google-apis-contactcenterinsights_v1 0.17.0 → 0.19.0

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@@ -31,6 +31,11 @@ module Google
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31
  # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnalysisResult]
32
32
  attr_accessor :analysis_result
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33
 
34
+ # Selector of all available annotators and phrase matchers to run.
35
+ # Corresponds to the JSON property `annotatorSelector`
36
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
37
+ attr_accessor :annotator_selector
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+
34
39
  # Output only. The time at which the analysis was created, which occurs when the
35
40
  # long-running operation completes.
36
41
  # Corresponds to the JSON property `createTime`
@@ -55,6 +60,7 @@ module Google
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60
  # Update properties of this object
56
61
  def update!(**args)
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62
  @analysis_result = args[:analysis_result] if args.key?(:analysis_result)
63
+ @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
58
64
  @create_time = args[:create_time] if args.key?(:create_time)
59
65
  @name = args[:name] if args.key?(:name)
60
66
  @request_time = args[:request_time] if args.key?(:request_time)
@@ -162,6 +168,89 @@ module Google
162
168
  end
163
169
  end
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170
 
171
+ # Selector of all available annotators and phrase matchers to run.
172
+ class GoogleCloudContactcenterinsightsV1AnnotatorSelector
173
+ include Google::Apis::Core::Hashable
174
+
175
+ # The issue model to run. If not provided, the most recently deployed topic
176
+ # model will be used. The provided issue model will only be used for inference
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+ # if the issue model is deployed and if run_issue_model_annotator is set to true.
178
+ # If more than one issue model is provided, only the first provided issue model
179
+ # will be used for inference.
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+ # Corresponds to the JSON property `issueModels`
181
+ # @return [Array<String>]
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+ attr_accessor :issue_models
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+
184
+ # The list of phrase matchers to run. If not provided, all active phrase
185
+ # matchers will be used. If inactive phrase matchers are provided, they will not
186
+ # be used. Phrase matchers will be run only if run_phrase_matcher_annotator is
187
+ # set to true. Format: projects/`project`/locations/`location`/phraseMatchers/`
188
+ # phrase_matcher`
189
+ # Corresponds to the JSON property `phraseMatchers`
190
+ # @return [Array<String>]
191
+ attr_accessor :phrase_matchers
192
+
193
+ # Whether to run the entity annotator.
194
+ # Corresponds to the JSON property `runEntityAnnotator`
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+ # @return [Boolean]
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+ attr_accessor :run_entity_annotator
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+ alias_method :run_entity_annotator?, :run_entity_annotator
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+
199
+ # Whether to run the intent annotator.
200
+ # Corresponds to the JSON property `runIntentAnnotator`
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+ # @return [Boolean]
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+ attr_accessor :run_intent_annotator
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+ alias_method :run_intent_annotator?, :run_intent_annotator
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+
205
+ # Whether to run the interruption annotator.
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+ # Corresponds to the JSON property `runInterruptionAnnotator`
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+ # @return [Boolean]
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+ attr_accessor :run_interruption_annotator
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+ alias_method :run_interruption_annotator?, :run_interruption_annotator
210
+
211
+ # Whether to run the issue model annotator. A model should have already been
212
+ # deployed for this to take effect.
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+ # Corresponds to the JSON property `runIssueModelAnnotator`
214
+ # @return [Boolean]
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+ attr_accessor :run_issue_model_annotator
216
+ alias_method :run_issue_model_annotator?, :run_issue_model_annotator
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+
218
+ # Whether to run the active phrase matcher annotator(s).
219
+ # Corresponds to the JSON property `runPhraseMatcherAnnotator`
220
+ # @return [Boolean]
221
+ attr_accessor :run_phrase_matcher_annotator
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+ alias_method :run_phrase_matcher_annotator?, :run_phrase_matcher_annotator
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+
224
+ # Whether to run the sentiment annotator.
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+ # Corresponds to the JSON property `runSentimentAnnotator`
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+ # @return [Boolean]
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+ attr_accessor :run_sentiment_annotator
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+ alias_method :run_sentiment_annotator?, :run_sentiment_annotator
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+
230
+ # Whether to run the silence annotator.
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+ # Corresponds to the JSON property `runSilenceAnnotator`
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+ # @return [Boolean]
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+ attr_accessor :run_silence_annotator
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+ alias_method :run_silence_annotator?, :run_silence_annotator
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+
236
+ def initialize(**args)
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+ update!(**args)
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+ end
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+
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+ # Update properties of this object
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+ def update!(**args)
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+ @issue_models = args[:issue_models] if args.key?(:issue_models)
243
+ @phrase_matchers = args[:phrase_matchers] if args.key?(:phrase_matchers)
244
+ @run_entity_annotator = args[:run_entity_annotator] if args.key?(:run_entity_annotator)
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+ @run_intent_annotator = args[:run_intent_annotator] if args.key?(:run_intent_annotator)
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+ @run_interruption_annotator = args[:run_interruption_annotator] if args.key?(:run_interruption_annotator)
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+ @run_issue_model_annotator = args[:run_issue_model_annotator] if args.key?(:run_issue_model_annotator)
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+ @run_phrase_matcher_annotator = args[:run_phrase_matcher_annotator] if args.key?(:run_phrase_matcher_annotator)
249
+ @run_sentiment_annotator = args[:run_sentiment_annotator] if args.key?(:run_sentiment_annotator)
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+ @run_silence_annotator = args[:run_silence_annotator] if args.key?(:run_silence_annotator)
251
+ end
252
+ end
253
+
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254
  # The feedback that the customer has about a certain answer in the conversation.
166
255
  class GoogleCloudContactcenterinsightsV1AnswerFeedback
167
256
  include Google::Apis::Core::Hashable
@@ -250,6 +339,118 @@ module Google
250
339
  end
251
340
  end
252
341
 
