google-apis-contactcenterinsights_v1 0.44.0 → 0.45.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -22,193 +22,6 @@ module Google
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module Apis
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module ContactcenterinsightsV1
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# Agent Coaching instructions that customer can configure.
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class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
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include Google::Apis::Core::Hashable
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# Optional. The action that human agent should take. For example, "apologize for
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# the slow shipping". If the users only want to use agent coaching for intent
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# detection, agent_action can be empty
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# Corresponds to the JSON property `agentAction`
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# @return [String]
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attr_accessor :agent_action
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# Optional. The condition of the instruction. For example, "the customer wants
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# to cancel an order". If the users want the instruction to be triggered
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# unconditionally, the condition can be empty.
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# Corresponds to the JSON property `condition`
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# @return [String]
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attr_accessor :condition
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# Optional. The detailed description of this instruction.
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# Corresponds to the JSON property `description`
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# @return [String]
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attr_accessor :description
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# Optional. Display name for the instruction.
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# Corresponds to the JSON property `displayName`
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# @return [String]
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attr_accessor :display_name
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# Optional. Additional information attached to this instruction.
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# Corresponds to the JSON property `metadata`
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# @return [Hash<String,String>]
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attr_accessor :metadata
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# Optional. The action that system should take. For example, "call GetOrderTime
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# with order_number=`order number provided by the customer`". If the users don't
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# have plugins or don't want to trigger plugins, the system_action can be empty
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# Corresponds to the JSON property `systemAction`
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# @return [String]
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attr_accessor :system_action
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@agent_action = args[:agent_action] if args.key?(:agent_action)
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@condition = args[:condition] if args.key?(:condition)
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@description = args[:description] if args.key?(:description)
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@display_name = args[:display_name] if args.key?(:display_name)
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@metadata = args[:metadata] if args.key?(:metadata)
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@system_action = args[:system_action] if args.key?(:system_action)
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end
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end
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# Suggestion for coaching agents.
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class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
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include Google::Apis::Core::Hashable
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# Optional. Suggested actions for the agent to take.
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# Corresponds to the JSON property `agentActionSuggestions`
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# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion>]
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attr_accessor :agent_action_suggestions
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# Optional. Instructions applicable based on the current context.
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# Corresponds to the JSON property `applicableInstructions`
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# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction>]
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attr_accessor :applicable_instructions
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# Optional. Sample response for the Agent.
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# Corresponds to the JSON property `sampleResponses`
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# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse>]
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attr_accessor :sample_responses
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# Self evaluations of the suggestion.
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# Corresponds to the JSON property `suggestionEval`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval]
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attr_accessor :suggestion_eval
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# Reasoning for the suggestion.
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# Corresponds to the JSON property `suggestionReasoning`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning]
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attr_accessor :suggestion_reasoning
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@agent_action_suggestions = args[:agent_action_suggestions] if args.key?(:agent_action_suggestions)
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@applicable_instructions = args[:applicable_instructions] if args.key?(:applicable_instructions)
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@sample_responses = args[:sample_responses] if args.key?(:sample_responses)
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@suggestion_eval = args[:suggestion_eval] if args.key?(:suggestion_eval)
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@suggestion_reasoning = args[:suggestion_reasoning] if args.key?(:suggestion_reasoning)
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end
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end
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# Actions suggested for the agent. This is based on applicable instructions.
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class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
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include Google::Apis::Core::Hashable
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# Optional. The suggested action for the agent.
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# Corresponds to the JSON property `agentAction`
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# @return [String]
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attr_accessor :agent_action
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@agent_action = args[:agent_action] if args.key?(:agent_action)
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end
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end
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# Self evaluations of the suggestion.
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class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
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include Google::Apis::Core::Hashable
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# Optional. Eval for Agent action suggestion.
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# Corresponds to the JSON property `actionActionSuggestionEval`
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# @return [String]
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attr_accessor :action_action_suggestion_eval
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# Optional. Eval for sample response.
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# Corresponds to the JSON property `sampleResponseEval`
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# @return [String]
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attr_accessor :sample_response_eval
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@action_action_suggestion_eval = args[:action_action_suggestion_eval] if args.key?(:action_action_suggestion_eval)
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@sample_response_eval = args[:sample_response_eval] if args.key?(:sample_response_eval)
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end
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end
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# Reasoning for the suggestion.
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class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
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include Google::Apis::Core::Hashable
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# Optional. The actions that the agent has taken already.
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# Corresponds to the JSON property `agentActionTaken`
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# @return [String]
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attr_accessor :agent_action_taken
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# Optional. Summary of the issue.
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# Corresponds to the JSON property `issueSummary`
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# @return [String]
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attr_accessor :issue_summary
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@agent_action_taken = args[:agent_action_taken] if args.key?(:agent_action_taken)
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@issue_summary = args[:issue_summary] if args.key?(:issue_summary)
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end
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end
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# Sample response that the agent can use. This could be based on applicable
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# instructions and ingested data from other systems.
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class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
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include Google::Apis::Core::Hashable
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# Optional. Sample response for Agent in text.
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# Corresponds to the JSON property `responseText`
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# @return [String]
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attr_accessor :response_text
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@response_text = args[:response_text] if args.key?(:response_text)
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end
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end
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# The analysis resource.
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class GoogleCloudContactcenterinsightsV1Analysis
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include Google::Apis::Core::Hashable
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end
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end
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# Suggestion generated using free form generator.
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class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
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include Google::Apis::Core::Hashable
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# Optional. Labels for the generator.
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# Corresponds to the JSON property `labels`
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# @return [Array<String>]
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attr_accessor :labels
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# Required. Free form suggestion.
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# Corresponds to the JSON property `response`
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# @return [String]
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attr_accessor :response
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@labels = args[:labels] if args.key?(:labels)
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@response = args[:response] if args.key?(:response)
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end
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end
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# A Cloud Storage source of conversation data.
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class GoogleCloudContactcenterinsightsV1GcsSource
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include Google::Apis::Core::Hashable
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end
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end
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# Suggestion generated using a Generator.
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class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
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include Google::Apis::Core::Hashable
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# Suggestion for coaching agents.
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# Corresponds to the JSON property `agentCoachingSuggestion`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion]
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attr_accessor :agent_coaching_suggestion
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# Suggestion generated using free form generator.
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# Corresponds to the JSON property `freeFormSuggestion`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion]
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attr_accessor :free_form_suggestion
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# Suggested summary of the conversation.
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# Corresponds to the JSON property `summarySuggestion`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion]
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attr_accessor :summary_suggestion
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@agent_coaching_suggestion = args[:agent_coaching_suggestion] if args.key?(:agent_coaching_suggestion)
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@free_form_suggestion = args[:free_form_suggestion] if args.key?(:free_form_suggestion)
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@summary_suggestion = args[:summary_suggestion] if args.key?(:summary_suggestion)
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end
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end
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# Represents response from generators.
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class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
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include Google::Apis::Core::Hashable
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# Suggestion generated using a Generator.
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# Corresponds to the JSON property `generatorSuggestion`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion]
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attr_accessor :generator_suggestion
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@generator_suggestion = args[:generator_suggestion] if args.key?(:generator_suggestion)
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end
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end
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# Response for Knowledge Assist. Contains suggested query and optionally
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# includes an answer for the query.
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class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
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include Google::Apis::Core::Hashable
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# Represents a suggested query.
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# Corresponds to the JSON property `suggestedQuery`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery]
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attr_accessor :suggested_query
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# Represents an answer from Knowledge. Cuurently supports FAQ and Generative
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# answers.
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# Corresponds to the JSON property `suggestedQueryAnswer`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer]
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attr_accessor :suggested_query_answer
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@suggested_query = args[:suggested_query] if args.key?(:suggested_query)
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@suggested_query_answer = args[:suggested_query_answer] if args.key?(:suggested_query_answer)
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end
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end
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# Represents an answer from Knowledge. Cuurently supports FAQ and Generative
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# answers.
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class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
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include Google::Apis::Core::Hashable
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# The piece of text from the `source` that answers this suggested query.
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# Corresponds to the JSON property `answerText`
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# @return [String]
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attr_accessor :answer_text
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# Details about source of FAQ answer.
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# Corresponds to the JSON property `faqSource`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource]
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attr_accessor :faq_source
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# Details about source of Generative answer.
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# Corresponds to the JSON property `generativeSource`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource]
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attr_accessor :generative_source
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# Details about source of Intent Matching answer.
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# Corresponds to the JSON property `intentMatchingSource`
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# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource]
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attr_accessor :intent_matching_source
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# The system's confidence score that this answer is a good match for this
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# conversational query. The range is from 0.0 (completely uncertain) to 1.0 (
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# completely certain).
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# Corresponds to the JSON property `matchConfidence`
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# @return [Float]
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attr_accessor :match_confidence
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def initialize(**args)
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update!(**args)
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end
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# Update properties of this object
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def update!(**args)
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@answer_text = args[:answer_text] if args.key?(:answer_text)
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@faq_source = args[:faq_source] if args.key?(:faq_source)
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@generative_source = args[:generative_source] if args.key?(:generative_source)
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@intent_matching_source = args[:intent_matching_source] if args.key?(:intent_matching_source)
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@match_confidence = args[:match_confidence] if args.key?(:match_confidence)
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end
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end
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-
# Details about source of FAQ answer.
|
2413
|
-
class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
|
2414
|
-
include Google::Apis::Core::Hashable
|
2415
|
-
|
2416
|
-
# Indicates which Knowledge Document this answer was extracted from. Format: `
|
2417
|
-
# projects//knowledgeBases//documents/`.
|
2418
|
-
# Corresponds to the JSON property `document`
|
2419
|
-
# @return [String]
|
2420
|
-
attr_accessor :document
|
2421
|
-
|
2422
|
-
# The corresponding FAQ question.
|
2423
|
-
# Corresponds to the JSON property `question`
|
2424
|
-
# @return [String]
|
2425
|
-
attr_accessor :question
|
2426
|
-
|
2427
|
-
def initialize(**args)
|
2428
|
-
update!(**args)
|
2429
|
-
end
|
2430
|
-
|
2431
|
-
# Update properties of this object
|
2432
|
-
def update!(**args)
|
2433
|
-
@document = args[:document] if args.key?(:document)
|
2434
|
-
@question = args[:question] if args.key?(:question)
|
2435
|
-
end
|
2436
|
-
end
|
2437
|
-
|
2438
|
-
# Details about source of Generative answer.
|
2439
|
-
class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
|
2440
|
-
include Google::Apis::Core::Hashable
|
2441
|
-
|
2442
|
-
# All snippets used for this Generative Prediction, with their source URI and
|
2443
|
-
# data.
|
2444
|
-
# Corresponds to the JSON property `snippets`
|
2445
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet>]
|
2446
|
-
attr_accessor :snippets
|
2447
|
-
|
2448
|
-
def initialize(**args)
|
2449
|
-
update!(**args)
|
2450
|
-
end
|
2451
|
-
|
2452
|
-
# Update properties of this object
|
2453
|
-
def update!(**args)
|
2454
|
-
@snippets = args[:snippets] if args.key?(:snippets)
|
2455
|
-
end
|
2456
|
-
end
|
2457
|
-
|
2458
|
-
# Snippet Source for a Generative Prediction.
|
2459
|
-
class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
|
2460
|
-
include Google::Apis::Core::Hashable
|
2461
|
-
|
2462
|
-
# Indicates which Knowledge Document this snippet was extracted from. Format: `
|
2463
|
-
# projects//knowledgeBases//documents/`.
|
2464
|
-
# Corresponds to the JSON property `document`
|
2465
|
-
# @return [String]
|
2466
|
-
attr_accessor :document
|
2467
|
-
|
2468
|
-
# text taken from that URI.
|
2469
|
-
# Corresponds to the JSON property `text`
|
2470
|
-
# @return [String]
|
2471
|
-
attr_accessor :text
|
2472
|
-
|
2473
|
-
# Title of the document.
|
2474
|
-
# Corresponds to the JSON property `title`
|
2475
|
-
# @return [String]
|
2476
|
-
attr_accessor :title
|
2477
|
-
|
2478
|
-
# URI the data is sourced from.
|
2479
|
-
# Corresponds to the JSON property `uri`
|
2480
|
-
# @return [String]
|
2481
|
-
attr_accessor :uri
|
2482
|
-
|
2483
|
-
def initialize(**args)
|
2484
|
-
update!(**args)
|
2485
|
-
end
|
2486
|
-
|
2487
|
-
# Update properties of this object
|
2488
|
-
def update!(**args)
|
2489
|
-
@document = args[:document] if args.key?(:document)
|
2490
|
-
@text = args[:text] if args.key?(:text)
|
2491
|
-
@title = args[:title] if args.key?(:title)
|
2492
|
-
@uri = args[:uri] if args.key?(:uri)
|
2493
|
-
end
|
2494
|
-
end
|
2495
|
-
|
2496
|
-
# Details about source of Intent Matching answer.
|
2497
|
-
class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
|
2498
|
-
include Google::Apis::Core::Hashable
|
2499
|
-
|
2500
|
-
# Title of the document.
|
2501
|
-
# Corresponds to the JSON property `title`
|
2502
|
-
# @return [String]
|
2503
|
-
attr_accessor :title
|
2504
|
-
|
2505
|
-
# URI the data is sourced from.
|
2506
|
-
# Corresponds to the JSON property `uri`
|
2507
|
-
# @return [String]
|
2508
|
-
attr_accessor :uri
|
2509
|
-
|
2510
|
-
def initialize(**args)
|
2511
|
-
update!(**args)
|
2512
|
-
end
|
2513
|
-
|
2514
|
-
# Update properties of this object
|
2515
|
-
def update!(**args)
|
2516
|
-
@title = args[:title] if args.key?(:title)
|
2517
|
-
@uri = args[:uri] if args.key?(:uri)
|
2518
|
-
end
|
2519
|
-
end
|
2520
|
-
|
2521
|
-
# Represents a suggested query.
|
2522
|
-
class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
|
2523
|
-
include Google::Apis::Core::Hashable
|
2524
|
-
|
2525
|
-
# Suggested query text.
|
2526
|
-
# Corresponds to the JSON property `queryText`
|
2527
|
-
# @return [String]
|
2528
|
-
attr_accessor :query_text
|
2529
|
-
|
2530
|
-
# Suggested query score.
|
2531
|
-
# Corresponds to the JSON property `score`
|
2532
|
-
# @return [Float]
|
2533
|
-
attr_accessor :score
|
2534
|
-
|
2535
|
-
def initialize(**args)
|
2536
|
-
update!(**args)
|
2537
|
-
end
|
2538
|
-
|
2539
|
-
# Update properties of this object
|
2540
|
-
def update!(**args)
|
2541
|
-
@query_text = args[:query_text] if args.key?(:query_text)
|
2542
|
-
@score = args[:score] if args.key?(:score)
|
2543
|
-
end
|
2544
|
-
end
|
2545
|
-
|
2546
2077
|
# The data for a hold annotation.
|
2547
2078
|
class GoogleCloudContactcenterinsightsV1HoldData
|
2548
2079
|
include Google::Apis::Core::Hashable
|
@@ -3682,22 +3213,6 @@ module Google
|
|
3682
3213
|
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData]
|
3683
3214
|
attr_accessor :faq_answer
|
3684
3215
|
|
3685
|
-
# Represents response from generators.
|
3686
|
-
# Corresponds to the JSON property `generatorSuggestionResult`
|
3687
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse]
|
3688
|
-
attr_accessor :generator_suggestion_result
|
3689
|
-
|
3690
|
-
# Response for Knowledge Assist. Contains suggested query and optionally
|
3691
|
-
# includes an answer for the query.
|
3692
|
-
# Corresponds to the JSON property `knowledgeAssistResult`
|
3693
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse]
|
3694
|
-
attr_accessor :knowledge_assist_result
|
3695
|
-
|
3696
|
-
# Represents a SearchKnowledge answer.
|
3697
|
-
# Corresponds to the JSON property `knowledgeSearchResult`
|
3698
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer]
|
3699
|
-
attr_accessor :knowledge_search_result
|
3700
|
-
|
3701
3216
|
# Agent Assist Smart Compose suggestion data.
|
3702
3217
|
# Corresponds to the JSON property `smartComposeSuggestion`
|
3703
3218
|
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData]
|
@@ -3713,6 +3228,11 @@ module Google
|
|
3713
3228
|
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary]
|
3714
3229
|
attr_accessor :start_boundary
|
3715
3230
|
|
3231
|
+
# Explicit input used for generating the answer
|
3232
|
+
# Corresponds to the JSON property `userInput`
|
3233
|
+
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput]
|
3234
|
+
attr_accessor :user_input
|
3235
|
+
|
3716
3236
|
def initialize(**args)
|
3717
3237
|
update!(**args)
|
3718
3238
|
end
|
@@ -3727,83 +3247,28 @@ module Google
|
|
3727
3247
|
@dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction)
|
3728
3248
|
@end_boundary = args[:end_boundary] if args.key?(:end_boundary)
|
3729
3249
|
@faq_answer = args[:faq_answer] if args.key?(:faq_answer)
|
3730
|
-
@generator_suggestion_result = args[:generator_suggestion_result] if args.key?(:generator_suggestion_result)
|
3731
|
-
@knowledge_assist_result = args[:knowledge_assist_result] if args.key?(:knowledge_assist_result)
|
3732
|
-
@knowledge_search_result = args[:knowledge_search_result] if args.key?(:knowledge_search_result)
|
3733
3250
|
@smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion)
|
3734
3251
|
@smart_reply = args[:smart_reply] if args.key?(:smart_reply)
|
3735
3252
|
@start_boundary = args[:start_boundary] if args.key?(:start_boundary)
|
3253
|
+
@user_input = args[:user_input] if args.key?(:user_input)
|
3736
3254
|
end
|
3737
3255
|
end
|
3738
3256
|
|
3739
|
-
#
|
3740
|
-
class
|
3257
|
+
# Explicit input used for generating the answer
|
3258
|
+
class GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput
|
3741
3259
|
include Google::Apis::Core::Hashable
|
3742
3260
|
|
3743
|
-
# The
|
3744
|
-
#
|
3745
|
-
# Corresponds to the JSON property `
|
3261
|
+
# The resource name of associated generator. Format: `projects//locations//
|
3262
|
+
# generators/`
|
3263
|
+
# Corresponds to the JSON property `generatorName`
|
3746
3264
|
# @return [String]
|
3747
|
-
attr_accessor :
|
3265
|
+
attr_accessor :generator_name
|
3748
3266
|
|
3749
|
-
#
|
3750
|
-
#
|
3751
|
-
#
|
3752
|
-
attr_accessor :answer_record
|
3753
|
-
|
3754
|
-
# All sources used to generate the answer.
|
3755
|
-
# Corresponds to the JSON property `answerSources`
|
3756
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource>]
|
3757
|
-
attr_accessor :answer_sources
|
3758
|
-
|
3759
|
-
# The type of the answer.
|
3760
|
-
# Corresponds to the JSON property `answerType`
|
3761
|
-
# @return [String]
|
3762
|
-
attr_accessor :answer_type
|
3763
|
-
|
3764
|
-
# The confidence score in [0.0, 1.0] range.
|
3765
|
-
# Corresponds to the JSON property `confidenceScore`
|
3766
|
-
# @return [Float]
|
3767
|
-
attr_accessor :confidence_score
|
3768
|
-
|
3769
|
-
def initialize(**args)
|
3770
|
-
update!(**args)
|
3771
|
-
end
|
3772
|
-
|
3773
|
-
# Update properties of this object
|
3774
|
-
def update!(**args)
|
3775
|
-
@answer = args[:answer] if args.key?(:answer)
|
3776
|
-
@answer_record = args[:answer_record] if args.key?(:answer_record)
|
3777
|
-
@answer_sources = args[:answer_sources] if args.key?(:answer_sources)
|
3778
|
-
@answer_type = args[:answer_type] if args.key?(:answer_type)
|
3779
|
-
@confidence_score = args[:confidence_score] if args.key?(:confidence_score)
|
3780
|
-
end
|
3781
|
-
end
|
3782
|
-
|
3783
|
-
# The sources of the answers.
|
3784
|
-
class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
|
3785
|
-
include Google::Apis::Core::Hashable
|
3786
|
-
|
3787
|
-
# The document from which the snippet was extracted. Format: `projects//
|
3788
|
-
# knowledgeBases//documents/`
|
3789
|
-
# Corresponds to the JSON property `document`
|
3790
|
-
# @return [String]
|
3791
|
-
attr_accessor :document
|
3792
|
-
|
3793
|
-
# The relevant snippet of the article.
|
3794
|
-
# Corresponds to the JSON property `snippet`
|
3795
|
-
# @return [String]
|
3796
|
-
attr_accessor :snippet
|
3797
|
-
|
3798
|
-
# The title of the article.
|
3799
|
-
# Corresponds to the JSON property `title`
|
3800
|
-
# @return [String]
|
3801
|
-
attr_accessor :title
|
3802
|
-
|
3803
|
-
# The URI of the article.
|
3804
|
-
# Corresponds to the JSON property `uri`
|
3267
|
+
# Query text. Article Search uses this to store the input query used to generate
|
3268
|
+
# the search results.
|
3269
|
+
# Corresponds to the JSON property `query`
|
3805
3270
|
# @return [String]
|
3806
|
-
attr_accessor :
|
3271
|
+
attr_accessor :query
|
3807
3272
|
|
3808
3273
|
def initialize(**args)
|
3809
3274
|
update!(**args)
|
@@ -3811,10 +3276,8 @@ module Google
|
|
3811
3276
|
|
3812
3277
|
# Update properties of this object
|
3813
3278
|
def update!(**args)
|
3814
|
-
@
|
3815
|
-
@
|
3816
|
-
@title = args[:title] if args.key?(:title)
|
3817
|
-
@uri = args[:uri] if args.key?(:uri)
|
3279
|
+
@generator_name = args[:generator_name] if args.key?(:generator_name)
|
3280
|
+
@query = args[:query] if args.key?(:query)
|
3818
3281
|
end
|
3819
3282
|
end
|
3820
3283
|
|
@@ -4087,50 +3550,6 @@ module Google
|
|
4087
3550
|
end
|
4088
3551
|
end
|
4089
3552
|
|
4090
|
-
# Suggested summary of the conversation.
|
4091
|
-
class GoogleCloudContactcenterinsightsV1SummarySuggestion
|
4092
|
-
include Google::Apis::Core::Hashable
|
4093
|
-
|
4094
|
-
# Required. All the parts of generated summary.
|
4095
|
-
# Corresponds to the JSON property `summarySections`
|
4096
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection>]
|
4097
|
-
attr_accessor :summary_sections
|
4098
|
-
|
4099
|
-
def initialize(**args)
|
4100
|
-
update!(**args)
|
4101
|
-
end
|
4102
|
-
|
4103
|
-
# Update properties of this object
|
4104
|
-
def update!(**args)
|
4105
|
-
@summary_sections = args[:summary_sections] if args.key?(:summary_sections)
|
4106
|
-
end
|
4107
|
-
end
|
4108
|
-
|
4109
|
-
# A component of the generated summary.
|
4110
|
-
class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
|
4111
|
-
include Google::Apis::Core::Hashable
|
4112
|
-
|
4113
|
-
# Required. Name of the section.
|
4114
|
-
# Corresponds to the JSON property `section`
|
4115
|
-
# @return [String]
|
4116
|
-
attr_accessor :section
|
4117
|
-
|
4118
|
-
# Required. Summary text for the section.
|
4119
|
-
# Corresponds to the JSON property `summary`
|
4120
|
-
# @return [String]
|
4121
|
-
attr_accessor :summary
|
4122
|
-
|
4123
|
-
def initialize(**args)
|
4124
|
-
update!(**args)
|
4125
|
-
end
|
4126
|
-
|
4127
|
-
# Update properties of this object
|
4128
|
-
def update!(**args)
|
4129
|
-
@section = args[:section] if args.key?(:section)
|
4130
|
-
@summary = args[:summary] if args.key?(:summary)
|
4131
|
-
end
|
4132
|
-
end
|
4133
|
-
|
4134
3553
|
# Metadata for undeploying an issue model.
|
4135
3554
|
class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
|
4136
3555
|
include Google::Apis::Core::Hashable
|
@@ -4335,198 +3754,11 @@ module Google
|
|
4335
3754
|
|
4336
3755
|
# Update properties of this object
|
4337
3756
|
def update!(**args)
|
4338
|
-
@create_time = args[:create_time] if args.key?(:create_time)
|
4339
|
-
@display_name = args[:display_name] if args.key?(:display_name)
|
4340
|
-
@name = args[:name] if args.key?(:name)
|
4341
|
-
@update_time = args[:update_time] if args.key?(:update_time)
|
4342
|
-
@value = args[:value] if args.key?(:value)
|
4343
|
-
end
|
4344
|
-
end
|
4345
|
-
|
4346
|
-
# Agent Coaching instructions that customer can configure.
|
4347
|
-
class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
|
4348
|
-
include Google::Apis::Core::Hashable
|
4349
|
-
|
4350
|
-
# Optional. The action that human agent should take. For example, "apologize for
|
4351
|
-
# the slow shipping". If the users only want to use agent coaching for intent
|
4352
|
-
# detection, agent_action can be empty
|
4353
|
-
# Corresponds to the JSON property `agentAction`
|
4354
|
-
# @return [String]
|
4355
|
-
attr_accessor :agent_action
|
4356
|
-
|
4357
|
-
# Optional. The condition of the instruction. For example, "the customer wants
|
4358
|
-
# to cancel an order". If the users want the instruction to be triggered
|
4359
|
-
# unconditionally, the condition can be empty.
|
4360
|
-
# Corresponds to the JSON property `condition`
|
4361
|
-
# @return [String]
|
4362
|
-
attr_accessor :condition
|
4363
|
-
|
4364
|
-
# Optional. The detailed description of this instruction.
|
4365
|
-
# Corresponds to the JSON property `description`
|
4366
|
-
# @return [String]
|
4367
|
-
attr_accessor :description
|
4368
|
-
|
4369
|
-
# Optional. Display name for the instruction.
|
4370
|
-
# Corresponds to the JSON property `displayName`
|
4371
|
-
# @return [String]
|
4372
|
-
attr_accessor :display_name
|
4373
|
-
|
4374
|
-
# Optional. Additional information attached to this instruction.
|
4375
|
-
# Corresponds to the JSON property `metadata`
|
4376
|
-
# @return [Hash<String,String>]
|
4377
|
-
attr_accessor :metadata
|
4378
|
-
|
4379
|
-
# Optional. The action that system should take. For example, "call GetOrderTime
|
4380
|
-
# with order_number=`order number provided by the customer`". If the users don't
|
4381
|
-
# have plugins or don't want to trigger plugins, the system_action can be empty
|
4382
|
-
# Corresponds to the JSON property `systemAction`
|
4383
|
-
# @return [String]
|
4384
|
-
attr_accessor :system_action
|
4385
|
-
|
4386
|
-
def initialize(**args)
|
4387
|
-
update!(**args)
|
4388
|
-
end
|
4389
|
-
|
4390
|
-
# Update properties of this object
|
4391
|
-
def update!(**args)
|
4392
|
-
@agent_action = args[:agent_action] if args.key?(:agent_action)
|
4393
|
-
@condition = args[:condition] if args.key?(:condition)
|
4394
|
-
@description = args[:description] if args.key?(:description)
|
4395
|
-
@display_name = args[:display_name] if args.key?(:display_name)
|
4396
|
-
@metadata = args[:metadata] if args.key?(:metadata)
|
4397
|
-
@system_action = args[:system_action] if args.key?(:system_action)
|
4398
|
-
end
|
4399
|
-
end
|
4400
|
-
|
4401
|
-
# Suggestion for coaching agents.
|
4402
|
-
class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
|
4403
|
-
include Google::Apis::Core::Hashable
|
4404
|
-
|
4405
|
-
# Optional. Suggested actions for the agent to take.
|
4406
|
-
# Corresponds to the JSON property `agentActionSuggestions`
|
4407
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion>]
|
4408
|
-
attr_accessor :agent_action_suggestions
|
4409
|
-
|
4410
|
-
# Optional. Instructions applicable based on the current context.
|
4411
|
-
# Corresponds to the JSON property `applicableInstructions`
|
4412
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction>]
|
4413
|
-
attr_accessor :applicable_instructions
|
4414
|
-
|
4415
|
-
# Optional. Sample response for the Agent.
|
4416
|
-
# Corresponds to the JSON property `sampleResponses`
|
4417
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse>]
|
4418
|
-
attr_accessor :sample_responses
|
4419
|
-
|
4420
|
-
# Self evaluations of the suggestion.
|
4421
|
-
# Corresponds to the JSON property `suggestionEval`
|
4422
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval]
|
4423
|
-
attr_accessor :suggestion_eval
|
4424
|
-
|
4425
|
-
# Reasoning for the suggestion.
|
4426
|
-
# Corresponds to the JSON property `suggestionReasoning`
|
4427
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning]
|
4428
|
-
attr_accessor :suggestion_reasoning
|
4429
|
-
|
4430
|
-
def initialize(**args)
|
4431
|
-
update!(**args)
|
4432
|
-
end
|
4433
|
-
|
4434
|
-
# Update properties of this object
|
4435
|
-
def update!(**args)
|
4436
|
-
@agent_action_suggestions = args[:agent_action_suggestions] if args.key?(:agent_action_suggestions)
|
4437
|
-
@applicable_instructions = args[:applicable_instructions] if args.key?(:applicable_instructions)
|
4438
|
-
@sample_responses = args[:sample_responses] if args.key?(:sample_responses)
|
4439
|
-
@suggestion_eval = args[:suggestion_eval] if args.key?(:suggestion_eval)
|
4440
|
-
@suggestion_reasoning = args[:suggestion_reasoning] if args.key?(:suggestion_reasoning)
|
4441
|
-
end
|
4442
|
-
end
|
4443
|
-
|
4444
|
-
# Actions suggested for the agent. This is based on applicable instructions.
|
4445
|
-
class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
|
4446
|
-
include Google::Apis::Core::Hashable
|
4447
|
-
|
4448
|
-
# Optional. The suggested action for the agent.
|
4449
|
-
# Corresponds to the JSON property `agentAction`
|
4450
|
-
# @return [String]
|
4451
|
-
attr_accessor :agent_action
|
4452
|
-
|
4453
|
-
def initialize(**args)
|
4454
|
-
update!(**args)
|
4455
|
-
end
|
4456
|
-
|
4457
|
-
# Update properties of this object
|
4458
|
-
def update!(**args)
|
4459
|
-
@agent_action = args[:agent_action] if args.key?(:agent_action)
|
4460
|
-
end
|
4461
|
-
end
|
4462
|
-
|
4463
|
-
# Self evaluations of the suggestion.
|
4464
|
-
class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
|
4465
|
-
include Google::Apis::Core::Hashable
|
4466
|
-
|
4467
|
-
# Optional. Eval for Agent action suggestion.
|
4468
|
-
# Corresponds to the JSON property `actionActionSuggestionEval`
|
4469
|
-
# @return [String]
|
4470
|
-
attr_accessor :action_action_suggestion_eval
|
4471
|
-
|
4472
|
-
# Optional. Eval for sample response.
|
4473
|
-
# Corresponds to the JSON property `sampleResponseEval`
|
4474
|
-
# @return [String]
|
4475
|
-
attr_accessor :sample_response_eval
|
4476
|
-
|
4477
|
-
def initialize(**args)
|
4478
|
-
update!(**args)
|
4479
|
-
end
|
4480
|
-
|
4481
|
-
# Update properties of this object
|
4482
|
-
def update!(**args)
|
4483
|
-
@action_action_suggestion_eval = args[:action_action_suggestion_eval] if args.key?(:action_action_suggestion_eval)
|
4484
|
-
@sample_response_eval = args[:sample_response_eval] if args.key?(:sample_response_eval)
|
4485
|
-
end
|
4486
|
-
end
|
4487
|
-
|
4488
|
-
# Reasoning for the suggestion.
|
4489
|
-
class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
|
4490
|
-
include Google::Apis::Core::Hashable
|
4491
|
-
|
4492
|
-
# Optional. The actions that the agent has taken already.
|
4493
|
-
# Corresponds to the JSON property `agentActionTaken`
|
4494
|
-
# @return [String]
|
4495
|
-
attr_accessor :agent_action_taken
|
4496
|
-
|
4497
|
-
# Optional. Summary of the issue.
|
4498
|
-
# Corresponds to the JSON property `issueSummary`
|
4499
|
-
# @return [String]
|
4500
|
-
attr_accessor :issue_summary
|
4501
|
-
|
4502
|
-
def initialize(**args)
|
4503
|
-
update!(**args)
|
4504
|
-
end
|
4505
|
-
|
4506
|
-
# Update properties of this object
|
4507
|
-
def update!(**args)
|
4508
|
-
@agent_action_taken = args[:agent_action_taken] if args.key?(:agent_action_taken)
|
4509
|
-
@issue_summary = args[:issue_summary] if args.key?(:issue_summary)
|
4510
|
-
end
|
4511
|
-
end
|
4512
|
-
|
4513
|
-
# Sample response that the agent can use. This could be based on applicable
|
4514
|
-
# instructions and ingested data from other systems.
|
4515
|
-
class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
|
4516
|
-
include Google::Apis::Core::Hashable
|
4517
|
-
|
4518
|
-
# Optional. Sample response for Agent in text.
|
4519
|
-
# Corresponds to the JSON property `responseText`
|
4520
|
-
# @return [String]
|
4521
|
-
attr_accessor :response_text
|
4522
|
-
|
4523
|
-
def initialize(**args)
|
4524
|
-
update!(**args)
|
4525
|
-
end
|
4526
|
-
|
4527
|
-
# Update properties of this object
|
4528
|
-
def update!(**args)
|
4529
|
-
@response_text = args[:response_text] if args.key?(:response_text)
|
3757
|
+
@create_time = args[:create_time] if args.key?(:create_time)
|
3758
|
+
@display_name = args[:display_name] if args.key?(:display_name)
|
3759
|
+
@name = args[:name] if args.key?(:name)
|
3760
|
+
@update_time = args[:update_time] if args.key?(:update_time)
|
3761
|
+
@value = args[:value] if args.key?(:value)
|
4530
3762
|
end
|
4531
3763
|
end
|
4532
3764
|
|
@@ -6398,31 +5630,6 @@ module Google
|
|
6398
5630
|
end
|
6399
5631
|
end
|
6400
5632
|
|
6401
|
-
# Suggestion generated using free form generator.
|
6402
|
-
class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
|
6403
|
-
include Google::Apis::Core::Hashable
|
6404
|
-
|
6405
|
-
# Optional. Labels for the generator.
|
6406
|
-
# Corresponds to the JSON property `labels`
|
6407
|
-
# @return [Array<String>]
|
6408
|
-
attr_accessor :labels
|
6409
|
-
|
6410
|
-
# Required. Free form suggestion.
|
6411
|
-
# Corresponds to the JSON property `response`
|
6412
|
-
# @return [String]
|
6413
|
-
attr_accessor :response
|
6414
|
-
|
6415
|
-
def initialize(**args)
|
6416
|
-
update!(**args)
|
6417
|
-
end
|
6418
|
-
|
6419
|
-
# Update properties of this object
|
6420
|
-
def update!(**args)
|
6421
|
-
@labels = args[:labels] if args.key?(:labels)
|
6422
|
-
@response = args[:response] if args.key?(:response)
|
6423
|
-
end
|
6424
|
-
end
|
6425
|
-
|
6426
5633
|
# A Cloud Storage source of conversation data.
|
6427
5634
|
class GoogleCloudContactcenterinsightsV1alpha1GcsSource
|
6428
5635
|
include Google::Apis::Core::Hashable
|
@@ -6449,263 +5656,6 @@ module Google
|
|
6449
5656
|
end
|
6450
5657
|
end
|
6451
5658
|
|
6452
|
-
# Suggestion generated using a Generator.
|
6453
|
-
class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
|
6454
|
-
include Google::Apis::Core::Hashable
|
6455
|
-
|
6456
|
-
# Suggestion for coaching agents.
|
6457
|
-
# Corresponds to the JSON property `agentCoachingSuggestion`
|
6458
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion]
|
6459
|
-
attr_accessor :agent_coaching_suggestion
|
6460
|
-
|
6461
|
-
# Suggestion generated using free form generator.
|
6462
|
-
# Corresponds to the JSON property `freeFormSuggestion`
|
6463
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion]
|
6464
|
-
attr_accessor :free_form_suggestion
|
6465
|
-
|
6466
|
-
# Suggested summary of the conversation.
|
6467
|
-
# Corresponds to the JSON property `summarySuggestion`
|
6468
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion]
|
6469
|
-
attr_accessor :summary_suggestion
|
6470
|
-
|
6471
|
-
def initialize(**args)
|
6472
|
-
update!(**args)
|
6473
|
-
end
|
6474
|
-
|
6475
|
-
# Update properties of this object
|
6476
|
-
def update!(**args)
|
6477
|
-
@agent_coaching_suggestion = args[:agent_coaching_suggestion] if args.key?(:agent_coaching_suggestion)
|
6478
|
-
@free_form_suggestion = args[:free_form_suggestion] if args.key?(:free_form_suggestion)
|
6479
|
-
@summary_suggestion = args[:summary_suggestion] if args.key?(:summary_suggestion)
|
6480
|
-
end
|
6481
|
-
end
|
6482
|
-
|
6483
|
-
# Represents response from generators.
|
6484
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
|
6485
|
-
include Google::Apis::Core::Hashable
|
6486
|
-
|
6487
|
-
# Suggestion generated using a Generator.
|
6488
|
-
# Corresponds to the JSON property `generatorSuggestion`
|
6489
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion]
|
6490
|
-
attr_accessor :generator_suggestion
|
6491
|
-
|
6492
|
-
def initialize(**args)
|
6493
|
-
update!(**args)
|
6494
|
-
end
|
6495
|
-
|
6496
|
-
# Update properties of this object
|
6497
|
-
def update!(**args)
|
6498
|
-
@generator_suggestion = args[:generator_suggestion] if args.key?(:generator_suggestion)
|
6499
|
-
end
|
6500
|
-
end
|
6501
|
-
|
6502
|
-
# Response for Knowledge Assist. Contains suggested query and optionally
|
6503
|
-
# includes an answer for the query.
|
6504
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
|
6505
|
-
include Google::Apis::Core::Hashable
|
6506
|
-
|
6507
|
-
# Represents a suggested query.
|
6508
|
-
# Corresponds to the JSON property `suggestedQuery`
|
6509
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery]
|
6510
|
-
attr_accessor :suggested_query
|
6511
|
-
|
6512
|
-
# Represents an answer from Knowledge. Cuurently supports FAQ and Generative
|
6513
|
-
# answers.
|
6514
|
-
# Corresponds to the JSON property `suggestedQueryAnswer`
|
6515
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer]
|
6516
|
-
attr_accessor :suggested_query_answer
|
6517
|
-
|
6518
|
-
def initialize(**args)
|
6519
|
-
update!(**args)
|
6520
|
-
end
|
6521
|
-
|
6522
|
-
# Update properties of this object
|
6523
|
-
def update!(**args)
|
6524
|
-
@suggested_query = args[:suggested_query] if args.key?(:suggested_query)
|
6525
|
-
@suggested_query_answer = args[:suggested_query_answer] if args.key?(:suggested_query_answer)
|
6526
|
-
end
|
6527
|
-
end
|
6528
|
-
|
6529
|
-
# Represents an answer from Knowledge. Cuurently supports FAQ and Generative
|
6530
|
-
# answers.
|
6531
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
|
6532
|
-
include Google::Apis::Core::Hashable
|
6533
|
-
|
6534
|
-
# The piece of text from the `source` that answers this suggested query.
|
6535
|
-
# Corresponds to the JSON property `answerText`
|
6536
|
-
# @return [String]
|
6537
|
-
attr_accessor :answer_text
|
6538
|
-
|
6539
|
-
# Details about source of FAQ answer.
|
6540
|
-
# Corresponds to the JSON property `faqSource`
|
6541
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource]
|
6542
|
-
attr_accessor :faq_source
|
6543
|
-
|
6544
|
-
# Details about source of Generative answer.
|
6545
|
-
# Corresponds to the JSON property `generativeSource`
|
6546
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource]
|
6547
|
-
attr_accessor :generative_source
|
6548
|
-
|
6549
|
-
# Details about source of Intent Matching answer.
|
6550
|
-
# Corresponds to the JSON property `intentMatchingSource`
|
6551
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource]
|
6552
|
-
attr_accessor :intent_matching_source
|
6553
|
-
|
6554
|
-
# The system's confidence score that this answer is a good match for this
|
6555
|
-
# conversational query. The range is from 0.0 (completely uncertain) to 1.0 (
|
6556
|
-
# completely certain).
|
6557
|
-
# Corresponds to the JSON property `matchConfidence`
|
6558
|
-
# @return [Float]
|
6559
|
-
attr_accessor :match_confidence
|
6560
|
-
|
6561
|
-
def initialize(**args)
|
6562
|
-
update!(**args)
|
6563
|
-
end
|
6564
|
-
|
6565
|
-
# Update properties of this object
|
6566
|
-
def update!(**args)
|
6567
|
-
@answer_text = args[:answer_text] if args.key?(:answer_text)
|
6568
|
-
@faq_source = args[:faq_source] if args.key?(:faq_source)
|
6569
|
-
@generative_source = args[:generative_source] if args.key?(:generative_source)
|
6570
|
-
@intent_matching_source = args[:intent_matching_source] if args.key?(:intent_matching_source)
|
6571
|
-
@match_confidence = args[:match_confidence] if args.key?(:match_confidence)
