google-apis-contactcenterinsights_v1 0.34.0 → 0.36.0

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@@ -1,7 +1,7 @@
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data/CHANGELOG.md

@@ -1,5 +1,13 @@
 # Release history for google-apis-contactcenterinsights_v1
 
+### v0.36.0 (2024-01-07)
+
+* Regenerated from discovery document revision 20240102
+
+### v0.35.0 (2023-12-10)
+
+* Regenerated from discovery document revision 20231204
+
 ### v0.34.0 (2023-11-19)
 
 * Regenerated from discovery document revision 20231113

data/lib/google/apis/contactcenterinsights_v1/classes.rb

@@ -830,8 +830,7 @@ module Google
         # @return [String]
         attr_accessor :create_time
       
-        # The conversation source, which is a combination of transcript, audio, and
-        # metadata.
+        # The conversation source, which is a combination of transcript and audio.
         # Corresponds to the JSON property `dataSource`
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationDataSource]
         attr_accessor :data_source
@@ -891,6 +890,11 @@ module Google
         # @return [String]
         attr_accessor :obfuscated_user_id
       
+        # Conversation metadata related to quality management.
+        # Corresponds to the JSON property `qualityMetadata`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadata]
+        attr_accessor :quality_metadata
+      
         # Output only. The annotations that were generated during the customer and agent
         # interaction.
         # Corresponds to the JSON property `runtimeAnnotations`
@@ -943,6 +947,7 @@ module Google
           @medium = args[:medium] if args.key?(:medium)
           @name = args[:name] if args.key?(:name)
           @obfuscated_user_id = args[:obfuscated_user_id] if args.key?(:obfuscated_user_id)
+          @quality_metadata = args[:quality_metadata] if args.key?(:quality_metadata)
           @runtime_annotations = args[:runtime_annotations] if args.key?(:runtime_annotations)
           @start_time = args[:start_time] if args.key?(:start_time)
           @transcript = args[:transcript] if args.key?(:transcript)
@@ -977,8 +982,7 @@ module Google
         end
       end
       
-      # The conversation source, which is a combination of transcript, audio, and
-      # metadata.
+      # The conversation source, which is a combination of transcript and audio.
       class GoogleCloudContactcenterinsightsV1ConversationDataSource
         include Google::Apis::Core::Hashable
       
@@ -1074,6 +1078,81 @@ module Google
         end
       end
       
+      # Conversation metadata related to quality management.
+      class GoogleCloudContactcenterinsightsV1ConversationQualityMetadata
+        include Google::Apis::Core::Hashable
+      
+        # Information about agents involved in the call.
+        # Corresponds to the JSON property `agentInfo`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo>]
+        attr_accessor :agent_info
+      
+        # An arbitrary integer value indicating the customer's satisfaction rating.
+        # Corresponds to the JSON property `customerSatisfactionRating`
+        # @return [Fixnum]
+        attr_accessor :customer_satisfaction_rating
+      
+        # An arbitrary string value specifying the menu path the customer took.
+        # Corresponds to the JSON property `menuPath`
+        # @return [String]
+        attr_accessor :menu_path
+      
+        # The amount of time the customer waited to connect with an agent.
+        # Corresponds to the JSON property `waitDuration`
+        # @return [String]
+        attr_accessor :wait_duration
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_info = args[:agent_info] if args.key?(:agent_info)
+          @customer_satisfaction_rating = args[:customer_satisfaction_rating] if args.key?(:customer_satisfaction_rating)
+          @menu_path = args[:menu_path] if args.key?(:menu_path)
+          @wait_duration = args[:wait_duration] if args.key?(:wait_duration)
+        end
+      end
+      
+      # Information about an agent involved in the conversation.
+      class GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo
+        include Google::Apis::Core::Hashable
+      
+        # A user-specified string representing the agent.
+        # Corresponds to the JSON property `agentId`
+        # @return [String]
+        attr_accessor :agent_id
+      
+        # The agent's name.
+        # Corresponds to the JSON property `displayName`
+        # @return [String]
+        attr_accessor :display_name
+      
+        # A user-provided string indicating the outcome of the agent's segment of the
+        # call.
+        # Corresponds to the JSON property `dispositionCode`
+        # @return [String]
+        attr_accessor :disposition_code
+      
+        # A user-specified string representing the agent's team.
+        # Corresponds to the JSON property `team`
+        # @return [String]
+        attr_accessor :team
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_id = args[:agent_id] if args.key?(:agent_id)
+          @display_name = args[:display_name] if args.key?(:display_name)
+          @disposition_code = args[:disposition_code] if args.key?(:disposition_code)
+          @team = args[:team] if args.key?(:team)
+        end
+      end
+      
       # Conversation summarization suggestion data.
       class GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData
         include Google::Apis::Core::Hashable
@@ -4035,8 +4114,7 @@ module Google
         # @return [String]
         attr_accessor :create_time
       
-        # The conversation source, which is a combination of transcript, audio, and
-        # metadata.
+        # The conversation source, which is a combination of transcript and audio.
         # Corresponds to the JSON property `dataSource`
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource]
         attr_accessor :data_source
@@ -4096,6 +4174,11 @@ module Google
         # @return [String]
         attr_accessor :obfuscated_user_id
       
+        # Conversation metadata related to quality management.
+        # Corresponds to the JSON property `qualityMetadata`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata]
+        attr_accessor :quality_metadata
+      
         # Output only. The annotations that were generated during the customer and agent
         # interaction.
         # Corresponds to the JSON property `runtimeAnnotations`
@@ -4148,6 +4231,7 @@ module Google
           @medium = args[:medium] if args.key?(:medium)
           @name = args[:name] if args.key?(:name)
           @obfuscated_user_id = args[:obfuscated_user_id] if args.key?(:obfuscated_user_id)
+          @quality_metadata = args[:quality_metadata] if args.key?(:quality_metadata)
           @runtime_annotations = args[:runtime_annotations] if args.key?(:runtime_annotations)
           @start_time = args[:start_time] if args.key?(:start_time)
           @transcript = args[:transcript] if args.key?(:transcript)
@@ -4182,8 +4266,7 @@ module Google
         end
       end
       
-      # The conversation source, which is a combination of transcript, audio, and
-      # metadata.
+      # The conversation source, which is a combination of transcript and audio.
       class GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource
         include Google::Apis::Core::Hashable
       
@@ -4279,6 +4362,81 @@ module Google
         end
       end
       
+      # Conversation metadata related to quality management.
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata
+        include Google::Apis::Core::Hashable
+      
+        # Information about agents involved in the call.
+        # Corresponds to the JSON property `agentInfo`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo>]
+        attr_accessor :agent_info
+      
+        # An arbitrary integer value indicating the customer's satisfaction rating.
+        # Corresponds to the JSON property `customerSatisfactionRating`
+        # @return [Fixnum]
+        attr_accessor :customer_satisfaction_rating
+      
+        # An arbitrary string value specifying the menu path the customer took.
+        # Corresponds to the JSON property `menuPath`
+        # @return [String]
+        attr_accessor :menu_path
+      
+        # The amount of time the customer waited to connect with an agent.
+        # Corresponds to the JSON property `waitDuration`
+        # @return [String]
+        attr_accessor :wait_duration
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_info = args[:agent_info] if args.key?(:agent_info)
+          @customer_satisfaction_rating = args[:customer_satisfaction_rating] if args.key?(:customer_satisfaction_rating)
+          @menu_path = args[:menu_path] if args.key?(:menu_path)
+          @wait_duration = args[:wait_duration] if args.key?(:wait_duration)
+        end
+      end
+      
+      # Information about an agent involved in the conversation.
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo
+        include Google::Apis::Core::Hashable
+      
+        # A user-specified string representing the agent.
+        # Corresponds to the JSON property `agentId`
+        # @return [String]
+        attr_accessor :agent_id
+      
+        # The agent's name.
+        # Corresponds to the JSON property `displayName`
+        # @return [String]
+        attr_accessor :display_name
+      
+        # A user-provided string indicating the outcome of the agent's segment of the
+        # call.
+        # Corresponds to the JSON property `dispositionCode`
+        # @return [String]
+        attr_accessor :disposition_code
+      
+        # A user-specified string representing the agent's team.
+        # Corresponds to the JSON property `team`
+        # @return [String]
+        attr_accessor :team
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_id = args[:agent_id] if args.key?(:agent_id)
+          @display_name = args[:display_name] if args.key?(:display_name)
+          @disposition_code = args[:disposition_code] if args.key?(:disposition_code)
+          @team = args[:team] if args.key?(:team)
+        end
+      end
+      
       # Conversation summarization suggestion data.
       class GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData
         include Google::Apis::Core::Hashable

data/lib/google/apis/contactcenterinsights_v1/gem_version.rb

@@ -16,13 +16,13 @@ module Google
   module Apis
     module ContactcenterinsightsV1
       # Version of the google-apis-contactcenterinsights_v1 gem
-      GEM_VERSION = "0.34.0"
+      GEM_VERSION = "0.36.0"
 
       # Version of the code generator used to generate this client
       GENERATOR_VERSION = "0.12.0"
 
       # Revision of the discovery document this client was generated from
-      REVISION = "20231113"
+      REVISION = "20240102"
     end
   end
 end

data/lib/google/apis/contactcenterinsights_v1/representations.rb

@@ -166,6 +166,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1ConversationQualityMetadata
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -706,6 +718,18 @@ module Google
         include Google::Apis::Core::JsonObjectSupport
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo
+        class Representation < Google::Apis::Core::JsonRepresentation; end
+      
+        include Google::Apis::Core::JsonObjectSupport
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData
         class Representation < Google::Apis::Core::JsonRepresentation; end
       
@@ -1307,6 +1331,8 @@ module Google
           property :medium, as: 'medium'
           property :name, as: 'name'
           property :obfuscated_user_id, as: 'obfuscatedUserId'
+          property :quality_metadata, as: 'qualityMetadata', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadata, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadata::Representation
+      
           collection :runtime_annotations, as: 'runtimeAnnotations', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation::Representation
       
           property :start_time, as: 'startTime'
@@ -1356,6 +1382,27 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1ConversationQualityMetadata
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :agent_info, as: 'agentInfo', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo::Representation
+      
+          property :customer_satisfaction_rating, as: 'customerSatisfactionRating'
+          property :menu_path, as: 'menuPath'
+          property :wait_duration, as: 'waitDuration'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_id, as: 'agentId'
+          property :display_name, as: 'displayName'
+          property :disposition_code, as: 'dispositionCode'
+          property :team, as: 'team'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation
@@ -2249,6 +2296,8 @@ module Google
           property :medium, as: 'medium'
           property :name, as: 'name'
           property :obfuscated_user_id, as: 'obfuscatedUserId'
+          property :quality_metadata, as: 'qualityMetadata', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata::Representation
+      
           collection :runtime_annotations, as: 'runtimeAnnotations', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation::Representation
       
           property :start_time, as: 'startTime'
@@ -2298,6 +2347,27 @@ module Google
         end
       end
       
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          collection :agent_info, as: 'agentInfo', class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo, decorator: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo::Representation
+      
+          property :customer_satisfaction_rating, as: 'customerSatisfactionRating'
+          property :menu_path, as: 'menuPath'
+          property :wait_duration, as: 'waitDuration'
+        end
+      end
+      
+      class GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo
+        # @private
+        class Representation < Google::Apis::Core::JsonRepresentation
+          property :agent_id, as: 'agentId'
+          property :display_name, as: 'displayName'
+          property :disposition_code, as: 'dispositionCode'
+          property :team, as: 'team'
+        end
+      end
+      
       class GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData
         # @private
         class Representation < Google::Apis::Core::JsonRepresentation

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: google-apis-contactcenterinsights_v1
 version: !ruby/object:Gem::Version
-  version: 0.34.0
+  version: 0.36.0
 platform: ruby
 authors:
 - Google LLC
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2023-11-19 00:00:00.000000000 Z
+date: 2024-01-07 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: google-apis-core
@@ -58,7 +58,7 @@ licenses:
 metadata:
   bug_tracker_uri: https://github.com/googleapis/google-api-ruby-client/issues
   changelog_uri: https://github.com/googleapis/google-api-ruby-client/tree/main/generated/google-apis-contactcenterinsights_v1/CHANGELOG.md
-  documentation_uri: https://googleapis.dev/ruby/google-apis-contactcenterinsights_v1/v0.34.0
+  documentation_uri: https://googleapis.dev/ruby/google-apis-contactcenterinsights_v1/v0.36.0
   source_code_uri: https://github.com/googleapis/google-api-ruby-client/tree/main/generated/google-apis-contactcenterinsights_v1
 post_install_message: 
 rdoc_options: []
@@ -75,7 +75,7 @@ required_rubygems_version: !ruby/object:Gem::Requirement
     - !ruby/object:Gem::Version
       version: '0'
 requirements: []
-rubygems_version: 3.4.19
+rubygems_version: 3.5.3
 signing_key: 
 specification_version: 4
 summary: Simple REST client for Contact Center AI Insights API V1