342
+ # The metadata for a bulk analyze conversations operation.
343
+ class GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata
344
+ include Google::Apis::Core::Hashable
345
+
346
+ # The number of requested analyses that have completed successfully so far.
347
+ # Corresponds to the JSON property `completedAnalysesCount`
348
+ # @return [Fixnum]
349
+ attr_accessor :completed_analyses_count
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+
351
+ # The time the operation was created.
352
+ # Corresponds to the JSON property `createTime`
353
+ # @return [String]
354
+ attr_accessor :create_time
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+
356
+ # The time the operation finished running.
357
+ # Corresponds to the JSON property `endTime`
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+ # @return [String]
359
+ attr_accessor :end_time
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+
361
+ # The number of requested analyses that have failed so far.
362
+ # Corresponds to the JSON property `failedAnalysesCount`
363
+ # @return [Fixnum]
364
+ attr_accessor :failed_analyses_count
365
+
366
+ # The request to analyze conversations in bulk.
367
+ # Corresponds to the JSON property `request`
368
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest]
369
+ attr_accessor :request
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+
371
+ # Total number of analyses requested. Computed by the number of conversations
372
+ # returned by `filter` multiplied by `analysis_percentage` in the request.
373
+ # Corresponds to the JSON property `totalRequestedAnalysesCount`
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+ # @return [Fixnum]
375
+ attr_accessor :total_requested_analyses_count
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+
377
+ def initialize(**args)
378
+ update!(**args)
379
+ end
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+
381
+ # Update properties of this object
382
+ def update!(**args)
383
+ @completed_analyses_count = args[:completed_analyses_count] if args.key?(:completed_analyses_count)
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+ @create_time = args[:create_time] if args.key?(:create_time)
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+ @end_time = args[:end_time] if args.key?(:end_time)
386
+ @failed_analyses_count = args[:failed_analyses_count] if args.key?(:failed_analyses_count)
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+ @request = args[:request] if args.key?(:request)
388
+ @total_requested_analyses_count = args[:total_requested_analyses_count] if args.key?(:total_requested_analyses_count)
389
+ end
390
+ end
391
+
392
+ # The request to analyze conversations in bulk.
393
+ class GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest
394
+ include Google::Apis::Core::Hashable
395
+
396
+ # Required. Percentage of selected conversation to analyze, between [0, 100].
397
+ # Corresponds to the JSON property `analysisPercentage`
398
+ # @return [Float]
399
+ attr_accessor :analysis_percentage
400
+
401
+ # Selector of all available annotators and phrase matchers to run.
402
+ # Corresponds to the JSON property `annotatorSelector`
403
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
404
+ attr_accessor :annotator_selector
405
+
406
+ # Required. Filter used to select the subset of conversations to analyze.
407
+ # Corresponds to the JSON property `filter`
408
+ # @return [String]
409
+ attr_accessor :filter
410
+
411
+ # Required. The parent resource to create analyses in.
412
+ # Corresponds to the JSON property `parent`
413
+ # @return [String]
414
+ attr_accessor :parent
415
+
416
+ def initialize(**args)
417
+ update!(**args)
418
+ end
419
+
420
+ # Update properties of this object
421
+ def update!(**args)
422
+ @analysis_percentage = args[:analysis_percentage] if args.key?(:analysis_percentage)
423
+ @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
424
+ @filter = args[:filter] if args.key?(:filter)
425
+ @parent = args[:parent] if args.key?(:parent)
426
+ end
427
+ end
428
+
429
+ # The response for a bulk analyze conversations operation.
430
+ class GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse
431
+ include Google::Apis::Core::Hashable
432
+
433
+ # Count of failed analyses.
434
+ # Corresponds to the JSON property `failedAnalysisCount`
435
+ # @return [Fixnum]
436
+ attr_accessor :failed_analysis_count
437
+
438
+ # Count of successful analyses.
439
+ # Corresponds to the JSON property `successfulAnalysisCount`
440
+ # @return [Fixnum]
441
+ attr_accessor :successful_analysis_count
442
+
443
+ def initialize(**args)
444
+ update!(**args)
445
+ end
446
+
447
+ # Update properties of this object
448
+ def update!(**args)
449
+ @failed_analysis_count = args[:failed_analysis_count] if args.key?(:failed_analysis_count)
450
+ @successful_analysis_count = args[:successful_analysis_count] if args.key?(:successful_analysis_count)
451
+ end
452
+ end
453
+
253
454
  # Response of querying an issue model's statistics.
254
455
  class GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse
255
456
  include Google::Apis::Core::Hashable
@@ -884,6 +1085,11 @@ module Google
884
1085
  class GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata
885
1086
  include Google::Apis::Core::Hashable
886
1087
 