|
6572
|
-
end
|
6573
|
-
end
|
6574
|
-
|
6575
|
-
# Details about source of FAQ answer.
|
6576
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
|
6577
|
-
include Google::Apis::Core::Hashable
|
6578
|
-
|
6579
|
-
# Indicates which Knowledge Document this answer was extracted from. Format: `
|
6580
|
-
# projects//knowledgeBases//documents/`.
|
6581
|
-
# Corresponds to the JSON property `document`
|
6582
|
-
# @return [String]
|
6583
|
-
attr_accessor :document
|
6584
|
-
|
6585
|
-
# The corresponding FAQ question.
|
6586
|
-
# Corresponds to the JSON property `question`
|
6587
|
-
# @return [String]
|
6588
|
-
attr_accessor :question
|
6589
|
-
|
6590
|
-
def initialize(**args)
|
6591
|
-
update!(**args)
|
6592
|
-
end
|
6593
|
-
|
6594
|
-
# Update properties of this object
|
6595
|
-
def update!(**args)
|
6596
|
-
@document = args[:document] if args.key?(:document)
|
6597
|
-
@question = args[:question] if args.key?(:question)
|
6598
|
-
end
|
6599
|
-
end
|
6600
|
-
|
6601
|
-
# Details about source of Generative answer.
|
6602
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
|
6603
|
-
include Google::Apis::Core::Hashable
|
6604
|
-
|
6605
|
-
# All snippets used for this Generative Prediction, with their source URI and
|
6606
|
-
# data.
|
6607
|
-
# Corresponds to the JSON property `snippets`
|
6608
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet>]
|
6609
|
-
attr_accessor :snippets
|
6610
|
-
|
6611
|
-
def initialize(**args)
|
6612
|
-
update!(**args)
|
6613
|
-
end
|
6614
|
-
|
6615
|
-
# Update properties of this object
|
6616
|
-
def update!(**args)
|
6617
|
-
@snippets = args[:snippets] if args.key?(:snippets)
|
6618
|
-
end
|
6619
|
-
end
|
6620
|
-
|
6621
|
-
# Snippet Source for a Generative Prediction.
|
6622
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
|
6623
|
-
include Google::Apis::Core::Hashable
|
6624
|
-
|
6625
|
-
# Indicates which Knowledge Document this snippet was extracted from. Format: `
|
6626
|
-
# projects//knowledgeBases//documents/`.
|
6627
|
-
# Corresponds to the JSON property `document`
|
6628
|
-
# @return [String]
|
6629
|
-
attr_accessor :document
|
6630
|
-
|
6631
|
-
# text taken from that URI.
|
6632
|
-
# Corresponds to the JSON property `text`
|
6633
|
-
# @return [String]
|
6634
|
-
attr_accessor :text
|
6635
|
-
|
6636
|
-
# Title of the document.
|
6637
|
-
# Corresponds to the JSON property `title`
|
6638
|
-
# @return [String]
|
6639
|
-
attr_accessor :title
|
6640
|
-
|
6641
|
-
# URI the data is sourced from.
|
6642
|
-
# Corresponds to the JSON property `uri`
|
6643
|
-
# @return [String]
|
6644
|
-
attr_accessor :uri
|
6645
|
-
|
6646
|
-
def initialize(**args)
|
6647
|
-
update!(**args)
|
6648
|
-
end
|
6649
|
-
|
6650
|
-
# Update properties of this object
|
6651
|
-
def update!(**args)
|
6652
|
-
@document = args[:document] if args.key?(:document)
|
6653
|
-
@text = args[:text] if args.key?(:text)
|
6654
|
-
@title = args[:title] if args.key?(:title)
|
6655
|
-
@uri = args[:uri] if args.key?(:uri)
|
6656
|
-
end
|
6657
|
-
end
|
6658
|
-
|
6659
|
-
# Details about source of Intent Matching answer.
|
6660
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
|
6661
|
-
include Google::Apis::Core::Hashable
|
6662
|
-
|
6663
|
-
# Title of the document.
|
6664
|
-
# Corresponds to the JSON property `title`
|
6665
|
-
# @return [String]
|
6666
|
-
attr_accessor :title
|
6667
|
-
|
6668
|
-
# URI the data is sourced from.
|
6669
|
-
# Corresponds to the JSON property `uri`
|
6670
|
-
# @return [String]
|
6671
|
-
attr_accessor :uri
|
6672
|
-
|
6673
|
-
def initialize(**args)
|
6674
|
-
update!(**args)
|
6675
|
-
end
|
6676
|
-
|
6677
|
-
# Update properties of this object
|
6678
|
-
def update!(**args)
|
6679
|
-
@title = args[:title] if args.key?(:title)
|
6680
|
-
@uri = args[:uri] if args.key?(:uri)
|
6681
|
-
end
|
6682
|
-
end
|
6683
|
-
|
6684
|
-
# Represents a suggested query.
|
6685
|
-
class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
|
6686
|
-
include Google::Apis::Core::Hashable
|
6687
|
-
|
6688
|
-
# Suggested query text.
|
6689
|
-
# Corresponds to the JSON property `queryText`
|
6690
|
-
# @return [String]
|
6691
|
-
attr_accessor :query_text
|
6692
|
-
|
6693
|
-
# Suggested query score.
|
6694
|
-
# Corresponds to the JSON property `score`
|
6695
|
-
# @return [Float]
|
6696
|
-
attr_accessor :score
|
6697
|
-
|
6698
|
-
def initialize(**args)
|
6699
|
-
update!(**args)
|
6700
|
-
end
|
6701
|
-
|
6702
|
-
# Update properties of this object
|
6703
|
-
def update!(**args)
|
6704
|
-
@query_text = args[:query_text] if args.key?(:query_text)
|
6705
|
-
@score = args[:score] if args.key?(:score)
|
6706
|
-
end
|
6707
|
-
end
|
6708
|
-
|
6709
5659
|
# The data for a hold annotation.
|
6710
5660
|
class GoogleCloudContactcenterinsightsV1alpha1HoldData
|
6711
5661
|
include Google::Apis::Core::Hashable
|
@@ -7492,22 +6442,6 @@ module Google
|
|
7492
6442
|
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData]
|
7493
6443
|
attr_accessor :faq_answer
|
7494
6444
|
|
7495
|
-
# Represents response from generators.
|
7496
|
-
# Corresponds to the JSON property `generatorSuggestionResult`
|
7497
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse]
|
7498
|
-
attr_accessor :generator_suggestion_result
|
7499
|
-
|
7500
|
-
# Response for Knowledge Assist. Contains suggested query and optionally
|
7501
|
-
# includes an answer for the query.
|
7502
|
-
# Corresponds to the JSON property `knowledgeAssistResult`
|
7503
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse]
|
7504
|
-
attr_accessor :knowledge_assist_result
|
7505
|
-
|
7506
|
-
# Represents a SearchKnowledge answer.
|
7507
|
-
# Corresponds to the JSON property `knowledgeSearchResult`
|
7508
|
-
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer]
|
7509
|
-
attr_accessor :knowledge_search_result
|
7510
|
-
|
7511
6445
|
# Agent Assist Smart Compose suggestion data.
|
7512
6446
|
# Corresponds to the JSON property `smartComposeSuggestion`
|
7513
6447
|
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData]
|
@@ -7523,6 +6457,11 @@ module Google
|
|
7523
6457
|
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary]
|
7524
6458
|
attr_accessor :start_boundary
|
7525
6459
|
|
6460
|
+
# Explicit input used for generating the answer
|
6461
|
+
# Corresponds to the JSON property `userInput`
|
6462
|
+
# @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotationUserInput]
|
6463
|
+
attr_accessor :user_input
|
6464
|
+
|
7526
6465
|
def initialize(**args)
|
7527
6466
|
update!(**args)
|
7528
6467
|
end
|
@@ -7537,83 +6476,28 @@ module Google
|
|
7537
6476
|
@dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction)
|
7538
6477
|
@end_boundary = args[:end_boundary] if args.key?(:end_boundary)
|
7539
6478
|
@faq_answer = args[:faq_answer] if args.key?(:faq_answer)
|
7540
|
-
@generator_suggestion_result = args[:generator_suggestion_result] if args.key?(:generator_suggestion_result)
|
7541
|
-
@knowledge_assist_result = args[:knowledge_assist_result] if args.key?(:knowledge_assist_result)
|
7542
|
-
@knowledge_search_result = args[:knowledge_search_result] if args.key?(:knowledge_search_result)
|
7543
6479
|
@smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion)
|
7544
6480
|
@smart_reply = args[:smart_reply] if args.key?(:smart_reply)
|
7545
6481
|
@start_boundary = args[:start_boundary] if args.key?(:start_boundary)
|
6482
|
+
@user_input = args[:user_input] if args.key?(:user_input)
|
7546
6483
|
end
|
7547
6484
|
end
|
7548
6485
|
|
7549
|
-
#
|
7550
|
-
class
|
7551
|
-
include Google::Apis::Core::Hashable
|
7552
|
-
|
7553
|
-
# The piece of text from the knowledge base documents that answers the search
|
7554
|
-
# query
|
7555
|
-
# Corresponds to the JSON property `answer`
|
7556
|
-
# @return [String]
|
7557
|
-
attr_accessor :answer
|
7558
|
-
|
7559
|
-
# The name of the answer record. Format: `projects//locations//answer Records/`
|
7560
|
-
# Corresponds to the JSON property `answerRecord`
|
7561
|
-
# @return [String]
|
7562
|
-
attr_accessor :answer_record
|
7563
|
-
|
7564
|
-
# All sources used to generate the answer.
|
7565
|
-
# Corresponds to the JSON property `answerSources`
|
7566
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource>]
|
7567
|
-
attr_accessor :answer_sources
|
7568
|
-
|
7569
|
-
# The type of the answer.
|
7570
|
-
# Corresponds to the JSON property `answerType`
|
7571
|
-
# @return [String]
|
7572
|
-
attr_accessor :answer_type
|
7573
|
-
|
7574
|
-
# The confidence score in [0.0, 1.0] range.
|
7575
|
-
# Corresponds to the JSON property `confidenceScore`
|
7576
|
-
# @return [Float]
|
7577
|
-
attr_accessor :confidence_score
|
7578
|
-
|
7579
|
-
def initialize(**args)
|
7580
|
-
update!(**args)
|
7581
|
-
end
|
7582
|
-
|
7583
|
-
# Update properties of this object
|
7584
|
-
def update!(**args)
|
7585
|
-
@answer = args[:answer] if args.key?(:answer)
|
7586
|
-
@answer_record = args[:answer_record] if args.key?(:answer_record)
|
7587
|
-
@answer_sources = args[:answer_sources] if args.key?(:answer_sources)
|
7588
|
-
@answer_type = args[:answer_type] if args.key?(:answer_type)
|
7589
|
-
@confidence_score = args[:confidence_score] if args.key?(:confidence_score)
|
7590
|
-
end
|
7591
|
-
end
|
7592
|
-
|
7593
|
-
# The sources of the answers.
|
7594
|
-
class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
|
6486
|
+
# Explicit input used for generating the answer
|
6487
|
+
class GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotationUserInput
|
7595
6488
|
include Google::Apis::Core::Hashable
|
7596
6489
|
|
7597
|
-
# The
|
7598
|
-
#
|
7599
|
-
# Corresponds to the JSON property `
|
6490
|
+
# The resource name of associated generator. Format: `projects//locations//
|
6491
|
+
# generators/`
|
6492
|
+
# Corresponds to the JSON property `generatorName`
|
7600
6493
|
# @return [String]
|
7601
|
-
attr_accessor :
|
6494
|
+
attr_accessor :generator_name
|
7602
6495
|
|
7603
|
-
#
|
7604
|
-
#
|
7605
|
-
#
|
7606
|
-
attr_accessor :snippet
|
7607
|
-
|
7608
|
-
# The title of the article.
|
7609
|
-
# Corresponds to the JSON property `title`
|
7610
|
-
# @return [String]
|
7611
|
-
attr_accessor :title
|
7612
|
-
|
7613
|
-
# The URI of the article.
|
7614
|
-
# Corresponds to the JSON property `uri`
|
6496
|
+
# Query text. Article Search uses this to store the input query used to generate
|
6497
|
+
# the search results.
|
6498
|
+
# Corresponds to the JSON property `query`
|
7615
6499
|
# @return [String]
|
7616
|
-
attr_accessor :
|
6500
|
+
attr_accessor :query
|
7617
6501
|
|
7618
6502
|
def initialize(**args)
|
7619
6503
|
update!(**args)
|
@@ -7621,10 +6505,8 @@ module Google
|
|
7621
6505
|
|
7622
6506
|
# Update properties of this object
|
7623
6507
|
def update!(**args)
|
7624
|
-
@
|
7625
|
-
@
|
7626
|
-
@title = args[:title] if args.key?(:title)
|
7627
|
-
@uri = args[:uri] if args.key?(:uri)
|
6508
|
+
@generator_name = args[:generator_name] if args.key?(:generator_name)
|
6509
|
+
@query = args[:query] if args.key?(:query)
|
7628
6510
|
end
|
7629
6511
|
end
|
7630
6512
|
|
@@ -7772,50 +6654,6 @@ module Google
|
|
7772
6654
|
end
|
7773
6655
|
end
|
7774
6656
|
|
7775
|
-
# Suggested summary of the conversation.
|
7776
|
-
class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
|
7777
|
-
include Google::Apis::Core::Hashable
|
7778
|
-
|
7779
|
-
# Required. All the parts of generated summary.
|
7780
|
-
# Corresponds to the JSON property `summarySections`
|
7781
|
-
# @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection>]
|
7782
|
-
attr_accessor :summary_sections
|
7783
|
-
|
7784
|
-
def initialize(**args)
|
7785
|
-
update!(**args)
|
7786
|
-
end
|
7787
|
-
|
7788
|
-
# Update properties of this object
|
7789
|
-
def update!(**args)
|
7790
|
-
@summary_sections = args[:summary_sections] if args.key?(:summary_sections)
|
7791
|
-
end
|
7792
|
-
end
|
7793
|
-
|
7794
|
-
# A component of the generated summary.
|
7795
|
-
class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
|
7796
|
-
include Google::Apis::Core::Hashable
|
7797
|
-
|
7798
|
-
# Required. Name of the section.
|
7799
|
-
# Corresponds to the JSON property `section`
|
7800
|
-
# @return [String]
|
7801
|
-
attr_accessor :section
|
7802
|
-
|
7803
|
-
# Required. Summary text for the section.
|
7804
|
-
# Corresponds to the JSON property `summary`
|
7805
|
-
# @return [String]
|
7806
|
-
attr_accessor :summary
|
7807
|
-
|
7808
|
-
def initialize(**args)
|
7809
|
-
update!(**args)
|
7810
|
-
end
|
7811
|
-
|
7812
|
-
# Update properties of this object
|
7813
|
-
def update!(**args)
|
7814
|
-
@section = args[:section] if args.key?(:section)
|
7815
|
-
@summary = args[:summary] if args.key?(:summary)
|
7816
|
-
end
|
7817
|
-
end
|
7818
|
-
|
7819
6657
|
# Metadata for undeploying an issue model.
|
7820
6658
|
class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
|
7821
6659
|
include Google::Apis::Core::Hashable
|