google-apis-contactcenterinsights_v1 0.17.0 → 0.19.0

data/lib/google/apis/contactcenterinsights_v1/classes.rb

@@ -31,6 +31,11 @@ module Google
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnalysisResult]
         attr_accessor :analysis_result
       
+        # Selector of all available annotators and phrase matchers to run.
+        # Corresponds to the JSON property `annotatorSelector`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
+        attr_accessor :annotator_selector
+      
         # Output only. The time at which the analysis was created, which occurs when the
         # long-running operation completes.
         # Corresponds to the JSON property `createTime`
@@ -55,6 +60,7 @@ module Google
         # Update properties of this object
         def update!(**args)
           @analysis_result = args[:analysis_result] if args.key?(:analysis_result)
+          @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
           @create_time = args[:create_time] if args.key?(:create_time)
           @name = args[:name] if args.key?(:name)
           @request_time = args[:request_time] if args.key?(:request_time)
@@ -162,6 +168,89 @@ module Google
         end
       end
       
+      # Selector of all available annotators and phrase matchers to run.
+      class GoogleCloudContactcenterinsightsV1AnnotatorSelector
+        include Google::Apis::Core::Hashable
+      
+        # The issue model to run. If not provided, the most recently deployed topic
+        # model will be used. The provided issue model will only be used for inference
+        # if the issue model is deployed and if run_issue_model_annotator is set to true.
+        # If more than one issue model is provided, only the first provided issue model
+        # will be used for inference.
+        # Corresponds to the JSON property `issueModels`
+        # @return [Array<String>]
+        attr_accessor :issue_models
+      
+        # The list of phrase matchers to run. If not provided, all active phrase
+        # matchers will be used. If inactive phrase matchers are provided, they will not
+        # be used. Phrase matchers will be run only if run_phrase_matcher_annotator is
+        # set to true. Format: projects/`project`/locations/`location`/phraseMatchers/`
+        # phrase_matcher`
+        # Corresponds to the JSON property `phraseMatchers`
+        # @return [Array<String>]
+        attr_accessor :phrase_matchers
+      
+        # Whether to run the entity annotator.
+        # Corresponds to the JSON property `runEntityAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_entity_annotator
+        alias_method :run_entity_annotator?, :run_entity_annotator
+      
+        # Whether to run the intent annotator.
+        # Corresponds to the JSON property `runIntentAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_intent_annotator
+        alias_method :run_intent_annotator?, :run_intent_annotator
+      
+        # Whether to run the interruption annotator.
+        # Corresponds to the JSON property `runInterruptionAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_interruption_annotator
+        alias_method :run_interruption_annotator?, :run_interruption_annotator
+      
+        # Whether to run the issue model annotator. A model should have already been
+        # deployed for this to take effect.
+        # Corresponds to the JSON property `runIssueModelAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_issue_model_annotator
+        alias_method :run_issue_model_annotator?, :run_issue_model_annotator
+      
+        # Whether to run the active phrase matcher annotator(s).
+        # Corresponds to the JSON property `runPhraseMatcherAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_phrase_matcher_annotator
+        alias_method :run_phrase_matcher_annotator?, :run_phrase_matcher_annotator
+      
+        # Whether to run the sentiment annotator.
+        # Corresponds to the JSON property `runSentimentAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_sentiment_annotator
+        alias_method :run_sentiment_annotator?, :run_sentiment_annotator
+      
+        # Whether to run the silence annotator.
+        # Corresponds to the JSON property `runSilenceAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_silence_annotator
+        alias_method :run_silence_annotator?, :run_silence_annotator
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @issue_models = args[:issue_models] if args.key?(:issue_models)
+          @phrase_matchers = args[:phrase_matchers] if args.key?(:phrase_matchers)
+          @run_entity_annotator = args[:run_entity_annotator] if args.key?(:run_entity_annotator)
+          @run_intent_annotator = args[:run_intent_annotator] if args.key?(:run_intent_annotator)
+          @run_interruption_annotator = args[:run_interruption_annotator] if args.key?(:run_interruption_annotator)
+          @run_issue_model_annotator = args[:run_issue_model_annotator] if args.key?(:run_issue_model_annotator)
+          @run_phrase_matcher_annotator = args[:run_phrase_matcher_annotator] if args.key?(:run_phrase_matcher_annotator)
+          @run_sentiment_annotator = args[:run_sentiment_annotator] if args.key?(:run_sentiment_annotator)
+          @run_silence_annotator = args[:run_silence_annotator] if args.key?(:run_silence_annotator)
+        end
+      end
+      
       # The feedback that the customer has about a certain answer in the conversation.
       class GoogleCloudContactcenterinsightsV1AnswerFeedback
         include Google::Apis::Core::Hashable
@@ -250,6 +339,118 @@ module Google
         end
       end
       
