :average_customer_satisfaction_rating, as: 'averageCustomerSatisfactionRating'
@@ -6425,10 +6592,43 @@ module Google
           property :average_qa_normalized_score, as: 'averageQaNormalizedScore'
           property :average_qa_question_normalized_score, as: 'averageQaQuestionNormalizedScore'
           property :average_silence_percentage, as: 'averageSilencePercentage'
+          property :average_summarization_suggestion_edit_distance, as: 'averageSummarizationSuggestionEditDistance'
+          property :average_summarization_suggestion_normalized_edit_distance, as: 'averageSummarizationSuggestionNormalizedEditDistance'
           property :average_turn_count, as: 'averageTurnCount'
+          property :avg_conversation_client_turn_sentiment_ema, as: 'avgConversationClientTurnSentimentEma'
+          property :contained_conversation_count, as: 'containedConversationCount'
+          property :contained_conversation_ratio, as: 'containedConversationRatio'
+          property :conversation_ai_coach_suggestion_count, as: 'conversationAiCoachSuggestionCount'
+          property :conversation_ai_coach_suggestion_ratio, as: 'conversationAiCoachSuggestionRatio'
           property :conversation_count, as: 'conversationCount'
+          property :conversation_suggested_summary_ratio, as: 'conversationSuggestedSummaryRatio'
+          property :conversation_total_agent_message_count, as: 'conversationTotalAgentMessageCount'
+          property :conversation_total_customer_message_count, as: 'conversationTotalCustomerMessageCount'
+          property :conversational_agents_average_audio_in_audio_out_latency, as: 'conversationalAgentsAverageAudioInAudioOutLatency'
+          property :conversational_agents_average_end_to_end_latency, as: 'conversationalAgentsAverageEndToEndLatency'
+          property :conversational_agents_average_llm_call_latency, as: 'conversationalAgentsAverageLlmCallLatency'
+          property :conversational_agents_average_tts_latency, as: 'conversationalAgentsAverageTtsLatency'
+          property :dialogflow_average_webhook_latency, as: 'dialogflowAverageWebhookLatency'
+          property :dialogflow_conversations_escalation_count, as: 'dialogflowConversationsEscalationCount'
+          property :dialogflow_conversations_escalation_ratio, as: 'dialogflowConversationsEscalationRatio'
+          property :dialogflow_interactions_no_input_ratio, as: 'dialogflowInteractionsNoInputRatio'
+          property :dialogflow_interactions_no_match_ratio, as: 'dialogflowInteractionsNoMatchRatio'
+          property :dialogflow_webhook_failure_ratio, as: 'dialogflowWebhookFailureRatio'
+          property :dialogflow_webhook_timeout_ratio, as: 'dialogflowWebhookTimeoutRatio'
+          property :knowledge_assist_negative_feedback_ratio, as: 'knowledgeAssistNegativeFeedbackRatio'
+          property :knowledge_assist_positive_feedback_ratio, as: 'knowledgeAssistPositiveFeedbackRatio'
+          property :knowledge_assist_result_count, as: 'knowledgeAssistResultCount'
+          property :knowledge_assist_uri_click_ratio, as: 'knowledgeAssistUriClickRatio'
+          property :knowledge_search_agent_query_source_ratio, as: 'knowledgeSearchAgentQuerySourceRatio'
+          property :knowledge_search_negative_feedback_ratio, as: 'knowledgeSearchNegativeFeedbackRatio'
+          property :knowledge_search_positive_feedback_ratio, as: 'knowledgeSearchPositiveFeedbackRatio'
+          property :knowledge_search_result_count, as: 'knowledgeSearchResultCount'
+          property :knowledge_search_suggested_query_source_ratio, as: 'knowledgeSearchSuggestedQuerySourceRatio'
+          property :knowledge_search_uri_click_ratio, as: 'knowledgeSearchUriClickRatio'
           collection :qa_tag_scores, as: 'qaTagScores', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore::Representation
       
+          property :summarization_suggestion_edit_ratio, as: 'summarizationSuggestionEditRatio'
+          property :summarization_suggestion_result_count, as: 'summarizationSuggestionResultCount'
         end
       end
       
