gitlab_support_readiness 1.3.3 → 1.3.4

checksums.yaml

@@ -1,7 +1,7 @@
 ---
 SHA256:
-  metadata.gz: ab5f4601a42aa4f9466fe14146162c86e80b44c158b500771c1b2a14246e20a0
-  data.tar.gz: 882c0ad02644d83b9859b89b67db64250b504d720767ad031a77f89eb5b29bba
+  metadata.gz: a444edeee63f40c6f3c1cf117329892dbc79bf8314402d8e733325389d50cbb2
+  data.tar.gz: b14192232c3e1b6913be49db749997b53a39a36df2f681e77b16ce94316fca86
 SHA512:
-  metadata.gz: 53bea0970793bb31e6fd4f06823bf328f1ef5b2ccd33e310613a48cc188bf67fc7e686a4a6e37e555bc8c210fd45e89b03d2f2ef82db733d6ec7a9ade6f7c982
-  data.tar.gz: 726b1b10e95d45532be47a70ef04e020b87304cb83ec7df8cc2217ca1ccce66e8d44c56d53fe65c8e1e2606d1ce41597c6be6a2d7a17a1b5633ebe77f960b682
+  metadata.gz: da392ba62213a3dd0f7fd4886a3c3f4639adb0587ed897d55b817d1bc6883de9e055eada3494e269648dfebb37bcba412b15e4dcad381bd60a7b13fbac1223fd
+  data.tar.gz: 39f52aed0686af1b55bb73084ecea76cbfd4c7a9508e16340ff2c6d8187315297b19b1cfde57fe3121e6a3be4e18cc903d5d030d617ac7143a2b4d52c9dead5e

data/lib/support_readiness/ticket_processor/cmp_creation.rb

@@ -205,7 +205,54 @@ module Readiness
         <<~STRING
           # Zendesk Global Organization Contact Syncing
 
-          For more information, please see [our documentation](https://support.gitlab.com/hc/en-us/articles/14142703050396-Contact-Management-Projects)
+          ## NOTE
+
+          This is a beta feature that is very likely to be deprecated in the future. Should it be deprecated, any existing contact management projects would be deactivated. If you are over 30 support contacts at that time, you would be unable to add more until the contacts were removed to get back to the 30 maximum limit.
+
+          ## How it works
+
+          You edit the contacts.yaml file. The changes trigger a pipeline on our Ops instance. This syncs the changes over to the global support portal. Your organization's contacts then match the contacts.yaml file exactly.
+
+          ## Adding a contact
+
+          To add a contact, add a new line at the bottom of the contact.yaml file in the following format:
+
+          ```
+          - name: NAME_OF_CONTACT
+            email: EMAIL_OF_CONTACT
+          ```
+
+          Replacing `NAME_OF_CONTACT` with the contact's name and `EMAIL_OF_CONTACT` with the email of the contact.
+
+          Commit the changes and the sync will take care of the rest!
+
+          ## Removing a contact
+          
+          To remove a contact, just delete the name and email rows from the file of the contact.
+
+          Commit the changes and the sync will take care of the rest!
+
+          ## Maximum number of contacts
+          
+          This will only manage the first 50 contacts in a file. Any beyond that are simply ignored by the pipelines.
+
+          ## How can I change who can see this project?
+
+          To get others added or removed, please file a ticket with Support Operations using:
+          
+          https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360001801419
+          
+          ## Can I use this for important files for the support team?
+          
+          As the access to this project is very restricted, the greater GitLab teams cannot access this. As such, you should not use this project for the purpose of storing files meant to seen by others.
+
+          ## How do I know if it worked?
+          
+          Upon success or failure, a badge is added to the project. This can be used to determine the status of the sync.
+          
+          If you see the badge say the sync has failed, please open a ticket with ops:
+          
+          https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360001801419
 
           ## What should I do if it didn’t work?
 

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: gitlab_support_readiness
 version: !ruby/object:Gem::Version
-  version: 1.3.3
+  version: 1.3.4
 platform: ruby
 authors:
 - Jason Colyer
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2025-08-05 00:00:00.000000000 Z
+date: 2025-08-07 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: activesupport