google-apis-contactcenterinsights_v1 0.40.0 → 0.42.0

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@@ -22,6 +22,42 @@ module Google
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  module Apis
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  module ContactcenterinsightsV1
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1Analysis
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -346,12 +382,72 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1GcsSource
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1HoldData
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -568,6 +664,18 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1SentimentData
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -610,6 +718,18 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1SummarySuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -646,6 +766,42 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1alpha1Analysis
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -940,12 +1096,72 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1alpha1GcsSource
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1alpha1HoldData
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -1096,6 +1312,18 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1alpha1SentimentData
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -1126,6 +1354,18 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
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+ class Representation < Google::Apis::Core::JsonRepresentation; end
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+
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+ include Google::Apis::Core::JsonObjectSupport
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+ end
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+
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  class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
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  class Representation < Google::Apis::Core::JsonRepresentation; end
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@@ -1180,6 +1420,64 @@ module Google
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  include Google::Apis::Core::JsonObjectSupport
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  end
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingInstruction
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+ # @private
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+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :agent_action, as: 'agentAction'
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+ property :condition, as: 'condition'
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+ property :description, as: 'description'
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+ property :display_name, as: 'displayName'
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+ hash :metadata, as: 'metadata'
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+ property :system_action, as: 'systemAction'
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+ end
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion
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+ # @private
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+ class Representation < Google::Apis::Core::JsonRepresentation
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+ collection :agent_action_suggestions, as: 'agentActionSuggestions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion::Representation
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+
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+ collection :applicable_instructions, as: 'applicableInstructions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingInstruction::Representation
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+
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+ collection :sample_responses, as: 'sampleResponses', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse::Representation
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+
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+ property :suggestion_eval, as: 'suggestionEval', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval::Representation
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+
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+ property :suggestion_reasoning, as: 'suggestionReasoning', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning::Representation
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+
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+ end
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentActionSuggestion
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+ # @private
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+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :agent_action, as: 'agentAction'
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+ end
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionEval
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+ # @private
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+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :action_action_suggestion_eval, as: 'actionActionSuggestionEval'
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+ property :sample_response_eval, as: 'sampleResponseEval'
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+ end
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
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+ # @private
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+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :agent_action_taken, as: 'agentActionTaken'
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+ property :issue_summary, as: 'issueSummary'
1471
+ end
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+ end
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+
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+ class GoogleCloudContactcenterinsightsV1AgentCoachingSuggestionSampleResponse
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+ # @private
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+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :response_text, as: 'responseText'
1478
+ end
1479
+ end
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+
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  class GoogleCloudContactcenterinsightsV1Analysis
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  # @private
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  class Representation < Google::Apis::Core::JsonRepresentation
@@ -1760,6 +2058,14 @@ module Google
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  end
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2059
  end
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2061
+ class GoogleCloudContactcenterinsightsV1FreeFormSuggestion
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+ # @private
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+ class Representation < Google::Apis::Core::JsonRepresentation
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+ collection :labels, as: 'labels'
2065
+ property :response, as: 'response'
2066
+ end
2067
+ end
2068
+
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  class GoogleCloudContactcenterinsightsV1GcsSource
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2070
  # @private
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  class Representation < Google::Apis::Core::JsonRepresentation
@@ -1768,6 +2074,92 @@ module Google
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2074
  end
1769
2075
  end
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2076
 
2077
+ class GoogleCloudContactcenterinsightsV1GeneratorSuggestion
2078
+ # @private
2079
+ class Representation < Google::Apis::Core::JsonRepresentation
2080
+ property :agent_coaching_suggestion, as: 'agentCoachingSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AgentCoachingSuggestion::Representation
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+
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+ property :free_form_suggestion, as: 'freeFormSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FreeFormSuggestion::Representation
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+
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+ property :summary_suggestion, as: 'summarySuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestion::Representation
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+
2086
+ end
2087
+ end
2088
+
2089
+ class GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse
2090
+ # @private
2091
+ class Representation < Google::Apis::Core::JsonRepresentation
2092
+ property :generator_suggestion, as: 'generatorSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GeneratorSuggestion::Representation
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+
2094
+ end
2095
+ end
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+
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+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse
2098
+ # @private
2099
+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :suggested_query, as: 'suggestedQuery', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery::Representation
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+
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+ property :suggested_query_answer, as: 'suggestedQueryAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer::Representation
2103
+
2104
+ end
2105
+ end
2106
+
2107
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswer
2108
+ # @private
2109
+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :answer_text, as: 'answerText'
2111
+ property :faq_source, as: 'faqSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource::Representation
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+
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+ property :generative_source, as: 'generativeSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource::Representation
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+
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+ property :intent_matching_source, as: 'intentMatchingSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource::Representation
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+
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+ property :match_confidence, as: 'matchConfidence'
2118
+ end
2119
+ end
2120
+
2121
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
2122
+ # @private
2123
+ class Representation < Google::Apis::Core::JsonRepresentation
2124
+ property :document, as: 'document'
2125
+ property :question, as: 'question'
2126
+ end
2127
+ end
2128
+
2129
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
2130
+ # @private
2131
+ class Representation < Google::Apis::Core::JsonRepresentation
2132
+ collection :snippets, as: 'snippets', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet::Representation
2133
+
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+ end
2135
+ end
2136
+
2137
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
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+ # @private
2139
+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :document, as: 'document'
2141
+ property :text, as: 'text'
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+ property :title, as: 'title'
2143
+ property :uri, as: 'uri'
2144
+ end
2145
+ end
2146
+
2147
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
2148
+ # @private
2149
+ class Representation < Google::Apis::Core::JsonRepresentation
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+ property :title, as: 'title'
2151
+ property :uri, as: 'uri'
2152
+ end
2153
+ end
2154
+
2155
+ class GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponseSuggestedQuery
2156
+ # @private
2157
+ class Representation < Google::Apis::Core::JsonRepresentation
2158
+ property :query_text, as: 'queryText'
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+ property :score, as: 'score'
2160
+ end
2161
+ end
2162
+
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  class GoogleCloudContactcenterinsightsV1HoldData
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  # @private
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2165
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2114,6 +2506,12 @@ module Google
2114
2506
 
2115
2507
  property :faq_answer, as: 'faqAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData::Representation
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2508
 
2509
+ property :generator_suggestion_result, as: 'generatorSuggestionResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetGeneratorSuggestionResponse::Representation
2510
+
2511
+ property :knowledge_assist_result, as: 'knowledgeAssistResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1GetKnowledgeAssistResponse::Representation
2512
+
2513
+ property :knowledge_search_result, as: 'knowledgeSearchResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer::Representation
2514
+
2117
2515
  property :smart_compose_suggestion, as: 'smartComposeSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData::Representation
2118
2516
 
2119
2517
  property :smart_reply, as: 'smartReply', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData::Representation
@@ -2123,6 +2521,28 @@ module Google
2123
2521
  end
2124
2522
  end
2125
2523
 
2524
+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswer
2525
+ # @private
2526
+ class Representation < Google::Apis::Core::JsonRepresentation
2527
+ property :answer, as: 'answer'
2528
+ property :answer_record, as: 'answerRecord'
2529
+ collection :answer_sources, as: 'answerSources', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource::Representation
2530
+
2531
+ property :answer_type, as: 'answerType'
2532
+ property :confidence_score, as: 'confidenceScore'
2533
+ end
2534
+ end
2535
+
2536
+ class GoogleCloudContactcenterinsightsV1SearchKnowledgeAnswerAnswerSource
2537
+ # @private
2538
+ class Representation < Google::Apis::Core::JsonRepresentation
2539
+ property :document, as: 'document'
2540
+ property :snippet, as: 'snippet'
2541
+ property :title, as: 'title'
2542
+ property :uri, as: 'uri'
2543
+ end
2544
+ end
2545
+
2126
2546
  class GoogleCloudContactcenterinsightsV1SentimentData
2127
2547
  # @private
2128
2548
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2192,6 +2612,22 @@ module Google
2192
2612
  end
2193
2613
  end
2194
2614
 
2615
+ class GoogleCloudContactcenterinsightsV1SummarySuggestion
2616
+ # @private
2617
+ class Representation < Google::Apis::Core::JsonRepresentation
2618
+ collection :summary_sections, as: 'summarySections', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection::Representation
2619
+
2620
+ end
2621
+ end
2622
+
2623
+ class GoogleCloudContactcenterinsightsV1SummarySuggestionSummarySection
2624
+ # @private
2625
+ class Representation < Google::Apis::Core::JsonRepresentation
2626
+ property :section, as: 'section'
2627
+ property :summary, as: 'summary'
2628
+ end
2629
+ end
2630
+
2195
2631
  class GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata
2196
2632
  # @private
2197
2633
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2253,6 +2689,64 @@ module Google
2253
2689
  end
2254
2690
  end
2255
2691
 
2692
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction
2693
+ # @private
2694
+ class Representation < Google::Apis::Core::JsonRepresentation
2695
+ property :agent_action, as: 'agentAction'
2696
+ property :condition, as: 'condition'
2697
+ property :description, as: 'description'
2698
+ property :display_name, as: 'displayName'
2699
+ hash :metadata, as: 'metadata'
2700
+ property :system_action, as: 'systemAction'
2701
+ end
2702
+ end
2703
+
2704
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion
2705
+ # @private
2706
+ class Representation < Google::Apis::Core::JsonRepresentation
2707
+ collection :agent_action_suggestions, as: 'agentActionSuggestions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion::Representation
2708
+
2709
+ collection :applicable_instructions, as: 'applicableInstructions', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingInstruction::Representation
2710
+
2711
+ collection :sample_responses, as: 'sampleResponses', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse::Representation
2712
+
2713
+ property :suggestion_eval, as: 'suggestionEval', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval::Representation
2714
+
2715
+ property :suggestion_reasoning, as: 'suggestionReasoning', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning::Representation
2716
+
2717
+ end
2718
+ end
2719
+
2720
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentActionSuggestion
2721
+ # @private
2722
+ class Representation < Google::Apis::Core::JsonRepresentation
2723
+ property :agent_action, as: 'agentAction'
2724
+ end
2725
+ end
2726
+
2727
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionEval
2728
+ # @private
2729
+ class Representation < Google::Apis::Core::JsonRepresentation
2730
+ property :action_action_suggestion_eval, as: 'actionActionSuggestionEval'
2731
+ property :sample_response_eval, as: 'sampleResponseEval'
2732
+ end
2733
+ end
2734
+
2735
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionAgentCoachingSuggestionReasoning
2736
+ # @private
2737
+ class Representation < Google::Apis::Core::JsonRepresentation
2738
+ property :agent_action_taken, as: 'agentActionTaken'
2739
+ property :issue_summary, as: 'issueSummary'
2740
+ end
2741
+ end
2742
+
2743
+ class GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestionSampleResponse
2744
+ # @private
2745
+ class Representation < Google::Apis::Core::JsonRepresentation
2746
+ property :response_text, as: 'responseText'
2747
+ end
2748
+ end
2749
+
2256
2750
  class GoogleCloudContactcenterinsightsV1alpha1Analysis
2257
2751
  # @private
2258
2752
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2785,6 +3279,14 @@ module Google
2785
3279
  end
2786
3280
  end
2787
3281
 
3282
+ class GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion
3283
+ # @private
3284
+ class Representation < Google::Apis::Core::JsonRepresentation
3285
+ collection :labels, as: 'labels'
3286
+ property :response, as: 'response'
3287
+ end
3288
+ end
3289
+
2788
3290
  class GoogleCloudContactcenterinsightsV1alpha1GcsSource
2789
3291
  # @private
2790
3292
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -2793,6 +3295,92 @@ module Google
2793
3295
  end
2794
3296
  end
2795
3297
 
3298
+ class GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion
3299
+ # @private
3300
+ class Representation < Google::Apis::Core::JsonRepresentation
3301
+ property :agent_coaching_suggestion, as: 'agentCoachingSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AgentCoachingSuggestion::Representation
3302
+
3303
+ property :free_form_suggestion, as: 'freeFormSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FreeFormSuggestion::Representation
3304
+
3305
+ property :summary_suggestion, as: 'summarySuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion::Representation
3306
+
3307
+ end
3308
+ end
3309
+
3310
+ class GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse
3311
+ # @private
3312
+ class Representation < Google::Apis::Core::JsonRepresentation
3313
+ property :generator_suggestion, as: 'generatorSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GeneratorSuggestion::Representation
3314
+
3315
+ end
3316
+ end
3317
+
3318
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse
3319
+ # @private
3320
+ class Representation < Google::Apis::Core::JsonRepresentation
3321
+ property :suggested_query, as: 'suggestedQuery', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery::Representation
3322
+
3323
+ property :suggested_query_answer, as: 'suggestedQueryAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer::Representation
3324
+
3325
+ end
3326
+ end
3327
+
3328
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswer
3329
+ # @private
3330
+ class Representation < Google::Apis::Core::JsonRepresentation
3331
+ property :answer_text, as: 'answerText'
3332
+ property :faq_source, as: 'faqSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource::Representation
3333
+
3334
+ property :generative_source, as: 'generativeSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource::Representation
3335
+
3336
+ property :intent_matching_source, as: 'intentMatchingSource', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource::Representation
3337
+
3338
+ property :match_confidence, as: 'matchConfidence'
3339
+ end
3340
+ end
3341
+
3342
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerFaqSource
3343
+ # @private
3344
+ class Representation < Google::Apis::Core::JsonRepresentation
3345
+ property :document, as: 'document'
3346
+ property :question, as: 'question'
3347
+ end
3348
+ end
3349
+
3350
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSource
3351
+ # @private
3352
+ class Representation < Google::Apis::Core::JsonRepresentation
3353
+ collection :snippets, as: 'snippets', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet::Representation
3354
+
3355
+ end
3356
+ end
3357
+
3358
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerGenerativeSourceSnippet
3359
+ # @private
3360
+ class Representation < Google::Apis::Core::JsonRepresentation
3361
+ property :document, as: 'document'
3362
+ property :text, as: 'text'
3363
+ property :title, as: 'title'
3364
+ property :uri, as: 'uri'
3365
+ end
3366
+ end
3367
+
3368
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseKnowledgeAnswerIntentMatchingSource
3369
+ # @private
3370
+ class Representation < Google::Apis::Core::JsonRepresentation
3371
+ property :title, as: 'title'
3372
+ property :uri, as: 'uri'
3373
+ end
3374
+ end
3375
+
3376
+ class GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponseSuggestedQuery
3377
+ # @private
3378
+ class Representation < Google::Apis::Core::JsonRepresentation
3379
+ property :query_text, as: 'queryText'
3380
+ property :score, as: 'score'
3381
+ end
3382
+ end
3383
+
2796
3384
  class GoogleCloudContactcenterinsightsV1alpha1HoldData
2797
3385
  # @private
2798
3386
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -3031,6 +3619,12 @@ module Google
3031
3619
 
3032
3620
  property :faq_answer, as: 'faqAnswer', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData::Representation
3033
3621
 
3622
+ property :generator_suggestion_result, as: 'generatorSuggestionResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetGeneratorSuggestionResponse::Representation
3623
+
3624
+ property :knowledge_assist_result, as: 'knowledgeAssistResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1GetKnowledgeAssistResponse::Representation
3625
+
3626
+ property :knowledge_search_result, as: 'knowledgeSearchResult', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer::Representation
3627
+
3034
3628
  property :smart_compose_suggestion, as: 'smartComposeSuggestion', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData::Representation
3035
3629
 
3036
3630
  property :smart_reply, as: 'smartReply', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartReplyData, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SmartReplyData::Representation
@@ -3040,6 +3634,28 @@ module Google
3040
3634
  end
3041
3635
  end
3042
3636
 
3637
+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswer
3638
+ # @private
3639
+ class Representation < Google::Apis::Core::JsonRepresentation
3640
+ property :answer, as: 'answer'
3641
+ property :answer_record, as: 'answerRecord'
3642
+ collection :answer_sources, as: 'answerSources', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource::Representation
3643
+
3644
+ property :answer_type, as: 'answerType'
3645
+ property :confidence_score, as: 'confidenceScore'
3646
+ end
3647
+ end
3648
+
3649
+ class GoogleCloudContactcenterinsightsV1alpha1SearchKnowledgeAnswerAnswerSource
3650
+ # @private
3651
+ class Representation < Google::Apis::Core::JsonRepresentation
3652
+ property :document, as: 'document'
3653
+ property :snippet, as: 'snippet'
3654
+ property :title, as: 'title'
3655
+ property :uri, as: 'uri'
3656
+ end
3657
+ end
3658
+
3043
3659
  class GoogleCloudContactcenterinsightsV1alpha1SentimentData
3044
3660
  # @private
3045
3661
  class Representation < Google::Apis::Core::JsonRepresentation
@@ -3081,6 +3697,22 @@ module Google
3081
3697
  end
3082
3698
  end
3083
3699
 
3700
+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestion
3701
+ # @private
3702
+ class Representation < Google::Apis::Core::JsonRepresentation
3703
+ collection :summary_sections, as: 'summarySections', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection::Representation
3704
+
3705
+ end
3706
+ end
3707
+
3708
+ class GoogleCloudContactcenterinsightsV1alpha1SummarySuggestionSummarySection
3709
+ # @private
3710
+ class Representation < Google::Apis::Core::JsonRepresentation
3711
+ property :section, as: 'section'
3712
+ property :summary, as: 'summary'
3713
+ end
3714
+ end
3715
+
3084
3716
  class GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata
3085
3717
  # @private
3086
3718
  class Representation < Google::Apis::Core::JsonRepresentation