+      # The metadata for a bulk analyze conversations operation.
+      class GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata
+        include Google::Apis::Core::Hashable
+      
+        # The number of requested analyses that have completed successfully so far.
+        # Corresponds to the JSON property `completedAnalysesCount`
+        # @return [Fixnum]
+        attr_accessor :completed_analyses_count
+      
+        # The time the operation was created.
+        # Corresponds to the JSON property `createTime`
+        # @return [String]
+        attr_accessor :create_time
+      
+        # The time the operation finished running.
+        # Corresponds to the JSON property `endTime`
+        # @return [String]
+        attr_accessor :end_time
+      
+        # The number of requested analyses that have failed so far.
+        # Corresponds to the JSON property `failedAnalysesCount`
+        # @return [Fixnum]
+        attr_accessor :failed_analyses_count
+      
+        # The request to analyze conversations in bulk.
+        # Corresponds to the JSON property `request`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest]
+        attr_accessor :request
+      
+        # Total number of analyses requested. Computed by the number of conversations
+        # returned by `filter` multiplied by `analysis_percentage` in the request.
+        # Corresponds to the JSON property `totalRequestedAnalysesCount`
+        # @return [Fixnum]
+        attr_accessor :total_requested_analyses_count
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @completed_analyses_count = args[:completed_analyses_count] if args.key?(:completed_analyses_count)
+          @create_time = args[:create_time] if args.key?(:create_time)
+          @end_time = args[:end_time] if args.key?(:end_time)
+          @failed_analyses_count = args[:failed_analyses_count] if args.key?(:failed_analyses_count)
+          @request = args[:request] if args.key?(:request)
+          @total_requested_analyses_count = args[:total_requested_analyses_count] if args.key?(:total_requested_analyses_count)
+        end
+      end
+      
+      # The request to analyze conversations in bulk.
+      class GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest
+        include Google::Apis::Core::Hashable
+      
+        # Required. Percentage of selected conversation to analyze, between [0, 100].
+        # Corresponds to the JSON property `analysisPercentage`
+        # @return [Float]
+        attr_accessor :analysis_percentage
+      
+        # Selector of all available annotators and phrase matchers to run.
+        # Corresponds to the JSON property `annotatorSelector`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
+        attr_accessor :annotator_selector
+      
+        # Required. Filter used to select the subset of conversations to analyze.
+        # Corresponds to the JSON property `filter`
+        # @return [String]
+        attr_accessor :filter
+      
+        # Required. The parent resource to create analyses in.
+        # Corresponds to the JSON property `parent`
+        # @return [String]
+        attr_accessor :parent
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @analysis_percentage = args[:analysis_percentage] if args.key?(:analysis_percentage)
+          @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
+          @filter = args[:filter] if args.key?(:filter)
+          @parent = args[:parent] if args.key?(:parent)
+        end
+      end
+      
+      # The response for a bulk analyze conversations operation.
+      class GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse
+        include Google::Apis::Core::Hashable
+      
+        # Count of failed analyses.
+        # Corresponds to the JSON property `failedAnalysisCount`
+        # @return [Fixnum]
+        attr_accessor :failed_analysis_count
+      
+        # Count of successful analyses.
+        # Corresponds to the JSON property `successfulAnalysisCount`
+        # @return [Fixnum]
+        attr_accessor :successful_analysis_count
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @failed_analysis_count = args[:failed_analysis_count] if args.key?(:failed_analysis_count)
+          @successful_analysis_count = args[:successful_analysis_count] if args.key?(:successful_analysis_count)
+        end
+      end
+      
       # Response of querying an issue model's statistics.
       class GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse
         include Google::Apis::Core::Hashable
@@ -884,6 +1085,11 @@ module Google
       class GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata
         include Google::Apis::Core::Hashable
       
+        # Selector of all available annotators and phrase matchers to run.
+        # Corresponds to the JSON property `annotatorSelector`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
+        attr_accessor :annotator_selector
+      
         # Output only. The Conversation that this Analysis Operation belongs to.
         # Corresponds to the JSON property `conversation`
         # @return [String]
@@ -905,6 +1111,7 @@ module Google
       
         # Update properties of this object
         def update!(**args)
+          @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
           @conversation = args[:conversation] if args.key?(:conversation)
           @create_time = args[:create_time] if args.key?(:create_time)
           @end_time = args[:end_time] if args.key?(:end_time)
@@ -1483,6 +1690,152 @@ module Google
         end
       end
       
+      # The metadata for an IngestConversations operation.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsMetadata
+        include Google::Apis::Core::Hashable
+      
+        # Output only. The time the operation was created.
+        # Corresponds to the JSON property `createTime`
+        # @return [String]
+        attr_accessor :create_time
+      
+        # Output only. The time the operation finished running.
+        # Corresponds to the JSON property `endTime`
+        # @return [String]
+        attr_accessor :end_time
+      
+        # Output only. Partial errors during ingest operation that might cause the
+        # operation output to be incomplete.
+        # Corresponds to the JSON property `partialErrors`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleRpcStatus>]
+        attr_accessor :partial_errors
+      
+        # The request to ingest conversations.
+        # Corresponds to the JSON property `request`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequest]
+        attr_accessor :request
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @create_time = args[:create_time] if args.key?(:create_time)
+          @end_time = args[:end_time] if args.key?(:end_time)
+          @partial_errors = args[:partial_errors] if args.key?(:partial_errors)
+          @request = args[:request] if args.key?(:request)
+        end
+      end
+      
+      # The request to ingest conversations.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsRequest
+        include Google::Apis::Core::Hashable
+      
+        # Configuration that applies to all conversations.
+        # Corresponds to the JSON property `conversationConfig`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig]
+        attr_accessor :conversation_config
+      
+        # Configuration for Cloud Storage bucket sources.
+        # Corresponds to the JSON property `gcsSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource]
+        attr_accessor :gcs_source
+      
+        # Required. The parent resource for new conversations.
+        # Corresponds to the JSON property `parent`
+        # @return [String]
+        attr_accessor :parent
+      
+        # Configuration for processing transcript objects.
+        # Corresponds to the JSON property `transcriptObjectConfig`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig]
+        attr_accessor :transcript_object_config
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @conversation_config = args[:conversation_config] if args.key?(:conversation_config)
+          @gcs_source = args[:gcs_source] if args.key?(:gcs_source)
+          @parent = args[:parent] if args.key?(:parent)
+          @transcript_object_config = args[:transcript_object_config] if args.key?(:transcript_object_config)
+        end
+      end
+      
+      # Configuration that applies to all conversations.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig
+        include Google::Apis::Core::Hashable
+      
+        # An opaque, user-specified string representing the human agent who handled the
+        # conversations.
+        # Corresponds to the JSON property `agentId`
+        # @return [String]
+        attr_accessor :agent_id
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_id = args[:agent_id] if args.key?(:agent_id)
+        end
+      end
+      
+      # Configuration for Cloud Storage bucket sources.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource
+        include Google::Apis::Core::Hashable
+      
+        # Required. The Cloud Storage bucket containing source objects.
+        # Corresponds to the JSON property `bucketUri`
+        # @return [String]
+        attr_accessor :bucket_uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @bucket_uri = args[:bucket_uri] if args.key?(:bucket_uri)
+        end
+      end
+      
+      # Configuration for processing transcript objects.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig
+        include Google::Apis::Core::Hashable
+      
+        # Required. The medium transcript objects represent.
+        # Corresponds to the JSON property `medium`
+        # @return [String]
+        attr_accessor :medium
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @medium = args[:medium] if args.key?(:medium)
+        end
+      end
+      
+      # The response to an IngestConversations operation.
+      class GoogleCloudContactcenterinsightsV1IngestConversationsResponse
+        include Google::Apis::Core::Hashable
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+        end
+      end
+      
       # The data for an intent. Represents a detected intent in the conversation, for
       # example MAKES_PROMISE.
       class GoogleCloudContactcenterinsightsV1Intent
@@ -1564,6 +1917,12 @@ module Google
         # @return [String]
         attr_accessor :name
       
+        # Output only. Resource names of the sample representative utterances that match
+        # to this issue.
+        # Corresponds to the JSON property `sampleUtterances`
+        # @return [Array<String>]
+        attr_accessor :sample_utterances
+      
         # Output only. The most recent time that this issue was updated.
         # Corresponds to the JSON property `updateTime`
         # @return [String]
@@ -1578,6 +1937,7 @@ module Google
           @create_time = args[:create_time] if args.key?(:create_time)
           @display_name = args[:display_name] if args.key?(:display_name)
           @name = args[:name] if args.key?(:name)
+          @sample_utterances = args[:sample_utterances] if args.key?(:sample_utterances)
           @update_time = args[:update_time] if args.key?(:update_time)
         end
       end
@@ -1653,6 +2013,11 @@ module Google
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig]
         attr_accessor :input_data_config
       
+        # Output only. Number of issues in this issue model.
+        # Corresponds to the JSON property `issueCount`
+        # @return [Fixnum]
+        attr_accessor :issue_count
+      
         # Immutable. The resource name of the issue model. Format: projects/`project`/
         # locations/`location`/issueModels/`issue_model`
         # Corresponds to the JSON property `name`
@@ -1683,6 +2048,7 @@ module Google
           @create_time = args[:create_time] if args.key?(:create_time)
           @display_name = args[:display_name] if args.key?(:display_name)
           @input_data_config = args[:input_data_config] if args.key?(:input_data_config)
+          @issue_count = args[:issue_count] if args.key?(:issue_count)
           @name = args[:name] if args.key?(:name)
           @state = args[:state] if args.key?(:state)
           @training_stats = args[:training_stats] if args.key?(:training_stats)
@@ -2322,6 +2688,11 @@ module Google
       class GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig
         include Google::Apis::Core::Hashable
       
+        # Selector of all available annotators and phrase matchers to run.
+        # Corresponds to the JSON property `annotatorSelector`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotatorSelector]
+        attr_accessor :annotator_selector
+      
         # Percentage of conversations created using Dialogflow runtime integration to
         # analyze automatically, between [0, 100].
         # Corresponds to the JSON property `runtimeIntegrationAnalysisPercentage`
@@ -2334,6 +2705,7 @@ module Google
       
         # Update properties of this object
         def update!(**args)
+          @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
           @runtime_integration_analysis_percentage = args[:runtime_integration_analysis_percentage] if args.key?(:runtime_integration_analysis_percentage)
         end
       end
@@ -2521,7 +2893,7 @@ module Google
         # @return [String]
         attr_accessor :update_time
       
-        # String with specific view properties.
+        # String with specific view properties, must be non-empty.
         # Corresponds to the JSON property `value`
         # @return [String]
         attr_accessor :value
@@ -2540,10 +2912,210 @@ module Google
         end
       end
       
+      # Selector of all available annotators and phrase matchers to run.
+      class GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector
+        include Google::Apis::Core::Hashable
+      
+        # The issue model to run. If not provided, the most recently deployed topic
+        # model will be used. The provided issue model will only be used for inference
+        # if the issue model is deployed and if run_issue_model_annotator is set to true.
+        # If more than one issue model is provided, only the first provided issue model
+        # will be used for inference.
+        # Corresponds to the JSON property `issueModels`
+        # @return [Array<String>]
+        attr_accessor :issue_models
+      
+        # The list of phrase matchers to run. If not provided, all active phrase
+        # matchers will be used. If inactive phrase matchers are provided, they will not
+        # be used. Phrase matchers will be run only if run_phrase_matcher_annotator is
+        # set to true. Format: projects/`project`/locations/`location`/phraseMatchers/`
+        # phrase_matcher`
+        # Corresponds to the JSON property `phraseMatchers`
+        # @return [Array<String>]
+        attr_accessor :phrase_matchers
+      
+        # Whether to run the entity annotator.
+        # Corresponds to the JSON property `runEntityAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_entity_annotator
+        alias_method :run_entity_annotator?, :run_entity_annotator
+      
+        # Whether to run the intent annotator.
+        # Corresponds to the JSON property `runIntentAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_intent_annotator
+        alias_method :run_intent_annotator?, :run_intent_annotator
+      
+        # Whether to run the interruption annotator.
+        # Corresponds to the JSON property `runInterruptionAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_interruption_annotator
+        alias_method :run_interruption_annotator?, :run_interruption_annotator
+      
+        # Whether to run the issue model annotator. A model should have already been
+        # deployed for this to take effect.
+        # Corresponds to the JSON property `runIssueModelAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_issue_model_annotator
+        alias_method :run_issue_model_annotator?, :run_issue_model_annotator
+      
+        # Whether to run the active phrase matcher annotator(s).
+        # Corresponds to the JSON property `runPhraseMatcherAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_phrase_matcher_annotator
+        alias_method :run_phrase_matcher_annotator?, :run_phrase_matcher_annotator
+      
+        # Whether to run the sentiment annotator.
+        # Corresponds to the JSON property `runSentimentAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_sentiment_annotator
+        alias_method :run_sentiment_annotator?, :run_sentiment_annotator
+      
+        # Whether to run the silence annotator.
+        # Corresponds to the JSON property `runSilenceAnnotator`
+        # @return [Boolean]
+        attr_accessor :run_silence_annotator
+        alias_method :run_silence_annotator?, :run_silence_annotator
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @issue_models = args[:issue_models] if args.key?(:issue_models)
+          @phrase_matchers = args[:phrase_matchers] if args.key?(:phrase_matchers)
+          @run_entity_annotator = args[:run_entity_annotator] if args.key?(:run_entity_annotator)
+          @run_intent_annotator = args[:run_intent_annotator] if args.key?(:run_intent_annotator)
+          @run_interruption_annotator = args[:run_interruption_annotator] if args.key?(:run_interruption_annotator)
+          @run_issue_model_annotator = args[:run_issue_model_annotator] if args.key?(:run_issue_model_annotator)
+          @run_phrase_matcher_annotator = args[:run_phrase_matcher_annotator] if args.key?(:run_phrase_matcher_annotator)
+          @run_sentiment_annotator = args[:run_sentiment_annotator] if args.key?(:run_sentiment_annotator)
+          @run_silence_annotator = args[:run_silence_annotator] if args.key?(:run_silence_annotator)
+        end
+      end
+      
+      # The metadata for a bulk analyze conversations operation.
+      class GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata
+        include Google::Apis::Core::Hashable
+      
+        # The number of requested analyses that have completed successfully so far.
+        # Corresponds to the JSON property `completedAnalysesCount`
+        # @return [Fixnum]
+        attr_accessor :completed_analyses_count
+      
+        # The time the operation was created.
+        # Corresponds to the JSON property `createTime`
+        # @return [String]
+        attr_accessor :create_time
+      
+        # The time the operation finished running.
+        # Corresponds to the JSON property `endTime`
+        # @return [String]
+        attr_accessor :end_time
+      
+        # The number of requested analyses that have failed so far.
+        # Corresponds to the JSON property `failedAnalysesCount`
+        # @return [Fixnum]
+        attr_accessor :failed_analyses_count
+      
+        # The request to analyze conversations in bulk.
+        # Corresponds to the JSON property `request`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest]
+        attr_accessor :request
+      
+        # Total number of analyses requested. Computed by the number of conversations
+        # returned by `filter` multiplied by `analysis_percentage` in the request.
+        # Corresponds to the JSON property `totalRequestedAnalysesCount`
+        # @return [Fixnum]
+        attr_accessor :total_requested_analyses_count
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @completed_analyses_count = args[:completed_analyses_count] if args.key?(:completed_analyses_count)
+          @create_time = args[:create_time] if args.key?(:create_time)
+          @end_time = args[:end_time] if args.key?(:end_time)
+          @failed_analyses_count = args[:failed_analyses_count] if args.key?(:failed_analyses_count)
+          @request = args[:request] if args.key?(:request)
+          @total_requested_analyses_count = args[:total_requested_analyses_count] if args.key?(:total_requested_analyses_count)
+        end
+      end
+      
+      # The request to analyze conversations in bulk.
+      class GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest
+        include Google::Apis::Core::Hashable
+      
+        # Required. Percentage of selected conversation to analyze, between [0, 100].
+        # Corresponds to the JSON property `analysisPercentage`
+        # @return [Float]
+        attr_accessor :analysis_percentage
+      
+        # Selector of all available annotators and phrase matchers to run.
+        # Corresponds to the JSON property `annotatorSelector`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector]
+        attr_accessor :annotator_selector
+      
+        # Required. Filter used to select the subset of conversations to analyze.
+        # Corresponds to the JSON property `filter`
+        # @return [String]
+        attr_accessor :filter
+      
+        # Required. The parent resource to create analyses in.
+        # Corresponds to the JSON property `parent`
+        # @return [String]
+        attr_accessor :parent
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @analysis_percentage = args[:analysis_percentage] if args.key?(:analysis_percentage)
+          @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
+          @filter = args[:filter] if args.key?(:filter)
+          @parent = args[:parent] if args.key?(:parent)
+        end
+      end
+      
+      # The response for a bulk analyze conversations operation.
+      class GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse
+        include Google::Apis::Core::Hashable
+      
+        # Count of failed analyses.
+        # Corresponds to the JSON property `failedAnalysisCount`
+        # @return [Fixnum]
+        attr_accessor :failed_analysis_count
+      
+        # Count of successful analyses.
+        # Corresponds to the JSON property `successfulAnalysisCount`
+        # @return [Fixnum]
+        attr_accessor :successful_analysis_count
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @failed_analysis_count = args[:failed_analysis_count] if args.key?(:failed_analysis_count)
+          @successful_analysis_count = args[:successful_analysis_count] if args.key?(:successful_analysis_count)
+        end
+      end
+      
       # Metadata for a create analysis operation.
       class GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata
         include Google::Apis::Core::Hashable
       
+        # Selector of all available annotators and phrase matchers to run.
+        # Corresponds to the JSON property `annotatorSelector`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector]
+        attr_accessor :annotator_selector
+      
         # Output only. The Conversation that this Analysis Operation belongs to.
         # Corresponds to the JSON property `conversation`
         # @return [String]
@@ -2565,6 +3137,7 @@ module Google
       
         # Update properties of this object
         def update!(**args)
+          @annotator_selector = args[:annotator_selector] if args.key?(:annotator_selector)
           @conversation = args[:conversation] if args.key?(:conversation)
           @create_time = args[:create_time] if args.key?(:create_time)
           @end_time = args[:end_time] if args.key?(:end_time)
@@ -2873,6 +3446,152 @@ module Google
         end
       end
       
+      # The metadata for an IngestConversations operation.
+      class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadata
+        include Google::Apis::Core::Hashable
+      
+        # Output only. The time the operation was created.
+        # Corresponds to the JSON property `createTime`
+        # @return [String]
+        attr_accessor :create_time
+      
+        # Output only. The time the operation finished running.
+        # Corresponds to the JSON property `endTime`
+        # @return [String]
+        attr_accessor :end_time
+      
+        # Output only. Partial errors during ingest operation that might cause the
+        # operation output to be incomplete.
+        # Corresponds to the JSON property `partialErrors`
+        # @return [Array<Google::Apis::ContactcenterinsightsV1::GoogleRpcStatus>]
+        attr_accessor :partial_errors
+      
+        # The request to ingest conversations.
+        # Corresponds to the JSON property `request`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest]
+        attr_accessor :request
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @create_time = args[:create_time] if args.key?(:create_time)
+          @end_time = args[:end_time] if args.key?(:end_time)
+          @partial_errors = args[:partial_errors] if args.key?(:partial_errors)
+          @request = args[:request] if args.key?(:request)
+        end
+      end
+      
+      # The request to ingest conversations.
+      class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest
+        include Google::Apis::Core::Hashable
+      
+        # Configuration that applies to all conversations.
+        # Corresponds to the JSON property `conversationConfig`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig]
+        attr_accessor :conversation_config
+      
+        # Configuration for Cloud Storage bucket sources.
+        # Corresponds to the JSON property `gcsSource`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource]
+        attr_accessor :gcs_source
+      
+        # Required. The parent resource for new conversations.
+        # Corresponds to the JSON property `parent`
+        # @return [String]
+        attr_accessor :parent
+      
+        # Configuration for processing transcript objects.
+        # Corresponds to the JSON property `transcriptObjectConfig`
+        # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig]
+        attr_accessor :transcript_object_config
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @conversation_config = args[:conversation_config] if args.key?(:conversation_config)
+          @gcs_source = args[:gcs_source] if args.key?(:gcs_source)
+          @parent = args[:parent] if args.key?(:parent)
+          @transcript_object_config = args[:transcript_object_config] if args.key?(:transcript_object_config)
+        end
+      end
+      
+      # Configuration that applies to all conversations.
+      class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig
+        include Google::Apis::Core::Hashable
+      
+        # An opaque, user-specified string representing the human agent who handled the
+        # conversations.
+        # Corresponds to the JSON property `agentId`
+        # @return [String]
+        attr_accessor :agent_id
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @agent_id = args[:agent_id] if args.key?(:agent_id)
+        end
+      end
+      
+      # Configuration for Cloud Storage bucket sources.
+      class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource
+        include Google::Apis::Core::Hashable
+      
+        # Required. The Cloud Storage bucket containing source objects.
+        # Corresponds to the JSON property `bucketUri`
+        # @return [String]
+        attr_accessor :bucket_uri
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @bucket_uri = args[:bucket_uri] if args.key?(:bucket_uri)
+        end
+      end
+      
+      # Configuration for processing transcript objects.
+      class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig
+        include Google::Apis::Core::Hashable
+      
+        # Required. The medium transcript objects represent.
+        # Corresponds to the JSON property `medium`
+        # @return [String]
+        attr_accessor :medium
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+          @medium = args[:medium] if args.key?(:medium)
+        end
+      end
+      
+      # The response to an IngestConversations operation.
+      class GoogleCloudContactcenterinsightsV1alpha1IngestConversationsResponse
+        include Google::Apis::Core::Hashable
+      
+        def initialize(**args)
+           update!(**args)
+        end
+      
+        # Update properties of this object
+        def update!(**args)
+        end
+      end
+      
       # The issue model resource.
       class GoogleCloudContactcenterinsightsV1alpha1IssueModel
         include Google::Apis::Core::Hashable
@@ -2892,6 +3611,11 @@ module Google
         # @return [Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IssueModelInputDataConfig]
         attr_accessor :input_data_config
       
+        # Output only. Number of issues in this issue model.
+        # Corresponds to the JSON property `issueCount`
+        # @return [Fixnum]
+        attr_accessor :issue_count
+      
         # Immutable. The resource name of the issue model. Format: projects/`project`/
         # locations/`location`/issueModels/`issue_model`
         # Corresponds to the JSON property `name`
@@ -2922,6 +3646,7 @@ module Google
           @create_time = args[:create_time] if args.key?(:create_time)
           @display_name = args[:display_name] if args.key?(:display_name)
           @input_data_config = args[:input_data_config] if args.key?(:input_data_config)
+          @issue_count = args[:issue_count] if args.key?(:issue_count)
           @name = args[:name] if args.key?(:name)
           @state = args[:state] if args.key?(:state)
           @training_stats = args[:training_stats] if args.key?(:training_stats)