1088
+ # Selector of all available annotators and phrase matchers to run.
1089
+ # Corresponds to the JSON property `annotatorSelector`
1090
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
1091
+ attr_accessor :annotator_selector
1092
+
887
1093
  # Output only. The Conversation that this Analysis Operation belongs to.
888
1094
  # Corresponds to the JSON property `conversation`
889
1095
  # @return [String]
@@ -905,6 +1111,7 @@ module Google
905
1111
 
906
1112
  # Update properties of this object
907
1113
  def update!(**args)
1114
+ @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
908
1115
  @conversation = args[:conversation] if args.key?(:conversation)
909
1116
  @create_time = args[:create_time] if args.key?(:create_time)
910
1117
  @end_time = args[:end_time] if args.key?(:end_time)
@@ -1483,6 +1690,152 @@ module Google
1483
1690
  end
1484
1691
  end
1485
1692
 
1693
+ # The metadata for an IngestConversations operation.
1694
+ class GoogleCloudContactcenterinsightsV1IngestConversationsMetadata
1695
+ include Google::Apis::Core::Hashable
1696
+
1697
+ # Output only. The time the operation was created.
1698
+ # Corresponds to the JSON property `createTime`
1699
+ # @return [String]
1700
+ attr_accessor :create_time
1701
+
1702
+ # Output only. The time the operation finished running.
1703
+ # Corresponds to the JSON property `endTime`
1704
+ # @return [String]
1705
+ attr_accessor :end_time
1706
+
1707
+ # Output only. Partial errors during ingest operation that might cause the
1708
+ # operation output to be incomplete.
1709
+ # Corresponds to the JSON property `partialErrors`
1710
+ # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleRpcStatus>]
1711
+ attr_accessor :partial_errors
1712
+
1713
+ # The request to ingest conversations.
1714
+ # Corresponds to the JSON property `request`
1715
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequest]
1716
+ attr_accessor :request
1717
+
1718
+ def initialize(**args)
1719
+ update!(**args)
1720
+ end
1721
+
1722
+ # Update properties of this object
1723
+ def update!(**args)
1724
+ @create_time = args[:create_time] if args.key?(:create_time)
1725
+ @end_time = args[:end_time] if args.key?(:end_time)
1726
+ @partial_errors = args[:partial_errors] if args.key?(:partial_errors)
1727
+ @request = args[:request] if args.key?(:request)
1728
+ end
1729
+ end
1730
+
1731
+ # The request to ingest conversations.
1732
+ class GoogleCloudContactcenterinsightsV1IngestConversationsRequest
1733
+ include Google::Apis::Core::Hashable
1734
+
1735
+ # Configuration that applies to all conversations.
1736
+ # Corresponds to the JSON property `conversationConfig`
1737
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig]
1738
+ attr_accessor :conversation_config
1739
+
1740
+ # Configuration for Cloud Storage bucket sources.
1741
+ # Corresponds to the JSON property `gcsSource`
1742
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource]
1743
+ attr_accessor :gcs_source
1744
+
1745
+ # Required. The parent resource for new conversations.
1746
+ # Corresponds to the JSON property `parent`
1747
+ # @return [String]
1748
+ attr_accessor :parent
1749
+
1750
+ # Configuration for processing transcript objects.
1751
+ # Corresponds to the JSON property `transcriptObjectConfig`
1752
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig]
1753
+ attr_accessor :transcript_object_config
1754
+
1755
+ def initialize(**args)
1756
+ update!(**args)
1757
+ end
1758
+
1759
+ # Update properties of this object
1760
+ def update!(**args)
1761
+ @conversation_config = args[:conversation_config] if args.key?(:conversation_config)
1762
+ @gcs_source = args[:gcs_source] if args.key?(:gcs_source)
1763
+ @parent = args[:parent] if args.key?(:parent)
1764
+ @transcript_object_config = args[:transcript_object_config] if args.key?(:transcript_object_config)
1765
+ end
1766
+ end
1767
+
1768
+ # Configuration that applies to all conversations.
1769
+ class GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig
1770
+ include Google::Apis::Core::Hashable
1771
+
1772
+ # An opaque, user-specified string representing the human agent who handled the
1773
+ # conversations.
1774
+ # Corresponds to the JSON property `agentId`
1775
+ # @return [String]
1776
+ attr_accessor :agent_id
1777
+
1778
+ def initialize(**args)
1779
+ update!(**args)
1780
+ end
1781
+
1782
+ # Update properties of this object
1783
+ def update!(**args)
1784
+ @agent_id = args[:agent_id] if args.key?(:agent_id)
1785
+ end
1786
+ end
1787
+
1788
+ # Configuration for Cloud Storage bucket sources.
1789
+ class GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource
1790
+ include Google::Apis::Core::Hashable
1791
+
1792
+ # Required. The Cloud Storage bucket containing source objects.
1793
+ # Corresponds to the JSON property `bucketUri`
1794
+ # @return [String]
1795
+ attr_accessor :bucket_uri
1796
+
1797
+ def initialize(**args)
1798
+ update!(**args)
1799
+ end
1800
+
1801
+ # Update properties of this object
1802
+ def update!(**args)
1803
+ @bucket_uri = args[:bucket_uri] if args.key?(:bucket_uri)
1804
+ end
1805
+ end
1806
+
1807
+ # Configuration for processing transcript objects.
1808
+ class GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig
1809
+ include Google::Apis::Core::Hashable
1810
+
1811
+ # Required. The medium transcript objects represent.
1812
+ # Corresponds to the JSON property `medium`
1813
+ # @return [String]
1814
+ attr_accessor :medium
1815
+
1816
+ def initialize(**args)
1817
+ update!(**args)
1818
+ end
1819
+
1820
+ # Update properties of this object
1821
+ def update!(**args)
1822
+ @medium = args[:medium] if args.key?(:medium)
1823
+ end
1824
+ end
1825
+
1826
+ # The response to an IngestConversations operation.
1827
+ class GoogleCloudContactcenterinsightsV1IngestConversationsResponse
1828
+ include Google::Apis::Core::Hashable
1829
+
1830
+ def initialize(**args)
1831
+ update!(**args)
1832
+ end
1833
+
1834
+ # Update properties of this object
1835
+ def update!(**args)
1836
+ end
1837
+ end
1838
+
1486
1839
  # The data for an intent. Represents a detected intent in the conversation, for
1487
1840
  # example MAKES_PROMISE.
1488
1841
  class GoogleCloudContactcenterinsightsV1Intent
@@ -1564,6 +1917,12 @@ module Google
1564
1917
  # @return [String]
1565
1918
  attr_accessor :name
1566
1919
 
1920
+ # Output only. Resource names of the sample representative utterances that match
1921
+ # to this issue.
1922
+ # Corresponds to the JSON property `sampleUtterances`
1923
+ # @return [Array<String>]
1924
+ attr_accessor :sample_utterances
1925
+
1567
1926
  # Output only. The most recent time that this issue was updated.
1568
1927
  # Corresponds to the JSON property `updateTime`
1569
1928
  # @return [String]
@@ -1578,6 +1937,7 @@ module Google
1578
1937
  @create_time = args[:create_time] if args.key?(:create_time)
1579
1938
  @display_name = args[:display_name] if args.key?(:display_name)
1580
1939
  @name = args[:name] if args.key?(:name)
1940
+ @sample_utterances = args[:sample_utterances] if args.key?(:sample_utterances)
1581
1941
  @update_time = args[:update_time] if args.key?(:update_time)
1582
1942
  end
1583
1943
  end
@@ -1653,6 +2013,11 @@ module Google
1653
2013
  # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig]
1654
2014
  attr_accessor :input_data_config
1655
2015
 
2016
+ # Output only. Number of issues in this issue model.
2017
+ # Corresponds to the JSON property `issueCount`
2018
+ # @return [Fixnum]
2019
+ attr_accessor :issue_count
2020
+
1656
2021
  # Immutable. The resource name of the issue model. Format: projects/`project`/
1657
2022
  # locations/`location`/issueModels/`issue_model`
1658
2023
  # Corresponds to the JSON property `name`
@@ -1683,6 +2048,7 @@ module Google
1683
2048
  @create_time = args[:create_time] if args.key?(:create_time)
1684
2049
  @display_name = args[:display_name] if args.key?(:display_name)
1685
2050
  @input_data_config = args[:input_data_config] if args.key?(:input_data_config)
2051
+ @issue_count = args[:issue_count] if args.key?(:issue_count)
1686
2052
  @name = args[:name] if args.key?(:name)
1687
2053
  @state = args[:state] if args.key?(:state)
1688
2054
  @training_stats = args[:training_stats] if args.key?(:training_stats)
@@ -2322,6 +2688,11 @@ module Google
2322
2688
  class GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig
2323
2689
  include Google::Apis::Core::Hashable
2324
2690
 
2691
+ # Selector of all available annotators and phrase matchers to run.
2692
+ # Corresponds to the JSON property `annotatorSelector`
2693
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
2694
+ attr_accessor :annotator_selector
2695
+
2325
2696
  # Percentage of conversations created using Dialogflow runtime integration to
2326
2697
  # analyze automatically, between [0, 100].
2327
2698
  # Corresponds to the JSON property `runtimeIntegrationAnalysisPercentage`
@@ -2334,6 +2705,7 @@ module Google
2334
2705
 
2335
2706
  # Update properties of this object
2336
2707
  def update!(**args)
2708
+ @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
2337
2709
  @runtime_integration_analysis_percentage = args[:runtime_integration_analysis_percentage] if args.key?(:runtime_integration_analysis_percentage)
2338
2710
  end
2339
2711
  end
@@ -2521,7 +2893,7 @@ module Google
2521
2893
  # @return [String]
2522
2894
  attr_accessor :update_time
2523
2895
 
2524
- # String with specific view properties.
2896
+ # String with specific view properties, must be non-empty.
2525
2897
  # Corresponds to the JSON property `value`
2526
2898
  # @return [String]
2527
2899
  attr_accessor :value
@@ -2540,10 +2912,210 @@ module Google
2540
2912
  end
2541
2913
  end
2542
2914
 
2915
+ # Selector of all available annotators and phrase matchers to run.
2916
+ class GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector
2917
+ include Google::Apis::Core::Hashable
2918
+
2919
+ # The issue model to run. If not provided, the most recently deployed topic
2920
+ # model will be used. The provided issue model will only be used for inference
2921
+ # if the issue model is deployed and if run_issue_model_annotator is set to true.
2922
+ # If more than one issue model is provided, only the first provided issue model
2923
+ # will be used for inference.
2924
+ # Corresponds to the JSON property `issueModels`
2925
+ # @return [Array<String>]
2926
+ attr_accessor :issue_models
2927
+
2928
+ # The list of phrase matchers to run. If not provided, all active phrase
2929
+ # matchers will be used. If inactive phrase matchers are provided, they will not
2930
+ # be used. Phrase matchers will be run only if run_phrase_matcher_annotator is
2931
+ # set to true. Format: projects/`project`/locations/`location`/phraseMatchers/`
2932
+ # phrase_matcher`
2933
+ # Corresponds to the JSON property `phraseMatchers`
2934
+ # @return [Array<String>]
2935
+ attr_accessor :phrase_matchers
2936
+
2937
+ # Whether to run the entity annotator.
2938
+ # Corresponds to the JSON property `runEntityAnnotator`
2939
+ # @return [Boolean]
2940
+ attr_accessor :run_entity_annotator
2941
+ alias_method :run_entity_annotator?, :run_entity_annotator
2942
+
2943
+ # Whether to run the intent annotator.
2944
+ # Corresponds to the JSON property `runIntentAnnotator`
2945
+ # @return [Boolean]
2946
+ attr_accessor :run_intent_annotator
2947
+ alias_method :run_intent_annotator?, :run_intent_annotator
2948
+
2949
+ # Whether to run the interruption annotator.
2950
+ # Corresponds to the JSON property `runInterruptionAnnotator`
2951
+ # @return [Boolean]
2952
+ attr_accessor :run_interruption_annotator
2953
+ alias_method :run_interruption_annotator?, :run_interruption_annotator
2954
+
2955
+ # Whether to run the issue model annotator. A model should have already been
2956
+ # deployed for this to take effect.
2957
+ # Corresponds to the JSON property `runIssueModelAnnotator`
2958
+ # @return [Boolean]
2959
+ attr_accessor :run_issue_model_annotator
2960
+ alias_method :run_issue_model_annotator?, :run_issue_model_annotator
2961
+
2962
+ # Whether to run the active phrase matcher annotator(s).
2963
+ # Corresponds to the JSON property `runPhraseMatcherAnnotator`
2964
+ # @return [Boolean]
2965
+ attr_accessor :run_phrase_matcher_annotator
2966
+ alias_method :run_phrase_matcher_annotator?, :run_phrase_matcher_annotator
2967
+
2968
+ # Whether to run the sentiment annotator.
2969
+ # Corresponds to the JSON property `runSentimentAnnotator`
2970
+ # @return [Boolean]
2971
+ attr_accessor :run_sentiment_annotator
2972
+ alias_method :run_sentiment_annotator?, :run_sentiment_annotator
2973
+
2974
+ # Whether to run the silence annotator.
2975
+ # Corresponds to the JSON property `runSilenceAnnotator`
2976
+ # @return [Boolean]
2977
+ attr_accessor :run_silence_annotator
2978
+ alias_method :run_silence_annotator?, :run_silence_annotator
2979
+
2980
+ def initialize(**args)
2981
+ update!(**args)
2982
+ end
2983
+
2984
+ # Update properties of this object
2985
+ def update!(**args)
2986
+ @issue_models = args[:issue_models] if args.key?(:issue_models)
2987
+ @phrase_matchers = args[:phrase_matchers] if args.key?(:phrase_matchers)
2988
+ @run_entity_annotator = args[:run_entity_annotator] if args.key?(:run_entity_annotator)
2989
+ @run_intent_annotator = args[:run_intent_annotator] if args.key?(:run_intent_annotator)
2990
+ @run_interruption_annotator = args[:run_interruption_annotator] if args.key?(:run_interruption_annotator)
2991
+ @run_issue_model_annotator = args[:run_issue_model_annotator] if args.key?(:run_issue_model_annotator)
2992
+ @run_phrase_matcher_annotator = args[:run_phrase_matcher_annotator] if args.key?(:run_phrase_matcher_annotator)
2993
+ @run_sentiment_annotator = args[:run_sentiment_annotator] if args.key?(:run_sentiment_annotator)
2994
+ @run_silence_annotator = args[:run_silence_annotator] if args.key?(:run_silence_annotator)
2995
+ end
2996
+ end
2997
+
2998
+ # The metadata for a bulk analyze conversations operation.
2999
+ class GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata
3000
+ include Google::Apis::Core::Hashable
3001
+
3002
+ # The number of requested analyses that have completed successfully so far.
3003
+ # Corresponds to the JSON property `completedAnalysesCount`
3004
+ # @return [Fixnum]
3005
+ attr_accessor :completed_analyses_count
3006
+
3007
+ # The time the operation was created.
3008
+ # Corresponds to the JSON property `createTime`
3009
+ # @return [String]
3010
+ attr_accessor :create_time
3011
+
3012
+ # The time the operation finished running.
3013
+ # Corresponds to the JSON property `endTime`
3014
+ # @return [String]
3015
+ attr_accessor :end_time
3016
+
3017
+ # The number of requested analyses that have failed so far.
3018
+ # Corresponds to the JSON property `failedAnalysesCount`
3019
+ # @return [Fixnum]
3020
+ attr_accessor :failed_analyses_count
3021
+
3022
+ # The request to analyze conversations in bulk.
3023
+ # Corresponds to the JSON property `request`
3024
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest]
3025
+ attr_accessor :request
3026
+
3027
+ # Total number of analyses requested. Computed by the number of conversations
3028
+ # returned by `filter` multiplied by `analysis_percentage` in the request.
3029
+ # Corresponds to the JSON property `totalRequestedAnalysesCount`
3030
+ # @return [Fixnum]
3031
+ attr_accessor :total_requested_analyses_count
3032
+
3033
+ def initialize(**args)
3034
+ update!(**args)
3035
+ end
3036
+
3037
+ # Update properties of this object
3038
+ def update!(**args)
3039
+ @completed_analyses_count = args[:completed_analyses_count] if args.key?(:completed_analyses_count)
3040
+ @create_time = args[:create_time] if args.key?(:create_time)
3041
+ @end_time = args[:end_time] if args.key?(:end_time)
3042
+ @failed_analyses_count = args[:failed_analyses_count] if args.key?(:failed_analyses_count)
3043
+ @request = args[:request] if args.key?(:request)
3044
+ @total_requested_analyses_count = args[:total_requested_analyses_count] if args.key?(:total_requested_analyses_count)
3045
+ end
3046
+ end
3047
+
3048
+ # The request to analyze conversations in bulk.
3049
+ class GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest
3050
+ include Google::Apis::Core::Hashable
3051
+
3052
+ # Required. Percentage of selected conversation to analyze, between [0, 100].
3053
+ # Corresponds to the JSON property `analysisPercentage`
3054
+ # @return [Float]
3055
+ attr_accessor :analysis_percentage
3056
+
3057
+ # Selector of all available annotators and phrase matchers to run.
3058
+ # Corresponds to the JSON property `annotatorSelector`
3059
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector]
3060
+ attr_accessor :annotator_selector
3061
+
3062
+ # Required. Filter used to select the subset of conversations to analyze.
3063
+ # Corresponds to the JSON property `filter`
3064
+ # @return [String]
3065
+ attr_accessor :filter
3066
+
3067
+ # Required. The parent resource to create analyses in.
3068
+ # Corresponds to the JSON property `parent`
3069
+ # @return [String]
3070
+ attr_accessor :parent
3071
+
3072
+ def initialize(**args)
3073
+ update!(**args)
3074
+ end
3075
+
3076
+ # Update properties of this object
3077
+ def update!(**args)
3078
+ @analysis_percentage = args[:analysis_percentage] if args.key?(:analysis_percentage)
3079
+ @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
3080
+ @filter = args[:filter] if args.key?(:filter)
3081
+ @parent = args[:parent] if args.key?(:parent)
3082
+ end
3083
+ end
3084
+
3085
+ # The response for a bulk analyze conversations operation.
3086
+ class GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse
3087
+ include Google::Apis::Core::Hashable
3088
+
3089
+ # Count of failed analyses.
3090
+ # Corresponds to the JSON property `failedAnalysisCount`
3091
+ # @return [Fixnum]
3092
+ attr_accessor :failed_analysis_count
3093
+
3094
+ # Count of successful analyses.
3095
+ # Corresponds to the JSON property `successfulAnalysisCount`
3096
+ # @return [Fixnum]
3097
+ attr_accessor :successful_analysis_count
3098
+
3099
+ def initialize(**args)
3100
+ update!(**args)
3101
+ end
3102
+
3103
+ # Update properties of this object
3104
+ def update!(**args)
3105
+ @failed_analysis_count = args[:failed_analysis_count] if args.key?(:failed_analysis_count)
3106
+ @successful_analysis_count = args[:successful_analysis_count] if args.key?(:successful_analysis_count)
3107
+ end
3108
+ end
3109
+
2543
3110
  # Metadata for a create analysis operation.
2544
3111
  class GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata
2545
3112
  include Google::Apis::Core::Hashable
2546
3113
 
3114
+ # Selector of all available annotators and phrase matchers to run.
3115
+ # Corresponds to the JSON property `annotatorSelector`
3116
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector]
3117
+ attr_accessor :annotator_selector
3118
+
2547
3119
  # Output only. The Conversation that this Analysis Operation belongs to.
2548
3120
  # Corresponds to the JSON property `conversation`
2549
3121
  # @return [String]
@@ -2565,6 +3137,7 @@ module Google
2565
3137
 
2566
3138
  # Update properties of this object
2567
3139
  def update!(**args)
3140
+ @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
2568
3141
  @conversation = args[:conversation] if args.key?(:conversation)
2569
3142
  @create_time = args[:create_time] if args.key?(:create_time)
2570
3143
  @end_time = args[:end_time] if args.key?(:end_time)
@@ -2873,6 +3446,152 @@ module Google
2873
3446
  end
2874
3447
  end
2875
3448
 
3449
+ # The metadata for an IngestConversations operation.
3450
+ class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadata
3451
+ include Google::Apis::Core::Hashable
3452
+
3453
+ # Output only. The time the operation was created.
3454
+ # Corresponds to the JSON property `createTime`
3455
+ # @return [String]
3456
+ attr_accessor :create_time
3457
+
3458
+ # Output only. The time the operation finished running.
3459
+ # Corresponds to the JSON property `endTime`
3460
+ # @return [String]
3461
+ attr_accessor :end_time
3462
+
3463
+ # Output only. Partial errors during ingest operation that might cause the
3464
+ # operation output to be incomplete.
3465
+ # Corresponds to the JSON property `partialErrors`
3466
+ # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleRpcStatus>]
3467
+ attr_accessor :partial_errors
3468
+
3469
+ # The request to ingest conversations.
3470
+ # Corresponds to the JSON property `request`
3471
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest]
3472
+ attr_accessor :request
3473
+
3474
+ def initialize(**args)
3475
+ update!(**args)
3476
+ end
3477
+
3478
+ # Update properties of this object
3479
+ def update!(**args)
3480
+ @create_time = args[:create_time] if args.key?(:create_time)
3481
+ @end_time = args[:end_time] if args.key?(:end_time)
3482
+ @partial_errors = args[:partial_errors] if args.key?(:partial_errors)
3483
+ @request = args[:request] if args.key?(:request)
3484
+ end
3485
+ end
3486
+
3487
+ # The request to ingest conversations.
3488
+ class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest
3489
+ include Google::Apis::Core::Hashable
3490
+
3491
+ # Configuration that applies to all conversations.
3492
+ # Corresponds to the JSON property `conversationConfig`
3493
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig]
3494
+ attr_accessor :conversation_config
3495
+
3496
+ # Configuration for Cloud Storage bucket sources.
3497
+ # Corresponds to the JSON property `gcsSource`
3498
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource]
3499
+ attr_accessor :gcs_source
3500
+
3501
+ # Required. The parent resource for new conversations.
3502
+ # Corresponds to the JSON property `parent`
3503
+ # @return [String]
3504
+ attr_accessor :parent
3505
+
3506
+ # Configuration for processing transcript objects.
3507
+ # Corresponds to the JSON property `transcriptObjectConfig`
3508
+ # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig]
3509
+ attr_accessor :transcript_object_config
3510
+
3511
+ def initialize(**args)
3512
+ update!(**args)
3513
+ end
3514
+
3515
+ # Update properties of this object
3516
+ def update!(**args)
3517
+ @conversation_config = args[:conversation_config] if args.key?(:conversation_config)
3518
+ @gcs_source = args[:gcs_source] if args.key?(:gcs_source)
3519
+ @parent = args[:parent] if args.key?(:parent)
3520
+ @transcript_object_config = args[:transcript_object_config] if args.key?(:transcript_object_config)
3521
+ end
3522
+ end
3523
+
3524
+ # Configuration that applies to all conversations.
3525
+ class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig
3526
+ include Google::Apis::Core::Hashable
3527
+
3528
+ # An opaque, user-specified string representing the human agent who handled the
3529
+ # conversations.
3530
+ # Corresponds to the JSON property `agentId`
3531
+ # @return [String]
3532
+ attr_accessor :agent_id
3533
+
3534
+ def initialize(**args)
3535
+ update!(**args)
3536
+ end
3537
+
3538
+ # Update properties of this object
3539
+ def update!(**args)
3540
+ @agent_id = args[:agent_id] if args.key?(:agent_id)
3541
+ end
3542
+ end
3543
+
3544
+ # Configuration for Cloud Storage bucket sources.
3545
+ class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource
3546
+ include Google::Apis::Core::Hashable
3547
+
3548
+ # Required. The Cloud Storage bucket containing source objects.
3549
+ # Corresponds to the JSON property `bucketUri`
3550
+ # @return [String]
3551
+ attr_accessor :bucket_uri
3552
+
3553
+ def initialize(**args)
3554
+ update!(**args)
3555
+ end
3556
+
3557
+ # Update properties of this object
3558
+ def update!(**args)
3559
+ @bucket_uri = args[:bucket_uri] if args.key?(:bucket_uri)
3560
+ end
3561
+ end
3562
+
3563
+ # Configuration for processing transcript objects.
3564
+ class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig
3565
+ include Google::Apis::Core::Hashable
3566
+
3567
+ # Required. The medium transcript objects represent.
3568
+ # Corresponds to the JSON property `medium`
3569
+ # @return [String]
3570
+ attr_accessor :medium
3571
+
3572
+ def initialize(**args)
3573
+ update!(**args)
3574
+ end
3575
+
3576
+ # Update properties of this object
3577
+ def update!(**args)
3578
+ @medium = args[:medium] if args.key?(:medium)
3579
+ end
3580
+ end
3581
+
3582
+ # The response to an IngestConversations operation.
3583
+ class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsResponse
3584
+ include Google::Apis::Core::Hashable
3585
+
3586
+ def initialize(**args)
3587
+ update!(**args)
3588
+ end
3589
+
3590
+ # Update properties of this object
3591
+ def update!(**args)
3592
+ end
3593
+ end
3594
+
2876
3595
  # The issue model resource.
2877
3596
  class GoogleCloudContactcenterinsightsV1alpha1IssueModel
2878
3597
  include Google::Apis::Core::Hashable
@@ -2892,6 +3611,11 @@ module Google
2892
3611
  # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IssueModelInputDataConfig]
2893
3612
  attr_accessor :input_data_config
2894
3613
 
3614
+ # Output only. Number of issues in this issue model.
3615
+ # Corresponds to the JSON property `issueCount`
3616
+ # @return [Fixnum]
3617
+ attr_accessor :issue_count
3618
+
2895
3619
  # Immutable. The resource name of the issue model. Format: projects/`project`/
2896
3620
  # locations/`location`/issueModels/`issue_model`
2897
3621
  # Corresponds to the JSON property `name`
@@ -2922,6 +3646,7 @@ module Google
2922
3646
  @create_time = args[:create_time] if args.key?(:create_time)
2923
3647
  @display_name = args[:display_name] if args.key?(:display_name)
2924
3648
  @input_data_config = args[:input_data_config] if args.key?(:input_data_config)
3649
+ @issue_count = args[:issue_count] if args.key?(:issue_count)
2925
3650
  @name = args[:name] if args.key?(:name)
2926
3651
  @state = args[:state] if args.key?(:state)
2927
3652
  @training_stats = args[:training_stats] if args.key?(:training_stats)