@@ -6440,6 +6640,31 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :percentile_audio_in_audio_out_latency, as: 'percentileAudioInAudioOutLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_end_to_end_latency, as: 'percentileEndToEndLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_llm_call_latency, as: 'percentileLlmCallLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_tool_use_latency, as: 'percentileToolUseLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_tts_latency, as: 'percentileTtsLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointPercentileResult
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :p50, as: 'p50'
+          property :p90, as: 'p90'
+          property :p99, as: 'p99'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -6592,6 +6817,7 @@ module Google
       class GoogleCloudContactcenterinsightsV1alpha1SpeechConfig
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
+          property :disable_word_time_offsets, as: 'disableWordTimeOffsets'
           property :speech_recognizer, as: 'speechRecognizer'
         end
       end
@@ -7934,6 +8160,8 @@ module Google
         class Representation < Google::Apis::Core::JsonRepresentation
           property :conversation_measure, as: 'conversationMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure::Representation
       
+          property :dialogflow_interaction_measure, as: 'dialogflowInteractionMeasure', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure::Representation
+      
           property :interval, as: 'interval', class: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleTypeInterval::Representation
       
         end
@@ -7942,6 +8170,18 @@ module Google
       class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasure
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
+          property :aa_supervisor_assigned_conversations_count, as: 'aaSupervisorAssignedConversationsCount'
+          property :aa_supervisor_dropped_conversations_count, as: 'aaSupervisorDroppedConversationsCount'
+          property :aa_supervisor_escalated_conversations_count, as: 'aaSupervisorEscalatedConversationsCount'
+          property :aa_supervisor_monitored_conversations_count, as: 'aaSupervisorMonitoredConversationsCount'
+          property :aa_supervisor_transferred_to_human_agent_conv_count, as: 'aaSupervisorTransferredToHumanAgentConvCount'
+          property :ai_coach_suggestion_agent_message_trigger_count, as: 'aiCoachSuggestionAgentMessageTriggerCount'
+          property :ai_coach_suggestion_agent_usage_count, as: 'aiCoachSuggestionAgentUsageCount'
+          property :ai_coach_suggestion_agent_usage_ratio, as: 'aiCoachSuggestionAgentUsageRatio'
+          property :ai_coach_suggestion_customer_message_trigger_count, as: 'aiCoachSuggestionCustomerMessageTriggerCount'
+          property :ai_coach_suggestion_customer_message_trigger_ratio, as: 'aiCoachSuggestionCustomerMessageTriggerRatio'
+          property :ai_coach_suggestion_message_trigger_count, as: 'aiCoachSuggestionMessageTriggerCount'
+          property :ai_coach_suggestion_message_trigger_ratio, as: 'aiCoachSuggestionMessageTriggerRatio'
           property :average_agent_sentiment_score, as: 'averageAgentSentimentScore'
           property :average_client_sentiment_score, as: 'averageClientSentimentScore'
           property :average_customer_satisfaction_rating, as: 'averageCustomerSatisfactionRating'
@@ -7949,10 +8189,43 @@ module Google
           property :average_qa_normalized_score, as: 'averageQaNormalizedScore'
           property :average_qa_question_normalized_score, as: 'averageQaQuestionNormalizedScore'
           property :average_silence_percentage, as: 'averageSilencePercentage'
+          property :average_summarization_suggestion_edit_distance, as: 'averageSummarizationSuggestionEditDistance'
+          property :average_summarization_suggestion_normalized_edit_distance, as: 'averageSummarizationSuggestionNormalizedEditDistance'
           property :average_turn_count, as: 'averageTurnCount'
+          property :avg_conversation_client_turn_sentiment_ema, as: 'avgConversationClientTurnSentimentEma'
+          property :contained_conversation_count, as: 'containedConversationCount'
+          property :contained_conversation_ratio, as: 'containedConversationRatio'
+          property :conversation_ai_coach_suggestion_count, as: 'conversationAiCoachSuggestionCount'
+          property :conversation_ai_coach_suggestion_ratio, as: 'conversationAiCoachSuggestionRatio'
           property :conversation_count, as: 'conversationCount'
+          property :conversation_suggested_summary_ratio, as: 'conversationSuggestedSummaryRatio'
+          property :conversation_total_agent_message_count, as: 'conversationTotalAgentMessageCount'
+          property :conversation_total_customer_message_count, as: 'conversationTotalCustomerMessageCount'
+          property :conversational_agents_average_audio_in_audio_out_latency, as: 'conversationalAgentsAverageAudioInAudioOutLatency'
+          property :conversational_agents_average_end_to_end_latency, as: 'conversationalAgentsAverageEndToEndLatency'
+          property :conversational_agents_average_llm_call_latency, as: 'conversationalAgentsAverageLlmCallLatency'
+          property :conversational_agents_average_tts_latency, as: 'conversationalAgentsAverageTtsLatency'
+          property :dialogflow_average_webhook_latency, as: 'dialogflowAverageWebhookLatency'
+          property :dialogflow_conversations_escalation_count, as: 'dialogflowConversationsEscalationCount'
+          property :dialogflow_conversations_escalation_ratio, as: 'dialogflowConversationsEscalationRatio'
+          property :dialogflow_interactions_no_input_ratio, as: 'dialogflowInteractionsNoInputRatio'
+          property :dialogflow_interactions_no_match_ratio, as: 'dialogflowInteractionsNoMatchRatio'
+          property :dialogflow_webhook_failure_ratio, as: 'dialogflowWebhookFailureRatio'
+          property :dialogflow_webhook_timeout_ratio, as: 'dialogflowWebhookTimeoutRatio'
+          property :knowledge_assist_negative_feedback_ratio, as: 'knowledgeAssistNegativeFeedbackRatio'
+          property :knowledge_assist_positive_feedback_ratio, as: 'knowledgeAssistPositiveFeedbackRatio'
+          property :knowledge_assist_result_count, as: 'knowledgeAssistResultCount'
+          property :knowledge_assist_uri_click_ratio, as: 'knowledgeAssistUriClickRatio'
+          property :knowledge_search_agent_query_source_ratio, as: 'knowledgeSearchAgentQuerySourceRatio'
+          property :knowledge_search_negative_feedback_ratio, as: 'knowledgeSearchNegativeFeedbackRatio'
+          property :knowledge_search_positive_feedback_ratio, as: 'knowledgeSearchPositiveFeedbackRatio'
+          property :knowledge_search_result_count, as: 'knowledgeSearchResultCount'
+          property :knowledge_search_suggested_query_source_ratio, as: 'knowledgeSearchSuggestedQuerySourceRatio'
+          property :knowledge_search_uri_click_ratio, as: 'knowledgeSearchUriClickRatio'
           collection :qa_tag_scores, as: 'qaTagScores', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasureQaTagScore, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointConversationMeasureQaTagScore::Representation
       
