gitlab_support_readiness 1.3.3 → 1.4.0

checksums.yaml

@@ -1,7 +1,7 @@
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data/lib/support_readiness/ticket_processor/cmp_creation.rb

@@ -205,7 +205,54 @@ module Readiness
         <<~STRING
           # Zendesk Global Organization Contact Syncing
 
-          For more information, please see [our documentation](https://support.gitlab.com/hc/en-us/articles/14142703050396-Contact-Management-Projects)
+          ## NOTE
+
+          This is a beta feature that is very likely to be deprecated in the future. Should it be deprecated, any existing contact management projects would be deactivated. If you are over 30 support contacts at that time, you would be unable to add more until the contacts were removed to get back to the 30 maximum limit.
+
+          ## How it works
+
+          You edit the contacts.yaml file. The changes trigger a pipeline on our Ops instance. This syncs the changes over to the global support portal. Your organization's contacts then match the contacts.yaml file exactly.
+
+          ## Adding a contact
+
+          To add a contact, add a new line at the bottom of the contact.yaml file in the following format:
+
+          ```
+          - name: NAME_OF_CONTACT
+            email: EMAIL_OF_CONTACT
+          ```
+
+          Replacing `NAME_OF_CONTACT` with the contact's name and `EMAIL_OF_CONTACT` with the email of the contact.
+
+          Commit the changes and the sync will take care of the rest!
+
+          ## Removing a contact
+          
+          To remove a contact, just delete the name and email rows from the file of the contact.
+
+          Commit the changes and the sync will take care of the rest!
+
+          ## Maximum number of contacts
+          
+          This will only manage the first 50 contacts in a file. Any beyond that are simply ignored by the pipelines.
+
+          ## How can I change who can see this project?
+
+          To get others added or removed, please file a ticket with Support Operations using:
+          
+          https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360001801419
+          
+          ## Can I use this for important files for the support team?
+          
+          As the access to this project is very restricted, the greater GitLab teams cannot access this. As such, you should not use this project for the purpose of storing files meant to seen by others.
+
+          ## How do I know if it worked?
+          
+          Upon success or failure, a badge is added to the project. This can be used to determine the status of the sync.
+          
+          If you see the badge say the sync has failed, please open a ticket with ops:
+          
+          https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360001801419
 
           ## What should I do if it didn’t work?
 

data/lib/support_readiness/ticket_processor/organization_notes.rb

@@ -179,6 +179,7 @@ module Readiness
 
       def self.usgov_organization_info_comment
         <<~STRING
+          #{@organization.organization_fields['org_in_escalated_state'] ? escalated_string : ''}
           #{usgov_org_notes_string}
 
           #{usgov_org_details_string}
@@ -255,14 +256,14 @@ module Readiness
       def self.cmp_string
         return nil if @organization.organization_fields['cmp_id'].nil?
 
-        "#### This organization is using a contact management project!"
+        "### This organization is using a contact management project!"
       end
 
       def self.org_notes_string
         return nil if @organization.notes.to_s == ''
 
         <<~STRING
-          #### Support Readiness Notes about this Organizations
+          ### Support Readiness Notes about this Organizations
 
           #{@organization.notes}
         STRING
@@ -272,7 +273,7 @@ module Readiness
         return nil if @organization.details.to_s == ''
 
         <<~STRING
-          #### Support Readiness Details about this Organizations
+          ### Support Readiness Details about this Organizations
 
           #{@organization.details}
         STRING
@@ -301,9 +302,9 @@ module Readiness
       def self.shared_org_string
         return nil unless @organization.shared_tickets
 
-        return "#### This organization has shared org permissions (read only)" unless @organization.shared_comments
+        return "### This organization has shared org permissions (read only)" unless @organization.shared_comments
 
-        "#### This organization has shared org permissions (read+write)"
+        "### This organization has shared org permissions (read+write)"
       end
 
       def self.organization_entitlement_comment
@@ -323,17 +324,6 @@ module Readiness
       end
 
       def self.expired_message
-        if within_grace_period?
-          if @organization.organization_fields['health_score'].to_s.capitalize == 'Green'
-            return "## NOTE: Within grace period (#{grace_period}) and health score is Green, provide support to the customer as usual."
-          elsif @organization.organization_fields['health_score'].to_s.capitalize == 'Yellow'
-            return "## NOTE: Within grace period (#{grace_period}) but health score is Yellow, reach out to their CSM/AM in [#account-management](https://gitlab.slack.com/archives/C44SXGG8M) and ask about this customer. In the meantime provide support to the customer as usual."
-          elsif @organization.organization_fields['health_score'].to_s.capitalize == 'Red'
-            return "## NOTE: Within grace period (#{grace_period}) but health score is Red, reach out to their CSM/AM in [#account-management](https://gitlab.slack.com/archives/C44SXGG8M) and ask about this customer. Do not provide support until they tell you to proceed."
-          else
-            return "## NOTE: Within grace period (#{grace_period}) but health score is unknown, contact CSM/AM in [#account-management](https://gitlab.slack.com/archives/C44SXGG8M) and ask about this customer. Do not provide support until they tell you to proceed."
-          end
-        end
         '## NOTE: This account is showing as expired. Please confirm manually before proceeding!'
       end
 
@@ -364,11 +354,9 @@ module Readiness
 
       def self.addons_message
         addons = []
-        addons.push('AI') if @organization.organization_fields['sub_consumption_ai']
         addons.push('GitLab Duo Premium') if @organization.organization_fields['sub_consumption_duo_premium']
         addons.push('GitLab Duo Enterprise') if @organization.organization_fields['sub_consumption_duo_enterprise']
         addons.push('GitLab Duo with Amazon Q') if @organization.organization_fields['sub_consumption_duo_amazon_q']
-        addons.push('AI addon') if @organization.organization_fields['sub_consumption_ai']
         addons.push('Success Advanced') if @organization.organization_fields['sub_ss_success_growth']
         addons.push('Success Signature') if @organization.organization_fields['sub_ss_success_enterprise']
         addons.push('Consumption (CI/CD Minutes)') if @organization.organization_fields['sub_consumption_cicd_minutes']

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.3.3
+  version: 1.4.0
 platform: ruby
 authors:
 - Jason Colyer
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2025-08-05 00:00:00.000000000 Z
+date: 2025-08-20 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport