google-apis-contactcenterinsights_v1 0.41.0 → 0.42.0

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@@ -22,6 +22,42 @@ module Google
22
22
  module Apis
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23
  module ContactcenterinsightsV1
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24
 
25
+ class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
26
+ class Representation < Google::Apis::Core::JsonRepresentation; end
27
+
28
+ include Google::Apis::Core::JsonObjectSupport
29
+ end
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+
31
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
32
+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
34
+ include Google::Apis::Core::JsonObjectSupport
35
+ end
36
+
37
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
38
+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
40
+ include Google::Apis::Core::JsonObjectSupport
41
+ end
42
+
43
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
44
+ class Representation < Google::Apis::Core::JsonRepresentation; end
45
+
46
+ include Google::Apis::Core::JsonObjectSupport
47
+ end
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+
49
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
50
+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
52
+ include Google::Apis::Core::JsonObjectSupport
53
+ end
54
+
55
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
56
+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
58
+ include Google::Apis::Core::JsonObjectSupport
59
+ end
60
+
25
61
  class GoogleCloudContactcenterinsightsV1Analysis
26
62
  class Representation < Google::Apis::Core::JsonRepresentation; end
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63
 
@@ -346,12 +382,72 @@ module Google
346
382
  include Google::Apis::Core::JsonObjectSupport
347
383
  end
348
384
 
385
+ class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
386
+ class Representation < Google::Apis::Core::JsonRepresentation; end
387
+
388
+ include Google::Apis::Core::JsonObjectSupport
389
+ end
390
+
349
391
  class GoogleCloudContactcenterinsightsV1GcsSource
350
392
  class Representation < Google::Apis::Core::JsonRepresentation; end
351
393
 
352
394
  include Google::Apis::Core::JsonObjectSupport
353
395
  end
354
396
 
397
+ class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
398
+ class Representation < Google::Apis::Core::JsonRepresentation; end
399
+
400
+ include Google::Apis::Core::JsonObjectSupport
401
+ end
402
+
403
+ class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
404
+ class Representation < Google::Apis::Core::JsonRepresentation; end
405
+
406
+ include Google::Apis::Core::JsonObjectSupport
407
+ end
408
+
409
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
410
+ class Representation < Google::Apis::Core::JsonRepresentation; end
411
+
412
+ include Google::Apis::Core::JsonObjectSupport
413
+ end
414
+
415
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
416
+ class Representation < Google::Apis::Core::JsonRepresentation; end
417
+
418
+ include Google::Apis::Core::JsonObjectSupport
419
+ end
420
+
421
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
422
+ class Representation < Google::Apis::Core::JsonRepresentation; end
423
+
424
+ include Google::Apis::Core::JsonObjectSupport
425
+ end
426
+
427
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
428
+ class Representation < Google::Apis::Core::JsonRepresentation; end
429
+
430
+ include Google::Apis::Core::JsonObjectSupport
431
+ end
432
+
433
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
434
+ class Representation < Google::Apis::Core::JsonRepresentation; end
435
+
436
+ include Google::Apis::Core::JsonObjectSupport
437
+ end
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+
439
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
440
+ class Representation < Google::Apis::Core::JsonRepresentation; end
441
+
442
+ include Google::Apis::Core::JsonObjectSupport
443
+ end
444
+
445
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
446
+ class Representation < Google::Apis::Core::JsonRepresentation; end
447
+
448
+ include Google::Apis::Core::JsonObjectSupport
449
+ end
450
+
355
451
  class GoogleCloudContactcenterinsightsV1HoldData
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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453
 
@@ -568,6 +664,18 @@ module Google
568
664
  include Google::Apis::Core::JsonObjectSupport
569
665
  end
570
666
 
667
+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer
668
+ class Representation < Google::Apis::Core::JsonRepresentation; end
669
+
670
+ include Google::Apis::Core::JsonObjectSupport
671
+ end
672
+
673
+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
674
+ class Representation < Google::Apis::Core::JsonRepresentation; end
675
+
676
+ include Google::Apis::Core::JsonObjectSupport
677
+ end
678
+
571
679
  class GoogleCloudContactcenterinsightsV1SentimentData
572
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  class Representation < Google::Apis::Core::JsonRepresentation; end
573
681
 
@@ -610,6 +718,18 @@ module Google
610
718
  include Google::Apis::Core::JsonObjectSupport
611
719
  end
612
720
 
721
+ class GoogleCloudContactcenterinsightsV1SummarySuggestion
722
+ class Representation < Google::Apis::Core::JsonRepresentation; end
723
+
724
+ include Google::Apis::Core::JsonObjectSupport
725
+ end
726
+
727
+ class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
728
+ class Representation < Google::Apis::Core::JsonRepresentation; end
729
+
730
+ include Google::Apis::Core::JsonObjectSupport
731
+ end
732
+
613
733
  class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
614
734
  class Representation < Google::Apis::Core::JsonRepresentation; end
615
735
 
@@ -646,6 +766,42 @@ module Google
646
766
  include Google::Apis::Core::JsonObjectSupport
647
767
  end
648
768
 
769
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
770
+ class Representation < Google::Apis::Core::JsonRepresentation; end
771
+
772
+ include Google::Apis::Core::JsonObjectSupport
773
+ end
774
+
775
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
776
+ class Representation < Google::Apis::Core::JsonRepresentation; end
777
+
778
+ include Google::Apis::Core::JsonObjectSupport
779
+ end
780
+
781
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
782
+ class Representation < Google::Apis::Core::JsonRepresentation; end
783
+
784
+ include Google::Apis::Core::JsonObjectSupport
785
+ end
786
+
787
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
788
+ class Representation < Google::Apis::Core::JsonRepresentation; end
789
+
790
+ include Google::Apis::Core::JsonObjectSupport
791
+ end
792
+
793
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
794
+ class Representation < Google::Apis::Core::JsonRepresentation; end
795
+
796
+ include Google::Apis::Core::JsonObjectSupport
797
+ end
798
+
799
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
800
+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
802
+ include Google::Apis::Core::JsonObjectSupport
803
+ end
804
+
649
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  class GoogleCloudContactcenterinsightsV1alpha1Analysis
650
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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807
 
@@ -940,12 +1096,72 @@ module Google
940
1096
  include Google::Apis::Core::JsonObjectSupport
941
1097
  end
942
1098
 
1099
+ class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
1100
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1101
+
1102
+ include Google::Apis::Core::JsonObjectSupport
1103
+ end
1104
+
943
1105
  class GoogleCloudContactcenterinsightsV1alpha1GcsSource
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1106
  class Representation < Google::Apis::Core::JsonRepresentation; end
945
1107
 
946
1108
  include Google::Apis::Core::JsonObjectSupport
947
1109
  end
948
1110
 
1111
+ class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
1112
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1113
+
1114
+ include Google::Apis::Core::JsonObjectSupport
1115
+ end
1116
+
1117
+ class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
1118
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1119
+
1120
+ include Google::Apis::Core::JsonObjectSupport
1121
+ end
1122
+
1123
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
1124
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1125
+
1126
+ include Google::Apis::Core::JsonObjectSupport
1127
+ end
1128
+
1129
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
1130
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1131
+
1132
+ include Google::Apis::Core::JsonObjectSupport
1133
+ end
1134
+
1135
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
1136
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1137
+
1138
+ include Google::Apis::Core::JsonObjectSupport
1139
+ end
1140
+
1141
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
1142
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1143
+
1144
+ include Google::Apis::Core::JsonObjectSupport
1145
+ end
1146
+
1147
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
1148
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1149
+
1150
+ include Google::Apis::Core::JsonObjectSupport
1151
+ end
1152
+
1153
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
1154
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1155
+
1156
+ include Google::Apis::Core::JsonObjectSupport
1157
+ end
1158
+
1159
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
1160
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1161
+
1162
+ include Google::Apis::Core::JsonObjectSupport
1163
+ end
1164
+
949
1165
  class GoogleCloudContactcenterinsightsV1alpha1HoldData
950
1166
  class Representation < Google::Apis::Core::JsonRepresentation; end
951
1167
 
@@ -1096,6 +1312,18 @@ module Google
1096
1312
  include Google::Apis::Core::JsonObjectSupport
1097
1313
  end
1098
1314
 
1315
+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer
1316
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1317
+
1318
+ include Google::Apis::Core::JsonObjectSupport
1319
+ end
1320
+
1321
+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
1322
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1323
+
1324
+ include Google::Apis::Core::JsonObjectSupport
1325
+ end
1326
+
1099
1327
  class GoogleCloudContactcenterinsightsV1alpha1SentimentData
1100
1328
  class Representation < Google::Apis::Core::JsonRepresentation; end
1101
1329
 
@@ -1126,6 +1354,18 @@ module Google
1126
1354
  include Google::Apis::Core::JsonObjectSupport
1127
1355
  end
1128
1356
 
1357
+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
1358
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1359
+
1360
+ include Google::Apis::Core::JsonObjectSupport
1361
+ end
1362
+
1363
+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
1364
+ class Representation < Google::Apis::Core::JsonRepresentation; end
1365
+
1366
+ include Google::Apis::Core::JsonObjectSupport
1367
+ end
1368
+
1129
1369
  class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
1130
1370
  class Representation < Google::Apis::Core::JsonRepresentation; end
1131
1371
 
@@ -1180,6 +1420,64 @@ module Google
1180
1420
  include Google::Apis::Core::JsonObjectSupport
1181
1421
  end
1182
1422
 
1423
+ class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
1424
+ # @private
1425
+ class Representation < Google::Apis::Core::JsonRepresentation
1426
+ property :agent_action, as: 'agentAction'
1427
+ property :condition, as: 'condition'
1428
+ property :description, as: 'description'
1429
+ property :display_name, as: 'displayName'
1430
+ hash :metadata, as: 'metadata'
1431
+ property :system_action, as: 'systemAction'
1432
+ end
1433
+ end
1434
+
1435
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
1436
+ # @private
1437
+ class Representation < Google::Apis::Core::JsonRepresentation
1438
+ collection :agent_action_suggestions, as: 'agentActionSuggestions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion::Representation
1439
+
1440
+ collection :applicable_instructions, as: 'applicableInstructions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction::Representation
1441
+
1442
+ collection :sample_responses, as: 'sampleResponses', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse::Representation
1443
+
1444
+ property :suggestion_eval, as: 'suggestionEval', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval::Representation
1445
+
1446
+ property :suggestion_reasoning, as: 'suggestionReasoning', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning::Representation
1447
+
1448
+ end
1449
+ end
1450
+
1451
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
1452
+ # @private
1453
+ class Representation < Google::Apis::Core::JsonRepresentation
1454
+ property :agent_action, as: 'agentAction'
1455
+ end
1456
+ end
1457
+
1458
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
1459
+ # @private
1460
+ class Representation < Google::Apis::Core::JsonRepresentation
1461
+ property :action_action_suggestion_eval, as: 'actionActionSuggestionEval'
1462
+ property :sample_response_eval, as: 'sampleResponseEval'
1463
+ end
1464
+ end
1465
+
1466
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
1467
+ # @private
1468
+ class Representation < Google::Apis::Core::JsonRepresentation
1469
+ property :agent_action_taken, as: 'agentActionTaken'
1470
+ property :issue_summary, as: 'issueSummary'
1471
+ end
1472
+ end
1473
+
1474
+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
1475
+ # @private
1476
+ class Representation < Google::Apis::Core::JsonRepresentation
1477
+ property :response_text, as: 'responseText'
1478
+ end
1479
+ end
1480
+
1183
1481
  class GoogleCloudContactcenterinsightsV1Analysis
1184
1482
  # @private
1185
1483
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -1760,6 +2058,14 @@ module Google
1760
2058
  end
1761
2059
  end
1762
2060
 
2061
+ class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
2062
+ # @private
2063
+ class Representation < Google::Apis::Core::JsonRepresentation
2064
+ collection :labels, as: 'labels'
2065
+ property :response, as: 'response'
2066
+ end
2067
+ end
2068
+
1763
2069
  class GoogleCloudContactcenterinsightsV1GcsSource
1764
2070
  # @private
1765
2071
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -1768,6 +2074,92 @@ module Google
1768
2074
  end
1769
2075
  end
1770
2076
 
2077
+ class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
2078
+ # @private
2079
+ class Representation < Google::Apis::Core::JsonRepresentation
2080
+ property :agent_coaching_suggestion, as: 'agentCoachingSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion::Representation
2081
+
2082
+ property :free_form_suggestion, as: 'freeFormSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion::Representation
2083
+
2084
+ property :summary_suggestion, as: 'summarySuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion::Representation
2085
+
2086
+ end
2087
+ end
2088
+
2089
+ class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
2090
+ # @private
2091
+ class Representation < Google::Apis::Core::JsonRepresentation
2092
+ property :generator_suggestion, as: 'generatorSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion::Representation
2093
+
2094
+ end
2095
+ end
2096
+
2097
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
2098
+ # @private
2099
+ class Representation < Google::Apis::Core::JsonRepresentation
2100
+ property :suggested_query, as: 'suggestedQuery', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery::Representation
2101
+
2102
+ property :suggested_query_answer, as: 'suggestedQueryAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer::Representation
2103
+
2104
+ end
2105
+ end
2106
+
2107
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
2108
+ # @private
2109
+ class Representation < Google::Apis::Core::JsonRepresentation
2110
+ property :answer_text, as: 'answerText'
2111
+ property :faq_source, as: 'faqSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource::Representation
2112
+
2113
+ property :generative_source, as: 'generativeSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource::Representation
2114
+
2115
+ property :intent_matching_source, as: 'intentMatchingSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource::Representation
2116
+
2117
+ property :match_confidence, as: 'matchConfidence'
2118
+ end
2119
+ end
2120
+
2121
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
2122
+ # @private
2123
+ class Representation < Google::Apis::Core::JsonRepresentation
2124
+ property :document, as: 'document'
2125
+ property :question, as: 'question'
2126
+ end
2127
+ end
2128
+
2129
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
2130
+ # @private
2131
+ class Representation < Google::Apis::Core::JsonRepresentation
2132
+ collection :snippets, as: 'snippets', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet::Representation
2133
+
2134
+ end
2135
+ end
2136
+
2137
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
2138
+ # @private
2139
+ class Representation < Google::Apis::Core::JsonRepresentation
2140
+ property :document, as: 'document'
2141
+ property :text, as: 'text'
2142
+ property :title, as: 'title'
2143
+ property :uri, as: 'uri'
2144
+ end
2145
+ end
2146
+
2147
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
2148
+ # @private
2149
+ class Representation < Google::Apis::Core::JsonRepresentation
2150
+ property :title, as: 'title'
2151
+ property :uri, as: 'uri'
2152
+ end
2153
+ end
2154
+
2155
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
2156
+ # @private
2157
+ class Representation < Google::Apis::Core::JsonRepresentation
2158
+ property :query_text, as: 'queryText'
2159
+ property :score, as: 'score'
2160
+ end
2161
+ end
2162
+
1771
2163
  class GoogleCloudContactcenterinsightsV1HoldData
1772
2164
  # @private
1773
2165
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2114,6 +2506,12 @@ module Google
2114
2506
 
2115
2507
  property :faq_answer, as: 'faqAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData::Representation
2116
2508
 
2509
+ property :generator_suggestion_result, as: 'generatorSuggestionResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse::Representation
2510
+
2511
+ property :knowledge_assist_result, as: 'knowledgeAssistResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse::Representation
2512
+
2513
+ property :knowledge_search_result, as: 'knowledgeSearchResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer::Representation
2514
+
2117
2515
  property :smart_compose_suggestion, as: 'smartComposeSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData::Representation
2118
2516
 
2119
2517
  property :smart_reply, as: 'smartReply', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData::Representation
@@ -2123,6 +2521,28 @@ module Google
2123
2521
  end
2124
2522
  end
2125
2523
 
2524
+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer
2525
+ # @private
2526
+ class Representation < Google::Apis::Core::JsonRepresentation
2527
+ property :answer, as: 'answer'
2528
+ property :answer_record, as: 'answerRecord'
2529
+ collection :answer_sources, as: 'answerSources', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource::Representation
2530
+
2531
+ property :answer_type, as: 'answerType'
2532
+ property :confidence_score, as: 'confidenceScore'
2533
+ end
2534
+ end
2535
+
2536
+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
2537
+ # @private
2538
+ class Representation < Google::Apis::Core::JsonRepresentation
2539
+ property :document, as: 'document'
2540
+ property :snippet, as: 'snippet'
2541
+ property :title, as: 'title'
2542
+ property :uri, as: 'uri'
2543
+ end
2544
+ end
2545
+
2126
2546
  class GoogleCloudContactcenterinsightsV1SentimentData
2127
2547
  # @private
2128
2548
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2192,6 +2612,22 @@ module Google
2192
2612
  end
2193
2613
  end
2194
2614
 
2615
+ class GoogleCloudContactcenterinsightsV1SummarySuggestion
2616
+ # @private
2617
+ class Representation < Google::Apis::Core::JsonRepresentation
2618
+ collection :summary_sections, as: 'summarySections', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection::Representation
2619
+
2620
+ end
2621
+ end
2622
+
2623
+ class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
2624
+ # @private
2625
+ class Representation < Google::Apis::Core::JsonRepresentation
2626
+ property :section, as: 'section'
2627
+ property :summary, as: 'summary'
2628
+ end
2629
+ end
2630
+
2195
2631
  class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
2196
2632
  # @private
2197
2633
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2253,6 +2689,64 @@ module Google
2253
2689
  end
2254
2690
  end
2255
2691
 
2692
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
2693
+ # @private
2694
+ class Representation < Google::Apis::Core::JsonRepresentation
2695
+ property :agent_action, as: 'agentAction'
2696
+ property :condition, as: 'condition'
2697
+ property :description, as: 'description'
2698
+ property :display_name, as: 'displayName'
2699
+ hash :metadata, as: 'metadata'
2700
+ property :system_action, as: 'systemAction'
2701
+ end
2702
+ end
2703
+
2704
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
2705
+ # @private
2706
+ class Representation < Google::Apis::Core::JsonRepresentation
2707
+ collection :agent_action_suggestions, as: 'agentActionSuggestions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion::Representation
2708
+
2709
+ collection :applicable_instructions, as: 'applicableInstructions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction::Representation
2710
+
2711
+ collection :sample_responses, as: 'sampleResponses', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse::Representation
2712
+
2713
+ property :suggestion_eval, as: 'suggestionEval', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval::Representation
2714
+
2715
+ property :suggestion_reasoning, as: 'suggestionReasoning', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning::Representation
2716
+
2717
+ end
2718
+ end
2719
+
2720
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
2721
+ # @private
2722
+ class Representation < Google::Apis::Core::JsonRepresentation
2723
+ property :agent_action, as: 'agentAction'
2724
+ end
2725
+ end
2726
+
2727
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
2728
+ # @private
2729
+ class Representation < Google::Apis::Core::JsonRepresentation
2730
+ property :action_action_suggestion_eval, as: 'actionActionSuggestionEval'
2731
+ property :sample_response_eval, as: 'sampleResponseEval'
2732
+ end
2733
+ end
2734
+
2735
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
2736
+ # @private
2737
+ class Representation < Google::Apis::Core::JsonRepresentation
2738
+ property :agent_action_taken, as: 'agentActionTaken'
2739
+ property :issue_summary, as: 'issueSummary'
2740
+ end
2741
+ end
2742
+
2743
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
2744
+ # @private
2745
+ class Representation < Google::Apis::Core::JsonRepresentation
2746
+ property :response_text, as: 'responseText'
2747
+ end
2748
+ end
2749
+
2256
2750
  class GoogleCloudContactcenterinsightsV1alpha1Analysis
2257
2751
  # @private
2258
2752
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2785,6 +3279,14 @@ module Google
2785
3279
  end
2786
3280
  end
2787
3281
 
3282
+ class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
3283
+ # @private
3284
+ class Representation < Google::Apis::Core::JsonRepresentation
3285
+ collection :labels, as: 'labels'
3286
+ property :response, as: 'response'
3287
+ end
3288
+ end
3289
+
2788
3290
  class GoogleCloudContactcenterinsightsV1alpha1GcsSource
2789
3291
  # @private
2790
3292
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2793,6 +3295,92 @@ module Google
2793
3295
  end
2794
3296
  end
2795
3297
 
3298
+ class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
3299
+ # @private
3300
+ class Representation < Google::Apis::Core::JsonRepresentation
3301
+ property :agent_coaching_suggestion, as: 'agentCoachingSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion::Representation
3302
+
3303
+ property :free_form_suggestion, as: 'freeFormSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion::Representation
3304
+
3305
+ property :summary_suggestion, as: 'summarySuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion::Representation
3306
+
3307
+ end
3308
+ end
3309
+
3310
+ class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
3311
+ # @private
3312
+ class Representation < Google::Apis::Core::JsonRepresentation
3313
+ property :generator_suggestion, as: 'generatorSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion::Representation
3314
+
3315
+ end
3316
+ end
3317
+
3318
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
3319
+ # @private
3320
+ class Representation < Google::Apis::Core::JsonRepresentation
3321
+ property :suggested_query, as: 'suggestedQuery', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery::Representation
3322
+
3323
+ property :suggested_query_answer, as: 'suggestedQueryAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer::Representation
3324
+
3325
+ end
3326
+ end
3327
+
3328
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
3329
+ # @private
3330
+ class Representation < Google::Apis::Core::JsonRepresentation
3331
+ property :answer_text, as: 'answerText'
3332
+ property :faq_source, as: 'faqSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource::Representation
3333
+
3334
+ property :generative_source, as: 'generativeSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource::Representation
3335
+
3336
+ property :intent_matching_source, as: 'intentMatchingSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource::Representation
3337
+
3338
+ property :match_confidence, as: 'matchConfidence'
3339
+ end
3340
+ end
3341
+
3342
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
3343
+ # @private
3344
+ class Representation < Google::Apis::Core::JsonRepresentation
3345
+ property :document, as: 'document'
3346
+ property :question, as: 'question'
3347
+ end
3348
+ end
3349
+
3350
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
3351
+ # @private
3352
+ class Representation < Google::Apis::Core::JsonRepresentation
3353
+ collection :snippets, as: 'snippets', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet::Representation
3354
+
3355
+ end
3356
+ end
3357
+
3358
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
3359
+ # @private
3360
+ class Representation < Google::Apis::Core::JsonRepresentation
3361
+ property :document, as: 'document'
3362
+ property :text, as: 'text'
3363
+ property :title, as: 'title'
3364
+ property :uri, as: 'uri'
3365
+ end
3366
+ end
3367
+
3368
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
3369
+ # @private
3370
+ class Representation < Google::Apis::Core::JsonRepresentation
3371
+ property :title, as: 'title'
3372
+ property :uri, as: 'uri'
3373
+ end
3374
+ end
3375
+
3376
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
3377
+ # @private
3378
+ class Representation < Google::Apis::Core::JsonRepresentation
3379
+ property :query_text, as: 'queryText'
3380
+ property :score, as: 'score'
3381
+ end
3382
+ end
3383
+
2796
3384
  class GoogleCloudContactcenterinsightsV1alpha1HoldData
2797
3385
  # @private
2798
3386
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -3031,6 +3619,12 @@ module Google
3031
3619
 
3032
3620
  property :faq_answer, as: 'faqAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData::Representation
3033
3621
 
3622
+ property :generator_suggestion_result, as: 'generatorSuggestionResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse::Representation
3623
+
3624
+ property :knowledge_assist_result, as: 'knowledgeAssistResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse::Representation
3625
+
3626
+ property :knowledge_search_result, as: 'knowledgeSearchResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer::Representation
3627
+
3034
3628
  property :smart_compose_suggestion, as: 'smartComposeSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData::Representation
3035
3629
 
3036
3630
  property :smart_reply, as: 'smartReply', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartReplyData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartReplyData::Representation
@@ -3040,6 +3634,28 @@ module Google
3040
3634
  end
3041
3635
  end
3042
3636
 
3637
+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer
3638
+ # @private
3639
+ class Representation < Google::Apis::Core::JsonRepresentation
3640
+ property :answer, as: 'answer'
3641
+ property :answer_record, as: 'answerRecord'
3642
+ collection :answer_sources, as: 'answerSources', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource::Representation
3643
+
3644
+ property :answer_type, as: 'answerType'
3645
+ property :confidence_score, as: 'confidenceScore'
3646
+ end
3647
+ end
3648
+
3649
+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
3650
+ # @private
3651
+ class Representation < Google::Apis::Core::JsonRepresentation
3652
+ property :document, as: 'document'
3653
+ property :snippet, as: 'snippet'
3654
+ property :title, as: 'title'
3655
+ property :uri, as: 'uri'
3656
+ end
3657
+ end
3658
+
3043
3659
  class GoogleCloudContactcenterinsightsV1alpha1SentimentData
3044
3660
  # @private
3045
3661
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -3081,6 +3697,22 @@ module Google
3081
3697
  end
3082
3698
  end
3083
3699
 
3700
+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
3701
+ # @private
3702
+ class Representation < Google::Apis::Core::JsonRepresentation
3703
+ collection :summary_sections, as: 'summarySections', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection::Representation
3704
+
3705
+ end
3706
+ end
3707
+
3708
+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
3709
+ # @private
3710
+ class Representation < Google::Apis::Core::JsonRepresentation
3711
+ property :section, as: 'section'
3712
+ property :summary, as: 'summary'
3713
+ end
3714
+ end
3715
+
3084
3716
  class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
3085
3717
  # @private
3086
3718
  class Representation < Google::Apis::Core::JsonRepresentation