+          property :summarization_suggestion_edit_ratio, as: 'summarizationSuggestionEditRatio'
+          property :summarization_suggestion_result_count, as: 'summarizationSuggestionResultCount'
         end
       end
       
@@ -7964,6 +8237,31 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointDialogflowInteractionMeasure
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :percentile_audio_in_audio_out_latency, as: 'percentileAudioInAudioOutLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_end_to_end_latency, as: 'percentileEndToEndLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_llm_call_latency, as: 'percentileLlmCallLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_tool_use_latency, as: 'percentileToolUseLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+          property :percentile_tts_latency, as: 'percentileTtsLatency', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult::Representation
+      
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceDataPointPercentileResult
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :p50, as: 'p50'
+          property :p90, as: 'p90'
+          property :p99, as: 'p99'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1mainQueryMetricsResponseSliceTimeSeries
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -8116,6 +8414,7 @@ module Google
       class GoogleCloudContactcenterinsightsV1mainSpeechConfig
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
+          property :disable_word_time_offsets, as: 'disableWordTimeOffsets'
           property :speech_recognizer, as: 'speechRecognizer'
         end
       end

data/lib/google/apis/contactcenterinsights_v1/service.rb

@@ -1415,6 +1415,36 @@ module Google
           execute_or_queue_command(command, &block)
         end
         
+        # Gets the signed URI for the audio for the given conversation.
+        # @param [String] name
+        #   Required. The name of the conversation to sign.
+        # @param [String] fields
+        #   Selector specifying which fields to include in a partial response.
+        # @param [String] quota_user
+        #   Available to use for quota purposes for server-side applications. Can be any
+        #   arbitrary string assigned to a user, but should not exceed 40 characters.
+        # @param [Google::Apis::RequestOptions] options
+        #   Request-specific options
+        #
+        # @yield [result, err] Result & error if block supplied
+        # @yieldparam result [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse] parsed result object
+        # @yieldparam err [StandardError] error object if request failed
+        #
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse]
+        #
+        # @raise [Google::Apis::ServerError] An error occurred on the server and the request can be retried
+        # @raise [Google::Apis::ClientError] The request is invalid and should not be retried without modification
+        # @raise [Google::Apis::AuthorizationError] Authorization is required
+        def generate_project_location_authorized_view_set_authorized_view_conversation_signed_audio(name, fields: nil, quota_user: nil, options: nil, &block)
+          command = make_simple_command(:get, 'v1/{+name}:generateSignedAudio', options)
+          command.response_representation = Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse::Representation
+          command.response_class = Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse
+          command.params['name'] = name unless name.nil?
+          command.query['fields'] = fields unless fields.nil?
+          command.query['quotaUser'] = quota_user unless quota_user.nil?
+          execute_or_queue_command(command, &block)
+        end
+        
         # Gets a conversation.
         # @param [String] name
         #   Required. The name of the conversation to get.
@@ -2366,6 +2396,36 @@ module Google
           execute_or_queue_command(command, &block)
         end
         
+        # Gets the signed URI for the audio for the given conversation.
+        # @param [String] name
+        #   Required. The name of the conversation to sign.
+        # @param [String] fields
+        #   Selector specifying which fields to include in a partial response.
+        # @param [String] quota_user
+        #   Available to use for quota purposes for server-side applications. Can be any
+        #   arbitrary string assigned to a user, but should not exceed 40 characters.
+        # @param [Google::Apis::RequestOptions] options
+        #   Request-specific options
+        #
+        # @yield [result, err] Result & error if block supplied
+        # @yieldparam result [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse] parsed result object
+        # @yieldparam err [StandardError] error object if request failed
+        #
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse]
+        #
+        # @raise [Google::Apis::ServerError] An error occurred on the server and the request can be retried
+        # @raise [Google::Apis::ClientError] The request is invalid and should not be retried without modification
+        # @raise [Google::Apis::AuthorizationError] Authorization is required
+        def generate_project_location_conversation_signed_audio(name, fields: nil, quota_user: nil, options: nil, &block)
+          command = make_simple_command(:get, 'v1/{+name}:generateSignedAudio', options)
+          command.response_representation = Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse::Representation
+          command.response_class = Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse
+          command.params['name'] = name unless name.nil?
+          command.query['fields'] = fields unless fields.nil?
+          command.query['quotaUser'] = quota_user unless quota_user.nil?
+          execute_or_queue_command(command, &block)
+        end
+        
         # Gets a conversation.
         # @param [String] name
         #   Required. The name of the conversation to get.
@@ -3775,6 +3835,36 @@ module Google
           execute_or_queue_command(command, &block)
         end
         
+        # Gets the signed URI for the audio for the given conversation.
+        # @param [String] name
+        #   Required. The name of the conversation to sign.
+        # @param [String] fields
+        #   Selector specifying which fields to include in a partial response.
+        # @param [String] quota_user
+        #   Available to use for quota purposes for server-side applications. Can be any
+        #   arbitrary string assigned to a user, but should not exceed 40 characters.
+        # @param [Google::Apis::RequestOptions] options
+        #   Request-specific options
+        #
+        # @yield [result, err] Result & error if block supplied
+        # @yieldparam result [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse] parsed result object
+        # @yieldparam err [StandardError] error object if request failed
+        #
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse]
+        #
+        # @raise [Google::Apis::ServerError] An error occurred on the server and the request can be retried
+        # @raise [Google::Apis::ClientError] The request is invalid and should not be retried without modification
+        # @raise [Google::Apis::AuthorizationError] Authorization is required
+        def generate_project_location_dataset_conversation_signed_audio(name, fields: nil, quota_user: nil, options: nil, &block)
+          command = make_simple_command(:get, 'v1/{+name}:generateSignedAudio', options)
+          command.response_representation = Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse::Representation
+          command.response_class = Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GenerateConversationSignedAudioResponse
+          command.params['name'] = name unless name.nil?
+          command.query['fields'] = fields unless fields.nil?
+          command.query['quotaUser'] = quota_user unless quota_user.nil?
+          execute_or_queue_command(command, &block)
+        end
+        
         # Gets a conversation.
         # @param [String] name
         #   Required. The name of the conversation to get.

metadata

@@ -1,7 +1,7 @@
 --- !ruby/object:Gem::Specification
 name: google-apis-contactcenterinsights_v1
 version: !ruby/object:Gem::Version
-  version: 0.79.0
+  version: 0.81.0
 platform: ruby
 authors:
 - Google LLC
@@ -57,7 +57,7 @@ licenses:
 metadata:
   bug_tracker_uri: https://github.com/googleapis/google-api-ruby-client/issues
   changelog_uri: https://github.com/googleapis/google-api-ruby-client/tree/main/generated/google-apis-contactcenterinsights_v1/CHANGELOG.md
-  documentation_uri: https://googleapis.dev/ruby/google-apis-contactcenterinsights_v1/v0.79.0
+  documentation_uri: https://googleapis.dev/ruby/google-apis-contactcenterinsights_v1/v0.81.0
   source_code_uri: https://github.com/googleapis/google-api-ruby-client/tree/main/generated/google-apis-contactcenterinsights_v1
 rdoc_options: []
 require_paths: