gitlab_support_readiness 1.3.4 → 1.4.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/lib/support_readiness/ticket_processor/organization_notes.rb

@@ -179,6 +179,7 @@ module Readiness
 
       def self.usgov_organization_info_comment
         <<~STRING
+          #{@organization.organization_fields['org_in_escalated_state'] ? escalated_string : ''}
           #{usgov_org_notes_string}
 
           #{usgov_org_details_string}
@@ -255,14 +256,14 @@ module Readiness
       def self.cmp_string
         return nil if @organization.organization_fields['cmp_id'].nil?
 
-        "#### This organization is using a contact management project!"
+        "### This organization is using a contact management project!"
       end
 
       def self.org_notes_string
         return nil if @organization.notes.to_s == ''
 
         <<~STRING
-          #### Support Readiness Notes about this Organizations
+          ### Support Readiness Notes about this Organizations
 
           #{@organization.notes}
         STRING
@@ -272,7 +273,7 @@ module Readiness
         return nil if @organization.details.to_s == ''
 
         <<~STRING
-          #### Support Readiness Details about this Organizations
+          ### Support Readiness Details about this Organizations
 
           #{@organization.details}
         STRING
@@ -301,9 +302,9 @@ module Readiness
       def self.shared_org_string
         return nil unless @organization.shared_tickets
 
-        return "#### This organization has shared org permissions (read only)" unless @organization.shared_comments
+        return "### This organization has shared org permissions (read only)" unless @organization.shared_comments
 
-        "#### This organization has shared org permissions (read+write)"
+        "### This organization has shared org permissions (read+write)"
       end
 
       def self.organization_entitlement_comment
@@ -323,17 +324,6 @@ module Readiness
       end
 
       def self.expired_message
-        if within_grace_period?
-          if @organization.organization_fields['health_score'].to_s.capitalize == 'Green'
-            return "## NOTE: Within grace period (#{grace_period}) and health score is Green, provide support to the customer as usual."
-          elsif @organization.organization_fields['health_score'].to_s.capitalize == 'Yellow'
-            return "## NOTE: Within grace period (#{grace_period}) but health score is Yellow, reach out to their CSM/AM in [#account-management](https://gitlab.slack.com/archives/C44SXGG8M) and ask about this customer. In the meantime provide support to the customer as usual."
-          elsif @organization.organization_fields['health_score'].to_s.capitalize == 'Red'
-            return "## NOTE: Within grace period (#{grace_period}) but health score is Red, reach out to their CSM/AM in [#account-management](https://gitlab.slack.com/archives/C44SXGG8M) and ask about this customer. Do not provide support until they tell you to proceed."
-          else
-            return "## NOTE: Within grace period (#{grace_period}) but health score is unknown, contact CSM/AM in [#account-management](https://gitlab.slack.com/archives/C44SXGG8M) and ask about this customer. Do not provide support until they tell you to proceed."
-          end
-        end
         '## NOTE: This account is showing as expired. Please confirm manually before proceeding!'
       end
 
@@ -364,11 +354,9 @@ module Readiness
 
       def self.addons_message
         addons = []
-        addons.push('AI') if @organization.organization_fields['sub_consumption_ai']
         addons.push('GitLab Duo Premium') if @organization.organization_fields['sub_consumption_duo_premium']
         addons.push('GitLab Duo Enterprise') if @organization.organization_fields['sub_consumption_duo_enterprise']
         addons.push('GitLab Duo with Amazon Q') if @organization.organization_fields['sub_consumption_duo_amazon_q']
-        addons.push('AI addon') if @organization.organization_fields['sub_consumption_ai']
         addons.push('Success Advanced') if @organization.organization_fields['sub_ss_success_growth']
         addons.push('Success Signature') if @organization.organization_fields['sub_ss_success_enterprise']
         addons.push('Consumption (CI/CD Minutes)') if @organization.organization_fields['sub_consumption_cicd_minutes']

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.3.4
+  version: 1.4.0
 platform: ruby
 authors:
 - Jason Colyer
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2025-08-07 00:00:00.000000000 Z
+date: 2025-08-20 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport